Period
to 21 November 2017

The median annual salary for a Help Desk Support Analyst was £23,250 in advertised job vacancies in England during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Analyst
UK > England
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 985 895 942
Rank change year-on-year -90 +47 -148
Permanent jobs requiring a Help Desk Support Analyst 189 307 344
As % of all permanent IT jobs advertised in England 0.11% 0.17% 0.17%
As % of the Job Titles category 0.12% 0.18% 0.17%
Number of salaries quoted 186 282 322
England median annual salary £23,250 £23,000 £22,500
Median salary % change year-on-year +1.09% +2.22% -
10th Percentile £18,500 £18,500 £18,000
90th Percentile £38,375 £35,000 £32,000
UK median annual salary £23,000 £22,500 £22,500
% change year-on-year +2.22% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 162309 172056 197302
% of permanent IT jobs with a recognized job title 95.72% 96.51% 96.51%
Number of salaries quoted 131276 145303 165484
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Help Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst in England.

Salary trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Support Analyst in England over the 6 months to 21 November 2017.

Salary histogram for Help Desk Support Analyst in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -31 70 £29,500 +22.92% 5
South East +2 54 £22,500 +4.65% 3
North of England +1 29 £20,000 -4.76% 1
East of England -4 25 £26,500 +26.19%
Yorkshire +15 18 £20,000 -9.09%
North West -3 11 £22,000 +10.00% 1
Midlands +43 9 £20,000 -6.98% 2
West Midlands +21 7 £20,500 +3.14% 2
South West +12 4 £20,000 +3.90% 1
East Midlands +41 2 £19,250 -10.47%
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 21 November 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support Analyst in the job title.

1 128 (67.72%) Windows
2 104 (55.03%) Active Directory
3 96 (50.79%) Microsoft Office
4 90 (47.62%) Microsoft
5 74 (39.15%) Windows 7
6 42 (22.22%) Citrix
7 35 (18.52%) Windows Server
8 33 (17.46%) TCP/IP
9 31 (16.40%) Windows 10
10 27 (14.29%) ITIL
11 26 (13.76%) Law
12 24 (12.70%) MS Exchange
13 23 (12.17%) Finance
13 23 (12.17%) Windows 8
14 22 (11.64%) VMware
15 21 (11.11%) Blackberry
15 21 (11.11%) Windows Server 2008
16 18 (9.52%) DHCP
17 17 (8.99%) DNS
17 17 (8.99%) SQL
18 16 (8.47%) Service Management
18 16 (8.47%) Office 365
18 16 (8.47%) Windows Server 2012
19 14 (7.41%) Banking
20 13 (6.88%) Asset Management
21 12 (6.35%) iPad
22 11 (5.82%) Skype for Business
22 11 (5.82%) Eikon
22 11 (5.82%) FactSet
22 11 (5.82%) Driving Licence

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (12.70%) MS Exchange
2 11 (5.82%) Skype for Business
3 2 (1.06%) Exchange Server 2010
3 2 (1.06%) SharePoint
4 1 (0.53%) Blackberry Enterprise Server
4 1 (0.53%) IIS
Applications
1 96 (50.79%) Microsoft Office
2 10 (5.29%) Microsoft Excel
3 6 (3.17%) Microsoft PowerPoint
4 3 (1.59%) MS Visio
5 2 (1.06%) Acrobat
Business Applications
1 11 (5.82%) Eikon
2 3 (1.59%) Payment Gateway
3 1 (0.53%) assyst
3 1 (0.53%) Dynamics AX
3 1 (0.53%) Dynamics NAV
3 1 (0.53%) Magento
3 1 (0.53%) Visualfiles
Cloud Services
1 16 (8.47%) Office 365
2 7 (3.70%) Microsoft Azure
3 5 (2.65%) Amazon AWS
4 2 (1.06%) G Suite
4 2 (1.06%) SaaS
Communications & Networking
1 33 (17.46%) TCP/IP
2 18 (9.52%) DHCP
3 17 (8.99%) DNS
4 11 (5.82%) Firewall
4 11 (5.82%) PBX
5 9 (4.76%) Remote Desktop
6 8 (4.23%) Wi-Fi
7 7 (3.70%) LAN
8 6 (3.17%) VoIP
8 6 (3.17%) WAN
8 6 (3.17%) Wireless
9 5 (2.65%) Extranet
9 5 (2.65%) Internet
10 2 (1.06%) HTTP
10 2 (1.06%) VPN
11 1 (0.53%) Ethernet
11 1 (0.53%) FTP
11 1 (0.53%) Intranet
11 1 (0.53%) SMS
11 1 (0.53%) Structured Cabling
Database & Business Intelligence
1 6 (3.17%) SQL Server
2 4 (2.12%) SQL Server Integration Services
2 4 (2.12%) SQL Server Reporting Services
3 3 (1.59%) Crystal Reports
3 3 (1.59%) MongoDB
3 3 (1.59%) Oracle Database
4 1 (0.53%) Big Data
4 1 (0.53%) MySQL
Development Applications
1 2 (1.06%) JIRA
2 1 (0.53%) Git (software)
General
1 26 (13.76%) Law
2 23 (12.17%) Finance
3 14 (7.41%) Banking
4 8 (4.23%) German Language
4 8 (4.23%) Retail
5 7 (3.70%) Legal
6 3 (1.59%) Advertising
6 3 (1.59%) Telecoms
7 1 (0.53%) Automotive
7 1 (0.53%) Back Office
7 1 (0.53%) Electronics
7 1 (0.53%) French Language
7 1 (0.53%) Manufacturing
7 1 (0.53%) Publishing
7 1 (0.53%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (2.12%) HTML
2 3 (1.59%) CSS
2 3 (1.59%) Web Services
3 2 (1.06%) COM
3 2 (1.06%) XML
4 1 (0.53%) .NET
4 1 (0.53%) jQuery
4 1 (0.53%) PRADO
4 1 (0.53%) XSLT
Miscellaneous
1 21 (11.11%) Blackberry
2 12 (6.35%) iPad
3 11 (5.82%) Driving Licence
4 8 (4.23%) iPhone
5 7 (3.70%) Analytical Skills
6 2 (1.06%) Computer Science
6 2 (1.06%) EPoS
6 2 (1.06%) Fat Client
6 2 (1.06%) Handset
6 2 (1.06%) Linux Command Line
6 2 (1.06%) Management Information System
6 2 (1.06%) Thin Client
7 1 (0.53%) Derivative
7 1 (0.53%) Fintech
7 1 (0.53%) Greenfield Project
7 1 (0.53%) Hybrid Cloud
7 1 (0.53%) Social Media
7 1 (0.53%) Video Conferencing
Operating Systems
1 128 (67.72%) Windows
2 74 (39.15%) Windows 7
3 35 (18.52%) Windows Server
4 31 (16.40%) Windows 10
5 23 (12.17%) Windows 8
6 21 (11.11%) Windows Server 2008
7 16 (8.47%) Windows Server 2012
8 9 (4.76%) Windows Server 2003
9 8 (4.23%) Windows XP
10 5 (2.65%) Android
10 5 (2.65%) Linux
11 2 (1.06%) Apple iOS
11 2 (1.06%) Mac OS
11 2 (1.06%) Windows Phone
11 2 (1.06%) Windows Vista
12 1 (0.53%) CentOS
12 1 (0.53%) Windows 2000
Processes & Methodologies
1 27 (14.29%) ITIL
2 16 (8.47%) Service Management
3 13 (6.88%) Asset Management
4 11 (5.82%) IT Asset Management
4 11 (5.82%) ITSM
5 9 (4.76%) Incident Management
6 6 (3.17%) Time Management
7 5 (2.65%) Change Management
7 5 (2.65%) Mentoring
8 4 (2.12%) B2B
8 4 (2.12%) Runbook
9 3 (1.59%) Coaching
9 3 (1.59%) Proactive Monitoring
9 3 (1.59%) Telesales
10 2 (1.06%) CRM
10 2 (1.06%) Document Management
10 2 (1.06%) E-Commerce
10 2 (1.06%) Process Improvement
10 2 (1.06%) Service Delivery
10 2 (1.06%) Software Testing
Programming Languages
1 17 (8.99%) SQL
2 3 (1.59%) Bash Shell
2 3 (1.59%) PowerShell
2 3 (1.59%) Uniface
3 2 (1.06%) JavaScript
3 2 (1.06%) T-SQL
4 1 (0.53%) VBA
4 1 (0.53%) VBScript
Qualifications
1 11 (5.82%) Degree
2 8 (4.23%) Microsoft Certification
3 6 (3.17%) MCSE
4 3 (1.59%) ITIL Foundation Certificate
5 2 (1.06%) ITIL Certification
5 2 (1.06%) MCP
5 2 (1.06%) MOS
6 1 (0.53%) A+ Certification
6 1 (0.53%) Computer Science Degree
6 1 (0.53%) MCDST
6 1 (0.53%) MCITP
6 1 (0.53%) MCSA
Quality Assurance & Compliance
1 10 (5.29%) SLA
2 1 (0.53%) QA
System Software
1 104 (55.03%) Active Directory
2 8 (4.23%) VMware Infrastructure
3 4 (2.12%) Virtual Servers
3 4 (2.12%) vSphere
4 3 (1.59%) VMware Workstation
5 2 (1.06%) Hyper-V
Systems Management
1 2 (1.06%) SCCM
2 1 (0.53%) Norton AntiVirus
Vendors
1 90 (47.62%) Microsoft
2 42 (22.22%) Citrix
3 22 (11.64%) VMware
4 11 (5.82%) Bloomberg
4 11 (5.82%) FactSet
5 7 (3.70%) Cisco
6 6 (3.17%) Apple
7 4 (2.12%) Adobe
7 4 (2.12%) iManage
7 4 (2.12%) ServiceNow
7 4 (2.12%) Sophos
8 3 (1.59%) IBM
8 3 (1.59%) Oracle
9 2 (1.06%) Google
9 2 (1.06%) HP
9 2 (1.06%) Remedy
9 2 (1.06%) Salesforce.com
10 1 (0.53%) hybris
10 1 (0.53%) Meridio
10 1 (0.53%) Mitel