The median annual salary for a Help Desk Support Analyst was £23,000 in advertised job vacancies in England during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Analyst
UK / England
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 728 813 700
Rank change year-on-year +85 -113  
Permanent jobs requiring a Help Desk Support Analyst 114 134 237
As % of all permanent IT jobs advertised in England 0.14% 0.14% 0.23%
As % of the Job Titles category 0.15% 0.14% 0.24%
Number of salaries quoted 111 124 226
Median salary £23,000 £23,000 £23,000
90% offered a salary of more than £19,000 £19,000 £19,500
10% offered a salary of more than £28,500 £28,500 £32,000
UK excluding London median salary £21,500 £22,000 £21,750
% change year-on-year -2.27% +1.14%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 77061 94037 97778
As % of all permanent IT job vacancies advertised in England 96.27% 96.44% 96.66%
Number of salaries quoted 64544 79531 80662
Median salary £46,000 £46,000 £45,000
Median salary % change year-on-year - +2.22%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Help Desk Support Analyst in the job title.

Job vacancy trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst in England.

Salary trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Support Analyst in England over the 3 months to 28 March 2017.

Salary histogram for Help Desk Support Analyst in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +69 44 £25,000 +3.09% 5
South East +24 24 £22,750 +2.24% 2
East of England +19 17 £22,500 +12.50% 2
South West - 10 £19,000 - 1
Yorkshire +35 7 £19,500 +2.63% 2
North West -10 6 £23,500 -2.08% 2
East Midlands +10 3 £19,500 -4.87%
West Midlands +39 2 £22,000 +7.31% 3
North East +7 1 £27,500 -
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 March 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support Analyst in the job title.

1 163 (66.53%) Windows
2 141 (57.55%) Active Directory
3 122 (49.80%) Microsoft
4 109 (44.49%) MS Office
5 107 (43.67%) Windows 7
6 80 (32.65%) ITIL
7 77 (31.43%) MS Excel
8 49 (20.00%) SLA
9 43 (17.55%) Windows XP
10 39 (15.92%) Windows Server
11 35 (14.29%) Office 365
12 32 (13.06%) MS Exchange
13 29 (11.84%) Windows 10
14 26 (10.61%) Law
14 26 (10.61%) Windows 8
15 25 (10.20%) Citrix
16 23 (9.39%) Windows Server 2008
17 22 (8.98%) Time Management
17 22 (8.98%) iManage
18 19 (7.76%) Degree
19 18 (7.35%) Finance
19 18 (7.35%) Legal
19 18 (7.35%) VMware
20 17 (6.94%) Cisco
20 17 (6.94%) Windows Server 2003
20 17 (6.94%) LAN
20 17 (6.94%) WAN
20 17 (6.94%) C
21 16 (6.53%) Blackberry
21 16 (6.53%) MOS

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (13.06%) MS Exchange
2 8 (3.27%) SharePoint
3 7 (2.86%) Skype for Business
4 5 (2.04%) Blackberry Enterprise Server
5 4 (1.63%) Exchange Server 2010
5 4 (1.63%) Exchange Server 2013
6 2 (0.82%) Exchange Server 2007
7 1 (0.41%) BizTalk Server
7 1 (0.41%) WordPress
Applications
1 109 (44.49%) MS Office
2 77 (31.43%) MS Excel
3 9 (3.67%) MS PowerPoint
4 2 (0.82%) MS Visio
5 1 (0.41%) Acrobat
Business Applications
1 3 (1.22%) Eikon
2 1 (0.41%) Dynamics AX
2 1 (0.41%) Dynamics CRM
Cloud Services
1 35 (14.29%) Office 365
2 5 (2.04%) SaaS
3 3 (1.22%) Microsoft Azure
4 2 (0.82%) Amazon AWS
4 2 (0.82%) Cloud Computing
Communications & Networking
1 17 (6.94%) LAN
1 17 (6.94%) WAN
2 15 (6.12%) TCP/IP
3 10 (4.08%) Firewall
4 9 (3.67%) VoIP
5 8 (3.27%) DNS
6 7 (2.86%) Internet
6 7 (2.86%) Remote Desktop
7 5 (2.04%) DHCP
7 5 (2.04%) Wi-Fi
7 5 (2.04%) Wireless
8 4 (1.63%) Skype
9 3 (1.22%) SMTP
9 3 (1.22%) VPN
10 2 (0.82%) Ethernet
11 1 (0.41%) ADSL
11 1 (0.41%) Cisco IOS
11 1 (0.41%) Cisco Nexus
11 1 (0.41%) Unified Communications
11 1 (0.41%) WLAN
Database & Business Intelligence
1 5 (2.04%) SQL Server
2 2 (0.82%) Oracle Database
2 2 (0.82%) Oracle Database 11g
3 1 (0.41%) Hadoop
3 1 (0.41%) SQL Server 2005
3 1 (0.41%) SQL Server 2008
Development Applications
1 2 (0.82%) JIRA
General
1 26 (10.61%) Law
2 18 (7.35%) Finance
2 18 (7.35%) Legal
3 7 (2.86%) Banking
4 5 (2.04%) Telecoms
5 3 (1.22%) German Language
6 2 (0.82%) Games
6 2 (0.82%) Manufacturing
6 2 (0.82%) Retail
7 1 (0.41%) Advertising
7 1 (0.41%) Back Office
7 1 (0.41%) Electronics
7 1 (0.41%) French Language
7 1 (0.41%) International Banking
7 1 (0.41%) Investment Banking
7 1 (0.41%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.22%) .NET
2 2 (0.82%) Web Services
3 1 (0.41%) Ruby on Rails
Miscellaneous
1 16 (6.53%) Blackberry
2 12 (4.90%) Analytical Skills
3 11 (4.49%) iPad
4 8 (3.27%) Chip and PIN
4 8 (3.27%) Computer Science
5 6 (2.45%) iPhone
6 4 (1.63%) Enterprise Software
6 4 (1.63%) Fat Client
6 4 (1.63%) Thin Client
7 3 (1.22%) Data Centre
7 3 (1.22%) Linux Command Line
8 2 (0.82%) AS400
8 2 (0.82%) Management Information System
8 2 (0.82%) Smartphone
8 2 (0.82%) Video Conferencing
8 2 (0.82%) Virtual Team
9 1 (0.41%) User Experience
Operating Systems
1 163 (66.53%) Windows
2 107 (43.67%) Windows 7
3 43 (17.55%) Windows XP
4 39 (15.92%) Windows Server
5 29 (11.84%) Windows 10
6 26 (10.61%) Windows 8
7 23 (9.39%) Windows Server 2008
8 17 (6.94%) Windows Server 2003
9 8 (3.27%) Windows Server 2012
9 8 (3.27%) Windows Vista
10 7 (2.86%) Mac OS X
11 5 (2.04%) Apple iOS
12 4 (1.63%) Android
12 4 (1.63%) Linux
13 1 (0.41%) Windows Phone
Processes & Methodologies
1 80 (32.65%) ITIL
2 22 (8.98%) Time Management
3 9 (3.67%) ITSM
4 8 (3.27%) CAD
4 8 (3.27%) CRM
4 8 (3.27%) Problem Management
5 7 (2.86%) Process Improvement
6 6 (2.45%) Incident Management
7 5 (2.04%) Project Management
7 5 (2.04%) Service Delivery
7 5 (2.04%) Service Management
8 4 (1.63%) Mobile Device Management
9 3 (1.22%) Asset Management
9 3 (1.22%) Change Management
9 3 (1.22%) Document Management
9 3 (1.22%) Line Management
10 2 (0.82%) ITIL V3
10 2 (0.82%) Knowledge Management
10 2 (0.82%) Mathematics
10 2 (0.82%) Software Testing
Programming Languages
1 17 (6.94%) C
2 13 (5.31%) SQL
3 2 (0.82%) C#
3 2 (0.82%) PL/SQL
4 1 (0.41%) Java
4 1 (0.41%) PowerShell
4 1 (0.41%) Ruby
Qualifications
1 19 (7.76%) Degree
2 16 (6.53%) MOS
3 12 (4.90%) Microsoft Certification
4 7 (2.86%) HND
5 6 (2.45%) MCP
6 5 (2.04%) GNVQ
6 5 (2.04%) ITIL Certification
6 5 (2.04%) MCSA
7 4 (1.63%) MCSE
8 2 (0.82%) A+ Certification
8 2 (0.82%) CCENT
8 2 (0.82%) SC Cleared
8 2 (0.82%) Security Cleared
8 2 (0.82%) VTSP
9 1 (0.41%) CCNA
9 1 (0.41%) Cisco Certification
9 1 (0.41%) HNC
9 1 (0.41%) MCDST
9 1 (0.41%) MCITP
Quality Assurance & Compliance
1 49 (20.00%) SLA
2 2 (0.82%) QA
System Software
1 141 (57.55%) Active Directory
2 10 (4.08%) VMware Infrastructure
3 7 (2.86%) Hyper-V
4 3 (1.22%) IMail Server
4 3 (1.22%) Terminal Services
4 3 (1.22%) VMware ESXi
4 3 (1.22%) vSphere
5 1 (0.41%) XenApp
Systems Management
1 7 (2.86%) Backup Exec
2 5 (2.04%) Norton AntiVirus
3 2 (0.82%) SCCM
4 1 (0.41%) McAfee ePO
Vendors
1 122 (49.80%) Microsoft
2 25 (10.20%) Citrix
3 22 (8.98%) iManage
4 18 (7.35%) VMware
5 17 (6.94%) Cisco
6 9 (3.67%) Polycom
7 8 (3.27%) Dell
7 8 (3.27%) RedPrairie
7 8 (3.27%) SAP
8 7 (2.86%) Remedy
8 7 (2.86%) Symantec
9 6 (2.45%) Intel Security
10 5 (2.04%) Apple
10 5 (2.04%) Bloomberg
10 5 (2.04%) LANDesk
10 5 (2.04%) ServiceNow
11 4 (1.63%) Splunk
12 3 (1.22%) FactSet
12 3 (1.22%) HP
13 2 (0.82%) Canon
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