The median annual salary for a Help Desk Support Analyst was £23,000 in advertised job vacancies in England during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Analyst
UK / England
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 760 721 785
Rank change year-on-year -39 +64  
Permanent jobs requiring a Help Desk Support Analyst 105 193 171
As % of all permanent IT jobs advertised in England 0.13% 0.21% 0.17%
As % of the Job Titles category 0.13% 0.22% 0.17%
Number of salaries quoted 95 177 154
Median salary £23,000 £23,000 £22,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £19,250 £19,450 £17,250
10% offered a salary of more than £30,700 £30,350 £28,750
UK excluding London median salary £22,500 £22,500 £21,250
% change year-on-year - +5.88%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 80180 89188 99201
As % of all permanent IT job vacancies advertised in England 95.96% 96.52% 96.62%
Number of salaries quoted 270000 337980 379014
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £26,250 £26,250 £25,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

Help Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst in England.

Salary trend for Help Desk Support Analyst in England

Help Desk Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Help Desk Support Analyst in England over the 3 months to 28 June 2017.

Salary histogram for Help Desk Support Analyst in England

Help Desk Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the England region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -27 39 £26,000 +8.33% 2
South East +14 26 £22,500 -6.25% 2
East of England 0 17 £23,000 +27.77%
North of England -10 12 £22,500 -2.17% 2
North West -30 10 £22,500 -2.17% 1
Midlands +13 7 £20,500 -4.65%
West Midlands +14 5 £20,500 -
South West -8 4 £21,500 -23.21% 2
East Midlands +24 2 £21,000 -2.32%
Yorkshire -2 2 £22,250 +1.13%
Help Desk Support Analyst
UK

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 28 June 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Help Desk Support Analyst in the job title.

1 153 (69.86%) Windows
2 117 (53.42%) Active Directory
3 105 (47.95%) Microsoft
4 104 (47.49%) Windows 7
5 99 (45.21%) Microsoft Office
6 58 (26.48%) ITIL
7 41 (18.72%) Windows 10
8 40 (18.26%) Office 365
9 31 (14.16%) Citrix
10 30 (13.70%) Windows Server
11 27 (12.33%) Windows 8
12 25 (11.42%) Windows XP
12 25 (11.42%) Law
13 24 (10.96%) MS Exchange
14 21 (9.59%) Microsoft Certification
15 20 (9.13%) SLA
16 19 (8.68%) Finance
17 18 (8.22%) LAN
18 16 (7.31%) VMware
19 15 (6.85%) Blackberry
19 15 (6.85%) MCSE
19 15 (6.85%) WAN
19 15 (6.85%) iManage
20 13 (5.94%) SQL
20 13 (5.94%) Firewall
20 13 (5.94%) Windows Server 2008
21 12 (5.48%) Degree
21 12 (5.48%) iPad
21 12 (5.48%) Symantec
22 11 (5.02%) Wireless

Help Desk Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (10.96%) MS Exchange
2 5 (2.28%) SharePoint
3 3 (1.37%) Exchange Server 2013
4 2 (0.91%) Blackberry Enterprise Server
4 2 (0.91%) Exchange Server 2010
5 1 (0.46%) BizTalk Server
5 1 (0.46%) Exchange Server 2007
5 1 (0.46%) SAS
5 1 (0.46%) WordPress
Applications
1 99 (45.21%) Microsoft Office
2 11 (5.02%) Microsoft Excel
3 8 (3.65%) Microsoft PowerPoint
4 3 (1.37%) MS Visio
5 1 (0.46%) Acrobat
Business Applications
1 3 (1.37%) Payment Gateway
2 2 (0.91%) Dynamics AX
2 2 (0.91%) SAP Oil and Gas
3 1 (0.46%) Dynamics CRM
Cloud Services
1 40 (18.26%) Office 365
2 4 (1.83%) Amazon AWS
2 4 (1.83%) SaaS
3 3 (1.37%) Microsoft Azure
4 2 (0.91%) G Suite
Communications & Networking
1 18 (8.22%) LAN
2 15 (6.85%) WAN
3 13 (5.94%) Firewall
4 11 (5.02%) TCP/IP
4 11 (5.02%) Wireless
5 9 (4.11%) VoIP
6 8 (3.65%) Internet
7 6 (2.74%) Remote Desktop
8 5 (2.28%) DNS
9 4 (1.83%) IP Telephony
9 4 (1.83%) Network Security
10 3 (1.37%) DHCP
11 2 (0.91%) ADSL
11 2 (0.91%) Broadband
11 2 (0.91%) Ethernet
11 2 (0.91%) PBX
11 2 (0.91%) Wi-Fi
12 1 (0.46%) Structured Cabling
12 1 (0.46%) Unified Communications
12 1 (0.46%) VPN
Database & Business Intelligence
1 10 (4.57%) SQL Server
2 6 (2.74%) Oracle Database
3 4 (1.83%) MongoDB
4 3 (1.37%) Crystal Reports
4 3 (1.37%) SQL Server Integration Services
4 3 (1.37%) SQL Server Reporting Services
5 2 (0.91%) Oracle Database 11g
5 2 (0.91%) SQL Server 2005
5 2 (0.91%) SQL Server 2008
6 1 (0.46%) Hadoop
Development Applications
1 2 (0.91%) JIRA
General
1 25 (11.42%) Law
2 19 (8.68%) Finance
3 8 (3.65%) Banking
3 8 (3.65%) Legal
4 7 (3.20%) Telecoms
5 6 (2.74%) Electronics
5 6 (2.74%) Manufacturing
6 5 (2.28%) Retail
7 4 (1.83%) Advertising
8 2 (0.91%) Games
8 2 (0.91%) Investment Banking
8 2 (0.91%) Marketing
8 2 (0.91%) Spanish Language
9 1 (0.46%) Back Office
9 1 (0.46%) French Language
9 1 (0.46%) German Language
9 1 (0.46%) Turkish Language
Libraries, Frameworks & Software Standards
1 4 (1.83%) Web Services
2 3 (1.37%) CSS
2 3 (1.37%) HTML
3 2 (0.91%) .NET
4 1 (0.46%) COM
4 1 (0.46%) Ruby on Rails
4 1 (0.46%) XML
Miscellaneous
1 15 (6.85%) Blackberry
2 12 (5.48%) iPad
3 10 (4.57%) Analytical Skills
3 10 (4.57%) iPhone
4 6 (2.74%) Smartphone
5 5 (2.28%) Video Conferencing
6 3 (1.37%) Computer Science
6 3 (1.37%) Driving Licence
6 3 (1.37%) Linux Command Line
7 2 (0.91%) Enterprise Software
7 2 (0.91%) EPoS
8 1 (0.46%) AS400
8 1 (0.46%) Chip and PIN
8 1 (0.46%) Fat Client
8 1 (0.46%) Handset
8 1 (0.46%) Thin Client
Operating Systems
1 153 (69.86%) Windows
2 104 (47.49%) Windows 7
3 41 (18.72%) Windows 10
4 30 (13.70%) Windows Server
5 27 (12.33%) Windows 8
6 25 (11.42%) Windows XP
7 13 (5.94%) Windows Server 2008
8 9 (4.11%) Windows Server 2003
9 8 (3.65%) Windows Server 2012
10 6 (2.74%) Windows Vista
11 5 (2.28%) Android
12 3 (1.37%) Apple iOS
12 3 (1.37%) Linux
12 3 (1.37%) Mac OS X
13 1 (0.46%) Windows Phone
Processes & Methodologies
1 58 (26.48%) ITIL
2 9 (4.11%) Project Management
2 9 (4.11%) Time Management
3 6 (2.74%) Asset Management
3 6 (2.74%) CRM
4 5 (2.28%) Analytics
4 5 (2.28%) Service Management
5 4 (1.83%) Data Analytics
5 4 (1.83%) Problem Management
6 3 (1.37%) Incident Management
6 3 (1.37%) IT Asset Management
6 3 (1.37%) ITSM
6 3 (1.37%) Process Improvement
6 3 (1.37%) Service Delivery
6 3 (1.37%) Telesales
7 2 (0.91%) Continuous Improvement Process
7 2 (0.91%) E-Commerce
7 2 (0.91%) Line Management
7 2 (0.91%) People Management
7 2 (0.91%) Proactive Monitoring
Programming Languages
1 13 (5.94%) SQL
2 4 (1.83%) Bash Shell
3 3 (1.37%) C
3 3 (1.37%) Uniface
4 1 (0.46%) C#
4 1 (0.46%) Ruby
Qualifications
1 21 (9.59%) Microsoft Certification
2 15 (6.85%) MCSE
3 12 (5.48%) Degree
4 9 (4.11%) MOS
5 5 (2.28%) MCP
6 4 (1.83%) ITIL Certification
6 4 (1.83%) MCDST
7 3 (1.37%) A+ Certification
7 3 (1.37%) CCENT
7 3 (1.37%) MCSA
8 2 (0.91%) Computer Science Degree
8 2 (0.91%) GNVQ
8 2 (0.91%) HND
8 2 (0.91%) VTSP
9 1 (0.46%) CCAA
9 1 (0.46%) CCNA
9 1 (0.46%) Citrix Certification
9 1 (0.46%) MCITP
9 1 (0.46%) SC Cleared
9 1 (0.46%) Security Cleared
Quality Assurance & Compliance
1 20 (9.13%) SLA
2 1 (0.46%) ISO/IEC 20000
2 1 (0.46%) QA
System Software
1 117 (53.42%) Active Directory
2 10 (4.57%) VMware Infrastructure
3 4 (1.83%) VMware Workstation
4 3 (1.37%) Hyper-V
4 3 (1.37%) XenApp
Systems Management
1 10 (4.57%) Backup Exec
1 10 (4.57%) Norton AntiVirus
1 10 (4.57%) SCCM
2 4 (1.83%) WSUS
Vendors
1 105 (47.95%) Microsoft
2 31 (14.16%) Citrix
3 16 (7.31%) VMware
4 15 (6.85%) iManage
5 12 (5.48%) Symantec
6 9 (4.11%) Cisco
7 8 (3.65%) ServiceNow
8 7 (3.20%) Oracle
9 6 (2.74%) Canon
9 6 (2.74%) HP
9 6 (2.74%) Remedy
10 5 (2.28%) Mitel
10 5 (2.28%) Polycom
11 4 (1.83%) Apple
11 4 (1.83%) SAP
12 2 (0.91%) Bloomberg
12 2 (0.91%) Google
12 2 (0.91%) Juniper
12 2 (0.91%) Reuters
12 2 (0.91%) Splunk
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