Period
to 24 November 2017

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in Northampton during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Northamptonshire > Northampton
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 59 66 113
Rank change year-on-year +7 +47 -42
Permanent jobs requiring a Service Desk Analyst 17 30 4
As % of all permanent IT jobs advertised in Northampton 2.46% 3.01% 0.27%
As % of the Job Titles category 2.59% 3.13% 0.28%
Number of salaries quoted 12 23 4
Northampton median annual salary £20,000 £25,000 £24,000
Median salary % change year-on-year -20.00% +4.17% +9.09%
10th Percentile £16,750 £19,200 £23,000
90th Percentile £25,800 £30,000 £28,763
Northamptonshire median annual salary £21,625 £25,000 £22,200
% change year-on-year -13.50% +12.61% -0.22%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Northampton. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Northampton
Permanent vacancies in Northampton with a recognized job title 656 958 1441
% of permanent IT jobs with a recognized job title 94.93% 95.99% 98.43%
Number of salaries quoted 501 602 1280
Northampton median annual salary £38,500 £40,000 £40,000
Median salary % change year-on-year -3.75% - +2.56%
10th Percentile £21,250 £25,500 £23,000
90th Percentile £58,750 £60,450 £55,000
Northamptonshire median annual salary £40,000 £40,000 £40,000

Service Desk Analyst
Job Vacancy Trend in Northampton

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Northampton.

Job vacancy trend for Service Desk Analyst in Northampton

Service Desk Analyst
Salary Trend in Northampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Northampton.

Salary trend for Service Desk Analyst in Northampton

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Northampton

For the 6 months to 24 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Northampton region featuring Service Desk Analyst in the job title.

1 16 (94.12%) Windows
2 12 (70.59%) Windows 10
3 11 (64.71%) Microsoft Office
3 11 (64.71%) Microsoft
4 10 (58.82%) Windows 7
5 8 (47.06%) Active Directory
5 8 (47.06%) ITIL
6 5 (29.41%) Windows 8
7 4 (23.53%) SC Cleared
7 4 (23.53%) Security Cleared
7 4 (23.53%) MS Exchange
8 3 (17.65%) TCP/IP
8 3 (17.65%) MCP
8 3 (17.65%) Office 365
8 3 (17.65%) Analytical Skills
9 2 (11.76%) Data Centre
9 2 (11.76%) Windows Server
9 2 (11.76%) Coaching
9 2 (11.76%) Windows Server 2008
9 2 (11.76%) Microsoft Excel
9 2 (11.76%) DHCP
9 2 (11.76%) DNS
9 2 (11.76%) Intranet
9 2 (11.76%) Blackberry
9 2 (11.76%) Blackberry Enterprise Server
9 2 (11.76%) Microsoft PowerPoint
9 2 (11.76%) Windows Mobile
9 2 (11.76%) CCTV
9 2 (11.76%) Windows Vista
9 2 (11.76%) Computer Science

Service Desk Analyst Skill Set
Co-occurring IT Skills in Northampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (23.53%) MS Exchange
2 2 (11.76%) Blackberry Enterprise Server
2 2 (11.76%) Exchange Server 2007
Applications
1 11 (64.71%) Microsoft Office
2 2 (11.76%) Microsoft Excel
2 2 (11.76%) Microsoft PowerPoint
Cloud Services
1 3 (17.65%) Office 365
Communications & Networking
1 3 (17.65%) TCP/IP
2 2 (11.76%) DHCP
2 2 (11.76%) DNS
2 2 (11.76%) Intranet
3 1 (5.88%) VPN
General
1 2 (11.76%) Legal
Miscellaneous
1 3 (17.65%) Analytical Skills
2 2 (11.76%) Blackberry
2 2 (11.76%) CCTV
2 2 (11.76%) Computer Science
2 2 (11.76%) Data Centre
Operating Systems
1 16 (94.12%) Windows
2 12 (70.59%) Windows 10
3 10 (58.82%) Windows 7
4 5 (29.41%) Windows 8
5 2 (11.76%) Windows Mobile
5 2 (11.76%) Windows Server
5 2 (11.76%) Windows Server 2008
5 2 (11.76%) Windows Vista
6 1 (5.88%) Android
6 1 (5.88%) Windows Server 2012
Processes & Methodologies
1 8 (47.06%) ITIL
2 2 (11.76%) Coaching
2 2 (11.76%) ITSM
2 2 (11.76%) Service Management
Programming Languages
1 1 (5.88%) C
Qualifications
1 4 (23.53%) SC Cleared
1 4 (23.53%) Security Cleared
2 3 (17.65%) MCP
3 2 (11.76%) Microsoft Certification
4 1 (5.88%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (5.88%) SLA
System Software
1 8 (47.06%) Active Directory
Systems Management
1 1 (5.88%) SCCM
Vendors
1 11 (64.71%) Microsoft
2 1 (5.88%) Apple
2 1 (5.88%) Cisco
2 1 (5.88%) Citrix