Customer Service Job Trends in Richmond upon Thames

Customer Service
West London > Richmond upon Thames

The table below provides summary statistics and salary benchmarking for jobs advertised in Richmond upon Thames requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 18 September 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Sep 2026
Same period 2025 Same period 2024
Rank 5 10 24
Rank change year-on-year +5 +14 -11
Permanent jobs citing Customer Service 14 5 9
As % of all permanent jobs in Richmond upon Thames 11.67% 9.80% 9.00%
As % of the Processes & Methodologies category 21.21% 9.80% 9.18%
Number of salaries quoted 2 0 0
10th Percentile £35,625 - -
25th Percentile £36,563 - -
Median annual salary (50th Percentile) £38,750 - -
75th Percentile £41,563 - -
90th Percentile £42,875 - -
West London median annual salary £42,000 £46,500 £40,000
% change year-on-year -9.68% +16.25% +22.14%

All Process & Methodology Skills
Richmond upon Thames

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Richmond upon Thames.

Permanent vacancies with a requirement for process or methodology skills 66 51 98
As % of all permanent jobs advertised in Richmond upon Thames 55.00% 100.00% 98.00%
Number of salaries quoted 26 16 12
10th Percentile £36,250 £39,000 £52,050
25th Percentile £38,200 £40,138 £52,500
Median annual salary (50th Percentile) £40,000 £45,000 £59,425
Median % change year-on-year -11.11% -24.27% +22.06%
75th Percentile £50,000 £47,500 £68,750
90th Percentile £89,750 £67,500 -
West London median annual salary £50,000 £47,000 £50,000
% change year-on-year +6.38% -6.00% -4.76%

Customer Service
Job Vacancy Trend in Richmond upon Thames

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Richmond upon Thames.

Customer Service job vacancy trend in Richmond upon Thames

Customer Service
Salary Trend in Richmond upon Thames

Salary distribution trend for jobs in Richmond upon Thames citing Customer Service.

Salary distribution trend for jobs in Richmond upon Thames citing Customer Service

Customer Service
Job Locations in Richmond upon Thames

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Richmond upon Thames region over the 6 months to 18 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Twickenham +5 14 £38,750 - 5
Customer Service
West London

Customer Service
Co-Occurring Skills & Capabilities in Richmond upon Thames by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (7.14%) Microsoft Excel
1 1 (7.14%) Microsoft Office
Cloud Services
1 5 (35.71%) SaaS
2 3 (21.43%) Azure
Communications & Networking
1 7 (50.00%) LAN
1 7 (50.00%) WAN
2 3 (21.43%) SAN
Database & Business Intelligence
1 3 (21.43%) SQL Server
General
1 4 (28.57%) Finance
2 3 (21.43%) Telecoms
3 1 (7.14%) Analytical Skills
3 1 (7.14%) Organisational Skills
3 1 (7.14%) Social Skills
Job Titles
1 5 (35.71%) Head of Operations
2 4 (28.57%) Change Manager
3 2 (14.29%) 2nd Line Engineer
4 1 (7.14%) Administrator
4 1 (7.14%) Customer Engineer
4 1 (7.14%) Customer Service Engineer
4 1 (7.14%) IT Engineer
4 1 (7.14%) Logistics Administrator
4 1 (7.14%) Operations Manager
Miscellaneous
1 3 (21.43%) Enterprise Cloud
2 1 (7.14%) Analytical Mindset
Operating Systems
1 7 (50.00%) Linux
2 3 (21.43%) Red Hat Enterprise Linux
2 3 (21.43%) Windows Server 2019
Processes & Methodologies
1 10 (71.43%) Service Delivery
2 7 (50.00%) ITIL
3 5 (35.71%) Customer Experience
3 5 (35.71%) Data Privacy
3 5 (35.71%) Fintech
4 4 (28.57%) Change Management
5 3 (21.43%) Defect Management
5 3 (21.43%) Incident Management
5 3 (21.43%) Product Management
6 1 (7.14%) Budgeting
6 1 (7.14%) Business Transformation
6 1 (7.14%) Continuous Improvement
6 1 (7.14%) Cybersecurity
6 1 (7.14%) Data Entry
6 1 (7.14%) Digital Transformation Programme
6 1 (7.14%) Lean Six Sigma
6 1 (7.14%) Logistics
6 1 (7.14%) Planning and Forecasting
6 1 (7.14%) Problem-Solving
6 1 (7.14%) Strategic Planning
Programming Languages
1 3 (21.43%) Java
1 3 (21.43%) SQL
Qualifications
1 3 (21.43%) Degree
1 3 (21.43%) Dell Certification
1 3 (21.43%) MCSA
1 3 (21.43%) Microsoft Certification
Quality Assurance & Compliance
1 4 (28.57%) SLA
System Software
1 3 (21.43%) Active Directory
1 3 (21.43%) Hyper-V
1 3 (21.43%) VMware ESXi
Systems Management
1 3 (21.43%) WSUS
Vendors
1 9 (64.29%) Microsoft
2 3 (21.43%) Cisco
2 3 (21.43%) Dell
2 3 (21.43%) Fujitsu
2 3 (21.43%) HP
2 3 (21.43%) Juniper
2 3 (21.43%) Red Hat