Period
to 20 November 2017

The median annual salary for a Support Analyst was £23,991 in advertised job vacancies in Shropshire during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
West Midlands > Shropshire
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 46 56 34
Rank change year-on-year +10 -22 -2
Permanent jobs requiring a Support Analyst 21 8 11
As % of all permanent IT jobs advertised in Shropshire 4.65% 1.41% 2.78%
As % of the Job Titles category 4.85% 1.50% 2.91%
Number of salaries quoted 16 6 10
Shropshire median annual salary £23,991 £25,000 £27,500
Median salary % change year-on-year -4.04% -9.09% +10.00%
10th Percentile £20,250 £22,750 £21,750
90th Percentile £46,125 £29,875 £33,625
West Midlands median annual salary £26,000 £28,250 £28,550
% change year-on-year -7.96% -1.05% +3.52%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Shropshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Shropshire
Permanent vacancies in Shropshire with a recognized job title 433 535 378
% of permanent IT jobs with a recognized job title 95.80% 94.02% 95.70%
Number of salaries quoted 321 398 271
Shropshire median annual salary £37,500 £38,063 £37,500
Median salary % change year-on-year -1.48% +1.50% +7.14%
10th Percentile £22,250 £22,750 £18,500
90th Percentile £64,063 £54,125 £65,000
West Midlands median annual salary £40,000 £40,000 £40,000

Support Analyst
Job Vacancy Trend in Shropshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Shropshire.

Job vacancy trend for Support Analyst in Shropshire

Support Analyst
Salary Trend in Shropshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Shropshire.

Salary trend for Support Analyst in Shropshire

Support Analyst
Salary Histogram in Shropshire

The salary distribution of IT jobs citing Support Analyst in Shropshire over the 6 months to 20 November 2017.

Salary histogram for Support Analyst in Shropshire

Support Analyst
Job Locations in Shropshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Shropshire region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Telford -3 13 £45,000 +91.49%
Shrewsbury - 5 £22,000 -
Support Analyst
West Midlands

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Shropshire

For the 6 months to 20 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Shropshire region featuring Support Analyst in the job title.

1 11 (52.38%) Agile Software Development
2 10 (47.62%) SC Cleared
2 10 (47.62%) Security Cleared
2 10 (47.62%) Cybersecurity
2 10 (47.62%) CESG Certified Professional
2 10 (47.62%) GDPR
2 10 (47.62%) Cyber Essentials
2 10 (47.62%) IT Strategy
2 10 (47.62%) CISM
2 10 (47.62%) Stakeholder Management
2 10 (47.62%) CISSP
2 10 (47.62%) Internet
3 6 (28.57%) Microsoft
4 3 (14.29%) Active Directory
4 3 (14.29%) Windows
5 2 (9.52%) Microsoft Excel
5 2 (9.52%) SQL Server
5 2 (9.52%) Microsoft Office
5 2 (9.52%) EPoS
5 2 (9.52%) Windows Server 2003
5 2 (9.52%) VMware
5 2 (9.52%) Front Office
5 2 (9.52%) Windows Server 2008
5 2 (9.52%) SCCM
5 2 (9.52%) Office 365
5 2 (9.52%) Windows Server 2012
5 2 (9.52%) Channel Management
6 1 (4.76%) Windows Server
6 1 (4.76%) Service Delivery Management
6 1 (4.76%) Dynamics AX

Support Analyst Skill Set
Co-occurring IT Skills in Shropshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 2 (9.52%) Microsoft Excel
1 2 (9.52%) Microsoft Office
Business Applications
1 1 (4.76%) Dynamics AX
Cloud Services
1 2 (9.52%) Office 365
Communications & Networking
1 10 (47.62%) Internet
2 1 (4.76%) Firewall
Database & Business Intelligence
1 2 (9.52%) SQL Server
General
1 2 (9.52%) Front Office
2 1 (4.76%) Finance
2 1 (4.76%) Manufacturing
Miscellaneous
1 2 (9.52%) EPoS
2 1 (4.76%) iPad
Operating Systems
1 3 (14.29%) Windows
2 2 (9.52%) Windows Server 2003
2 2 (9.52%) Windows Server 2008
2 2 (9.52%) Windows Server 2012
3 1 (4.76%) Windows Server
Processes & Methodologies
1 11 (52.38%) Agile Software Development
2 10 (47.62%) Cybersecurity
2 10 (47.62%) IT Strategy
2 10 (47.62%) Stakeholder Management
3 2 (9.52%) Channel Management
4 1 (4.76%) Change Management
4 1 (4.76%) Continuous Improvement
4 1 (4.76%) ERP
4 1 (4.76%) ITIL
4 1 (4.76%) Process Improvement
4 1 (4.76%) Service Delivery
4 1 (4.76%) Service Delivery Management
Programming Languages
1 1 (4.76%) SQL
Qualifications
1 10 (47.62%) CESG Certified Professional
1 10 (47.62%) CISM
1 10 (47.62%) CISSP
1 10 (47.62%) SC Cleared
1 10 (47.62%) Security Cleared
Quality Assurance & Compliance
1 10 (47.62%) Cyber Essentials
1 10 (47.62%) GDPR
2 1 (4.76%) SLA
System Software
1 3 (14.29%) Active Directory
Systems Management
1 2 (9.52%) SCCM
Vendors
1 6 (28.57%) Microsoft
2 2 (9.52%) VMware
3 1 (4.76%) Citrix