Period
to 18 November 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Somerset during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South West > Somerset
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 107 102 93
Rank change year-on-year -5 -9 +1
Permanent jobs requiring a 2nd Line Support 13 17 12
As % of all permanent IT jobs advertised in Somerset 0.98% 1.26% 0.96%
As % of the Job Titles category 1.00% 1.30% 0.97%
Number of salaries quoted 13 17 10
Somerset median annual salary £25,000 £23,000 £26,784
Median salary % change year-on-year +8.70% -14.13% -0.80%
10th Percentile £21,000 £21,250 £18,163
90th Percentile £28,350 £26,350 £33,750
South West median annual salary £25,000 £26,500 £22,500
% change year-on-year -5.66% +17.78% -6.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Somerset. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Somerset
Permanent vacancies in Somerset with a recognized job title 1294 1306 1233
% of permanent IT jobs with a recognized job title 97.07% 97.03% 98.17%
Number of salaries quoted 1067 1120 1071
Somerset median annual salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.67% +7.14%
10th Percentile £25,000 £23,750 £23,500
90th Percentile £58,750 £57,500 £53,750
South West median annual salary £40,000 £40,000 £39,000
% change year-on-year - +2.56% +4.00%

2nd Line Support
Job Vacancy Trend in Somerset

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Somerset.

Job vacancy trend for 2nd Line Support in Somerset

2nd Line Support
Salary Trend in Somerset

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Somerset.

Salary trend for 2nd Line Support in Somerset

2nd Line Support
Job Locations in Somerset

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Somerset region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bath -7 6 £25,500 +10.87%
Taunton +15 2 £22,000 -4.35%
Clevedon -12 2 £23,750 +5.56%
Weston-super-Mare -1 1 £22,500 -10.00%
Street - 1 £27,500 -
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Somerset

For the 6 months to 18 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Somerset region featuring 2nd Line Support in the job title.

1 12 (92.31%) Windows
2 11 (84.62%) Active Directory
3 8 (61.54%) Microsoft
3 8 (61.54%) Windows 7
3 8 (61.54%) Windows Server 2012
4 7 (53.85%) Windows Server 2008
5 6 (46.15%) VMware
5 6 (46.15%) Office 365
5 6 (46.15%) DHCP
5 6 (46.15%) TCP/IP
5 6 (46.15%) DNS
6 4 (30.77%) SharePoint
6 4 (30.77%) SQL Server
6 4 (30.77%) Degree
7 3 (23.08%) VMware Infrastructure
7 3 (23.08%) Information Security
7 3 (23.08%) Replication
7 3 (23.08%) VLAN
7 3 (23.08%) Veeam
7 3 (23.08%) vSphere
7 3 (23.08%) VMware ESXi
7 3 (23.08%) Skype for Business
7 3 (23.08%) Firewall
7 3 (23.08%) Legal
7 3 (23.08%) vCenter Server
7 3 (23.08%) Skype
8 2 (15.38%) Windows 10
8 2 (15.38%) Blackberry
8 2 (15.38%) Wi-Fi
8 2 (15.38%) Avaya

2nd Line Support Skill Set
Co-occurring IT Skills in Somerset by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (30.77%) SharePoint
2 3 (23.08%) Skype for Business
3 2 (15.38%) MS Exchange
4 1 (7.69%) CMS
4 1 (7.69%) Exchange Server 2010
Applications
1 2 (15.38%) Microsoft Office
Cloud Services
1 6 (46.15%) Office 365
Communications & Networking
1 6 (46.15%) DHCP
1 6 (46.15%) DNS
1 6 (46.15%) TCP/IP
2 3 (23.08%) Firewall
2 3 (23.08%) Skype
2 3 (23.08%) VLAN
3 2 (15.38%) VoIP
3 2 (15.38%) Wi-Fi
4 1 (7.69%) LAN
4 1 (7.69%) VPN
4 1 (7.69%) WAN
4 1 (7.69%) WLAN
Database & Business Intelligence
1 4 (30.77%) SQL Server
2 1 (7.69%) Crystal Reports
2 1 (7.69%) DB2
2 1 (7.69%) SQL Server 2008
General
1 3 (23.08%) Legal
2 1 (7.69%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (7.69%) EDI
Miscellaneous
1 3 (23.08%) Replication
2 2 (15.38%) Blackberry
3 1 (7.69%) Analytical Skills
3 1 (7.69%) Video Conferencing
Operating Systems
1 12 (92.31%) Windows
2 8 (61.54%) Windows 7
2 8 (61.54%) Windows Server 2012
3 7 (53.85%) Windows Server 2008
4 2 (15.38%) Android
4 2 (15.38%) Apple iOS
4 2 (15.38%) Windows 10
5 1 (7.69%) Windows 8
5 1 (7.69%) Windows Server
5 1 (7.69%) Windows Server 2003
Processes & Methodologies
1 3 (23.08%) Information Security
2 2 (15.38%) Time Management
3 1 (7.69%) B2B
3 1 (7.69%) ERP
3 1 (7.69%) ITIL
Programming Languages
1 2 (15.38%) SQL
Qualifications
1 4 (30.77%) Degree
2 1 (7.69%) MCSA
2 1 (7.69%) Microsoft Certification
System Software
1 11 (84.62%) Active Directory
2 3 (23.08%) VMware ESXi
2 3 (23.08%) VMware Infrastructure
2 3 (23.08%) vSphere
Systems Management
1 3 (23.08%) vCenter Server
2 2 (15.38%) SCCM
Vendors
1 8 (61.54%) Microsoft
2 6 (46.15%) VMware
3 3 (23.08%) Veeam
4 2 (15.38%) Avaya
5 1 (7.69%) HP