Period
to 21 October 2018

The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in the South West during the 6 months to 21 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > South West
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 238 219 166
Rank change year-on-year -19 -53 +68
Permanent jobs requiring a 2nd Line Support 98 123 192
As % of all permanent IT jobs advertised in the South West 0.96% 1.22% 1.77%
As % of the Job Titles category 0.99% 1.25% 1.82%
Number of salaries quoted 93 108 192
South West median annual salary £24,500 £25,000 £26,500
Median salary % change year-on-year -2.00% -5.66% +17.78%
10th Percentile £21,250 £21,000 £21,250
90th Percentile £36,400 £33,000 £33,750
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9,887 9,836 10,557
% of permanent IT jobs with a recognized job title 96.61% 97.77% 97.08%
Number of salaries quoted 8,132 8,171 8,946
South West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +3.90%
10th Percentile £25,000 £24,500 £24,250
90th Percentile £66,250 £62,500 £62,500
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

2nd Line Support
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Support in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South West.

Salary trend for 2nd Line Support in the South West

2nd Line Support
Salary Histogram in the South West

The salary distribution of IT jobs citing 2nd Line Support in the South West over the 6 months to 21 October 2018.

Salary histogram for 2nd Line Support in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Dorset -9 37 £22,000 -20.00% 3
Bristol -7 31 £29,000 +5.45% 3
Wiltshire -18 19 £24,750 -8.33% 1
Somerset +22 4 £25,000 +5.26%
Devon +7 3 £20,000 -6.98% 2
Gloucestershire -2 3 £27,500 +17.02% 3
Cornwall - 1 £26,500 - 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 21 October 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 2nd Line Support in the job title.

1 84 (85.71%) Windows
2 67 (68.37%) Microsoft
3 50 (51.02%) Active Directory
4 43 (43.88%) Microsoft Office
5 42 (42.86%) Office 365
6 24 (24.49%) Windows Server
7 22 (22.45%) Windows 10
7 22 (22.45%) Windows 7
8 21 (21.43%) ITIL
9 20 (20.41%) DNS
10 19 (19.39%) DHCP
11 17 (17.35%) Firewall
11 17 (17.35%) Windows Server 2008
12 16 (16.33%) Windows Server 2012
13 14 (14.29%) TCP/IP
13 14 (14.29%) VMware
14 13 (13.27%) MS Exchange
15 12 (12.24%) MCP
15 12 (12.24%) Microsoft Certification
15 12 (12.24%) Windows 8
16 11 (11.22%) SCCM
17 10 (10.20%) Self-Motivation
17 10 (10.20%) Problem-Solving
18 9 (9.18%) Hyper-V
18 9 (9.18%) Internet
18 9 (9.18%) Citrix
19 8 (8.16%) Cisco Certification
19 8 (8.16%) Apple
19 8 (8.16%) CCNA
19 8 (8.16%) Business Continuity

2nd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (13.27%) MS Exchange
2 8 (8.16%) Exchange Server 2010
3 4 (4.08%) Exchange Server 2003
3 4 (4.08%) SharePoint
3 4 (4.08%) Skype for Business
4 1 (1.02%) Exchange Server 2013
Applications
1 43 (43.88%) Microsoft Office
2 2 (2.04%) Microsoft Excel
Cloud Services
1 42 (42.86%) Office 365
2 4 (4.08%) Microsoft Azure
3 2 (2.04%) OneDrive
Communications & Networking
1 20 (20.41%) DNS
2 19 (19.39%) DHCP
3 17 (17.35%) Firewall
4 14 (14.29%) TCP/IP
5 9 (9.18%) Internet
6 7 (7.14%) VoIP
7 5 (5.10%) VPN
8 4 (4.08%) LAN
8 4 (4.08%) Skype
8 4 (4.08%) WAN
9 2 (2.04%) Remote Desktop
9 2 (2.04%) SMTP
9 2 (2.04%) Wi-Fi
9 2 (2.04%) Wireless
10 1 (1.02%) ADSL
10 1 (1.02%) Broadband
10 1 (1.02%) CTI
10 1 (1.02%) WLAN
Database & Business Intelligence
1 1 (1.02%) SQL Server
General
1 7 (7.14%) Retail
2 4 (4.08%) Finance
3 1 (1.02%) Law
3 1 (1.02%) Manufacturing
Libraries, Frameworks & Software Standards
1 1 (1.02%) XML
1 1 (1.02%) XSLT
Miscellaneous
1 10 (10.20%) Self-Motivation
2 8 (8.16%) iPad
3 7 (7.14%) iPhone
4 5 (5.10%) Driving Licence
4 5 (5.10%) Fintech
5 2 (2.04%) Analytical Skills
5 2 (2.04%) Blackberry
6 1 (1.02%) Computer Science
6 1 (1.02%) Data Centre
6 1 (1.02%) Management Information System
6 1 (1.02%) NHS
6 1 (1.02%) Video Conferencing
Operating Systems
1 84 (85.71%) Windows
2 24 (24.49%) Windows Server
3 22 (22.45%) Windows 10
3 22 (22.45%) Windows 7
4 17 (17.35%) Windows Server 2008
5 16 (16.33%) Windows Server 2012
6 12 (12.24%) Windows 8
7 7 (7.14%) Android
8 6 (6.12%) Apple iOS
9 4 (4.08%) Windows Server 2003
10 2 (2.04%) Linux
10 2 (2.04%) Mac OS X
11 1 (1.02%) Mac OS
11 1 (1.02%) Windows XP
Processes & Methodologies
1 21 (21.43%) ITIL
2 10 (10.20%) Problem-Solving
3 8 (8.16%) Business Continuity
3 8 (8.16%) Virtual Environments
4 7 (7.14%) Line Management
5 5 (5.10%) Service Management
6 3 (3.06%) Incident Management
6 3 (3.06%) ITSM
6 3 (3.06%) Problem Management
6 3 (3.06%) Stakeholder Management
7 2 (2.04%) Agile Software Development
7 2 (2.04%) Application Packaging
7 2 (2.04%) Break/Fix
7 2 (2.04%) Change Management
7 2 (2.04%) CRM
7 2 (2.04%) Infrastructure Engineering
7 2 (2.04%) ITIL V3
7 2 (2.04%) Presales
7 2 (2.04%) Proactive Monitoring
8 1 (1.02%) Runbook
Programming Languages
1 4 (4.08%) SQL
2 2 (2.04%) C
3 1 (1.02%) PHP
3 1 (1.02%) PowerShell
Qualifications
1 12 (12.24%) MCP
1 12 (12.24%) Microsoft Certification
2 8 (8.16%) CCNA
2 8 (8.16%) Cisco Certification
3 5 (5.10%) MCSE
3 5 (5.10%) SC Cleared
3 5 (5.10%) Security Cleared
4 3 (3.06%) MCSA
5 2 (2.04%) Degree
6 1 (1.02%) CCENT
6 1 (1.02%) CCNP
6 1 (1.02%) Computer Science Degree
6 1 (1.02%) DV Cleared
6 1 (1.02%) ITIL Foundation Certificate
6 1 (1.02%) MCDST
Quality Assurance & Compliance
1 6 (6.12%) SLA
2 3 (3.06%) ISO/IEC 20000
3 1 (1.02%) PMO
System Software
1 50 (51.02%) Active Directory
2 9 (9.18%) Hyper-V
3 8 (8.16%) XenApp
4 6 (6.12%) VMware Infrastructure
5 2 (2.04%) VMware Workstation
5 2 (2.04%) XenDesktop
6 1 (1.02%) Terminal Services
6 1 (1.02%) Virtual Machines
Systems Management
1 11 (11.22%) SCCM
2 2 (2.04%) Microsoft Intune
3 1 (1.02%) Backup Exec
Vendors
1 67 (68.37%) Microsoft
2 14 (14.29%) VMware
3 9 (9.18%) Citrix
4 8 (8.16%) Apple
5 4 (4.08%) HP
5 4 (4.08%) Mitel
6 3 (3.06%) Cisco
6 3 (3.06%) Fortinet
7 1 (1.02%) BT
7 1 (1.02%) EMC
7 1 (1.02%) IBM
7 1 (1.02%) Juniper
7 1 (1.02%) Kaspersky
7 1 (1.02%) MikroTik
7 1 (1.02%) Veeam