2nd Line Support Job Trends in the South West

Second Line Support
England > South West

The median Second Line Support salary in the South West is £31,500 per year, according to job vacancies posted during the 6 months leading to 11 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Jan 2026
Same period 2025 Same period 2024
Rank 117 156 177
Rank change year-on-year +39 +21 +40
Permanent jobs requiring a 2nd Line Support 63 28 43
As % of all permanent jobs in the South West 1.25% 0.67% 0.90%
As % of the Job Titles category 1.34% 0.71% 0.94%
Number of salaries quoted 57 27 41
10th Percentile £28,750 £25,170 £26,250
25th Percentile £29,750 £30,625 £29,250
Median annual salary (50th Percentile) £31,500 £33,500 £31,500
Median % change year-on-year -5.97% +6.35% -3.08%
75th Percentile £36,000 £37,000 £37,000
90th Percentile £40,250 £40,000 £43,750
England median annual salary £32,000 £33,500 £32,500
% change year-on-year -4.48% +3.08% +3.17%

All Permanent IT Job Roles
South West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the South West with a recognized job title 4,689 3,921 4,564
% of permanent jobs with a recognized job title 93.29% 93.65% 95.82%
Number of salaries quoted 3,248 2,135 3,530
10th Percentile £28,000 £30,000 £29,800
25th Percentile £35,000 £40,000 £39,750
Median annual salary (50th Percentile) £50,000 £52,000 £50,950
Median % change year-on-year -3.85% +2.06% +1.90%
75th Percentile £65,000 £67,500 £67,070
90th Percentile £80,000 £80,000 £80,000
England median annual salary £55,000 £60,000 £58,000
% change year-on-year -8.33% +3.45% -5.69%

2nd Line Support
Job Vacancy Trend in the South West

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in the South West.

2nd Line Support job vacancy trend in the South West

2nd Line Support
Salary Trend in the South West

Salary distribution trend for 2nd Line Support job vacancies in the South West.

Salary distribution trend for 2nd Line Support job vacancies in the South West

2nd Line Support
Salary Histogram in the South West

Salary distribution for jobs citing 2nd Line Support in the South West over the 6 months to 11 January 2026.

Salary histogram for 2nd Line Support in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 6 months to 11 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Bristol +30 22 £31,500 - 3
Wiltshire +12 11 £32,000 -4.48% 1
Dorset +11 11 £30,500 -16.44%
Cornwall -9 8 £34,000 +54.55%
Devon +9 7 £31,500 -21.25% 1
Somerset -8 4 £32,500 +6.56%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in the South West

For the 6 months to 11 January 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the South West region featuring 2nd Line Support in the job title.

1 49 (77.78%) Windows
2 46 (73.02%) Microsoft
3 40 (63.49%) Active Directory
4 39 (61.90%) Microsoft 365
5 34 (53.97%) Firewall
6 30 (47.62%) Windows Server
7 27 (42.86%) DHCP
7 27 (42.86%) DNS
7 27 (42.86%) Microsoft Exchange
8 23 (36.51%) ITIL
9 21 (33.33%) SharePoint
10 20 (31.75%) Problem-Solving
11 19 (30.16%) Mentoring
12 18 (28.57%) Customer Service
12 18 (28.57%) Microsoft Intune
13 17 (26.98%) Service Delivery
14 16 (25.40%) Azure
15 15 (23.81%) LAN
15 15 (23.81%) PowerShell
16 14 (22.22%) VPN
17 13 (20.63%) Continuous Improvement
17 13 (20.63%) Entra ID
17 13 (20.63%) Windows Server 2019
18 12 (19.05%) Mac OS
18 12 (19.05%) SLA
18 12 (19.05%) VLAN
18 12 (19.05%) VMware
19 11 (17.46%) Linux
19 11 (17.46%) Microsoft Certification
19 11 (17.46%) Windows 10

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in the South West by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 27 (42.86%) Microsoft Exchange
2 21 (33.33%) SharePoint
3 9 (14.29%) IIS
Applications
1 9 (14.29%) Microsoft Office
Cloud Services
1 39 (61.90%) Microsoft 365
2 16 (25.40%) Azure
3 13 (20.63%) Entra ID
4 8 (12.70%) OneDrive
5 4 (6.35%) Google Workspace
6 3 (4.76%) AWS
6 3 (4.76%) Azure Sentinel
Communications & Networking
1 34 (53.97%) Firewall
2 27 (42.86%) DHCP
2 27 (42.86%) DNS
3 15 (23.81%) LAN
4 14 (22.22%) VPN
5 12 (19.05%) VLAN
6 10 (15.87%) WAN
7 9 (14.29%) Remote Desktop
7 9 (14.29%) Wireless
8 6 (9.52%) IPsec
9 5 (7.94%) Internet
9 5 (7.94%) Kerberos
9 5 (7.94%) Wi-Fi
10 4 (6.35%) Cisco IOS
10 4 (6.35%) DKIM
10 4 (6.35%) DMARC
10 4 (6.35%) TCP/IP
10 4 (6.35%) VoIP
11 3 (4.76%) NAS
Database & Business Intelligence
1 7 (11.11%) Amazon RDS
2 4 (6.35%) SQL Server
3 3 (4.76%) MySQL
General
1 41 (65.08%) Social Skills
2 9 (14.29%) Legal
3 7 (11.11%) Telecoms
4 5 (7.94%) Law
5 4 (6.35%) Dutch Language
5 4 (6.35%) Electronics
5 4 (6.35%) Finance
5 4 (6.35%) French Language
5 4 (6.35%) Manufacturing
5 4 (6.35%) Marketing
5 4 (6.35%) Public Sector
5 4 (6.35%) Spanish Language
6 1 (1.59%) Organisational Skills
Libraries, Frameworks & Software Standards
1 5 (7.94%) LDAP
Miscellaneous
1 21 (33.33%) Driving Licence
2 5 (7.94%) PKI
3 4 (6.35%) Clustering
4 1 (1.59%) Onboarding
Operating Systems
1 49 (77.78%) Windows
2 30 (47.62%) Windows Server
3 13 (20.63%) Windows Server 2019
4 12 (19.05%) Mac OS
5 11 (17.46%) Linux
5 11 (17.46%) Windows 10
6 5 (7.94%) Windows Server 2016
Processes & Methodologies
1 23 (36.51%) ITIL
2 20 (31.75%) Problem-Solving
3 19 (30.16%) Mentoring
4 18 (28.57%) Customer Service
5 17 (26.98%) Service Delivery
6 13 (20.63%) Continuous Improvement
7 10 (15.87%) ITSM
8 7 (11.11%) Disaster Recovery
9 6 (9.52%) Incident Management
9 6 (9.52%) Process Improvement
10 5 (7.94%) CRM
10 5 (7.94%) Cybersecurity
10 5 (7.94%) Data Loss Prevention
10 5 (7.94%) Line Management
11 4 (6.35%) Containerisation
11 4 (6.35%) Decision-Making
11 4 (6.35%) IT Strategy
11 4 (6.35%) Project Delivery
11 4 (6.35%) Remote Monitoring and Management
11 4 (6.35%) Server Management
Programming Languages
1 15 (23.81%) PowerShell
2 5 (7.94%) VB
3 3 (4.76%) SQL
Qualifications
1 11 (17.46%) Microsoft Certification
2 9 (14.29%) Network+ Certification
3 7 (11.11%) MCITP
4 6 (9.52%) BPSS Clearance
5 4 (6.35%) A+ Certification
5 4 (6.35%) ACMT
5 4 (6.35%) Computer Science Degree
5 4 (6.35%) Degree
5 4 (6.35%) MCP
5 4 (6.35%) VMware Certified Professional (VCP)
6 3 (4.76%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (19.05%) SLA
2 6 (9.52%) Cyber Essentials
3 5 (7.94%) ISO/IEC 27001
4 2 (3.17%) Cyber Essentials PLUS
System Software
1 40 (63.49%) Active Directory
2 10 (15.87%) VMware Infrastructure
3 6 (9.52%) Hyper-V
3 6 (9.52%) Virtual Machines
4 4 (6.35%) Docker
4 4 (6.35%) VMware ESXi
5 3 (4.76%) BitLocker
Systems Management
1 18 (28.57%) Microsoft Intune
2 9 (14.29%) Autotask
3 5 (7.94%) WSUS
4 4 (6.35%) Kubernetes
4 4 (6.35%) vCenter Server
5 3 (4.76%) PaperCut
5 3 (4.76%) SCCM
Vendors
1 46 (73.02%) Microsoft
2 12 (19.05%) VMware
3 10 (15.87%) Cisco
3 10 (15.87%) Datto
3 10 (15.87%) Sophos
4 7 (11.11%) Apple
5 6 (9.52%) ConnectWise
6 5 (7.94%) Meraki
7 4 (6.35%) Oracle
7 4 (6.35%) SAP
7 4 (6.35%) Veeam