The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in the South West during the 3 months to 30 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England / South West
3 months to
30 Mar 2017
Same period 2016 Same period 2015
Rank 169 156 166
Rank change year-on-year -13 +10  
Permanent jobs requiring a 2nd Line Support 56 104 81
As % of all permanent IT jobs advertised in the South West 1.10% 1.77% 1.35%
As % of the Job Titles category 1.14% 1.83% 1.38%
Number of salaries quoted 51 102 72
Median salary £25,000 £26,000 £22,875
Median salary % change year-on-year -3.84% +13.66%  
90% offered a salary of more than £22,500 £22,500 £20,000
10% offered a salary of more than £30,000 £30,000 £31,250
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 4918 5697 5859
As % of all permanent IT job vacancies advertised in the South West 96.72% 96.79% 97.76%
Number of salaries quoted 4105 4709 4895
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £57,500 £60,000
UK excluding London median salary £41,995 £41,500 £40,000
% change year-on-year +1.19% +3.75%  

2nd Line Support
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South West.

Salary trend for 2nd Line Support in the South West

2nd Line Support
Salary Histogram in the South West

The salary distribution of IT jobs citing 2nd Line Support in the South West over the 3 months to 30 March 2017.

Salary histogram for 2nd Line Support in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 30 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -8 22 £25,000 -4.76%
Bristol 0 17 £26,500 - 1
Gloucestershire +4 9 £24,500 +4.25%
Devon -2 3 £30,000 +25.00%
Cornwall +2 2 £25,000 +13.63%
Somerset -6 2 £22,000 -22.12% 1
Dorset +10 1 £25,000 +4.16%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 30 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 99 (86.84%) Windows
2 70 (61.40%) Microsoft
3 58 (50.88%) Active Directory
4 41 (35.96%) MS Office
5 39 (34.21%) MS Excel
6 37 (32.46%) Windows Server
7 35 (30.70%) ITIL
8 34 (29.82%) Windows 7
9 31 (27.19%) MS Exchange
9 31 (27.19%) VMware
10 27 (23.68%) Windows Server 2008
11 23 (20.18%) TCP/IP
12 22 (19.30%) LAN
12 22 (19.30%) WAN
12 22 (19.30%) SLA
13 21 (18.42%) Citrix
13 21 (18.42%) Wi-Fi
13 21 (18.42%) Service Management
14 20 (17.54%) DNS
14 20 (17.54%) DHCP
15 19 (16.67%) Security Cleared
16 18 (15.79%) Hyper-V
16 18 (15.79%) Service Delivery
17 17 (14.91%) Cisco
18 16 (14.04%) VMware Infrastructure
19 15 (13.16%) Windows Server 2003
19 15 (13.16%) Windows XP
19 15 (13.16%) SCCM
20 14 (12.28%) Exchange Server 2010
21 13 (11.40%) Office 365

2nd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (27.19%) MS Exchange
2 14 (12.28%) Exchange Server 2010
3 6 (5.26%) Exchange Server 2007
4 3 (2.63%) SAS
4 3 (2.63%) SharePoint
4 3 (2.63%) Skype for Business
5 2 (1.75%) Exchange Server 2003
5 2 (1.75%) IBM Domino
5 2 (1.75%) IBM Notes
6 1 (0.88%) IIS
Applications
1 41 (35.96%) MS Office
2 39 (34.21%) MS Excel
Business Applications
1 1 (0.88%) Dynamics AX
Cloud Services
1 13 (11.40%) Office 365
2 2 (1.75%) Mimecast
3 1 (0.88%) Cloud Computing
3 1 (0.88%) Microsoft Azure
3 1 (0.88%) SaaS
Communications & Networking
1 23 (20.18%) TCP/IP
2 22 (19.30%) LAN
2 22 (19.30%) WAN
3 21 (18.42%) Wi-Fi
4 20 (17.54%) DHCP
4 20 (17.54%) DNS
5 8 (7.02%) Firewall
6 7 (6.14%) WLAN
7 5 (4.39%) SAN
8 4 (3.51%) Internet
9 3 (2.63%) ADSL
9 3 (2.63%) iSCSI
9 3 (2.63%) VPN
10 2 (1.75%) Broadband
10 2 (1.75%) Cisco ASA
10 2 (1.75%) FTP
10 2 (1.75%) HTTP
10 2 (1.75%) HTTPS
10 2 (1.75%) SMTP
10 2 (1.75%) SSL
Database & Business Intelligence
1 8 (7.02%) SQL Server
2 2 (1.75%) Relational Database
3 1 (0.88%) Amazon RDS
General
1 13 (11.40%) Finance
2 4 (3.51%) French Language
2 4 (3.51%) Italian Language
2 4 (3.51%) Manufacturing
3 3 (2.63%) Advertising
3 3 (2.63%) German Language
4 2 (1.75%) Aerospace
5 1 (0.88%) Front Office
5 1 (0.88%) Games
5 1 (0.88%) Legal
5 1 (0.88%) Local Government
5 1 (0.88%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (2.63%) EDI
2 2 (1.75%) .NET
Miscellaneous
1 7 (6.14%) Analytical Skills
2 6 (5.26%) Smartphone
3 5 (4.39%) Driving Licence
4 3 (2.63%) Mobile Computing
5 2 (1.75%) Client/Server
5 2 (1.75%) PDA
6 1 (0.88%) Computer Science
6 1 (0.88%) Device Driver
6 1 (0.88%) iPad
Operating Systems
1 99 (86.84%) Windows
2 37 (32.46%) Windows Server
3 34 (29.82%) Windows 7
4 27 (23.68%) Windows Server 2008
5 15 (13.16%) Windows Server 2003
5 15 (13.16%) Windows XP
6 9 (7.89%) Windows Server 2012
7 8 (7.02%) Windows 8
8 6 (5.26%) Windows 10
9 4 (3.51%) Linux
10 3 (2.63%) Apple iOS
11 2 (1.75%) Mac OS X
12 1 (0.88%) Android
12 1 (0.88%) Unix
12 1 (0.88%) Windows Vista
Processes & Methodologies
1 35 (30.70%) ITIL
2 21 (18.42%) Service Management
3 18 (15.79%) Service Delivery
4 9 (7.89%) ITIL V3
5 8 (7.02%) Infrastructure Management
5 8 (7.02%) Problem Management
6 7 (6.14%) Coaching
6 7 (6.14%) Data Protection
6 7 (6.14%) Trend Analysis
7 5 (4.39%) Change Control
8 3 (2.63%) ERP
8 3 (2.63%) Mentoring
9 2 (1.75%) Line Management
9 2 (1.75%) Time Management
9 2 (1.75%) Virtual Environments
10 1 (0.88%) Analytics
10 1 (0.88%) Application Virtualisation
10 1 (0.88%) Business Transformation
10 1 (0.88%) Customer Requirements
10 1 (0.88%) Fault Analysis
Programming Languages
1 2 (1.75%) SQL
2 1 (0.88%) C
2 1 (0.88%) PowerShell
Qualifications
1 19 (16.67%) Security Cleared
2 11 (9.65%) Microsoft Certification
2 11 (9.65%) SC Cleared
3 8 (7.02%) DV Cleared
4 7 (6.14%) Degree
4 7 (6.14%) MCP
5 6 (5.26%) ITIL Certification
5 6 (5.26%) MCSA
6 3 (2.63%) CCNA
6 3 (2.63%) Cisco Certification
6 3 (2.63%) MCSE
7 2 (1.75%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 22 (19.30%) SLA
2 1 (0.88%) ISO/IEC 27001
System Software
1 58 (50.88%) Active Directory
2 18 (15.79%) Hyper-V
3 16 (14.04%) VMware Infrastructure
4 9 (7.89%) Virtual Desktop
4 9 (7.89%) XenApp
5 2 (1.75%) Terminal Server
6 1 (0.88%) Terminal Services
6 1 (0.88%) vSphere
6 1 (0.88%) XenDesktop
Systems Management
1 15 (13.16%) SCCM
2 3 (2.63%) Failover Clustering
2 3 (2.63%) Microsoft Data Protection Manager
3 2 (1.75%) Backup Exec
3 2 (1.75%) Systems Management Server (SMS)
Vendors
1 70 (61.40%) Microsoft
2 31 (27.19%) VMware
3 21 (18.42%) Citrix
4 17 (14.91%) Cisco
5 10 (8.77%) HP
6 7 (6.14%) Symantec
7 5 (4.39%) NetApp
7 5 (4.39%) ServiceNow
8 3 (2.63%) Apple
9 2 (1.75%) Lotus
9 2 (1.75%) Veeam
Bath, Avon
Computer People
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