Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in the South West during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > South West
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 210 174 242
Rank change year-on-year -36 +68 -46
Permanent jobs requiring a 2nd Line Support 127 192 114
As % of all permanent IT jobs advertised in the South West 1.24% 1.76% 0.96%
As % of the Job Titles category 1.27% 1.82% 0.99%
Number of salaries quoted 111 193 107
South West median annual salary £25,000 £26,500 £22,500
Median salary % change year-on-year -5.66% +17.78% -6.25%
10th Percentile £20,000 £19,350 £18,250
90th Percentile £33,000 £33,750 £31,500
England median annual salary £27,500 £27,000 £26,500
% change year-on-year +1.85% +1.89% +1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 10020 10556 11566
% of permanent IT jobs with a recognized job title 97.55% 96.96% 97.12%
Number of salaries quoted 8299 8909 9807
South West median annual salary £40,000 £40,000 £39,000
Median salary % change year-on-year - +2.56% +4.00%
10th Percentile £24,500 £24,500 £23,500
90th Percentile £62,500 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,500
% change year-on-year +5.26% +2.15% +3.33%

2nd Line Support
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Support in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South West.

Salary trend for 2nd Line Support in the South West

2nd Line Support
Salary Histogram in the South West

The salary distribution of IT jobs citing 2nd Line Support in the South West over the 6 months to 24 November 2017.

Salary histogram for 2nd Line Support in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -5 48 £27,000 -1.82% 6
Wiltshire -41 28 £25,000 -13.79%
Dorset -12 16 £27,000 -3.57%
Somerset +1 13 £25,000 +9.89% 1
Gloucestershire +14 12 £24,000 +17.07% 2
Devon +20 8 £21,500 -12.24% 1
Cornwall -7 2 £22,500 -8.16% 1
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 89 (70.08%) Windows
2 80 (62.99%) Microsoft
3 58 (45.67%) Active Directory
4 51 (40.16%) VMware
5 45 (35.43%) Office 365
6 43 (33.86%) Windows Server 2012
7 41 (32.28%) Windows Server
8 38 (29.92%) Windows 7
9 37 (29.13%) Windows Server 2008
10 27 (21.26%) ITIL
11 26 (20.47%) Windows 10
12 25 (19.69%) Firewall
13 23 (18.11%) SLA
14 22 (17.32%) Microsoft Office
15 21 (16.54%) Hyper-V
15 21 (16.54%) MS Exchange
15 21 (16.54%) TCP/IP
16 19 (14.96%) SQL
17 17 (13.39%) VPN
17 17 (13.39%) Citrix
17 17 (13.39%) Microsoft Certification
18 16 (12.60%) Exchange Server 2010
19 15 (11.81%) VMware Infrastructure
19 15 (11.81%) Degree
19 15 (11.81%) DNS
20 13 (10.24%) Windows 8
20 13 (10.24%) Driving Licence
21 12 (9.45%) Security Cleared
21 12 (9.45%) Skype for Business
21 12 (9.45%) Windows Server 2003

2nd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (16.54%) MS Exchange
2 16 (12.60%) Exchange Server 2010
3 12 (9.45%) Skype for Business
4 8 (6.30%) SharePoint
5 7 (5.51%) Exchange Server 2013
6 5 (3.94%) Exchange Server 2007
7 1 (0.79%) CMS
7 1 (0.79%) Exchange Server 2003
7 1 (0.79%) IBM Notes
7 1 (0.79%) IIS
Applications
1 22 (17.32%) Microsoft Office
2 4 (3.15%) Microsoft Excel
2 4 (3.15%) Microsoft PowerPoint
Business Applications
1 1 (0.79%) Dynamics CRM
Cloud Services
1 45 (35.43%) Office 365
2 1 (0.79%) Azure Active Directory
2 1 (0.79%) Microsoft Azure
2 1 (0.79%) OneDrive
2 1 (0.79%) SaaS
Communications & Networking
1 25 (19.69%) Firewall
2 21 (16.54%) TCP/IP
3 17 (13.39%) VPN
4 15 (11.81%) DNS
5 11 (8.66%) Skype
6 10 (7.87%) DHCP
7 8 (6.30%) Internet
8 7 (5.51%) VLAN
9 6 (4.72%) VoIP
9 6 (4.72%) Wi-Fi
10 5 (3.94%) WAN
11 4 (3.15%) Remote Desktop
12 3 (2.36%) LAN
13 2 (1.57%) DSL
13 2 (1.57%) SAN
14 1 (0.79%) iSCSI
14 1 (0.79%) SMS
14 1 (0.79%) SSL
14 1 (0.79%) Wireless
14 1 (0.79%) WLAN
Database & Business Intelligence
1 9 (7.09%) SQL Server
2 2 (1.57%) Crystal Reports
2 2 (1.57%) Oracle Database
2 2 (1.57%) SQL Server 2008
3 1 (0.79%) DB2
3 1 (0.79%) Oracle Reports
3 1 (0.79%) Power BI
3 1 (0.79%) Relational Database
3 1 (0.79%) SQL Server 2014
General
1 9 (7.09%) Finance
1 9 (7.09%) Manufacturing
2 8 (6.30%) Telecoms
3 5 (3.94%) Advertising
3 5 (3.94%) Legal
4 1 (0.79%) Banking
4 1 (0.79%) Investment Banking
4 1 (0.79%) Retail
Libraries, Frameworks & Software Standards
1 3 (2.36%) .NET
2 2 (1.57%) Apache Flex
3 1 (0.79%) CSS
3 1 (0.79%) EDI
3 1 (0.79%) HTML
3 1 (0.79%) WebCenter
Miscellaneous
1 13 (10.24%) Driving Licence
2 8 (6.30%) Analytical Skills
3 3 (2.36%) Blackberry
3 3 (2.36%) Computer Science
3 3 (2.36%) Replication
4 2 (1.57%) Management Information System
5 1 (0.79%) User Experience
5 1 (0.79%) Video Conferencing
5 1 (0.79%) Video\Live Streaming
Operating Systems
1 89 (70.08%) Windows
2 43 (33.86%) Windows Server 2012
3 41 (32.28%) Windows Server
4 38 (29.92%) Windows 7
5 37 (29.13%) Windows Server 2008
6 26 (20.47%) Windows 10
7 13 (10.24%) Windows 8
8 12 (9.45%) Windows Server 2003
9 6 (4.72%) Linux
10 4 (3.15%) Apple iOS
11 3 (2.36%) Unix
12 2 (1.57%) Android
12 2 (1.57%) Windows Mobile
Processes & Methodologies
1 27 (21.26%) ITIL
2 11 (8.66%) CRM
3 10 (7.87%) Service Management
4 8 (6.30%) Incident Management
5 5 (3.94%) ITIL V3
5 5 (3.94%) ITSM
5 5 (3.94%) Problem Management
6 4 (3.15%) Information Security
6 4 (3.15%) Presales
6 4 (3.15%) Service Delivery
7 3 (2.36%) Asset Management
7 3 (2.36%) B2B
7 3 (2.36%) Business Intelligence
7 3 (2.36%) Migration
7 3 (2.36%) Proactive Management
7 3 (2.36%) Storage Virtualisation
7 3 (2.36%) Time Management
8 2 (1.57%) Continuous Improvement
8 2 (1.57%) DRM
8 2 (1.57%) Mathematics
Programming Languages
1 19 (14.96%) SQL
2 4 (3.15%) JavaScript
3 3 (2.36%) C#
4 2 (1.57%) PHP
5 1 (0.79%) C
Qualifications
1 17 (13.39%) Microsoft Certification
2 15 (11.81%) Degree
3 12 (9.45%) Security Cleared
4 10 (7.87%) MCP
5 9 (7.09%) SC Cleared
6 8 (6.30%) CCNA
6 8 (6.30%) Cisco Certification
7 7 (5.51%) MCSA
8 4 (3.15%) MCDST
8 4 (3.15%) MCTS
8 4 (3.15%) NVQ Level 3
9 3 (2.36%) MCSE
9 3 (2.36%) VMware Certified Professional (VCP)
10 2 (1.57%) MCITP
11 1 (0.79%) Computer Science Degree
11 1 (0.79%) ITIL Certification
Quality Assurance & Compliance
1 23 (18.11%) SLA
2 1 (0.79%) ISO/IEC 20000
System Software
1 58 (45.67%) Active Directory
2 21 (16.54%) Hyper-V
3 15 (11.81%) VMware Infrastructure
4 4 (3.15%) VMware ESXi
4 4 (3.15%) vSphere
5 3 (2.36%) VMware Workstation
5 3 (2.36%) XenApp
6 2 (1.57%) Microsoft Virtual Server
6 2 (1.57%) Virtual Servers
7 1 (0.79%) Terminal Server
7 1 (0.79%) Terminal Services
7 1 (0.79%) VirtualBox
7 1 (0.79%) XenDesktop
Systems Management
1 5 (3.94%) WSUS
2 3 (2.36%) SCCM
2 3 (2.36%) vCenter Server
3 2 (1.57%) Backup Exec
4 1 (0.79%) Systems Management Server (SMS)
Vendors
1 80 (62.99%) Microsoft
2 51 (40.16%) VMware
3 17 (13.39%) Citrix
4 11 (8.66%) HP
5 9 (7.09%) Dell
6 7 (5.51%) Cisco
6 7 (5.51%) Veeam
7 6 (4.72%) Oracle
8 4 (3.15%) Avaya
9 2 (1.57%) Apple
9 2 (1.57%) IBM
10 1 (0.79%) EMC
10 1 (0.79%) EqualLogic
10 1 (0.79%) Lotus
10 1 (0.79%) SAP
10 1 (0.79%) SonicWALL
10 1 (0.79%) Sophos