The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in the South West during the 3 months to 22 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England / South West
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 184 169 159
Rank change year-on-year -15 -10  
Permanent jobs requiring a 2nd Line Support 50 74 93
As % of all permanent IT jobs advertised in the South West 0.94% 1.41% 1.55%
As % of the Job Titles category 0.97% 1.45% 1.60%
Number of salaries quoted 49 71 81
Median salary £25,000 £25,000 £22,500
Median salary % change year-on-year - +11.11%  
90% offered a salary of more than £21,000 £22,500 £19,000
10% offered a salary of more than £32,600 £30,500 £28,500
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South West
Permanent job vacancies with a job title containing a recognized job role 5136 5115 5811
As % of all permanent IT job vacancies advertised in the South West 96.92% 97.61% 97.04%
Number of salaries quoted 4279 4343 4898
Median salary £40,000 £40,000 £37,500
Median salary % change year-on-year - +6.66%  
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £55,000 £55,000
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

2nd Line Support
Job Vacancy Trend in the South West

The job posting trend of jobs advertised in the South West that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South West.

Salary trend for 2nd Line Support in the South West

2nd Line Support
Salary Histogram in the South West

The salary distribution of IT jobs citing 2nd Line Support in the South West over the 3 months to 22 June 2017.

Salary histogram for 2nd Line Support in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Wiltshire -6 18 £27,000 -1.81%
Bristol -16 15 £30,000 +30.43% 2
Gloucestershire +11 7 £23,000 -4.66%
Somerset -1 4 £23,750 -15.17%
Devon +5 3 £25,000 +2.04%
Dorset -10 3 £25,750 +7.29% 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 22 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South West region featuring 2nd Line Support in the job title.

1 91 (85.05%) Windows
2 65 (60.75%) Microsoft
3 58 (54.21%) Active Directory
4 37 (34.58%) Windows Server
5 36 (33.64%) VMware
6 29 (27.10%) MS Exchange
7 26 (24.30%) Microsoft Office
7 26 (24.30%) Windows 7
8 25 (23.36%) TCP/IP
9 24 (22.43%) Windows Server 2008
10 23 (21.50%) Hyper-V
11 22 (20.56%) Wi-Fi
12 21 (19.63%) ITIL
12 21 (19.63%) Office 365
13 20 (18.69%) LAN
13 20 (18.69%) WAN
14 19 (17.76%) DHCP
14 19 (17.76%) DNS
15 18 (16.82%) Citrix
16 16 (14.95%) Security Cleared
16 16 (14.95%) Cisco
17 15 (14.02%) Service Management
18 14 (13.08%) SLA
18 14 (13.08%) VMware Infrastructure
19 13 (12.15%) SC Cleared
19 13 (12.15%) SCCM
20 12 (11.21%) SQL
21 11 (10.28%) Windows 10
21 11 (10.28%) Windows Server 2012
21 11 (10.28%) Exchange Server 2010

2nd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (27.10%) MS Exchange
2 11 (10.28%) Exchange Server 2010
3 10 (9.35%) Skype for Business
4 6 (5.61%) SharePoint
5 5 (4.67%) SAS
6 4 (3.74%) Exchange Server 2007
6 4 (3.74%) Exchange Server 2013
7 3 (2.80%) Exchange Server 2003
8 1 (0.93%) Apache
8 1 (0.93%) IIS
Applications
1 26 (24.30%) Microsoft Office
2 2 (1.87%) Microsoft Excel
2 2 (1.87%) Microsoft PowerPoint
Business Applications
1 2 (1.87%) Dynamics AX
Cloud Services
1 21 (19.63%) Office 365
2 2 (1.87%) Microsoft Azure
3 1 (0.93%) Cloud Computing
3 1 (0.93%) SaaS
Communications & Networking
1 25 (23.36%) TCP/IP
2 22 (20.56%) Wi-Fi
3 20 (18.69%) LAN
3 20 (18.69%) WAN
4 19 (17.76%) DHCP
4 19 (17.76%) DNS
5 10 (9.35%) Firewall
5 10 (9.35%) SAN
6 9 (8.41%) WLAN
7 7 (6.54%) Internet
7 7 (6.54%) iSCSI
8 6 (5.61%) VPN
9 4 (3.74%) Skype
10 3 (2.80%) ADSL
10 3 (2.80%) VoIP
10 3 (2.80%) Wireless
11 2 (1.87%) Broadband
11 2 (1.87%) IMAP
11 2 (1.87%) SMTP
11 2 (1.87%) VLAN
Database & Business Intelligence
1 9 (8.41%) SQL Server
2 3 (2.80%) Relational Database
3 1 (0.93%) Amazon RDS
3 1 (0.93%) MySQL
3 1 (0.93%) Oracle Database
3 1 (0.93%) Oracle Reports
General
1 11 (10.28%) Finance
2 4 (3.74%) Manufacturing
2 4 (3.74%) Military
3 2 (1.87%) Aerospace
3 2 (1.87%) Retail
4 1 (0.93%) Advertising
4 1 (0.93%) Games
4 1 (0.93%) Legal
4 1 (0.93%) Local Government
Libraries, Frameworks & Software Standards
1 4 (3.74%) .NET
Miscellaneous
1 6 (5.61%) Driving Licence
2 4 (3.74%) Analytical Skills
2 4 (3.74%) Smartphone
3 3 (2.80%) Mobile Computing
4 2 (1.87%) Client/Server
4 2 (1.87%) Computer Science
4 2 (1.87%) iPad
5 1 (0.93%) Blackberry
5 1 (0.93%) Clustering
5 1 (0.93%) Data Centre
5 1 (0.93%) Device Driver
5 1 (0.93%) EPoS
5 1 (0.93%) Fintech
Operating Systems
1 91 (85.05%) Windows
2 37 (34.58%) Windows Server
3 26 (24.30%) Windows 7
4 24 (22.43%) Windows Server 2008
5 11 (10.28%) Windows 10
5 11 (10.28%) Windows Server 2012
6 9 (8.41%) Windows XP
7 8 (7.48%) Windows 8
8 7 (6.54%) Windows Server 2003
9 5 (4.67%) Linux
10 2 (1.87%) Apple iOS
10 2 (1.87%) Unix
11 1 (0.93%) Android
11 1 (0.93%) Mac OS
11 1 (0.93%) Mac OS X
11 1 (0.93%) Windows Embedded Compact
Processes & Methodologies
1 21 (19.63%) ITIL
2 15 (14.02%) Service Management
3 10 (9.35%) Service Delivery
4 7 (6.54%) Change Control
4 7 (6.54%) Coaching
4 7 (6.54%) Trend Analysis
5 6 (5.61%) Data Protection
6 5 (4.67%) Mentoring
7 4 (3.74%) CRM
7 4 (3.74%) Problem Management
7 4 (3.74%) Time Management
8 3 (2.80%) Infrastructure Management
8 3 (2.80%) ITIL V3
8 3 (2.80%) Migration
9 2 (1.87%) Incident Management
10 1 (0.93%) Application Virtualisation
10 1 (0.93%) Business Transformation
10 1 (0.93%) Customer Requirements
10 1 (0.93%) E-Commerce
10 1 (0.93%) Fault Analysis
Programming Languages
1 12 (11.21%) SQL
2 1 (0.93%) PowerShell
Qualifications
1 16 (14.95%) Security Cleared
2 13 (12.15%) SC Cleared
3 8 (7.48%) Degree
3 8 (7.48%) Microsoft Certification
4 6 (5.61%) ITIL Certification
5 4 (3.74%) MCP
5 4 (3.74%) MCSA
6 3 (2.80%) Cisco Certification
6 3 (2.80%) DV Cleared
7 2 (1.87%) CCNA
7 2 (1.87%) Computer Science Degree
7 2 (1.87%) MCITP
7 2 (1.87%) NVQ Level 3
7 2 (1.87%) VMware Certified Professional (VCP)
8 1 (0.93%) MCSE
Quality Assurance & Compliance
1 14 (13.08%) SLA
2 1 (0.93%) ISO/IEC 27001
System Software
1 58 (54.21%) Active Directory
2 23 (21.50%) Hyper-V
3 14 (13.08%) VMware Infrastructure
4 8 (7.48%) XenApp
5 3 (2.80%) Virtual Desktop
6 2 (1.87%) Terminal Server
6 2 (1.87%) XenDesktop
7 1 (0.93%) Microsoft Virtual Server
7 1 (0.93%) Postfix
7 1 (0.93%) Squid
7 1 (0.93%) Terminal Services
7 1 (0.93%) Virtual Servers
7 1 (0.93%) VirtualBox
7 1 (0.93%) VMware Workstation
7 1 (0.93%) vSphere
Systems Management
1 13 (12.15%) SCCM
2 5 (4.67%) Failover Clustering
2 5 (4.67%) Microsoft Data Protection Manager
3 4 (3.74%) Backup Exec
4 2 (1.87%) Systems Management Server (SMS)
5 1 (0.93%) SCSM
Vendors
1 65 (60.75%) Microsoft
2 36 (33.64%) VMware
3 18 (16.82%) Citrix
4 16 (14.95%) Cisco
5 11 (10.28%) HP
6 7 (6.54%) Symantec
7 6 (5.61%) NetApp
8 4 (3.74%) Dell
9 3 (2.80%) Apple
9 3 (2.80%) IBM
9 3 (2.80%) ServiceNow
9 3 (2.80%) Veeam
10 2 (1.87%) AppSense
10 2 (1.87%) EqualLogic
11 1 (0.93%) EMC
11 1 (0.93%) Juniper
11 1 (0.93%) Oracle
11 1 (0.93%) Red Hat
11 1 (0.93%) SAP
11 1 (0.93%) Veritas
Dorset
Jonothan Bosworth
Salary: £26000 - £32000 Per Annum
Posted: 13 hours ago
Wimborne, Dorset
Interaction Recruitment PLC
Salary: £20k - 25k per year
Posted: 3 days ago
Bristol, Avon
HAYS INFORMATION TECHNOLOGY
Salary: £22000.00 - £27000.00 per annum
Posted: 2 days ago