Period
to 18 June 2019

The median annual salary for a 2nd Line Support was £26,000 in advertised job vacancies in the South West during the 6 months to 18 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
England > South West
6 months to
18 Jun 2019
Same period 2018 Same period 2017
Rank 227 205 234
Rank change year-on-year -22 +29 -48
Permanent jobs requiring a 2nd Line Support 101 129 105
As % of all permanent IT jobs advertised in the South West 1.02% 1.20% 1.02%
As % of the Job Titles category 1.06% 1.25% 1.05%
Number of salaries quoted 92 109 99
South West median annual salary £26,000 £25,000 £25,000
Median salary % change year-on-year +4.00% - -
10th Percentile £21,250 £21,250 £21,000
90th Percentile £35,000 £33,350 £33,000
England median annual salary £27,500 £27,500 £27,500

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South West
Permanent vacancies in the South West with a recognized job title 9,540 10,350 10,032
% of permanent IT jobs with a recognized job title 96.69% 96.51% 97.17%
Number of salaries quoted 7,599 8,622 8,339
South West median annual salary £43,000 £42,500 £40,000
Median salary % change year-on-year +1.18% +6.25% -
10th Percentile £26,250 £25,000 £25,000
90th Percentile £65,000 £63,750 £63,750
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

2nd Line Support
Job Vacancy Trend in the South West

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in the South West.

Job vacancy trend for 2nd Line Support in the South West

2nd Line Support
Salary Trend in the South West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in the South West.

Salary trend for 2nd Line Support in the South West

2nd Line Support
Salary Histogram in the South West

The salary distribution of IT jobs citing 2nd Line Support in the South West over the 6 months to 18 June 2019.

Salary histogram for 2nd Line Support in the South West

2nd Line Support
Job Locations in the South West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South West region over the 6 months to 18 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bristol -4 39 £26,000 -5.45% 5
Wiltshire -8 25 £27,500 +14.58% 1
Gloucestershire +14 23 £26,000 -0.95% 3
Somerset -1 5 £25,000 -
Devon -10 4 £22,000 -21.43%
Dorset -20 4 £26,000 +18.18% 2
Cornwall +32 1 £25,000 -5.66%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in the South West

For the 6 months to 18 June 2019, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South West region featuring 2nd Line Support in the job title.

1 86 (85.15%) Windows
2 53 (52.48%) Active Directory
3 50 (49.50%) Office 365
4 45 (44.55%) Microsoft
5 33 (32.67%) Windows 10
6 31 (30.69%) ITIL
7 26 (25.74%) VMware
7 26 (25.74%) Windows 7
8 23 (22.77%) LAN
9 22 (21.78%) MS Exchange
9 22 (21.78%) WAN
9 22 (21.78%) VMware Infrastructure
10 20 (19.80%) Firewall
10 20 (19.80%) Problem-Solving
11 19 (18.81%) Windows Server
11 19 (18.81%) Linux
12 18 (17.82%) Microsoft Office
13 17 (16.83%) Windows Server 2012
14 16 (15.84%) Hyper-V
15 14 (13.86%) DNS
16 12 (11.88%) SLA
16 12 (11.88%) PowerShell
16 12 (11.88%) Windows 8
17 11 (10.89%) Windows Server 2008
17 11 (10.89%) Wi-Fi
18 10 (9.90%) TCP/IP
18 10 (9.90%) Security Cleared
18 10 (9.90%) SCCM
18 10 (9.90%) SC Cleared
19 9 (8.91%) Application Packaging

2nd Line Support Skill Set
Co-occurring IT Skills in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (21.78%) MS Exchange
2 8 (7.92%) Exchange Server 2010
3 7 (6.93%) Apache
4 5 (4.95%) Exchange Server 2013
5 2 (1.98%) IIS
5 2 (1.98%) SharePoint
5 2 (1.98%) Skype for Business
6 1 (0.99%) Blackberry Enterprise Server
6 1 (0.99%) Exchange Server 2003
Applications
1 18 (17.82%) Microsoft Office
Business Applications
1 1 (0.99%) Dynamics CRM
1 1 (0.99%) Remedy ITSM
Cloud Services
1 50 (49.50%) Office 365
2 6 (5.94%) Microsoft Azure
3 3 (2.97%) Amazon AWS
3 3 (2.97%) IBM Cloud
3 3 (2.97%) SoftLayer
4 1 (0.99%) SaaS
Communications & Networking
1 23 (22.77%) LAN
2 22 (21.78%) WAN
3 20 (19.80%) Firewall
4 14 (13.86%) DNS
5 11 (10.89%) Wi-Fi
6 10 (9.90%) TCP/IP
7 9 (8.91%) VLAN
8 8 (7.92%) DHCP
9 7 (6.93%) Remote Desktop
10 6 (5.94%) Wireless
11 5 (4.95%) SAN
12 4 (3.96%) PABX
12 4 (3.96%) Skype
13 2 (1.98%) Network Security
13 2 (1.98%) VPN
14 1 (0.99%) Cisco Nexus
14 1 (0.99%) Cisco Wireless
14 1 (0.99%) Ethernet
14 1 (0.99%) VoIP
Database & Business Intelligence
1 4 (3.96%) SQL Server
2 1 (0.99%) Relational Database
General
1 6 (5.94%) Finance
2 5 (4.95%) Electronics
2 5 (4.95%) Manufacturing
2 5 (4.95%) Marketing
2 5 (4.95%) Telecoms
3 4 (3.96%) Legal
4 3 (2.97%) Games
4 3 (2.97%) Retail
5 1 (0.99%) Law
Libraries, Frameworks & Software Standards
1 7 (6.93%) LDAP
2 2 (1.98%) COM
3 1 (0.99%) Software Packaging
Miscellaneous
1 6 (5.94%) Smartphone
2 5 (4.95%) Greenfield Project
3 4 (3.96%) Video Conferencing
4 3 (2.97%) Mobile Computing
5 2 (1.98%) Analytical Skills
5 2 (1.98%) AS400
5 2 (1.98%) Driving Licence
5 2 (1.98%) iPad
5 2 (1.98%) iPhone
5 2 (1.98%) PKI
6 1 (0.99%) Analytical Mindset
6 1 (0.99%) Mobile App
Operating Systems
1 86 (85.15%) Windows
2 33 (32.67%) Windows 10
3 26 (25.74%) Windows 7
4 19 (18.81%) Linux
4 19 (18.81%) Windows Server
5 17 (16.83%) Windows Server 2012
6 12 (11.88%) Windows 8
7 11 (10.89%) Windows Server 2008
8 4 (3.96%) Apple iOS
9 3 (2.97%) Windows Server 2003
10 2 (1.98%) Android
11 1 (0.99%) Mac OS
11 1 (0.99%) Unix
Processes & Methodologies
1 31 (30.69%) ITIL
2 20 (19.80%) Problem-Solving
3 9 (8.91%) Application Packaging
3 9 (8.91%) Cybersecurity
3 9 (8.91%) Service Delivery
4 8 (7.92%) Fintech
5 7 (6.93%) Mentoring
6 6 (5.94%) Information Security
7 5 (4.95%) Business Intelligence
7 5 (4.95%) Digital Marketing
7 5 (4.95%) Document Management
7 5 (4.95%) Mobile Device Management
7 5 (4.95%) Proactive Monitoring
7 5 (4.95%) Programme Management
8 4 (3.96%) Migration
8 4 (3.96%) Practice Management
8 4 (3.96%) Service Management
9 3 (2.97%) Infrastructure Engineering
9 3 (2.97%) Network Virtualisation
9 3 (2.97%) Root Cause Analysis
Programming Languages
1 12 (11.88%) PowerShell
2 7 (6.93%) Shell Script
3 5 (4.95%) C
4 3 (2.97%) SQL
Qualifications
1 10 (9.90%) SC Cleared
1 10 (9.90%) Security Cleared
2 2 (1.98%) MCP
3 1 (0.99%) DV Cleared
3 1 (0.99%) MCSE
3 1 (0.99%) Microsoft Certification
Quality Assurance & Compliance
1 12 (11.88%) SLA
System Software
1 53 (52.48%) Active Directory
2 22 (21.78%) VMware Infrastructure
3 16 (15.84%) Hyper-V
4 2 (1.98%) Virtual Desktop
5 1 (0.99%) UAG
5 1 (0.99%) vSphere
5 1 (0.99%) XenApp
Systems Management
1 10 (9.90%) SCCM
2 9 (8.91%) Microsoft Intune
3 1 (0.99%) Puppet
3 1 (0.99%) Systems Management Server (SMS)
3 1 (0.99%) WSUS
Vendors
1 45 (44.55%) Microsoft
2 26 (25.74%) VMware
3 7 (6.93%) Citrix
4 6 (5.94%) Apple
5 5 (4.95%) Cisco
5 5 (4.95%) Progress
5 5 (4.95%) SAP
6 3 (2.97%) AVG
6 3 (2.97%) Draytek
6 3 (2.97%) Fortinet
6 3 (2.97%) Meraki
6 3 (2.97%) SolarWinds
6 3 (2.97%) SonicWALL
7 2 (1.98%) IBM
7 2 (1.98%) Veeam
8 1 (0.99%) Avaya
8 1 (0.99%) BMC
8 1 (0.99%) Dell
8 1 (0.99%) F5
8 1 (0.99%) HP