9 of 9 2nd Line Support Jobs in the South West

nd Line Support Technician – Greater London based A fantastic opportunity has arisen for a 2nd Line Support Technician to join a well-established, fast paced and expanding business providing best in class support services to hospitality clients. Are you a passionate, highly motivated, and experienced 2nd Line … be interested in joining a progressive, market leading company that will invest in you and support your IT career for the long-term? Role Overview As a 2nd Line Technician, you will act as an escalation point for the 1st line team, providing advanced troubleshooting and technical support. You'll work across a … line technicians when necessary. Participate in the on-call rota for out-of-hours emergency support (where applicable). Skills & Experience Essential: · years in a 2nd line support or similar role within an MSP or fast-paced IT environment. · Strong troubleshooting skills with Microsoft environments (Windows 10/11, Azure, Windows More ❯

JOB TITLE – 2nd Line Support Engineer LOCATION – Cheltenham SALARY – Up to £35,000 THE BUSINESS: C4S Search are pleased to be working with UK-based medical charity who specialise in healthcare research. ABOUT THE 2nd LINE SUPPORT ENGINEER POSITION: Technical Support & Issue Resolution – Work with internal IT teams … Management – Assist in rolling out new IT systems, ensuring all deployed equipment is documented, labelled, and secured. Network Monitoring & Maintenance – Monitor network performance, proactively address potential issues, and support disaster recovery planning. Compliance & Data Protection – Ensure adherence to GDPR and data protection principles in handling and storing patient data. Site & Connectivity Support – Support the … tools. Ability to communicate technical issues to non-technical users effectively. Prior experience in an IT support or service desk role. If you are interested in the 2nd Line Support Engineer role, please send an application detailing proof of the above or contact Shona in our office. C4S Search connect future tech talent More ❯

2nd Line Technical/Field Support Engineer - M365, Sophos - Cornwall - £30,000 - £38,000 Are you ready to step into a role that is massively backed by training and development? Do you want to be part of an established, growing MSP that will invest in your future? Are you someone who thrives in a fast … Infrastructure Support Provider/MSP - this is ESSENTIAL experience required - You MUST also live in Cornwall or be prepared to relocate there.* Our client is hiring multiple 2nd Line Technical Engineers to join their expanding service team. This is a hands-on technical role with frequent client-site visits, where you'll support … ecosystem. This is a real opportunity for you to step up, sharpen your skills, and further build a strong career path in IT. What you'll be doing: Delivering 2nd Line support via phone, remote tools and onsite visits Supporting Microsoft 365 environments - Intune, SharePoint, Exchange, Teams Working with Sophos for endpoint and Firewall security More ❯

This is a 6 Month Fixed term role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system stability … and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days on side moving to 2.5/3 days onsite. Key Responsibilities: Incident Management: * Troubleshoot and resolve escalated technical issues related to … IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. Skills & Qualifications: Essential Skills and Experience: * 2-3 years of proven experience in a 2nd Line or advanced 1st Line IT support role. Strong knowledge of: o Windows operating systems o Microsoft 365 administration (Exchange Online, Teams, SharePoint More ❯

Primary Purpose: Maintain and enhance hardware, software, and policing systems within a Windows environment. Key Responsibilities: Provide professional, customer-focused 2nd line support and manage escalated tickets. Implement system changes, upgrades, and migrations; conduct testing before live deployment. Deploy approved hardware/software and maintain accurate IT asset records. Support a portfolio of … and knowledge sharing. Collaborate with internal teams and external partners for swift resolution of issues. Assist in scheduling, testing, and executing software releases. Essential Skills/Experience: 1st/2nd line support experience in Windows environments. Strong problem-solving, organizational, and prioritization skills. Excellent customer service, communication, and documentation abilities. Ability to work under pressure More ❯

Role: 2nd Line Engineer (Fintech/Web3 Start-Up) Location: Bournemouth (Hybrid) Salary: £32,000 - £38,000 FinTech/Crypto Start-Up | Next-Gen Tech | Multiple Roles Available | Huge Growth Potential Were partnered with a cutting-edge FinTech and Crypto start-up based in Bournemouth , pushing boundaries in digital assets, blockchain, and next-gen financial technology. Theyre … scaling fast and hiring multiple 2nd Line Engineers to strengthen their growing technical operations team. Youll be working in a high-energy, collaborative environment , supporting mission-critical systems while gaining hands-on exposure to cloud, automation, and blockchain-based infrastructure . Expect to work with talented engineers and developers who are building products that are shaping the … driven tech stacks Paid training & certifications to boost your career Private healthcare, 25 days holiday + BH Regular socials, tech talks & team events Fast-track progression into 3rd Line, Projects, or Cloud Engineering If youre ready to be part of a FinTech revolution and grow your career with one of Bournemouths most exciting tech start-ups, click APPLY More ❯

2nd line support analyst – Windows, Office, networking, ITIL, G Suite, Linux – Wiltshire, hybrid JOB SUMMARY & SCOPE Responsible for providing technical support and assistance to end-users within our organization. You will respond to enquiries, diagnose, and troubleshoot technical issues, and provide timely solutions to ensure the smooth operation of our systems and technology … infrastructure. KEY ACCOUNTABILITIES • Respond to incoming support enquiries via phone, email, or ticketing system in a timely and courteous manner. • Analyse and troubleshoot technical issues reported by end-users, including hardware, software, and network problems. • Provide effective solutions to technical issues, guiding end-users through corrective steps or performing remote troubleshooting. • Escalate unresolved issues to appropriate IT colleagues … or vendors for further investigation and resolution. • Assist with the installation, configuration, and deployment of software applications and updates. • Document support tickets, resolutions, and procedures to build a knowledge base for future reference and training. • Provide basic training and assistance to end-users on software applications, systems, and IT best practices. • Monitor system performance and security to identify More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent … alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with … are seeking include: Windows Desktop and Server operating systems experience Microsoft 365 administration experience Office Desktop software experience Anti-Virus troubleshooting experience Desktop, Laptop & Printer troubleshooting experience Broadband line diagnosis operational understanding Networking and Wi-Fi Operational understanding Mac/Linux operational understanding Operational knowledge of Active Directory A problem solver It would be lovely if you have More ❯

My global client based in Filton (Bristol) have an urgent requirement for x3 IT Support Engineers to join on an initial 6 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. Please note that it is essential for you to have … for this role. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows 10 imaging, troubleshooting - PC, Laptop and Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯