4 of 4 2nd Line Support Jobs in the South West

2nd Line Support Engineer Plymouth, Devon c£32,500 per year Plus excellent company benefits (including 25 days holiday plus bank holidays, Private Pension, Life Insurance and industry recognised certifications and training opportunities) Skills and Experience: Ability to work under pressure and manage multiple projects … 2+ years' experience in a similar helpdesk or IT environment within a 2nd Line role essential Full driving licence is essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO's, Print Management, AD Sync) Excellent Office 365 knowledge (Email ...

2nd Line Support Engineer - Gloucester An exciting opportunity for an experienced 2nd Line Support Engineer to join one of my leading Gloucestershire based clients who are expanding their team based out of an office in Gloucester. In order … considered for this 2nd Line Support Engineer role most of the following skills and experiences are required: Windows Desktop including versions 10 and 11 Apple Mac Networking - LAN, WAN, firewalls Windows Server 2012 R2 Office 365 and Azure AD Wireless Networks ITIL Mobile computing CISCO ...

Engineer to join their End User Services (EUS) team in Salisbury. Reporting to the EUS Lead Group, you'll play a key second-line support role, responsible for resolving incidents, handling requests, and supporting project related tasks. You'll work closely with our Service Desk … Level 3 teams to ensure high-quality service delivery and seamless communication. Key Responsibilities Resolve second-line incidents within defined SLAs Complete user requests in a timely manner Maintain escalations at less than 2% per month Achieve CSAT scores of 4.5/5 or higher for incidents handled ...

Were delighted to be assisting our client with their need for a 2 nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist … mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure of Office 365 services, the role ...