The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Contact Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Contact Management over the 3 months to 24 March 2017 with a comparison to the same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Contact Management
England / South East
Rank 394 433 437
Rank change year-on-year +39 +4  
Permanent jobs citing Contact Management 2 23 19
As % of all permanent IT jobs advertised in the South East 0.013% 0.12% 0.093%
As % of the Processes & Methodologies category 0.016% 0.14% 0.11%
Number of salaries quoted 0 22 19
Median salary - £80,000 £150,000
Median salary % change year-on-year - -46.66%  
UK excluding London median salary £36,250 £80,000 £47,500
% change year-on-year -54.68% +68.42%  

Contact Management is in the process and methodology skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process and methodology skills.

Process & Methodology Skills
South East
Permanent job vacancies with a requirement for process and methodology skills 12849 16735 17507
As % of all permanent IT job vacancies advertised in the South East 86.02% 87.11% 85.75%
Number of salaries quoted 10537 14128 13955
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £67,500 £67,500 £69,500
UK excluding London median salary £45,000 £45,000 £43,000
% change year-on-year - +4.65%  

Contact Management
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East citing Contact Management as a proportion of all permanent or contract IT jobs with a match in the Processes & Methodologies category.

Job vacancy trend for Contact Management in the South East

Contact Management
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management in the South East.

Salary trend for Contact Management in the South East

Contact Management
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Contact Management within the South East region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Kent +24 2 - -
Contact Management
England

Contact Management
Top 7 Related IT Skills in the South East

For the 6 months to 24 March 2017, IT jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region with a requirement for Contact Management.

1 4 (80.00%) QA
2 3 (60.00%) Finance
3 2 (40.00%) Degree
3 2 (40.00%) Computer Science
4 1 (20.00%) JIRA
4 1 (20.00%) PHP
4 1 (20.00%) SQL

Contact Management
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Development Applications
1 1 (20.00%) JIRA
General
1 3 (60.00%) Finance
Job Titles
1 4 (80.00%) Applications Support
2 2 (40.00%) Technical Support
3 1 (20.00%) Consultant
3 1 (20.00%) Support Consultant
3 1 (20.00%) Technical Consultant
3 1 (20.00%) Technical Support Consultant
3 1 (20.00%) Trainee
Miscellaneous
1 2 (40.00%) Computer Science
Programming Languages
1 1 (20.00%) PHP
1 1 (20.00%) SQL
Qualifications
1 2 (40.00%) Degree
Quality Assurance & Compliance
1 4 (80.00%) QA