Period
to 23 January 2018

The following table provides summary statistics for permanent job vacancies advertised in England with a requirement for Contact Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Contact Management over the 6 months to 23 January 2018 with a comparison to the same period in the previous 2 years.

Contact Management
UK > England
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 1113 1111 1147
Rank change year-on-year -2 +36 +39
Permanent jobs citing Contact Management 34 35 113
As % of all permanent IT jobs advertised in England 0.021% 0.021% 0.058%
As % of the Processes & Methodologies category 0.023% 0.024% 0.065%
Number of salaries quoted 36 31 94
England median annual salary £110,000 £40,000 £70,000
Median salary % change year-on-year +175.00% -42.86% +21.74%
10th Percentile £41,250 £18,750 £31,500
90th Percentile £150,000 £49,500 £80,000
UK median annual salary £110,000 £45,500 £72,500
% change year-on-year +141.76% -37.24% +26.09%

Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in England with a requirement for process or methodology skills.

All Process and Methodology Skills
England
Permanent vacancies with a requirement for process or methodology skills 146,837 148,660 173,199
As % of all permanent IT jobs advertised in England 89.83% 89.54% 88.90%
Number of salaries quoted 119,257 123,815 145,072
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +5.56%
10th Percentile £29,000 £28,500 £28,000
90th Percentile £81,250 £80,000 £77,500
UK median annual salary £50,000 £48,533 £47,500
% change year-on-year +3.02% +2.17% +5.56%

Contact Management
Job Vacancy Trend in England

Job postings citing Contact Management as a percentage of all IT jobs advertised in England.

Job vacancy trend for Contact Management in England

Contact Management
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Contact Management in England.

Salary trend for Contact Management in England

Contact Management
Salary Histogram in England

The salary distribution of IT jobs citing Contact Management in England over the 6 months to 23 January 2018.

Salary histogram for Contact Management in England

Contact Management
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Contact Management within the England region over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +29 15 £59,000 +191.36% 1
London -31 12 £110,000 +175.00%
Midlands - 7 £42,500 - 1
West Midlands - 7 £42,500 - 1
Contact Management
UK

For the 6 months to 23 January 2018, IT jobs citing Contact Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region with a requirement for Contact Management.

1 29 (85.29%) Finance
2 23 (67.65%) SaaS
3 20 (58.82%) FMCG
3 20 (58.82%) Process Management
3 20 (58.82%) Manufacturing
3 20 (58.82%) Salesforce.com
3 20 (58.82%) Pharmaceutical
3 20 (58.82%) Customer-Centricity
4 11 (32.35%) SQL
5 9 (26.47%) Windows
5 9 (26.47%) CRM
6 8 (23.53%) XML
6 8 (23.53%) .NET
6 8 (23.53%) Visual Studio
6 8 (23.53%) QA
7 7 (20.59%) German Language
7 7 (20.59%) Customer Requirements
8 6 (17.65%) npm
8 6 (17.65%) Angular 2
8 6 (17.65%) gulp
8 6 (17.65%) HTML5
8 6 (17.65%) NoSQL
8 6 (17.65%) REST
8 6 (17.65%) WebSockets
8 6 (17.65%) Big Data
8 6 (17.65%) AngularJS
8 6 (17.65%) Task Parallel Library
8 6 (17.65%) Microservices
8 6 (17.65%) Web Development
8 6 (17.65%) JSON

Contact Management
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (17.65%) Umbraco
2 3 (8.82%) SharePoint
Business Applications
1 3 (8.82%) Dynamics AX
1 3 (8.82%) Dynamics CRM
Cloud Services
1 23 (67.65%) SaaS
2 6 (17.65%) npm
3 5 (14.71%) Microsoft Azure
4 3 (8.82%) IaaS
4 3 (8.82%) Office 365
4 3 (8.82%) PaaS
Communications & Networking
1 3 (8.82%) Skype
Database & Business Intelligence
1 6 (17.65%) Big Data
1 6 (17.65%) NoSQL
2 2 (5.88%) BusinessObjects
2 2 (5.88%) MySQL
2 2 (5.88%) SQL Server
Development Applications
1 8 (23.53%) Visual Studio
2 6 (17.65%) gulp
General
1 29 (85.29%) Finance
2 20 (58.82%) Manufacturing
2 20 (58.82%) Pharmaceutical
3 7 (20.59%) German Language
4 2 (5.88%) Legal
Job Titles
1 20 (58.82%) Account Executive
2 8 (23.53%) Developer
3 6 (17.65%) .NET Developer
3 6 (17.65%) .NET Web Developer
3 6 (17.65%) ASP.NET Developer
3 6 (17.65%) C# ASP.NET Developer
3 6 (17.65%) C# Developer
3 6 (17.65%) C# Web Developer
3 6 (17.65%) CRM Developer
3 6 (17.65%) Full Stack Developer
3 6 (17.65%) HTML Developer
3 6 (17.65%) Senior .NET Developer
3 6 (17.65%) Senior .NET Web Developer
3 6 (17.65%) Senior ASP.NET Developer
3 6 (17.65%) Senior C# .NET Developer
3 6 (17.65%) Senior C# Developer
3 6 (17.65%) Senior Developer
3 6 (17.65%) Senior Full Stack Developer
3 6 (17.65%) Senior Web Developer
3 6 (17.65%) Web Developer
Libraries, Frameworks & Software Standards
1 8 (23.53%) .NET
1 8 (23.53%) XML
2 6 (17.65%) Ajax
2 6 (17.65%) Angular 2
2 6 (17.65%) AngularJS
2 6 (17.65%) ASP.NET
2 6 (17.65%) HTML
2 6 (17.65%) HTML5
2 6 (17.65%) jQuery
2 6 (17.65%) JSON
2 6 (17.65%) REST
2 6 (17.65%) SOAP
2 6 (17.65%) Task Parallel Library
2 6 (17.65%) WCF
2 6 (17.65%) WebSockets
2 6 (17.65%) WF
2 6 (17.65%) WPF
3 2 (5.88%) Web Services
3 2 (5.88%) XSLT
Miscellaneous
1 20 (58.82%) FMCG
2 3 (8.82%) Private Cloud
2 3 (8.82%) Smartphone
3 2 (5.88%) Data Structures
Operating Systems
1 9 (26.47%) Windows
2 3 (8.82%) Windows 10
Processes & Methodologies
1 20 (58.82%) Customer-Centricity
1 20 (58.82%) Process Management
2 9 (26.47%) CRM
3 7 (20.59%) Customer Requirements
4 6 (17.65%) Microservices
4 6 (17.65%) Web Development
5 5 (14.71%) Service Delivery
6 3 (8.82%) Agile Software Development
7 2 (5.88%) Coaching
7 2 (5.88%) Continuous Improvement
7 2 (5.88%) Incident Management
7 2 (5.88%) ITIL
7 2 (5.88%) ITIL V3
7 2 (5.88%) Mentoring
7 2 (5.88%) SDLC
7 2 (5.88%) Service Management
7 2 (5.88%) Strategic Planning
7 2 (5.88%) Trend Analysis
Programming Languages
1 11 (32.35%) SQL
2 6 (17.65%) C#
2 6 (17.65%) JavaScript
Quality Assurance & Compliance
1 8 (23.53%) QA
2 2 (5.88%) SLA
System Software
1 5 (14.71%) Virtual Desktop
2 3 (8.82%) VMware ESXi
Systems Management
1 3 (8.82%) Forefront Identity Manager
1 3 (8.82%) SCCM
1 3 (8.82%) SCOM
Vendors
1 20 (58.82%) Salesforce.com
2 5 (14.71%) Oracle
3 3 (8.82%) Citrix
3 3 (8.82%) Palo Alto
4 2 (5.88%) Microsoft