Period
to 22 November 2017

The median annual salary for a Service Desk Technician was £22,500 in advertised job vacancies in the South East during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Technician
England > South East
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 540 569 626
Rank change year-on-year +29 +57 +28
Permanent jobs requiring a Service Desk Technician 15 29 18
As % of all permanent IT jobs advertised in the South East 0.049% 0.082% 0.043%
As % of the Job Titles category 0.050% 0.085% 0.044%
Number of salaries quoted 15 29 15
South East median annual salary £22,500 £22,500 £20,000
Median salary % change year-on-year - +12.50% -9.09%
10th Percentile £18,300 £18,500 £17,750
90th Percentile £27,600 £25,000 £24,500
England median annual salary £24,000 £22,500 £21,500
% change year-on-year +6.67% +4.65% -6.52%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South East
Permanent vacancies in the South East with a recognized job title 29733 34136 40912
% of permanent IT jobs with a recognized job title 96.62% 96.98% 96.87%
Number of salaries quoted 24803 28632 34129
South East median annual salary £45,000 £45,000 £44,000
Median salary % change year-on-year - +2.27% +3.53%
10th Percentile £26,250 £26,250 £25,500
90th Percentile £67,500 £67,500 £65,000
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Service Desk Technician
Job Vacancy Trend in the South East

Job postings that featured Service Desk Technician in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Service Desk Technician in the South East

Service Desk Technician
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Technician in the South East.

Salary trend for Service Desk Technician in the South East

Service Desk Technician
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Technician within the South East region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +10 5 £19,500 -29.09%
East Sussex - 4 £27,000 -
Kent - 4 £20,250 -
Thames Valley +21 1 £26,000 +4.00%
Buckinghamshire +8 1 £26,000 +4.00%
Hampshire +2 1 £21,000 +10.53%
Service Desk Technician
England

Service Desk Technician Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 22 November 2017, Service Desk Technician job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Service Desk Technician in the job title.

1 11 (73.33%) Windows
2 10 (66.67%) Active Directory
3 9 (60.00%) Microsoft
3 9 (60.00%) Windows 7
4 8 (53.33%) MS Exchange
4 8 (53.33%) Office 365
5 7 (46.67%) SLA
6 6 (40.00%) Microsoft Office
6 6 (40.00%) Windows 8
7 5 (33.33%) Windows Server 2012
7 5 (33.33%) Windows 10
7 5 (33.33%) Windows Server
7 5 (33.33%) ITIL
7 5 (33.33%) Windows Server 2008
8 4 (26.67%) Acrobat
8 4 (26.67%) Adobe
8 4 (26.67%) DBS Check
8 4 (26.67%) ITIL Foundation Certificate
9 2 (13.33%) Windows XP
9 2 (13.33%) Time Management
10 1 (6.67%) VMware Infrastructure
10 1 (6.67%) Hyper-V
10 1 (6.67%) Microsoft Azure
10 1 (6.67%) VMware
10 1 (6.67%) IP Telephony
10 1 (6.67%) SQL Server
10 1 (6.67%) DHCP
10 1 (6.67%) DNS
10 1 (6.67%) MCSE
10 1 (6.67%) SharePoint

Service Desk Technician Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (53.33%) MS Exchange
2 1 (6.67%) SharePoint
Applications
1 6 (40.00%) Microsoft Office
2 4 (26.67%) Acrobat
Cloud Services
1 8 (53.33%) Office 365
2 1 (6.67%) Azure Active Directory
2 1 (6.67%) Microsoft Azure
Communications & Networking
1 1 (6.67%) DHCP
1 1 (6.67%) DNS
1 1 (6.67%) IP Telephony
1 1 (6.67%) Unified Communications
Database & Business Intelligence
1 1 (6.67%) SQL Server
Operating Systems
1 11 (73.33%) Windows
2 9 (60.00%) Windows 7
3 6 (40.00%) Windows 8
4 5 (33.33%) Windows 10
4 5 (33.33%) Windows Server
4 5 (33.33%) Windows Server 2008
4 5 (33.33%) Windows Server 2012
5 2 (13.33%) Windows XP
Processes & Methodologies
1 5 (33.33%) ITIL
2 2 (13.33%) Time Management
3 1 (6.67%) ITIL V3
Qualifications
1 4 (26.67%) DBS Check
1 4 (26.67%) ITIL Foundation Certificate
2 1 (6.67%) MCSE
2 1 (6.67%) Microsoft Certification
Quality Assurance & Compliance
1 7 (46.67%) SLA
System Software
1 10 (66.67%) Active Directory
2 1 (6.67%) Hyper-V
2 1 (6.67%) VMware Infrastructure
Vendors
1 9 (60.00%) Microsoft
2 4 (26.67%) Adobe
3 1 (6.67%) Citrix
3 1 (6.67%) VMware