Customer Service Jobs in the South East

Customer Service
England > South East

The following table provides summary statistics for permanent job vacancies advertised in the South East with a requirement for Customer Service skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Service over the 6 months to 27 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
27 May 2024
Same period 2023 Same period 2022
Rank 20 30 40
Rank change year-on-year +10 +10 -3
Permanent jobs citing Customer Service 1,390 984 1,367
As % of all permanent jobs advertised in the South East 8.02% 6.95% 6.68%
As % of the Processes & Methodologies category 9.59% 7.35% 7.06%
Number of salaries quoted 1,051 645 727
10th Percentile £22,750 £23,500 £23,000
25th Percentile £24,500 £26,250 £25,750
Median annual salary (50th Percentile) £30,000 £33,500 £33,000
Median % change year-on-year -10.45% +1.52% -7.04%
75th Percentile £40,000 £53,750 £50,000
90th Percentile £57,500 £63,900 £62,500
England median annual salary £32,000 £35,000 £37,500
% change year-on-year -8.57% -6.67% +1.19%

All Process and Methodology Skills
South East

Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the South East with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 14,487 13,379 19,356
As % of all permanent jobs advertised in the South East 83.62% 94.48% 94.63%
Number of salaries quoted 10,016 7,817 11,889
10th Percentile £27,750 £30,500 £31,250
25th Percentile £36,750 £41,250 £41,250
Median annual salary (50th Percentile) £50,000 £55,000 £55,000
Median % change year-on-year -9.09% - +10.00%
75th Percentile £65,000 £72,500 £70,000
90th Percentile £77,500 £85,000 £82,500
England median annual salary £55,000 £62,500 £60,000
% change year-on-year -12.00% +4.17% +9.09%

Customer Service
Job Vacancy Trend in the South East

Job postings citing Customer Service as a proportion of all IT jobs advertised in the South East.

Job vacancy trend for Customer Service in the South East

Customer Service
Salary Trend in the South East

3-month moving average salary quoted in jobs citing Customer Service in the South East.

Salary trend for Customer Service in the South East

Customer Service
Salary Histogram in the South East

Salary distribution for jobs citing Customer Service in the South East over the 6 months to 27 May 2024.

Salary histogram for Customer Service in the South East

Customer Service
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the South East region over the 6 months to 27 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Thames Valley +15 448 £31,500 +5.00% 235
Hampshire +8 324 £29,000 -3.33% 113
Surrey +17 266 £25,000 -47.37% 84
Berkshire +7 196 £31,500 +12.50% 96
Kent -2 182 £30,000 -25.00% 67
Buckinghamshire +2 132 £32,500 +4.84% 67
Oxfordshire +25 120 £31,500 - 72
East Sussex +48 69 £30,000 -11.11% 27
West Sussex +14 67 £34,000 -38.18% 17
Middlesex -9 12 £35,000 -58.82% 7
Sussex -15 10 £35,000 +25.00% 1
Isle of Wight - 5 £25,000 - 1
Customer Service
England

Customer Service
Co-occurring Skills and Capabilities in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 115 (8.27%) SharePoint
2 77 (5.54%) Microsoft Exchange
3 35 (2.52%) nginx
4 34 (2.45%) Camunda
5 4 (0.29%) Confluence
6 2 (0.14%) CMS
6 2 (0.14%) Exchange Server 2013
6 2 (0.14%) WordPress
7 1 (0.072%) Apache
7 1 (0.072%) IIS
7 1 (0.072%) Site Server
Applications
1 232 (16.69%) Microsoft Office
2 64 (4.60%) Microsoft Excel
3 26 (1.87%) Microsoft PowerPoint
4 8 (0.58%) MS Visio
5 5 (0.36%) Spreadsheet
6 3 (0.22%) Chatbot
7 1 (0.072%) Adobe Creative Suite
7 1 (0.072%) Adobe Illustrator
7 1 (0.072%) Microsoft Project
Business Applications
1 19 (1.37%) Dynamics CRM
2 10 (0.72%) Salesforce CRM
3 9 (0.65%) SAP S/4HANA
4 8 (0.58%) NetSuite
5 7 (0.50%) Sage 200
6 4 (0.29%) SAP Hybris
6 4 (0.29%) SAP WM
7 3 (0.22%) Oracle ERP
7 3 (0.22%) Oracle Receivables
7 3 (0.22%) Unit4 Business World
8 2 (0.14%) SAP Oil and Gas
Cloud Services
1 363 (26.12%) Microsoft 365
2 187 (13.45%) Azure
3 61 (4.39%) Entra ID
4 41 (2.95%) IBM Cloud
5 40 (2.88%) AWS
6 38 (2.73%) Power Platform
7 34 (2.45%) OpenShift
8 28 (2.01%) OneDrive
9 23 (1.65%) Mimecast
10 18 (1.29%) Cloud Computing
10 18 (1.29%) SaaS
11 13 (0.94%) WhatsApp
12 12 (0.86%) Dynamics 365
12 12 (0.86%) IaaS
13 11 (0.79%) Azure DevOps
14 10 (0.72%) Power Automate
15 8 (0.58%) Amazon CloudWatch
16 6 (0.43%) Azure Sentinel
17 4 (0.29%) PaaS
17 4 (0.29%) SAP Commerce Cloud
Communications & Networking
1 140 (10.07%) Firewall
2 87 (6.26%) DNS
3 62 (4.46%) VPN
4 54 (3.88%) TCP/IP
5 53 (3.81%) DHCP
6 52 (3.74%) Wireless
7 51 (3.67%) LAN
7 51 (3.67%) VoIP
8 35 (2.52%) WAN
9 33 (2.37%) Intranet
10 26 (1.87%) VLAN
11 25 (1.80%) Wi-Fi
12 16 (1.15%) Unified Communications
13 13 (0.94%) Structured Cabling
14 12 (0.86%) Remote Desktop
15 11 (0.79%) Network Security
16 10 (0.72%) SAN
16 10 (0.72%) WLAN
17 9 (0.65%) 5G
18 8 (0.58%) Broadband
Database & Business Intelligence
1 35 (2.52%) Oracle Database
2 34 (2.45%) MongoDB
3 30 (2.16%) SQL Server
4 23 (1.65%) Power BI
5 15 (1.08%) MySQL
6 9 (0.65%) Amazon RDS
6 9 (0.65%) Relational Database
7 7 (0.50%) SQL Server Reporting Services
8 5 (0.36%) SQL Server Integration Services
9 3 (0.22%) Data Lake
9 3 (0.22%) DTS
9 3 (0.22%) NoSQL
9 3 (0.22%) SAP HANA
10 2 (0.14%) Data Mining
10 2 (0.14%) SQL Server Analysis Services
11 1 (0.072%) Azure SQL Database
11 1 (0.072%) DB2
11 1 (0.072%) Elasticsearch
11 1 (0.072%) Redis
Development Applications
1 32 (2.30%) JIRA
2 13 (0.94%) Jenkins
2 13 (0.94%) Robot Framework
3 8 (0.58%) Git
4 7 (0.50%) Maven
5 6 (0.43%) AdminStudio
5 6 (0.43%) InstallShield
5 6 (0.43%) MSI
6 3 (0.22%) PowerBuilder
7 2 (0.14%) Bitbucket
7 2 (0.14%) GitLab
7 2 (0.14%) Hudson
8 1 (0.072%) Subversion
General
1 716 (51.51%) Social Skills
2 167 (12.01%) Analytical Skills
3 161 (11.58%) Finance
4 129 (9.28%) Organisational Skills
5 119 (8.56%) Retail
6 104 (7.48%) Billing
7 89 (6.40%) Inclusion and Diversity
8 83 (5.97%) Telecoms
9 59 (4.24%) Legal
10 58 (4.17%) Marketing
11 56 (4.03%) Public Sector
12 53 (3.81%) Manufacturing
13 37 (2.66%) Presentation Skills
14 28 (2.01%) Back Office
15 26 (1.87%) Documentation Skills
16 24 (1.73%) Banking
17 20 (1.44%) Military
18 19 (1.37%) Aerospace
19 15 (1.08%) Games
19 15 (1.08%) Law
Job Titles
1 233 (16.76%) IT Support
2 186 (13.38%) Analyst
3 123 (8.85%) Support Engineer
4 104 (7.48%) IT Technician
5 97 (6.98%) Support Technician
6 85 (6.12%) Administrator
7 84 (6.04%) Support Analyst
8 82 (5.90%) IT Engineer
8 82 (5.90%) IT Support Technician
9 70 (5.04%) Senior
10 69 (4.96%) IT Analyst
11 63 (4.53%) Technical Support
12 61 (4.39%) Consultant
13 60 (4.32%) Lead
14 58 (4.17%) IT Support Engineer
15 51 (3.67%) 1st Line Support
16 48 (3.45%) Service Analyst
17 47 (3.38%) 2nd Line Support
17 47 (3.38%) IT Administrator
18 44 (3.17%) IT Manager
Libraries, Frameworks & Software Standards
1 42 (3.02%) React
2 34 (2.45%) KeystoneJS
2 34 (2.45%) Node.js
2 34 (2.45%) Swagger
3 26 (1.87%) HTML
4 23 (1.65%) XML
5 22 (1.58%) .NET
6 13 (0.94%) CSS
7 8 (0.58%) HTML5 Canvas
8 7 (0.50%) JSON
9 5 (0.36%) Kafka
10 4 (0.29%) YAML
11 3 (0.22%) ADO
11 3 (0.22%) Oracle Fusion
11 3 (0.22%) Web Services
12 2 (0.14%) RESTful
12 2 (0.14%) Software Packaging
13 1 (0.072%) CSS3
13 1 (0.072%) LAMP
13 1 (0.072%) Laravel
Miscellaneous
1 196 (14.10%) Self-Motivation
2 93 (6.69%) Video Conferencing
3 91 (6.55%) Digital Signage
4 89 (6.40%) Video\Live Streaming
5 60 (4.32%) Driving Licence
6 52 (3.74%) Management Information System
7 46 (3.31%) e-Learning
8 42 (3.02%) Hybrid Cloud
9 41 (2.95%) Blockchain
10 40 (2.88%) Onboarding
11 31 (2.23%) Data Centre
12 27 (1.94%) Product Ownership
13 26 (1.87%) CCTV
14 23 (1.65%) Smartphone
15 18 (1.29%) IoT
16 16 (1.15%) Social Media
17 13 (0.94%) Linux Command Line
18 10 (0.72%) Foreign Exchange (FX)
19 9 (0.65%) Credit Risk
19 9 (0.65%) Security Operations Centre
Operating Systems
1 341 (24.53%) Windows
2 157 (11.29%) Windows Server
3 132 (9.50%) Windows 10
4 43 (3.09%) Linux
5 40 (2.88%) Windows Server 2016
6 38 (2.73%) Windows Server 2019
7 31 (2.23%) Android
8 30 (2.16%) Apple iOS
9 28 (2.01%) Windows 7
9 28 (2.01%) Windows Server 2012
10 13 (0.94%) Windows NT
11 8 (0.58%) Mac OS X
12 7 (0.50%) Mac OS
13 6 (0.43%) Ubuntu
14 5 (0.36%) Red Hat Enterprise Linux
15 4 (0.29%) VMS
16 2 (0.14%) Windows 8
17 1 (0.072%) Windows Server 2003
Processes & Methodologies
1 455 (32.73%) Problem-Solving
2 191 (13.74%) ITIL
3 133 (9.57%) Logistics
4 129 (9.28%) Project Management
5 125 (8.99%) Service Delivery
6 111 (7.99%) Presales
7 104 (7.48%) Agile
8 100 (7.19%) Mentoring
9 96 (6.91%) Preventative Maintenance
10 90 (6.47%) Customer Experience
11 84 (6.04%) Service Management
12 83 (5.97%) Coaching
13 82 (5.90%) Continuous Improvement
14 81 (5.83%) Line Management
15 64 (4.60%) Change Management
15 64 (4.60%) CRM
16 63 (4.53%) Time Management
17 57 (4.10%) Artificial Intelligence
17 57 (4.10%) Process Improvement
18 54 (3.88%) ERP
Programming Languages
1 82 (5.90%) SQL
2 64 (4.60%) JavaScript
3 46 (3.31%) Java
4 36 (2.59%) PowerShell
5 34 (2.45%) Lua
6 29 (2.09%) C#
7 25 (1.80%) Python
8 19 (1.37%) Bash
9 7 (0.50%) PHP
10 6 (0.43%) VB
11 3 (0.22%) PL/SQL
11 3 (0.22%) VB.NET
12 2 (0.14%) C
12 2 (0.14%) T-SQL
13 1 (0.072%) C++
Qualifications
1 140 (10.07%) Security Cleared
2 137 (9.86%) Degree
3 91 (6.55%) DBS Check
4 86 (6.19%) DV Cleared
5 71 (5.11%) SC Cleared
6 46 (3.31%) Microsoft Certification
7 44 (3.17%) A+ Certification
8 33 (2.37%) MCP
9 32 (2.30%) Cisco Certification
10 29 (2.09%) NVQ Level 3
11 22 (1.58%) CCNA
11 22 (1.58%) Computer Science Degree
12 20 (1.44%) Network+ Certification
13 16 (1.15%) Azure Certification
14 14 (1.01%) AWS Certification
14 14 (1.01%) ITIL Foundation Certificate
15 11 (0.79%) ITIL Certification
16 9 (0.65%) BPSS Clearance
17 8 (0.58%) MCSE
18 7 (0.50%) PMI Certification
Quality Assurance & Compliance
1 224 (16.12%) SLA
2 66 (4.75%) GDPR
3 27 (1.94%) QA
4 12 (0.86%) ISO/IEC 27001
5 7 (0.50%) Cyber Essentials
5 7 (0.50%) PMO
5 7 (0.50%) Sarbanes-Oxley
6 6 (0.43%) Accessibility
7 5 (0.36%) Data Quality
8 4 (0.29%) COSHH
8 4 (0.29%) ISO 9001
9 3 (0.22%) ISO/IEC 20000
10 2 (0.14%) Cyber Essentials PLUS
10 2 (0.14%) GRC
10 2 (0.14%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 2 (0.14%) NCSC
System Software
1 241 (17.34%) Active Directory
2 77 (5.54%) Hyper-V
3 47 (3.38%) VMware Infrastructure
4 41 (2.95%) Docker
5 28 (2.01%) Firmware
6 13 (0.94%) Virtual Desktop
6 13 (0.94%) Virtual Servers
7 12 (0.86%) KVM
8 8 (0.58%) Virtual Machines
9 6 (0.43%) Microsoft App-V
10 4 (0.29%) Microsoft Virtual Server
11 2 (0.14%) GPFS
11 2 (0.14%) VMware Workstation
11 2 (0.14%) XenApp
12 1 (0.072%) VMware ESXi
Systems Management
1 70 (5.04%) SCCM
2 34 (2.45%) Microsoft Intune
3 33 (2.37%) WSUS
4 21 (1.51%) Kubernetes
5 13 (0.94%) Sysprep
6 10 (0.72%) Ansible
7 6 (0.43%) Autotask
7 6 (0.43%) Microsoft Data Protection Manager
7 6 (0.43%) SCDPM
7 6 (0.43%) SmoothWall
7 6 (0.43%) vCenter Server
8 5 (0.36%) FortiGate
9 4 (0.29%) Terraform
10 1 (0.072%) QRadar
Vendors
1 536 (38.56%) Microsoft
2 61 (4.39%) Cisco
3 60 (4.32%) VMware
4 46 (3.31%) Red Hat
5 42 (3.02%) IBM
6 41 (2.95%) Oracle
7 36 (2.59%) SAP
8 30 (2.16%) Apple
9 27 (1.94%) Sophos
10 25 (1.80%) Citrix
10 25 (1.80%) ServiceNow
10 25 (1.80%) WatchGuard
11 22 (1.58%) HP
12 19 (1.37%) Meraki
12 19 (1.37%) Salesforce
13 16 (1.15%) Aruba
13 16 (1.15%) Dell
13 16 (1.15%) Fortinet
14 15 (1.08%) Google
15 13 (0.94%) Barracuda Networks