Period
to 18 November 2017

The median annual salary for a 2nd Line Support Analyst was £28,500 in advertised job vacancies in South Wales during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
Wales > South Wales
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 103 130 141
Rank change year-on-year +27 +11 -13
Permanent jobs requiring a 2nd Line Support Analyst 3 10 7
As % of all permanent IT jobs advertised in South Wales 0.22% 0.46% 0.29%
As % of the Job Titles category 0.22% 0.47% 0.29%
Number of salaries quoted 3 10 7
South Wales median annual salary £28,500 £22,500 £20,000
Median salary % change year-on-year +26.67% +12.50% -20.00%
10th Percentile £26,750 £17,250 £18,750
90th Percentile £30,250 £31,000 £22,250
Wales median annual salary £28,500 £22,500 £20,000
% change year-on-year +26.67% +12.50% -16.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1369 2140 2400
% of permanent IT jobs with a recognized job title 98.21% 98.03% 98.08%
Number of salaries quoted 1219 1917 2060
South Wales median annual salary £40,000 £37,500 £36,000
Median salary % change year-on-year +6.67% +4.17% +2.86%
10th Percentile £22,750 £22,400 £22,500
90th Percentile £55,529 £55,250 £52,500
Wales median annual salary £40,000 £37,500 £35,000
% change year-on-year +6.67% +7.14% -

2nd Line Support Analyst
Job Vacancy Trend in South Wales

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for 2nd Line Support Analyst in South Wales

2nd Line Support Analyst
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in South Wales.

Salary trend for 2nd Line Support Analyst in South Wales

2nd Line Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South Wales region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +31 3 £28,500 +32.56%
2nd Line Support Analyst
Wales

2nd Line Support Analyst Skill Set
Top 13 Co-occurring IT Skills in South Wales

For the 6 months to 18 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South Wales region featuring 2nd Line Support Analyst in the job title.

1 3 (100.00%) Microsoft Office
1 3 (100.00%) Windows
1 3 (100.00%) SLA
1 3 (100.00%) Cisco
1 3 (100.00%) Microsoft
1 3 (100.00%) Active Directory
1 3 (100.00%) Dell
1 3 (100.00%) Firewall
1 3 (100.00%) VMware
1 3 (100.00%) VMware Infrastructure
1 3 (100.00%) Hyper-V
1 3 (100.00%) Office 365
1 3 (100.00%) Windows Server

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 3 (100.00%) Microsoft Office
Cloud Services
1 3 (100.00%) Office 365
Communications & Networking
1 3 (100.00%) Firewall
Operating Systems
1 3 (100.00%) Windows
1 3 (100.00%) Windows Server
Quality Assurance & Compliance
1 3 (100.00%) SLA
System Software
1 3 (100.00%) Active Directory
1 3 (100.00%) Hyper-V
1 3 (100.00%) VMware Infrastructure
Vendors
1 3 (100.00%) Cisco
1 3 (100.00%) Dell
1 3 (100.00%) Microsoft
1 3 (100.00%) VMware