2nd Line Support Analyst Job Trends in South Wales

Second Line Support Analyst
Wales > South Wales

The median Second Line Support Analyst salary in South Wales is £35,000 per year, according to job vacancies posted during the 6 months leading to 25 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Jun 2026
Same period 2025 Same period 2024
Rank 83 - -
Rank change year-on-year - - -
Permanent jobs requiring a 2nd Line Support Analyst 2 0 0
As % of all permanent jobs in South Wales 0.15% - -
As % of the Job Titles category 0.16% - -
Number of salaries quoted 2 0 0
Median annual salary (50th Percentile) £35,000 - -
Wales median annual salary £35,000 - -

All Permanent IT Job Roles
South Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in South Wales with a recognized job title 1,290 360 1,334
% of permanent jobs with a recognized job title 94.16% 88.67% 90.63%
Number of salaries quoted 857 235 1,056
10th Percentile £30,000 £25,087 £27,157
25th Percentile £37,500 £35,000 £35,000
Median annual salary (50th Percentile) £50,000 £52,000 £45,000
Median % change year-on-year -3.85% +15.56% -8.26%
75th Percentile £65,000 £66,140 £60,000
90th Percentile £76,388 £74,055 £70,000
Wales median annual salary £45,000 £50,124 £45,000
% change year-on-year -10.22% +11.39% -

2nd Line Support Analyst
Job Vacancy Trend in South Wales

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Analyst' in the job title relative to all permanent IT jobs advertised in South Wales.

2nd Line Support Analyst job vacancy trend in South Wales

2nd Line Support Analyst
Salary Trend in South Wales

Salary distribution trend for 2nd Line Support Analyst job vacancies in South Wales.

Salary distribution trend for 2nd Line Support Analyst job vacancies in South Wales

2nd Line Support Analyst
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the South Wales region over the 6 months to 25 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Caerphilly - 2 £35,000 - 1
2nd Line Support Analyst
Wales

2nd Line Support Analyst Skill Set
Top 24 Co-Occurring Skills & Capabilities in South Wales

For the 6 months to 25 June 2026, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the South Wales region featuring 2nd Line Support Analyst in the job title.

1 1 (50.00%) Active Directory
1 1 (50.00%) AWS
1 1 (50.00%) Azure
1 1 (50.00%) Client Onboarding
1 1 (50.00%) Customer Service
1 1 (50.00%) DHCP
1 1 (50.00%) DNS
1 1 (50.00%) Entra ID
1 1 (50.00%) Hyper-V
1 1 (50.00%) Infrastructure Engineering
1 1 (50.00%) ITIL
1 1 (50.00%) LAN
1 1 (50.00%) Microsoft
1 1 (50.00%) Microsoft 365
1 1 (50.00%) Microsoft Intune
1 1 (50.00%) PowerShell
1 1 (50.00%) Problem-Solving
1 1 (50.00%) Systems Management Server (SMS)
1 1 (50.00%) VMware
1 1 (50.00%) VMware Infrastructure
1 1 (50.00%) WAN
1 1 (50.00%) Wi-Fi
1 1 (50.00%) Windows
1 1 (50.00%) Windows Server

2nd Line Support Analyst Skill Set
Co-Occurring Skills & Capabilities in South Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 1 (50.00%) AWS
1 1 (50.00%) Azure
1 1 (50.00%) Entra ID
1 1 (50.00%) Microsoft 365
Communications & Networking
1 1 (50.00%) DHCP
1 1 (50.00%) DNS
1 1 (50.00%) LAN
1 1 (50.00%) WAN
1 1 (50.00%) Wi-Fi
General
1 1 (50.00%) Public Sector
1 1 (50.00%) Social Skills
Miscellaneous
1 1 (50.00%) Onboarding
Operating Systems
1 1 (50.00%) Windows
1 1 (50.00%) Windows Server
Processes & Methodologies
1 1 (50.00%) Client Onboarding
1 1 (50.00%) Customer Service
1 1 (50.00%) Infrastructure Engineering
1 1 (50.00%) ITIL
1 1 (50.00%) Problem-Solving
Programming Languages
1 1 (50.00%) PowerShell
System Software
1 1 (50.00%) Active Directory
1 1 (50.00%) Hyper-V
1 1 (50.00%) VMware Infrastructure
Systems Management
1 1 (50.00%) Microsoft Intune
1 1 (50.00%) Systems Management Server (SMS)
Vendors
1 1 (50.00%) Microsoft
1 1 (50.00%) VMware