Period
to 23 January 2018

The median annual salary for a Technical Support was £26,500 in advertised job vacancies in South Wales during the 6 months to 23 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support
Wales > South Wales
6 months to
23 Jan 2018
Same period 2017 Same period 2016
Rank 81 131 107
Rank change year-on-year +50 -24 +23
Permanent jobs requiring a Technical Support 26 5 40
As % of all permanent IT jobs advertised in South Wales 1.92% 0.26% 1.71%
As % of the Job Titles category 1.96% 0.26% 1.75%
Number of salaries quoted 22 5 39
South Wales median annual salary £26,500 £23,500 £27,500
Median salary % change year-on-year +12.77% -14.55% -2.65%
10th Percentile £18,750 £19,650 £18,000
90th Percentile £41,950 £28,300 £38,150
Wales median annual salary £26,500 £19,250 £23,500
% change year-on-year +37.66% -18.09% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
South Wales
Permanent vacancies in South Wales with a recognized job title 1,325 1,898 2,288
% of permanent IT jobs with a recognized job title 97.86% 98.34% 98.03%
Number of salaries quoted 1,168 1,699 1,992
South Wales median annual salary £38,500 £37,500 £36,000
Median salary % change year-on-year +2.67% +4.17% +2.86%
10th Percentile £22,925 £22,500 £21,251
90th Percentile £55,349 £55,250 £53,700
Wales median annual salary £39,500 £37,500 £35,000
% change year-on-year +5.33% +7.14% -

Technical Support
Job Vacancy Trend in South Wales

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in South Wales.

Job vacancy trend for Technical Support in South Wales

Technical Support
Salary Trend in South Wales

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support in South Wales.

Salary trend for Technical Support in South Wales

Technical Support
Salary Histogram in South Wales

The salary distribution of IT jobs citing Technical Support in South Wales over the 6 months to 23 January 2018.

Salary histogram for Technical Support in South Wales

Technical Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the South Wales region over the 6 months to 23 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cardiff +37 12 £20,000 -17.53% 2
Newport - 8 £32,500 -
Torfaen - 5 £28,500 - 1
Technical Support
Wales

Technical Support Skill Set
Top 30 Co-occurring IT Skills in South Wales

For the 6 months to 23 January 2018, Technical Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the South Wales region featuring Technical Support in the job title.

1 9 (34.62%) Windows
2 8 (30.77%) ITIL
2 8 (30.77%) Active Directory
2 8 (30.77%) Windows Server
3 7 (26.92%) Linux
3 7 (26.92%) Microsoft
4 6 (23.08%) SQL Server
5 5 (19.23%) Microsoft Excel
5 5 (19.23%) Service Management
5 5 (19.23%) Advertising
6 4 (15.38%) VMware
6 4 (15.38%) IBM
6 4 (15.38%) Windows Server 2003
6 4 (15.38%) SAN
6 4 (15.38%) OS/400
6 4 (15.38%) iSeries
6 4 (15.38%) Hyper-V
6 4 (15.38%) VMware Infrastructure
7 3 (11.54%) DevOps
7 3 (11.54%) Skype
7 3 (11.54%) Performance Tuning
7 3 (11.54%) Bash Shell
7 3 (11.54%) Skype for Business
7 3 (11.54%) Splunk
7 3 (11.54%) WebSphere
7 3 (11.54%) User Acceptance Testing
7 3 (11.54%) Retail
7 3 (11.54%) Multichannel Retail
7 3 (11.54%) DHCP
7 3 (11.54%) HTTP

Technical Support Skill Set
Co-occurring IT Skills in South Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (11.54%) IBM HTTP Server
1 3 (11.54%) Skype for Business
1 3 (11.54%) WebSphere
2 1 (3.85%) JBoss
2 1 (3.85%) WebLogic
Applications
1 5 (19.23%) Microsoft Excel
2 1 (3.85%) Microsoft Office
2 1 (3.85%) Microsoft PowerPoint
Business Applications
1 1 (3.85%) Infor M3
Cloud Services
1 1 (3.85%) Amazon AWS
1 1 (3.85%) Microsoft Azure
Communications & Networking
1 4 (15.38%) SAN
2 3 (11.54%) DHCP
2 3 (11.54%) DNS
2 3 (11.54%) HTTP
2 3 (11.54%) LAN
2 3 (11.54%) Skype
2 3 (11.54%) WAN
3 1 (3.85%) Firewall
3 1 (3.85%) Wi-Fi
Database & Business Intelligence
1 6 (23.08%) SQL Server
2 2 (7.69%) Relational Database
General
1 5 (19.23%) Advertising
2 3 (11.54%) Retail
3 2 (7.69%) Manufacturing
4 1 (3.85%) Finance
Libraries, Frameworks & Software Standards
1 3 (11.54%) WebSphere MQ
2 2 (7.69%) .NET
3 1 (3.85%) Middleware
Miscellaneous
1 4 (15.38%) iSeries
2 2 (7.69%) CCTV
3 1 (3.85%) AS400
3 1 (3.85%) LPAR
Operating Systems
1 9 (34.62%) Windows
2 8 (30.77%) Windows Server
3 7 (26.92%) Linux
4 4 (15.38%) OS/400
4 4 (15.38%) Windows Server 2003
5 3 (11.54%) Unix
6 2 (7.69%) Solaris
6 2 (7.69%) Windows Server 2012
7 1 (3.85%) Windows 8
7 1 (3.85%) Windows Server 2008
Processes & Methodologies
1 8 (30.77%) ITIL
2 5 (19.23%) Service Management
3 3 (11.54%) CRM
3 3 (11.54%) DevOps
3 3 (11.54%) E-Commerce
3 3 (11.54%) Multichannel Retail
3 3 (11.54%) Performance Tuning
3 3 (11.54%) Project Management
3 3 (11.54%) User Acceptance Testing
4 2 (7.69%) ERP
4 2 (7.69%) Logistics
5 1 (3.85%) Agile Software Development
5 1 (3.85%) Case Management
5 1 (3.85%) High Availability
5 1 (3.85%) Innovative Thinking
5 1 (3.85%) PRINCE2
5 1 (3.85%) Product Management
5 1 (3.85%) Service Delivery
5 1 (3.85%) Service Delivery Management
5 1 (3.85%) Stakeholder Management
Programming Languages
1 3 (11.54%) Bash Shell
1 3 (11.54%) Python
1 3 (11.54%) Shell Script
1 3 (11.54%) SQL
2 2 (7.69%) C#
Qualifications
1 3 (11.54%) ITIL Certification
2 2 (7.69%) VMware Certified Professional (VCP)
3 1 (3.85%) CCENT
3 1 (3.85%) CCNA
3 1 (3.85%) CCNP
3 1 (3.85%) Cisco Certification
3 1 (3.85%) MCSA
3 1 (3.85%) MCSE
3 1 (3.85%) Microsoft Certification
3 1 (3.85%) Network+ Certification
3 1 (3.85%) PRINCE2 Certification
3 1 (3.85%) VCP5
Quality Assurance & Compliance
1 3 (11.54%) SLA
System Software
1 8 (30.77%) Active Directory
2 4 (15.38%) Hyper-V
2 4 (15.38%) VMware Infrastructure
Vendors
1 7 (26.92%) Microsoft
2 4 (15.38%) IBM
2 4 (15.38%) VMware
3 3 (11.54%) Oracle
3 3 (11.54%) Splunk
4 2 (7.69%) Sage
4 2 (7.69%) Sybase
5 1 (3.85%) Cisco
5 1 (3.85%) Dell
5 1 (3.85%) Epicor
5 1 (3.85%) HP
5 1 (3.85%) Infor
5 1 (3.85%) Meraki