Technical Support Jobs in Wales

Technical Support
UK > Wales

The median Technical Support salary in Wales is £35,000 per year, according to job vacancies posted during the 6 months leading to 12 June 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
12 Jun 2024
Same period 2023 Same period 2022
Rank 97 131 137
Rank change year-on-year +34 +6 -33
Permanent jobs requiring a Technical Support 29 8 9
As % of all permanent jobs advertised in Wales 1.22% 0.47% 0.44%
As % of the Job Titles category 1.31% 0.55% 0.47%
Number of salaries quoted 21 5 1
10th Percentile £30,000 - -
25th Percentile £31,250 £32,500 -
Median annual salary (50th Percentile) £35,000 £45,000 £27,000
Median % change year-on-year -22.22% +66.67% +14.89%
75th Percentile - £47,500 -
90th Percentile - £49,000 -
UK median annual salary £35,000 £37,500 £32,500
% change year-on-year -6.67% +15.38% +0.99%

All Permanent IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 2,219 1,464 1,932
% of permanent jobs with a recognized job title 93.31% 85.76% 94.06%
Number of salaries quoted 1,533 808 1,144
10th Percentile £26,500 £26,391 £31,000
25th Percentile £33,000 £33,746 £37,500
Median annual salary (50th Percentile) £45,000 £45,000 £47,500
Median % change year-on-year - -5.26% +11.76%
75th Percentile £57,500 £61,250 £62,500
90th Percentile £69,350 £72,500 £75,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

Technical Support
Job Vacancy Trend in Wales

Job postings that featured Technical Support in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Technical Support in Wales

Technical Support
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Technical Support in Wales.

Salary trend for Technical Support in Wales

Technical Support
Salary Histogram in Wales

Salary distribution for jobs citing Technical Support in Wales over the 6 months to 12 June 2024.

Salary histogram for Technical Support in Wales

Technical Support
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support within the Wales region over the 6 months to 12 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South Wales +17 19 £35,000 -22.22% 5
West Wales +11 6 £32,500 -7.14%
North Wales - 4 £30,000 -
Technical Support
UK

Technical Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 12 June 2024, Technical Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring Technical Support in the job title.

1 10 (34.48%) Manufacturing
2 8 (27.59%) Aerospace
3 6 (20.69%) Problem-Solving
4 5 (17.24%) Windows
5 4 (13.79%) Active Directory
5 4 (13.79%) Games
5 4 (13.79%) Microsoft 365
5 4 (13.79%) Safety Engineering
5 4 (13.79%) GDPR
5 4 (13.79%) Customer Requirements
6 3 (10.34%) Windows Server
7 2 (6.90%) Disaster Recovery
7 2 (6.90%) Firewall
7 2 (6.90%) Finance
7 2 (6.90%) Citrix
7 2 (6.90%) CAD
7 2 (6.90%) SQL Server
7 2 (6.90%) ITIL
7 2 (6.90%) SharePoint
7 2 (6.90%) Microsoft Exchange
7 2 (6.90%) VMS
7 2 (6.90%) DHCP
7 2 (6.90%) DNS
7 2 (6.90%) Microsoft
7 2 (6.90%) Business Continuity
7 2 (6.90%) Advertising
7 2 (6.90%) Microsoft Intune
7 2 (6.90%) Infrastructure Management
7 2 (6.90%) Progress Chef
7 2 (6.90%) Software License Management

Technical Support Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.90%) Microsoft Exchange
1 2 (6.90%) SharePoint
Cloud Services
1 4 (13.79%) Microsoft 365
2 2 (6.90%) Azure
2 2 (6.90%) Entra ID
Communications & Networking
1 2 (6.90%) DHCP
1 2 (6.90%) DNS
1 2 (6.90%) Firewall
Database & Business Intelligence
1 2 (6.90%) SQL Server
General
1 10 (34.48%) Manufacturing
2 8 (27.59%) Aerospace
3 4 (13.79%) Games
4 2 (6.90%) Advertising
4 2 (6.90%) Analytical Skills
4 2 (6.90%) Finance
4 2 (6.90%) Retail
Miscellaneous
1 2 (6.90%) Greenfield Project
Operating Systems
1 5 (17.24%) Windows
2 3 (10.34%) Windows Server
3 2 (6.90%) Apple iOS
3 2 (6.90%) Mac OS
3 2 (6.90%) VMS
3 2 (6.90%) Windows 10
Processes & Methodologies
1 6 (20.69%) Problem-Solving
2 4 (13.79%) Customer Requirements
2 4 (13.79%) Safety Engineering
3 2 (6.90%) Business Continuity
3 2 (6.90%) CAD
3 2 (6.90%) Continuous Improvement
3 2 (6.90%) Customer Service
3 2 (6.90%) Disaster Recovery
3 2 (6.90%) Infrastructure Management
3 2 (6.90%) ITIL
3 2 (6.90%) Roadmaps
3 2 (6.90%) Scenario Testing
3 2 (6.90%) Software License Management
Quality Assurance & Compliance
1 4 (13.79%) GDPR
System Software
1 4 (13.79%) Active Directory
2 2 (6.90%) Virtual Desktop
2 2 (6.90%) Virtual Machines
Systems Management
1 2 (6.90%) Jamf Pro
1 2 (6.90%) Microsoft Intune
1 2 (6.90%) Progress Chef
Vendors
1 2 (6.90%) Citrix
1 2 (6.90%) Microsoft