Period
to 21 January 2019

The median annual salary for a 1st Line Support Analyst was £20,000 in advertised job vacancies in Southampton during the 6 months to 21 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
Hampshire > Southampton
6 months to
21 Jan 2019
Same period 2018 Same period 2017
Rank 90 123 100
Rank change year-on-year +33 -23 +7
Permanent jobs requiring a 1st Line Support Analyst 23 12 8
As % of all permanent IT jobs advertised in Southampton 1.77% 0.69% 0.64%
As % of the Job Titles category 1.84% 0.71% 0.67%
Number of salaries quoted 15 12 8
Southampton median annual salary £20,000 £19,000 £21,250
Median salary % change year-on-year +5.26% -10.59% +6.25%
Hampshire median annual salary £20,000 £19,000 £20,000
% change year-on-year +5.26% -5.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Southampton. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Southampton
Permanent vacancies in Southampton with a recognized job title 1,253 1,680 1,194
% of permanent IT jobs with a recognized job title 96.16% 96.33% 96.14%
Number of salaries quoted 1,051 1,522 1,058
Southampton median annual salary £42,500 £37,500 £42,500
Median salary % change year-on-year +13.33% -11.76% +6.25%
10th Percentile £26,750 £24,525 £24,350
90th Percentile £65,000 £57,500 £60,000
Hampshire median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - -5.88%

1st Line Support Analyst
Job Vacancy Trend in Southampton

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised in Southampton.

Job vacancy trend for 1st Line Support Analyst in Southampton

1st Line Support Analyst
Salary Trend in Southampton

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst in Southampton.

Salary trend for 1st Line Support Analyst in Southampton

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Southampton

For the 6 months to 21 January 2019, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Southampton region featuring 1st Line Support Analyst in the job title.

1 22 (95.65%) Windows
2 19 (82.61%) SQL
3 14 (60.87%) Windows 7
4 11 (47.83%) Problem-Solving
4 11 (47.83%) Management Information System
4 11 (47.83%) Microsoft Office
4 11 (47.83%) C#
4 11 (47.83%) Microsoft
5 7 (30.43%) Borland
6 6 (26.09%) B2B
7 4 (17.39%) Active Directory
7 4 (17.39%) LAN
7 4 (17.39%) WLAN
7 4 (17.39%) Advertising
7 4 (17.39%) Scrum
7 4 (17.39%) Aruba
7 4 (17.39%) Office 365
7 4 (17.39%) Test Planning
7 4 (17.39%) Test Scripting
7 4 (17.39%) Test Automation
7 4 (17.39%) Windows Server
8 3 (13.04%) Exploratory Testing
8 3 (13.04%) Performance Testing
8 3 (13.04%) Regression Testing
9 2 (8.70%) Retail
10 1 (4.35%) ISO/IEC 27001
10 1 (4.35%) TCP/IP
10 1 (4.35%) DNS
10 1 (4.35%) ITIL
10 1 (4.35%) SQL Server

1st Line Support Analyst Skill Set
Co-occurring IT Skills in Southampton by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 11 (47.83%) Microsoft Office
Cloud Services
1 4 (17.39%) Office 365
Communications & Networking
1 4 (17.39%) LAN
1 4 (17.39%) WLAN
2 1 (4.35%) DNS
2 1 (4.35%) TCP/IP
Database & Business Intelligence
1 1 (4.35%) SQL Server
General
1 4 (17.39%) Advertising
2 2 (8.70%) Retail
Miscellaneous
1 11 (47.83%) Management Information System
2 1 (4.35%) EPoS
Operating Systems
1 22 (95.65%) Windows
2 14 (60.87%) Windows 7
3 4 (17.39%) Windows Server
Processes & Methodologies
1 11 (47.83%) Problem-Solving
2 6 (26.09%) B2B
3 4 (17.39%) Scrum
3 4 (17.39%) Test Automation
3 4 (17.39%) Test Planning
3 4 (17.39%) Test Scripting
4 3 (13.04%) Exploratory Testing
4 3 (13.04%) Performance Testing
4 3 (13.04%) Regression Testing
5 1 (4.35%) ITIL
Programming Languages
1 19 (82.61%) SQL
2 11 (47.83%) C#
Quality Assurance & Compliance
1 1 (4.35%) ISO/IEC 27001
System Software
1 4 (17.39%) Active Directory
Vendors
1 11 (47.83%) Microsoft
2 7 (30.43%) Borland
3 4 (17.39%) Aruba