1st Line Support Jobs in Southend-on-Sea

First Line Support
Essex > Southend-on-Sea

The median First Line Support salary in Southend-on-Sea is £32,500 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

 6 months to
17 May 2025		 Same period 2024 Same period 2023
Rank 5 - -
Rank change year-on-year - - -
Permanent jobs requiring a 1st Line Support 8 0 0
As % of all permanent jobs advertised in Southend-on-Sea 29.63% - -
As % of the Job Titles category 30.77% - -
Number of salaries quoted 8 0 0
10th Percentile £30,125 - -
25th Percentile £31,250 - -
Median annual salary (50th Percentile) £32,500 - -
75th Percentile £33,750 - -
90th Percentile - - -
Essex median annual salary £32,500 £23,500 £25,000
% change year-on-year +38.30% -6.00% +21.95%

All Permanent IT Job Vacancies
Southend-on-Sea

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Southend-on-Sea. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Southend-on-Sea with a recognized job title 26 24 52
% of permanent jobs with a recognized job title 96.30% 85.71% 61.18%
Number of salaries quoted 9 14 33
10th Percentile £26,998 £25,750 £35,000
25th Percentile £31,250 £26,813 £40,250
Median annual salary (50th Percentile) £32,500 £30,363 £44,535
Median % change year-on-year +7.04% -31.82% -6.24%
75th Percentile £33,750 £37,591 £55,000
90th Percentile - £43,650 £85,000
Essex median annual salary £41,000 £45,000 £47,000
% change year-on-year -8.89% -4.26% -1.05%

1st Line Support
Job Vacancy Trend in Southend-on-Sea

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Southend-on-Sea.

Job vacancy trend for 1st Line Support in Southend-on-Sea

1st Line Support
Salary Trend in Southend-on-Sea

3-month moving average salary quoted in jobs citing 1st Line Support in Southend-on-Sea.

Salary trend for 1st Line Support in Southend-on-Sea

1st Line Support Skill Set
Top 21 Co-occurring Skills and Capabilities in Southend-on-Sea

For the 6 months to 17 May 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Southend-on-Sea region featuring 1st Line Support in the job title.

1 8 (100.00%) Mentoring
1 8 (100.00%) Coaching
1 8 (100.00%) Problem-Solving
1 8 (100.00%) Customer Service
2 7 (87.50%) Information Security
2 7 (87.50%) Social Skills
2 7 (87.50%) Customer Experience
2 7 (87.50%) ITIL
2 7 (87.50%) Continuous Improvement
2 7 (87.50%) Process Improvement
2 7 (87.50%) Performance Analysis
2 7 (87.50%) Data Protection
2 7 (87.50%) SLA
2 7 (87.50%) Service Delivery
2 7 (87.50%) Management Information System
3 1 (12.50%) Stakeholder Management
3 1 (12.50%) Azure
3 1 (12.50%) Business Intelligence
3 1 (12.50%) DBS Check
3 1 (12.50%) Power BI
3 1 (12.50%) Power Platform

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Southend-on-Sea by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 1 (12.50%) Azure
1 1 (12.50%) Power Platform
Database & Business Intelligence
1 1 (12.50%) Power BI
General
1 7 (87.50%) Social Skills
Miscellaneous
1 7 (87.50%) Management Information System
Processes & Methodologies
1 8 (100.00%) Coaching
1 8 (100.00%) Customer Service
1 8 (100.00%) Mentoring
1 8 (100.00%) Problem-Solving
2 7 (87.50%) Continuous Improvement
2 7 (87.50%) Customer Experience
2 7 (87.50%) Data Protection
2 7 (87.50%) Information Security
2 7 (87.50%) ITIL
2 7 (87.50%) Performance Analysis
2 7 (87.50%) Process Improvement
2 7 (87.50%) Service Delivery
3 1 (12.50%) Business Intelligence
3 1 (12.50%) Stakeholder Management
Qualifications
1 1 (12.50%) DBS Check
Quality Assurance & Compliance
1 7 (87.50%) SLA
2 1st Line Support jobs in Essex