1st Line Support Jobs in Staffordshire

First Line Support
West Midlands > Staffordshire

The median First Line Support salary in Staffordshire is £25,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 71 61 62
Rank change year-on-year -10 +1 -16
Permanent jobs requiring a 1st Line Support 14 7 9
As % of all permanent jobs advertised in Staffordshire 1.44% 1.28% 1.54%
As % of the Job Titles category 1.50% 1.37% 1.61%
Number of salaries quoted 14 7 8
10th Percentile - £21,150 £17,500
25th Percentile £22,750 £21,500 -
Median annual salary (50th Percentile) £25,000 £23,500 £19,000
Median % change year-on-year +6.38% +23.68% -2.56%
75th Percentile £25,750 £26,125 £20,250
90th Percentile £29,425 £28,000 £24,000
West Midlands median annual salary £25,000 £24,000 £22,000
% change year-on-year +4.17% +9.09% +11.39%

All Permanent IT Job Vacancies
Staffordshire

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Staffordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Staffordshire with a recognized job title 934 510 560
% of permanent jobs with a recognized job title 95.89% 92.90% 95.89%
Number of salaries quoted 692 386 396
10th Percentile £24,000 £23,000 £24,125
25th Percentile £28,500 £32,000 £31,250
Median annual salary (50th Percentile) £40,000 £45,000 £42,500
Median % change year-on-year -11.11% +5.88% +13.33%
75th Percentile £53,750 £56,166 £53,750
90th Percentile £61,500 £67,500 £65,000
West Midlands median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.82%

1st Line Support
Job Vacancy Trend in Staffordshire

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Staffordshire.

Job vacancy trend for 1st Line Support in Staffordshire

1st Line Support
Salary Trend in Staffordshire

3-month moving average salary quoted in jobs citing 1st Line Support in Staffordshire.

Salary trend for 1st Line Support in Staffordshire

1st Line Support
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Staffordshire region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Stoke-on-Trent -3 7 £23,500 +2.17%
Stafford -1 5 £25,000 -10.71%
Burton-upon-Trent - 1 £24,000 -
Tamworth - 1 £20,000 -
1st Line Support
West Midlands

1st Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in Staffordshire

For the 6 months to 25 April 2024, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Staffordshire region featuring 1st Line Support in the job title.

1 10 (71.43%) Social Skills
2 8 (57.14%) Problem-Solving
2 8 (57.14%) Windows
3 7 (50.00%) Customer Service
4 6 (42.86%) Microsoft
5 5 (35.71%) Windows 10
6 4 (28.57%) Windows 7
6 4 (28.57%) LAN
6 4 (28.57%) ITIL
6 4 (28.57%) Microsoft Office
7 3 (21.43%) SLA
7 3 (21.43%) Active Directory
7 3 (21.43%) Microsoft Certification
7 3 (21.43%) A+ Certification
7 3 (21.43%) Windows Server
7 3 (21.43%) Public Sector
8 2 (14.29%) Case Management
8 2 (14.29%) Collaborative Working
8 2 (14.29%) Mentoring
8 2 (14.29%) Broadband
8 2 (14.29%) WAN
8 2 (14.29%) DNS
8 2 (14.29%) MCSE
8 2 (14.29%) Service Management
8 2 (14.29%) Firewall
8 2 (14.29%) Management Information System
8 2 (14.29%) Mathematics
9 1 (7.14%) Retail
9 1 (7.14%) Law
9 1 (7.14%) Games

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) Microsoft Exchange
Applications
1 4 (28.57%) Microsoft Office
Business Applications
1 1 (7.14%) Sage X3
Cloud Services
1 1 (7.14%) Microsoft 365
Communications & Networking
1 4 (28.57%) LAN
2 2 (14.29%) Broadband
2 2 (14.29%) DNS
2 2 (14.29%) Firewall
2 2 (14.29%) WAN
Database & Business Intelligence
1 1 (7.14%) Crystal Reports
General
1 10 (71.43%) Social Skills
2 3 (21.43%) Public Sector
3 1 (7.14%) Games
3 1 (7.14%) Law
3 1 (7.14%) Retail
Miscellaneous
1 2 (14.29%) Management Information System
Operating Systems
1 8 (57.14%) Windows
2 5 (35.71%) Windows 10
3 4 (28.57%) Windows 7
4 3 (21.43%) Windows Server
Processes & Methodologies
1 8 (57.14%) Problem-Solving
2 7 (50.00%) Customer Service
3 4 (28.57%) ITIL
4 2 (14.29%) Case Management
4 2 (14.29%) Collaborative Working
4 2 (14.29%) Mathematics
4 2 (14.29%) Mentoring
4 2 (14.29%) Service Management
5 1 (7.14%) Quality Management
Programming Languages
1 1 (7.14%) C#
1 1 (7.14%) SQL
Qualifications
1 3 (21.43%) A+ Certification
1 3 (21.43%) Microsoft Certification
2 2 (14.29%) MCSE
3 1 (7.14%) MCP
Quality Assurance & Compliance
1 3 (21.43%) SLA
System Software
1 3 (21.43%) Active Directory
Vendors
1 6 (42.86%) Microsoft
2 1 (7.14%) Sage
2 1 (7.14%) SAP