The median annual salary for a 1st Line Support was £21,000 in advertised job vacancies in the West Midlands during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England / West Midlands
3 months to
27 Mar 2017
Same period 2016 Same period 2015
Rank 196 224 190
Rank change year-on-year +28 -34  
Permanent jobs requiring a 1st Line Support 19 22 26
As % of all permanent IT jobs advertised in the West Midlands 0.40% 0.36% 0.51%
As % of the Job Titles category 0.42% 0.37% 0.52%
Number of salaries quoted 18 19 26
Median salary £21,000 £21,000 £19,750
Median salary % change year-on-year - +6.32%  
90% offered a salary of more than £17,850 £20,000 £17,750
10% offered a salary of more than £23,650 £24,500 £22,250
UK excluding London median salary £21,000 £20,500 £20,000
% change year-on-year +2.43% +2.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4575 5932 4964
As % of all permanent IT job vacancies advertised in the West Midlands 96.89% 96.39% 96.65%
Number of salaries quoted 3785 4827 4246
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

1st Line Support
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 1st Line Support in the job title.

Job vacancy trend for 1st Line Support in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the West Midlands.

Salary trend for 1st Line Support in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +15 6 £23,000 -2.12%
Birmingham +11 4 £21,500 +2.38% 1
Coventry +19 3 £19,000 - 3
Worcestershire - 3 £21,000 - 1
Shropshire - 1 £19,000 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 27 March 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support in the job title.

1 19 (47.50%) Microsoft
2 16 (40.00%) Windows
3 14 (35.00%) MS Office
4 12 (30.00%) Active Directory
5 8 (20.00%) Windows 7
6 6 (15.00%) Law
6 6 (15.00%) SQL
6 6 (15.00%) MS Excel
7 5 (12.50%) MS Exchange
8 4 (10.00%) Legal
8 4 (10.00%) Service Management
8 4 (10.00%) ITIL
8 4 (10.00%) Analytical Skills
8 4 (10.00%) iPad
8 4 (10.00%) Degree
9 3 (7.50%) Windows Server
9 3 (7.50%) Office 365
9 3 (7.50%) LAN
9 3 (7.50%) Windows XP
9 3 (7.50%) SLA
10 2 (5.00%) Stakeholder Management
10 2 (5.00%) Incident Management
10 2 (5.00%) Mathematics
10 2 (5.00%) CRM
10 2 (5.00%) Salesforce.com
10 2 (5.00%) WAN
10 2 (5.00%) TCP/IP
10 2 (5.00%) C
10 2 (5.00%) Windows Server 2008
10 2 (5.00%) PayPal

1st Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (12.50%) MS Exchange
2 1 (2.50%) CMS
2 1 (2.50%) Exchange Server 2010
2 1 (2.50%) Sitecore CMS
2 1 (2.50%) Umbraco
2 1 (2.50%) WordPress
Applications
1 14 (35.00%) MS Office
2 6 (15.00%) MS Excel
3 1 (2.50%) MS Project
3 1 (2.50%) MS Visio
Business Applications
1 1 (2.50%) Dynamics NAV
Cloud Services
1 3 (7.50%) Office 365
2 1 (2.50%) Microsoft Azure
Communications & Networking
1 3 (7.50%) LAN
2 2 (5.00%) TCP/IP
2 2 (5.00%) WAN
3 1 (2.50%) Firewall
Database & Business Intelligence
1 1 (2.50%) DB2
1 1 (2.50%) MS Access
1 1 (2.50%) SQL Server
Development Applications
1 1 (2.50%) JIRA
General
1 6 (15.00%) Law
2 4 (10.00%) Legal
3 1 (2.50%) Advertising
3 1 (2.50%) French Language
Libraries, Frameworks & Software Standards
1 1 (2.50%) .NET
Miscellaneous
1 4 (10.00%) Analytical Skills
1 4 (10.00%) iPad
2 1 (2.50%) Blackberry
2 1 (2.50%) Computer Science
2 1 (2.50%) Management Information System
2 1 (2.50%) Mobile Computing
Operating Systems
1 16 (40.00%) Windows
2 8 (20.00%) Windows 7
3 3 (7.50%) Windows Server
3 3 (7.50%) Windows XP
4 2 (5.00%) Windows 10
4 2 (5.00%) Windows Server 2008
4 2 (5.00%) Windows Server 2012
5 1 (2.50%) Android
5 1 (2.50%) Apple iOS
5 1 (2.50%) Windows 8
5 1 (2.50%) Windows Mobile
5 1 (2.50%) Windows Server 2003
Processes & Methodologies
1 4 (10.00%) ITIL
1 4 (10.00%) Service Management
2 2 (5.00%) CRM
2 2 (5.00%) Incident Management
2 2 (5.00%) Mathematics
2 2 (5.00%) Stakeholder Management
3 1 (2.50%) Asset Management
3 1 (2.50%) Change Management
3 1 (2.50%) Content Management
3 1 (2.50%) Document Management
3 1 (2.50%) Logistics
3 1 (2.50%) Mobile Device Management
3 1 (2.50%) Problem Management
3 1 (2.50%) Service Delivery
Programming Languages
1 6 (15.00%) SQL
2 2 (5.00%) C
3 1 (2.50%) Java
Qualifications
1 4 (10.00%) Degree
2 1 (2.50%) HND
2 1 (2.50%) ITIL Certification
2 1 (2.50%) Microsoft Certification
2 1 (2.50%) SC Cleared
2 1 (2.50%) Security Cleared
Quality Assurance & Compliance
1 3 (7.50%) SLA
System Software
1 12 (30.00%) Active Directory
2 1 (2.50%) Hyper-V
2 1 (2.50%) VMware Infrastructure
Systems Management
1 2 (5.00%) SCCM
Vendors
1 19 (47.50%) Microsoft
2 2 (5.00%) PayPal
2 2 (5.00%) Salesforce.com
2 2 (5.00%) VMware
2 2 (5.00%) WorldPay
3 1 (2.50%) Adobe
3 1 (2.50%) Apple
3 1 (2.50%) Citrix
3 1 (2.50%) LexisNexis
3 1 (2.50%) Mitel
3 1 (2.50%) Oracle
3 1 (2.50%) PeopleSoft
3 1 (2.50%) Remedy
3 1 (2.50%) Sitecore
3 1 (2.50%) Spiceworks
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: 3 days ago
Malvern, Worcestershire
Senitor Associates
Salary: £18000 - £22000 per annum + perm
Posted: 6 days ago
Birmingham, West Midlands (County)
Senitor Associates
Salary: £16000 - £17500 per annum + Bonus + Global Company
Posted: 3 days ago