Period
to 22 November 2017

The median annual salary for a 1st Line Support was £18,375 in advertised job vacancies in the West Midlands during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support
England > West Midlands
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 251 267 250
Rank change year-on-year +16 -17 +41
Permanent jobs requiring a 1st Line Support 77 65 71
As % of all permanent IT jobs advertised in the West Midlands 0.76% 0.57% 0.66%
As % of the Job Titles category 0.79% 0.59% 0.68%
Number of salaries quoted 68 61 66
West Midlands median annual salary £18,375 £21,000 £20,000
Median salary % change year-on-year -12.50% +5.00% -
10th Percentile £16,500 £17,750 £16,750
90th Percentile £22,900 £25,000 £28,750
England median annual salary £21,000 £22,000 £21,500
% change year-on-year -4.55% +2.33% +2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9808 11047 10409
% of permanent IT jobs with a recognized job title 96.45% 96.19% 96.59%
Number of salaries quoted 8054 8754 8660
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

1st Line Support
Job Vacancy Trend in the West Midlands

Job postings that featured 1st Line Support in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 1st Line Support in the West Midlands

1st Line Support
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support in the West Midlands.

Salary trend for 1st Line Support in the West Midlands

1st Line Support
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 1st Line Support in the West Midlands over the 6 months to 22 November 2017.

Salary histogram for 1st Line Support in the West Midlands

1st Line Support
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the West Midlands region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +24 26 £18,250 -27.00% 1
Staffordshire +10 15 £19,000 -2.56%
Shropshire +4 14 £16,625 -7.64% 3
Birmingham -6 6 £20,750 -1.19% 1
Solihull -3 5 £21,000 +2.44%
Worcestershire -7 4 £20,500 -3.53%
Walsall +4 2 £18,000 +5.88%
Sutton Coldfield +8 1 £17,000 -15.00%
Warwickshire -5 1 £17,500 -7.89%
Halesowen - 1 - -
Wednesbury - 1 £20,000 -
Herefordshire - 1 £22,500 -
1st Line Support
England

1st Line Support Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 22 November 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 1st Line Support in the job title.

1 62 (80.52%) Microsoft
2 48 (62.34%) Windows
3 30 (38.96%) ITIL
4 26 (33.77%) Microsoft Office
4 26 (33.77%) Active Directory
4 26 (33.77%) Windows Server
5 19 (24.68%) MS Exchange
6 16 (20.78%) Citrix
7 15 (19.48%) VMware
7 15 (19.48%) Microsoft Certification
8 14 (18.18%) SQL
8 14 (18.18%) Capita
9 11 (14.29%) Management Information System
10 10 (12.99%) Degree
11 9 (11.69%) Windows 7
11 9 (11.69%) VMware Infrastructure
11 9 (11.69%) Windows Server 2003
11 9 (11.69%) Analytical Skills
11 9 (11.69%) Windows 8
12 7 (9.09%) Hyper-V
12 7 (9.09%) C#
12 7 (9.09%) TCP/IP
12 7 (9.09%) Windows Server 2012
12 7 (9.09%) Office 365
13 6 (7.79%) Exchange Server 2010
13 6 (7.79%) Firewall
13 6 (7.79%) Windows XP
13 6 (7.79%) Windows Server 2008
13 6 (7.79%) Data Protection
13 6 (7.79%) Microsoft PowerPoint

1st Line Support Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (24.68%) MS Exchange
2 6 (7.79%) Exchange Server 2010
3 3 (3.90%) Exchange Server 2003
4 2 (2.60%) Exchange Server 2013
5 1 (1.30%) SharePoint
5 1 (1.30%) WordPress
Applications
1 26 (33.77%) Microsoft Office
2 6 (7.79%) Microsoft PowerPoint
3 5 (6.49%) Microsoft Excel
Business Applications
1 1 (1.30%) Dynamics NAV
Cloud Services
1 7 (9.09%) Office 365
2 5 (6.49%) Microsoft Azure
3 3 (3.90%) Amazon AWS
Communications & Networking
1 7 (9.09%) TCP/IP
2 6 (7.79%) Firewall
3 5 (6.49%) LAN
3 5 (6.49%) WAN
4 4 (5.19%) Internet
5 1 (1.30%) Cisco IOS
5 1 (1.30%) DHCP
5 1 (1.30%) DNS
5 1 (1.30%) VoIP
5 1 (1.30%) VPN
5 1 (1.30%) Wireless
Database & Business Intelligence
1 4 (5.19%) SQL Server
2 3 (3.90%) MongoDB
2 3 (3.90%) Oracle Database
General
1 4 (5.19%) Manufacturing
2 2 (2.60%) Finance
2 2 (2.60%) Front Office
2 2 (2.60%) Legal
3 1 (1.30%) Games
Libraries, Frameworks & Software Standards
1 3 (3.90%) Web Services
2 1 (1.30%) CSS
2 1 (1.30%) HTML
Miscellaneous
1 11 (14.29%) Management Information System
2 9 (11.69%) Analytical Skills
3 5 (6.49%) Analytical Mindset
3 5 (6.49%) Enterprise Storage
4 2 (2.60%) Driving Licence
4 2 (2.60%) FMCG
4 2 (2.60%) iPad
4 2 (2.60%) Life Science
5 1 (1.30%) BBC
5 1 (1.30%) Data Centre
5 1 (1.30%) iPhone
5 1 (1.30%) Smartphone
5 1 (1.30%) Video Conferencing
Operating Systems
1 48 (62.34%) Windows
2 26 (33.77%) Windows Server
3 9 (11.69%) Windows 7
3 9 (11.69%) Windows 8
3 9 (11.69%) Windows Server 2003
4 7 (9.09%) Windows Server 2012
5 6 (7.79%) Windows Server 2008
5 6 (7.79%) Windows XP
6 3 (3.90%) Android
6 3 (3.90%) Windows 10
7 2 (2.60%) Mac OS
8 1 (1.30%) Apple iOS
8 1 (1.30%) Linux
8 1 (1.30%) Mac OS X
Processes & Methodologies
1 30 (38.96%) ITIL
2 6 (7.79%) Data Protection
3 5 (6.49%) Change Management
3 5 (6.49%) Problem Management
3 5 (6.49%) Process Improvement
4 4 (5.19%) Mathematics
5 3 (3.90%) Disaster Recovery
6 2 (2.60%) PRINCE2
7 1 (1.30%) Business Continuity
7 1 (1.30%) Business Intelligence
7 1 (1.30%) Coaching
7 1 (1.30%) Incident Management
7 1 (1.30%) Information Management
7 1 (1.30%) Information Security
7 1 (1.30%) ITIL V3
7 1 (1.30%) Line Management
7 1 (1.30%) Mentoring
7 1 (1.30%) Quality Management
7 1 (1.30%) Service Delivery
7 1 (1.30%) Service Management
Programming Languages
1 14 (18.18%) SQL
2 7 (9.09%) C#
3 4 (5.19%) C
4 3 (3.90%) Bash Shell
5 2 (2.60%) T-SQL
6 1 (1.30%) JavaScript
6 1 (1.30%) PHP
Qualifications
1 15 (19.48%) Microsoft Certification
2 10 (12.99%) Degree
3 2 (2.60%) A+ Certification
3 2 (2.60%) MCSE
4 1 (1.30%) MCP
4 1 (1.30%) Network+ Certification
4 1 (1.30%) Security Cleared
Quality Assurance & Compliance
1 4 (5.19%) SLA
2 1 (1.30%) ISO 9001
2 1 (1.30%) ISO/IEC 27001
System Software
1 26 (33.77%) Active Directory
2 9 (11.69%) VMware Infrastructure
3 7 (9.09%) Hyper-V
4 3 (3.90%) VMware Workstation
4 3 (3.90%) vSphere
5 1 (1.30%) Terminal Services
5 1 (1.30%) Xen
5 1 (1.30%) XenApp
Systems Management
1 1 (1.30%) Norton AntiVirus
1 1 (1.30%) vCenter Server
Vendors
1 62 (80.52%) Microsoft
2 16 (20.78%) Citrix
3 15 (19.48%) VMware
4 14 (18.18%) Capita
5 5 (6.49%) Dell
5 5 (6.49%) EqualLogic
5 5 (6.49%) NetApp
6 3 (3.90%) Oracle
6 3 (3.90%) Veeam
7 1 (1.30%) Adobe
7 1 (1.30%) Cisco
7 1 (1.30%) Progress
7 1 (1.30%) ServiceNow
7 1 (1.30%) SonicWALL
7 1 (1.30%) Symantec
7 1 (1.30%) WatchGuard