1st Line Support Job Trends in Stoke-on-Trent

First Line Support
Staffordshire > Stoke-on-Trent

The median First Line Support salary in Stoke-on-Trent is £27,250 per year, according to job vacancies posted during the 6 months leading to 2 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Apr 2026
Same period 2025 Same period 2024
Rank 28 - 39
Rank change year-on-year - - -6
Permanent jobs requiring a 1st Line Support 2 0 5
As % of all permanent jobs in Stoke-on-Trent 0.71% - 1.59%
As % of the Job Titles category 0.74% - 1.74%
Number of salaries quoted 2 0 5
10th Percentile £25,975 - -
25th Percentile £26,313 - £22,750
Median annual salary (50th Percentile) £27,250 - £25,500
Median % change year-on-year - - +10.87%
75th Percentile £27,813 - £25,750
90th Percentile £27,925 - £27,850
Staffordshire median annual salary £27,250 £27,500 £25,000
% change year-on-year -0.91% +10.00% +6.38%

All Permanent IT Job Roles
Stoke-on-Trent

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Stoke-on-Trent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Stoke-on-Trent with a recognized job title 270 80 287
% of permanent jobs with a recognized job title 95.74% 98.77% 91.11%
Number of salaries quoted 174 60 255
10th Percentile £26,000 £30,675 £23,500
25th Percentile £30,000 £32,500 £30,000
Median annual salary (50th Percentile) £35,000 £35,000 £40,000
Median % change year-on-year - -12.50% -5.88%
75th Percentile £55,000 £47,500 £52,500
90th Percentile £75,000 £57,625 £60,000
Staffordshire median annual salary £45,000 £42,500 £40,000
% change year-on-year +5.88% +6.25% -11.11%

1st Line Support
Job Vacancy Trend in Stoke-on-Trent

Historical trend showing the proportion of permanent IT job postings featuring '1st Line Support' in the job title relative to all permanent IT jobs advertised in Stoke-on-Trent.

1st Line Support job vacancy trend in Stoke-on-Trent

1st Line Support
Salary Trend in Stoke-on-Trent

Salary distribution trend for 1st Line Support job vacancies in Stoke-on-Trent.

Salary distribution trend for 1st Line Support job vacancies in Stoke-on-Trent

1st Line Support Skill Set
Top 19 Co-Occurring Skills & Capabilities in Stoke-on-Trent

For the 6 months to 2 April 2026, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Stoke-on-Trent region featuring 1st Line Support in the job title.

1 2 (100.00%) SC Cleared
1 2 (100.00%) Security Cleared
2 1 (50.00%) Active Directory
2 1 (50.00%) Change Management
2 1 (50.00%) Continuous Improvement
2 1 (50.00%) Customer Service
2 1 (50.00%) Dell
2 1 (50.00%) ITIL
2 1 (50.00%) McAfee
2 1 (50.00%) Microsoft 365
2 1 (50.00%) Problem-Solving
2 1 (50.00%) Service Management
2 1 (50.00%) SharePoint
2 1 (50.00%) Sophos
2 1 (50.00%) VMware
2 1 (50.00%) VMware Infrastructure
2 1 (50.00%) Windows
2 1 (50.00%) Windows 10
2 1 (50.00%) Windows Server

1st Line Support Skill Set
Co-Occurring Skills & Capabilities in Stoke-on-Trent by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 1 (50.00%) SharePoint
Cloud Services
1 1 (50.00%) Microsoft 365
General
1 1 (50.00%) Social Skills
Operating Systems
1 1 (50.00%) Windows
1 1 (50.00%) Windows 10
1 1 (50.00%) Windows Server
Processes & Methodologies
1 1 (50.00%) Change Management
1 1 (50.00%) Continuous Improvement
1 1 (50.00%) Customer Service
1 1 (50.00%) ITIL
1 1 (50.00%) Problem-Solving
1 1 (50.00%) Service Management
Qualifications
1 2 (100.00%) SC Cleared
1 2 (100.00%) Security Cleared
System Software
1 1 (50.00%) Active Directory
1 1 (50.00%) VMware Infrastructure
Vendors
1 1 (50.00%) Dell
1 1 (50.00%) McAfee
1 1 (50.00%) Sophos
1 1 (50.00%) VMware