2nd Line Support Jobs in Stoke-on-Trent

Second Line Support
Staffordshire > Stoke-on-Trent

The median Second Line Support salary in Stoke-on-Trent is £30,000 per year according to job vacancies posted during the 6 months to 14 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 41 20 26
Rank change year-on-year -21 +6 -7
Permanent jobs requiring a 2nd Line Support 6 20 5
As % of all permanent jobs advertised in Stoke-on-Trent 1.71% 9.35% 3.11%
As % of the Job Titles category 1.86% 10.87% 3.36%
Number of salaries quoted 6 19 5
10th Percentile £28,875 - -
25th Percentile - £23,000 £21,250
Median annual salary (50th Percentile) £30,000 £25,000 £24,000
Median % change year-on-year +20.00% +4.17% -10.28%
75th Percentile - £29,125 £28,500
90th Percentile £31,875 £33,750 £28,650
Staffordshire median annual salary £29,750 £25,000 £23,250
% change year-on-year +19.00% +7.53% +3.33%

All Permanent IT Job Vacancies
Stoke-on-Trent

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Stoke-on-Trent. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Stoke-on-Trent with a recognized job title 322 184 149
% of permanent jobs with a recognized job title 92.00% 85.98% 92.55%
Number of salaries quoted 289 152 109
10th Percentile £23,350 £22,100 £20,950
25th Percentile £30,000 £29,938 £26,500
Median annual salary (50th Percentile) £40,000 £40,000 £37,500
Median % change year-on-year - +6.67% -11.76%
75th Percentile £55,000 £57,500 £48,750
90th Percentile £62,500 £67,500 £59,000
Staffordshire median annual salary £40,000 £45,000 £42,500
% change year-on-year -11.11% +5.88% +6.25%

2nd Line Support
Job Vacancy Trend in Stoke-on-Trent

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Stoke-on-Trent.

Job vacancy trend for 2nd Line Support in Stoke-on-Trent

2nd Line Support
Salary Trend in Stoke-on-Trent

3-month moving average salary quoted in jobs citing 2nd Line Support in Stoke-on-Trent.

Salary trend for 2nd Line Support in Stoke-on-Trent

2nd Line Support Skill Set
Top 29 Co-occurring Skills and Capabilities in Stoke-on-Trent

For the 6 months to 14 May 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Stoke-on-Trent region featuring 2nd Line Support in the job title.

1 6 (100.00%) Windows
1 6 (100.00%) Law
1 6 (100.00%) Windows 10
1 6 (100.00%) Social Skills
2 5 (83.33%) Customer Service
2 5 (83.33%) Analytical Skills
2 5 (83.33%) Mac OS
2 5 (83.33%) CentOS
2 5 (83.33%) VMware
2 5 (83.33%) VMware Workstation
2 5 (83.33%) Service Management
2 5 (83.33%) Active Directory
2 5 (83.33%) Citrix
2 5 (83.33%) Remedy
2 5 (83.33%) Linux
2 5 (83.33%) Microsoft Exchange
2 5 (83.33%) Cisco
3 1 (16.67%) Microsoft
3 1 (16.67%) Time Management
3 1 (16.67%) Video Conferencing
3 1 (16.67%) Android
3 1 (16.67%) Microsoft Office
3 1 (16.67%) Stakeholder Management
3 1 (16.67%) Apple iOS
3 1 (16.67%) Skype for Business
3 1 (16.67%) Continuous Improvement
3 1 (16.67%) Self-Motivation
3 1 (16.67%) Inventory Management
3 1 (16.67%) Skype

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Stoke-on-Trent by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (83.33%) Microsoft Exchange
2 1 (16.67%) Skype for Business
Applications
1 1 (16.67%) Microsoft Office
Communications & Networking
1 1 (16.67%) Skype
General
1 6 (100.00%) Law
1 6 (100.00%) Social Skills
2 5 (83.33%) Analytical Skills
Miscellaneous
1 1 (16.67%) Self-Motivation
1 1 (16.67%) Video Conferencing
Operating Systems
1 6 (100.00%) Windows
1 6 (100.00%) Windows 10
2 5 (83.33%) CentOS
2 5 (83.33%) Linux
2 5 (83.33%) Mac OS
3 1 (16.67%) Android
3 1 (16.67%) Apple iOS
Processes & Methodologies
1 5 (83.33%) Customer Service
1 5 (83.33%) Service Management
2 1 (16.67%) Continuous Improvement
2 1 (16.67%) Inventory Management
2 1 (16.67%) Stakeholder Management
2 1 (16.67%) Time Management
System Software
1 5 (83.33%) Active Directory
1 5 (83.33%) VMware Workstation
Vendors
1 5 (83.33%) Cisco
1 5 (83.33%) Citrix
1 5 (83.33%) Remedy
1 5 (83.33%) VMware
2 1 (16.67%) Microsoft