2nd Line Support Job Trends in Staffordshire

Second Line Support
West Midlands > Staffordshire

The median Second Line Support salary in Staffordshire is £40,000 per year, according to job vacancies posted during the 6 months leading to 14 September 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 Sep 2025
Same period 2024 Same period 2023
Rank 69 71 50
Rank change year-on-year +2 -21 +33
Permanent jobs requiring a 2nd Line Support 1 12 8
As % of all permanent jobs advertised in Staffordshire 0.14% 1.37% 1.79%
As % of the Job Titles category 0.18% 1.40% 1.94%
Number of salaries quoted 1 6 7
10th Percentile - £30,000 £25,500
25th Percentile £37,500 £30,313 £25,750
Median annual salary (50th Percentile) £40,000 £32,500 £31,000
Median % change year-on-year +23.08% +4.84% +16.98%
75th Percentile £42,500 £33,750 £33,125
90th Percentile - - £33,950
West Midlands median annual salary £31,000 £30,000 £27,000
% change year-on-year +3.33% +11.11% -1.82%

All Permanent IT Job Vacancies
Staffordshire

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Staffordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Staffordshire with a recognized job title 568 856 412
% of permanent jobs with a recognized job title 80.34% 97.49% 92.38%
Number of salaries quoted 267 552 352
10th Percentile £26,375 £24,000 £25,500
25th Percentile £30,580 £30,000 £31,250
Median annual salary (50th Percentile) £41,000 £40,000 £43,250
Median % change year-on-year +2.50% -7.51% -3.89%
75th Percentile £55,000 £55,000 £53,750
90th Percentile £70,000 £65,000 £63,975
West Midlands median annual salary £50,000 £50,000 £50,000

2nd Line Support
Job Vacancy Trend in Staffordshire

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in Staffordshire.

Job vacancy trend for 2nd Line Support in Staffordshire

2nd Line Support
Salary Trend in Staffordshire

Salary distribution trend for 2nd Line Support job vacancies in Staffordshire.

Salary distribution trend for 2nd Line Support job vacancies in Staffordshire

2nd Line Support Skill Set
Top 21 Co-occurring Skills and Capabilities in Staffordshire

For the 6 months to 14 September 2025, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Staffordshire region featuring 2nd Line Support in the job title.

1 1 (100.00%) Windows
1 1 (100.00%) Linux
1 1 (100.00%) Broadband
1 1 (100.00%) LAN
1 1 (100.00%) PSTN
1 1 (100.00%) VoIP
1 1 (100.00%) WAN
1 1 (100.00%) Ethernet
1 1 (100.00%) DNS
1 1 (100.00%) Juniper
1 1 (100.00%) MPLS
1 1 (100.00%) Firewall
1 1 (100.00%) VMware
1 1 (100.00%) Fortinet
1 1 (100.00%) VMware Infrastructure
1 1 (100.00%) FortiGate
1 1 (100.00%) Network Monitoring
1 1 (100.00%) Driving Licence
1 1 (100.00%) Self-Motivation
1 1 (100.00%) Social Skills
1 1 (100.00%) Customer Service

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (100.00%) Broadband
1 1 (100.00%) DNS
1 1 (100.00%) Ethernet
1 1 (100.00%) Firewall
1 1 (100.00%) LAN
1 1 (100.00%) MPLS
1 1 (100.00%) PSTN
1 1 (100.00%) VoIP
1 1 (100.00%) WAN
General
1 1 (100.00%) Social Skills
Miscellaneous
1 1 (100.00%) Driving Licence
1 1 (100.00%) Self-Motivation
Operating Systems
1 1 (100.00%) Linux
1 1 (100.00%) Windows
Processes & Methodologies
1 1 (100.00%) Customer Service
1 1 (100.00%) Network Monitoring
System Software
1 1 (100.00%) VMware Infrastructure
Systems Management
1 1 (100.00%) FortiGate
Vendors
1 1 (100.00%) Fortinet
1 1 (100.00%) Juniper
1 1 (100.00%) VMware