Period
to 20 July 2018

The median annual salary for a 2nd Line Support was £22,000 in advertised job vacancies in Staffordshire during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
West Midlands > Staffordshire
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 80 86 94
Rank change year-on-year +6 +8 -3
Permanent jobs requiring a 2nd Line Support 8 9 17
As % of all permanent IT jobs advertised in Staffordshire 0.89% 0.91% 1.29%
As % of the Job Titles category 0.91% 0.93% 1.32%
Number of salaries quoted 7 9 16
Staffordshire median annual salary £22,000 £22,250 £23,750
Median salary % change year-on-year -1.12% -6.32% +5.56%
10th Percentile £20,600 £18,900 £19,625
90th Percentile £30,500 £27,625 £26,500
West Midlands median annual salary £25,500 £23,000 £24,000
% change year-on-year +10.87% -4.17% +6.67%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Staffordshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Staffordshire
Permanent vacancies in Staffordshire with a recognized job title 879 963 1,284
% of permanent IT jobs with a recognized job title 97.45% 97.17% 97.42%
Number of salaries quoted 729 785 1,154
Staffordshire median annual salary £38,000 £37,500 £37,500
Median salary % change year-on-year +1.33% - -
10th Percentile £22,500 £21,250 £22,500
90th Percentile £56,050 £56,250 £52,500
West Midlands median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

2nd Line Support
Job Vacancy Trend in Staffordshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Staffordshire.

Job vacancy trend for 2nd Line Support in Staffordshire

2nd Line Support
Salary Trend in Staffordshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Staffordshire.

Salary trend for 2nd Line Support in Staffordshire

2nd Line Support
Salary Histogram in Staffordshire

The salary distribution of IT jobs citing 2nd Line Support in Staffordshire over the 6 months to 20 July 2018.

Salary histogram for 2nd Line Support in Staffordshire

2nd Line Support
Job Locations in Staffordshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Staffordshire region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tamworth +5 5 £22,000 +15.79%
Stoke-on-Trent +3 1 £20,000 -25.23%
Burton-upon-Trent -9 1 £25,000 +25.00%
Stafford - 1 £35,000 -
2nd Line Support
West Midlands

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Staffordshire

For the 6 months to 20 July 2018, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Staffordshire region featuring 2nd Line Support in the job title.

1 7 (87.50%) Windows
2 5 (62.50%) Microsoft Office
2 5 (62.50%) Windows 7
3 4 (50.00%) Windows Vista
3 4 (50.00%) Ticket Management
3 4 (50.00%) Windows Server 2003
3 4 (50.00%) SQL Server 2000
3 4 (50.00%) Microsoft PowerPoint
3 4 (50.00%) Time Management
3 4 (50.00%) SLA
3 4 (50.00%) Microsoft
3 4 (50.00%) SQL
3 4 (50.00%) SQL Server
3 4 (50.00%) Microsoft Excel
3 4 (50.00%) Windows XP
3 4 (50.00%) MS Visio
4 2 (25.00%) TCP/IP
4 2 (25.00%) Analytical Skills
4 2 (25.00%) Office 365
4 2 (25.00%) Windows Server
5 1 (12.50%) Analytical Thinking
5 1 (12.50%) Self-Motivation
5 1 (12.50%) Problem-Solving
5 1 (12.50%) Critical Thinking
5 1 (12.50%) Twitter
5 1 (12.50%) Windows Server 2012
5 1 (12.50%) EqualLogic
5 1 (12.50%) Ivanti
5 1 (12.50%) Windows 10
5 1 (12.50%) Cisco

2nd Line Support Skill Set
Co-occurring IT Skills in Staffordshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (62.50%) Microsoft Office
2 4 (50.00%) Microsoft Excel
2 4 (50.00%) Microsoft PowerPoint
2 4 (50.00%) MS Visio
Business Applications
1 1 (12.50%) Dynamics NAV
Cloud Services
1 2 (25.00%) Office 365
Communications & Networking
1 2 (25.00%) TCP/IP
2 1 (12.50%) LAN
2 1 (12.50%) SAN
Database & Business Intelligence
1 4 (50.00%) SQL Server
1 4 (50.00%) SQL Server 2000
General
1 1 (12.50%) Manufacturing
1 1 (12.50%) Retail
Miscellaneous
1 2 (25.00%) Analytical Skills
2 1 (12.50%) Self-Motivation
2 1 (12.50%) Tandem
Operating Systems
1 7 (87.50%) Windows
2 5 (62.50%) Windows 7
3 4 (50.00%) Windows Server 2003
3 4 (50.00%) Windows Vista
3 4 (50.00%) Windows XP
4 2 (25.00%) Windows Server
5 1 (12.50%) Linux
5 1 (12.50%) Windows 10
5 1 (12.50%) Windows Server 2008
5 1 (12.50%) Windows Server 2012
Processes & Methodologies
1 4 (50.00%) Ticket Management
1 4 (50.00%) Time Management
2 1 (12.50%) Analytical Thinking
2 1 (12.50%) Critical Thinking
2 1 (12.50%) Problem-Solving
2 1 (12.50%) Supplier Management
Programming Languages
1 4 (50.00%) SQL
2 1 (12.50%) PowerShell
Quality Assurance & Compliance
1 4 (50.00%) SLA
System Software
1 1 (12.50%) Active Directory
1 1 (12.50%) VMware Infrastructure
Vendors
1 4 (50.00%) Microsoft
2 1 (12.50%) Cisco
2 1 (12.50%) EqualLogic
2 1 (12.50%) Genesys
2 1 (12.50%) Google
2 1 (12.50%) Ivanti
2 1 (12.50%) Kaspersky
2 1 (12.50%) Twitter
2 1 (12.50%) VMware