The median annual salary for a 2nd Line Support Analyst was £27,500 in advertised job vacancies in Surrey during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
South East / Surrey
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 123 176 200
Rank change year-on-year +53 +24  
Permanent jobs requiring a 2nd Line Support Analyst 42 41 13
As % of all permanent IT jobs advertised in Surrey 1.49% 0.97% 0.29%
As % of the Job Titles category 1.55% 0.99% 0.29%
Number of salaries quoted 40 30 13
Median salary £27,500 £28,250 £25,500
Median salary % change year-on-year -2.65% +10.78%  
90% offered a salary of more than £22,500 £23,500 £23,600
10% offered a salary of more than £35,000 £30,100 £38,000
UK excluding London median salary £25,000 £26,500 £24,500
% change year-on-year -5.66% +8.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Surrey. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Surrey
Permanent job vacancies with a job title containing a recognized job role 2717 4121 4411
As % of all permanent IT job vacancies advertised in Surrey 96.31% 97.63% 97.48%
Number of salaries quoted 2198 3534 3650
Median salary £45,000 £45,000 £42,500
Median salary % change year-on-year - +5.88%  
90% offered a salary of more than £24,000 £25,000 £25,000
10% offered a salary of more than £65,000 £65,000 £62,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in Surrey

The job posting trend of jobs advertised in Surrey that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in Surrey

2nd Line Support Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Surrey.

Salary trend for 2nd Line Support Analyst in Surrey

2nd Line Support Analyst
Salary Histogram in Surrey

The salary distribution of IT jobs citing 2nd Line Support Analyst in Surrey over the 3 months to 28 March 2017.

Salary histogram for 2nd Line Support Analyst in Surrey

2nd Line Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Surrey region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Weybridge +18 13 £28,500 -5.00%
Redhill 0 7 £26,500 -10.16%
Reigate - 5 £35,000 -
Woking +10 4 £30,000 +22.44%
Guildford - 4 £22,500 -
Leatherhead 0 1 - -
2nd Line Support Analyst
South East

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 28 March 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Surrey region featuring 2nd Line Support Analyst in the job title.

1 71 (85.54%) Windows
2 66 (79.52%) Active Directory
3 51 (61.45%) Microsoft
4 48 (57.83%) MS Exchange
5 44 (53.01%) MS Office
6 43 (51.81%) VMware
7 36 (43.37%) Cisco
8 26 (31.33%) MS Excel
9 23 (27.71%) ITIL
9 23 (27.71%) Windows 7
10 18 (21.69%) Windows Server 2008
11 17 (20.48%) Windows Server
12 16 (19.28%) Windows Server 2012
13 15 (18.07%) Citrix
14 13 (15.66%) Finance
15 12 (14.46%) Office 365
16 11 (13.25%) Analytical Skills
17 10 (12.05%) Exchange Server 2007
17 10 (12.05%) SCCM
17 10 (12.05%) VMware Infrastructure
17 10 (12.05%) Firewall
17 10 (12.05%) LAN
17 10 (12.05%) VPN
18 9 (10.84%) WAN
18 9 (10.84%) MCSE
18 9 (10.84%) C
18 9 (10.84%) SQL
18 9 (10.84%) Microsoft Certification
18 9 (10.84%) Microsoft Azure
18 9 (10.84%) Virtual Desktop

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (57.83%) MS Exchange
2 10 (12.05%) Exchange Server 2007
3 6 (7.23%) IIS
4 4 (4.82%) DataSynapse
5 3 (3.61%) IBM Notes
6 2 (2.41%) Blackberry Enterprise Server
6 2 (2.41%) Skype for Business
Applications
1 44 (53.01%) MS Office
2 26 (31.33%) MS Excel
Business Applications
1 5 (6.02%) SAP Oil and Gas
2 1 (1.20%) Maximo
Cloud Services
1 12 (14.46%) Office 365
2 9 (10.84%) Microsoft Azure
3 8 (9.64%) Amazon AWS
4 1 (1.20%) SaaS
Communications & Networking
1 10 (12.05%) Firewall
1 10 (12.05%) LAN
1 10 (12.05%) VPN
2 9 (10.84%) WAN
3 8 (9.64%) DNS
4 5 (6.02%) HTTP
4 5 (6.02%) HTTPS
4 5 (6.02%) IPsec
4 5 (6.02%) LDAP
4 5 (6.02%) SNMP
4 5 (6.02%) SSH
4 5 (6.02%) TCP/IP
4 5 (6.02%) tcpdump
4 5 (6.02%) VLAN
4 5 (6.02%) Wireshark
5 3 (3.61%) DHCP
5 3 (3.61%) VoIP
6 2 (2.41%) NetScaler
6 2 (2.41%) Skype
7 1 (1.20%) Wi-Fi
Database & Business Intelligence
1 8 (9.64%) SQL Server
2 6 (7.23%) SQL Server 2016
General
1 13 (15.66%) Finance
2 6 (7.23%) Manufacturing
2 6 (7.23%) Telecoms
3 5 (6.02%) Electronics
3 5 (6.02%) Marketing
4 3 (3.61%) Law
5 2 (2.41%) Back Office
Miscellaneous
1 11 (13.25%) Analytical Skills
2 7 (8.43%) Blackberry
3 5 (6.02%) PKI
3 5 (6.02%) Replication
4 4 (4.82%) Virtual Team
5 2 (2.41%) Management Information System
6 1 (1.20%) Handset
6 1 (1.20%) Smartphone
Operating Systems
1 71 (85.54%) Windows
2 23 (27.71%) Windows 7
3 18 (21.69%) Windows Server 2008
4 17 (20.48%) Windows Server
5 16 (19.28%) Windows Server 2012
6 8 (9.64%) Windows 8
7 6 (7.23%) Windows 10
8 5 (6.02%) Linux
9 3 (3.61%) Android
9 3 (3.61%) Apple iOS
9 3 (3.61%) Windows XP
10 2 (2.41%) Mac OS X
Processes & Methodologies
1 23 (27.71%) ITIL
2 8 (9.64%) Workflow
2 8 (9.64%) Workflow Management
3 6 (7.23%) Problem Management
4 5 (6.02%) Business Intelligence
4 5 (6.02%) Digital Marketing
4 5 (6.02%) Network Architecture
4 5 (6.02%) Programme Management
4 5 (6.02%) Security Management
4 5 (6.02%) Service Management
5 4 (4.82%) Capital Modelling
6 3 (3.61%) Document Management
6 3 (3.61%) Email Filtering
6 3 (3.61%) Kalman Filter
6 3 (3.61%) Web Filtering
7 2 (2.41%) ITIL V3
7 2 (2.41%) ITSM
8 1 (1.20%) Data Analysis
8 1 (1.20%) ERP
8 1 (1.20%) High Availability
Programming Languages
1 9 (10.84%) C
1 9 (10.84%) SQL
2 6 (7.23%) C++
2 6 (7.23%) PowerShell
3 4 (4.82%) VBA
Qualifications
1 9 (10.84%) MCSE
1 9 (10.84%) Microsoft Certification
2 7 (8.43%) CCNA
2 7 (8.43%) Cisco Certification
3 6 (7.23%) Degree
3 6 (7.23%) MCP
4 2 (2.41%) ITIL Certification
Quality Assurance & Compliance
1 7 (8.43%) SLA
2 2 (2.41%) QA
System Software
1 66 (79.52%) Active Directory
2 10 (12.05%) VMware Infrastructure
3 9 (10.84%) Virtual Desktop
4 5 (6.02%) VMware ESXi
4 5 (6.02%) vSphere
4 5 (6.02%) XenApp
5 3 (3.61%) Hyper-V
6 2 (2.41%) BlackBerry Internet Service
6 2 (2.41%) XenDesktop
Systems Management
1 10 (12.05%) SCCM
2 5 (6.02%) Nagios
3 2 (2.41%) XenMobile
4 1 (1.20%) DameWare
Vendors
1 51 (61.45%) Microsoft
2 43 (51.81%) VMware
3 36 (43.37%) Cisco
4 15 (18.07%) Citrix
5 6 (7.23%) Juniper
6 5 (6.02%) Avaya
6 5 (6.02%) NETGEAR
6 5 (6.02%) SAP
7 4 (4.82%) TOWER Software
8 3 (3.61%) iManage
8 3 (3.61%) Lotus
9 2 (2.41%) Apple
9 2 (2.41%) Bomgar
10 1 (1.20%) CA
10 1 (1.20%) Extreme Networks
10 1 (1.20%) Intel
10 1 (1.20%) Palo Alto
10 1 (1.20%) ServiceNow