The median annual salary for a 2nd Line Support Analyst was £28,500 in advertised job vacancies in Surrey during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
South East / Surrey
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 137 171 211
Rank change year-on-year +34 +40  
Permanent jobs requiring a 2nd Line Support Analyst 25 20 11
As % of all permanent IT jobs advertised in Surrey 0.92% 0.54% 0.24%
As % of the Job Titles category 0.95% 0.56% 0.24%
Number of salaries quoted 19 14 11
Median salary £28,500 £27,500 £25,000
Median salary % change year-on-year +3.63% +10.00%  
90% offered a salary of more than £25,400 £18,750 £24,500
10% offered a salary of more than £30,100 £29,500 £33,750
UK excluding London median salary £25,500 £25,000 £24,250
% change year-on-year +2.00% +3.09%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Surrey. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Surrey
Permanent job vacancies with a job title containing a recognized job role 2623 3577 4495
As % of all permanent IT job vacancies advertised in Surrey 96.75% 97.10% 98.23%
Number of salaries quoted 2155 3075 3785
Median salary £45,500 £45,000 £45,000
Median salary % change year-on-year +1.11% -  
90% offered a salary of more than £25,500 £27,500 £25,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Analyst
Job Vacancy Trend in Surrey

The job posting trend of jobs advertised in Surrey that featured 2nd Line Support Analyst in the job title.

Job vacancy trend for 2nd Line Support Analyst in Surrey

2nd Line Support Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Surrey.

Salary trend for 2nd Line Support Analyst in Surrey

2nd Line Support Analyst
Salary Histogram in Surrey

The salary distribution of IT jobs citing 2nd Line Support Analyst in Surrey over the 3 months to 28 June 2017.

Salary histogram for 2nd Line Support Analyst in Surrey

2nd Line Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Surrey region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Weybridge - 7 £28,500 -
Guildford +11 3 £30,500 +8.92%
Woking - 1 £30,001 -
2nd Line Support Analyst
South East

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 28 June 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Surrey region featuring 2nd Line Support Analyst in the job title.

1 52 (77.61%) Windows
2 50 (74.63%) Active Directory
3 38 (56.72%) Microsoft
4 37 (55.22%) MS Exchange
5 29 (43.28%) Microsoft Office
6 27 (40.30%) VMware
7 25 (37.31%) ITIL
8 20 (29.85%) Cisco
9 19 (28.36%) Windows 7
10 13 (19.40%) SQL
11 12 (17.91%) SLA
12 11 (16.42%) Citrix
12 11 (16.42%) Exchange Server 2007
12 11 (16.42%) Windows Server 2008
12 11 (16.42%) Windows Server
13 10 (14.93%) Windows Server 2012
14 7 (10.45%) SCCM
14 7 (10.45%) Microsoft Azure
14 7 (10.45%) QA
14 7 (10.45%) Microsoft Certification
14 7 (10.45%) C
14 7 (10.45%) MCSE
14 7 (10.45%) Virtual Desktop
15 6 (8.96%) Contract Management
15 6 (8.96%) Project Management
15 6 (8.96%) Finance
15 6 (8.96%) Data Warehouse
15 6 (8.96%) SQL Server
15 6 (8.96%) Amazon AWS
15 6 (8.96%) SDLC

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 37 (55.22%) MS Exchange
2 11 (16.42%) Exchange Server 2007
3 4 (5.97%) IIS
4 2 (2.99%) DataSynapse
5 1 (1.49%) Blackberry Enterprise Server
5 1 (1.49%) IBM Notes
5 1 (1.49%) SharePoint
Applications
1 29 (43.28%) Microsoft Office
2 3 (4.48%) Microsoft Excel
Business Applications
1 1 (1.49%) Dynamics CRM
1 1 (1.49%) Maximo
Cloud Services
1 7 (10.45%) Microsoft Azure
2 6 (8.96%) Amazon AWS
3 4 (5.97%) Office 365
4 1 (1.49%) SaaS
Communications & Networking
1 4 (5.97%) Firewall
2 3 (4.48%) LAN
2 3 (4.48%) TCP/IP
2 3 (4.48%) VoIP
2 3 (4.48%) WAN
3 2 (2.99%) NetScaler
3 2 (2.99%) VPN
4 1 (1.49%) DHCP
4 1 (1.49%) DNS
Database & Business Intelligence
1 6 (8.96%) Data Warehouse
1 6 (8.96%) SQL Server
2 4 (5.97%) SQL Server 2016
General
1 6 (8.96%) Billing
1 6 (8.96%) Finance
1 6 (8.96%) Retail
2 3 (4.48%) Law
3 1 (1.49%) Advertising
3 1 (1.49%) Back Office
3 1 (1.49%) Manufacturing
3 1 (1.49%) Telecoms
Miscellaneous
1 5 (7.46%) Analytical Skills
1 5 (7.46%) Blackberry
2 1 (1.49%) Handset
2 1 (1.49%) Virtual Team
Operating Systems
1 52 (77.61%) Windows
2 19 (28.36%) Windows 7
3 11 (16.42%) Windows Server
3 11 (16.42%) Windows Server 2008
4 10 (14.93%) Windows Server 2012
5 3 (4.48%) Windows 10
6 2 (2.99%) Android
6 2 (2.99%) Apple iOS
6 2 (2.99%) Windows 8
7 1 (1.49%) Mac OS X
7 1 (1.49%) Windows XP
Processes & Methodologies
1 25 (37.31%) ITIL
2 6 (8.96%) Contract Management
2 6 (8.96%) Project Management
2 6 (8.96%) SDLC
3 5 (7.46%) Workflow
3 5 (7.46%) Workflow Management
4 4 (5.97%) Problem Management
5 3 (4.48%) Document Management
5 3 (4.48%) Mentoring
5 3 (4.48%) Service Management
6 2 (2.99%) Capital Modelling
7 1 (1.49%) Break/Fix
7 1 (1.49%) CRM
7 1 (1.49%) Data Analysis
7 1 (1.49%) Email Filtering
7 1 (1.49%) ITIL V3
7 1 (1.49%) ITSM
7 1 (1.49%) Kalman Filter
7 1 (1.49%) Software Deployment
7 1 (1.49%) Web Filtering
Programming Languages
1 13 (19.40%) SQL
2 7 (10.45%) C
3 4 (5.97%) C++
3 4 (5.97%) PowerShell
4 2 (2.99%) VBA
Qualifications
1 7 (10.45%) MCSE
1 7 (10.45%) Microsoft Certification
2 5 (7.46%) ITIL Certification
3 4 (5.97%) Degree
4 1 (1.49%) CCNA
4 1 (1.49%) Cisco Certification
4 1 (1.49%) MCP
Quality Assurance & Compliance
1 12 (17.91%) SLA
2 7 (10.45%) QA
System Software
1 50 (74.63%) Active Directory
2 7 (10.45%) Virtual Desktop
3 3 (4.48%) Hyper-V
3 3 (4.48%) VMware Infrastructure
3 3 (4.48%) vSphere
3 3 (4.48%) XenApp
4 2 (2.99%) XenDesktop
5 1 (1.49%) BlackBerry Internet Service
Systems Management
1 7 (10.45%) SCCM
2 2 (2.99%) XenMobile
Vendors
1 38 (56.72%) Microsoft
2 27 (40.30%) VMware
3 20 (29.85%) Cisco
4 11 (16.42%) Citrix
5 3 (4.48%) iManage
5 3 (4.48%) ServiceNow
6 2 (2.99%) Apple
6 2 (2.99%) Avaya
6 2 (2.99%) TOWER Software
7 1 (1.49%) Lotus