Period
to 20 November 2017

The median annual salary for a 2nd Line Support Analyst was £26,500 in advertised job vacancies in Surrey during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Analyst
South East > Surrey
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 230 212 262
Rank change year-on-year -18 +50 +29
Permanent jobs requiring a 2nd Line Support Analyst 31 50 43
As % of all permanent IT jobs advertised in Surrey 0.50% 0.76% 0.50%
As % of the Job Titles category 0.52% 0.78% 0.51%
Number of salaries quoted 31 45 41
Surrey median annual salary £26,500 £27,500 £27,000
Median salary % change year-on-year -3.64% +1.85% -6.90%
10th Percentile £22,500 £21,450 £21,250
90th Percentile £31,000 £38,750 £32,000
South East median annual salary £26,500 £26,000 £25,500
% change year-on-year +1.92% +1.96% -1.92%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Surrey. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Surrey
Permanent vacancies in Surrey with a recognized job title 6008 6415 8413
% of permanent IT jobs with a recognized job title 96.84% 97.48% 97.61%
Number of salaries quoted 4916 5448 7303
Surrey median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,250 £26,750 £25,000
90th Percentile £67,500 £67,500 £66,250
South East median annual salary £45,000 £45,000 £44,000
% change year-on-year - +2.27% +3.53%

2nd Line Support Analyst
Job Vacancy Trend in Surrey

Job postings that featured 2nd Line Support Analyst in the job title as a percentage of all IT jobs advertised in Surrey.

Job vacancy trend for 2nd Line Support Analyst in Surrey

2nd Line Support Analyst
Salary Trend in Surrey

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst in Surrey.

Salary trend for 2nd Line Support Analyst in Surrey

2nd Line Support Analyst
Salary Histogram in Surrey

The salary distribution of IT jobs citing 2nd Line Support Analyst in Surrey over the 6 months to 20 November 2017.

Salary histogram for 2nd Line Support Analyst in Surrey

2nd Line Support Analyst
Job Locations in Surrey

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Analyst within the Surrey region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Weybridge +8 11 £26,500 -7.83%
Esher - 8 £26,500 -
Leatherhead +13 3 £22,500 -
Staines - 3 £25,000 -
Farnham +4 1 £30,000 -7.69%
Dorking +3 1 £26,500 +15.22%
Guildford -30 1 £25,000 -21.88%
Reigate - 1 £35,000 -
2nd Line Support Analyst
South East

2nd Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Surrey

For the 6 months to 20 November 2017, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Surrey region featuring 2nd Line Support Analyst in the job title.

1 27 (87.10%) Windows
2 26 (83.87%) Microsoft
3 24 (77.42%) Active Directory
4 17 (54.84%) MS Exchange
5 14 (45.16%) VMware
6 13 (41.94%) Cisco
6 13 (41.94%) Apple
6 13 (41.94%) ITIL
6 13 (41.94%) Office 365
6 13 (41.94%) Windows 7
7 12 (38.71%) iPhone
8 11 (35.48%) Windows 10
8 11 (35.48%) Windows Server
8 11 (35.48%) Google
9 10 (32.26%) Microsoft Office
10 7 (22.58%) Windows 8
10 7 (22.58%) IP Telephony
10 7 (22.58%) Telecoms
11 4 (12.90%) VPN
12 3 (9.68%) Windows XP
12 3 (9.68%) Microsoft Certification
12 3 (9.68%) TCP/IP
12 3 (9.68%) SLA
12 3 (9.68%) MCP
12 3 (9.68%) Linux
12 3 (9.68%) Firewall
12 3 (9.68%) Windows Server 2008
12 3 (9.68%) Hyper-V
13 2 (6.45%) Network Management
13 2 (6.45%) Veeam

2nd Line Support Analyst Skill Set
Co-occurring IT Skills in Surrey by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (54.84%) MS Exchange
2 2 (6.45%) Exchange Server 2010
3 1 (3.23%) Exchange Server 2007
3 1 (3.23%) IIS
3 1 (3.23%) SharePoint
Applications
1 10 (32.26%) Microsoft Office
Business Applications
1 1 (3.23%) Dynamics CRM
Cloud Services
1 13 (41.94%) Office 365
2 1 (3.23%) Adobe Creative Cloud
2 1 (3.23%) Microsoft Azure
Communications & Networking
1 7 (22.58%) IP Telephony
2 4 (12.90%) VPN
3 3 (9.68%) Firewall
3 3 (9.68%) TCP/IP
4 2 (6.45%) DHCP
4 2 (6.45%) DNS
4 2 (6.45%) VLAN
4 2 (6.45%) VoIP
5 1 (3.23%) Internet
5 1 (3.23%) LAN
5 1 (3.23%) NAS
5 1 (3.23%) POP3
5 1 (3.23%) SAN
5 1 (3.23%) SMTP
5 1 (3.23%) WAN
5 1 (3.23%) Wi-Fi
Database & Business Intelligence
1 1 (3.23%) SQL Server
1 1 (3.23%) SQL Server 2008
Development Applications
1 1 (3.23%) Visual Studio
General
1 7 (22.58%) Telecoms
2 2 (6.45%) Finance
Libraries, Frameworks & Software Standards
1 1 (3.23%) .NET
1 1 (3.23%) PRADO
Miscellaneous
1 12 (38.71%) iPhone
2 1 (3.23%) Analytical Skills
2 1 (3.23%) Blackberry
2 1 (3.23%) Smartphone
Operating Systems
1 27 (87.10%) Windows
2 13 (41.94%) Windows 7
3 11 (35.48%) Windows 10
3 11 (35.48%) Windows Server
4 7 (22.58%) Windows 8
5 3 (9.68%) Linux
5 3 (9.68%) Windows Server 2008
5 3 (9.68%) Windows XP
6 2 (6.45%) Windows Server 2003
6 2 (6.45%) Windows Server 2012
7 1 (3.23%) Android
7 1 (3.23%) Mac OS
7 1 (3.23%) Mac OS X
7 1 (3.23%) Windows Phone
Processes & Methodologies
1 13 (41.94%) ITIL
2 2 (6.45%) Network Management
2 2 (6.45%) Project Management
2 2 (6.45%) Service Delivery
2 2 (6.45%) Service Management
2 2 (6.45%) Time Management
3 1 (3.23%) CRM
Programming Languages
1 2 (6.45%) C#
1 2 (6.45%) SQL
2 1 (3.23%) Java
2 1 (3.23%) PowerShell
2 1 (3.23%) RPG
Qualifications
1 3 (9.68%) MCP
1 3 (9.68%) Microsoft Certification
2 2 (6.45%) MCSE
Quality Assurance & Compliance
1 3 (9.68%) SLA
System Software
1 24 (77.42%) Active Directory
2 3 (9.68%) Hyper-V
3 2 (6.45%) BitLocker
3 2 (6.45%) VMware Infrastructure
4 1 (3.23%) VMware ESXi
4 1 (3.23%) vSphere
Systems Management
1 2 (6.45%) Backup Exec
1 2 (6.45%) SCCM
Vendors
1 26 (83.87%) Microsoft
2 14 (45.16%) VMware
3 13 (41.94%) Apple
3 13 (41.94%) Cisco
4 11 (35.48%) Google
5 2 (6.45%) ServiceNow
5 2 (6.45%) Veeam
6 1 (3.23%) Adobe