Customer Service Jobs in Swansea

Customer Service
West Wales > Swansea

The table below provides summary statistics for permanent job vacancies advertised in Swansea requiring Customer Service skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Service over the 6 months leading up to 28 May 2025, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 10 13 28
Rank change year-on-year +3 +15 +4
Permanent jobs citing Customer Service 4 18 13
As % of all permanent jobs advertised in Swansea 7.84% 10.65% 5.33%
As % of the Processes & Methodologies category 9.76% 12.86% 5.46%
Number of salaries quoted 0 9 10
10th Percentile - £25,400 £23,000
25th Percentile - £26,000 £26,250
Median annual salary (50th Percentile) - £28,000 £31,000
Median % change year-on-year - -9.68% +1.64%
75th Percentile - £57,500 £34,875
90th Percentile - £59,000 £41,750
West Wales median annual salary - £28,000 £31,000
% change year-on-year - -9.68% +1.64%

All Process and Methodology Skills
Swansea

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Swansea.

Permanent vacancies with a requirement for process or methodology skills 41 140 238
As % of all permanent jobs advertised in Swansea 80.39% 82.84% 97.54%
Number of salaries quoted 25 124 168
10th Percentile £21,250 £30,000 £26,250
25th Percentile £31,250 £31,250 £32,500
Median annual salary (50th Percentile) £37,733 £46,131 £40,377
Median % change year-on-year -18.20% +14.25% -10.27%
75th Percentile £53,762 £57,500 £50,313
90th Percentile £59,857 £69,921 £61,250
West Wales median annual salary £37,733 £45,000 £40,000
% change year-on-year -16.15% +12.50% -11.11%

Customer Service
Job Vacancy Trend in Swansea

Job postings citing Customer Service as a proportion of all IT jobs advertised in Swansea.

Job vacancy trend for Customer Service in Swansea

Customer Service
Salary Trend in Swansea

3-month moving average salary quoted in jobs citing Customer Service in Swansea.

Salary trend for Customer Service in Swansea

Customer Service
Co-occurring Skills and Capabilities in Swansea by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Communications & Networking
1 1 (25.00%) Broadband
General
1 3 (75.00%) Social Skills
2 1 (25.00%) Banking
Job Titles
1 3 (75.00%) 1st Line Support
2 1 (25.00%) Customer Service Representative
Processes & Methodologies
1 3 (75.00%) Problem-Solving
1 3 (75.00%) Service Delivery
Vendors
1 1 (25.00%) BT