Customer Service
West Wales > Swansea
The table below provides summary statistics for contract job vacancies advertised in Swansea requiring Customer Service skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Service over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.
| 6 months to 30 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | - | 4 | 8 |
| Rank change year-on-year | - | +4 | -3 |
| Contract jobs citing Customer Service | 0 | 3 | 4 |
| As % of all contract jobs advertised in Swansea | - | 18.75% | 11.11% |
| As % of the Processes & Methodologies category | - | 42.86% | 13.33% |
| Number of daily rates quoted | 0 | 0 | 2 |
| 10th Percentile | - | - | £156 |
| 25th Percentile | - | - | £158 |
| Median daily rate (50th Percentile) | - | - | £163 |
| Median % change year-on-year | - | - | +47.73% |
| 75th Percentile | - | - | £165 |
| 90th Percentile | - | - | - |
| West Wales median daily rate | - | - | £163 |
| % change year-on-year | - | - | +14.04% |
| Number of hourly rates quoted | 0 | 3 | 1 |
| Median hourly rate | - | £13.50 | £15.00 |
| Median % change year-on-year | - | -10.00% | - |
| West Wales median hourly rate | - | £13.50 | £15.00 |
| % change year-on-year | - | -10.00% | - |
All Process and Methodology Skills
Swansea
Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in Swansea.
| Contract vacancies with a requirement for process or methodology skills | 9 | 7 | 30 |
| As % of all contract IT jobs advertised in Swansea | 64.29% | 43.75% | 83.33% |
| Number of daily rates quoted | 9 | 4 | 23 |
| 10th Percentile | £173 | £428 | £168 |
| 25th Percentile | £185 | £450 | £181 |
| Median daily rate (50th Percentile) | £475 | £488 | £375 |
| Median % change year-on-year | -2.56% | +30.00% | - |
| 75th Percentile | £488 | £506 | £488 |
| 90th Percentile | £508 | £518 | £534 |
| West Wales median daily rate | £475 | £488 | £375 |
| % change year-on-year | -2.56% | +30.00% | +7.14% |
| Number of hourly rates quoted | 0 | 3 | 1 |
| Median hourly rate | - | £13.50 | £15.00 |
| Median % change year-on-year | - | -10.00% | - |
| West Wales median hourly rate | - | £13.50 | £15.00 |
| % change year-on-year | - | -10.00% | - |
Customer Service
Job Vacancy Trend in Swansea
Job postings citing Customer Service as a proportion of all IT jobs advertised in Swansea.
Customer Service
Contractor Daily Rate Trend in Swansea
3-month moving average daily rate quoted in jobs citing Customer Service in Swansea.
Customer Service
Contractor Hourly Rate Trend in Swansea
3-month moving average hourly rates quoted in jobs citing Customer Service in Swansea.