Period
to 21 November 2017

The median annual salary for a 2nd Line Support was £22,000 in advertised job vacancies in Swindon during the 6 months to 21 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
Wiltshire > Swindon
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 53 49 82
Rank change year-on-year -4 +33 +19
Permanent jobs requiring a 2nd Line Support 17 24 13
As % of all permanent IT jobs advertised in Swindon 2.37% 3.02% 1.24%
As % of the Job Titles category 2.46% 3.08% 1.28%
Number of salaries quoted 9 24 13
Swindon median annual salary £22,000 £35,000 £21,250
Median salary % change year-on-year -37.14% +64.71% -7.61%
10th Percentile £19,450 £21,250 £19,000
90th Percentile £29,750 £35,000 £27,500
Wiltshire median annual salary £24,500 £28,000 £24,250
% change year-on-year -12.50% +15.46% +3.19%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Swindon. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Swindon
Permanent vacancies in Swindon with a recognized job title 690 779 1015
% of permanent IT jobs with a recognized job title 96.37% 97.99% 96.48%
Number of salaries quoted 569 638 912
Swindon median annual salary £40,000 £40,000 £42,500
Median salary % change year-on-year - -5.88% +2.24%
10th Percentile £25,400 £22,925 £26,025
90th Percentile £57,500 £60,000 £61,975
Wiltshire median annual salary £40,000 £38,750 £40,000
% change year-on-year +3.23% -3.13% +3.90%

2nd Line Support
Job Vacancy Trend in Swindon

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Swindon.

Job vacancy trend for 2nd Line Support in Swindon

2nd Line Support
Salary Trend in Swindon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Swindon.

Salary trend for 2nd Line Support in Swindon

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Swindon

For the 6 months to 21 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Swindon region featuring 2nd Line Support in the job title.

1 13 (76.47%) Microsoft
2 12 (70.59%) VMware
3 10 (58.82%) Windows
3 10 (58.82%) Windows Server
3 10 (58.82%) Windows Server 2012
4 9 (52.94%) MCP
4 9 (52.94%) Office 365
5 8 (47.06%) Hyper-V
5 8 (47.06%) Windows Server 2008
5 8 (47.06%) CRM
5 8 (47.06%) SLA
5 8 (47.06%) HP
5 8 (47.06%) Dell
5 8 (47.06%) Telecoms
6 5 (29.41%) SQL
7 3 (17.65%) Manufacturing
8 2 (11.76%) Finance
8 2 (11.76%) TCP/IP
9 1 (5.88%) DNS
9 1 (5.88%) Cisco
9 1 (5.88%) Cisco Certification
9 1 (5.88%) Windows Server 2003
9 1 (5.88%) SQL Server
9 1 (5.88%) Crystal Reports
9 1 (5.88%) SAP
9 1 (5.88%) ERP
9 1 (5.88%) LAN
9 1 (5.88%) WAN
9 1 (5.88%) CCNA
9 1 (5.88%) Advertising

2nd Line Support Skill Set
Co-occurring IT Skills in Swindon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.88%) Exchange Server 2013
Cloud Services
1 9 (52.94%) Office 365
2 1 (5.88%) SaaS
Communications & Networking
1 2 (11.76%) TCP/IP
2 1 (5.88%) DNS
2 1 (5.88%) LAN
2 1 (5.88%) VLAN
2 1 (5.88%) WAN
Database & Business Intelligence
1 1 (5.88%) Crystal Reports
1 1 (5.88%) SQL Server
1 1 (5.88%) SQL Server 2008
General
1 8 (47.06%) Telecoms
2 3 (17.65%) Manufacturing
3 2 (11.76%) Finance
4 1 (5.88%) Advertising
Miscellaneous
1 1 (5.88%) Analytical Skills
1 1 (5.88%) Driving Licence
Operating Systems
1 10 (58.82%) Windows
1 10 (58.82%) Windows Server
1 10 (58.82%) Windows Server 2012
2 8 (47.06%) Windows Server 2008
3 1 (5.88%) Windows 10
3 1 (5.88%) Windows Server 2003
Processes & Methodologies
1 8 (47.06%) CRM
2 1 (5.88%) Customer Requirements
2 1 (5.88%) ERP
Programming Languages
1 5 (29.41%) SQL
Qualifications
1 9 (52.94%) MCP
2 1 (5.88%) CCNA
2 1 (5.88%) Cisco Certification
Quality Assurance & Compliance
1 8 (47.06%) SLA
System Software
1 8 (47.06%) Hyper-V
Vendors
1 13 (76.47%) Microsoft
2 12 (70.59%) VMware
3 8 (47.06%) Dell
3 8 (47.06%) HP
4 1 (5.88%) Cisco
4 1 (5.88%) SAP