Period
to 24 November 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Wiltshire during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South West > Wiltshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 93 52 108
Rank change year-on-year -41 +56 +3
Permanent jobs requiring a 2nd Line Support 28 78 36
As % of all permanent IT jobs advertised in Wiltshire 1.81% 4.57% 1.65%
As % of the Job Titles category 1.85% 4.69% 1.70%
Number of salaries quoted 20 75 35
Wiltshire median annual salary £25,000 £29,000 £25,000
Median salary % change year-on-year -13.79% +16.00% +7.53%
10th Percentile £19,500 £22,200 £19,950
90th Percentile £30,100 £35,000 £29,700
South West median annual salary £25,000 £26,500 £22,500
% change year-on-year -5.66% +17.78% -6.25%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wiltshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wiltshire
Permanent vacancies in Wiltshire with a recognized job title 1515 1662 2122
% of permanent IT jobs with a recognized job title 97.87% 97.48% 97.16%
Number of salaries quoted 1277 1424 1877
Wiltshire median annual salary £40,000 £38,750 £40,000
Median salary % change year-on-year +3.23% -3.13% +3.90%
10th Percentile £24,000 £22,500 £25,250
90th Percentile £60,000 £56,998 £60,000
South West median annual salary £40,000 £40,000 £39,000
% change year-on-year - +2.56% +4.00%

2nd Line Support
Job Vacancy Trend in Wiltshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for 2nd Line Support in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Wiltshire.

Salary trend for 2nd Line Support in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon -2 17 £22,000 -37.14%
Chippenham -4 7 £27,500 -
Calne - 2 £24,000 -
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Wiltshire

For the 6 months to 24 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring 2nd Line Support in the job title.

1 20 (71.43%) Microsoft
2 18 (64.29%) Windows
3 17 (60.71%) VMware
4 16 (57.14%) Windows Server
5 14 (50.00%) Windows Server 2012
5 14 (50.00%) Office 365
6 12 (42.86%) Windows Server 2008
7 10 (35.71%) Active Directory
8 9 (32.14%) MCP
8 9 (32.14%) Hyper-V
9 8 (28.57%) CRM
9 8 (28.57%) SLA
9 8 (28.57%) HP
9 8 (28.57%) Dell
9 8 (28.57%) Telecoms
10 6 (21.43%) Firewall
10 6 (21.43%) SQL
11 4 (14.29%) Security Cleared
11 4 (14.29%) Windows Server 2003
11 4 (14.29%) CCNA
11 4 (14.29%) Cisco Certification
11 4 (14.29%) ITIL
11 4 (14.29%) MS Exchange
11 4 (14.29%) Driving Licence
11 4 (14.29%) Exchange Server 2010
12 3 (10.71%) Windows 10
12 3 (10.71%) MCSE
12 3 (10.71%) MCSA
12 3 (10.71%) Microsoft Certification
12 3 (10.71%) Windows 7

2nd Line Support Skill Set
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.29%) Exchange Server 2010
1 4 (14.29%) MS Exchange
2 3 (10.71%) Exchange Server 2007
3 2 (7.14%) Exchange Server 2013
4 1 (3.57%) SharePoint
4 1 (3.57%) Skype for Business
Cloud Services
1 14 (50.00%) Office 365
2 1 (3.57%) SaaS
Communications & Networking
1 6 (21.43%) Firewall
2 2 (7.14%) TCP/IP
3 1 (3.57%) DNS
3 1 (3.57%) LAN
3 1 (3.57%) Skype
3 1 (3.57%) VLAN
3 1 (3.57%) WAN
Database & Business Intelligence
1 1 (3.57%) Crystal Reports
1 1 (3.57%) SQL Server
1 1 (3.57%) SQL Server 2008
General
1 8 (28.57%) Telecoms
2 3 (10.71%) Manufacturing
3 2 (7.14%) Finance
4 1 (3.57%) Advertising
Miscellaneous
1 4 (14.29%) Driving Licence
2 1 (3.57%) Analytical Skills
Operating Systems
1 18 (64.29%) Windows
2 16 (57.14%) Windows Server
3 14 (50.00%) Windows Server 2012
4 12 (42.86%) Windows Server 2008
5 4 (14.29%) Windows Server 2003
6 3 (10.71%) Windows 10
6 3 (10.71%) Windows 7
7 1 (3.57%) Windows 8
Processes & Methodologies
1 8 (28.57%) CRM
2 4 (14.29%) ITIL
3 1 (3.57%) Asset Management
3 1 (3.57%) Continuous Improvement
3 1 (3.57%) Customer Requirements
3 1 (3.57%) ERP
3 1 (3.57%) IT Asset Management
Programming Languages
1 6 (21.43%) SQL
Qualifications
1 9 (32.14%) MCP
2 4 (14.29%) CCNA
2 4 (14.29%) Cisco Certification
2 4 (14.29%) Security Cleared
3 3 (10.71%) MCSA
3 3 (10.71%) MCSE
3 3 (10.71%) Microsoft Certification
3 3 (10.71%) VMware Certified Professional (VCP)
4 1 (3.57%) SC Cleared
Quality Assurance & Compliance
1 8 (28.57%) SLA
System Software
1 10 (35.71%) Active Directory
2 9 (32.14%) Hyper-V
3 1 (3.57%) VirtualBox
3 1 (3.57%) VMware Infrastructure
3 1 (3.57%) XenApp
3 1 (3.57%) XenDesktop
Vendors
1 20 (71.43%) Microsoft
2 17 (60.71%) VMware
3 8 (28.57%) Dell
3 8 (28.57%) HP
4 1 (3.57%) Cisco
4 1 (3.57%) Citrix
4 1 (3.57%) SAP