The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Wiltshire during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Second Line Support
South West / Wiltshire
Rank 58 48 87
Rank change year-on-year -10 +39  
Permanent jobs requiring a 2nd Line Support 23 50 12
As % of all permanent IT jobs advertised in Wiltshire 2.85% 4.63% 1.08%
As % of the Job Titles category 2.93% 4.94% 1.11%
Number of salaries quoted 23 50 9
Median salary £25,000 £26,000 £20,250
Median salary % change year-on-year -3.84% +28.39%  
90% offered a salary of more than £22,500 £22,500 £20,000
10% offered a salary of more than £27,500 £30,000 £23,800
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Wiltshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Wiltshire
Permanent job vacancies with a job title containing a recognized job role 784 1012 1078
As % of all permanent IT job vacancies advertised in Wiltshire 97.27% 93.62% 96.86%
Number of salaries quoted 674 914 872
Median salary £40,000 £39,000 £40,000
Median salary % change year-on-year +2.56% -2.50%  
90% offered a salary of more than £24,000 £24,000 £26,500
10% offered a salary of more than £57,500 £55,000 £55,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Wiltshire

The job posting trend of jobs advertised in Wiltshire that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Wiltshire.

Salary trend for 2nd Line Support in Wiltshire

2nd Line Support
Salary Histogram in Wiltshire

The salary distribution of IT jobs citing 2nd Line Support in Wiltshire over the 3 months to 24 March 2017.

Salary histogram for 2nd Line Support in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon +26 13 £25,000 -
Salisbury -7 9 £22,500 -
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Related IT Skills in Wiltshire

For the 6 months to 24 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring 2nd Line Support in the job title.

1 35 (85.37%) Windows
2 23 (56.10%) Microsoft
3 21 (51.22%) MS Exchange
4 16 (39.02%) Active Directory
5 15 (36.59%) LAN
5 15 (36.59%) WAN
5 15 (36.59%) Windows Server 2008
6 14 (34.15%) Wi-Fi
7 13 (31.71%) Windows Server 2003
7 13 (31.71%) DNS
7 13 (31.71%) DHCP
7 13 (31.71%) Windows 7
8 11 (26.83%) MS Excel
8 11 (26.83%) Exchange Server 2010
9 10 (24.39%) TCP/IP
10 9 (21.95%) Windows XP
11 8 (19.51%) Windows Server
11 8 (19.51%) MS Office
11 8 (19.51%) SC Cleared
11 8 (19.51%) Security Cleared
12 7 (17.07%) Service Management
12 7 (17.07%) Symantec
12 7 (17.07%) SLA
12 7 (17.07%) Citrix
12 7 (17.07%) Trend Analysis
12 7 (17.07%) Coaching
13 6 (14.63%) ITIL Certification
13 6 (14.63%) ITIL
13 6 (14.63%) WLAN
14 5 (12.20%) VMware

2nd Line Support Skill Set
Top Related IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (51.22%) MS Exchange
2 11 (26.83%) Exchange Server 2010
3 2 (4.88%) Exchange Server 2007
4 1 (2.44%) IIS
Applications
1 11 (26.83%) MS Excel
2 8 (19.51%) MS Office
Cloud Services
1 3 (7.32%) SaaS
2 1 (2.44%) Office 365
Communications & Networking
1 15 (36.59%) LAN
1 15 (36.59%) WAN
2 14 (34.15%) Wi-Fi
3 13 (31.71%) DHCP
3 13 (31.71%) DNS
4 10 (24.39%) TCP/IP
5 6 (14.63%) WLAN
6 2 (4.88%) Firewall
Database & Business Intelligence
1 3 (7.32%) SQL Server
2 1 (2.44%) MySQL
General
1 5 (12.20%) Finance
2 1 (2.44%) Advertising
2 1 (2.44%) Local Government
2 1 (2.44%) Manufacturing
Miscellaneous
1 2 (4.88%) Mobile App
2 1 (2.44%) Driving Licence
Operating Systems
1 35 (85.37%) Windows
2 15 (36.59%) Windows Server 2008
3 13 (31.71%) Windows 7
3 13 (31.71%) Windows Server 2003
4 9 (21.95%) Windows XP
5 8 (19.51%) Windows Server
6 4 (9.76%) Windows 8
7 2 (4.88%) Windows Server 2012
8 1 (2.44%) Linux
8 1 (2.44%) Unix
Processes & Methodologies
1 7 (17.07%) Coaching
1 7 (17.07%) Service Management
1 7 (17.07%) Trend Analysis
2 6 (14.63%) ITIL
3 4 (9.76%) Service Delivery
4 2 (4.88%) Data Protection
4 2 (4.88%) WFM
5 1 (2.44%) Business Analysis
Programming Languages
1 2 (4.88%) SQL
Qualifications
1 8 (19.51%) SC Cleared
1 8 (19.51%) Security Cleared
2 6 (14.63%) ITIL Certification
3 4 (9.76%) CCNA
3 4 (9.76%) Cisco Certification
4 2 (4.88%) MCP
4 2 (4.88%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 7 (17.07%) SLA
2 1 (2.44%) ISO/IEC 27001
2 1 (2.44%) QA
System Software
1 16 (39.02%) Active Directory
Vendors
1 23 (56.10%) Microsoft
2 7 (17.07%) Citrix
2 7 (17.07%) Symantec
3 5 (12.20%) VMware
4 4 (9.76%) Cisco
5 1 (2.44%) Apple
5 1 (2.44%) Juniper