The median annual salary for a 2nd Line Support was £26,500 in advertised job vacancies in Wiltshire during the 3 months to 28 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
South West / Wiltshire
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 64 58 76
Rank change year-on-year -6 +18  
Permanent jobs requiring a 2nd Line Support 19 28 26
As % of all permanent IT jobs advertised in Wiltshire 2.51% 3.02% 2.28%
As % of the Job Titles category 2.59% 3.09% 2.36%
Number of salaries quoted 19 26 19
Median salary £26,500 £27,500 £26,500
Median salary % change year-on-year -3.63% +3.77%  
90% offered a salary of more than £19,500 £22,375 £19,000
10% offered a salary of more than £30,500 £31,000 £30,100
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Wiltshire. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Wiltshire
Permanent job vacancies with a job title containing a recognized job role 734 905 1101
As % of all permanent IT job vacancies advertised in Wiltshire 97.09% 97.73% 96.41%
Number of salaries quoted 2705 3683 3825
Median salary £39,000 £40,000 £37,500
Median salary % change year-on-year -2.50% +6.66%  
90% offered a salary of more than £24,500 £22,500 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

2nd Line Support
Job Vacancy Trend in Wiltshire

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for 2nd Line Support in Wiltshire

2nd Line Support
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Wiltshire.

Salary trend for 2nd Line Support in Wiltshire

2nd Line Support
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the Wiltshire region over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon +9 15 £25,000 -16.66% 1
Melksham - 2 £27,500 -
Chippenham -5 1 £27,500 +4.76%
2nd Line Support
South West

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Wiltshire

For the 6 months to 28 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring 2nd Line Support in the job title.

1 33 (78.57%) Windows
2 29 (69.05%) Microsoft
3 22 (52.38%) Active Directory
4 19 (45.24%) WAN
4 19 (45.24%) LAN
5 15 (35.71%) Wi-Fi
6 13 (30.95%) Windows Server
7 12 (28.57%) MS Exchange
8 11 (26.19%) TCP/IP
9 10 (23.81%) VMware
9 10 (23.81%) Windows 7
10 9 (21.43%) Windows Server 2008
10 9 (21.43%) SC Cleared
10 9 (21.43%) Security Cleared
10 9 (21.43%) WLAN
11 8 (19.05%) DHCP
11 8 (19.05%) DNS
12 7 (16.67%) SQL
12 7 (16.67%) Citrix
12 7 (16.67%) Finance
13 6 (14.29%) Service Management
13 6 (14.29%) Symantec
13 6 (14.29%) Microsoft Office
13 6 (14.29%) Trend Analysis
13 6 (14.29%) Coaching
14 5 (11.90%) ITIL
14 5 (11.90%) Windows Server 2003
15 4 (9.52%) ITIL Certification
15 4 (9.52%) SLA
15 4 (9.52%) Cisco

2nd Line Support Skill Set
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (28.57%) MS Exchange
2 4 (9.52%) Exchange Server 2010
3 2 (4.76%) Exchange Server 2013
4 1 (2.38%) IIS
Applications
1 6 (14.29%) Microsoft Office
Cloud Services
1 3 (7.14%) Office 365
2 1 (2.38%) Cloud Computing
2 1 (2.38%) Microsoft Azure
2 1 (2.38%) SaaS
Communications & Networking
1 19 (45.24%) LAN
1 19 (45.24%) WAN
2 15 (35.71%) Wi-Fi
3 11 (26.19%) TCP/IP
4 9 (21.43%) WLAN
5 8 (19.05%) DHCP
5 8 (19.05%) DNS
6 1 (2.38%) NAS
6 1 (2.38%) SAN
6 1 (2.38%) VoIP
Database & Business Intelligence
1 1 (2.38%) Amazon RDS
1 1 (2.38%) SQL Server
General
1 7 (16.67%) Finance
2 4 (9.52%) Manufacturing
2 4 (9.52%) Military
3 1 (2.38%) Local Government
Miscellaneous
1 2 (4.76%) Driving Licence
2 1 (2.38%) Analytical Skills
Operating Systems
1 33 (78.57%) Windows
2 13 (30.95%) Windows Server
3 10 (23.81%) Windows 7
4 9 (21.43%) Windows Server 2008
5 5 (11.90%) Windows Server 2003
6 4 (9.52%) Windows 8
7 3 (7.14%) Windows 10
7 3 (7.14%) Windows XP
8 2 (4.76%) Windows Server 2012
9 1 (2.38%) Linux
9 1 (2.38%) Unix
Processes & Methodologies
1 6 (14.29%) Coaching
1 6 (14.29%) Service Management
1 6 (14.29%) Trend Analysis
2 5 (11.90%) ITIL
3 3 (7.14%) Service Delivery
4 1 (2.38%) Data Protection
Programming Languages
1 7 (16.67%) SQL
2 1 (2.38%) PowerShell
Qualifications
1 9 (21.43%) SC Cleared
1 9 (21.43%) Security Cleared
2 4 (9.52%) ITIL Certification
3 3 (7.14%) CCNA
3 3 (7.14%) Cisco Certification
3 3 (7.14%) MCP
4 2 (4.76%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (9.52%) SLA
2 1 (2.38%) ISO/IEC 27001
System Software
1 22 (52.38%) Active Directory
2 4 (9.52%) VMware Infrastructure
3 2 (4.76%) Hyper-V
4 1 (2.38%) VirtualBox
4 1 (2.38%) VMware Workstation
4 1 (2.38%) XenApp
4 1 (2.38%) XenDesktop
Systems Management
1 1 (2.38%) SCCM
1 1 (2.38%) SCSM
Vendors
1 29 (69.05%) Microsoft
2 10 (23.81%) VMware
3 7 (16.67%) Citrix
4 6 (14.29%) Symantec
5 4 (9.52%) Cisco
6 1 (2.38%) AppSense
6 1 (2.38%) SAP