Period
to 16 January 2019

The median annual salary for a Support Analyst was £38,000 in advertised job vacancies in Swindon during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
Wiltshire > Swindon
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 60 40 52
Rank change year-on-year -20 +12 -6
Permanent jobs requiring a Support Analyst 28 23 26
As % of all permanent IT jobs advertised in Swindon 3.38% 3.54% 3.36%
As % of the Job Titles category 3.55% 3.68% 3.41%
Number of salaries quoted 22 26 25
Swindon median annual salary £38,000 £22,500 £27,500
Median salary % change year-on-year +68.89% -18.18% -3.51%
10th Percentile £32,500 £18,750 £19,100
90th Percentile £43,850 £39,500 £44,350
Wiltshire median annual salary £35,000 £27,500 £28,000
% change year-on-year +27.27% -1.79% -1.75%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Swindon. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Swindon
Permanent vacancies in Swindon with a recognized job title 789 625 762
% of permanent IT jobs with a recognized job title 95.29% 96.30% 98.58%
Number of salaries quoted 706 532 644
Swindon median annual salary £45,500 £40,500 £40,000
Median salary % change year-on-year +12.35% +1.25% -4.76%
10th Percentile £29,000 £25,000 £24,500
90th Percentile £70,000 £60,000 £60,000
Wiltshire median annual salary £44,500 £40,000 £40,000
% change year-on-year +11.25% - -

Support Analyst
Job Vacancy Trend in Swindon

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Swindon.

Job vacancy trend for Support Analyst in Swindon

Support Analyst
Salary Trend in Swindon

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Swindon.

Salary trend for Support Analyst in Swindon

Support Analyst
Salary Histogram in Swindon

The salary distribution of IT jobs citing Support Analyst in Swindon over the 6 months to 16 January 2019.

Salary histogram for Support Analyst in Swindon

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Swindon

For the 6 months to 16 January 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Swindon region featuring Support Analyst in the job title.

1 14 (50.00%) Windows
2 10 (35.71%) Finance
2 10 (35.71%) ITIL
2 10 (35.71%) Microsoft
3 8 (28.57%) Active Directory
3 8 (28.57%) SQL Server
3 8 (28.57%) PowerShell
3 8 (28.57%) Problem-Solving
4 7 (25.00%) Windows Server
4 7 (25.00%) ITIL Certification
5 6 (21.43%) SharePoint
5 6 (21.43%) E-Commerce
5 6 (21.43%) Cisco
5 6 (21.43%) IIS
5 6 (21.43%) VB
5 6 (21.43%) Service Management
5 6 (21.43%) Programme Management
6 5 (17.86%) Banking
6 5 (17.86%) Retail
6 5 (17.86%) Service Delivery
6 5 (17.86%) Change Management
6 5 (17.86%) Firewall
6 5 (17.86%) ITSM
6 5 (17.86%) MPLS
6 5 (17.86%) Clustering
6 5 (17.86%) Wireless
6 5 (17.86%) Oracle EBS
6 5 (17.86%) Telecoms
6 5 (17.86%) Oracle
6 5 (17.86%) SLA

Support Analyst Skill Set
Co-occurring IT Skills in Swindon by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (21.43%) IIS
1 6 (21.43%) SharePoint
2 3 (10.71%) BizTalk Server
2 3 (10.71%) SharePoint 2013
2 3 (10.71%) Umbraco
Applications
1 4 (14.29%) Microsoft Excel
2 1 (3.57%) Microsoft Office
2 1 (3.57%) Microsoft PowerPoint
Business Applications
1 5 (17.86%) Oracle EBS
1 5 (17.86%) Oracle EBS R12
Cloud Services
1 5 (17.86%) IaaS
1 5 (17.86%) Microsoft Azure
1 5 (17.86%) Office 365
1 5 (17.86%) SaaS
2 2 (7.14%) Amazon AWS
Communications & Networking
1 5 (17.86%) Firewall
1 5 (17.86%) LAN
1 5 (17.86%) MPLS
1 5 (17.86%) VLAN
1 5 (17.86%) WAN
1 5 (17.86%) Wireless
1 5 (17.86%) WLAN
2 1 (3.57%) DSL
2 1 (3.57%) TCP/IP
Database & Business Intelligence
1 8 (28.57%) SQL Server
2 5 (17.86%) Amazon RDS
2 5 (17.86%) SQL Server 2012
3 3 (10.71%) MS Access
3 3 (10.71%) SQL Server 2008
4 2 (7.14%) SQL Server 2014
4 2 (7.14%) SQL Server 2016
General
1 10 (35.71%) Finance
2 5 (17.86%) Banking
2 5 (17.86%) Marketing
2 5 (17.86%) Retail
2 5 (17.86%) Telecoms
Libraries, Frameworks & Software Standards
1 4 (14.29%) EDI
2 2 (7.14%) Web Services
2 2 (7.14%) XML
Miscellaneous
1 5 (17.86%) Analytical Skills
1 5 (17.86%) Clustering
1 5 (17.86%) Fat Client
1 5 (17.86%) Thin Client
2 3 (10.71%) Management Information System
2 3 (10.71%) Mobile App
3 1 (3.57%) EPoS
Operating Systems
1 14 (50.00%) Windows
2 7 (25.00%) Windows Server
3 1 (3.57%) Windows 10
3 1 (3.57%) Windows 7
3 1 (3.57%) Windows 8
Processes & Methodologies
1 10 (35.71%) ITIL
2 8 (28.57%) Problem-Solving
3 6 (21.43%) E-Commerce
3 6 (21.43%) Programme Management
3 6 (21.43%) Service Management
4 5 (17.86%) Change Management
4 5 (17.86%) Compliance Audit
4 5 (17.86%) ITSM
4 5 (17.86%) Presales
4 5 (17.86%) Service Delivery
5 3 (10.71%) Agile Software Development
5 3 (10.71%) Application Performance Management
5 3 (10.71%) Performance Management
6 1 (3.57%) CRM
6 1 (3.57%) Enterprise Architecture
6 1 (3.57%) Proactive Monitoring
6 1 (3.57%) Project Governance
Programming Languages
1 8 (28.57%) PowerShell
2 6 (21.43%) VB
3 4 (14.29%) SQL
4 3 (10.71%) C#
5 2 (7.14%) T-SQL
5 2 (7.14%) VBA
Qualifications
1 7 (25.00%) ITIL Certification
2 4 (14.29%) SC Cleared
2 4 (14.29%) Security Cleared
3 1 (3.57%) CCNA
3 1 (3.57%) Cisco Certification
3 1 (3.57%) MCP
3 1 (3.57%) MCSA
3 1 (3.57%) MCSE
3 1 (3.57%) Microsoft Certification
Quality Assurance & Compliance
1 5 (17.86%) PCI DSS
1 5 (17.86%) SLA
2 1 (3.57%) PMO
System Software
1 8 (28.57%) Active Directory
2 5 (17.86%) Hyper-V
Vendors
1 10 (35.71%) Microsoft
2 6 (21.43%) Cisco
3 5 (17.86%) Oracle
3 5 (17.86%) Veeam