Period
to 24 November 2017

The median annual salary for a Support Analyst was £31,500 in advertised job vacancies in Wiltshire during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
South West > Wiltshire
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 37 62 83
Rank change year-on-year +25 +21 -1
Permanent jobs requiring a Support Analyst 91 65 61
As % of all permanent IT jobs advertised in Wiltshire 5.88% 3.81% 2.79%
As % of the Job Titles category 6.01% 3.91% 2.87%
Number of salaries quoted 77 58 57
Wiltshire median annual salary £31,500 £29,250 £28,000
Median salary % change year-on-year +7.69% +4.46% +12.00%
10th Percentile £21,250 £18,500 £19,750
90th Percentile £38,750 £41,250 £43,750
South West median annual salary £26,750 £27,500 £27,500
% change year-on-year -2.73% - +10.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wiltshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wiltshire
Permanent vacancies in Wiltshire with a recognized job title 1515 1662 2122
% of permanent IT jobs with a recognized job title 97.87% 97.48% 97.16%
Number of salaries quoted 1277 1424 1877
Wiltshire median annual salary £40,000 £38,750 £40,000
Median salary % change year-on-year +3.23% -3.13% +3.90%
10th Percentile £24,000 £22,500 £25,250
90th Percentile £60,000 £56,998 £60,000
South West median annual salary £40,000 £40,000 £39,000
% change year-on-year - +2.56% +4.00%

Support Analyst
Job Vacancy Trend in Wiltshire

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in Wiltshire.

Job vacancy trend for Support Analyst in Wiltshire

Support Analyst
Salary Trend in Wiltshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in Wiltshire.

Salary trend for Support Analyst in Wiltshire

Support Analyst
Salary Histogram in Wiltshire

The salary distribution of IT jobs citing Support Analyst in Wiltshire over the 6 months to 24 November 2017.

Salary histogram for Support Analyst in Wiltshire

Support Analyst
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the Wiltshire region over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Swindon +8 31 £37,500 +17.19% 3
Salisbury -14 20 £35,000 +25.00%
Chippenham +15 11 £25,500 +6.25% 2
Trowbridge - 9 - -
Devizes - 2 £30,000 -
Support Analyst
South West

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in Wiltshire

For the 6 months to 24 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wiltshire region featuring Support Analyst in the job title.

1 60 (65.93%) Microsoft
2 48 (52.75%) ITIL
3 26 (28.57%) PowerShell
4 22 (24.18%) Windows
5 21 (23.08%) SQL
5 21 (23.08%) Security Cleared
6 20 (21.98%) Software Distribution
6 20 (21.98%) Microsoft App-V
6 20 (21.98%) Software Packaging
6 20 (21.98%) Compatibility Testing
6 20 (21.98%) SCCM
6 20 (21.98%) Citrix
6 20 (21.98%) Application Virtualisation
6 20 (21.98%) Workload Management
7 19 (20.88%) Cisco Certification
7 19 (20.88%) CCNA
8 18 (19.78%) Cisco
9 17 (18.68%) Active Directory
9 17 (18.68%) IIS
10 15 (16.48%) Microsoft Office
11 13 (14.29%) LAN
11 13 (14.29%) WAN
12 11 (12.09%) EDI
12 11 (12.09%) Service Delivery
13 9 (9.89%) Analytical Skills
13 9 (9.89%) Customer-Centric Approach
13 9 (9.89%) Wireless Security
13 9 (9.89%) Wireless
13 9 (9.89%) Finance
13 9 (9.89%) Microsoft Certification

Support Analyst Skill Set
Co-occurring IT Skills in Wiltshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (18.68%) IIS
2 6 (6.59%) SharePoint
3 4 (4.40%) BizTalk Server
3 4 (4.40%) Umbraco
4 2 (2.20%) SharePoint 2013
5 1 (1.10%) MS Exchange
5 1 (1.10%) Skype for Business
Applications
1 15 (16.48%) Microsoft Office
2 9 (9.89%) Microsoft Excel
3 3 (3.30%) Microsoft PowerPoint
3 3 (3.30%) MS Visio
Business Applications
1 3 (3.30%) SAP CO
1 3 (3.30%) SAP FI
1 3 (3.30%) SAP FI/CO
1 3 (3.30%) SAP R/3
Cloud Services
1 1 (1.10%) Office 365
Communications & Networking
1 13 (14.29%) LAN
1 13 (14.29%) WAN
2 9 (9.89%) Wireless
2 9 (9.89%) Wireless Security
3 2 (2.20%) Firewall
3 2 (2.20%) Network Security
3 2 (2.20%) TCP/IP
4 1 (1.10%) DNS
4 1 (1.10%) HTTP
4 1 (1.10%) Skype
4 1 (1.10%) WebEx
Database & Business Intelligence
1 9 (9.89%) SQL Server
2 5 (5.49%) Ingres
3 4 (4.40%) MS Access
4 1 (1.10%) SQL Server 2008
4 1 (1.10%) SQL Server 2016
General
1 9 (9.89%) Finance
2 1 (1.10%) Back Office
Libraries, Frameworks & Software Standards
1 20 (21.98%) Software Packaging
2 11 (12.09%) EDI
3 1 (1.10%) .NET
3 1 (1.10%) Ajax
3 1 (1.10%) ASP.NET
3 1 (1.10%) CSS
Miscellaneous
1 9 (9.89%) Analytical Skills
2 5 (5.49%) CMDB
3 4 (4.40%) Driving Licence
4 3 (3.30%) Management Information System
4 3 (3.30%) Replication
Operating Systems
1 22 (24.18%) Windows
2 4 (4.40%) Windows 10
2 4 (4.40%) Windows 7
3 2 (2.20%) Windows Server
4 1 (1.10%) Windows Server 2008
4 1 (1.10%) Windows Server 2012
Processes & Methodologies
1 48 (52.75%) ITIL
2 20 (21.98%) Application Virtualisation
2 20 (21.98%) Compatibility Testing
2 20 (21.98%) Software Distribution
2 20 (21.98%) Workload Management
3 11 (12.09%) Service Delivery
4 9 (9.89%) Customer-Centric Approach
5 8 (8.79%) Test Scripting
6 4 (4.40%) Change Management
6 4 (4.40%) Coaching
6 4 (4.40%) Task Automation
7 3 (3.30%) Agile Software Development
7 3 (3.30%) Application Performance Management
7 3 (3.30%) Campaign Management
7 3 (3.30%) Change Control
7 3 (3.30%) Data Protection
7 3 (3.30%) Innovation Management
7 3 (3.30%) Performance Management
7 3 (3.30%) PRINCE2
7 3 (3.30%) Proactive Monitoring
Programming Languages
1 26 (28.57%) PowerShell
2 21 (23.08%) SQL
3 6 (6.59%) VB
4 5 (5.49%) C#
5 1 (1.10%) JavaScript
5 1 (1.10%) T-SQL
5 1 (1.10%) VBA
Qualifications
1 21 (23.08%) Security Cleared
2 19 (20.88%) CCNA
2 19 (20.88%) Cisco Certification
3 9 (9.89%) Microsoft Certification
4 8 (8.79%) MCSA
5 7 (7.69%) MCSE
6 5 (5.49%) HNC
7 4 (4.40%) MCP
8 2 (2.20%) Degree
9 1 (1.10%) SC Cleared
Quality Assurance & Compliance
1 5 (5.49%) SLA
2 4 (4.40%) PCI DSS
System Software
1 20 (21.98%) Microsoft App-V
2 17 (18.68%) Active Directory
3 1 (1.10%) VMware Infrastructure
Systems Management
1 20 (21.98%) SCCM
2 2 (2.20%) Systems Management Server (SMS)
Vendors
1 60 (65.93%) Microsoft
2 20 (21.98%) Citrix
3 18 (19.78%) Cisco
4 3 (3.30%) SAP
5 2 (2.20%) Capita
5 2 (2.20%) JDA
5 2 (2.20%) Oracle
5 2 (2.20%) RedPrairie
6 1 (1.10%) Dell
6 1 (1.10%) Dell KACE
6 1 (1.10%) Telerik
6 1 (1.10%) VMware