Customer Service Job Trends in Twickenham

Customer Service
Richmond upon Thames > Twickenham

The table below provides summary statistics and salary benchmarking for jobs advertised in Twickenham requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 18 September 2026, with comparisons to the same periods in the previous two years.

6 months to
18 Sep 2026
Same period 2025 Same period 2024
Rank 3 8 4
Rank change year-on-year +5 -4 +3
Permanent jobs citing Customer Service 14 3 9
As % of all permanent jobs in Twickenham 15.56% 12.50% 47.37%
As % of the Processes & Methodologies category 38.89% 12.50% 47.37%
Number of salaries quoted 2 0 0
10th Percentile £35,625 - -
25th Percentile £36,563 - -
Median annual salary (50th Percentile) £38,750 - -
75th Percentile £41,563 - -
90th Percentile £42,875 - -
Richmond upon Thames median annual salary £38,750 - -

All Process & Methodology Skills
Twickenham

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Twickenham.

Permanent vacancies with a requirement for process or methodology skills 36 24 19
As % of all permanent jobs advertised in Twickenham 40.00% 100.00% 100.00%
Number of salaries quoted 21 5 6
10th Percentile - £28,800 £41,859
25th Percentile £36,250 £39,000 £54,169
Median annual salary (50th Percentile) £40,000 £40,000 £64,425
Median % change year-on-year - -37.91% +32.33%
75th Percentile £50,000 £67,500 £68,750
90th Percentile - - -
Richmond upon Thames median annual salary £40,000 £45,000 £59,425
% change year-on-year -11.11% -24.27% +22.06%

Customer Service
Job Vacancy Trend in Twickenham

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Twickenham.

Customer Service job vacancy trend in Twickenham

Customer Service
Salary Trend in Twickenham

Salary distribution trend for jobs in Twickenham citing Customer Service.

Salary distribution trend for jobs in Twickenham citing Customer Service

Customer Service
Co-Occurring Skills & Capabilities in Twickenham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Applications
1 1 (7.14%) Microsoft Excel
1 1 (7.14%) Microsoft Office
Cloud Services
1 5 (35.71%) SaaS
2 3 (21.43%) Azure
Communications & Networking
1 7 (50.00%) LAN
1 7 (50.00%) WAN
2 3 (21.43%) SAN
Database & Business Intelligence
1 3 (21.43%) SQL Server
General
1 4 (28.57%) Finance
2 3 (21.43%) Telecoms
3 1 (7.14%) Analytical Skills
3 1 (7.14%) Organisational Skills
3 1 (7.14%) Social Skills
Job Titles
1 5 (35.71%) Head of Operations
2 4 (28.57%) Change Manager
3 2 (14.29%) 2nd Line Engineer
4 1 (7.14%) Administrator
4 1 (7.14%) Customer Engineer
4 1 (7.14%) Customer Service Engineer
4 1 (7.14%) IT Engineer
4 1 (7.14%) Logistics Administrator
4 1 (7.14%) Operations Manager
Miscellaneous
1 3 (21.43%) Enterprise Cloud
2 1 (7.14%) Analytical Mindset
Operating Systems
1 7 (50.00%) Linux
2 3 (21.43%) Red Hat Enterprise Linux
2 3 (21.43%) Windows Server 2019
Processes & Methodologies
1 10 (71.43%) Service Delivery
2 7 (50.00%) ITIL
3 5 (35.71%) Customer Experience
3 5 (35.71%) Data Privacy
3 5 (35.71%) Fintech
4 4 (28.57%) Change Management
5 3 (21.43%) Defect Management
5 3 (21.43%) Incident Management
5 3 (21.43%) Product Management
6 1 (7.14%) Budgeting
6 1 (7.14%) Business Transformation
6 1 (7.14%) Continuous Improvement
6 1 (7.14%) Cybersecurity
6 1 (7.14%) Data Entry
6 1 (7.14%) Digital Transformation Programme
6 1 (7.14%) Lean Six Sigma
6 1 (7.14%) Logistics
6 1 (7.14%) Planning and Forecasting
6 1 (7.14%) Problem-Solving
6 1 (7.14%) Strategic Planning
Programming Languages
1 3 (21.43%) Java
1 3 (21.43%) SQL
Qualifications
1 3 (21.43%) Degree
1 3 (21.43%) Dell Certification
1 3 (21.43%) MCSA
1 3 (21.43%) Microsoft Certification
Quality Assurance & Compliance
1 4 (28.57%) SLA
System Software
1 3 (21.43%) Active Directory
1 3 (21.43%) Hyper-V
1 3 (21.43%) VMware ESXi
Systems Management
1 3 (21.43%) WSUS
Vendors
1 9 (64.29%) Microsoft
2 3 (21.43%) Cisco
2 3 (21.43%) Dell
2 3 (21.43%) Fujitsu
2 3 (21.43%) HP
2 3 (21.43%) Juniper
2 3 (21.43%) Red Hat