2nd Line Support Engineer Jobs in Tyne and Wear

Second Line Support Engineer
North East > Tyne and Wear

The median Second Line Support Engineer salary in Tyne and Wear is £32,500 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 85 95 93
Rank change year-on-year +10 -2 -13
Permanent jobs requiring a 2nd Line Support Engineer 15 2 3
As % of all permanent jobs advertised in Tyne and Wear 1.14% 0.22% 0.28%
As % of the Job Titles category 1.18% 0.27% 0.29%
Number of salaries quoted 15 2 3
10th Percentile £26,600 - -
25th Percentile £31,125 - £26,250
Median annual salary (50th Percentile) £32,500 £32,000 £27,500
Median % change year-on-year +1.56% +16.36% +6.80%
75th Percentile £33,750 - £28,750
90th Percentile - - -
North East median annual salary £32,250 £32,000 £27,500
% change year-on-year +0.78% +16.36% +6.80%

All Permanent IT Job Vacancies
Tyne and Wear

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Tyne and Wear. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Tyne and Wear with a recognized job title 1,272 744 1,018
% of permanent jobs with a recognized job title 96.58% 81.13% 95.41%
Number of salaries quoted 1,062 459 696
10th Percentile £29,050 £31,000 £22,500
25th Percentile £36,250 £38,639 £31,250
Median annual salary (50th Percentile) £47,500 £52,500 £45,000
Median % change year-on-year -9.52% +16.67% -
75th Percentile £65,000 £64,125 £58,750
90th Percentile £75,772 £77,600 £77,500
North East median annual salary £47,500 £47,672 £40,000
% change year-on-year -0.36% +19.18% -8.83%

2nd Line Support Engineer
Job Vacancy Trend in Tyne and Wear

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in Tyne and Wear.

Job vacancy trend for 2nd Line Support Engineer in Tyne and Wear

2nd Line Support Engineer
Salary Trend in Tyne and Wear

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in Tyne and Wear.

Salary trend for 2nd Line Support Engineer in Tyne and Wear

2nd Line Support Engineer
Job Locations in Tyne and Wear

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Tyne and Wear region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Newcastle upon Tyne +13 15 £32,500 +1.56%
2nd Line Support Engineer
North East

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Tyne and Wear

For the 6 months to 25 April 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Tyne and Wear region featuring 2nd Line Support Engineer in the job title.

1 15 (100.00%) Microsoft
2 14 (93.33%) Azure
2 14 (93.33%) ITIL
3 13 (86.67%) Driving Licence
3 13 (86.67%) Social Skills
4 12 (80.00%) Active Directory
5 11 (73.33%) Microsoft Certification
5 11 (73.33%) SAN
5 11 (73.33%) SQL Server
5 11 (73.33%) Incident Management
5 11 (73.33%) Azure Certification
5 11 (73.33%) Desktop Virtualisation
5 11 (73.33%) Organisational Skills
5 11 (73.33%) Enterprise Storage
6 3 (20.00%) SharePoint
6 3 (20.00%) Microsoft 365
6 3 (20.00%) Problem-Solving
7 2 (13.33%) Microsoft Intune
7 2 (13.33%) Continuous Improvement
7 2 (13.33%) Windows Server
7 2 (13.33%) Microsoft Exchange
7 2 (13.33%) Windows
8 1 (6.67%) Python
8 1 (6.67%) Microsoft Office
8 1 (6.67%) LAN
8 1 (6.67%) WAN
8 1 (6.67%) VPN
8 1 (6.67%) SLA
8 1 (6.67%) Project Management
8 1 (6.67%) ITIL Certification

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in Tyne and Wear by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (20.00%) SharePoint
2 2 (13.33%) Microsoft Exchange
Applications
1 1 (6.67%) Microsoft Office
Cloud Services
1 14 (93.33%) Azure
2 3 (20.00%) Microsoft 365
3 1 (6.67%) Entra ID
3 1 (6.67%) Mimecast
Communications & Networking
1 11 (73.33%) SAN
2 1 (6.67%) Firewall
2 1 (6.67%) LAN
2 1 (6.67%) Remote Desktop
2 1 (6.67%) VPN
2 1 (6.67%) WAN
Database & Business Intelligence
1 11 (73.33%) SQL Server
2 1 (6.67%) Amazon RDS
General
1 13 (86.67%) Social Skills
2 11 (73.33%) Organisational Skills
3 1 (6.67%) Analytical Skills
Miscellaneous
1 13 (86.67%) Driving Licence
2 11 (73.33%) Enterprise Storage
Operating Systems
1 2 (13.33%) Windows
1 2 (13.33%) Windows Server
2 1 (6.67%) Windows Server 2016
Processes & Methodologies
1 14 (93.33%) ITIL
2 11 (73.33%) Desktop Virtualisation
2 11 (73.33%) Incident Management
3 3 (20.00%) Problem-Solving
4 2 (13.33%) Continuous Improvement
5 1 (6.67%) Customer Service
5 1 (6.67%) Cybersecurity
5 1 (6.67%) Project Management
5 1 (6.67%) Vulnerability Management
Programming Languages
1 1 (6.67%) Bash
1 1 (6.67%) PowerShell
1 1 (6.67%) Python
1 1 (6.67%) SQL
Qualifications
1 11 (73.33%) Azure Certification
1 11 (73.33%) Microsoft Certification
2 1 (6.67%) ITIL Certification
Quality Assurance & Compliance
1 1 (6.67%) SLA
System Software
1 12 (80.00%) Active Directory
2 1 (6.67%) Hyper-V
2 1 (6.67%) VMware Infrastructure
2 1 (6.67%) vSphere
Systems Management
1 2 (13.33%) Microsoft Intune
Vendors
1 15 (100.00%) Microsoft
2 1 (6.67%) Citrix
2 1 (6.67%) Draytek
2 1 (6.67%) VMware