The following table provides summary statistics for permanent job vacancies with a requirement for CTI skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CTI over the 3 months to 28 June 2017 with a comparison to the same period in the previous 2 years.

Computer Telephony Integration (CTI)
UK
3 months to
28 Jun 2017
Same period 2016 Same period 2015
Rank 862 868 812
Rank change year-on-year +6 -56  
Permanent jobs citing CTI 12 67 151
As % of all permanent IT jobs advertised in the UK 0.013% 0.068% 0.14%
As % of the Communications & Networking category 0.083% 0.40% 0.80%
Number of salaries quoted 8 36 129
Median salary £64,500 £50,000 £62,500
Median salary % change year-on-year +29.00% -20.00%  
90% offered a salary of more than £19,475 £30,000 £33,500
10% offered a salary of more than £112,125 £72,500 £101,000
UK excluding London median salary £28,250 £38,500 £48,750
% change year-on-year -26.62% -21.02%  

CTI is in the communications and computer networking skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications and computer networking skills.

Communications & Computer Network Skills
UK
Permanent job vacancies with a requirement for communications and computer networking skills 14393 16653 18928
As % of all permanent IT job vacancies advertised in the UK 16.19% 16.92% 17.29%
Number of salaries quoted 35626 41572 45755
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £26,250 £25,875 £26,000
10% offered a salary of more than £71,250 £70,000 £71,250
UK excluding London median salary £42,500 £42,500 £41,500
% change year-on-year - +2.40%  

CTI
Job Vacancy Trend

Job postings citing CTI as a percentage of all IT jobs advertised.

Job vacancy trend for CTI in the UK

CTI
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CTI.

Salary trend for CTI in the UK

CTI
Salary Histogram

The salary distribution of IT jobs citing CTI over the 3 months to 28 June 2017.

Salary histogram for CTI in the UK

CTI
Top 6 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CTI within the UK over the 3 months to 28 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +7 12 £64,500 +35.78% 3
London +27 7 £97,500 +39.28%
UK excluding London -6 5 £28,250 -26.62% 3
Midlands +15 3 £21,500 -14.00%
North of England -17 1 £41,500 -5.14%
South West - 1 - - 3

For the 6 months to 28 June 2017, IT jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for CTI.

1 21 (48.84%) ITIL
2 20 (46.51%) Telecoms
3 19 (44.19%) IVR
3 19 (44.19%) VoIP
4 13 (30.23%) Wireless
5 12 (27.91%) DNS
5 12 (27.91%) Kalman Filter
6 11 (25.58%) Firewall
7 10 (23.26%) Web Services
7 10 (23.26%) ITIL Certification
7 10 (23.26%) Skype for Business
8 9 (20.93%) Skype
9 8 (18.60%) Siebel
10 7 (16.28%) Active Directory
10 7 (16.28%) Avaya
11 6 (13.95%) Cisco
11 6 (13.95%) Microsoft
11 6 (13.95%) PBX
11 6 (13.95%) CRM
12 5 (11.63%) Packer
12 5 (11.63%) DevOps
12 5 (11.63%) Puppet
12 5 (11.63%) PABX
12 5 (11.63%) Jenkins
12 5 (11.63%) Siebel CRM
12 5 (11.63%) Mitel
12 5 (11.63%) Billing
12 5 (11.63%) Handset
12 5 (11.63%) MD110
12 5 (11.63%) Law

CTI
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (23.26%) Skype for Business
2 1 (2.33%) Documentum
2 1 (2.33%) MS Exchange
2 1 (2.33%) WebSphere
2 1 (2.33%) WebSphere Process Server
Applications
1 1 (2.33%) Microsoft Office
1 1 (2.33%) MS Visio
Business Applications
1 5 (11.63%) Siebel CRM
2 1 (2.33%) Dynamics CRM
Cloud Services
1 1 (2.33%) Microsoft Azure
1 1 (2.33%) Office 365
1 1 (2.33%) Oracle Service Cloud
Communications & Networking
1 19 (44.19%) VoIP
2 13 (30.23%) Wireless
3 12 (27.91%) DNS
4 11 (25.58%) Firewall
5 9 (20.93%) Skype
6 6 (13.95%) PBX
7 5 (11.63%) Internet
7 5 (11.63%) MD110
7 5 (11.63%) PABX
8 4 (9.30%) H.323
8 4 (9.30%) LDAP
8 4 (9.30%) Unified Communications
9 3 (6.98%) LAN
9 3 (6.98%) WAN
10 2 (4.65%) Asterisk PBX
10 2 (4.65%) ISDN
11 1 (2.33%) SAN
Development Applications
1 5 (11.63%) Git (software)
1 5 (11.63%) Jenkins
2 1 (2.33%) Visual Studio
General
1 20 (46.51%) Telecoms
2 5 (11.63%) Billing
2 5 (11.63%) Law
3 4 (9.30%) Legal
Job Titles
1 9 (20.93%) IT Manager
2 8 (18.60%) IT Services Manager
3 7 (16.28%) Analyst
3 7 (16.28%) Senior Manager
3 7 (16.28%) Senior Service Manager
3 7 (16.28%) Service Desk Manager
3 7 (16.28%) Service Manager
4 6 (13.95%) Senior IT Manager
4 6 (13.95%) Telephony Manager
5 5 (11.63%) Head of IT
5 5 (11.63%) Siebel Analyst
6 4 (9.30%) Head of IT Operations
6 4 (9.30%) Head of Operations
7 3 (6.98%) Communications Manager
7 3 (6.98%) Developer
8 2 (4.65%) Development Manager
8 2 (4.65%) Development Project Manager
8 2 (4.65%) IT Project Manager
8 2 (4.65%) Oracle Developer
8 2 (4.65%) Project Manager
Libraries, Frameworks & Software Standards
1 10 (23.26%) Web Services
2 4 (9.30%) XMPP
3 2 (4.65%) .NET
3 2 (4.65%) CSS
3 2 (4.65%) HTML
4 1 (2.33%) JSP
4 1 (2.33%) Middleware
Miscellaneous
1 19 (44.19%) IVR
2 5 (11.63%) Handset
2 5 (11.63%) Video Conferencing
3 4 (9.30%) Management Information System
4 2 (4.65%) NHS
5 1 (2.33%) Algorithms
5 1 (2.33%) Computer Science
5 1 (2.33%) Driving Licence
5 1 (2.33%) PKI
Operating Systems
1 5 (11.63%) Unix
2 2 (4.65%) Windows
2 2 (4.65%) Windows Server
3 1 (2.33%) Linux
3 1 (2.33%) Windows Server 2008
Processes & Methodologies
1 21 (48.84%) ITIL
2 12 (27.91%) Kalman Filter
3 6 (13.95%) CRM
4 5 (11.63%) DevOps
4 5 (11.63%) Statistics
5 4 (9.30%) Coaching
5 4 (9.30%) Disaster Recovery
5 4 (9.30%) Information Security
6 3 (6.98%) EAI
6 3 (6.98%) Release Management
6 3 (6.98%) Workflow
7 2 (4.65%) Agile Software Development
7 2 (4.65%) Data Strategy
7 2 (4.65%) ETL
7 2 (4.65%) Mobile Device Management
7 2 (4.65%) Problem Management
7 2 (4.65%) SOA
7 2 (4.65%) WFM
8 1 (2.33%) Project Management
8 1 (2.33%) Regression Testing
Programming Languages
1 2 (4.65%) C#
1 2 (4.65%) JavaScript
1 2 (4.65%) SQL
2 1 (2.33%) Assembly Language
2 1 (2.33%) C
2 1 (2.33%) C++
2 1 (2.33%) Java
2 1 (2.33%) PHP
2 1 (2.33%) PowerShell
Qualifications
1 10 (23.26%) ITIL Certification
2 3 (6.98%) Degree
3 1 (2.33%) Computer Science Degree
3 1 (2.33%) ITIL Foundation Certificate
3 1 (2.33%) Microsoft Certification
Quality Assurance & Compliance
1 4 (9.30%) SLA
System Software
1 7 (16.28%) Active Directory
2 1 (2.33%) Hyper-V
Systems Management
1 5 (11.63%) Packer
1 5 (11.63%) Puppet
2 2 (4.65%) MobiControl
3 1 (2.33%) Microsoft Data Protection Manager
3 1 (2.33%) SCCM
3 1 (2.33%) SCOM
3 1 (2.33%) SCOrch
3 1 (2.33%) SCVMM
Vendors
1 8 (18.60%) Siebel
2 7 (16.28%) Avaya
3 6 (13.95%) Cisco
3 6 (13.95%) Microsoft
4 5 (11.63%) Ericsson
4 5 (11.63%) Informatica
4 5 (11.63%) Mitel
4 5 (11.63%) Red Hat
5 3 (6.98%) Genesys
6 2 (4.65%) BT
6 2 (4.65%) IBM
6 2 (4.65%) NICE Systems
6 2 (4.65%) Nortel
6 2 (4.65%) Oracle
6 2 (4.65%) SOTI
7 1 (2.33%) Bomgar
7 1 (2.33%) DataCash
7 1 (2.33%) F5
7 1 (2.33%) jetNEXUS
7 1 (2.33%) Polycom
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