Period
to 28 January 2020

The following table provides summary statistics for permanent job vacancies with a requirement for CTI skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CTI over the 6 months to 28 January 2020 with a comparison to the same period in the previous 2 years.

Computer Telephony Integration (CTI)
UK
6 months to
28 Jan 2020
Same period 2019 Same period 2018
Rank 994 1073 1167
Rank change year-on-year +79 +94 -22
Permanent jobs citing CTI 29 42 29
As % of all permanent IT jobs advertised in the UK 0.023% 0.028% 0.017%
As % of the Communications & Networking category 0.15% 0.18% 0.11%
Number of salaries quoted 23 29 12
UK median annual salary £60,000 £60,000 £50,000
Median salary % change year-on-year - +20.00% +13.64%
10th Percentile £30,100 £48,750 £31,625
90th Percentile £77,250 £75,649 £57,348
UK excluding London median annual salary £60,000 £55,000 £50,000
% change year-on-year +9.09% +10.00% +36.99%

CTI is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Permanent vacancies with a requirement for communications or computer networking skills 18,851 22,728 26,147
As % of all permanent IT jobs advertised in the UK 15.01% 15.05% 15.19%
Number of salaries quoted 14,831 17,766 21,191
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £26,000 £26,250 £25,750
90th Percentile £77,500 £76,250 £72,500
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

CTI
Job Vacancy Trend

Job postings citing CTI as a percentage of all IT jobs advertised.

Job vacancy trend for CTI in the UK

CTI
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CTI.

Salary trend for CTI in the UK

CTI
Salary Histogram

The salary distribution of IT jobs citing CTI over the 6 months to 28 January 2020.

Salary histogram for CTI in the UK

CTI
Top 11 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CTI within the UK over the 6 months to 28 January 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +101 26 £60,000 +9.09% 7
UK excluding London +75 18 £60,000 +9.09% 8
South East +39 11 £60,000 +9.09% 4
London +75 7 £49,250 -24.46%
Yorkshire - 3 £60,000 - 1
North of England - 3 £60,000 - 1
East of England +67 2 £77,500 -3.13%
Midlands - 2 £62,500 - 2
South West +22 1 - -
West Midlands - 1 - - 2
East Midlands - 1 £62,500 -

For the 6 months to 28 January 2020, IT jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CTI.

1 16 (55.17%) VoIP
2 12 (41.38%) C#
3 8 (27.59%) C++
3 8 (27.59%) CRM
3 8 (27.59%) Git (software)
3 8 (27.59%) AWS
4 7 (24.14%) Agile Software Development
4 7 (24.14%) Cisco
5 6 (20.69%) Linux
5 6 (20.69%) Python
5 6 (20.69%) Java
5 6 (20.69%) SQL
5 6 (20.69%) Avaya
5 6 (20.69%) Salesforce.com
5 6 (20.69%) Open Source
5 6 (20.69%) Analytics
5 6 (20.69%) Problem-Solving
6 5 (17.24%) Cisco CUCM
6 5 (17.24%) Master Data Management
6 5 (17.24%) Team Foundation Server
6 5 (17.24%) Windows
6 5 (17.24%) SQL Server
6 5 (17.24%) Visual Studio
7 4 (13.79%) SAP
7 4 (13.79%) MySQL
7 4 (13.79%) E-Commerce
7 4 (13.79%) Motorola
7 4 (13.79%) TIBCO
7 4 (13.79%) Change Management
7 4 (13.79%) LAMP

CTI
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (13.79%) Elasticsearch
2 3 (10.34%) Skype for Business
Business Applications
1 4 (13.79%) Dynamics CRM
2 1 (3.45%) Radian6
2 1 (3.45%) Social Studio
Cloud Services
1 8 (27.59%) AWS
2 4 (13.79%) Amazon ECS
2 4 (13.79%) Amazon ElastiCache
2 4 (13.79%) Amazon S3
2 4 (13.79%) Amazon SQS
2 4 (13.79%) AWS Elastic Beanstalk
2 4 (13.79%) AWS Lambda
2 4 (13.79%) SaaS
2 4 (13.79%) Serverless
3 3 (10.34%) Office 365
4 2 (6.90%) Azure
5 1 (3.45%) Salesforce Sales Cloud
5 1 (3.45%) Salesforce Service Cloud
Communications & Networking
1 16 (55.17%) VoIP
2 4 (13.79%) Asterisk PBX
3 3 (10.34%) DSL
3 3 (10.34%) Ethernet
3 3 (10.34%) Internet
3 3 (10.34%) ISDN
3 3 (10.34%) PBX
3 3 (10.34%) PSTN
3 3 (10.34%) Skype
4 2 (6.90%) TCP/IP
5 1 (3.45%) Cisco ICM
5 1 (3.45%) Unified Communications
Database & Business Intelligence
1 5 (17.24%) SQL Server
2 4 (13.79%) Amazon Athena
2 4 (13.79%) Amazon DynamoDB
2 4 (13.79%) Amazon QuickSight
2 4 (13.79%) Amazon RDS
2 4 (13.79%) MySQL
2 4 (13.79%) Relational Database
3 1 (3.45%) GIS
Development Applications
1 8 (27.59%) Git (software)
2 5 (17.24%) Team Foundation Server
2 5 (17.24%) Visual Studio
General
1 3 (10.34%) Telecoms
2 1 (3.45%) Finance
2 1 (3.45%) German Language
2 1 (3.45%) Marketing
Job Titles
1 9 (31.03%) Architect
2 6 (20.69%) Solutions Architect
2 6 (20.69%) Support Engineer
3 5 (17.24%) Developer
4 4 (13.79%) C++ Developer
4 4 (13.79%) Telephony Engineer
4 4 (13.79%) VoIP Developer
5 3 (10.34%) 2nd Line Engineer
5 3 (10.34%) 2nd Line Support
5 3 (10.34%) 2nd Line Support Engineer
5 3 (10.34%) AWS Architect
5 3 (10.34%) C# Software Engineer
5 3 (10.34%) C++ Software Engineer
5 3 (10.34%) Products Support Engineer
5 3 (10.34%) Senior C# Software Engineer
5 3 (10.34%) Senior C++ Software Engineer
5 3 (10.34%) Senior Software Engineer
5 3 (10.34%) Senior Support Engineer
5 3 (10.34%) Software Engineer
5 3 (10.34%) Telephony Support
Libraries, Frameworks & Software Standards
1 4 (13.79%) ActiveMQ
1 4 (13.79%) FreeSWITCH
1 4 (13.79%) LAMP
1 4 (13.79%) RabbitMQ
1 4 (13.79%) WebRTC
2 3 (10.34%) CGI
2 3 (10.34%) Web Services
3 1 (3.45%) Electron Framework
3 1 (3.45%) HTML
3 1 (3.45%) Node.js
3 1 (3.45%) REST
3 1 (3.45%) SOAP
3 1 (3.45%) XML
Miscellaneous
1 4 (13.79%) Analytical Skills
1 4 (13.79%) Linux Command Line
2 3 (10.34%) Replication
2 3 (10.34%) Video Conferencing
2 3 (10.34%) Virtual Team
3 2 (6.90%) Cyber Kill Chain
3 2 (6.90%) Cyberthreat
3 2 (6.90%) Mainframe
3 2 (6.90%) Self-Motivation
4 1 (3.45%) CCTV
4 1 (3.45%) IVR
4 1 (3.45%) Mobile App
4 1 (3.45%) Social Media
4 1 (3.45%) User Experience
Operating Systems
1 6 (20.69%) Linux
2 5 (17.24%) Windows
3 3 (10.34%) Windows Server
Processes & Methodologies
1 8 (27.59%) CRM
2 7 (24.14%) Agile Software Development
3 6 (20.69%) Analytics
3 6 (20.69%) Open Source
3 6 (20.69%) Problem-Solving
4 5 (17.24%) Master Data Management
5 4 (13.79%) Change Management
5 4 (13.79%) E-Commerce
5 4 (13.79%) Project Delivery
5 4 (13.79%) Software Architecture
6 3 (10.34%) Data Extraction
6 3 (10.34%) Mentoring
6 3 (10.34%) Product Management
6 3 (10.34%) SOA
6 3 (10.34%) Software Engineering
7 2 (6.90%) Scrum
7 2 (6.90%) Time Management
7 2 (6.90%) TOGAF
7 2 (6.90%) Visualisation
7 2 (6.90%) WFM
Programming Languages
1 12 (41.38%) C#
2 8 (27.59%) C++
3 6 (20.69%) Java
3 6 (20.69%) Python
3 6 (20.69%) SQL
4 4 (13.79%) Bash Shell
5 2 (6.90%) C
5 2 (6.90%) COBOL
5 2 (6.90%) JavaScript
Qualifications
1 3 (10.34%) Degree
1 3 (10.34%) Security Cleared
2 1 (3.45%) CCNP
2 1 (3.45%) Cisco Certification
2 1 (3.45%) Computer Science Degree
2 1 (3.45%) ITIL Certification
2 1 (3.45%) SC Cleared
Quality Assurance & Compliance
1 2 (6.90%) NIST
2 1 (3.45%) QA
System Software
1 4 (13.79%) Kamailio
2 1 (3.45%) Docker
Systems Management
1 5 (17.24%) Cisco CUCM
2 1 (3.45%) Cisco UCCE
Vendors
1 7 (24.14%) Cisco
2 6 (20.69%) Avaya
2 6 (20.69%) Salesforce.com
3 4 (13.79%) Motorola
3 4 (13.79%) Pega
3 4 (13.79%) SAP
3 4 (13.79%) Talend
3 4 (13.79%) TIBCO
4 3 (10.34%) BroadSoft
4 3 (10.34%) BT
5 2 (6.90%) Genesys
5 2 (6.90%) Mitel
6 1 (3.45%) Conga
6 1 (3.45%) DocuSign
6 1 (3.45%) Informatica
6 1 (3.45%) Microsoft
6 1 (3.45%) Oracle
6 1 (3.45%) Pardot
6 1 (3.45%) Salesforce Marketing Cloud