Period
to 12 December 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CTI skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CTI over the 6 months to 12 December 2018 with a comparison to the same period in the previous 2 years.

Computer Telephony Integration (CTI)
UK
6 months to
12 Dec 2018
Same period 2017 Same period 2016
Rank 1084 1170 1163
Rank change year-on-year +86 -7 -12
Permanent jobs citing CTI 55 29 79
As % of all permanent IT jobs advertised in the UK 0.034% 0.016% 0.042%
As % of the Communications & Networking category 0.23% 0.10% 0.25%
Number of salaries quoted 39 13 43
UK median annual salary £55,242 £40,000 £50,000
Median salary % change year-on-year +38.11% -20.00% -23.08%
10th Percentile £48,750 £27,750 £26,500
90th Percentile £87,500 £56,600 £104,500
UK excluding London median annual salary £55,000 £40,000 £36,500
% change year-on-year +37.50% +9.59% -14.12%

CTI is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Permanent vacancies with a requirement for communications or computer networking skills 23,877 27,713 31,317
As % of all permanent IT jobs advertised in the UK 14.97% 15.45% 16.82%
Number of salaries quoted 18,727 22,423 25,578
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,250 £25,750 £26,000
90th Percentile £75,000 £72,500 £72,500
UK excluding London median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

CTI
Job Vacancy Trend

Job postings citing CTI as a percentage of all IT jobs advertised.

Job vacancy trend for CTI in the UK

CTI
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CTI.

Salary trend for CTI in the UK

CTI
Salary Histogram

The salary distribution of IT jobs citing CTI over the 6 months to 12 December 2018.

Salary histogram for CTI in the UK

CTI
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CTI within the UK over the 6 months to 12 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +102 42 £55,000 +37.50% 4
England +91 37 £55,000 +22.22% 3
South East +37 28 £55,000 +57.14% 2
Wales - 8 £75,649 - 1
London +64 3 £65,200 -
South West +30 2 £40,750 +1.88% 1
North of England +24 2 - -
North West - 2 - -
East of England +35 1 £80,000 -
Scotland +4 1 £45,000 +12.50%

For the 6 months to 12 December 2018, IT jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CTI.

1 32 (58.18%) Cisco
2 29 (52.73%) Agile Software Development
3 27 (49.09%) Avaya
4 25 (45.45%) WAN
5 23 (41.82%) Ethernet
6 22 (40.00%) McAfee
6 22 (40.00%) Riverbed
6 22 (40.00%) Skype
7 21 (38.18%) MPLS
7 21 (38.18%) CheckPoint
8 16 (29.09%) LAN
8 16 (29.09%) ITIL
8 16 (29.09%) Enterprise Architecture
8 16 (29.09%) Firewall
8 16 (29.09%) IVR
9 14 (25.45%) Microsoft
9 14 (25.45%) Problem-Solving
10 13 (23.64%) Back Office
11 12 (21.82%) Project Management
11 12 (21.82%) Verint
12 11 (20.00%) Waterfall
12 11 (20.00%) Unified Communications
12 11 (20.00%) Genesys
13 10 (18.18%) C#
13 10 (18.18%) PBX
13 10 (18.18%) Office 365
13 10 (18.18%) ITIL V3
13 10 (18.18%) Service Design
14 9 (16.36%) Analytics
14 9 (16.36%) Microsoft Office

CTI
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.82%) Exchange Server 2013
1 1 (1.82%) IIS
1 1 (1.82%) MS Exchange
1 1 (1.82%) Tomcat
Applications
1 9 (16.36%) Microsoft Office
2 8 (14.55%) Microsoft Project
Cloud Services
1 10 (18.18%) Office 365
2 6 (10.91%) Heroku
2 6 (10.91%) SaaS
2 6 (10.91%) Salesforce Sales Cloud
2 6 (10.91%) Salesforce Service Cloud
3 1 (1.82%) Amazon AWS
3 1 (1.82%) Azure Active Directory
3 1 (1.82%) Microsoft Azure
Communications & Networking
1 25 (45.45%) WAN
2 23 (41.82%) Ethernet
3 22 (40.00%) Skype
4 21 (38.18%) MPLS
5 16 (29.09%) Firewall
5 16 (29.09%) LAN
6 11 (20.00%) Unified Communications
7 10 (18.18%) PBX
8 8 (14.55%) VoIP
8 8 (14.55%) VPN
9 3 (5.45%) Network Security
9 3 (5.45%) Software-Defined Networking
10 2 (3.64%) VLAN
11 1 (1.82%) DHCP
11 1 (1.82%) DNS
11 1 (1.82%) H.323
11 1 (1.82%) IP Telephony
11 1 (1.82%) TCP/IP
11 1 (1.82%) Wireshark
Database & Business Intelligence
1 4 (7.27%) Relational Database
2 3 (5.45%) SQL Server
3 2 (3.64%) OLAP
4 1 (1.82%) PostgreSQL
Development Applications
1 8 (14.55%) Team Foundation Server
1 8 (14.55%) Visual Studio
2 5 (9.09%) Git (software)
3 2 (3.64%) WiX
General
1 13 (23.64%) Back Office
2 8 (14.55%) Telecoms
3 6 (10.91%) Marketing
4 2 (3.64%) Finance
Job Titles
1 24 (43.64%) Architect
2 11 (20.00%) Network Manager
3 9 (16.36%) Solutions Architect
4 8 (14.55%) Technical Design Leader
4 8 (14.55%) Technical Leader
4 8 (14.55%) Telephony Architect
5 7 (12.73%) Implementation Manager
6 6 (10.91%) Salesforce Architect
6 6 (10.91%) Salesforce Solution Architect
7 5 (9.09%) Infrastructure Manager
7 5 (9.09%) Network Infrastructure Manager
8 4 (7.27%) Delivery Manager
8 4 (7.27%) Infrastructure Delivery Manager
8 4 (7.27%) Network Delivery Manager
8 4 (7.27%) Software Architect
9 3 (5.45%) C# Architect
9 3 (5.45%) Voice Engineer
10 2 (3.64%) Data Manager
10 2 (3.64%) Integration Engineer
10 2 (3.64%) Lead C# Developer
Libraries, Frameworks & Software Standards
1 3 (5.45%) Web Services
2 2 (3.64%) ODBC
2 2 (3.64%) REST
2 2 (3.64%) SOAP
2 2 (3.64%) XSLT
3 1 (1.82%) .NET
3 1 (1.82%) ASP.NET
3 1 (1.82%) ASP.NET MVC
3 1 (1.82%) WebRTC
Miscellaneous
1 16 (29.09%) IVR
2 8 (14.55%) Analytical Skills
2 8 (14.55%) Hybrid Cloud
3 4 (7.27%) PMI
4 3 (5.45%) Data Centre
5 2 (3.64%) Mainframe
6 1 (1.82%) Analytical Mindset
6 1 (1.82%) Client/Server
6 1 (1.82%) Enterprise Software
6 1 (1.82%) NHS
6 1 (1.82%) Video Conferencing
6 1 (1.82%) Virtual Team
Operating Systems
1 7 (12.73%) Windows
2 4 (7.27%) Linux
3 2 (3.64%) Windows Server
Processes & Methodologies
1 29 (52.73%) Agile Software Development
2 16 (29.09%) Enterprise Architecture
2 16 (29.09%) ITIL
3 14 (25.45%) Problem-Solving
4 12 (21.82%) Project Management
5 11 (20.00%) Waterfall
6 10 (18.18%) ITIL V3
6 10 (18.18%) Service Design
7 9 (16.36%) Analytics
7 9 (16.36%) TOGAF
8 8 (14.55%) Data Privacy
8 8 (14.55%) Data Protection
8 8 (14.55%) Data Security
8 8 (14.55%) Network Design
8 8 (14.55%) Network Virtualisation
8 8 (14.55%) Time Management
9 7 (12.73%) Change Control
9 7 (12.73%) Creative Thinking
9 7 (12.73%) Information Security
9 7 (12.73%) Project Governance
Programming Languages
1 10 (18.18%) C#
2 5 (9.09%) Java
2 5 (9.09%) JavaScript
3 4 (7.27%) C++
4 3 (5.45%) COBOL
5 2 (3.64%) SQL
5 2 (3.64%) T-SQL
6 1 (1.82%) PowerShell
6 1 (1.82%) Shell Script
Qualifications
1 7 (12.73%) HNC
2 4 (7.27%) PMI Certification
3 3 (5.45%) Degree
3 3 (5.45%) SC Cleared
3 3 (5.45%) Security Cleared
Quality Assurance & Compliance
1 8 (14.55%) GDPR
2 4 (7.27%) QA
System Software
1 1 (1.82%) Active Directory
Systems Management
1 8 (14.55%) EMC NetWorker
2 6 (10.91%) Single Sign-On
3 4 (7.27%) Cisco CUCM
4 1 (1.82%) Microsoft Intune
4 1 (1.82%) SCCM
Vendors
1 32 (58.18%) Cisco
2 27 (49.09%) Avaya
3 22 (40.00%) McAfee
3 22 (40.00%) Riverbed
4 21 (38.18%) CheckPoint
5 14 (25.45%) Microsoft
6 12 (21.82%) Verint
7 11 (20.00%) Genesys
8 7 (12.73%) Salesforce.com
9 4 (7.27%) Motorola
10 3 (5.45%) F5
10 3 (5.45%) Juniper
10 3 (5.45%) TOWER Software
10 3 (5.45%) Unisys
11 1 (1.82%) Apple