Period
to 28 September 2020

The following table provides summary statistics for permanent job vacancies with a requirement for CTI skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CTI over the 6 months to 28 September 2020 with a comparison to the same period in the previous 2 years.

Computer Telephony Integration (CTI)
UK
6 months to
28 Sep 2020
Same period 2019 Same period 2018
Rank 671 1033 1133
Rank change year-on-year +362 +100 +69
Permanent jobs citing CTI 15 47 52
As % of all permanent jobs advertised in the UK 0.031% 0.034% 0.031%
As % of the Communications & Networking category 0.20% 0.21% 0.21%
Number of salaries quoted 15 33 37
Median annual salary £65,000 £55,000 £55,000
Median salary % change year-on-year +18.18% - +37.50%
UK excluding London median annual salary £65,000 £54,000 £55,000
% change year-on-year +20.37% -1.82% +57.14%

CTI is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Permanent vacancies with a requirement for communications or computer networking skills 7,476 21,880 24,869
As % of all permanent IT jobs advertised in the UK 15.57% 15.70% 14.94%
Number of salaries quoted 5,920 16,587 19,759
Median annual salary £52,500 £45,000 £47,500
Median salary % change year-on-year +16.67% -5.26% +5.56%
10th Percentile £30,500 £25,689 £25,750
90th Percentile £82,500 £77,500 £75,000
UK excluding London median annual salary £45,500 £42,500 £42,500
% change year-on-year +7.06% - +6.25%

CTI
Job Vacancy Trend

Job postings citing CTI as a proportion of all IT jobs advertised.

Job vacancy trend for CTI in the UK

CTI
Salary Trend

3-month moving average salary quoted in jobs citing CTI.

Salary trend for CTI in the UK

CTI
Salary Histogram

Salary distribution for jobs citing CTI over the 6 months to 28 September 2020.

Salary histogram for CTI in the UK

CTI
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CTI within the UK over the 6 months to 28 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +297 13 £65,000 +20.37% 1
England +357 7 £55,000 - 2
Scotland - 7 £65,000 -
South East +190 4 £55,000 +4.76%
Work from Home - 2 £55,000 - 1
London +270 1 £55,000 -25.42% 1
Midlands - 1 £67,500 -
South West - 1 £38,000 -
West Midlands - 1 £67,500 -

For the 6 months to 28 September 2020, IT jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CTI.

1 11 (73.33%) Cisco
2 10 (66.67%) Azure
3 9 (60.00%) AWS
3 9 (60.00%) SaaS
3 9 (60.00%) Microsoft
3 9 (60.00%) Kubernetes
3 9 (60.00%) Docker
4 8 (53.33%) Mentoring
5 7 (46.67%) Coaching
5 7 (46.67%) AWS Certification
5 7 (46.67%) GCP
5 7 (46.67%) Hybrid Cloud
5 7 (46.67%) Software-Defined Networking
5 7 (46.67%) Line Management
5 7 (46.67%) Nexpose
5 7 (46.67%) Identity Access Management
5 7 (46.67%) Server Virtualisation
5 7 (46.67%) Cloud Native
5 7 (46.67%) Technical Leadership
5 7 (46.67%) CCNP
5 7 (46.67%) CCNA
5 7 (46.67%) Cisco Certification
5 7 (46.67%) Microsoft Certification
5 7 (46.67%) SAML
5 7 (46.67%) Firewall
5 7 (46.67%) SQL
5 7 (46.67%) ITIL
5 7 (46.67%) MCSE
5 7 (46.67%) LAN
5 7 (46.67%) WAN

CTI
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Cloud Services
1 10 (66.67%) Azure
2 9 (60.00%) AWS
2 9 (60.00%) SaaS
3 7 (46.67%) GCP
3 7 (46.67%) IaaS
3 7 (46.67%) Office 365
4 1 (6.67%) Dynamics 365
4 1 (6.67%) Power Platform
4 1 (6.67%) PowerApps
4 1 (6.67%) Salesforce Service Cloud
Communications & Networking
1 7 (46.67%) Firewall
1 7 (46.67%) LAN
1 7 (46.67%) Software-Defined Networking
1 7 (46.67%) TCP/IP
1 7 (46.67%) WAN
2 3 (20.00%) VoIP
Database & Business Intelligence
1 1 (6.67%) Power BI
1 1 (6.67%) SQL Server
Development Applications
1 7 (46.67%) Metasploit
1 7 (46.67%) WebScarab
2 1 (6.67%) Git (software)
2 1 (6.67%) Team Foundation Server
General
1 1 (6.67%) Billing
1 1 (6.67%) Police
1 1 (6.67%) Telecoms
Job Titles
1 7 (46.67%) Architect
1 7 (46.67%) Cloud Architect
1 7 (46.67%) Cloud Solutions Architect
1 7 (46.67%) Solutions Architect
2 3 (20.00%) C# Developer
2 3 (20.00%) Developer
3 2 (13.33%) Consultant
4 1 (6.67%) Administrator
4 1 (6.67%) C# Software Developer
4 1 (6.67%) C++ Developer
4 1 (6.67%) C++ Software Developer
4 1 (6.67%) C++/C# Developer
4 1 (6.67%) Salesforce Administrator
4 1 (6.67%) Senior Manager
4 1 (6.67%) Senior Technical Manager
4 1 (6.67%) Software Developer
4 1 (6.67%) SQL Server Developer
4 1 (6.67%) Technical Manager
4 1 (6.67%) Technology Manager
4 1 (6.67%) Telecoms Manager
Libraries, Frameworks & Software Standards
1 7 (46.67%) OAuth
1 7 (46.67%) OAuth2
1 7 (46.67%) OpenID
1 7 (46.67%) SAML
2 2 (13.33%) .NET
2 2 (13.33%) .NET Core
2 2 (13.33%) AngularJS
2 2 (13.33%) ASP.NET
2 2 (13.33%) JTAPI
2 2 (13.33%) Vue.js
Miscellaneous
1 7 (46.67%) Cloud Native
1 7 (46.67%) Hybrid Cloud
1 7 (46.67%) Mobile App
Operating Systems
1 2 (13.33%) Linux
2 1 (6.67%) Windows
Processes & Methodologies
1 8 (53.33%) Mentoring
2 7 (46.67%) Coaching
2 7 (46.67%) Cybersecurity
2 7 (46.67%) Enterprise Architecture
2 7 (46.67%) Identity Access Management
2 7 (46.67%) ITIL
2 7 (46.67%) Line Management
2 7 (46.67%) Penetration Testing
2 7 (46.67%) Server Virtualisation
2 7 (46.67%) Technical Leadership
2 7 (46.67%) TOGAF
2 7 (46.67%) Web Development
3 5 (33.33%) Development Roadmap
4 3 (20.00%) CRM
4 3 (20.00%) Software Engineering
4 3 (20.00%) WFM
5 2 (13.33%) Agile Software Development
5 2 (13.33%) Decision-Making
5 2 (13.33%) Problem-Solving
6 1 (6.67%) Collaborative Working
Programming Languages
1 7 (46.67%) SQL
2 3 (20.00%) C#
2 3 (20.00%) C++
3 2 (13.33%) JavaScript
Qualifications
1 7 (46.67%) AWS Certification
1 7 (46.67%) CCNA
1 7 (46.67%) CCNP
1 7 (46.67%) Cisco Certification
1 7 (46.67%) MCSE
1 7 (46.67%) Microsoft Certification
System Software
1 9 (60.00%) Docker
Systems Management
1 9 (60.00%) Kubernetes
2 7 (46.67%) Core Impact
2 7 (46.67%) Nessus
2 7 (46.67%) Nexpose
Vendors
1 11 (73.33%) Cisco
2 9 (60.00%) Microsoft
3 7 (46.67%) Google
4 4 (26.67%) Avaya
5 3 (20.00%) Pega
6 2 (13.33%) Mitel
7 1 (6.67%) Conga
7 1 (6.67%) Salesforce.com
7 1 (6.67%) Zuora