Period
to 23 September 2019

The following table provides summary statistics for permanent job vacancies with a requirement for CTI skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CTI over the 6 months to 23 September 2019 with a comparison to the same period in the previous 2 years.

Computer Telephony Integration (CTI)
UK
6 months to
23 Sep 2019
Same period 2018 Same period 2017
Rank 1028 1119 1193
Rank change year-on-year +91 +74 -62
Permanent jobs citing CTI 49 52 23
As % of all permanent IT jobs advertised in the UK 0.035% 0.031% 0.013%
As % of the Communications & Networking category 0.22% 0.21% 0.082%
Number of salaries quoted 35 34 16
UK median annual salary £55,000 £55,000 £40,000
Median salary % change year-on-year - +37.50% -20.00%
10th Percentile £34,500 £29,900 £23,425
90th Percentile £83,000 £87,500 £108,750
UK excluding London median annual salary £54,000 £55,000 £33,750
% change year-on-year -1.82% +62.96% -11.18%

CTI is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Permanent vacancies with a requirement for communications or computer networking skills 21,988 24,697 27,929
As % of all permanent IT jobs advertised in the UK 15.71% 14.94% 15.90%
Number of salaries quoted 16,668 19,628 22,685
UK median annual salary £45,000 £47,500 £45,000
Median salary % change year-on-year -5.26% +5.56% -
10th Percentile £25,750 £25,750 £25,750
90th Percentile £77,500 £75,000 £71,250
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

CTI
Job Vacancy Trend

Job postings citing CTI as a percentage of all IT jobs advertised.

Job vacancy trend for CTI in the UK

CTI
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CTI.

Salary trend for CTI in the UK

CTI
Salary Histogram

The salary distribution of IT jobs citing CTI over the 6 months to 23 September 2019.

Salary histogram for CTI in the UK

CTI
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CTI within the UK over the 6 months to 23 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 47 £54,000 -6.09% 4
UK excluding London +41 42 £54,000 -1.82% 4
South East +48 37 £53,250 -3.18% 2
London +83 5 £73,750 +13.11%
East of England +70 2 £77,500 -3.13%
North of England +7 2 £50,000 - 1
North West +16 1 £40,000 -
South West +13 1 £45,000 +69.81%
Yorkshire - 1 £60,000 - 1

For the 6 months to 23 September 2019, IT jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CTI.

1 27 (55.10%) C#
2 25 (51.02%) VoIP
3 24 (48.98%) Avaya
3 24 (48.98%) Agile Software Development
4 23 (46.94%) Git (software)
5 20 (40.82%) Problem-Solving
5 20 (40.82%) Cisco
6 17 (34.69%) SQL Server
7 16 (32.65%) Visual Studio
7 16 (32.65%) Team Foundation Server
7 16 (32.65%) Azure
7 16 (32.65%) AWS
8 15 (30.61%) Cisco CUCM
8 15 (30.61%) Relational Database
9 14 (28.57%) Mentoring
9 14 (28.57%) C++
9 14 (28.57%) Motorola
10 13 (26.53%) SQL
10 13 (26.53%) Product Management
10 13 (26.53%) Video Conferencing
10 13 (26.53%) Virtual Team
11 10 (20.41%) .NET
11 10 (20.41%) Microservices
11 10 (20.41%) SaaS
12 9 (18.37%) IIS
12 9 (18.37%) T-SQL
12 9 (18.37%) Web Services
12 9 (18.37%) B2C
12 9 (18.37%) Scrum
13 8 (16.33%) CMS

CTI
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (18.37%) IIS
2 8 (16.33%) CMS
3 5 (10.20%) Elasticsearch
Business Applications
1 4 (8.16%) Dynamics CRM
2 1 (2.04%) Payment Gateway
2 1 (2.04%) Sage 50
Cloud Services
1 16 (32.65%) AWS
1 16 (32.65%) Azure
2 10 (20.41%) SaaS
3 8 (16.33%) Cloud Computing
4 6 (12.24%) Twilio
5 4 (8.16%) Amazon ECS
5 4 (8.16%) Amazon ElastiCache
5 4 (8.16%) Amazon S3
5 4 (8.16%) Amazon SQS
5 4 (8.16%) AWS Elastic Beanstalk
5 4 (8.16%) AWS Lambda
5 4 (8.16%) Serverless
6 2 (4.08%) IaaS
6 2 (4.08%) PaaS
7 1 (2.04%) Force.com
7 1 (2.04%) Heroku
7 1 (2.04%) Power Platform
7 1 (2.04%) Salesforce Sales Cloud
7 1 (2.04%) Salesforce Service Cloud
Communications & Networking
1 25 (51.02%) VoIP
2 6 (12.24%) GPRS
3 4 (8.16%) Network Security
3 4 (8.16%) WAN
4 3 (6.12%) LAN
4 3 (6.12%) Wireless
5 2 (4.08%) 2G
5 2 (4.08%) 3G
5 2 (4.08%) 4G
5 2 (4.08%) Cisco ICM
5 2 (4.08%) Firewall
5 2 (4.08%) H.323
5 2 (4.08%) IP Telephony
5 2 (4.08%) ISDN
5 2 (4.08%) LTE
5 2 (4.08%) SS7
5 2 (4.08%) UMTS
5 2 (4.08%) Wi-Fi
6 1 (2.04%) Cisco Nexus
6 1 (2.04%) Unified Communications
Database & Business Intelligence
1 17 (34.69%) SQL Server
2 15 (30.61%) Relational Database
3 8 (16.33%) Amazon Athena
3 8 (16.33%) NoSQL
3 8 (16.33%) SQL Server 2008
3 8 (16.33%) SQL Server 2012
3 8 (16.33%) SQL Server 2014
3 8 (16.33%) SQL Server 2016
4 6 (12.24%) Redis
5 4 (8.16%) Amazon DynamoDB
5 4 (8.16%) Amazon QuickSight
5 4 (8.16%) Amazon RDS
6 1 (2.04%) Crystal Reports
6 1 (2.04%) Power BI
6 1 (2.04%) SQL Server Analysis Services
6 1 (2.04%) SQL Server Integration Services
6 1 (2.04%) SQL Server Reporting Services
Development Applications
1 23 (46.94%) Git (software)
2 16 (32.65%) Team Foundation Server
2 16 (32.65%) Visual Studio
3 8 (16.33%) git-flow
3 8 (16.33%) Jenkins
3 8 (16.33%) Octopus Deploy
4 3 (6.12%) Ant
General
1 6 (12.24%) Finance
2 5 (10.20%) Telecoms
3 3 (6.12%) Police
3 3 (6.12%) Public Sector
4 2 (4.08%) Financial Institution
4 2 (4.08%) Legal
4 2 (4.08%) Marketing
5 1 (2.04%) Electronics
5 1 (2.04%) Manufacturing
5 1 (2.04%) Retail
Job Titles
1 20 (40.82%) Architect
2 12 (24.49%) Software Architect
3 10 (20.41%) C# Architect
4 8 (16.33%) Developer
5 7 (14.29%) .NET Developer
6 6 (12.24%) Solutions Architect
6 6 (12.24%) Support Engineer
7 5 (10.20%) Product Engineer
7 5 (10.20%) Products Support Engineer
8 3 (6.12%) AWS Architect
8 3 (6.12%) AWS Solutions Architect
8 3 (6.12%) C# Software Engineer
8 3 (6.12%) C++ Software Engineer
8 3 (6.12%) Integration Engineer
8 3 (6.12%) Network Engineer
8 3 (6.12%) Senior .NET Developer
8 3 (6.12%) Senior C# Software Engineer
8 3 (6.12%) Senior C++ Software Engineer
8 3 (6.12%) Senior Developer
8 3 (6.12%) Senior Software Engineer
Libraries, Frameworks & Software Standards
1 10 (20.41%) .NET
2 9 (18.37%) Web Services
3 8 (16.33%) .NET Core
3 8 (16.33%) ASP.NET Web API
3 8 (16.33%) RabbitMQ
4 2 (4.08%) AngularJS
4 2 (4.08%) CGI
4 2 (4.08%) Node.js
4 2 (4.08%) Twitter Bootstrap
5 1 (2.04%) CSS
5 1 (2.04%) HTML
5 1 (2.04%) XML
Miscellaneous
1 13 (26.53%) Video Conferencing
1 13 (26.53%) Virtual Team
2 8 (16.33%) Analytical Skills
2 8 (16.33%) N-Tier
3 6 (12.24%) Private Cloud
4 5 (10.20%) IVR
4 5 (10.20%) Replication
4 5 (10.20%) Self-Motivation
5 2 (4.08%) NHS
6 1 (2.04%) Chip and PIN
6 1 (2.04%) Cyber Kill Chain
6 1 (2.04%) Cyberthreat
6 1 (2.04%) Data Centre
6 1 (2.04%) Enterprise Software
6 1 (2.04%) EPoS
6 1 (2.04%) Mainframe
Operating Systems
1 5 (10.20%) Windows
2 3 (6.12%) Linux
2 3 (6.12%) Windows Server
Processes & Methodologies
1 24 (48.98%) Agile Software Development
2 20 (40.82%) Problem-Solving
3 14 (28.57%) Mentoring
4 13 (26.53%) Product Management
5 10 (20.41%) Microservices
6 9 (18.37%) B2C
6 9 (18.37%) Scrum
7 8 (16.33%) Content Management
7 8 (16.33%) Continuous Integration
7 8 (16.33%) MVC
7 8 (16.33%) SDLC
7 8 (16.33%) Sprint Planning
8 6 (12.24%) CRM
9 5 (10.20%) Change Management
9 5 (10.20%) Data Extraction
9 5 (10.20%) Project Delivery
9 5 (10.20%) Software Testing
10 4 (8.16%) Dependency Management
10 4 (8.16%) Information Security
10 4 (8.16%) Master Data Management
Programming Languages
1 27 (55.10%) C#
2 14 (28.57%) C++
3 13 (26.53%) SQL
4 9 (18.37%) T-SQL
5 6 (12.24%) PowerShell
6 3 (6.12%) Java
6 3 (6.12%) JavaScript
7 2 (4.08%) VB
8 1 (2.04%) COBOL
8 1 (2.04%) VB.NET
8 1 (2.04%) VBA
Qualifications
1 5 (10.20%) Degree
2 4 (8.16%) Cisco Certification
3 3 (6.12%) Security Cleared
4 2 (4.08%) CISSP
5 1 (2.04%) CCNA
5 1 (2.04%) CCNP
5 1 (2.04%) ITIL Certification
5 1 (2.04%) Master's Degree
5 1 (2.04%) MCP
5 1 (2.04%) MCSE
5 1 (2.04%) Microsoft Certification
5 1 (2.04%) SC Cleared
Quality Assurance & Compliance
1 1 (2.04%) NIST
System Software
1 1 (2.04%) Hyper-V
1 1 (2.04%) VMware Infrastructure
Systems Management
1 15 (30.61%) Cisco CUCM
2 1 (2.04%) Cisco UCCE
2 1 (2.04%) Kibana
Vendors
1 24 (48.98%) Avaya
2 20 (40.82%) Cisco
3 14 (28.57%) Motorola
4 6 (12.24%) Microsoft
5 5 (10.20%) Salesforce.com
5 5 (10.20%) SAP
6 4 (8.16%) Pega
6 4 (8.16%) Talend
6 4 (8.16%) TIBCO
7 3 (6.12%) Juniper
8 2 (4.08%) Blue Coat
8 2 (4.08%) Genesys
8 2 (4.08%) Riverbed
9 1 (2.04%) F5
9 1 (2.04%) Fortinet
9 1 (2.04%) HP
9 1 (2.04%) Nortel
9 1 (2.04%) Sage
9 1 (2.04%) Siemens
9 1 (2.04%) VMware