Period
to 24 November 2017

The following table provides summary statistics for permanent job vacancies with a requirement for CTI skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CTI over the 6 months to 24 November 2017 with a comparison to the same period in the previous 2 years.

Computer Telephony Integration (CTI)
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1184 1135 1147
Rank change year-on-year -49 +12 +55
Permanent jobs citing CTI 27 87 176
As % of all permanent IT jobs advertised in the UK 0.015% 0.046% 0.080%
As % of the Communications & Networking category 0.096% 0.27% 0.48%
Number of salaries quoted 12 49 150
UK median annual salary £40,000 £47,500 £65,000
Median salary % change year-on-year -15.79% -26.92% +44.44%
10th Percentile £27,313 £26,450 £35,750
90th Percentile £53,000 £103,000 £100,000
UK excluding London median annual salary £40,000 £36,250 £41,250
% change year-on-year +10.34% -12.12% -8.33%

CTI is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Permanent vacancies with a requirement for communications or computer networking skills 28197 32099 36357
As % of all permanent IT jobs advertised in the UK 15.65% 16.96% 16.62%
Number of salaries quoted 22815 26256 30085
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,750 £26,000 £25,000
90th Percentile £72,500 £72,500 £71,250
UK excluding London median annual salary £40,000 £40,000 £40,000

CTI
Job Vacancy Trend

Job postings citing CTI as a percentage of all IT jobs advertised.

Job vacancy trend for CTI in the UK

CTI
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CTI.

Salary trend for CTI in the UK

CTI
Salary Histogram

The salary distribution of IT jobs citing CTI over the 6 months to 24 November 2017.

Salary histogram for CTI in the UK

CTI
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CTI within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +29 26 £40,000 +10.34% 4
England -5 26 £40,000 - 4
South East +32 9 £35,000 - 3
Midlands +40 8 £28,750 +15.00%
West Midlands +21 5 - -
Yorkshire +28 4 £50,500 -8.18%
North of England +17 4 £50,500 -8.18% 1
East of England +10 3 - -
East Midlands - 3 £28,750 -
South West +20 1 £40,000 -27.27%
Scotland -15 1 £40,000 -
London -30 1 - -

For the 6 months to 24 November 2017, IT jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for CTI.

1 14 (51.85%) SQL Server
2 13 (48.15%) Windows
3 12 (44.44%) Microsoft
4 11 (40.74%) CRM
5 10 (37.04%) .NET
5 10 (37.04%) C#
5 10 (37.04%) Cisco
6 9 (33.33%) Citrix
7 8 (29.63%) VoIP
7 8 (29.63%) Finance
8 7 (25.93%) Firewall
8 7 (25.93%) Windows Server 2012
8 7 (25.93%) Windows Server
9 6 (22.22%) JavaScript
10 5 (18.52%) PHP
10 5 (18.52%) HTML
10 5 (18.52%) MySQL
10 5 (18.52%) Oracle
10 5 (18.52%) CSS
10 5 (18.52%) Siebel
10 5 (18.52%) VB.NET
10 5 (18.52%) OOP
10 5 (18.52%) XHTML
10 5 (18.52%) Avaya
10 5 (18.52%) Salesforce.com
10 5 (18.52%) Agile Software Development
10 5 (18.52%) Web Development
10 5 (18.52%) Robotic Process Automation
10 5 (18.52%) Salesforce.com CRM
11 4 (14.81%) Data Centre

CTI
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (14.81%) Elasticsearch
2 3 (11.11%) SharePoint
3 2 (7.41%) Exchange Server 2010
3 2 (7.41%) MS Exchange
4 1 (3.70%) Skype for Business
Applications
1 4 (14.81%) Microsoft Office
2 1 (3.70%) Microsoft Excel
2 1 (3.70%) Microsoft PowerPoint
2 1 (3.70%) MS Visio
Business Applications
1 5 (18.52%) Salesforce.com CRM
2 2 (7.41%) Dynamics CRM
Cloud Services
1 3 (11.11%) Office 365
2 2 (7.41%) Mimecast
Communications & Networking
1 8 (29.63%) VoIP
2 7 (25.93%) Firewall
3 4 (14.81%) Network Security
3 4 (14.81%) TCP/IP
3 4 (14.81%) Unified Communications
4 3 (11.11%) Asterisk PBX
4 3 (11.11%) PBX
5 2 (7.41%) DNS
5 2 (7.41%) HTTP
5 2 (7.41%) HTTPS
5 2 (7.41%) IPsec
5 2 (7.41%) LAN
5 2 (7.41%) LDAP
5 2 (7.41%) NetScaler
5 2 (7.41%) RTP
5 2 (7.41%) SAN
5 2 (7.41%) Softphone
5 2 (7.41%) SSH
5 2 (7.41%) WAN
5 2 (7.41%) Wireless
Database & Business Intelligence
1 14 (51.85%) SQL Server
2 5 (18.52%) MySQL
Development Applications
1 4 (14.81%) Visual Studio
1 4 (14.81%) WiX
2 2 (7.41%) JIRA
General
1 8 (29.63%) Finance
2 4 (14.81%) Telecoms
3 2 (7.41%) Electronics
3 2 (7.41%) Manufacturing
3 2 (7.41%) Marketing
Job Titles
1 6 (22.22%) Developer
2 5 (18.52%) HTML Developer
2 5 (18.52%) JavaScript Developer
3 4 (14.81%) Infrastructure Manager
3 4 (14.81%) Software Engineer
4 3 (11.11%) IT Support
4 3 (11.11%) IT Support Technician
4 3 (11.11%) IT Technician
4 3 (11.11%) Support Technician
5 2 (7.41%) 2nd Line Support
5 2 (7.41%) Cisco Support
5 2 (7.41%) Communications Manager
5 2 (7.41%) Infrastructure Engineer
5 2 (7.41%) Server Engineer
5 2 (7.41%) Support Engineer
5 2 (7.41%) Technical Architect
5 2 (7.41%) VMware Engineer
5 2 (7.41%) Windows Engineer
5 2 (7.41%) Windows Infrastructure Engineer
5 2 (7.41%) Windows Server Engineer
Libraries, Frameworks & Software Standards
1 10 (37.04%) .NET
2 5 (18.52%) CSS
2 5 (18.52%) HTML
2 5 (18.52%) XHTML
3 4 (14.81%) WCF
3 4 (14.81%) XML
4 3 (11.11%) Web Services
5 2 (7.41%) JTAPI
5 2 (7.41%) RFC 2833
5 2 (7.41%) TAPI
Miscellaneous
1 4 (14.81%) Data Centre
2 3 (11.11%) PlayStation
3 2 (7.41%) Management Information System
4 1 (3.70%) Handset
4 1 (3.70%) IVR
4 1 (3.70%) Mainframe
4 1 (3.70%) Social Media
Operating Systems
1 13 (48.15%) Windows
2 7 (25.93%) Windows Server
2 7 (25.93%) Windows Server 2012
3 3 (11.11%) Linux
3 3 (11.11%) Windows 10
3 3 (11.11%) Windows 7
4 2 (7.41%) Debian
4 2 (7.41%) Fedora
4 2 (7.41%) Ubuntu
4 2 (7.41%) Windows Server 2008
5 1 (3.70%) Unix
Processes & Methodologies
1 11 (40.74%) CRM
2 5 (18.52%) Agile Software Development
2 5 (18.52%) OOP
2 5 (18.52%) Robotic Process Automation
2 5 (18.52%) Web Development
3 4 (14.81%) Multithreading
3 4 (14.81%) OOD
3 4 (14.81%) OWASP
3 4 (14.81%) PRINCE2
3 4 (14.81%) Software Engineering
4 2 (7.41%) Business Intelligence
4 2 (7.41%) Digital Marketing
4 2 (7.41%) Disaster Recovery
4 2 (7.41%) Infrastructure Management
4 2 (7.41%) ITIL
4 2 (7.41%) Presales
4 2 (7.41%) Process Management
4 2 (7.41%) Programme Management
5 1 (3.70%) Analytics
5 1 (3.70%) Root Cause Analysis
Programming Languages
1 10 (37.04%) C#
2 6 (22.22%) JavaScript
3 5 (18.52%) PHP
3 5 (18.52%) VB.NET
4 4 (14.81%) C++
5 3 (11.11%) SQL
6 2 (7.41%) T-SQL
7 1 (3.70%) COBOL
7 1 (3.70%) Java
Qualifications
1 4 (14.81%) CCNA
1 4 (14.81%) Cisco Certification
2 2 (7.41%) Degree
2 2 (7.41%) Master's Degree
2 2 (7.41%) Microsoft Certification
Quality Assurance & Compliance
1 3 (11.11%) SLA
2 2 (7.41%) ISO/IEC 27001
2 2 (7.41%) PA-DSS
2 2 (7.41%) PCI DSS
3 1 (3.70%) QA
System Software
1 3 (11.11%) Hyper-V
2 2 (7.41%) VMware ESXi
2 2 (7.41%) VMware Infrastructure
2 2 (7.41%) vSphere
2 2 (7.41%) XenDesktop
Systems Management
1 3 (11.11%) WSUS
2 2 (7.41%) Cisco CUCM
2 2 (7.41%) vCenter Server
Vendors
1 12 (44.44%) Microsoft
2 10 (37.04%) Cisco
3 9 (33.33%) Citrix
4 5 (18.52%) Avaya
4 5 (18.52%) Oracle
4 5 (18.52%) Salesforce.com
4 5 (18.52%) Siebel
5 4 (14.81%) VMware
6 2 (7.41%) HP
6 2 (7.41%) Red Hat
6 2 (7.41%) SAP
6 2 (7.41%) Veeam
7 1 (3.70%) Samsung