Period
to 23 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for CTI skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CTI over the 6 months to 23 October 2018 with a comparison to the same period in the previous 2 years.

Computer Telephony Integration (CTI)
UK
6 months to
23 Oct 2018
Same period 2017 Same period 2016
Rank 1103 1178 1124
Rank change year-on-year +75 -54 -21
Permanent jobs citing CTI 54 18 113
As % of all permanent IT jobs advertised in the UK 0.033% 0.010% 0.060%
As % of the Communications & Networking category 0.22% 0.064% 0.36%
Number of salaries quoted 35 10 60
UK median annual salary £55,000 £35,000 £50,000
Median salary % change year-on-year +57.14% -30.00% -20.00%
10th Percentile £45,900 £26,875 £26,500
90th Percentile £87,500 £95,250 £102,500
UK excluding London median annual salary £55,000 £35,000 £38,000
% change year-on-year +57.14% -7.89% -10.59%

CTI is in the Communications and Computer Networking category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications or computer networking skills.

All Communications and Computer Networking Skills
UK
Permanent vacancies with a requirement for communications or computer networking skills 24,514 27,918 31,820
As % of all permanent IT jobs advertised in the UK 14.88% 15.89% 16.78%
Number of salaries quoted 19,375 22,720 26,133
UK median annual salary £47,500 £45,000 £45,000
Median salary % change year-on-year +5.56% - -
10th Percentile £26,000 £25,750 £25,750
90th Percentile £75,000 £71,250 £72,500
UK excluding London median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - -

CTI
Job Vacancy Trend

Job postings citing CTI as a percentage of all IT jobs advertised.

Job vacancy trend for CTI in the UK

CTI
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CTI.

Salary trend for CTI in the UK

CTI
Salary Histogram

The salary distribution of IT jobs citing CTI over the 6 months to 23 October 2018.

Salary histogram for CTI in the UK

CTI
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CTI within the UK over the 6 months to 23 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +54 44 £55,000 +57.14% 8
England +56 42 £55,000 +57.14% 9
South East +33 30 £55,000 +57.14% 4
North West - 6 - - 1
North of England - 6 - - 1
Wales - 4 £55,242 -
London +27 3 £65,200 -33.13% 2
Scotland -2 2 £37,500 -6.25% 1
East of England +26 1 £80,000 -
South West -3 1 £26,500 -33.75% 1

For the 6 months to 23 October 2018, IT jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for CTI.

1 29 (53.70%) Cisco
2 28 (51.85%) Avaya
3 26 (48.15%) Agile Software Development
4 25 (46.30%) WAN
4 25 (46.30%) Ethernet
5 24 (44.44%) MPLS
5 24 (44.44%) McAfee
5 24 (44.44%) Riverbed
5 24 (44.44%) Skype
6 23 (42.59%) CheckPoint
7 20 (37.04%) ITIL
8 18 (33.33%) LAN
9 16 (29.63%) IVR
10 15 (27.78%) Back Office
10 15 (27.78%) Project Management
10 15 (27.78%) Problem-Solving
11 14 (25.93%) Firewall
12 13 (24.07%) Service Design
12 13 (24.07%) ITIL V3
13 12 (22.22%) Waterfall
13 12 (22.22%) Enterprise Architecture
13 12 (22.22%) Microsoft
14 11 (20.37%) TOGAF
14 11 (20.37%) Verint
15 10 (18.52%) Genesys
16 8 (14.81%) Hybrid Cloud
16 8 (14.81%) Network Virtualisation
16 8 (14.81%) Network Design
16 8 (14.81%) VPN
16 8 (14.81%) Microsoft Office

CTI
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (1.85%) Blackberry Enterprise Server
1 1 (1.85%) CMS
1 1 (1.85%) Exchange Server 2013
1 1 (1.85%) IIS
1 1 (1.85%) MS Exchange
1 1 (1.85%) Tomcat
Applications
1 8 (14.81%) Microsoft Office
2 6 (11.11%) Microsoft Project
3 1 (1.85%) MS Visio
Cloud Services
1 6 (11.11%) Heroku
1 6 (11.11%) Office 365
1 6 (11.11%) SaaS
1 6 (11.11%) Salesforce Sales Cloud
1 6 (11.11%) Salesforce Service Cloud
2 1 (1.85%) Azure Active Directory
2 1 (1.85%) Microsoft Azure
Communications & Networking
1 25 (46.30%) Ethernet
1 25 (46.30%) WAN
2 24 (44.44%) MPLS
2 24 (44.44%) Skype
3 18 (33.33%) LAN
4 14 (25.93%) Firewall
5 8 (14.81%) VPN
6 7 (12.96%) Unified Communications
7 5 (9.26%) PBX
8 3 (5.56%) Network Security
8 3 (5.56%) Software-Defined Networking
8 3 (5.56%) VoIP
9 2 (3.70%) VLAN
10 1 (1.85%) DHCP
10 1 (1.85%) DNS
10 1 (1.85%) H.323
10 1 (1.85%) IP Telephony
10 1 (1.85%) TCP/IP
10 1 (1.85%) Wireshark
Database & Business Intelligence
1 2 (3.70%) Relational Database
1 2 (3.70%) SQL Server
2 1 (1.85%) PostgreSQL
Development Applications
1 5 (9.26%) Team Foundation Server
1 5 (9.26%) Visual Studio
2 2 (3.70%) Git (software)
General
1 15 (27.78%) Back Office
2 6 (11.11%) Marketing
3 5 (9.26%) Telecoms
4 4 (7.41%) Finance
Job Titles
1 19 (35.19%) Architect
2 12 (22.22%) Network Manager
3 9 (16.67%) Infrastructure Manager
3 9 (16.67%) Network Infrastructure Manager
3 9 (16.67%) Solutions Architect
4 8 (14.81%) Technical Design Leader
4 8 (14.81%) Technical Leader
5 7 (12.96%) Delivery Manager
5 7 (12.96%) Infrastructure Delivery Manager
5 7 (12.96%) Network Delivery Manager
6 6 (11.11%) Salesforce Architect
6 6 (11.11%) Salesforce Solution Architect
7 5 (9.26%) Implementation Manager
7 5 (9.26%) Telephony Architect
8 4 (7.41%) Telephony Engineer
8 4 (7.41%) Telephony Specialist
8 4 (7.41%) Voice Engineer
9 3 (5.56%) Data Manager
9 3 (5.56%) Support Engineer
9 3 (5.56%) Support Specialist
Libraries, Frameworks & Software Standards
1 3 (5.56%) Web Services
2 1 (1.85%) .NET
2 1 (1.85%) ASP.NET
2 1 (1.85%) HTML
2 1 (1.85%) WebRTC
Miscellaneous
1 16 (29.63%) IVR
2 8 (14.81%) Hybrid Cloud
3 7 (12.96%) Analytical Skills
3 7 (12.96%) PMI
4 3 (5.56%) Data Centre
5 2 (3.70%) Mainframe
6 1 (1.85%) Analytical Mindset
6 1 (1.85%) Blackberry
6 1 (1.85%) Handset
6 1 (1.85%) NHS
Operating Systems
1 6 (11.11%) Windows
2 5 (9.26%) Linux
3 1 (1.85%) Red Hat Enterprise Linux
3 1 (1.85%) Windows Server
Processes & Methodologies
1 26 (48.15%) Agile Software Development
2 20 (37.04%) ITIL
3 15 (27.78%) Problem-Solving
3 15 (27.78%) Project Management
4 13 (24.07%) ITIL V3
4 13 (24.07%) Service Design
5 12 (22.22%) Enterprise Architecture
5 12 (22.22%) Waterfall
6 11 (20.37%) TOGAF
7 8 (14.81%) Network Design
7 8 (14.81%) Network Virtualisation
8 7 (12.96%) CMMI
8 7 (12.96%) Escalation Management
8 7 (12.96%) Information Security
8 7 (12.96%) PRINCE
8 7 (12.96%) PRINCE2
8 7 (12.96%) RUP
9 6 (11.11%) Identity Management
9 6 (11.11%) Knowledge Management
9 6 (11.11%) Migration
Programming Languages
1 5 (9.26%) C#
2 4 (7.41%) Java
3 3 (5.56%) C++
3 3 (5.56%) COBOL
3 3 (5.56%) JavaScript
4 1 (1.85%) SQL
Qualifications
1 7 (12.96%) Degree
1 7 (12.96%) HNC
1 7 (12.96%) PMI Certification
2 3 (5.56%) SC Cleared
2 3 (5.56%) Security Cleared
3 1 (1.85%) Microsoft Certification
Quality Assurance & Compliance
1 4 (7.41%) GDPR
2 2 (3.70%) QA
3 1 (1.85%) PMO
System Software
1 1 (1.85%) Active Directory
Systems Management
1 6 (11.11%) EMC NetWorker
1 6 (11.11%) Single Sign-On
2 2 (3.70%) Cisco CUCM
3 1 (1.85%) Microsoft Intune
3 1 (1.85%) SCCM
Vendors
1 29 (53.70%) Cisco
2 28 (51.85%) Avaya
3 24 (44.44%) McAfee
3 24 (44.44%) Riverbed
4 23 (42.59%) CheckPoint
5 12 (22.22%) Microsoft
6 11 (20.37%) Verint
7 10 (18.52%) Genesys
8 6 (11.11%) Salesforce.com
8 6 (11.11%) TOWER Software
9 3 (5.56%) F5
9 3 (5.56%) Juniper
9 3 (5.56%) Unisys
10 2 (3.70%) Motorola
11 1 (1.85%) Apple
11 1 (1.85%) Polycom
11 1 (1.85%) Red Hat