Period
to 16 August 2017

The following table provides summary statistics for permanent job vacancies with a requirement for CTI skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CTI over the 6 months to 16 August 2017 with a comparison to the same period in the previous 2 years.

Computer Telephony Integration (CTI)
UK
6 months to
16 Aug 2017
Same period 2016 Same period 2015
Rank 1149 1131 1039
Rank change year-on-year -18 -92 +184
Permanent jobs citing CTI 34 124 277
As % of all permanent IT jobs advertised in the UK 0.019% 0.063% 0.13%
As % of the Communications & Networking category 0.12% 0.37% 0.73%
Number of salaries quoted 28 73 229
UK median annual salary £43,750 £50,000 £65,000
Median salary % change year-on-year -12.50% -23.08% +44.44%
10th Percentile £26,100 £30,000 £33,750
90th Percentile £98,250 £72,500 £100,000
UK excluding London median annual salary £36,250 £38,500 £47,500
% change year-on-year -5.84% -18.95% +5.56%

CTI is in the communications and computer networking skills category. The next table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for communications and computer networking skills.

Communications & Computer Network Skills
UK
Permanent job vacancies with a requirement for communications and computer networking skills 28119 33450 37806
As % of all permanent IT job vacancies advertised in the UK 15.91% 16.89% 17.40%
Number of salaries quoted 22783 27721 30720
UK median annual salary £45,000 £45,000 £45,000
10th Percentile £25,750 £25,500 £25,000
90th Percentile £71,250 £71,250 £70,000
UK excluding London median annual salary £40,000 £40,000 £40,000

CTI
Job Vacancy Trend

Job postings citing CTI as a percentage of all IT jobs advertised.

Job vacancy trend for CTI in the UK

CTI
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CTI.

Salary trend for CTI in the UK

CTI
Salary Histogram

The salary distribution of IT jobs citing CTI over the 6 months to 16 August 2017.

Salary histogram for CTI in the UK

CTI
Top 12 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CTI within the UK over the 6 months to 16 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -15 34 £43,750 -2.78% 5
UK excluding London -17 21 £36,250 -5.84% 3
London +23 13 £70,000 - 2
North of England -6 8 £26,100 -42.00%
Midlands +32 5 £28,750 +15.00%
South West +4 5 £37,500 -31.82% 2
North East - 5 £26,100 -
East Midlands - 4 £25,125 -
South East +31 3 £47,500 +35.71% 1
Yorkshire +11 3 £45,000 -14.29%
Wales - 3 £37,500 -
West Midlands +11 1 £35,000 +40.00%

For the 6 months to 16 August 2017, IT jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for CTI.

1 15 (44.12%) ITIL
2 14 (41.18%) IVR
3 13 (38.24%) VoIP
3 13 (38.24%) Telecoms
4 9 (26.47%) Wireless
4 9 (26.47%) Firewall
5 8 (23.53%) DNS
5 8 (23.53%) Cisco
5 8 (23.53%) Skype for Business
5 8 (23.53%) Kalman Filter
6 7 (20.59%) Skype
6 7 (20.59%) Web Services
6 7 (20.59%) ITIL Certification
6 7 (20.59%) Avaya
7 6 (17.65%) Active Directory
7 6 (17.65%) PBX
8 5 (14.71%) Microsoft
8 5 (14.71%) CRM
8 5 (14.71%) Siebel
8 5 (14.71%) Unix
8 5 (14.71%) Informatica
8 5 (14.71%) Red Hat
8 5 (14.71%) Law
8 5 (14.71%) Handset
8 5 (14.71%) Jenkins
8 5 (14.71%) DevOps
8 5 (14.71%) Unified Communications
8 5 (14.71%) Puppet
8 5 (14.71%) Video Conferencing
8 5 (14.71%) Git (software)

CTI
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (23.53%) Skype for Business
2 1 (2.94%) MS Exchange
Applications
1 1 (2.94%) Microsoft Office
1 1 (2.94%) MS Visio
Business Applications
1 5 (14.71%) Siebel CRM
Cloud Services
1 1 (2.94%) Microsoft Azure
1 1 (2.94%) Office 365
1 1 (2.94%) Oracle Service Cloud
Communications & Networking
1 13 (38.24%) VoIP
2 9 (26.47%) Firewall
2 9 (26.47%) Wireless
3 8 (23.53%) DNS
4 7 (20.59%) Skype
5 6 (17.65%) PBX
6 5 (14.71%) Unified Communications
7 4 (11.76%) H.323
7 4 (11.76%) LDAP
8 3 (8.82%) Asterisk PBX
8 3 (8.82%) Internet
8 3 (8.82%) MD110
8 3 (8.82%) PABX
9 2 (5.88%) ISDN
10 1 (2.94%) SAN
10 1 (2.94%) SMS
Development Applications
1 5 (14.71%) Git (software)
1 5 (14.71%) Jenkins
General
1 13 (38.24%) Telecoms
2 5 (14.71%) Law
3 4 (11.76%) Legal
4 3 (8.82%) Billing
Job Titles
1 7 (20.59%) Analyst
1 7 (20.59%) IT Manager
1 7 (20.59%) IT Services Manager
2 5 (14.71%) Senior IT Manager
2 5 (14.71%) Senior Manager
2 5 (14.71%) Senior Service Manager
2 5 (14.71%) Service Desk Manager
2 5 (14.71%) Service Manager
2 5 (14.71%) Siebel Analyst
3 4 (11.76%) Telephony Manager
4 3 (8.82%) Developer
5 2 (5.88%) 2nd Line Support
5 2 (5.88%) Communications Manager
5 2 (5.88%) Development Project Manager
5 2 (5.88%) Head of Operations
5 2 (5.88%) Integration Manager
5 2 (5.88%) IT Project Manager
5 2 (5.88%) Oracle Developer
5 2 (5.88%) Support Engineer
5 2 (5.88%) Web Project Manager
Libraries, Frameworks & Software Standards
1 7 (20.59%) Web Services
2 4 (11.76%) XMPP
3 2 (5.88%) .NET
3 2 (5.88%) CSS
3 2 (5.88%) HTML
4 1 (2.94%) JSP
4 1 (2.94%) Middleware
Miscellaneous
1 14 (41.18%) IVR
2 5 (14.71%) Handset
2 5 (14.71%) Video Conferencing
3 2 (5.88%) Management Information System
3 2 (5.88%) NHS
4 1 (2.94%) Algorithms
4 1 (2.94%) Computer Science
4 1 (2.94%) Driving Licence
4 1 (2.94%) PKI
4 1 (2.94%) Social Media
Operating Systems
1 5 (14.71%) Unix
2 3 (8.82%) Windows
3 2 (5.88%) Linux
3 2 (5.88%) Windows Server
4 1 (2.94%) Windows Server 2008
Processes & Methodologies
1 15 (44.12%) ITIL
2 8 (23.53%) Kalman Filter
3 5 (14.71%) CRM
3 5 (14.71%) DevOps
4 4 (11.76%) Coaching
4 4 (11.76%) Disaster Recovery
4 4 (11.76%) Information Security
5 3 (8.82%) Statistics
6 2 (5.88%) ETL
6 2 (5.88%) Mobile Device Management
6 2 (5.88%) SOA
6 2 (5.88%) WFM
7 1 (2.94%) Agile Software Development
7 1 (2.94%) Data Protection
7 1 (2.94%) Enterprise Architecture
7 1 (2.94%) Multithreading
7 1 (2.94%) Problem Management
7 1 (2.94%) Project Management
7 1 (2.94%) Requirements Analysis
7 1 (2.94%) Waterfall
Programming Languages
1 2 (5.88%) JavaScript
1 2 (5.88%) SQL
2 1 (2.94%) Assembly Language
2 1 (2.94%) C
2 1 (2.94%) C#
2 1 (2.94%) C++
2 1 (2.94%) Java
2 1 (2.94%) PHP
2 1 (2.94%) PowerShell
Qualifications
1 7 (20.59%) ITIL Certification
2 3 (8.82%) CCNA
2 3 (8.82%) Cisco Certification
3 1 (2.94%) Computer Science Degree
3 1 (2.94%) Degree
3 1 (2.94%) ITIL Foundation Certificate
3 1 (2.94%) Microsoft Certification
Quality Assurance & Compliance
1 3 (8.82%) SLA
System Software
1 6 (17.65%) Active Directory
2 1 (2.94%) Hyper-V
Systems Management
1 5 (14.71%) Packer
1 5 (14.71%) Puppet
2 2 (5.88%) MobiControl
3 1 (2.94%) Microsoft Data Protection Manager
3 1 (2.94%) SCCM
3 1 (2.94%) SCOM
3 1 (2.94%) SCOrch
3 1 (2.94%) SCVMM
Vendors
1 8 (23.53%) Cisco
2 7 (20.59%) Avaya
3 5 (14.71%) Informatica
3 5 (14.71%) Microsoft
3 5 (14.71%) Red Hat
3 5 (14.71%) Siebel
4 3 (8.82%) Ericsson
4 3 (8.82%) Mitel
5 2 (5.88%) BT
5 2 (5.88%) IBM
5 2 (5.88%) NICE Systems
5 2 (5.88%) Nortel
5 2 (5.88%) Oracle
5 2 (5.88%) SOTI
6 1 (2.94%) Bomgar
6 1 (2.94%) F5
6 1 (2.94%) jetNEXUS
6 1 (2.94%) Polycom
6 1 (2.94%) Remedy