The following table provides summary statistics for contract job vacancies with a requirement for CTI skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CTI over the 3 months to 23 March 2017 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Computer Telephony Integration (CTI)
UK
Rank 578 608 609
Rank change year-on-year +30 +1  
Contract jobs citing CTI 21 20 12
As % of all contract IT jobs advertised in the UK 0.047% 0.038% 0.023%
As % of the Communications & Networking category 0.32% 0.26% 0.15%
Number of daily rates quoted 18 15 6
Median daily rate £431 £425 £495
Median daily rate % change year-on-year +1.47% -14.14%  
90% offered a daily rate of more than £350 £243 £333
10% offered a daily rate of more than £475 £545 £498
UK excluding London median daily rate £425 £438 £413
% change year-on-year -2.85% +6.06%  
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - -

CTI is in the communications and computer networking skills category. The next table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for communications and computer networking skills.

Contract Communications & Computer Network Skills
UK
Contract job vacancies with a requirement for communications and computer networking skills 6543 7794 7756
As % of all contract IT job vacancies advertised in the UK 14.63% 14.76% 14.81%
Number of daily rates quoted 4026 4640 4230
Median daily rate £400 £383 £365
Median daily rate % change year-on-year +4.57% +4.79%  
90% offered a daily rate of more than £237 £235 £203
10% offered a daily rate of more than £550 £540 £500
UK excluding London median daily rate £375 £363 £347
% change year-on-year +3.44% +4.32%  
Number of hourly rates quoted 357 332 429
Median hourly rate £25.00 £30.00 £26.00
Median hourly rate % change year-on-year -16.66% +15.38%  
90% offered a hourly rate of more than £12.50 £13.00 £13.00
10% offered a hourly rate of more than £50.00 £50.00 £47.22
UK excluding London median hourly rate £22.85 £37.00 £27.50
% change year-on-year -38.24% +34.54%  

CTI
Job Vacancy Trend

The job posting trend of jobs advertised citing CTI as a proportion of all contract or permanent IT jobs with a match in the Communications & Networking category.

Job vacancy trend for CTI in the UK

CTI
Contractor Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CTI.

Contractor daily rate trend for CTI in the UK

CTI
Contractor Daily Rate Histogram

The daily rate distribution of IT jobs citing CTI over the 3 months to 23 March 2017.

Contractor daily rate histogram for CTI in the UK

CTI
Contractor Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CTI.

Contractor hourly rate trend for CTI in the UK

CTI
Top 14 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CTI within the UK over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +36 21 £431 +1.47% 2
South East +19 10 £425 +25.92% 1
London +20 7 £475 +46.15%
Berkshire +23 6 £425 -2.85%
Newcastle upon Tyne - 4 £438 -
Tyne and Wear - 4 £438 -
North East - 4 £438 -
Reading +19 2 £431 +1.47%
Milton Keynes - 2 £350 -
Buckinghamshire - 2 £350 -
Surrey - 2 £444 -
Slough - 2 £388 -
Bracknell - 1 £158 -
Reigate - 1 £463 -

CTI
Top 30 Related IT Skills

For the 6 months to 23 March 2017, IT contractor jobs citing CTI also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads with a requirement for CTI.

1 26 (66.67%) IVR
2 18 (46.15%) Cisco
3 15 (38.46%) Telecoms
4 12 (30.77%) CRM
5 11 (28.21%) VoIP
5 11 (28.21%) Cisco CUCM
5 11 (28.21%) Customer Requirements
6 10 (25.64%) PBX
7 9 (23.08%) PSTN
7 9 (23.08%) Web Services
8 8 (20.51%) Genesys
8 8 (20.51%) Migration
8 8 (20.51%) High Availability
9 7 (17.95%) WFM
9 7 (17.95%) CCNP
9 7 (17.95%) Cisco Certification
9 7 (17.95%) Siebel
10 6 (15.38%) Unix
10 6 (15.38%) Red Hat
10 6 (15.38%) Disaster Recovery
10 6 (15.38%) Cisco IPCC
10 6 (15.38%) Handset
10 6 (15.38%) Cisco ICM
10 6 (15.38%) Unified Communications
10 6 (15.38%) Cisco ICM Scripting
10 6 (15.38%) DevOps
11 5 (12.82%) Packer
11 5 (12.82%) Puppet
11 5 (12.82%) Verint
11 5 (12.82%) Jenkins

CTI
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (2.56%) Oracle Workflow
1 1 (2.56%) Skype for Business
Applications
1 5 (12.82%) MS Office
2 2 (5.13%) MS Excel
Communications & Networking
1 11 (28.21%) VoIP
2 10 (25.64%) PBX
3 9 (23.08%) PSTN
4 6 (15.38%) Cisco ICM
4 6 (15.38%) Unified Communications
5 5 (12.82%) Cisco IPT
5 5 (12.82%) IP Telephony
5 5 (12.82%) LAN
5 5 (12.82%) WAN
6 2 (5.13%) H.323
7 1 (2.56%) Firewall
7 1 (2.56%) HTTP
7 1 (2.56%) MPLS
7 1 (2.56%) Network Security
7 1 (2.56%) QSIG
7 1 (2.56%) SCCP
7 1 (2.56%) Skype
7 1 (2.56%) Softphone
Database & Business Intelligence
1 1 (2.56%) Apache Cassandra
1 1 (2.56%) Siebel EIM
Development Applications
1 5 (12.82%) Git (software)
1 5 (12.82%) Jenkins
2 2 (5.13%) JIRA
General
1 15 (38.46%) Telecoms
2 3 (7.69%) Multimedia
3 2 (5.13%) Finance
4 1 (2.56%) Banking
4 1 (2.56%) Manufacturing
Job Titles
1 8 (20.51%) Consultant
2 6 (15.38%) Administrator
2 6 (15.38%) Siebel Administrator
2 6 (15.38%) Unified Communications Engineer
3 4 (10.26%) Cisco Specialist
3 4 (10.26%) Genesys Consultant
3 4 (10.26%) IP Specialist
4 3 (7.69%) Cisco IPT Specialist
4 3 (7.69%) Telephony Specialist
5 2 (5.13%) Architect
5 2 (5.13%) Design Engineer
5 2 (5.13%) Network Engineer
5 2 (5.13%) Solutions Architect
5 2 (5.13%) Telephony Manager
6 1 (2.56%) Developer
6 1 (2.56%) Junior
6 1 (2.56%) Junior Consultant
6 1 (2.56%) Project Manager
6 1 (2.56%) Telephony Developer
6 1 (2.56%) Telephony Engineer
Libraries, Frameworks & Software Standards
1 9 (23.08%) Web Services
2 2 (5.13%) HTML
2 2 (5.13%) Middleware
3 1 (2.56%) CSS
3 1 (2.56%) CSS3
3 1 (2.56%) HTML5
3 1 (2.56%) REST
3 1 (2.56%) SOAP
3 1 (2.56%) TAPI
3 1 (2.56%) Twitter Bootstrap
Miscellaneous
1 26 (66.67%) IVR
2 6 (15.38%) Handset
3 2 (5.13%) Data Centre
4 1 (2.56%) Analytical Skills
4 1 (2.56%) Video Conferencing
Operating Systems
1 6 (15.38%) Unix
Processes & Methodologies
1 12 (30.77%) CRM
2 11 (28.21%) Customer Requirements
3 8 (20.51%) High Availability
3 8 (20.51%) Migration
4 7 (17.95%) WFM
5 6 (15.38%) Cisco ICM Scripting
5 6 (15.38%) DevOps
5 6 (15.38%) Disaster Recovery
6 4 (10.26%) BCP
6 4 (10.26%) Change Management
6 4 (10.26%) ITIL
7 3 (7.69%) Analytics
7 3 (7.69%) Continuous Improvement
7 3 (7.69%) Project Management
7 3 (7.69%) Stakeholder Management
8 2 (5.13%) Dependency Management
8 2 (5.13%) ITSM
8 2 (5.13%) Matrix Management
8 2 (5.13%) Mentoring
8 2 (5.13%) Speech Recognition
Programming Languages
1 1 (2.56%) ES6
1 1 (2.56%) JavaScript
Qualifications
1 7 (17.95%) CCNP
1 7 (17.95%) Cisco Certification
2 5 (12.82%) CCNA
3 4 (10.26%) CCIE
4 2 (5.13%) Security Cleared
5 1 (2.56%) CTC Cleared
5 1 (2.56%) SC Cleared
Quality Assurance & Compliance
1 2 (5.13%) PCI DSS
System Software
1 1 (2.56%) VMware Infrastructure
Systems Management
1 11 (28.21%) Cisco CUCM
2 6 (15.38%) Cisco IPCC
3 5 (12.82%) Cisco UCCE
3 5 (12.82%) Packer
3 5 (12.82%) Puppet
4 4 (10.26%) Cisco UCCX
Vendors
1 18 (46.15%) Cisco
2 8 (20.51%) Genesys
3 7 (17.95%) Siebel
4 6 (15.38%) Red Hat
5 5 (12.82%) Avaya
5 5 (12.82%) Informatica
5 5 (12.82%) Verint
6 4 (10.26%) Microsoft
6 4 (10.26%) NICE Systems
7 2 (5.13%) Nortel
7 2 (5.13%) Oracle
8 1 (2.56%) BT
8 1 (2.56%) GENBAND
8 1 (2.56%) Infor
8 1 (2.56%) Salesforce.com
8 1 (2.56%) TIBCO
8 1 (2.56%) VMware