Period
to 18 January 2018

The median annual salary for a Senior Technical Support Analyst was £33,750 in advertised job vacancies during the 6 months to 18 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Senior Technical Support Analyst
UK
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 1171 1173 1273
Rank change year-on-year +2 +100 -20
Permanent jobs requiring a Senior Technical Support Analyst 8 15 6
As % of all permanent IT jobs advertised in the UK 0.005% 0.008% 0.003%
As % of the Job Titles category 0.005% 0.009% 0.003%
Number of salaries quoted 8 13 4
UK median annual salary £33,750 £40,000 £36,750
Median salary % change year-on-year -15.63% +8.84% +13.08%
10th Percentile £30,800 £31,800 £28,750
90th Percentile £49,000 £60,250 £52,750
UK excluding London median annual salary £33,500 £38,000 £36,000
% change year-on-year -11.84% +5.56% +10.77%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,103 171,058 200,204
% of permanent IT jobs with a recognized job title 96.07% 96.47% 96.57%
Number of salaries quoted 135,605 142,472 167,445
UK median annual salary £50,000 £47,500 £45,738
Median salary % change year-on-year +5.26% +3.85% +1.64%
10th Percentile £27,500 £27,000 £26,500
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

Senior Technical Support Analyst
Job Vacancy Trend

Job postings that featured Senior Technical Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support Analyst.

Salary trend for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Senior Technical Support Analyst over the 6 months to 18 January 2018.

Salary histogram for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Technical Support Analyst within the UK over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +9 7 £33,500 -11.84%
England -3 7 £33,500 -18.79%
Midlands +11 3 £33,500 +42.55%
West Midlands +9 3 £33,500 +42.55%
South East - 2 £36,250 -
North of England -2 1 £34,000 -15.00%
London -16 1 £50,000 +17.65%
Wales - 1 £45,000 -
North West - 1 £34,000 -

Senior Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 January 2018, Senior Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Senior Technical Support Analyst in the job title.

1 6 (75.00%) Windows
2 5 (62.50%) Windows Server 2012
3 4 (50.00%) Windows Server 2008
3 4 (50.00%) SQL Server
3 4 (50.00%) ITIL
3 4 (50.00%) Windows Server
4 3 (37.50%) Microsoft Clustering
4 3 (37.50%) Customer Requirements
4 3 (37.50%) IIS
4 3 (37.50%) Linux
4 3 (37.50%) Microsoft
4 3 (37.50%) Load Balancing
4 3 (37.50%) Clustering
4 3 (37.50%) SQL
5 2 (25.00%) VMware
5 2 (25.00%) Data Protection
5 2 (25.00%) VMware Infrastructure
5 2 (25.00%) Hyper-V
5 2 (25.00%) Microsoft Azure
5 2 (25.00%) Data Security
6 1 (12.50%) Wi-Fi
6 1 (12.50%) Finance
6 1 (12.50%) Stakeholder Management
6 1 (12.50%) Firewall
6 1 (12.50%) PRINCE2
6 1 (12.50%) Microsoft Office
6 1 (12.50%) C#
6 1 (12.50%) Java
6 1 (12.50%) Perl
6 1 (12.50%) CCNP

Senior Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (37.50%) IIS
2 1 (12.50%) Exchange Server 2007
2 1 (12.50%) Exchange Server 2010
2 1 (12.50%) Exchange Server 2013
2 1 (12.50%) MS Exchange
2 1 (12.50%) SharePoint
Applications
1 1 (12.50%) Microsoft Excel
1 1 (12.50%) Microsoft Office
Cloud Services
1 2 (25.00%) Microsoft Azure
2 1 (12.50%) Amazon AWS
2 1 (12.50%) Office 365
Communications & Networking
1 1 (12.50%) Firewall
1 1 (12.50%) SAN
1 1 (12.50%) SMS
1 1 (12.50%) Wi-Fi
Database & Business Intelligence
1 4 (50.00%) SQL Server
General
1 1 (12.50%) Finance
Miscellaneous
1 3 (37.50%) Clustering
2 1 (12.50%) Analytical Skills
2 1 (12.50%) Blackberry
2 1 (12.50%) DataPower
2 1 (12.50%) Enterprise Software
2 1 (12.50%) Robotics
2 1 (12.50%) Social Media
Operating Systems
1 6 (75.00%) Windows
2 5 (62.50%) Windows Server 2012
3 4 (50.00%) Windows Server
3 4 (50.00%) Windows Server 2008
4 3 (37.50%) Linux
5 1 (12.50%) Windows Server 2003
Processes & Methodologies
1 4 (50.00%) ITIL
2 3 (37.50%) Customer Requirements
2 3 (37.50%) Load Balancing
3 2 (25.00%) Data Protection
3 2 (25.00%) Data Security
4 1 (12.50%) Business Development
4 1 (12.50%) Configuration Management
4 1 (12.50%) Cyber Intelligence
4 1 (12.50%) Cyber Threat Intelligence
4 1 (12.50%) DevOps
4 1 (12.50%) High Availability
4 1 (12.50%) Line Management
4 1 (12.50%) OOP
4 1 (12.50%) PRINCE2
4 1 (12.50%) Root Cause Analysis
4 1 (12.50%) Stakeholder Management
4 1 (12.50%) Task Automation
4 1 (12.50%) Threat Intelligence
Programming Languages
1 3 (37.50%) SQL
2 1 (12.50%) C#
2 1 (12.50%) Java
2 1 (12.50%) Perl
2 1 (12.50%) Python
Qualifications
1 1 (12.50%) CCNA
1 1 (12.50%) CCNP
1 1 (12.50%) Cisco Certification
1 1 (12.50%) ITIL Certification
1 1 (12.50%) MCSA
1 1 (12.50%) MCSE
1 1 (12.50%) Microsoft Certification
1 1 (12.50%) PRINCE2 Certification
1 1 (12.50%) VMware Certified Professional (VCP)
System Software
1 2 (25.00%) Hyper-V
1 2 (25.00%) VMware Infrastructure
Systems Management
1 3 (37.50%) Microsoft Clustering
2 1 (12.50%) Backup Exec
Vendors
1 3 (37.50%) Microsoft
2 2 (25.00%) VMware
3 1 (12.50%) Cisco
3 1 (12.50%) Dell
3 1 (12.50%) HP
3 1 (12.50%) IBM
3 1 (12.50%) Meraki
3 1 (12.50%) Symantec