Period
to 22 July 2017

The median annual salary for a Senior Technical Support Analyst was £42,000 in advertised job vacancies during the 6 months to 22 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Senior Technical Support Analyst
UK
6 months to
22 Jul 2017
Same period 2016 Same period 2015
Rank 1171 1241 1270
Rank change year-on-year +70 +29 +62
Permanent jobs requiring a Senior Technical Support Analyst 17 30 37
As % of all permanent IT jobs advertised in the UK 0.010% 0.015% 0.017%
As % of the Job Titles category 0.010% 0.015% 0.017%
Number of salaries quoted 13 27 25
UK median annual salary £42,000 £65,000 £33,000
Median salary % change year-on-year -35.38% +96.97% -17.50%
10th Percentile £37,008 £35,000 £31,550
90th Percentile £47,500 £65,000 £48,000
UK excluding London median annual salary £45,000 £35,000 £45,000
% change year-on-year +28.57% -22.22% +34.33%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 171323 195326 214137
As % of all permanent IT job vacancies advertised in the UK 96.01% 96.50% 96.56%
Number of salaries quoted 139589 164138 175660
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Senior Technical Support Analyst
Job Vacancy Trend

Job postings that featured Senior Technical Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support Analyst.

Salary trend for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Senior Technical Support Analyst over the 6 months to 22 July 2017.

Salary histogram for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Top 7 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Technical Support Analyst within the UK over the 6 months to 22 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
UK excluding London +84 12 £45,000 +28.57% 1
England +77 8 £38,123 -41.35% 1
Wales - 6 £45,000 -
London +38 5 £38,123 -41.35%
Scotland +16 3 - -
East of England - 2 £40,250 -
South East +79 1 £30,000 -14.29%

Senior Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 July 2017, Senior Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Senior Technical Support Analyst in the job title.

1 16 (94.12%) Windows
2 13 (76.47%) VMware
3 11 (64.71%) Windows Server 2012
3 11 (64.71%) Windows Server
4 10 (58.82%) Windows Server 2003
4 10 (58.82%) SQL
4 10 (58.82%) ITIL
4 10 (58.82%) Cisco
5 9 (52.94%) VMware Infrastructure
5 9 (52.94%) Windows Server 2008
6 8 (47.06%) SAN
7 7 (41.18%) LAN
7 7 (41.18%) Microsoft Azure
8 6 (35.29%) Veeam
8 6 (35.29%) SCCM
8 6 (35.29%) Office 365
8 6 (35.29%) Analytical Skills
8 6 (35.29%) WAN
8 6 (35.29%) TCP/IP
8 6 (35.29%) SQL Server
8 6 (35.29%) Citrix
8 6 (35.29%) Cisco Certification
8 6 (35.29%) CCNA
8 6 (35.29%) Active Directory
8 6 (35.29%) HP
8 6 (35.29%) Service Delivery
8 6 (35.29%) Firewall
9 5 (29.41%) SharePoint
9 5 (29.41%) Hyper-V
10 4 (23.53%) Incident Management

Senior Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (29.41%) SharePoint
2 2 (11.76%) IBM Domino
3 1 (5.88%) Exchange Server 2007
3 1 (5.88%) Exchange Server 2010
3 1 (5.88%) Exchange Server 2013
3 1 (5.88%) MS Exchange
Applications
1 1 (5.88%) Microsoft Office
Business Applications
1 1 (5.88%) JDE EnterpriseOne
Cloud Services
1 7 (41.18%) Microsoft Azure
2 6 (35.29%) Office 365
3 4 (23.53%) Azure Active Directory
3 4 (23.53%) OneDrive
4 2 (11.76%) Amazon AWS
4 2 (11.76%) SaaS
Communications & Networking
1 8 (47.06%) SAN
2 7 (41.18%) LAN
3 6 (35.29%) Firewall
3 6 (35.29%) TCP/IP
3 6 (35.29%) WAN
4 4 (23.53%) Cisco Wireless
4 4 (23.53%) DHCP
4 4 (23.53%) DNS
4 4 (23.53%) Wireless
5 2 (11.76%) NAS
5 2 (11.76%) Wi-Fi
6 1 (5.88%) Skype
6 1 (5.88%) VLAN
Database & Business Intelligence
1 6 (35.29%) SQL Server
2 1 (5.88%) DB2
2 1 (5.88%) SQL Server 2005
General
1 3 (17.65%) Finance
Miscellaneous
1 6 (35.29%) Analytical Skills
2 4 (23.53%) Management Information System
3 2 (11.76%) Clustering
3 2 (11.76%) Data Centre
3 2 (11.76%) Replication
4 1 (5.88%) Blackberry
4 1 (5.88%) Driving Licence
Operating Systems
1 16 (94.12%) Windows
2 11 (64.71%) Windows Server
2 11 (64.71%) Windows Server 2012
3 10 (58.82%) Windows Server 2003
4 9 (52.94%) Windows Server 2008
5 2 (11.76%) Linux
5 2 (11.76%) Solaris
5 2 (11.76%) Windows NT
6 1 (5.88%) Android
6 1 (5.88%) Apple iOS
6 1 (5.88%) Mac OS X
6 1 (5.88%) Windows 10
6 1 (5.88%) Windows 7
Processes & Methodologies
1 10 (58.82%) ITIL
2 6 (35.29%) Service Delivery
3 4 (23.53%) Change Management
3 4 (23.53%) Configuration Management
3 4 (23.53%) Disaster Recovery
3 4 (23.53%) Email Filtering
3 4 (23.53%) Incident Management
3 4 (23.53%) Kalman Filter
3 4 (23.53%) Project Management
3 4 (23.53%) Technical Analysis
3 4 (23.53%) Web Filtering
4 3 (17.65%) Mentoring
5 2 (11.76%) High Availability
5 2 (11.76%) Network Management
5 2 (11.76%) Performance Tuning
5 2 (11.76%) PRINCE2
5 2 (11.76%) Process Improvement
5 2 (11.76%) Server Monitoring
5 2 (11.76%) Stakeholder Management
6 1 (5.88%) Migration
Programming Languages
1 10 (58.82%) SQL
Qualifications
1 6 (35.29%) CCNA
1 6 (35.29%) Cisco Certification
2 4 (23.53%) ITIL Certification
3 2 (11.76%) CCNP
3 2 (11.76%) MCSA
3 2 (11.76%) MCSE
3 2 (11.76%) Microsoft Certification
3 2 (11.76%) PRINCE2 Certification
3 2 (11.76%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 3 (17.65%) SLA
System Software
1 9 (52.94%) VMware Infrastructure
2 6 (35.29%) Active Directory
3 5 (29.41%) Hyper-V
4 4 (23.53%) vSphere
5 2 (11.76%) Terminal Server
5 2 (11.76%) Virtual Servers
Systems Management
1 6 (35.29%) SCCM
2 1 (5.88%) Backup Exec
2 1 (5.88%) Microsoft Intune
Vendors
1 13 (76.47%) VMware
2 10 (58.82%) Cisco
3 6 (35.29%) Citrix
3 6 (35.29%) HP
3 6 (35.29%) Veeam
4 4 (23.53%) Microsoft
4 4 (23.53%) NetApp
4 4 (23.53%) Zerto
5 3 (17.65%) Oracle
6 2 (11.76%) Dell
6 2 (11.76%) Lotus
6 2 (11.76%) Meraki
6 2 (11.76%) Sun
7 1 (5.88%) JD Edwards
7 1 (5.88%) Remedy
7 1 (5.88%) Symantec
Altrincham, Cheshire
Rutherford Grant Recruitment
Salary: £35000 per annum + Career Progression Plan + Benefits
Posted: 3 days ago