The median annual salary for a Senior Technical Support Analyst was £42,000 in advertised job vacancies during the 3 months to 25 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Senior Technical Support Analyst
UK
3 months to
25 Apr 2017
Same period 2016 Same period 2015
Rank 845 927 950
Rank change year-on-year +82 +23  
Permanent jobs requiring a Senior Technical Support Analyst 17 20 23
As % of all permanent IT jobs advertised in the UK 0.020% 0.019% 0.020%
As % of the Job Titles category 0.020% 0.020% 0.021%
Number of salaries quoted 13 19 14
Median salary £42,000 £65,000 £33,000
Median salary % change year-on-year -35.38% +96.96%  
90% offered a salary of more than £38,123 £35,000 £32,500
10% offered a salary of more than £45,000 £65,000 £46,750
UK excluding London median salary £45,000 £35,000 £45,000
% change year-on-year +28.57% -22.22%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 83035 100238 108608
As % of all permanent IT job vacancies advertised in the UK 96.29% 96.34% 96.56%
Number of salaries quoted 68947 84097 88662
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Senior Technical Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Senior Technical Support Analyst in the job title.

Job vacancy trend for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior Technical Support Analyst.

Salary trend for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Senior Technical Support Analyst over the 3 months to 25 April 2017.

Salary histogram for Senior Technical Support Analyst in the UK

Senior Technical Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Senior Technical Support Analyst within the UK over the 3 months to 25 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +70 8 £38,123 -41.35%
South Wales - 6 £45,000 -
Wales - 6 £45,000 -
London +67 5 £38,123 -41.35%
Cardiff - 4 £45,000 -
Scotland +18 3 - -
Inverclyde - 2 - -
East of England - 2 £40,250 -
Gourock - 2 - -
Newport - 2 £47,500 -
Essex - 2 £40,250 -
South East +72 1 £30,000 -14.28%
Glasgow +16 1 - -
Egham - 1 £30,000 -
Surrey - 1 £30,000 -
City of London - 1 - -

Senior Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 April 2017, Senior Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Senior Technical Support Analyst in the job title.

1 23 (92.00%) Windows
2 17 (68.00%) VMware
2 17 (68.00%) Windows Server
3 15 (60.00%) Windows Server 2012
4 13 (52.00%) Windows Server 2008
4 13 (52.00%) VMware Infrastructure
4 13 (52.00%) Windows Server 2003
4 13 (52.00%) Cisco
4 13 (52.00%) Active Directory
4 13 (52.00%) Citrix
5 12 (48.00%) SAN
6 11 (44.00%) ITIL
7 10 (40.00%) SQL
7 10 (40.00%) SharePoint
7 10 (40.00%) Office 365
8 9 (36.00%) Firewall
8 9 (36.00%) SQL Server
8 9 (36.00%) HP
8 9 (36.00%) Microsoft
9 8 (32.00%) LAN
9 8 (32.00%) TCP/IP
9 8 (32.00%) Service Delivery
9 8 (32.00%) SCCM
10 7 (28.00%) Microsoft Azure
10 7 (28.00%) vSphere
10 7 (28.00%) NetApp
10 7 (28.00%) WAN
10 7 (28.00%) DHCP
10 7 (28.00%) DNS
10 7 (28.00%) Zerto

Senior Technical Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (40.00%) SharePoint
2 3 (12.00%) Exchange Server 2013
2 3 (12.00%) IBM Domino
3 2 (8.00%) SharePoint 2013
3 2 (8.00%) Skype for Business
4 1 (4.00%) Exchange Server 2007
4 1 (4.00%) Exchange Server 2010
4 1 (4.00%) MS Exchange
Applications
1 2 (8.00%) Microsoft Excel
1 2 (8.00%) Microsoft Office
1 2 (8.00%) Microsoft PowerPoint
1 2 (8.00%) MS Visio
Business Applications
1 1 (4.00%) JDE EnterpriseOne
Cloud Services
1 10 (40.00%) Office 365
2 7 (28.00%) Microsoft Azure
3 4 (16.00%) Azure Active Directory
3 4 (16.00%) OneDrive
4 3 (12.00%) Mimecast
4 3 (12.00%) SaaS
5 2 (8.00%) Amazon AWS
Communications & Networking
1 12 (48.00%) SAN
2 9 (36.00%) Firewall
3 8 (32.00%) LAN
3 8 (32.00%) TCP/IP
4 7 (28.00%) DHCP
4 7 (28.00%) DNS
4 7 (28.00%) WAN
5 4 (16.00%) Cisco Wireless
5 4 (16.00%) Wireless
6 3 (12.00%) Internet
6 3 (12.00%) NAS
6 3 (12.00%) Skype
7 2 (8.00%) Wi-Fi
8 1 (4.00%) VLAN
8 1 (4.00%) VPN
Database & Business Intelligence
1 9 (36.00%) SQL Server
2 1 (4.00%) DB2
2 1 (4.00%) SQL Server 2005
General
1 3 (12.00%) Finance
1 3 (12.00%) Telecoms
2 1 (4.00%) Retail
Miscellaneous
1 6 (24.00%) Analytical Skills
2 4 (16.00%) Management Information System
3 3 (12.00%) Data Centre
4 2 (8.00%) Clustering
4 2 (8.00%) Replication
5 1 (4.00%) Blackberry
5 1 (4.00%) Driving Licence
Operating Systems
1 23 (92.00%) Windows
2 17 (68.00%) Windows Server
3 15 (60.00%) Windows Server 2012
4 13 (52.00%) Windows Server 2003
4 13 (52.00%) Windows Server 2008
5 2 (8.00%) Linux
5 2 (8.00%) Solaris
5 2 (8.00%) Windows 10
5 2 (8.00%) Windows 7
5 2 (8.00%) Windows NT
6 1 (4.00%) Android
6 1 (4.00%) Apple iOS
6 1 (4.00%) Mac OS X
6 1 (4.00%) Windows 8
Processes & Methodologies
1 11 (44.00%) ITIL
2 8 (32.00%) Service Delivery
3 4 (16.00%) Change Management
3 4 (16.00%) Configuration Management
3 4 (16.00%) Disaster Recovery
3 4 (16.00%) Email Filtering
3 4 (16.00%) High Availability
3 4 (16.00%) Incident Management
3 4 (16.00%) Kalman Filter
3 4 (16.00%) Mentoring
3 4 (16.00%) Project Management
3 4 (16.00%) Technical Analysis
3 4 (16.00%) Web Filtering
4 3 (12.00%) Virtual Infrastructure
4 3 (12.00%) Workflow
4 3 (12.00%) Workflow Development
5 2 (8.00%) Change Control
5 2 (8.00%) Network Management
5 2 (8.00%) Process Improvement
5 2 (8.00%) Stakeholder Management
Programming Languages
1 10 (40.00%) SQL
Qualifications
1 6 (24.00%) CCNA
1 6 (24.00%) Cisco Certification
2 5 (20.00%) ITIL Certification
3 4 (16.00%) MCSE
3 4 (16.00%) Microsoft Certification
4 2 (8.00%) CCNP
4 2 (8.00%) MCSA
4 2 (8.00%) PRINCE2 Certification
4 2 (8.00%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (16.00%) SLA
System Software
1 13 (52.00%) Active Directory
1 13 (52.00%) VMware Infrastructure
2 7 (28.00%) vSphere
3 5 (20.00%) Hyper-V
3 5 (20.00%) XenApp
4 3 (12.00%) Terminal Server
4 3 (12.00%) Virtual Servers
Systems Management
1 8 (32.00%) SCCM
2 1 (4.00%) Backup Exec
2 1 (4.00%) Microsoft Intune
Vendors
1 17 (68.00%) VMware
2 13 (52.00%) Cisco
2 13 (52.00%) Citrix
3 9 (36.00%) HP
3 9 (36.00%) Microsoft
4 7 (28.00%) NetApp
4 7 (28.00%) Zerto
5 6 (24.00%) Veeam
6 5 (20.00%) Dell
6 5 (20.00%) Meraki
7 3 (12.00%) Lotus
7 3 (12.00%) Mitel
7 3 (12.00%) Nokia
7 3 (12.00%) Oracle
7 3 (12.00%) SolarWinds
7 3 (12.00%) Xerox
8 2 (8.00%) Sun
9 1 (4.00%) JD Edwards
9 1 (4.00%) Remedy
9 1 (4.00%) Symantec