Period
to 20 November 2017

The median annual salary for a Service Desk Analyst was £21,500 in advertised job vacancies in Wakefield during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
West Yorkshire > Wakefield
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 24 39 34
Rank change year-on-year +15 -5 -3
Permanent jobs requiring a Service Desk Analyst 16 6 6
As % of all permanent IT jobs advertised in Wakefield 6.61% 2.17% 2.90%
As % of the Job Titles category 6.72% 2.20% 2.99%
Number of salaries quoted 12 6 6
Wakefield median annual salary £21,500 £19,000 £20,250
Median salary % change year-on-year +13.16% -6.17% +6.58%
10th Percentile £17,300 £15,750 £19,000
90th Percentile £24,225 £22,250 £21,500
West Yorkshire median annual salary £21,250 £22,000 £20,250
% change year-on-year -3.41% +8.64% +6.58%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Wakefield. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Wakefield
Permanent vacancies in Wakefield with a recognized job title 238 273 201
% of permanent IT jobs with a recognized job title 98.35% 98.91% 97.10%
Number of salaries quoted 211 264 175
Wakefield median annual salary £35,000 £37,500 £34,000
Median salary % change year-on-year -6.67% +10.29% +13.33%
10th Percentile £21,250 £22,750 £19,000
90th Percentile £48,750 £55,000 £47,500
West Yorkshire median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

Service Desk Analyst
Job Vacancy Trend in Wakefield

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in Wakefield.

Job vacancy trend for Service Desk Analyst in Wakefield

Service Desk Analyst
Salary Trend in Wakefield

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in Wakefield.

Salary trend for Service Desk Analyst in Wakefield

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in Wakefield

For the 6 months to 20 November 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Wakefield region featuring Service Desk Analyst in the job title.

1 15 (93.75%) Active Directory
2 12 (75.00%) Change Management
3 11 (68.75%) Microsoft
3 11 (68.75%) Windows
3 11 (68.75%) TCP/IP
4 9 (56.25%) ITIL
5 8 (50.00%) Windows 7
6 7 (43.75%) MS Exchange
7 6 (37.50%) DHCP
7 6 (37.50%) Microsoft Office
7 6 (37.50%) DNS
8 4 (25.00%) Service Management
8 4 (25.00%) Asset Management
8 4 (25.00%) Incident Management
8 4 (25.00%) Problem Management
8 4 (25.00%) ITSM
8 4 (25.00%) Time Management
8 4 (25.00%) Process Improvement
8 4 (25.00%) Software Licensing
9 3 (18.75%) Office 365
9 3 (18.75%) SLA
10 2 (12.50%) Cisco
10 2 (12.50%) MCP
10 2 (12.50%) MCSE
10 2 (12.50%) MCSA
10 2 (12.50%) Citrix
10 2 (12.50%) Microsoft Certification
10 2 (12.50%) BMC
10 2 (12.50%) Remedy
10 2 (12.50%) Blackberry Enterprise Server

Service Desk Analyst Skill Set
Co-occurring IT Skills in Wakefield by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (43.75%) MS Exchange
2 2 (12.50%) Blackberry Enterprise Server
2 2 (12.50%) Exchange Server 2010
Applications
1 6 (37.50%) Microsoft Office
Business Applications
1 2 (12.50%) Remedy ITSM
Cloud Services
1 3 (18.75%) Office 365
2 1 (6.25%) Amazon AWS
2 1 (6.25%) Microsoft Azure
Communications & Networking
1 11 (68.75%) TCP/IP
2 6 (37.50%) DHCP
2 6 (37.50%) DNS
General
1 2 (12.50%) Retail
Operating Systems
1 11 (68.75%) Windows
2 8 (50.00%) Windows 7
Processes & Methodologies
1 12 (75.00%) Change Management
2 9 (56.25%) ITIL
3 4 (25.00%) Asset Management
3 4 (25.00%) Incident Management
3 4 (25.00%) ITSM
3 4 (25.00%) Problem Management
3 4 (25.00%) Process Improvement
3 4 (25.00%) Service Management
3 4 (25.00%) Software Licensing
3 4 (25.00%) Time Management
4 2 (12.50%) Data Security
4 2 (12.50%) ITIL V3
Qualifications
1 2 (12.50%) MCP
1 2 (12.50%) MCSA
1 2 (12.50%) MCSE
1 2 (12.50%) Microsoft Certification
Quality Assurance & Compliance
1 3 (18.75%) SLA
System Software
1 15 (93.75%) Active Directory
2 2 (12.50%) Hyper-V
2 2 (12.50%) VMware Infrastructure
2 2 (12.50%) XenApp
Systems Management
1 2 (12.50%) Cisco CUCM
1 2 (12.50%) Cisco UCCE
1 2 (12.50%) SCCM
Vendors
1 11 (68.75%) Microsoft
2 2 (12.50%) BMC
2 2 (12.50%) Cisco
2 2 (12.50%) Citrix
2 2 (12.50%) MobileIron
2 2 (12.50%) Remedy
2 2 (12.50%) VMware