Period
to 17 July 2018

The median annual salary for a Service Desk Analyst was £19,000 in advertised job vacancies in West Yorkshire during the 6 months to 17 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Yorkshire > West Yorkshire
6 months to
17 Jul 2018
Same period 2017 Same period 2016
Rank 181 207 190
Rank change year-on-year +26 -17 +1
Permanent jobs requiring a Service Desk Analyst 71 67 106
As % of all permanent IT jobs advertised in West Yorkshire 1.08% 0.94% 1.28%
As % of the Job Titles category 1.11% 0.96% 1.30%
Number of salaries quoted 65 54 93
West Yorkshire median annual salary £19,000 £22,250 £21,573
Median salary % change year-on-year -14.61% +3.14% -1.94%
10th Percentile £16,250 £18,500 £18,000
90th Percentile £28,250 £24,775 £25,000
Yorkshire median annual salary £20,500 £22,000 £21,000
% change year-on-year -6.82% +4.76% -4.55%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 6,392 6,967 8,128
% of permanent IT jobs with a recognized job title 97.14% 97.60% 97.77%
Number of salaries quoted 5,409 5,985 6,802
West Yorkshire median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £26,250 £26,250
90th Percentile £63,250 £62,500 £62,000
Yorkshire median annual salary £42,500 £41,500 £40,000
% change year-on-year +2.41% +3.75% -

Service Desk Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in West Yorkshire.

Salary trend for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Salary Histogram in West Yorkshire

The salary distribution of IT jobs citing Service Desk Analyst in West Yorkshire over the 6 months to 17 July 2018.

Salary histogram for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Yorkshire region over the 6 months to 17 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds +11 46 £19,000 -15.56% 6
Wakefield +2 12 £19,750 -14.13% 1
Pontefract - 6 £16,500 - 1
Bradford +1 3 £19,000 - 1
Batley - 3 £17,750 -
Brighouse -3 1 £20,000 +5.26%
Service Desk Analyst
Yorkshire

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 17 July 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Yorkshire region featuring Service Desk Analyst in the job title.

1 42 (59.15%) ITIL
2 34 (47.89%) Windows
3 30 (42.25%) Active Directory
3 30 (42.25%) Problem-Solving
4 28 (39.44%) Analytical Skills
5 27 (38.03%) Microsoft Office
5 27 (38.03%) Microsoft
6 20 (28.17%) Time Management
6 20 (28.17%) Service Management
7 19 (26.76%) ITSM
7 19 (26.76%) Self-Motivation
8 18 (25.35%) Problem Management
8 18 (25.35%) SLA
9 17 (23.94%) Windows 7
10 12 (16.90%) ITIL Foundation Certificate
11 11 (15.49%) Windows Server
11 11 (15.49%) Retail
12 8 (11.27%) Office 365
13 7 (9.86%) Social Media
13 7 (9.86%) ITIL Certification
14 6 (8.45%) Citrix
14 6 (8.45%) Remedy
14 6 (8.45%) MS Exchange
14 6 (8.45%) Windows 10
14 6 (8.45%) Continuous Improvement
15 5 (7.04%) SCCM
15 5 (7.04%) DNS
15 5 (7.04%) SQL Server
16 4 (5.63%) SQL
16 4 (5.63%) T-SQL

Service Desk Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (8.45%) MS Exchange
2 1 (1.41%) Exchange Server 2003
2 1 (1.41%) Exchange Server 2007
2 1 (1.41%) Exchange Server 2010
2 1 (1.41%) Exchange Server 5.5
Applications
1 27 (38.03%) Microsoft Office
Business Applications
1 3 (4.23%) Dynamics AX
Cloud Services
1 8 (11.27%) Office 365
Communications & Networking
1 5 (7.04%) DNS
2 4 (5.63%) Internet
2 4 (5.63%) Intranet
2 4 (5.63%) TCP/IP
3 3 (4.23%) DHCP
4 2 (2.82%) Remote Desktop
4 2 (2.82%) VoIP
5 1 (1.41%) Firewall
5 1 (1.41%) LAN
5 1 (1.41%) VPN
5 1 (1.41%) WAN
Database & Business Intelligence
1 5 (7.04%) SQL Server
General
1 11 (15.49%) Retail
2 3 (4.23%) Finance
2 3 (4.23%) Law
3 2 (2.82%) Marketing
3 2 (2.82%) Telecoms
4 1 (1.41%) Manufacturing
Miscellaneous
1 28 (39.44%) Analytical Skills
2 19 (26.76%) Self-Motivation
3 7 (9.86%) Social Media
4 4 (5.63%) Analytical Mindset
5 2 (2.82%) Handset
6 1 (1.41%) Blackberry
Operating Systems
1 34 (47.89%) Windows
2 17 (23.94%) Windows 7
3 11 (15.49%) Windows Server
4 6 (8.45%) Windows 10
5 4 (5.63%) Windows Server 2012
6 3 (4.23%) Windows Server 2008
7 2 (2.82%) Android
7 2 (2.82%) Apple iOS
7 2 (2.82%) Windows 8
7 2 (2.82%) Windows Phone
8 1 (1.41%) Windows 2000
8 1 (1.41%) Windows Server 2003
8 1 (1.41%) Windows XP
Processes & Methodologies
1 42 (59.15%) ITIL
2 30 (42.25%) Problem-Solving
3 20 (28.17%) Service Management
3 20 (28.17%) Time Management
4 19 (26.76%) ITSM
5 18 (25.35%) Problem Management
6 6 (8.45%) Continuous Improvement
7 4 (5.63%) Creative Problem-Solving
8 3 (4.23%) Stakeholder Management
9 2 (2.82%) Case Management
9 2 (2.82%) Customer-Centricity
9 2 (2.82%) ITIL V3
9 2 (2.82%) Mentoring
9 2 (2.82%) Mobile Device Management
9 2 (2.82%) Patch Management
9 2 (2.82%) Process Improvement
10 1 (1.41%) Commercial Awareness
10 1 (1.41%) Customer-Centric Approach
10 1 (1.41%) Logistics
10 1 (1.41%) Proactive Monitoring
Programming Languages
1 4 (5.63%) SQL
1 4 (5.63%) T-SQL
Qualifications
1 12 (16.90%) ITIL Foundation Certificate
2 7 (9.86%) ITIL Certification
3 4 (5.63%) Degree
4 3 (4.23%) MCP
4 3 (4.23%) Microsoft Certification
5 2 (2.82%) MCDST
Quality Assurance & Compliance
1 18 (25.35%) SLA
System Software
1 30 (42.25%) Active Directory
2 2 (2.82%) XenApp
3 1 (1.41%) Terminal Services
Systems Management
1 5 (7.04%) SCCM
Vendors
1 27 (38.03%) Microsoft
2 6 (8.45%) Citrix
2 6 (8.45%) Remedy
3 3 (4.23%) VMware
4 2 (2.82%) Apple
4 2 (2.82%) ServiceNow
5 1 (1.41%) Acronis
5 1 (1.41%) Avaya
5 1 (1.41%) Cisco
5 1 (1.41%) Dell
5 1 (1.41%) Fortinet
5 1 (1.41%) HP
5 1 (1.41%) SolarWinds
5 1 (1.41%) Wyse