Period
to 13 December 2017

The median annual salary for a Service Desk Analyst was £20,000 in advertised job vacancies in West Yorkshire during the 6 months to 13 December 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Yorkshire > West Yorkshire
6 months to
13 Dec 2017
Same period 2016 Same period 2015
Rank 206 175 229
Rank change year-on-year -31 +54 -16
Permanent jobs requiring a Service Desk Analyst 56 103 82
As % of all permanent IT jobs advertised in West Yorkshire 0.82% 1.36% 0.91%
As % of the Job Titles category 0.84% 1.38% 0.93%
Number of salaries quoted 41 98 73
West Yorkshire median annual salary £20,000 £22,000 £21,000
Median salary % change year-on-year -9.09% +4.76% +10.53%
10th Percentile £17,750 £17,175 £18,000
90th Percentile £24,875 £28,600 £24,500
Yorkshire median annual salary £20,000 £21,500 £21,000
% change year-on-year -6.98% +2.38% +10.53%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 6633 7440 8822
% of permanent IT jobs with a recognized job title 97.47% 97.98% 97.53%
Number of salaries quoted 5628 6403 7188
West Yorkshire median annual salary £42,500 £42,500 £40,500
Median salary % change year-on-year - +4.94% +2.53%
10th Percentile £26,250 £25,750 £25,500
90th Percentile £60,000 £62,500 £60,000
Yorkshire median annual salary £41,500 £40,000 £40,000
% change year-on-year +3.75% - +6.67%

Service Desk Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in West Yorkshire.

Salary trend for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Yorkshire region over the 6 months to 13 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -42 29 £20,000 -11.11% 3
Wakefield +22 17 £21,500 +8.59% 1
Bradford 0 5 £19,000 -13.64%
Brighouse - 2 £25,500 -
Castleford +6 1 £15,500 -27.91% 1
Liversedge - 1 £23,500 -
Pudsey - 1 £19,500 -
Batley - 1 - -
Service Desk Analyst
Yorkshire

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 13 December 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region featuring Service Desk Analyst in the job title.

1 38 (67.86%) Active Directory
2 36 (64.29%) Windows
2 36 (64.29%) Microsoft
3 25 (44.64%) Microsoft Office
4 24 (42.86%) TCP/IP
5 22 (39.29%) Windows 7
5 22 (39.29%) ITIL
6 18 (32.14%) DNS
7 17 (30.36%) DHCP
8 14 (25.00%) Change Management
8 14 (25.00%) Office 365
9 13 (23.21%) Finance
10 12 (21.43%) Service Management
11 11 (19.64%) Citrix
12 10 (17.86%) Retail
13 9 (16.07%) MS Exchange
14 8 (14.29%) SLA
14 8 (14.29%) Microsoft Azure
15 7 (12.50%) Windows 10
15 7 (12.50%) VPN
16 6 (10.71%) ITSM
16 6 (10.71%) Incident Management
17 5 (8.93%) Digital Marketing
17 5 (8.93%) Mentoring
17 5 (8.93%) Creative Thinking
17 5 (8.93%) Marketing
17 5 (8.93%) Microsoft Certification
17 5 (8.93%) Mac OS X
17 5 (8.93%) SAP
18 4 (7.14%) MCSA

Service Desk Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (16.07%) MS Exchange
2 2 (3.57%) Blackberry Enterprise Server
2 2 (3.57%) Exchange Server 2010
2 2 (3.57%) Skype for Business
3 1 (1.79%) IBM Notes
Applications
1 25 (44.64%) Microsoft Office
2 1 (1.79%) Microsoft Excel
2 1 (1.79%) Microsoft PowerPoint
Business Applications
1 2 (3.57%) assyst
1 2 (3.57%) Remedy ITSM
Cloud Services
1 14 (25.00%) Office 365
2 8 (14.29%) Microsoft Azure
3 3 (5.36%) Amazon AWS
4 1 (1.79%) Cloud Computing
Communications & Networking
1 24 (42.86%) TCP/IP
2 18 (32.14%) DNS
3 17 (30.36%) DHCP
4 7 (12.50%) VPN
5 2 (3.57%) LAN
5 2 (3.57%) Skype
5 2 (3.57%) WAN
6 1 (1.79%) Intranet
6 1 (1.79%) Remote Desktop
6 1 (1.79%) VoIP
General
1 13 (23.21%) Finance
2 10 (17.86%) Retail
3 5 (8.93%) Marketing
4 1 (1.79%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.79%) Web Services
Miscellaneous
1 2 (3.57%) Analytical Skills
1 2 (3.57%) CMDB
2 1 (1.79%) Handset
2 1 (1.79%) Social Media
2 1 (1.79%) Video\Live Streaming
Operating Systems
1 36 (64.29%) Windows
2 22 (39.29%) Windows 7
3 7 (12.50%) Windows 10
4 5 (8.93%) Mac OS X
5 3 (5.36%) Windows Server 2008
5 3 (5.36%) Windows Server 2012
6 2 (3.57%) Windows 8
6 2 (3.57%) Windows Server
6 2 (3.57%) Windows XP
7 1 (1.79%) Android
7 1 (1.79%) Apple iOS
7 1 (1.79%) CentOS
7 1 (1.79%) Linux
7 1 (1.79%) Red Hat Enterprise Linux
7 1 (1.79%) Windows Phone
Processes & Methodologies
1 22 (39.29%) ITIL
2 14 (25.00%) Change Management
3 12 (21.43%) Service Management
4 6 (10.71%) Incident Management
4 6 (10.71%) ITSM
5 5 (8.93%) Creative Thinking
5 5 (8.93%) Digital Marketing
5 5 (8.93%) Mentoring
6 4 (7.14%) Asset Management
6 4 (7.14%) Problem Management
6 4 (7.14%) Process Improvement
6 4 (7.14%) Software Licensing
6 4 (7.14%) Time Management
7 2 (3.57%) Coaching
7 2 (3.57%) Configuration Management
7 2 (3.57%) Continuous Improvement
7 2 (3.57%) Data Security
7 2 (3.57%) ITIL V3
8 1 (1.79%) Fault Analysis
8 1 (1.79%) Target Operating Model
Programming Languages
1 1 (1.79%) C
1 1 (1.79%) SQL
Qualifications
1 5 (8.93%) Microsoft Certification
2 4 (7.14%) MCSA
3 2 (3.57%) Degree
3 2 (3.57%) MCP
3 2 (3.57%) MCSE
4 1 (1.79%) ITIL Certification
4 1 (1.79%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 8 (14.29%) SLA
System Software
1 38 (67.86%) Active Directory
2 3 (5.36%) VMware Infrastructure
3 2 (3.57%) Hyper-V
3 2 (3.57%) XenApp
Systems Management
1 2 (3.57%) Cisco CUCM
1 2 (3.57%) Cisco UCCE
1 2 (3.57%) SCCM
2 1 (1.79%) DameWare
2 1 (1.79%) ServiceCenter
Vendors
1 36 (64.29%) Microsoft
2 11 (19.64%) Citrix
3 5 (8.93%) SAP
4 3 (5.36%) Remedy
4 3 (5.36%) VMware
5 2 (3.57%) BMC
5 2 (3.57%) Cisco
5 2 (3.57%) MobileIron
6 1 (1.79%) Apple
6 1 (1.79%) Bomgar
6 1 (1.79%) HP
6 1 (1.79%) Lotus
6 1 (1.79%) Red Hat
6 1 (1.79%) ServiceNow