Period
to 16 January 2018

The median annual salary for a Service Desk Analyst was £21,000 in advertised job vacancies in West Yorkshire during the 6 months to 16 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Analyst
Yorkshire > West Yorkshire
6 months to
16 Jan 2018
Same period 2017 Same period 2016
Rank 208 171 220
Rank change year-on-year -37 +49 -25
Permanent jobs requiring a Service Desk Analyst 50 91 84
As % of all permanent IT jobs advertised in West Yorkshire 0.76% 1.25% 0.95%
As % of the Job Titles category 0.77% 1.28% 0.97%
Number of salaries quoted 43 86 76
West Yorkshire median annual salary £21,000 £22,750 £21,000
Median salary % change year-on-year -7.69% +8.33% +6.33%
10th Percentile £17,350 £18,000 £18,000
90th Percentile £24,875 £30,000 £24,800
Yorkshire median annual salary £20,000 £22,000 £21,000
% change year-on-year -9.09% +4.76% +5.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Yorkshire. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Yorkshire
Permanent vacancies in West Yorkshire with a recognized job title 6,464 7,108 8,625
% of permanent IT jobs with a recognized job title 97.63% 97.85% 97.48%
Number of salaries quoted 5,505 6,127 7,093
West Yorkshire median annual salary £42,500 £42,500 £41,000
Median salary % change year-on-year - +3.66% +2.50%
10th Percentile £26,750 £26,000 £26,250
90th Percentile £60,000 £62,500 £60,000
Yorkshire median annual salary £42,500 £40,000 £40,000
% change year-on-year +6.25% - +6.67%

Service Desk Analyst
Job Vacancy Trend in West Yorkshire

Job postings that featured Service Desk Analyst in the job title as a percentage of all IT jobs advertised in West Yorkshire.

Job vacancy trend for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Salary Trend in West Yorkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst in West Yorkshire.

Salary trend for Service Desk Analyst in West Yorkshire

Service Desk Analyst
Job Locations in West Yorkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Analyst within the West Yorkshire region over the 6 months to 16 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leeds -41 24 £20,500 -10.87% 5
Wakefield +19 18 £21,250 +7.32% 4
Bradford -2 2 £19,125 -20.31%
Brighouse - 2 £25,500 - 1
Castleford - 2 £15,750 - 1
Batley - 1 - -
Bingley - 1 £27,500 -
Liversedge - 1 £23,500 -
Service Desk Analyst
Yorkshire

Service Desk Analyst Skill Set
Top 30 Co-occurring IT Skills in West Yorkshire

For the 6 months to 16 January 2018, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Yorkshire region featuring Service Desk Analyst in the job title.

1 32 (64.00%) Microsoft
1 32 (64.00%) Active Directory
2 28 (56.00%) Windows
3 23 (46.00%) TCP/IP
4 22 (44.00%) Microsoft Office
5 21 (42.00%) Windows 7
6 18 (36.00%) ITIL
7 17 (34.00%) DNS
8 16 (32.00%) DHCP
9 14 (28.00%) Change Management
10 9 (18.00%) MS Exchange
10 9 (18.00%) SLA
11 8 (16.00%) Microsoft Azure
11 8 (16.00%) Office 365
12 7 (14.00%) Citrix
12 7 (14.00%) Finance
12 7 (14.00%) Retail
13 6 (12.00%) Incident Management
14 5 (10.00%) Windows 10
14 5 (10.00%) Service Management
14 5 (10.00%) ITSM
15 4 (8.00%) Asset Management
15 4 (8.00%) Microsoft Certification
15 4 (8.00%) MCSA
15 4 (8.00%) Process Improvement
15 4 (8.00%) Problem Management
15 4 (8.00%) Time Management
15 4 (8.00%) Software Licensing
16 3 (6.00%) Analytical Skills
16 3 (6.00%) Windows Server 2012

Service Desk Analyst Skill Set
Co-occurring IT Skills in West Yorkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (18.00%) MS Exchange
2 2 (4.00%) Blackberry Enterprise Server
2 2 (4.00%) Exchange Server 2010
2 2 (4.00%) Skype for Business
3 1 (2.00%) IBM Notes
Applications
1 22 (44.00%) Microsoft Office
2 2 (4.00%) Microsoft Excel
3 1 (2.00%) Microsoft PowerPoint
Business Applications
1 2 (4.00%) assyst
1 2 (4.00%) Remedy ITSM
Cloud Services
1 8 (16.00%) Microsoft Azure
1 8 (16.00%) Office 365
2 3 (6.00%) Amazon AWS
3 1 (2.00%) Cloud Computing
Communications & Networking
1 23 (46.00%) TCP/IP
2 17 (34.00%) DNS
3 16 (32.00%) DHCP
4 3 (6.00%) VPN
5 2 (4.00%) LAN
5 2 (4.00%) Skype
5 2 (4.00%) WAN
6 1 (2.00%) Intranet
6 1 (2.00%) Remote Desktop
6 1 (2.00%) VoIP
General
1 7 (14.00%) Finance
1 7 (14.00%) Retail
2 1 (2.00%) Local Government
2 1 (2.00%) Marketing
2 1 (2.00%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.00%) Web Services
Miscellaneous
1 3 (6.00%) Analytical Skills
2 2 (4.00%) CMDB
2 2 (4.00%) Social Media
3 1 (2.00%) Analytical Mindset
3 1 (2.00%) Blackberry
3 1 (2.00%) Handset
3 1 (2.00%) Replication
Operating Systems
1 28 (56.00%) Windows
2 21 (42.00%) Windows 7
3 5 (10.00%) Windows 10
4 3 (6.00%) Windows Server 2008
4 3 (6.00%) Windows Server 2012
5 2 (4.00%) Windows 8
5 2 (4.00%) Windows Server
6 1 (2.00%) Android
6 1 (2.00%) Apple iOS
6 1 (2.00%) CentOS
6 1 (2.00%) Linux
6 1 (2.00%) Mac OS X
6 1 (2.00%) Red Hat Enterprise Linux
6 1 (2.00%) Windows Phone
Processes & Methodologies
1 18 (36.00%) ITIL
2 14 (28.00%) Change Management
3 6 (12.00%) Incident Management
4 5 (10.00%) ITSM
4 5 (10.00%) Service Management
5 4 (8.00%) Asset Management
5 4 (8.00%) Problem Management
5 4 (8.00%) Process Improvement
5 4 (8.00%) Software Licensing
5 4 (8.00%) Time Management
6 3 (6.00%) Mentoring
7 2 (4.00%) Continuous Improvement
7 2 (4.00%) Data Security
7 2 (4.00%) ITIL V3
7 2 (4.00%) Mathematics
8 1 (2.00%) Balanced Scorecard
8 1 (2.00%) Digital Marketing
8 1 (2.00%) Logistics
8 1 (2.00%) Service Delivery
8 1 (2.00%) Trend Analysis
Programming Languages
1 2 (4.00%) C
1 2 (4.00%) SQL
Qualifications
1 4 (8.00%) MCSA
1 4 (8.00%) Microsoft Certification
2 3 (6.00%) Degree
3 2 (4.00%) MCP
3 2 (4.00%) MCSE
4 1 (2.00%) ITIL Certification
4 1 (2.00%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 9 (18.00%) SLA
2 1 (2.00%) ISO 9001
2 1 (2.00%) QA
System Software
1 32 (64.00%) Active Directory
2 3 (6.00%) VMware Infrastructure
3 2 (4.00%) Hyper-V
3 2 (4.00%) XenApp
Systems Management
1 2 (4.00%) Cisco CUCM
1 2 (4.00%) Cisco UCCE
1 2 (4.00%) SCCM
2 1 (2.00%) DameWare
2 1 (2.00%) ServiceCenter
Vendors
1 32 (64.00%) Microsoft
2 7 (14.00%) Citrix
3 3 (6.00%) Remedy
3 3 (6.00%) VMware
4 2 (4.00%) BMC
4 2 (4.00%) Cisco
4 2 (4.00%) MobileIron
5 1 (2.00%) Apple
5 1 (2.00%) Bomgar
5 1 (2.00%) Civica
5 1 (2.00%) HP
5 1 (2.00%) Lotus
5 1 (2.00%) Red Hat
5 1 (2.00%) SAP
5 1 (2.00%) ServiceNow