2nd Line Support Engineer Jobs in Wales

Second Line Support Engineer
UK > Wales

The median Second Line Support Engineer salary in Wales is £27,500 per year, according to job vacancies posted during the 6 months leading to 25 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
25 Jul 2024
Same period 2023 Same period 2022
Rank 94 135 134
Rank change year-on-year +41 -1 -20
Permanent jobs requiring a 2nd Line Support Engineer 10 1 3
As % of all permanent jobs advertised in Wales 0.51% 0.058% 0.15%
As % of the Job Titles category 0.55% 0.067% 0.16%
Number of salaries quoted 8 0 3
10th Percentile - - £23,300
25th Percentile £26,250 - £26,000
Median annual salary (50th Percentile) £27,500 - £31,000
75th Percentile £28,750 - £31,500
90th Percentile - - -
UK median annual salary £32,000 £32,500 £31,000
% change year-on-year -1.54% +4.84% +10.71%

All Permanent IT Job Vacancies
Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Wales with a recognized job title 1,805 1,492 1,834
% of permanent jobs with a recognized job title 92.85% 86.64% 93.19%
Number of salaries quoted 1,285 809 1,206
10th Percentile £26,500 £26,391 £31,475
25th Percentile £35,000 £35,000 £38,252
Median annual salary (50th Percentile) £45,000 £45,000 £50,000
Median % change year-on-year - -10.00% +17.29%
75th Percentile £57,500 £61,250 £61,250
90th Percentile £70,000 £72,500 £75,000
UK median annual salary £55,000 £60,000 £60,000
% change year-on-year -8.33% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in Wales

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for 2nd Line Support Engineer in Wales

2nd Line Support Engineer
Salary Trend in Wales

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in Wales.

Salary trend for 2nd Line Support Engineer in Wales

2nd Line Support Engineer
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the Wales region over the 6 months to 25 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North Wales - 7 £27,500 -
South Wales +24 3 £27,500 - 1
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in Wales

For the 6 months to 25 July 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region featuring 2nd Line Support Engineer in the job title.

1 10 (100.00%) Microsoft
1 10 (100.00%) Microsoft 365
2 6 (60.00%) Azure
3 5 (50.00%) Windows Server
3 5 (50.00%) Social Skills
3 5 (50.00%) Manufacturing
3 5 (50.00%) Windows
4 4 (40.00%) Active Directory
4 4 (40.00%) SLA
4 4 (40.00%) Management Information System
4 4 (40.00%) Project Delivery
4 4 (40.00%) Customer Service
4 4 (40.00%) Problem-Solving
4 4 (40.00%) Infrastructure Engineering
4 4 (40.00%) Meraki
5 3 (30.00%) Data Privacy
5 3 (30.00%) Raspberry Pi
5 3 (30.00%) VMware
5 3 (30.00%) Jupyter
5 3 (30.00%) Visual Studio Code
5 3 (30.00%) Metabase
5 3 (30.00%) Internet
5 3 (30.00%) Disaster Recovery
5 3 (30.00%) Firewall
5 3 (30.00%) Linux
5 3 (30.00%) SQL
5 3 (30.00%) Microsoft Office
5 3 (30.00%) SharePoint
5 3 (30.00%) JIRA
5 3 (30.00%) Logistics

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (30.00%) Confluence
1 3 (30.00%) Jupyter
1 3 (30.00%) SharePoint
Applications
1 3 (30.00%) Microsoft Office
Business Applications
1 1 (10.00%) Dynamics AX
1 1 (10.00%) Dynamics CRM
Cloud Services
1 10 (100.00%) Microsoft 365
2 6 (60.00%) Azure
3 2 (20.00%) Power Platform
4 1 (10.00%) Dynamics 365
4 1 (10.00%) Entra ID
Communications & Networking
1 3 (30.00%) Firewall
1 3 (30.00%) Internet
2 1 (10.00%) DHCP
2 1 (10.00%) DNS
2 1 (10.00%) LAN
2 1 (10.00%) WAN
Database & Business Intelligence
1 3 (30.00%) Metabase
2 1 (10.00%) Power BI
Development Applications
1 3 (30.00%) JIRA
1 3 (30.00%) Visual Studio Code
General
1 5 (50.00%) Manufacturing
1 5 (50.00%) Social Skills
Miscellaneous
1 4 (40.00%) Management Information System
2 3 (30.00%) Raspberry Pi
3 1 (10.00%) Hybrid Cloud
3 1 (10.00%) Life Science
3 1 (10.00%) Self-Motivation
Operating Systems
1 5 (50.00%) Windows
1 5 (50.00%) Windows Server
2 3 (30.00%) Linux
2 3 (30.00%) Windows 7
3 1 (10.00%) Android
3 1 (10.00%) Apple iOS
3 1 (10.00%) Mac OS
3 1 (10.00%) Windows 10
3 1 (10.00%) Windows Server 2019
Processes & Methodologies
1 4 (40.00%) Customer Service
1 4 (40.00%) Infrastructure Engineering
1 4 (40.00%) Problem-Solving
1 4 (40.00%) Project Delivery
2 3 (30.00%) Data Privacy
2 3 (30.00%) Disaster Recovery
2 3 (30.00%) Logistics
2 3 (30.00%) Network Management
3 1 (10.00%) Business Intelligence
3 1 (10.00%) CRM
3 1 (10.00%) ERP
3 1 (10.00%) Migration
Programming Languages
1 3 (30.00%) SQL
Quality Assurance & Compliance
1 4 (40.00%) SLA
System Software
1 4 (40.00%) Active Directory
2 3 (30.00%) VMware Infrastructure
Vendors
1 10 (100.00%) Microsoft
2 4 (40.00%) Meraki
3 3 (30.00%) Veeam
3 3 (30.00%) VMware