2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £32,000 per year, according to job vacancies posted during the 6 months leading to 24 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
24 Jul 2024
Same period 2023 Same period 2022
Rank 567 539 926
Rank change year-on-year -28 +387 -160
Permanent jobs requiring a 2nd Line Support Engineer 300 380 373
As % of all permanent jobs advertised in the UK 0.33% 0.47% 0.21%
As % of the Job Titles category 0.34% 0.51% 0.22%
Number of salaries quoted 272 348 354
10th Percentile £26,250 £26,250 £26,075
25th Percentile £27,750 £28,725 £26,750
Median annual salary (50th Percentile) £32,000 £32,500 £31,000
Median % change year-on-year -1.54% +4.84% +10.71%
75th Percentile £35,438 £37,500 £34,875
90th Percentile £40,000 £40,000 £39,625
UK excluding London median annual salary £30,000 £32,000 £30,000
% change year-on-year -6.25% +6.67% +9.09%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,229 74,951 168,159
% of permanent jobs with a recognized job title 94.83% 91.81% 95.47%
Number of salaries quoted 59,408 51,881 87,939
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £43,800 £43,750
Median annual salary (50th Percentile) £54,700 £60,000 £60,000
Median % change year-on-year -8.83% - +9.09%
75th Percentile £71,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £52,500 £51,500
% change year-on-year -4.76% +1.94% +8.42%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 24 July 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 24 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -47 282 £32,500 - 57
UK excluding London -24 253 £30,000 -6.25% 53
South East -48 67 £29,587 -6.07% 17
North of England +25 61 £30,250 +9.60% 11
London +6 48 £35,000 - 7
South West -2 48 £32,000 -11.11% 17
Midlands +3 36 £31,250 -2.34% 5
Work from Home +40 33 £32,500 - 25
Yorkshire +51 27 £32,500 +17.75% 4
North West +3 27 £30,000 +5.26% 5
East of England -18 25 £32,500 -4.41% 1
West Midlands -4 18 £30,000 -6.98% 2
East Midlands -24 18 £33,250 +10.83% 3
Wales +40 10 £27,500 - 1
North East -15 7 £29,000 -3.33% 3
Scotland -53 5 £37,000 +23.33% 3
Northern Ireland +25 1 £35,000 +7.69%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 24 July 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 222 (74.00%) Windows
2 220 (73.33%) Microsoft
3 209 (69.67%) Active Directory
4 200 (66.67%) Microsoft 365
5 126 (42.00%) Azure
6 122 (40.67%) Social Skills
7 106 (35.33%) Problem-Solving
8 102 (34.00%) Windows Server
9 94 (31.33%) VMware
9 94 (31.33%) Windows 10
10 89 (29.67%) SharePoint
11 86 (28.67%) Microsoft Exchange
12 82 (27.33%) Customer Service
13 69 (23.00%) VMware Infrastructure
14 66 (22.00%) Microsoft Office
15 64 (21.33%) Firewall
16 62 (20.67%) Microsoft Intune
17 57 (19.00%) Hyper-V
18 52 (17.33%) Microsoft Certification
19 51 (17.00%) Entra ID
20 49 (16.33%) WAN
21 48 (16.00%) LAN
22 41 (13.67%) Security Cleared
23 40 (13.33%) AWS
23 40 (13.33%) Analytical Skills
24 38 (12.67%) Degree
24 38 (12.67%) DNS
24 38 (12.67%) Citrix
24 38 (12.67%) Cisco
25 36 (12.00%) Wi-Fi

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (29.67%) SharePoint
2 86 (28.67%) Microsoft Exchange
3 18 (6.00%) SharePoint 2010
3 18 (6.00%) SharePoint 2013
4 6 (2.00%) Confluence
5 4 (1.33%) Jupyter
6 3 (1.00%) Exchange Server 2010
6 3 (1.00%) Exchange Server 2013
7 1 (0.33%) Exchange Server 2007
7 1 (0.33%) IBM Domino
7 1 (0.33%) Skype for Business
Applications
1 66 (22.00%) Microsoft Office
2 16 (5.33%) Microsoft Excel
3 2 (0.67%) Spreadsheet
Business Applications
1 1 (0.33%) Dynamics AX
1 1 (0.33%) Dynamics CRM
Cloud Services
1 200 (66.67%) Microsoft 365
2 126 (42.00%) Azure
3 51 (17.00%) Entra ID
4 40 (13.33%) AWS
5 30 (10.00%) GCP
6 29 (9.67%) OneDrive
7 13 (4.33%) Dynamics 365
8 10 (3.33%) SaaS
9 9 (3.00%) Serverless
10 7 (2.33%) Cloud Computing
11 5 (1.67%) Google Workspace
12 3 (1.00%) Azure Sentinel
12 3 (1.00%) Mimecast
13 2 (0.67%) Power Platform
14 1 (0.33%) Azure DevOps
14 1 (0.33%) IaaS
14 1 (0.33%) WhatsApp
Communications & Networking
1 64 (21.33%) Firewall
2 49 (16.33%) WAN
3 48 (16.00%) LAN
4 38 (12.67%) DNS
5 36 (12.00%) Wi-Fi
6 22 (7.33%) VPN
7 21 (7.00%) Network Security
8 20 (6.67%) DHCP
9 19 (6.33%) TCP/IP
10 15 (5.00%) VLAN
11 10 (3.33%) Internet
11 10 (3.33%) VoIP
12 7 (2.33%) SAN
13 6 (2.00%) NAS
13 6 (2.00%) Remote Desktop
14 5 (1.67%) PBX
15 4 (1.33%) Intranet
15 4 (1.33%) Unified Communications
16 3 (1.00%) Ethernet
16 3 (1.00%) SMTP
Database & Business Intelligence
1 12 (4.00%) SQL Server
2 9 (3.00%) Amazon RDS
3 4 (1.33%) Metabase
4 3 (1.00%) MariaDB
4 3 (1.00%) MySQL
5 1 (0.33%) Power BI
5 1 (0.33%) Relational Database
Development Applications
1 10 (3.33%) JIRA
2 4 (1.33%) Visual Studio Code
General
1 122 (40.67%) Social Skills
2 40 (13.33%) Analytical Skills
3 19 (6.33%) Organisational Skills
4 17 (5.67%) Manufacturing
5 13 (4.33%) Finance
6 11 (3.67%) Law
6 11 (3.67%) Legal
7 10 (3.33%) Games
7 10 (3.33%) Telecoms
8 7 (2.33%) Documentation Skills
9 4 (1.33%) Retail
10 3 (1.00%) Inclusion and Diversity
10 3 (1.00%) Local Government
11 1 (0.33%) Banking
11 1 (0.33%) Electronics
11 1 (0.33%) Marketing
11 1 (0.33%) Public Sector
Libraries, Frameworks & Software Standards
1 3 (1.00%) XML
2 2 (0.67%) .NET
2 2 (0.67%) JSON
3 1 (0.33%) ARM Templates
3 1 (0.33%) CSS
Miscellaneous
1 23 (7.67%) Onboarding
2 18 (6.00%) Driving Licence
3 15 (5.00%) EPoS
4 8 (2.67%) Self-Motivation
4 8 (2.67%) Smartphone
5 6 (2.00%) Clustering
5 6 (2.00%) Management Information System
6 5 (1.67%) Replication
7 4 (1.33%) Raspberry Pi
8 3 (1.00%) Video Conferencing
9 2 (0.67%) iPad
10 1 (0.33%) Enterprise Storage
10 1 (0.33%) Foreign Exchange (FX)
10 1 (0.33%) Hedge funds
10 1 (0.33%) Hybrid Cloud
10 1 (0.33%) iPhone
10 1 (0.33%) Life Science
10 1 (0.33%) Linux Command Line
10 1 (0.33%) Public Cloud
10 1 (0.33%) Tandem
Operating Systems
1 222 (74.00%) Windows
2 102 (34.00%) Windows Server
3 94 (31.33%) Windows 10
4 32 (10.67%) Mac OS
5 25 (8.33%) Windows Server 2012
6 19 (6.33%) Linux
7 15 (5.00%) Apple iOS
8 12 (4.00%) Windows Server 2019
9 10 (3.33%) Android
10 8 (2.67%) Windows 7
11 6 (2.00%) Windows Server 2008
11 6 (2.00%) Windows Server 2016
12 5 (1.67%) CentOS
13 3 (1.00%) Mac OS X
14 1 (0.33%) Windows 8
14 1 (0.33%) Windows Mobile
Processes & Methodologies
1 106 (35.33%) Problem-Solving
2 82 (27.33%) Customer Service
3 27 (9.00%) ITIL
3 27 (9.00%) Mobile Device Management
4 23 (7.67%) Computer Science
5 20 (6.67%) Server Virtualisation
6 11 (3.67%) Problem Management
7 10 (3.33%) Antivirus Management
7 10 (3.33%) Infrastructure Engineering
7 10 (3.33%) Logistics
7 10 (3.33%) Service Delivery
8 9 (3.00%) Project Delivery
8 9 (3.00%) Time Management
9 7 (2.33%) Change Control
9 7 (2.33%) Cybersecurity
9 7 (2.33%) Server Management
10 6 (2.00%) Incident Management
10 6 (2.00%) ITSM
10 6 (2.00%) Mentoring
10 6 (2.00%) Service Management
Programming Languages
1 26 (8.67%) SQL
2 14 (4.67%) PowerShell
3 3 (1.00%) Python
4 2 (0.67%) Bash
5 1 (0.33%) Bicep
5 1 (0.33%) C++
5 1 (0.33%) JavaScript
5 1 (0.33%) Perl
Qualifications
1 52 (17.33%) Microsoft Certification
2 41 (13.67%) Security Cleared
3 38 (12.67%) Degree
4 27 (9.00%) DBS Check
5 26 (8.67%) A+ Certification
6 25 (8.33%) SC Cleared
7 22 (7.33%) Computer Science Degree
8 21 (7.00%) MCP
9 18 (6.00%) MCITP
9 18 (6.00%) MCSE
10 4 (1.33%) Azure Certification
10 4 (1.33%) HND
11 3 (1.00%) CompTIA Security+
11 3 (1.00%) Network+ Certification
12 2 (0.67%) CCNA
12 2 (0.67%) Cisco Certification
12 2 (0.67%) MCDST
13 1 (0.33%) DV Cleared
13 1 (0.33%) ITIL Certification
13 1 (0.33%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 12 (4.00%) SLA
2 11 (3.67%) GDPR
3 3 (1.00%) Cyber Essentials
4 1 (0.33%) ISO/IEC 27001
4 1 (0.33%) PCI DSS
System Software
1 209 (69.67%) Active Directory
2 69 (23.00%) VMware Infrastructure
3 57 (19.00%) Hyper-V
4 18 (6.00%) XenDesktop
5 16 (5.33%) XenApp
6 9 (3.00%) VMware ESXi
7 6 (2.00%) Virtual Desktop
7 6 (2.00%) vSphere
8 5 (1.67%) VMware Workstation
9 2 (0.67%) Virtual Machines
10 1 (0.33%) Firmware
10 1 (0.33%) Terminal Services
10 1 (0.33%) VMware NSX
Systems Management
1 62 (20.67%) Microsoft Intune
2 33 (11.00%) SCCM
3 9 (3.00%) Kubernetes
4 6 (2.00%) Failover Clustering
4 6 (2.00%) Jamf Pro
5 5 (1.67%) Autotask
6 4 (1.33%) SmoothWall
7 3 (1.00%) NetBackup
7 3 (1.00%) vCenter Server
8 2 (0.67%) WSUS
9 1 (0.33%) Backup Exec
9 1 (0.33%) Dell DRAC
9 1 (0.33%) Opsgenie
Vendors
1 220 (73.33%) Microsoft
2 94 (31.33%) VMware
3 38 (12.67%) Cisco
3 38 (12.67%) Citrix
4 31 (10.33%) Google
5 28 (9.33%) HP
6 25 (8.33%) Dell
7 18 (6.00%) Symantec
7 18 (6.00%) Veeam
8 13 (4.33%) Apple
8 13 (4.33%) Sophos
9 9 (3.00%) Meraki
10 6 (2.00%) Datto
11 5 (1.67%) ESET
11 5 (1.67%) Remedy
12 4 (1.33%) Draytek
12 4 (1.33%) Salesforce
12 4 (1.33%) Veritas
13 3 (1.00%) Sage
13 3 (1.00%) Webroot