The median annual salary for a 2nd Line Support Engineer was £27,500 in advertised job vacancies during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 572 551 508
Rank change year-on-year -21 -43  
Permanent jobs requiring a 2nd Line Support Engineer 310 401 547
As % of all permanent IT jobs advertised in the UK 0.35% 0.41% 0.49%
As % of the Job Titles category 0.37% 0.43% 0.51%
Number of salaries quoted 290 370 495
Median salary £27,500 £26,500 £26,000
Median salary % change year-on-year +3.77% +1.92%  
90% offered a salary of more than £23,000 £22,350 £22,000
10% offered a salary of more than £32,550 £35,000 £34,500
UK excluding London median salary £26,000 £25,875 £25,000
% change year-on-year +0.48% +3.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 84528 93714 106901
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 69082 78988 88114
Median salary £46,500 £47,500 £45,000
Median salary % change year-on-year -2.10% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £72,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Engineer over the 3 months to 25 June 2017.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -26 290 £27,500 +3.77% 49
London +23 112 £30,000 - 14
South East -16 61 £26,000 -1.88% 6
Yorkshire +29 31 £26,000 +18.18% 5
East of England +2 27 £27,500 +4.76% 7
South West -10 27 £25,000 - 4
Hampshire -5 25 £25,000 -1.96% 2
West Yorkshire +20 19 £26,000 +18.18% 2
North West -46 15 £23,500 +4.44% 8
West Midlands +13 14 £23,000 - 2
Hertfordshire -16 14 £30,000 +15.38% 2
Leeds +9 13 £26,000 +18.18% 1
Cambridgeshire +7 13 £25,500 -16.39% 3
Surrey +20 11 £27,500 -5.17%
Wiltshire -1 11 £25,000 -4.76%
Portsmouth - 10 £24,000 -
City of London +21 9 £30,000 +3.44% 2
Swindon +6 9 £25,000 -20.00%
Basingstoke +3 9 £28,000 +1.81% 1
Manchester -28 9 £23,500 +9.30% 3
Bristol -14 8 £32,750 +45.55% 1
Hull - 8 £27,500 - 1
East Yorkshire - 8 £27,500 - 1
Scotland +17 7 £25,000 -12.28% 1
Kent +12 7 £25,000 -3.84%
West Sussex +7 6 £23,500 +4.44%
Glasgow - 6 £25,000 -
Birmingham +9 5 £30,000 +27.65%
Berkshire +6 5 £28,500 +1.78% 3
Oxfordshire +4 5 £23,500 -16.07% 1

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 June 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Engineer in the job title.

1 559 (84.57%) Windows
2 436 (65.96%) Active Directory
3 416 (62.93%) Microsoft
4 261 (39.49%) Windows Server
5 203 (30.71%) MS Exchange
6 191 (28.90%) VMware
7 189 (28.59%) Microsoft Office
8 175 (26.48%) Windows Server 2008
9 172 (26.02%) Windows 7
10 164 (24.81%) Windows Server 2012
11 162 (24.51%) Office 365
12 135 (20.42%) TCP/IP
13 130 (19.67%) LAN
14 129 (19.52%) ITIL
15 124 (18.76%) WAN
16 122 (18.46%) Microsoft Certification
17 118 (17.85%) Windows 10
18 116 (17.55%) Citrix
19 113 (17.10%) DNS
19 113 (17.10%) Hyper-V
20 112 (16.94%) Firewall
21 109 (16.49%) Cisco
22 105 (15.89%) DHCP
23 94 (14.22%) VMware Infrastructure
24 84 (12.71%) MCSE
25 77 (11.65%) MCP
26 73 (11.04%) SCCM
27 70 (10.59%) Finance
28 69 (10.44%) SLA
29 67 (10.14%) SQL

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 203 (30.71%) MS Exchange
2 66 (9.98%) Exchange Server 2010
3 57 (8.62%) SharePoint
4 53 (8.02%) Skype for Business
5 40 (6.05%) IIS
6 39 (5.90%) Exchange Server 2013
7 24 (3.63%) Exchange Server 2003
8 18 (2.72%) Exchange Server 2007
9 15 (2.27%) Blackberry Enterprise Server
10 9 (1.36%) Site Server
11 4 (0.61%) IBM Notes
11 4 (0.61%) JBoss
11 4 (0.61%) Tomcat
11 4 (0.61%) WebLogic
12 3 (0.45%) SharePoint 2010
13 1 (0.15%) Apache
13 1 (0.15%) Apache ServiceMix
13 1 (0.15%) EPiServer
13 1 (0.15%) SharePoint 2013
13 1 (0.15%) Umbraco
Applications
1 189 (28.59%) Microsoft Office
2 31 (4.69%) Microsoft Excel
3 25 (3.78%) Microsoft PowerPoint
4 4 (0.61%) MS Visio
5 3 (0.45%) Adobe Creative Suite
6 2 (0.30%) AutoCAD
6 2 (0.30%) Final Cut Pro
Business Applications
1 10 (1.51%) SAP Oil and Gas
2 6 (0.91%) Dynamics NAV
3 5 (0.76%) Remedy ITSM
4 3 (0.45%) Dynamics AX
5 2 (0.30%) Eikon
6 1 (0.15%) SAP Business One
Cloud Services
1 162 (24.51%) Office 365
2 25 (3.78%) Microsoft Azure
3 9 (1.36%) Cloud Computing
4 7 (1.06%) Amazon AWS
5 4 (0.61%) G Suite
6 3 (0.45%) Mimecast
7 2 (0.30%) SaaS
7 2 (0.30%) Yammer
8 1 (0.15%) Adobe Creative Cloud
Communications & Networking
1 135 (20.42%) TCP/IP
2 130 (19.67%) LAN
3 124 (18.76%) WAN
4 113 (17.10%) DNS
5 112 (16.94%) Firewall
6 105 (15.89%) DHCP
7 51 (7.72%) VPN
8 38 (5.75%) VoIP
9 37 (5.60%) Wi-Fi
10 32 (4.84%) SAN
11 30 (4.54%) Internet
11 30 (4.54%) Skype
12 25 (3.78%) WLAN
13 19 (2.87%) Wireless
14 13 (1.97%) Remote Desktop
14 13 (1.97%) WebEx
15 12 (1.82%) Cisco ASA
15 12 (1.82%) SMTP
16 10 (1.51%) IP Telephony
17 9 (1.36%) SNMP
Database & Business Intelligence
1 52 (7.87%) SQL Server
2 22 (3.33%) SQL Server 2012
3 21 (3.18%) SQL Server 2008
4 13 (1.97%) SQL Server 2000
4 13 (1.97%) SQL Server 2005
5 4 (0.61%) Big Data
6 3 (0.45%) MySQL
7 1 (0.15%) Amazon RDS
7 1 (0.15%) DB2
7 1 (0.15%) Informix
7 1 (0.15%) Oracle Database
7 1 (0.15%) Oracle Reports
7 1 (0.15%) Relational Database
Development Applications
1 4 (0.61%) MSI
2 1 (0.15%) Git (software)
2 1 (0.15%) Subversion
General
1 70 (10.59%) Finance
2 37 (5.60%) Telecoms
3 27 (4.08%) Manufacturing
4 20 (3.03%) Marketing
5 16 (2.42%) Banking
6 15 (2.27%) Retail
7 10 (1.51%) Electronics
7 10 (1.51%) German Language
8 9 (1.36%) Law
9 5 (0.76%) French Language
10 4 (0.61%) Dutch Language
10 4 (0.61%) Legal
10 4 (0.61%) Military
10 4 (0.61%) Spanish Language
11 3 (0.45%) Advertising
11 3 (0.45%) Polish Language
12 2 (0.30%) Aerospace
12 2 (0.30%) Back Office
12 2 (0.30%) Financial Institution
13 1 (0.15%) Front Office
Libraries, Frameworks & Software Standards
1 19 (2.87%) Software Packaging
2 7 (1.06%) HTML
3 4 (0.61%) ODBC
4 3 (0.45%) J2EE
5 2 (0.30%) .NET
5 2 (0.30%) COM
6 1 (0.15%) Web Services
Miscellaneous
1 48 (7.26%) Driving Licence
2 25 (3.78%) Management Information System
3 22 (3.33%) Computer Science
4 20 (3.03%) Blackberry
5 19 (2.87%) Data Centre
6 15 (2.27%) Smartphone
7 14 (2.12%) iPhone
7 14 (2.12%) Replication
7 14 (2.12%) User Experience
8 9 (1.36%) Client/Server
8 9 (1.36%) Public Cloud
9 8 (1.21%) iPad
10 7 (1.06%) Analytical Skills
10 7 (1.06%) Fintech
11 5 (0.76%) Mobile Computing
12 4 (0.61%) Enterprise Storage
13 3 (0.45%) Clustering
13 3 (0.45%) EPoS
13 3 (0.45%) Foreign Exchange (FX)
14 2 (0.30%) Thin Client
Operating Systems
1 559 (84.57%) Windows
2 261 (39.49%) Windows Server
3 175 (26.48%) Windows Server 2008
4 172 (26.02%) Windows 7
5 164 (24.81%) Windows Server 2012
6 118 (17.85%) Windows 10
7 67 (10.14%) Windows 8
8 63 (9.53%) Windows Server 2003
9 42 (6.35%) Windows XP
10 36 (5.45%) Android
11 33 (4.99%) Linux
11 33 (4.99%) Mac OS X
12 27 (4.08%) Apple iOS
13 14 (2.12%) Mac OS
14 10 (1.51%) Windows Vista
15 7 (1.06%) Unix
16 4 (0.61%) Windows 2000
17 3 (0.45%) Windows 2000 Server
18 2 (0.30%) CentOS
19 1 (0.15%) Windows Phone
Processes & Methodologies
1 129 (19.52%) ITIL
2 41 (6.20%) Problem Management
3 37 (5.60%) Service Delivery
4 36 (5.45%) Service Management
5 32 (4.84%) Time Management
6 25 (3.78%) Continuous Improvement
7 15 (2.27%) Change Control
7 15 (2.27%) CRM
7 15 (2.27%) Information Security
7 15 (2.27%) Workflow
8 14 (2.12%) Business Intelligence
8 14 (2.12%) Change Management
8 14 (2.12%) Stakeholder Management
9 12 (1.82%) Digital Marketing
10 11 (1.66%) Asset Management
10 11 (1.66%) ITIL V3
11 10 (1.51%) Mobile Device Management
11 10 (1.51%) Programme Management
12 9 (1.36%) ITSM
12 9 (1.36%) Migration
Programming Languages
1 67 (10.14%) SQL
2 16 (2.42%) PowerShell
3 9 (1.36%) Java
4 4 (0.61%) C#
4 4 (0.61%) C++
4 4 (0.61%) Shell Script
4 4 (0.61%) VB
4 4 (0.61%) VBScript
5 2 (0.30%) PHP
6 1 (0.15%) C
6 1 (0.15%) Python
6 1 (0.15%) T-SQL
Qualifications
1 122 (18.46%) Microsoft Certification
2 84 (12.71%) MCSE
3 77 (11.65%) MCP
4 59 (8.93%) Cisco Certification
5 53 (8.02%) CCNA
6 47 (7.11%) MCSA
7 44 (6.66%) Security Cleared
8 41 (6.20%) SC Cleared
9 35 (5.30%) Degree
10 17 (2.57%) Computer Science Degree
11 16 (2.42%) ITIL Certification
12 14 (2.12%) HND
12 14 (2.12%) MCITP
13 13 (1.97%) GNVQ
14 11 (1.66%) A+ Certification
14 11 (1.66%) CCNP
15 8 (1.21%) VMware Certified Professional (VCP)
16 7 (1.06%) Network+ Certification
17 6 (0.91%) CCIE
18 5 (0.76%) CCSA
Quality Assurance & Compliance
1 69 (10.44%) SLA
2 29 (4.39%) ISO/IEC 20000
3 6 (0.91%) ISO/IEC 27001
4 1 (0.15%) COBIT
4 1 (0.15%) ISO 9001
System Software
1 436 (65.96%) Active Directory
2 113 (17.10%) Hyper-V
3 94 (14.22%) VMware Infrastructure
4 36 (5.45%) XenApp
5 27 (4.08%) vSphere
6 16 (2.42%) VMware ESXi
6 16 (2.42%) VMware Workstation
7 15 (2.27%) XenDesktop
8 8 (1.21%) Terminal Services
9 4 (0.61%) Virtual Desktop
10 3 (0.45%) Firmware
11 2 (0.30%) Terminal Server
11 2 (0.30%) vCloud
12 1 (0.15%) XenServer
Systems Management
1 73 (11.04%) SCCM
2 25 (3.78%) Backup Exec
3 16 (2.42%) DameWare
4 13 (1.97%) Perfmon
4 13 (1.97%) WSUS
5 5 (0.76%) NetBackup
6 4 (0.61%) Sysprep
6 4 (0.61%) Systems Management Server (SMS)
7 3 (0.45%) AirWatch
7 3 (0.45%) SCOM
7 3 (0.45%) SCVMM
8 2 (0.30%) Cisco CUCM
8 2 (0.30%) Jamf Pro
8 2 (0.30%) McAfee ePO
8 2 (0.30%) Norton AntiVirus
8 2 (0.30%) ZABBIX
9 1 (0.15%) FortiGate
9 1 (0.15%) Microsoft Intune
9 1 (0.15%) Plesk
9 1 (0.15%) XenMobile
Vendors
1 416 (62.93%) Microsoft
2 191 (28.90%) VMware
3 116 (17.55%) Citrix
4 109 (16.49%) Cisco
5 46 (6.96%) Apple
6 39 (5.90%) HP
7 24 (3.63%) Dell
8 19 (2.87%) Avaya
9 17 (2.57%) Veeam
10 15 (2.27%) Oracle
11 13 (1.97%) SAP
11 13 (1.97%) Twitter
11 13 (1.97%) Veritas
12 12 (1.82%) Bloomberg
13 11 (1.66%) CheckPoint
14 9 (1.36%) Juniper
14 9 (1.36%) Symantec
15 8 (1.21%) Bomgar
15 8 (1.21%) EMC
15 8 (1.21%) NetApp
Bradford, West Yorkshire
Estio Technology Recruitment
Salary: From £20,000 to £27,500 per annum
Posted: 2 days ago
London
Talent Point Ltd
Salary: £27000.00 - £32000.00 per annum + bonus
Posted: Yesterday
Cheltenham, Gloucestershire
First Solution
Posted: 2 days ago
Bournemouth, Dorset
HAYS INFORMATION TECHNOLOGY
Salary: £26000 - £32000.00 per annum
Posted: 2 days ago
Bedford, Bedfordshire
ARC IT Recruitment Ltd
Salary: Up to £30K Plus Excellent Benefits
Posted: 2 days ago
City, London
Ashdown IT
Salary: £36000 per annum + pension, bonus, gym, healthcare
Posted: 2 days ago
Farnborough, Hampshire
The People Network
Salary: £22000 - £35000 per annum
Posted: 4 days ago
London
Reed Technology
Salary: £28000 - £30000 per annum
Posted: 2 days ago
Manchester, Lancashire
Itecco
Salary: £22000 - £25000 per annum
Posted: 2 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 3 days ago
London
Bluetownonline
Salary: £34000 per annum
Posted: 2 days ago
Sandhurst, Berkshire
Clearwater People Solutions
Salary: £25000 Per Annum
Posted: 4 days ago
West Bromwich, West Midlands (County)
onezeero.
Salary: £20000 - £25000 per annum
Posted: 3 days ago
Dorset
Jonothan Bosworth
Salary: £26000 - £32000 Per Annum
Posted: 3 days ago
Wilmslow, Cheshire
Adria Solutions Ltd
Salary: £20000 - £23000 per annum + Benefits
Posted: 3 days ago
Stoke-On-Trent, Staffordshire
Argo IT Solutions
Salary: From £20,000 to £28,000 per annum + Car, training + usual benefits
Posted: 3 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 5 days ago
Windsor, Berkshire
IT Talent Solutions
Salary: From £20,000 to £24,000 per annum
Posted: 5 days ago
Ely, Cambridgeshire
Cyber Team
Salary: From £23,000 to £26,000 per annum
Posted: 4 days ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £23000 - £25000 per annum + pension
Posted: 6 days ago
Central London / West End
Poole and Partners
Salary: From £22,000 to £25,000 per annum
Posted: 4 days ago
Newbury, Berkshire
ninesharp
Salary: £21000 - £26000 per annum + 25 days' holiday, pension etc
Posted: 5 days ago
Hemel Hempstead, Hertfordshire
Senitor Associates
Posted: 5 days ago
Newport, Gwent
Computer Recruiter Ltd
Salary: £22-24K
Posted: 3 days ago
East London
Millshill Recruitment Ltd
Salary: £39000 - £40000 per annum + bens
Posted: 3 days ago
Central London / West End
Eligo Recruitment Ltd
Salary: £24000 - £25000 per annum
Posted: 5 days ago
Bury, Lancashire
Cyber Team
Salary: From £23,000 to £26,000 per annum
Posted: 5 days ago
UK
Avecto Limited
Posted: 5 days ago
Faringdon, Oxfordshire
MARS Technical Recruitment
Salary: From £26,000 to £30,000 per annum benefits and technical training
Posted: 5 days ago
Knutsford, Cheshire
Itecco
Salary: £18000 - £23000 per annum
Posted: 4 days ago