2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 8 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
8 Jun 2026
Same period 2025 Same period 2024
Rank 457 598 559
Rank change year-on-year +141 -39 -5
Permanent jobs requiring a 2nd Line Support Engineer 295 73 353
As % of all permanent jobs in the UK 0.32% 0.16% 0.34%
As % of the Job Titles category 0.34% 0.18% 0.35%
Number of salaries quoted 262 73 334
10th Percentile £29,750 £29,000 £26,000
25th Percentile £31,000 £29,750 £26,813
Median annual salary (50th Percentile) £35,000 £32,500 £31,750
Median % change year-on-year +7.69% +2.36% -2.31%
75th Percentile £40,000 £38,750 £35,000
90th Percentile £42,500 £42,450 £38,750
UK excluding London median annual salary £34,000 £32,500 £30,000
% change year-on-year +4.62% +8.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 86,875 39,687 99,829
% of permanent jobs with a recognized job title 93.88% 89.56% 94.86%
Number of salaries quoted 58,739 22,427 72,303
10th Percentile £30,000 £29,000 £28,500
25th Percentile £40,000 £40,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,750 £90,000
UK excluding London median annual salary £50,000 £50,055 £50,000
% change year-on-year -0.11% +0.11% -6.54%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 8 June 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 8 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +135 280 £35,000 +7.69% 38
UK excluding London +93 221 £34,000 +4.62% 38
South East +35 75 £30,000 -6.25% 13
London +37 73 £36,000 -8.86% 6
Work from Home +37 57 £30,000 -7.69% 9
East of England +19 50 £35,000 +7.69% 8
North of England -26 32 £35,000 +16.67% 10
Midlands -18 28 £32,500 -
North West +15 27 £35,000 +7.69% 7
South West -38 22 £33,500 +3.08% 3
West Midlands -18 19 £32,000 -8.57%
Scotland +17 13 £40,000 +23.08% 4
East Midlands -34 5 £35,000 +12.00%
Yorkshire -37 5 £33,500 +11.67% 2
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 8 June 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 175 (59.32%) Microsoft
2 174 (58.98%) Microsoft 365
3 160 (54.24%) Windows
4 117 (39.66%) Active Directory
5 108 (36.61%) Azure
6 92 (31.19%) Problem-Solving
7 90 (30.51%) Windows Server
8 78 (26.44%) Entra ID
9 76 (25.76%) Customer Service
10 72 (24.41%) Microsoft Exchange
11 68 (23.05%) Firewall
12 60 (20.34%) DNS
12 60 (20.34%) SharePoint
13 59 (20.00%) DHCP
14 58 (19.66%) Windows 10
15 57 (19.32%) Wi-Fi
16 50 (16.95%) Microsoft Intune
17 41 (13.90%) LAN
18 40 (13.56%) WAN
19 38 (12.88%) Hyper-V
19 38 (12.88%) SLA
20 37 (12.54%) Service Delivery
20 37 (12.54%) VPN
21 33 (11.19%) Mac OS
22 30 (10.17%) TCP/IP
22 30 (10.17%) Windows Server 2016
23 29 (9.83%) VoIP
23 29 (9.83%) Windows Server 2019
24 28 (9.49%) Cybersecurity
24 28 (9.49%) ITIL

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (24.41%) Microsoft Exchange
2 60 (20.34%) SharePoint
3 1 (0.34%) Confluence
3 1 (0.34%) IIS
3 1 (0.34%) WordPress
Applications
1 26 (8.81%) Microsoft Office
2 4 (1.36%) Microsoft Excel
Business Applications
1 5 (1.69%) Dynamics NAV
Cloud Services
1 174 (58.98%) Microsoft 365
2 108 (36.61%) Azure
3 78 (26.44%) Entra ID
4 21 (7.12%) AWS
5 19 (6.44%) Google Workspace
6 18 (6.10%) OneDrive
7 12 (4.07%) Power Platform
8 7 (2.37%) Mimecast
9 3 (1.02%) Dynamics 365
9 3 (1.02%) Microsoft Copilot
9 3 (1.02%) PaaS
9 3 (1.02%) Power Automate
9 3 (1.02%) SaaS
10 2 (0.68%) Amazon EC2
10 2 (0.68%) Virtual Private Cloud
11 1 (0.34%) Azure Storage
11 1 (0.34%) Cloud Computing
11 1 (0.34%) GCP
Communications & Networking
1 68 (23.05%) Firewall
2 60 (20.34%) DNS
3 59 (20.00%) DHCP
4 57 (19.32%) Wi-Fi
5 41 (13.90%) LAN
6 40 (13.56%) WAN
7 37 (12.54%) VPN
8 30 (10.17%) TCP/IP
9 29 (9.83%) VoIP
10 22 (7.46%) VLAN
11 8 (2.71%) Remote Desktop
12 7 (2.37%) Wireless
13 6 (2.03%) IPsec
14 5 (1.69%) ADSL
15 4 (1.36%) Broadband
15 4 (1.36%) SD-WAN
16 3 (1.02%) NAS
16 3 (1.02%) WebEx
17 2 (0.68%) Cisco Wireless
17 2 (0.68%) NetScaler
Database & Business Intelligence
1 9 (3.05%) Power BI
2 1 (0.34%) Amazon RDS
2 1 (0.34%) SQL Server
Development Applications
1 2 (0.68%) JIRA
2 1 (0.34%) Carbide.c++
General
1 89 (30.17%) Social Skills
2 14 (4.75%) Legal
2 14 (4.75%) Telecoms
3 9 (3.05%) Finance
4 7 (2.37%) Manufacturing
5 6 (2.03%) Billing
6 5 (1.69%) Advertising
6 5 (1.69%) Inclusion and Diversity
6 5 (1.69%) Retail
7 4 (1.36%) Documentation Skills
7 4 (1.36%) Marketing
8 3 (1.02%) Organisational Skills
9 2 (0.68%) Electronics
9 2 (0.68%) Law
9 2 (0.68%) Military
9 2 (0.68%) Public Sector
10 1 (0.34%) Aerospace
10 1 (0.34%) Analytical Skills
Miscellaneous
1 24 (8.14%) Driving Licence
2 16 (5.42%) Onboarding
3 2 (0.68%) iPhone
3 2 (0.68%) Self-Motivation
4 1 (0.34%) IoT
4 1 (0.34%) Mobile App
4 1 (0.34%) NHS
4 1 (0.34%) Replication
4 1 (0.34%) Smartphone
4 1 (0.34%) Video\Live Streaming
Operating Systems
1 160 (54.24%) Windows
2 90 (30.51%) Windows Server
3 58 (19.66%) Windows 10
4 33 (11.19%) Mac OS
5 30 (10.17%) Windows Server 2016
6 29 (9.83%) Windows Server 2019
7 16 (5.42%) Windows Server 2012
8 14 (4.75%) Android
9 10 (3.39%) Apple iOS
10 2 (0.68%) AIX
10 2 (0.68%) Windows 7
10 2 (0.68%) Windows Server 2008
11 1 (0.34%) Mac OS X
11 1 (0.34%) VMS
Processes & Methodologies
1 92 (31.19%) Problem-Solving
2 76 (25.76%) Customer Service
3 37 (12.54%) Service Delivery
4 28 (9.49%) Cybersecurity
4 28 (9.49%) ITIL
5 26 (8.81%) Continuous Improvement
6 18 (6.10%) ITSM
7 16 (5.42%) Cloud Security
8 14 (4.75%) Mentoring
9 13 (4.41%) Remote Monitoring and Management
9 13 (4.41%) User Experience
10 12 (4.07%) Collaborative Culture
10 12 (4.07%) Infrastructure Engineering
10 12 (4.07%) Service Management
11 11 (3.73%) Business Intelligence
11 11 (3.73%) Identity Management
12 10 (3.39%) Incident Management
13 9 (3.05%) Disaster Recovery
13 9 (3.05%) Incident Response
14 8 (2.71%) AI
Programming Languages
1 23 (7.80%) PowerShell
2 4 (1.36%) VBScript
3 3 (1.02%) SQL
4 2 (0.68%) Python
Qualifications
1 23 (7.80%) Microsoft Certification
2 15 (5.08%) Security Cleared
3 14 (4.75%) Degree
3 14 (4.75%) SC Cleared
4 8 (2.71%) A+ Certification
4 8 (2.71%) DBS Check
5 6 (2.03%) HND
6 4 (1.36%) CompTIA Security+
7 2 (0.68%) HP APS
7 2 (0.68%) Network+ Certification
8 1 (0.34%) Microsoft Certified Professional
Quality Assurance & Compliance
1 38 (12.88%) SLA
2 6 (2.03%) Cyber Essentials
3 3 (1.02%) Accessibility
3 3 (1.02%) GDPR
3 3 (1.02%) ISO/IEC 27001
3 3 (1.02%) NIST
3 3 (1.02%) QA
System Software
1 117 (39.66%) Active Directory
2 38 (12.88%) Hyper-V
3 19 (6.44%) VMware Infrastructure
4 14 (4.75%) Virtual Desktop
5 10 (3.39%) BitLocker
6 3 (1.02%) Terminal Services
7 1 (0.34%) Terminal Server
Systems Management
1 50 (16.95%) Microsoft Intune
2 15 (5.08%) Active Directory Federation Services
3 10 (3.39%) Autotask
3 10 (3.39%) SCCM
4 7 (2.37%) FortiGate
5 2 (0.68%) Jamf Pro
5 2 (0.68%) Netcool
Vendors
1 175 (59.32%) Microsoft
2 26 (8.81%) VMware
3 18 (6.10%) Google
4 9 (3.05%) Meraki
5 8 (2.71%) Cisco
5 8 (2.71%) HP
5 8 (2.71%) Sophos
6 6 (2.03%) ServiceNow
6 6 (2.03%) SolarWinds
7 5 (1.69%) Apple
7 5 (1.69%) Fortinet
7 5 (1.69%) Veeam
8 4 (1.36%) Sage
8 4 (1.36%) Samsung
9 3 (1.02%) Barracuda Networks
9 3 (1.02%) Snow
9 3 (1.02%) SonicWALL
10 2 (0.68%) CheckPoint
10 2 (0.68%) Oracle
10 2 (0.68%) SAP