2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 15 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Oct 2026
Same period 2025 Same period 2024
Rank 557 569 544
Rank change year-on-year +12 -25 -82
Permanent jobs requiring a 2nd Line Support Engineer 251 88 216
As % of all permanent jobs in the UK 0.21% 0.18% 0.30%
As % of the Job Titles category 0.23% 0.20% 0.32%
Number of salaries quoted 212 85 179
10th Percentile £29,750 £29,600 £26,750
25th Percentile £31,250 £30,750 £29,000
Median annual salary (50th Percentile) £35,000 £33,500 £34,000
Median % change year-on-year +4.48% -1.47% +4.62%
75th Percentile £38,188 £38,750 £38,750
90th Percentile £40,000 £43,250 £45,000
UK excluding London median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% +3.17%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,883 44,162 67,664
% of permanent jobs with a recognized job title 92.51% 89.77% 95.35%
Number of salaries quoted 74,751 25,776 38,845
10th Percentile £30,000 £28,000 £31,250
25th Percentile £41,000 £35,500 £41,250
Median annual salary (50th Percentile) £58,500 £53,500 £55,000
Median % change year-on-year +9.35% -2.73% -8.33%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £98,750 £95,000 £95,000
UK excluding London median annual salary £55,000 £46,000 £50,000
% change year-on-year +19.57% -8.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 15 October 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 15 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -15 218 £35,000 +4.48% 18
UK excluding London -37 201 £35,000 +4.48% 15
East of England +7 55 £35,000 +4.48% 4
Work from Home -13 50 £35,000 - 8
London -41 50 £36,000 -6.49% 5
South East -39 44 £35,000 +7.69% 8
North of England -35 42 £34,000 +4.62% 1
North West +3 38 £34,000 +4.62% 1
Scotland - 28 £30,000 - 1
Midlands -37 21 £32,500 -2.99%
West Midlands -40 15 £32,500 -7.14%
East Midlands -26 6 £35,000 +4.48%
South West -83 6 £35,000 +2.94% 1
Wales - 5 £35,000 - 1
Yorkshire -32 4 £35,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 October 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 170 (67.73%) Microsoft
2 164 (65.34%) Microsoft 365
3 136 (54.18%) Windows
4 107 (42.63%) Active Directory
5 94 (37.45%) Entra ID
6 78 (31.08%) Customer Service
7 73 (29.08%) Problem-Solving
8 69 (27.49%) Windows Server
9 64 (25.50%) Firewall
10 61 (24.30%) Azure
11 59 (23.51%) Microsoft Exchange
12 57 (22.71%) SharePoint
13 53 (21.12%) DNS
14 48 (19.12%) DHCP
15 46 (18.33%) VPN
16 45 (17.93%) Microsoft Intune
17 43 (17.13%) TCP/IP
18 41 (16.33%) Windows 10
19 35 (13.94%) macOS
20 32 (12.75%) Hyper-V
21 31 (12.35%) VMware
21 31 (12.35%) WAN
22 29 (11.55%) Continuous Improvement
22 29 (11.55%) LAN
23 28 (11.16%) Remote Monitoring and Management
24 27 (10.76%) Wi-Fi
25 24 (9.56%) Service Delivery
26 23 (9.16%) Cybersecurity
26 23 (9.16%) VoIP
27 22 (8.76%) Fortinet

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (23.51%) Microsoft Exchange
2 57 (22.71%) SharePoint
Applications
1 7 (2.79%) Microsoft Office
2 5 (1.99%) Microsoft Excel
Business Applications
1 4 (1.59%) NetSuite
1 4 (1.59%) Shopify
Cloud Services
1 164 (65.34%) Microsoft 365
2 94 (37.45%) Entra ID
3 61 (24.30%) Azure
4 16 (6.37%) OneDrive
5 12 (4.78%) AWS
5 12 (4.78%) Power Platform
6 8 (3.19%) Google Workspace
7 3 (1.20%) Dynamics 365
7 3 (1.20%) GCP
7 3 (1.20%) PowerApps
8 2 (0.80%) Amazon EC2
8 2 (0.80%) SaaS
8 2 (0.80%) Virtual Private Cloud
9 1 (0.40%) Azure Storage
9 1 (0.40%) Cloud Computing
Communications & Networking
1 64 (25.50%) Firewall
2 53 (21.12%) DNS
3 48 (19.12%) DHCP
4 46 (18.33%) VPN
5 43 (17.13%) TCP/IP
6 31 (12.35%) WAN
7 29 (11.55%) LAN
8 27 (10.76%) Wi-Fi
9 23 (9.16%) VoIP
10 20 (7.97%) VLAN
11 12 (4.78%) MPLS
12 7 (2.79%) Wireless
13 6 (2.39%) Structured Cabling
14 5 (1.99%) IPsec
14 5 (1.99%) SSL
15 4 (1.59%) Internet
16 2 (0.80%) BGP
16 2 (0.80%) SD-WAN
17 1 (0.40%) Remote Desktop
17 1 (0.40%) SAN
Database & Business Intelligence
1 6 (2.39%) Power BI
2 3 (1.20%) SQL Server
Development Applications
1 1 (0.40%) Carbide.c++
1 1 (0.40%) JIRA
General
1 114 (45.42%) Social Skills
2 22 (8.76%) Legal
3 19 (7.57%) Organisational Skills
4 18 (7.17%) Telecoms
5 9 (3.59%) Advertising
5 9 (3.59%) Documentation Skills
6 7 (2.79%) Finance
7 6 (2.39%) Billing
8 5 (1.99%) Analytical Skills
8 5 (1.99%) Inclusion and Diversity
8 5 (1.99%) Retail
9 4 (1.59%) Manufacturing
9 4 (1.59%) Public Sector
10 1 (0.40%) Aerospace
Miscellaneous
1 51 (20.32%) Driving Licence
2 34 (13.55%) Onboarding
3 5 (1.99%) iPhone
4 4 (1.59%) Self-Motivation
5 3 (1.20%) Hybrid Cloud
5 3 (1.20%) iPad
6 1 (0.40%) Educational Technology
6 1 (0.40%) Management Information System
6 1 (0.40%) Replication
Operating Systems
1 136 (54.18%) Windows
2 69 (27.49%) Windows Server
3 41 (16.33%) Windows 10
4 35 (13.94%) macOS
5 7 (2.79%) Windows Server 2016
6 6 (2.39%) Android
7 4 (1.59%) Windows Server 2019
8 2 (0.80%) AIX
Processes & Methodologies
1 78 (31.08%) Customer Service
2 73 (29.08%) Problem-Solving
3 29 (11.55%) Continuous Improvement
4 28 (11.16%) Remote Monitoring and Management
5 24 (9.56%) Service Delivery
6 23 (9.16%) Cybersecurity
7 21 (8.37%) Infrastructure Engineering
8 17 (6.77%) Client Onboarding
8 17 (6.77%) Collaborative Culture
9 15 (5.98%) Project Delivery
9 15 (5.98%) User Experience
10 14 (5.58%) Cloud Security
10 14 (5.58%) Disaster Recovery
10 14 (5.58%) ITIL
10 14 (5.58%) Stakeholder Management
11 12 (4.78%) Mentoring
11 12 (4.78%) Technology Transformation
12 10 (3.98%) ITSM
13 9 (3.59%) Kalman Filter
14 8 (3.19%) Root Cause Analysis
Programming Languages
1 17 (6.77%) PowerShell
2 4 (1.59%) VBScript
3 3 (1.20%) SQL
Qualifications
1 9 (3.59%) Degree
1 9 (3.59%) Microsoft Certification
1 9 (3.59%) SC Cleared
1 9 (3.59%) Security Cleared
2 6 (2.39%) HND
3 4 (1.59%) DBS Check
4 2 (0.80%) A+ Certification
5 1 (0.40%) Azure Certification
5 1 (0.40%) CCNA
5 1 (0.40%) Cisco Certification
5 1 (0.40%) HP APS
5 1 (0.40%) Network+ Certification
Quality Assurance & Compliance
1 17 (6.77%) SLA
2 9 (3.59%) GDPR
3 8 (3.19%) Cyber Essentials
4 5 (1.99%) ISO/IEC 27001
System Software
1 107 (42.63%) Active Directory
2 32 (12.75%) Hyper-V
3 21 (8.37%) VMware Infrastructure
4 6 (2.39%) Virtual Desktop
5 4 (1.59%) BitLocker
6 1 (0.40%) Terminal Server
Systems Management
1 45 (17.93%) Microsoft Intune
2 6 (2.39%) Autotask
2 6 (2.39%) FortiGate
3 4 (1.59%) Jamf Pro
3 4 (1.59%) SCCM
3 4 (1.59%) Systems Management Server (SMS)
4 2 (0.80%) Netcool
Vendors
1 170 (67.73%) Microsoft
2 31 (12.35%) VMware
3 22 (8.76%) Fortinet
4 20 (7.97%) Meraki
5 14 (5.58%) Apple
5 14 (5.58%) Cisco
6 12 (4.78%) Google
7 11 (4.38%) Veeam
8 9 (3.59%) SonicWALL
9 8 (3.19%) ServiceNow
10 6 (2.39%) Draytek
11 5 (1.99%) Citrix
11 5 (1.99%) Juniper
11 5 (1.99%) Palo Alto
12 4 (1.59%) HP
13 3 (1.20%) Sophos
13 3 (1.20%) Ubiquiti
13 3 (1.20%) WatchGuard
14 2 (0.80%) ConnectWise
14 2 (0.80%) Snow