2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 24 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
24 May 2026
Same period 2025 Same period 2024
Rank 462 584 551
Rank change year-on-year +122 -33 +25
Permanent jobs requiring a 2nd Line Support Engineer 282 73 348
As % of all permanent jobs in the UK 0.30% 0.17% 0.35%
As % of the Job Titles category 0.33% 0.19% 0.37%
Number of salaries quoted 249 73 334
10th Percentile £28,850 £29,000 £25,825
25th Percentile £30,750 £29,500 £26,750
Median annual salary (50th Percentile) £35,000 £32,500 £31,250
Median % change year-on-year +7.69% +4.00% -3.85%
75th Percentile £40,000 £37,500 £35,000
90th Percentile £42,000 £42,200 £38,750
UK excluding London median annual salary £33,500 £32,250 £30,000
% change year-on-year +3.88% +7.50% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 86,735 38,286 93,021
% of permanent jobs with a recognized job title 93.39% 89.27% 94.69%
Number of salaries quoted 57,617 21,482 68,158
10th Percentile £30,000 £29,750 £28,500
25th Percentile £40,000 £40,931 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £51,500 £50,000
% change year-on-year -2.91% +3.00% -6.10%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 24 May 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 24 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +118 267 £35,000 +7.69% 38
UK excluding London +93 214 £33,500 +3.88% 32
South East +33 73 £30,000 -3.23% 10
London +8 67 £37,500 -3.85% 8
Work from Home +43 53 £30,000 -7.69% 11
East of England +25 45 £35,000 +7.69% 9
Midlands -10 30 £32,500 - 5
North of England -19 30 £32,500 +8.33% 6
North West +16 23 £31,000 -4.62% 4
South West -47 22 £33,500 +3.08% 2
West Midlands -17 20 £32,500 -7.14% 4
Scotland +8 13 £40,000 +23.08%
Yorkshire -43 7 £33,500 +11.67% 1
East Midlands -29 6 £35,000 +12.00% 1
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 24 May 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 165 (58.51%) Microsoft
1 165 (58.51%) Microsoft 365
2 150 (53.19%) Windows
3 113 (40.07%) Active Directory
4 103 (36.52%) Azure
5 96 (34.04%) Problem-Solving
6 88 (31.21%) Windows Server
7 72 (25.53%) Entra ID
8 68 (24.11%) Customer Service
9 67 (23.76%) Firewall
10 65 (23.05%) Microsoft Exchange
11 60 (21.28%) DHCP
11 60 (21.28%) DNS
12 56 (19.86%) Wi-Fi
13 53 (18.79%) Windows 10
14 52 (18.44%) SharePoint
15 45 (15.96%) Microsoft Intune
16 39 (13.83%) LAN
16 39 (13.83%) VPN
17 37 (13.12%) SLA
17 37 (13.12%) WAN
18 35 (12.41%) Hyper-V
19 32 (11.35%) Windows Server 2016
20 31 (10.99%) Windows Server 2019
21 30 (10.64%) Mac OS
21 30 (10.64%) TCP/IP
21 30 (10.64%) VoIP
22 28 (9.93%) Service Delivery
23 27 (9.57%) ITIL
24 26 (9.22%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (23.05%) Microsoft Exchange
2 52 (18.44%) SharePoint
3 1 (0.35%) Confluence
3 1 (0.35%) IIS
3 1 (0.35%) WordPress
Applications
1 25 (8.87%) Microsoft Office
2 3 (1.06%) Microsoft Excel
Business Applications
1 5 (1.77%) Dynamics NAV
2 2 (0.71%) Dynamics CRM
Cloud Services
1 165 (58.51%) Microsoft 365
2 103 (36.52%) Azure
3 72 (25.53%) Entra ID
4 21 (7.45%) AWS
4 21 (7.45%) Google Workspace
5 15 (5.32%) OneDrive
6 10 (3.55%) Power Platform
7 7 (2.48%) Mimecast
8 3 (1.06%) Dynamics 365
8 3 (1.06%) Microsoft Copilot
8 3 (1.06%) PaaS
8 3 (1.06%) Power Automate
8 3 (1.06%) SaaS
9 1 (0.35%) Amazon EC2
9 1 (0.35%) Azure Storage
9 1 (0.35%) GCP
9 1 (0.35%) Virtual Private Cloud
Communications & Networking
1 67 (23.76%) Firewall
2 60 (21.28%) DHCP
2 60 (21.28%) DNS
3 56 (19.86%) Wi-Fi
4 39 (13.83%) LAN
4 39 (13.83%) VPN
5 37 (13.12%) WAN
6 30 (10.64%) TCP/IP
6 30 (10.64%) VoIP
7 23 (8.16%) VLAN
8 10 (3.55%) Wireless
9 8 (2.84%) Remote Desktop
10 5 (1.77%) ADSL
10 5 (1.77%) IPsec
11 4 (1.42%) Broadband
12 3 (1.06%) NAS
12 3 (1.06%) SD-WAN
12 3 (1.06%) WebEx
13 2 (0.71%) Cisco Wireless
13 2 (0.71%) NetScaler
Database & Business Intelligence
1 7 (2.48%) Power BI
2 1 (0.35%) Amazon RDS
2 1 (0.35%) SQL Server
Development Applications
1 4 (1.42%) JIRA
General
1 78 (27.66%) Social Skills
2 14 (4.96%) Telecoms
3 12 (4.26%) Legal
4 9 (3.19%) Finance
5 8 (2.84%) Manufacturing
6 7 (2.48%) Retail
7 6 (2.13%) Advertising
7 6 (2.13%) Law
7 6 (2.13%) Marketing
8 5 (1.77%) Inclusion and Diversity
9 4 (1.42%) Billing
9 4 (1.42%) Organisational Skills
10 3 (1.06%) Documentation Skills
11 2 (0.71%) Electronics
11 2 (0.71%) Military
11 2 (0.71%) Public Sector
12 1 (0.35%) Analytical Skills
Miscellaneous
1 22 (7.80%) Driving Licence
2 15 (5.32%) Onboarding
3 2 (0.71%) Self-Motivation
4 1 (0.35%) IoT
4 1 (0.35%) Mobile App
4 1 (0.35%) NHS
4 1 (0.35%) Smartphone
4 1 (0.35%) Video\Live Streaming
Operating Systems
1 150 (53.19%) Windows
2 88 (31.21%) Windows Server
3 53 (18.79%) Windows 10
4 32 (11.35%) Windows Server 2016
5 31 (10.99%) Windows Server 2019
6 30 (10.64%) Mac OS
7 17 (6.03%) Windows Server 2012
8 14 (4.96%) Android
9 12 (4.26%) Apple iOS
10 2 (0.71%) Windows 7
10 2 (0.71%) Windows Server 2008
11 1 (0.35%) AIX
11 1 (0.35%) Mac OS X
11 1 (0.35%) VMS
Processes & Methodologies
1 96 (34.04%) Problem-Solving
2 68 (24.11%) Customer Service
3 28 (9.93%) Service Delivery
4 27 (9.57%) ITIL
5 26 (9.22%) Cybersecurity
6 21 (7.45%) Continuous Improvement
7 15 (5.32%) Remote Monitoring and Management
8 14 (4.96%) ITSM
8 14 (4.96%) Service Management
9 12 (4.26%) Cloud Security
9 12 (4.26%) Mentoring
10 10 (3.55%) Infrastructure Engineering
10 10 (3.55%) Mobile Device Management
11 9 (3.19%) Business Intelligence
11 9 (3.19%) Configuration Management
11 9 (3.19%) Identity Management
11 9 (3.19%) Incident Management
11 9 (3.19%) User Experience
12 8 (2.84%) Computer Science
12 8 (2.84%) Incident Response
Programming Languages
1 20 (7.09%) PowerShell
2 2 (0.71%) Python
2 2 (0.71%) SQL
2 2 (0.71%) VBScript
Qualifications
1 22 (7.80%) Microsoft Certification
2 15 (5.32%) Security Cleared
3 14 (4.96%) SC Cleared
4 11 (3.90%) Degree
5 8 (2.84%) A+ Certification
5 8 (2.84%) DBS Check
6 5 (1.77%) CompTIA Security+
7 4 (1.42%) HND
8 2 (0.71%) HP APS
8 2 (0.71%) Network+ Certification
9 1 (0.35%) Microsoft Certified Professional
Quality Assurance & Compliance
1 37 (13.12%) SLA
2 7 (2.48%) Cyber Essentials
3 4 (1.42%) ISO/IEC 27001
3 4 (1.42%) NIST
4 3 (1.06%) Accessibility
4 3 (1.06%) GDPR
4 3 (1.06%) QA
System Software
1 113 (40.07%) Active Directory
2 35 (12.41%) Hyper-V
3 16 (5.67%) VMware Infrastructure
4 13 (4.61%) Virtual Desktop
5 8 (2.84%) BitLocker
6 3 (1.06%) Terminal Services
Systems Management
1 45 (15.96%) Microsoft Intune
2 16 (5.67%) Active Directory Federation Services
3 8 (2.84%) Autotask
3 8 (2.84%) SCCM
4 5 (1.77%) FortiGate
5 4 (1.42%) Jamf Pro
6 1 (0.35%) Netcool
Vendors
1 165 (58.51%) Microsoft
2 21 (7.45%) VMware
3 20 (7.09%) Google
4 8 (2.84%) HP
4 8 (2.84%) Sophos
5 7 (2.48%) Apple
6 6 (2.13%) Samsung
7 5 (1.77%) Fortinet
7 5 (1.77%) Meraki
7 5 (1.77%) SolarWinds
8 4 (1.42%) Cisco
8 4 (1.42%) Veeam
9 3 (1.06%) Barracuda Networks
9 3 (1.06%) Sage
9 3 (1.06%) ServiceNow
9 3 (1.06%) SonicWALL
10 2 (0.71%) Aruba
10 2 (0.71%) CheckPoint
10 2 (0.71%) F5
10 2 (0.71%) SAP