2nd Line Support Engineer Job Trends
Second Line Support Engineer
UK
The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 October 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 16 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 568 | 577 | 540 |
| Rank change year-on-year | +9 | -37 | -73 |
| Permanent jobs requiring a 2nd Line Support Engineer | 251 | 92 | 218 |
| As % of all permanent jobs in the UK | 0.21% | 0.19% | 0.31% |
| As % of the Job Titles category | 0.23% | 0.21% | 0.32% |
| Number of salaries quoted | 213 | 88 | 181 |
| 10th Percentile | £29,750 | £29,675 | £26,750 |
| 25th Percentile | £31,250 | £30,750 | £29,000 |
| Median annual salary (50th Percentile) | £35,000 | £33,500 | £34,000 |
| Median % change year-on-year | +4.48% | -1.47% | +4.62% |
| 75th Percentile | £38,750 | £38,750 | £38,750 |
| 90th Percentile | £40,000 | £42,875 | £45,000 |
| UK excluding London median annual salary | £35,000 | £33,500 | £32,500 |
| % change year-on-year | +4.48% | +3.08% | +3.17% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| 6 months to 16 Oct 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Permanent vacancies in the UK with a recognized job title | 110,105 | 43,964 | 67,208 |
| % of permanent jobs with a recognized job title | 92.43% | 89.90% | 95.34% |
| Number of salaries quoted | 74,779 | 25,831 | 38,509 |
| 10th Percentile | £30,000 | £28,000 | £31,250 |
| 25th Percentile | £41,000 | £35,000 | £41,250 |
| Median annual salary (50th Percentile) | £58,396 | £53,500 | £55,000 |
| Median % change year-on-year | +9.15% | -2.73% | -8.33% |
| 75th Percentile | £76,250 | £73,750 | £75,000 |
| 90th Percentile | £98,750 | £95,000 | £95,000 |
| UK excluding London median annual salary | £55,000 | £46,000 | £50,000 |
| % change year-on-year | +19.57% | -8.00% | -4.76% |
2nd Line Support Engineer Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.
2nd Line Support Engineer Salary Trend
Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.
2nd Line Support Engineer Salary Histogram
Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 16 October 2026.
2nd Line Support Engineer Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 16 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -10 | 218 | £35,000 | +4.48% | 32 |
| UK excluding London | -6 | 201 | £35,000 | +4.48% | 20 |
| East of England | +4 | 55 | £35,000 | +4.48% | 5 |
| Work from Home | -8 | 50 | £35,000 | +6.06% | 13 |
| London | -42 | 50 | £36,000 | -6.49% | 14 |
| South East | -43 | 44 | £35,000 | +7.69% | 7 |
| North of England | -33 | 42 | £34,000 | +4.62% | 2 |
| North West | +1 | 38 | £34,000 | +4.62% | 2 |
| Scotland | - | 28 | £30,000 | - | 2 |
| Midlands | -40 | 20 | £32,500 | -2.99% | |
| West Midlands | -38 | 15 | £32,500 | -7.14% | |
| South West | -78 | 7 | £35,000 | +4.48% | 3 |
| East Midlands | -37 | 5 | £35,000 | +4.48% | |
| Wales | - | 5 | £35,000 | - | 1 |
| Yorkshire | -33 | 4 | £35,000 | - |
2nd Line Support Engineer Skill Set Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 16 October 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.
| Rank | Skill | Share | Job Ads |
|---|---|---|---|
| 1 | Microsoft | 67.7% | 170 |
| 2 | Microsoft 365 | 65.3% | 164 |
| 3 | Windows | 54.2% | 136 |
| 4 | Active Directory | 42.6% | 107 |
| 5 | Entra ID | 37.5% | 94 |
| 6 | Customer Service | 31.1% | 78 |
| 7 | Problem-Solving | 29.1% | 73 |
| 8 | Windows Server | 27.5% | 69 |
| 9 | Firewall | 25.5% | 64 |
| 10 | Azure | 24.3% | 61 |
| 11 | Microsoft Exchange | 23.5% | 59 |
| 12 | SharePoint | 22.7% | 57 |
| 13 | DNS | 21.1% | 53 |
| 14 | DHCP | 19.1% | 48 |
| 15 | VPN | 18.3% | 46 |
| 16 | Microsoft Intune | 17.9% | 45 |
| 17 | TCP/IP | 17.1% | 43 |
| 18 | Windows 10 | 16.3% | 41 |
| 19 | macOS | 13.9% | 35 |
| 20 | Hyper-V | 12.7% | 32 |
| 21 | VMware | 12.4% | 31 |
| 21 | WAN | 12.4% | 31 |
| 23 | Continuous Improvement | 12.0% | 30 |
| 24 | LAN | 11.6% | 29 |
| 25 | Remote Monitoring and Management | 11.2% | 28 |
| 26 | Wi-Fi | 10.8% | 27 |
| 27 | Service Delivery | 9.6% | 24 |
| 28 | Cybersecurity | 9.2% | 23 |
| 28 | VoIP | 9.2% | 23 |
| 30 | Fortinet | 8.8% | 22 |
2nd Line Support Engineer Skill Set Co-Occurring Skills & Capabilities by Category
The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.
Job Titles
| Rank | Job Title | Share | Job Ads |
|---|---|---|---|
| 1 | IT Support Engineer | 68.9% | 173 |
| 2 | 1st/2nd Line Support Engineer | 26.3% | 66 |
| 3 | 2nd Line Technical Support Engineer | 7.6% | 19 |
| 4 | 2nd Line Desktop Support Engineer | 6.0% | 15 |
| 5 | Microsoft Engineer | 5.6% | 14 |
| 6 | Microsoft 365 Engineer | 4.0% | 10 |
| 7 | Cloud Engineer | 3.6% | 9 |
| 7 | Field Support Engineer | 3.6% | 9 |
| 9 | 2nd Line Support Analyst | 2.4% | 6 |
| 9 | IT Support Analyst | 2.4% | 6 |
| 9 | Lead Cloud Engineer | 2.4% | 6 |
| 9 | Support Team Leader | 2.4% | 6 |
| 13 | Service Desk Engineer | 2.0% | 5 |
| 13 | Service Desk Support | 2.0% | 5 |
| 13 | Windows Support Engineer | 2.0% | 5 |
| 16 | Mac Engineer | 1.6% | 4 |
| 17 | Azure Engineer | 1.2% | 3 |
| 18 | Software Support Engineer | 0.8% | 2 |
| 19 | 1st/2nd Line Support Technician | 0.4% | 1 |
| 19 | 2nd Line Service Desk Analyst | 0.4% | 1 |