2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 21 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Jul 2026
Same period 2025 Same period 2024
Rank 494 606 552
Rank change year-on-year +112 -54 -50
Permanent jobs requiring a 2nd Line Support Engineer 292 74 317
As % of all permanent jobs in the UK 0.29% 0.15% 0.34%
As % of the Job Titles category 0.31% 0.17% 0.36%
Number of salaries quoted 256 73 289
10th Percentile £29,125 £29,100 £26,200
25th Percentile £31,250 £30,625 £27,750
Median annual salary (50th Percentile) £35,000 £32,750 £32,000
Median % change year-on-year +6.87% +2.34% -1.54%
75th Percentile £38,750 £39,500 £35,250
90th Percentile £42,000 £42,500 £40,000
UK excluding London median annual salary £35,000 £32,500 £30,000
% change year-on-year +7.69% +8.33% -6.25%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,323 44,218 88,743
% of permanent jobs with a recognized job title 94.27% 89.88% 94.74%
Number of salaries quoted 64,728 26,167 62,366
10th Percentile £30,000 £28,750 £29,750
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £54,000
Median % change year-on-year - +1.85% -10.00%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £95,000 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 21 July 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 21 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +128 261 £35,000 +6.87% 28
UK excluding London +94 225 £35,000 +7.69% 25
Work from Home +19 67 £33,500 +3.08% 6
London +32 66 £36,000 -7.69% 5
South East +19 66 £30,000 -13.04% 9
East of England +46 57 £35,000 +7.69% 8
North of England -4 33 £35,000 +7.69% 3
North West +16 29 £35,000 +7.69%
Scotland +38 25 £33,500 +3.08%
Midlands -25 23 £32,250 -0.77% 1
West Midlands -11 17 £32,000 -5.19% 1
South West -51 16 £35,000 +7.69% 5
East Midlands -23 6 £35,000 +7.69%
Wales - 5 £35,000 -
Yorkshire -36 4 £33,500 +11.67% 3

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 July 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 183 (62.67%) Microsoft
2 180 (61.64%) Microsoft 365
3 158 (54.11%) Windows
4 115 (39.38%) Active Directory
5 94 (32.19%) Problem-Solving
6 93 (31.85%) Customer Service
7 87 (29.79%) Azure
8 84 (28.77%) Entra ID
9 80 (27.40%) Windows Server
10 70 (23.97%) Microsoft Exchange
11 64 (21.92%) Firewall
12 61 (20.89%) DNS
12 61 (20.89%) SharePoint
13 59 (20.21%) DHCP
14 47 (16.10%) Wi-Fi
14 47 (16.10%) Windows 10
15 46 (15.75%) Microsoft Intune
16 38 (13.01%) Hyper-V
17 37 (12.67%) Mac OS
17 37 (12.67%) Service Delivery
18 34 (11.64%) LAN
18 34 (11.64%) TCP/IP
19 33 (11.30%) VPN
20 31 (10.62%) WAN
21 30 (10.27%) VMware
22 29 (9.93%) Continuous Improvement
23 28 (9.59%) PowerShell
24 26 (8.90%) SLA
24 26 (8.90%) VoIP
25 24 (8.22%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 70 (23.97%) Microsoft Exchange
2 61 (20.89%) SharePoint
3 1 (0.34%) WordPress
Applications
1 20 (6.85%) Microsoft Office
2 5 (1.71%) Microsoft Excel
Business Applications
1 5 (1.71%) Dynamics NAV
Cloud Services
1 180 (61.64%) Microsoft 365
2 87 (29.79%) Azure
3 84 (28.77%) Entra ID
4 16 (5.48%) AWS
5 14 (4.79%) OneDrive
6 12 (4.11%) Power Platform
7 11 (3.77%) Google Workspace
8 7 (2.40%) Mimecast
9 5 (1.71%) SaaS
10 3 (1.03%) Dynamics 365
10 3 (1.03%) Microsoft Copilot
10 3 (1.03%) PaaS
10 3 (1.03%) Power Automate
11 2 (0.68%) Amazon EC2
11 2 (0.68%) Virtual Private Cloud
12 1 (0.34%) Azure Storage
12 1 (0.34%) Cloud Computing
Communications & Networking
1 64 (21.92%) Firewall
2 61 (20.89%) DNS
3 59 (20.21%) DHCP
4 47 (16.10%) Wi-Fi
5 34 (11.64%) LAN
5 34 (11.64%) TCP/IP
6 33 (11.30%) VPN
7 31 (10.62%) WAN
8 26 (8.90%) VoIP
9 15 (5.14%) VLAN
10 6 (2.05%) Wireless
11 5 (1.71%) ADSL
11 5 (1.71%) IPsec
11 5 (1.71%) MPLS
11 5 (1.71%) Remote Desktop
12 4 (1.37%) Broadband
12 4 (1.37%) Internet
13 3 (1.03%) NAS
13 3 (1.03%) SSL
13 3 (1.03%) WebEx
Database & Business Intelligence
1 9 (3.08%) Power BI
2 2 (0.68%) SQL Server
Development Applications
1 2 (0.68%) JIRA
2 1 (0.34%) Carbide.c++
General
1 106 (36.30%) Social Skills
2 17 (5.82%) Legal
2 17 (5.82%) Telecoms
3 12 (4.11%) Documentation Skills
4 7 (2.40%) Finance
4 7 (2.40%) Inclusion and Diversity
4 7 (2.40%) Organisational Skills
5 6 (2.05%) Billing
5 6 (2.05%) Retail
6 4 (1.37%) Manufacturing
6 4 (1.37%) Public Sector
7 3 (1.03%) Advertising
8 2 (0.68%) Military
9 1 (0.34%) Aerospace
9 1 (0.34%) Analytical Skills
Miscellaneous
1 39 (13.36%) Driving Licence
2 28 (9.59%) Onboarding
3 5 (1.71%) iPhone
4 2 (0.68%) Self-Motivation
5 1 (0.34%) iPad
5 1 (0.34%) NHS
5 1 (0.34%) Replication
Operating Systems
1 158 (54.11%) Windows
2 80 (27.40%) Windows Server
3 47 (16.10%) Windows 10
4 37 (12.67%) Mac OS
5 19 (6.51%) Windows Server 2016
6 18 (6.16%) Windows Server 2019
7 14 (4.79%) Android
8 8 (2.74%) Windows Server 2012
9 7 (2.40%) Apple iOS
10 2 (0.68%) AIX
11 1 (0.34%) Mac OS X
11 1 (0.34%) VMS
11 1 (0.34%) Windows 7
11 1 (0.34%) Windows Server 2008
Processes & Methodologies
1 94 (32.19%) Problem-Solving
2 93 (31.85%) Customer Service
3 37 (12.67%) Service Delivery
4 29 (9.93%) Continuous Improvement
5 24 (8.22%) Cybersecurity
5 24 (8.22%) ITIL
6 17 (5.82%) Cloud Security
6 17 (5.82%) Collaborative Culture
6 17 (5.82%) ITSM
6 17 (5.82%) Mentoring
7 16 (5.48%) Infrastructure Engineering
8 15 (5.14%) Remote Monitoring and Management
8 15 (5.14%) User Experience
9 12 (4.11%) Project Delivery
10 11 (3.77%) Client Onboarding
10 11 (3.77%) Identity Management
11 10 (3.42%) AI
11 10 (3.42%) Disaster Recovery
11 10 (3.42%) Incident Management
12 9 (3.08%) Service Management
Programming Languages
1 28 (9.59%) PowerShell
2 4 (1.37%) SQL
2 4 (1.37%) VBScript
3 2 (0.68%) Python
Qualifications
1 20 (6.85%) Microsoft Certification
2 13 (4.45%) Degree
3 8 (2.74%) A+ Certification
3 8 (2.74%) DBS Check
3 8 (2.74%) Security Cleared
4 7 (2.40%) SC Cleared
5 6 (2.05%) HND
6 2 (0.68%) HP APS
7 1 (0.34%) Microsoft Certified Professional
Quality Assurance & Compliance
1 26 (8.90%) SLA
2 4 (1.37%) GDPR
3 2 (0.68%) Accessibility
4 1 (0.34%) Cyber Essentials
4 1 (0.34%) QA
System Software
1 115 (39.38%) Active Directory
2 38 (13.01%) Hyper-V
3 24 (8.22%) VMware Infrastructure
4 11 (3.77%) Virtual Desktop
5 7 (2.40%) BitLocker
6 3 (1.03%) Terminal Services
7 1 (0.34%) Terminal Server
Systems Management
1 46 (15.75%) Microsoft Intune
2 10 (3.42%) Autotask
3 8 (2.74%) Active Directory Federation Services
4 7 (2.40%) FortiGate
4 7 (2.40%) SCCM
5 4 (1.37%) Systems Management Server (SMS)
6 2 (0.68%) Netcool
Vendors
1 183 (62.67%) Microsoft
2 30 (10.27%) VMware
3 15 (5.14%) Meraki
4 10 (3.42%) Cisco
4 10 (3.42%) Google
5 8 (2.74%) Fortinet
5 8 (2.74%) HP
5 8 (2.74%) Sophos
6 7 (2.40%) ServiceNow
7 6 (2.05%) Veeam
8 5 (1.71%) SolarWinds
9 4 (1.37%) Sage
10 3 (1.03%) Barracuda Networks
10 3 (1.03%) Snow
10 3 (1.03%) SonicWALL
11 2 (0.68%) Oracle
11 2 (0.68%) Samsung
12 1 (0.34%) Apple
12 1 (0.34%) Citrix
12 1 (0.34%) Ubiquiti