2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 2 November 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Nov 2025
Same period 2024 Same period 2023
Rank 555 539 449
Rank change year-on-year -16 -90 +326
Permanent jobs requiring a 2nd Line Support Engineer 115 199 299
As % of all permanent jobs in the UK 0.23% 0.29% 0.55%
As % of the Job Titles category 0.25% 0.31% 0.58%
Number of salaries quoted 108 161 277
10th Percentile £29,425 £27,750 £26,250
25th Percentile £30,750 £29,250 £29,000
Median annual salary (50th Percentile) £33,500 £33,500 £32,500
Median % change year-on-year - +3.08% +1.56%
75th Percentile £38,750 £38,750 £38,000
90th Percentile £42,500 £45,000 £39,925
UK excluding London median annual salary £33,500 £32,500 £31,000
% change year-on-year +3.08% +4.84% -1.59%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 45,243 64,602 51,549
% of permanent jobs with a recognized job title 90.17% 95.05% 95.51%
Number of salaries quoted 27,411 36,584 39,961
10th Percentile £28,250 £31,250 £31,509
25th Percentile £35,000 £42,200 £42,798
Median annual salary (50th Percentile) £52,500 £57,500 £60,000
Median % change year-on-year -8.70% -4.17% -
75th Percentile £73,750 £75,000 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £46,000 £50,000 £52,500
% change year-on-year -8.00% -4.76% -

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 2 November 2025.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 2 November 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +10 115 £33,500 - 63
UK excluding London +18 95 £33,500 +3.08% 53
South East +14 34 £33,500 +5.51% 19
Work from Home +65 28 £33,000 +0.76% 24
South West +44 22 £33,000 - 6
London +55 20 £39,000 -2.50% 15
Midlands +35 17 £33,500 -1.47% 8
East of England +19 11 £33,500 +3.08% 5
North of England +2 11 £32,500 - 15
West Midlands +46 10 £37,500 +22.95% 3
North West +3 8 £32,500 - 12
East Midlands +15 7 £33,500 -1.47% 5
Yorkshire +4 3 - - 3

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 2 November 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 79 (68.70%) Windows
2 72 (62.61%) Microsoft 365
3 57 (49.57%) Active Directory
4 55 (47.83%) Microsoft
5 44 (38.26%) Windows Server
6 43 (37.39%) Firewall
7 39 (33.91%) Azure
8 38 (33.04%) DNS
8 38 (33.04%) Microsoft Intune
9 31 (26.96%) VMware
9 31 (26.96%) VPN
10 30 (26.09%) DHCP
10 30 (26.09%) Entra ID
11 27 (23.48%) Windows 10
12 25 (21.74%) Hyper-V
12 25 (21.74%) Problem-Solving
12 25 (21.74%) TCP/IP
13 23 (20.00%) Apple
13 23 (20.00%) Customer Service
13 23 (20.00%) VMware Infrastructure
14 22 (19.13%) Microsoft Exchange
14 22 (19.13%) VLAN
15 18 (15.65%) WAN
16 17 (14.78%) LAN
16 17 (14.78%) Linux
16 17 (14.78%) PowerShell
16 17 (14.78%) Service Management
16 17 (14.78%) SLA
17 16 (13.91%) Apple iOS
17 16 (13.91%) Jamf Pro

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 22 (19.13%) Microsoft Exchange
2 13 (11.30%) SharePoint
3 5 (4.35%) IIS
Applications
1 6 (5.22%) Microsoft Office
2 3 (2.61%) Microsoft Excel
Business Applications
1 1 (0.87%) Carpe Diem
1 1 (0.87%) Elite 3E
Cloud Services
1 72 (62.61%) Microsoft 365
2 39 (33.91%) Azure
3 30 (26.09%) Entra ID
4 11 (9.57%) Google Workspace
5 6 (5.22%) OneDrive
6 5 (4.35%) AWS
7 2 (1.74%) SaaS
8 1 (0.87%) Mimecast
Communications & Networking
1 43 (37.39%) Firewall
2 38 (33.04%) DNS
3 31 (26.96%) VPN
4 30 (26.09%) DHCP
5 25 (21.74%) TCP/IP
6 22 (19.13%) VLAN
7 18 (15.65%) WAN
8 17 (14.78%) LAN
9 11 (9.57%) VoIP
9 11 (9.57%) Wi-Fi
10 7 (6.09%) IPsec
10 7 (6.09%) Wireless
11 5 (4.35%) Cisco IOS
12 3 (2.61%) DKIM
12 3 (2.61%) DMARC
12 3 (2.61%) Internet
12 3 (2.61%) Remote Desktop
12 3 (2.61%) SD-WAN
13 2 (1.74%) Broadband
13 2 (1.74%) MPLS
Database & Business Intelligence
1 8 (6.96%) Amazon RDS
2 7 (6.09%) SQL Server
3 4 (3.48%) PostgreSQL
Development Applications
1 1 (0.87%) JIRA
General
1 53 (46.09%) Social Skills
2 20 (17.39%) Marketing
3 17 (14.78%) Law
4 13 (11.30%) Manufacturing
5 7 (6.09%) Finance
6 5 (4.35%) Advertising
6 5 (4.35%) Electronics
6 5 (4.35%) Games
6 5 (4.35%) Public Sector
6 5 (4.35%) Telecoms
7 3 (2.61%) Dutch Language
7 3 (2.61%) French Language
7 3 (2.61%) Spanish Language
8 2 (1.74%) Legal
9 1 (0.87%) Automotive
9 1 (0.87%) Financial Institution
9 1 (0.87%) Front Office
9 1 (0.87%) German Language
9 1 (0.87%) Organisational Skills
9 1 (0.87%) Retail
Miscellaneous
1 22 (19.13%) Driving Licence
2 6 (5.22%) iPhone
3 5 (4.35%) Clustering
3 5 (4.35%) Onboarding
4 3 (2.61%) Smartphone
5 2 (1.74%) Self-Motivation
6 1 (0.87%) Client/Server
6 1 (0.87%) Hedge funds
6 1 (0.87%) iPad
6 1 (0.87%) Team-Oriented Environment
6 1 (0.87%) Video Conferencing
Operating Systems
1 79 (68.70%) Windows
2 44 (38.26%) Windows Server
3 27 (23.48%) Windows 10
4 17 (14.78%) Linux
5 16 (13.91%) Apple iOS
6 15 (13.04%) Android
7 12 (10.43%) Mac OS
8 7 (6.09%) Windows Server 2019
9 6 (5.22%) Windows Server 2016
10 2 (1.74%) Windows Server 2012
Processes & Methodologies
1 25 (21.74%) Problem-Solving
2 23 (20.00%) Customer Service
3 17 (14.78%) Service Management
4 16 (13.91%) Mentoring
4 16 (13.91%) Mobile Device Management
5 15 (13.04%) Configuration Management
6 14 (12.17%) ITIL
7 12 (10.43%) Cybersecurity
7 12 (10.43%) Infrastructure Engineering
8 11 (9.57%) DevOps
9 10 (8.70%) ITSM
10 9 (7.83%) Service Delivery
11 7 (6.09%) Collaborative Culture
11 7 (6.09%) Continuous Improvement
11 7 (6.09%) Migration
12 6 (5.22%) Asset Management
13 5 (4.35%) Business Intelligence
13 5 (4.35%) Digital Marketing
13 5 (4.35%) Disaster Recovery
13 5 (4.35%) Programme Management
Programming Languages
1 17 (14.78%) PowerShell
2 5 (4.35%) Bicep
3 2 (1.74%) SQL
Qualifications
1 16 (13.91%) SC Cleared
1 16 (13.91%) Security Cleared
2 7 (6.09%) Microsoft Certification
3 5 (4.35%) ACMT
3 5 (4.35%) Degree
3 5 (4.35%) VMware Certified Professional (VCP)
4 4 (3.48%) A+ Certification
4 4 (3.48%) BPSS Clearance
4 4 (3.48%) Computer Science Degree
5 3 (2.61%) MCP
6 1 (0.87%) DBS Check
6 1 (0.87%) ITIL Certification
6 1 (0.87%) MCITP
Quality Assurance & Compliance
1 17 (14.78%) SLA
2 5 (4.35%) Cyber Essentials
3 3 (2.61%) GDPR
4 2 (1.74%) ISO 9000
System Software
1 57 (49.57%) Active Directory
2 25 (21.74%) Hyper-V
3 23 (20.00%) VMware Infrastructure
4 5 (4.35%) Docker
4 5 (4.35%) VMware ESXi
5 3 (2.61%) Firmware
6 2 (1.74%) Virtual Desktop
7 1 (0.87%) XenApp
Systems Management
1 38 (33.04%) Microsoft Intune
2 16 (13.91%) Jamf Pro
3 15 (13.04%) SCCM
4 8 (6.96%) Autotask
5 5 (4.35%) Kubernetes
5 5 (4.35%) MaaS360
5 5 (4.35%) vCenter Server
6 4 (3.48%) FortiGate
7 2 (1.74%) Active Directory Federation Services
Vendors
1 55 (47.83%) Microsoft
2 31 (26.96%) VMware
3 23 (20.00%) Apple
4 15 (13.04%) Samsung
5 14 (12.17%) Sophos
6 9 (7.83%) Cisco
6 9 (7.83%) Veeam
7 8 (6.96%) Google
8 5 (4.35%) Datto
8 5 (4.35%) McAfee
8 5 (4.35%) Oracle
8 5 (4.35%) SAP
9 4 (3.48%) ConnectWise
9 4 (3.48%) ServiceNow
10 3 (2.61%) Adobe
10 3 (2.61%) Fujitsu
11 2 (1.74%) Citrix
11 2 (1.74%) Fortinet
11 2 (1.74%) Freshdesk
11 2 (1.74%) Juniper