2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 15 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 Aug 2026
Same period 2025 Same period 2024
Rank 523 626 569
Rank change year-on-year +103 -57 -90
Permanent jobs requiring a 2nd Line Support Engineer 276 66 252
As % of all permanent jobs in the UK 0.26% 0.13% 0.30%
As % of the Job Titles category 0.28% 0.15% 0.32%
Number of salaries quoted 240 65 226
10th Percentile £29,750 £30,000 £26,250
25th Percentile £31,250 £31,250 £28,250
Median annual salary (50th Percentile) £35,000 £33,500 £32,500
Median % change year-on-year +4.48% +3.08% -0.61%
75th Percentile £38,750 £39,500 £37,000
90th Percentile £41,750 £47,500 £40,000
UK excluding London median annual salary £35,000 £32,625 £32,500
% change year-on-year +7.28% +0.38% +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 100,207 44,834 78,907
% of permanent jobs with a recognized job title 94.02% 89.91% 95.02%
Number of salaries quoted 68,470 26,530 52,665
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £56,076 £55,000 £55,000
Median % change year-on-year +1.96% - -8.33%
75th Percentile £75,000 £75,000 £72,000
90th Percentile £96,250 £95,000 £91,250
UK excluding London median annual salary £52,500 £48,000 £50,000
% change year-on-year +9.38% -4.00% -6.54%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 15 August 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 15 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +93 247 £35,000 +3.70% 29
UK excluding London +67 214 £35,000 +7.28% 29
Work from Home +18 64 £33,500 -5.63% 3
London -8 61 £36,000 -4.00% 4
South East +16 59 £34,250 +0.74% 8
East of England - 57 £35,000 - 11
North of England -17 31 £35,000 +7.69% 2
North West +13 28 £35,000 +7.69% 1
Scotland +26 23 £30,000 -7.69% 1
Midlands -21 22 £32,500 - 7
South West -69 17 £35,000 -5.41% 1
West Midlands -21 14 £32,000 -5.19% 5
East Midlands -19 8 £35,000 +7.69% 2
Wales - 5 £35,000 -
Yorkshire - 3 - - 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 August 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 175 (63.41%) Microsoft
2 167 (60.51%) Microsoft 365
3 147 (53.26%) Windows
4 105 (38.04%) Active Directory
5 93 (33.70%) Customer Service
6 85 (30.80%) Entra ID
7 84 (30.43%) Problem-Solving
8 74 (26.81%) Azure
9 70 (25.36%) Windows Server
10 64 (23.19%) Microsoft Exchange
11 61 (22.10%) Firewall
12 59 (21.38%) SharePoint
13 52 (18.84%) DNS
14 48 (17.39%) DHCP
15 41 (14.86%) Microsoft Intune
16 40 (14.49%) Windows 10
17 38 (13.77%) TCP/IP
18 36 (13.04%) Hyper-V
19 34 (12.32%) Mac OS
20 31 (11.23%) Service Delivery
21 30 (10.87%) VMware
21 30 (10.87%) Wi-Fi
22 29 (10.51%) Continuous Improvement
23 28 (10.14%) VPN
24 26 (9.42%) VMware Infrastructure
24 26 (9.42%) WAN
25 25 (9.06%) LAN
26 24 (8.70%) SLA
26 24 (8.70%) VoIP
27 23 (8.33%) PowerShell

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 64 (23.19%) Microsoft Exchange
2 59 (21.38%) SharePoint
3 1 (0.36%) WordPress
Applications
1 18 (6.52%) Microsoft Office
2 6 (2.17%) Microsoft Excel
Business Applications
1 1 (0.36%) Dynamics NAV
Cloud Services
1 167 (60.51%) Microsoft 365
2 85 (30.80%) Entra ID
3 74 (26.81%) Azure
4 15 (5.43%) AWS
5 14 (5.07%) Power Platform
6 13 (4.71%) OneDrive
7 10 (3.62%) Google Workspace
8 5 (1.81%) SaaS
9 3 (1.09%) Dynamics 365
9 3 (1.09%) Microsoft Copilot
9 3 (1.09%) PaaS
9 3 (1.09%) Power Automate
10 2 (0.72%) Amazon EC2
10 2 (0.72%) Mimecast
10 2 (0.72%) PowerApps
10 2 (0.72%) Virtual Private Cloud
11 1 (0.36%) Azure Storage
11 1 (0.36%) Cloud Computing
Communications & Networking
1 61 (22.10%) Firewall
2 52 (18.84%) DNS
3 48 (17.39%) DHCP
4 38 (13.77%) TCP/IP
5 30 (10.87%) Wi-Fi
6 28 (10.14%) VPN
7 26 (9.42%) WAN
8 25 (9.06%) LAN
9 24 (8.70%) VoIP
10 10 (3.62%) VLAN
11 9 (3.26%) Wireless
12 6 (2.17%) MPLS
13 5 (1.81%) IPsec
13 5 (1.81%) SSL
14 4 (1.45%) Internet
15 3 (1.09%) ADSL
15 3 (1.09%) NAS
15 3 (1.09%) Remote Desktop
16 2 (0.72%) Broadband
16 2 (0.72%) SD-WAN
Database & Business Intelligence
1 9 (3.26%) Power BI
2 2 (0.72%) SQL Server
Development Applications
1 2 (0.72%) JIRA
2 1 (0.36%) Carbide.c++
General
1 108 (39.13%) Social Skills
2 22 (7.97%) Legal
3 14 (5.07%) Telecoms
4 12 (4.35%) Documentation Skills
5 10 (3.62%) Organisational Skills
6 8 (2.90%) Inclusion and Diversity
7 6 (2.17%) Billing
8 5 (1.81%) Retail
9 4 (1.45%) Analytical Skills
9 4 (1.45%) Finance
9 4 (1.45%) Manufacturing
9 4 (1.45%) Public Sector
10 3 (1.09%) Advertising
11 2 (0.72%) Military
12 1 (0.36%) Aerospace
Miscellaneous
1 39 (14.13%) Driving Licence
2 32 (11.59%) Onboarding
3 5 (1.81%) iPhone
4 3 (1.09%) iPad
5 2 (0.72%) Hybrid Cloud
5 2 (0.72%) Self-Motivation
6 1 (0.36%) Educational Technology
6 1 (0.36%) Management Information System
6 1 (0.36%) NHS
6 1 (0.36%) Replication
Operating Systems
1 147 (53.26%) Windows
2 70 (25.36%) Windows Server
3 40 (14.49%) Windows 10
4 34 (12.32%) Mac OS
5 12 (4.35%) Android
6 11 (3.99%) Windows Server 2016
6 11 (3.99%) Windows Server 2019
7 5 (1.81%) Apple iOS
8 4 (1.45%) Windows Server 2012
9 2 (0.72%) AIX
10 1 (0.36%) VMS
Processes & Methodologies
1 93 (33.70%) Customer Service
2 84 (30.43%) Problem-Solving
3 31 (11.23%) Service Delivery
4 29 (10.51%) Continuous Improvement
5 20 (7.25%) Cybersecurity
6 19 (6.88%) ITIL
7 18 (6.52%) Collaborative Culture
8 16 (5.80%) ITSM
8 16 (5.80%) Remote Monitoring and Management
9 15 (5.43%) Mentoring
9 15 (5.43%) User Experience
10 14 (5.07%) Client Onboarding
10 14 (5.07%) Cloud Security
11 13 (4.71%) Disaster Recovery
11 13 (4.71%) Infrastructure Engineering
11 13 (4.71%) Project Delivery
12 11 (3.99%) Identity Management
13 10 (3.62%) AI
13 10 (3.62%) Incident Management
14 9 (3.26%) Business Intelligence
Programming Languages
1 23 (8.33%) PowerShell
2 4 (1.45%) SQL
2 4 (1.45%) VBScript
3 2 (0.72%) Python
Qualifications
1 18 (6.52%) Microsoft Certification
2 14 (5.07%) Degree
3 9 (3.26%) DBS Check
3 9 (3.26%) Security Cleared
4 8 (2.90%) A+ Certification
4 8 (2.90%) SC Cleared
5 6 (2.17%) HND
6 2 (0.72%) HP APS
7 1 (0.36%) CCNA
7 1 (0.36%) Cisco Certification
7 1 (0.36%) Microsoft Certified Professional
7 1 (0.36%) Network+ Certification
Quality Assurance & Compliance
1 24 (8.70%) SLA
2 7 (2.54%) GDPR
3 2 (0.72%) Accessibility
4 1 (0.36%) Cyber Essentials
System Software
1 105 (38.04%) Active Directory
2 36 (13.04%) Hyper-V
3 26 (9.42%) VMware Infrastructure
4 9 (3.26%) Virtual Desktop
5 7 (2.54%) BitLocker
6 3 (1.09%) Terminal Services
7 1 (0.36%) Terminal Server
Systems Management
1 41 (14.86%) Microsoft Intune
2 10 (3.62%) Autotask
3 7 (2.54%) FortiGate
3 7 (2.54%) SCCM
4 4 (1.45%) Active Directory Federation Services
4 4 (1.45%) Systems Management Server (SMS)
5 2 (0.72%) Netcool
Vendors
1 175 (63.41%) Microsoft
2 30 (10.87%) VMware
3 16 (5.80%) Meraki
4 13 (4.71%) Cisco
5 10 (3.62%) Fortinet
5 10 (3.62%) Google
6 8 (2.90%) HP
6 8 (2.90%) ServiceNow
7 7 (2.54%) Veeam
8 6 (2.17%) Sophos
9 5 (1.81%) SolarWinds
10 4 (1.45%) Citrix
10 4 (1.45%) Sage
10 4 (1.45%) SonicWALL
11 3 (1.09%) Barracuda Networks
11 3 (1.09%) Snow
11 3 (1.09%) Ubiquiti
12 2 (0.72%) Oracle
12 2 (0.72%) Samsung
13 1 (0.36%) Draytek