2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 2 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Jul 2026
Same period 2025 Same period 2024
Rank 463 606 553
Rank change year-on-year +143 -53 -12
Permanent jobs requiring a 2nd Line Support Engineer 297 72 365
As % of all permanent jobs in the UK 0.31% 0.15% 0.35%
As % of the Job Titles category 0.33% 0.17% 0.36%
Number of salaries quoted 260 71 337
10th Percentile £28,475 £29,000 £26,000
25th Percentile £31,250 £30,938 £27,500
Median annual salary (50th Percentile) £35,000 £33,500 £31,500
Median % change year-on-year +4.48% +6.35% -3.08%
75th Percentile £38,750 £39,500 £35,000
90th Percentile £42,000 £42,500 £38,750
UK excluding London median annual salary £34,750 £32,500 £30,000
% change year-on-year +6.92% +8.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 90,943 42,123 100,042
% of permanent jobs with a recognized job title 94.12% 89.80% 94.74%
Number of salaries quoted 62,442 24,434 72,102
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £38,500 £38,750
Median annual salary (50th Percentile) £55,000 £56,745 £52,500
Median % change year-on-year -3.08% +8.09% -12.50%
75th Percentile £75,000 £76,250 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £51,356 £50,000 £50,000
% change year-on-year +2.71% - -5.66%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 2 July 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 2 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +114 266 £35,000 +3.70% 27
UK excluding London +111 229 £34,750 +6.92% 25
South East +32 70 £30,000 -14.29% 8
London +14 67 £36,000 -7.69% 6
Work from Home +25 66 £33,500 +3.08% 4
East of England +35 54 £35,000 +7.69% 4
North of England -23 36 £35,000 +7.69% 3
North West +21 30 £35,000 +7.69% 3
Scotland +39 26 £33,500 +3.08% 1
Midlands -21 22 £32,000 -1.54% 1
South West -51 17 £35,000 +7.69% 7
West Midlands -17 16 £32,000 -8.57%
Yorkshire -36 6 £33,500 +11.67%
East Midlands -23 5 £35,000 +12.00% 1
Wales - 4 £35,000 - 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 2 July 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 183 (61.62%) Microsoft
1 183 (61.62%) Microsoft 365
2 162 (54.55%) Windows
3 117 (39.39%) Active Directory
4 97 (32.66%) Problem-Solving
5 96 (32.32%) Azure
6 89 (29.97%) Customer Service
7 88 (29.63%) Windows Server
8 78 (26.26%) Entra ID
9 73 (24.58%) Microsoft Exchange
10 65 (21.89%) Firewall
11 63 (21.21%) DNS
12 62 (20.88%) DHCP
13 61 (20.54%) SharePoint
14 53 (17.85%) Windows 10
15 51 (17.17%) Wi-Fi
16 48 (16.16%) Microsoft Intune
17 39 (13.13%) Hyper-V
17 39 (13.13%) Mac OS
18 37 (12.46%) Service Delivery
19 36 (12.12%) LAN
20 33 (11.11%) TCP/IP
20 33 (11.11%) VPN
20 33 (11.11%) WAN
21 31 (10.44%) Continuous Improvement
22 30 (10.10%) SLA
23 28 (9.43%) VMware
23 28 (9.43%) VoIP
24 26 (8.75%) Windows Server 2016
25 25 (8.42%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (24.58%) Microsoft Exchange
2 61 (20.54%) SharePoint
3 1 (0.34%) IIS
3 1 (0.34%) WordPress
Applications
1 23 (7.74%) Microsoft Office
2 4 (1.35%) Microsoft Excel
Business Applications
1 5 (1.68%) Dynamics NAV
Cloud Services
1 183 (61.62%) Microsoft 365
2 96 (32.32%) Azure
3 78 (26.26%) Entra ID
4 17 (5.72%) AWS
5 15 (5.05%) OneDrive
6 13 (4.38%) Google Workspace
7 12 (4.04%) Power Platform
8 7 (2.36%) Mimecast
9 5 (1.68%) SaaS
10 3 (1.01%) Dynamics 365
10 3 (1.01%) Microsoft Copilot
10 3 (1.01%) PaaS
10 3 (1.01%) Power Automate
11 2 (0.67%) Amazon EC2
11 2 (0.67%) Virtual Private Cloud
12 1 (0.34%) Azure Storage
12 1 (0.34%) Cloud Computing
Communications & Networking
1 65 (21.89%) Firewall
2 63 (21.21%) DNS
3 62 (20.88%) DHCP
4 51 (17.17%) Wi-Fi
5 36 (12.12%) LAN
6 33 (11.11%) TCP/IP
6 33 (11.11%) VPN
6 33 (11.11%) WAN
7 28 (9.43%) VoIP
8 17 (5.72%) VLAN
9 5 (1.68%) ADSL
9 5 (1.68%) IPsec
9 5 (1.68%) Remote Desktop
9 5 (1.68%) Wireless
10 4 (1.35%) Broadband
11 3 (1.01%) Internet
11 3 (1.01%) MPLS
11 3 (1.01%) NAS
11 3 (1.01%) WebEx
12 2 (0.67%) SD-WAN
Database & Business Intelligence
1 9 (3.03%) Power BI
2 2 (0.67%) SQL Server
Development Applications
1 1 (0.34%) Carbide.c++
1 1 (0.34%) JIRA
General
1 104 (35.02%) Social Skills
2 15 (5.05%) Telecoms
3 13 (4.38%) Legal
4 11 (3.70%) Documentation Skills
5 7 (2.36%) Finance
6 6 (2.02%) Billing
6 6 (2.02%) Inclusion and Diversity
6 6 (2.02%) Organisational Skills
7 5 (1.68%) Retail
8 4 (1.35%) Manufacturing
9 3 (1.01%) Advertising
10 2 (0.67%) Military
10 2 (0.67%) Public Sector
11 1 (0.34%) Aerospace
11 1 (0.34%) Analytical Skills
Miscellaneous
1 36 (12.12%) Driving Licence
2 23 (7.74%) Onboarding
3 5 (1.68%) iPhone
4 2 (0.67%) Self-Motivation
5 1 (0.34%) NHS
5 1 (0.34%) Replication
Operating Systems
1 162 (54.55%) Windows
2 88 (29.63%) Windows Server
3 53 (17.85%) Windows 10
4 39 (13.13%) Mac OS
5 26 (8.75%) Windows Server 2016
6 25 (8.42%) Windows Server 2019
7 14 (4.71%) Android
8 13 (4.38%) Windows Server 2012
9 7 (2.36%) Apple iOS
10 2 (0.67%) AIX
10 2 (0.67%) Windows 7
10 2 (0.67%) Windows Server 2008
11 1 (0.34%) Mac OS X
11 1 (0.34%) VMS
Processes & Methodologies
1 97 (32.66%) Problem-Solving
2 89 (29.97%) Customer Service
3 37 (12.46%) Service Delivery
4 31 (10.44%) Continuous Improvement
5 25 (8.42%) Cybersecurity
6 24 (8.08%) ITIL
7 19 (6.40%) Cloud Security
8 17 (5.72%) Mentoring
9 16 (5.39%) Collaborative Culture
9 16 (5.39%) ITSM
10 14 (4.71%) Infrastructure Engineering
10 14 (4.71%) User Experience
11 13 (4.38%) Remote Monitoring and Management
12 11 (3.70%) Identity Management
13 10 (3.37%) AI
13 10 (3.37%) Disaster Recovery
13 10 (3.37%) Incident Management
13 10 (3.37%) Incident Response
13 10 (3.37%) Project Delivery
14 9 (3.03%) Root Cause Analysis
Programming Languages
1 25 (8.42%) PowerShell
2 4 (1.35%) SQL
2 4 (1.35%) VBScript
3 2 (0.67%) Python
Qualifications
1 22 (7.41%) Microsoft Certification
2 14 (4.71%) Degree
3 8 (2.69%) A+ Certification
3 8 (2.69%) DBS Check
3 8 (2.69%) Security Cleared
4 7 (2.36%) SC Cleared
5 6 (2.02%) HND
6 2 (0.67%) HP APS
7 1 (0.34%) CompTIA Security+
7 1 (0.34%) Microsoft Certified Professional
7 1 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 30 (10.10%) SLA
2 3 (1.01%) Accessibility
2 3 (1.01%) GDPR
3 2 (0.67%) Cyber Essentials
3 2 (0.67%) QA
System Software
1 117 (39.39%) Active Directory
2 39 (13.13%) Hyper-V
3 22 (7.41%) VMware Infrastructure
4 13 (4.38%) Virtual Desktop
5 7 (2.36%) BitLocker
6 3 (1.01%) Terminal Services
7 1 (0.34%) Terminal Server
Systems Management
1 48 (16.16%) Microsoft Intune
2 12 (4.04%) Active Directory Federation Services
3 10 (3.37%) Autotask
4 7 (2.36%) FortiGate
4 7 (2.36%) SCCM
5 2 (0.67%) Netcool
5 2 (0.67%) Systems Management Server (SMS)
Vendors
1 183 (61.62%) Microsoft
2 28 (9.43%) VMware
3 13 (4.38%) Meraki
4 12 (4.04%) Google
5 9 (3.03%) Cisco
6 8 (2.69%) HP
6 8 (2.69%) Sophos
7 6 (2.02%) Fortinet
7 6 (2.02%) ServiceNow
7 6 (2.02%) SolarWinds
8 5 (1.68%) Veeam
9 4 (1.35%) Sage
10 3 (1.01%) Barracuda Networks
10 3 (1.01%) Snow
10 3 (1.01%) SonicWALL
11 2 (0.67%) Apple
11 2 (0.67%) Oracle
11 2 (0.67%) Samsung
12 1 (0.34%) ConnectWise
12 1 (0.34%) TOWER Software