Period
to 21 September 2018

The median annual salary for a 2nd Line Support Engineer was £27,500 in advertised job vacancies during the 6 months to 21 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK
6 months to
21 Sep 2018
Same period 2017 Same period 2016
Rank 614 617 599
Rank change year-on-year +3 -18 -27
Permanent jobs requiring a 2nd Line Support Engineer 638 685 836
As % of all permanent IT jobs advertised in the UK 0.38% 0.39% 0.43%
As % of the Job Titles category 0.40% 0.40% 0.44%
Number of salaries quoted 566 640 794
UK median annual salary £27,500 £27,000 £27,000
Median salary % change year-on-year +1.85% - +3.85%
10th Percentile £21,250 £21,250 £21,000
90th Percentile £35,000 £33,750 £34,000
UK excluding London median annual salary £26,500 £25,500 £26,000
% change year-on-year +3.92% -1.92% +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 160,846 169,613 187,877
% of permanent IT jobs with a recognized job title 96.04% 95.99% 96.59%
Number of salaries quoted 129,629 135,934 157,885
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 21 September 2018.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 21 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 613 £27,500 +1.85% 65
UK excluding London -1 410 £26,500 +3.92% 50
London +53 223 £30,000 - 16
South East -1 126 £28,000 +7.69% 13
East of England +19 88 £26,500 -5.36% 4
North of England -12 83 £24,500 - 18
Midlands +42 52 £24,000 +4.35% 8
Yorkshire +25 46 £27,000 +3.85% 7
South West -35 42 £26,000 +4.00% 6
North West -14 37 £23,500 -2.08% 10
West Midlands +25 31 £24,000 +4.35% 5
East Midlands +8 21 £27,750 -3.48% 3
Scotland +6 11 £27,500 +10.00%
Wales +13 8 £23,000 -15.60%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 September 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 527 (82.60%) Windows
2 395 (61.91%) Active Directory
3 353 (55.33%) Microsoft
4 273 (42.79%) Office 365
5 237 (37.15%) Windows Server
6 197 (30.88%) Microsoft Office
7 182 (28.53%) Windows 7
8 163 (25.55%) Windows 10
9 152 (23.82%) MS Exchange
10 149 (23.35%) VMware
11 131 (20.53%) ITIL
12 127 (19.91%) DNS
13 124 (19.44%) Windows Server 2012
14 117 (18.34%) Windows Server 2008
15 116 (18.18%) Firewall
15 116 (18.18%) DHCP
16 109 (17.08%) Citrix
17 96 (15.05%) TCP/IP
18 86 (13.48%) Microsoft Certification
19 72 (11.29%) Hyper-V
20 70 (10.97%) SCCM
21 68 (10.66%) VMware Infrastructure
22 65 (10.19%) SharePoint
23 62 (9.72%) WAN
23 62 (9.72%) SQL
24 61 (9.56%) Cisco
24 61 (9.56%) Microsoft Azure
25 60 (9.40%) Apple
26 59 (9.25%) SLA
26 59 (9.25%) Exchange Server 2010

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 152 (23.82%) MS Exchange
2 65 (10.19%) SharePoint
3 59 (9.25%) Exchange Server 2010
4 45 (7.05%) Exchange Server 2013
5 22 (3.45%) Skype for Business
6 14 (2.19%) Exchange Server 2003
6 14 (2.19%) Exchange Server 2007
7 12 (1.88%) IIS
8 7 (1.10%) Apache
9 6 (0.94%) Tomcat
10 3 (0.47%) SharePoint 2010
10 3 (0.47%) SharePoint Server
11 2 (0.31%) Blackberry Enterprise Server
11 2 (0.31%) DataSynapse
12 1 (0.16%) Confluence
12 1 (0.16%) nginx
12 1 (0.16%) WebSphere
Applications
1 197 (30.88%) Microsoft Office
2 10 (1.57%) Microsoft Excel
3 5 (0.78%) Microsoft PowerPoint
4 3 (0.47%) Spreadsheet
5 2 (0.31%) MS Visio
6 1 (0.16%) Adobe After Effects
6 1 (0.16%) Adobe Premiere
6 1 (0.16%) Avid Media Composer
6 1 (0.16%) Final Cut Pro
Business Applications
1 20 (3.13%) Remedy ITSM
2 6 (0.94%) assyst
3 5 (0.78%) Dynamics CRM
4 3 (0.47%) Dynamics NAV
5 1 (0.16%) Dynamics AX
5 1 (0.16%) Veritas eDiscovery
Cloud Services
1 273 (42.79%) Office 365
2 61 (9.56%) Microsoft Azure
3 22 (3.45%) Amazon AWS
4 14 (2.19%) Mimecast
5 8 (1.25%) G Suite
6 5 (0.78%) OneDrive
7 4 (0.63%) Cloud Computing
8 3 (0.47%) Google Cloud Platform
8 3 (0.47%) IaaS
8 3 (0.47%) SaaS
9 1 (0.16%) Dynamics 365
9 1 (0.16%) OpenDNS
Communications & Networking
1 127 (19.91%) DNS
2 116 (18.18%) DHCP
2 116 (18.18%) Firewall
3 96 (15.05%) TCP/IP
4 62 (9.72%) WAN
5 57 (8.93%) LAN
6 51 (7.99%) VoIP
6 51 (7.99%) VPN
7 20 (3.13%) VLAN
8 19 (2.98%) Internet
9 18 (2.82%) Skype
10 14 (2.19%) Remote Desktop
10 14 (2.19%) Wi-Fi
11 13 (2.04%) SAN
12 8 (1.25%) Wireless
12 8 (1.25%) WLAN
13 7 (1.10%) Intranet
13 7 (1.10%) NetScaler
13 7 (1.10%) Network Security
14 5 (0.78%) WebEx
Database & Business Intelligence
1 43 (6.74%) SQL Server
2 8 (1.25%) MySQL
3 5 (0.78%) SQL Server 2008
4 3 (0.47%) Relational Database
5 2 (0.31%) Big Data
5 2 (0.31%) GIS
5 2 (0.31%) SQL Server 2014
5 2 (0.31%) SQL Server 2016
6 1 (0.16%) Blockchain
6 1 (0.16%) Hadoop
6 1 (0.16%) Informix
6 1 (0.16%) NonStop SQL
6 1 (0.16%) Oracle Database
6 1 (0.16%) SQL Server 2005
6 1 (0.16%) SQL Server 2012
Development Applications
1 18 (2.82%) JIRA
2 3 (0.47%) Git (software)
3 2 (0.31%) Team Foundation Server
4 1 (0.16%) Visual Studio
General
1 47 (7.37%) Finance
2 21 (3.29%) Retail
3 16 (2.51%) Telecoms
4 14 (2.19%) Banking
5 12 (1.88%) Advertising
6 8 (1.25%) Manufacturing
7 7 (1.10%) Marketing
8 6 (0.94%) Legal
9 4 (0.63%) Electronics
10 3 (0.47%) Back Office
10 3 (0.47%) Games
10 3 (0.47%) Law
11 2 (0.31%) Publishing
Libraries, Frameworks & Software Standards
1 7 (1.10%) Web Services
1 7 (1.10%) XML
2 4 (0.63%) RabbitMQ
3 2 (0.31%) .NET
3 2 (0.31%) FIX Protocol
3 2 (0.31%) LAMP
3 2 (0.31%) WAP
4 1 (0.16%) MAPI
4 1 (0.16%) Middleware
4 1 (0.16%) Software Packaging
4 1 (0.16%) WebSphere MQ
4 1 (0.16%) XMPP
Miscellaneous
1 28 (4.39%) iPad
2 27 (4.23%) Driving Licence
3 25 (3.92%) Self-Motivation
4 20 (3.13%) iPhone
5 18 (2.82%) Analytical Skills
6 14 (2.19%) Video Conferencing
7 13 (2.04%) Blackberry
7 13 (2.04%) Data Centre
8 8 (1.25%) Fintech
8 8 (1.25%) Management Information System
9 7 (1.10%) Fat Client
9 7 (1.10%) NHS
9 7 (1.10%) Thin Client
10 6 (0.94%) Client/Server
11 5 (0.78%) Computer Science
11 5 (0.78%) EPoS
11 5 (0.78%) Hedge funds
11 5 (0.78%) Public Cloud
12 4 (0.63%) Private Cloud
12 4 (0.63%) Smartphone
Operating Systems
1 527 (82.60%) Windows
2 237 (37.15%) Windows Server
3 182 (28.53%) Windows 7
4 163 (25.55%) Windows 10
5 124 (19.44%) Windows Server 2012
6 117 (18.34%) Windows Server 2008
7 56 (8.78%) Linux
7 56 (8.78%) Windows 8
8 30 (4.70%) Mac OS X
9 28 (4.39%) Android
10 17 (2.66%) Windows Server 2003
11 15 (2.35%) Apple iOS
11 15 (2.35%) Windows XP
12 10 (1.57%) Mac OS
13 6 (0.94%) CentOS
14 5 (0.78%) Unix
14 5 (0.78%) Windows Phone
15 4 (0.63%) Ubuntu
16 2 (0.31%) SUSE
16 2 (0.31%) Windows Vista
Processes & Methodologies
1 131 (20.53%) ITIL
2 56 (8.78%) Problem-Solving
3 42 (6.58%) Incident Management
4 35 (5.49%) Service Management
5 31 (4.86%) ITSM
6 29 (4.55%) Infrastructure Engineering
6 29 (4.55%) Problem Management
7 22 (3.45%) ITIL V3
7 22 (3.45%) Time Management
8 18 (2.82%) CRM
9 17 (2.66%) Business Continuity
9 17 (2.66%) Service Delivery
9 17 (2.66%) Stakeholder Management
10 14 (2.19%) Change Management
10 14 (2.19%) Migration
11 13 (2.04%) Configuration Management
11 13 (2.04%) Disaster Recovery
12 11 (1.72%) DevOps
12 11 (1.72%) Line Management
12 11 (1.72%) Patch Management
Programming Languages
1 62 (9.72%) SQL
2 36 (5.64%) PowerShell
3 11 (1.72%) Python
4 9 (1.41%) C
4 9 (1.41%) Perl
5 7 (1.10%) VBA
6 6 (0.94%) VB
7 4 (0.63%) VBScript
8 3 (0.47%) Bash Shell
8 3 (0.47%) C++
9 2 (0.31%) C#
9 2 (0.31%) Java
9 2 (0.31%) PHP
9 2 (0.31%) Ruby
9 2 (0.31%) Shell Script
9 2 (0.31%) T-SQL
Qualifications
1 86 (13.48%) Microsoft Certification
2 41 (6.43%) MCSE
3 35 (5.49%) MCP
4 33 (5.17%) MCSA
5 30 (4.70%) Cisco Certification
6 22 (3.45%) CCNA
7 20 (3.13%) Security Cleared
8 16 (2.51%) DBS Check
8 16 (2.51%) Degree
9 14 (2.19%) CCNP
10 13 (2.04%) SC Cleared
11 12 (1.88%) MCTS
12 10 (1.57%) MCITP
13 9 (1.41%) VMware Certified Professional (VCP)
14 8 (1.25%) A+ Certification
15 6 (0.94%) MCDST
16 5 (0.78%) Network+ Certification
17 4 (0.63%) HNC
18 3 (0.47%) Computer Science Degree
19 2 (0.31%) VCAP
Quality Assurance & Compliance
1 59 (9.25%) SLA
2 8 (1.25%) ISO/IEC 20000
3 4 (0.63%) Data Quality
4 2 (0.31%) GDPR
5 1 (0.16%) Cyber Essentials
5 1 (0.16%) ISO 9001
5 1 (0.16%) ISO/IEC 27001
System Software
1 395 (61.91%) Active Directory
2 72 (11.29%) Hyper-V
3 68 (10.66%) VMware Infrastructure
4 30 (4.70%) XenApp
5 18 (2.82%) XenDesktop
6 11 (1.72%) VMware ESXi
7 9 (1.41%) vSphere
8 7 (1.10%) Terminal Services
9 5 (0.78%) Virtual Servers
10 3 (0.47%) Terminal Server
10 3 (0.47%) UAG
10 3 (0.47%) Virtual Machines
11 2 (0.31%) Microsoft Virtual Server
11 2 (0.31%) Virtual Desktop
12 1 (0.16%) Docker
12 1 (0.16%) Microsoft App-V
12 1 (0.16%) Squid
12 1 (0.16%) XenServer
Systems Management
1 70 (10.97%) SCCM
2 11 (1.72%) Backup Exec
3 7 (1.10%) BMC PATROL
3 7 (1.10%) WSUS
4 5 (0.78%) Ansible
4 5 (0.78%) Nagios
5 4 (0.63%) Grafana
5 4 (0.63%) Icinga
5 4 (0.63%) Puppet
6 3 (0.47%) Cisco UCCE
6 3 (0.47%) Cisco UCCX
6 3 (0.47%) Microsoft Intune
6 3 (0.47%) Salt
7 2 (0.31%) Opscode Chef
7 2 (0.31%) SCOM
7 2 (0.31%) SCVMM
7 2 (0.31%) Systems Management Server (SMS)
7 2 (0.31%) XenMobile
7 2 (0.31%) ZENworks
8 1 (0.16%) Norton AntiVirus
Vendors
1 353 (55.33%) Microsoft
2 149 (23.35%) VMware
3 109 (17.08%) Citrix
4 61 (9.56%) Cisco
5 60 (9.40%) Apple
6 35 (5.49%) Remedy
7 21 (3.29%) ServiceNow
8 15 (2.35%) HP
9 12 (1.88%) Google
10 10 (1.57%) Dell
11 9 (1.41%) Mitel
11 9 (1.41%) SonicWALL
12 8 (1.25%) Adobe
12 8 (1.25%) Symantec
12 8 (1.25%) WatchGuard
13 7 (1.10%) BMC
13 7 (1.10%) Nimsoft
13 7 (1.10%) Red Hat
13 7 (1.10%) SAP
13 7 (1.10%) Sonus