2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 30 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
30 Jan 2026
Same period 2025 Same period 2024
Rank 456 546 499
Rank change year-on-year +90 -47 +141
Permanent jobs requiring a 2nd Line Support Engineer 210 149 318
As % of all permanent jobs in the UK 0.33% 0.29% 0.46%
As % of the Job Titles category 0.36% 0.31% 0.48%
Number of salaries quoted 193 130 305
10th Percentile £28,500 £27,900 £25,700
25th Percentile £30,500 £29,750 £27,500
Median annual salary (50th Percentile) £33,500 £33,500 £32,000
Median % change year-on-year - +4.69% -1.54%
75th Percentile £40,000 £38,750 £37,250
90th Percentile £43,750 £45,575 £38,750
UK excluding London median annual salary £33,500 £32,500 £30,000
% change year-on-year +3.08% +8.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 57,632 48,152 66,101
% of permanent jobs with a recognized job title 90.82% 92.24% 95.10%
Number of salaries quoted 35,882 24,796 51,733
10th Percentile £28,750 £33,750 £29,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.71%
75th Percentile £75,000 £79,600 £75,000
90th Percentile £95,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £54,000 £50,000
% change year-on-year -7.41% +8.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 30 January 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 30 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +102 203 £33,500 - 61
UK excluding London +111 173 £33,500 +3.08% 63
South East +32 53 £32,000 - 26
Work from Home +87 46 £33,000 +1.54% 12
London +33 37 £41,000 +2.50% 6
Midlands +42 34 £35,000 +14.75% 7
East of England +40 29 £33,500 +3.08% 8
South West +28 27 £32,500 -2.99% 13
North of England +9 23 £30,000 - 6
West Midlands +36 17 £37,500 +15.38% 5
North West +27 15 £30,000 -7.69% 2
East Midlands -7 12 £33,500 +9.84% 2
Yorkshire -19 8 £33,500 +11.67% 4
Scotland -5 6 £40,000 +50.94% 5
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 30 January 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 140 (66.67%) Microsoft 365
2 133 (63.33%) Windows
3 120 (57.14%) Microsoft
4 106 (50.48%) Active Directory
5 96 (45.71%) Windows Server
6 94 (44.76%) Azure
7 75 (35.71%) Problem-Solving
8 70 (33.33%) Firewall
9 66 (31.43%) DNS
10 59 (28.10%) DHCP
11 57 (27.14%) Windows 10
12 52 (24.76%) VPN
13 51 (24.29%) Entra ID
14 49 (23.33%) Microsoft Exchange
15 45 (21.43%) Hyper-V
16 44 (20.95%) Microsoft Intune
16 44 (20.95%) TCP/IP
17 41 (19.52%) VLAN
18 38 (18.10%) SLA
19 37 (17.62%) LAN
19 37 (17.62%) SharePoint
19 37 (17.62%) Wi-Fi
20 35 (16.67%) WAN
21 34 (16.19%) Customer Service
22 33 (15.71%) VMware
23 27 (12.86%) Apple
23 27 (12.86%) Google Workspace
23 27 (12.86%) SC Cleared
23 27 (12.86%) Security Cleared
23 27 (12.86%) Windows Server 2016

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 49 (23.33%) Microsoft Exchange
2 37 (17.62%) SharePoint
3 3 (1.43%) IIS
4 1 (0.48%) Confluence
Applications
1 15 (7.14%) Microsoft Office
2 3 (1.43%) Microsoft Excel
Business Applications
1 5 (2.38%) Dynamics CRM
2 2 (0.95%) Dynamics NAV
3 1 (0.48%) Carpe Diem
3 1 (0.48%) Elite 3E
Cloud Services
1 140 (66.67%) Microsoft 365
2 94 (44.76%) Azure
3 51 (24.29%) Entra ID
4 27 (12.86%) Google Workspace
5 19 (9.05%) AWS
6 14 (6.67%) OneDrive
7 4 (1.90%) SaaS
8 2 (0.95%) Mimecast
9 1 (0.48%) GCP
Communications & Networking
1 70 (33.33%) Firewall
2 66 (31.43%) DNS
3 59 (28.10%) DHCP
4 52 (24.76%) VPN
5 44 (20.95%) TCP/IP
6 41 (19.52%) VLAN
7 37 (17.62%) LAN
7 37 (17.62%) Wi-Fi
8 35 (16.67%) WAN
9 21 (10.00%) VoIP
10 13 (6.19%) Wireless
11 8 (3.81%) IPsec
12 7 (3.33%) Remote Desktop
13 3 (1.43%) DKIM
13 3 (1.43%) DMARC
14 2 (0.95%) Cisco IOS
14 2 (0.95%) Cisco Wireless
14 2 (0.95%) NetScaler
14 2 (0.95%) PSTN
14 2 (0.95%) SD-WAN
Database & Business Intelligence
1 7 (3.33%) Amazon RDS
2 6 (2.86%) SQL Server
Development Applications
1 7 (3.33%) JIRA
General
1 77 (36.67%) Social Skills
2 26 (12.38%) Law
3 24 (11.43%) Marketing
4 11 (5.24%) Manufacturing
5 9 (4.29%) Finance
6 7 (3.33%) Telecoms
7 5 (2.38%) Electronics
7 5 (2.38%) Organisational Skills
7 5 (2.38%) Public Sector
8 4 (1.90%) Advertising
8 4 (1.90%) Dutch Language
8 4 (1.90%) French Language
8 4 (1.90%) Retail
8 4 (1.90%) Spanish Language
9 3 (1.43%) Legal
10 2 (0.95%) Front Office
10 2 (0.95%) Games
10 2 (0.95%) Inclusion and Diversity
11 1 (0.48%) Banking
11 1 (0.48%) Presentation Skills
Miscellaneous
1 39 (18.57%) Driving Licence
2 11 (5.24%) Onboarding
3 2 (0.95%) Clustering
3 2 (0.95%) IoT
3 2 (0.95%) iPad
3 2 (0.95%) iPhone
3 2 (0.95%) Mobile App
3 2 (0.95%) Self-Motivation
3 2 (0.95%) Video Conferencing
4 1 (0.48%) Client/Server
4 1 (0.48%) Hedge funds
4 1 (0.48%) Smartphone
4 1 (0.48%) Video\Live Streaming
Operating Systems
1 133 (63.33%) Windows
2 96 (45.71%) Windows Server
3 57 (27.14%) Windows 10
4 27 (12.86%) Windows Server 2016
4 27 (12.86%) Windows Server 2019
5 26 (12.38%) Mac OS
6 24 (11.43%) Apple iOS
7 22 (10.48%) Android
8 14 (6.67%) Windows Server 2012
9 8 (3.81%) Linux
10 1 (0.48%) Windows 7
10 1 (0.48%) Windows Server 2008
Processes & Methodologies
1 75 (35.71%) Problem-Solving
2 34 (16.19%) Customer Service
3 23 (10.95%) ITIL
4 21 (10.00%) Service Management
5 20 (9.52%) Mobile Device Management
5 20 (9.52%) Service Delivery
6 19 (9.05%) Configuration Management
6 19 (9.05%) Cybersecurity
7 18 (8.57%) Infrastructure Engineering
7 18 (8.57%) Mentoring
8 17 (8.10%) Continuous Improvement
9 16 (7.62%) Remote Monitoring and Management
10 15 (7.14%) ITSM
11 7 (3.33%) Migration
12 6 (2.86%) Asset Management
12 6 (2.86%) DevOps
12 6 (2.86%) Proactive Maintenance
12 6 (2.86%) Root Cause Analysis
13 5 (2.38%) Performance Metrics
13 5 (2.38%) User Experience
Programming Languages
1 12 (5.71%) PowerShell
2 4 (1.90%) SQL
3 2 (0.95%) Bicep
Qualifications
1 27 (12.86%) SC Cleared
1 27 (12.86%) Security Cleared
2 13 (6.19%) Microsoft Certification
3 6 (2.86%) BPSS Clearance
4 5 (2.38%) CompTIA Security+
4 5 (2.38%) Degree
5 4 (1.90%) A+ Certification
5 4 (1.90%) Computer Science Degree
5 4 (1.90%) Microsoft Certified Professional
6 3 (1.43%) Network+ Certification
7 2 (0.95%) ACMT
7 2 (0.95%) VMware Certified Professional (VCP)
8 1 (0.48%) CCNA
8 1 (0.48%) CCNP
8 1 (0.48%) Cisco Certification
8 1 (0.48%) DBS Check
Quality Assurance & Compliance
1 38 (18.10%) SLA
2 9 (4.29%) Cyber Essentials
3 4 (1.90%) ISO/IEC 27001
3 4 (1.90%) NIST
4 3 (1.43%) GDPR
4 3 (1.43%) QA
5 1 (0.48%) Accessibility
System Software
1 106 (50.48%) Active Directory
2 45 (21.43%) Hyper-V
3 23 (10.95%) VMware Infrastructure
4 9 (4.29%) Virtual Desktop
5 3 (1.43%) BitLocker
5 3 (1.43%) Firmware
6 2 (0.95%) Docker
6 2 (0.95%) VMware ESXi
Systems Management
1 44 (20.95%) Microsoft Intune
2 21 (10.00%) Jamf Pro
3 13 (6.19%) Active Directory Federation Services
4 10 (4.76%) SCCM
5 6 (2.86%) Autotask
6 3 (1.43%) FortiGate
7 2 (0.95%) Kubernetes
7 2 (0.95%) MaaS360
7 2 (0.95%) vCenter Server
Vendors
1 120 (57.14%) Microsoft
2 33 (15.71%) VMware
3 27 (12.86%) Apple
4 23 (10.95%) Google
5 19 (9.05%) Samsung
6 10 (4.76%) Sophos
7 7 (3.33%) Veeam
8 6 (2.86%) Cisco
8 6 (2.86%) ConnectWise
9 5 (2.38%) Fortinet
9 5 (2.38%) SAP
9 5 (2.38%) ServiceNow
10 3 (1.43%) Adobe
10 3 (1.43%) Freshdesk
10 3 (1.43%) Meraki
11 2 (0.95%) CheckPoint
11 2 (0.95%) Citrix
11 2 (0.95%) HP
11 2 (0.95%) Juniper
11 2 (0.95%) Oracle