2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 3 months leading to 25 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

3 months to
25 Jun 2026
Same period 2025 Same period 2024
Rank 422 482 473
Rank change year-on-year +60 -9 -35
Permanent jobs requiring a 2nd Line Support Engineer 162 36 122
As % of all permanent jobs in the UK 0.29% 0.13% 0.28%
As % of the Job Titles category 0.31% 0.15% 0.29%
Number of salaries quoted 135 35 103
10th Percentile £29,750 £29,850 £26,250
25th Percentile £31,250 £31,250 £27,875
Median annual salary (50th Percentile) £35,000 £32,750 £34,000
Median % change year-on-year +6.87% -3.68% +4.62%
75th Percentile £38,750 £39,125 £37,750
90th Percentile £40,000 £42,500 £40,000
UK excluding London median annual salary £35,000 £32,500 £32,750
% change year-on-year +7.69% -0.76% +3.97%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 52,308 24,189 41,528
% of permanent jobs with a recognized job title 94.57% 89.62% 95.22%
Number of salaries quoted 36,151 12,704 27,658
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -9.17%
75th Percentile £75,250 £75,000 £71,250
90th Percentile £96,250 £95,000 £90,000
UK excluding London median annual salary £55,000 £49,750 £50,000
% change year-on-year +10.55% -0.50% -9.09%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 3 months to 25 June 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 25 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +57 146 £35,000 +6.87% 24
UK excluding London +57 123 £35,000 +7.69% 24
Work from Home +37 42 £33,500 -9.46% 5
London +15 38 £36,000 -7.69% 5
East of England - 34 £35,000 - 3
North of England +1 27 £35,250 +8.46% 5
South East -2 27 £30,000 -13.04% 7
North West +21 24 £35,250 +8.46% 5
Midlands -2 13 £30,750 -5.38%
Scotland - 13 £30,000 - 3
West Midlands -13 8 £28,750 -17.86%
South West -50 7 £35,000 +7.69% 5
East Midlands -3 5 £35,000 +7.69%
Yorkshire - 3 - -
Wales - 2 £35,000 - 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 June 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 178 (60.96%) Microsoft
2 177 (60.62%) Microsoft 365
3 160 (54.79%) Windows
4 113 (38.70%) Active Directory
5 98 (33.56%) Azure
6 92 (31.51%) Problem-Solving
7 89 (30.48%) Windows Server
8 84 (28.77%) Customer Service
9 74 (25.34%) Entra ID
10 71 (24.32%) Microsoft Exchange
11 63 (21.58%) Firewall
12 61 (20.89%) DNS
13 60 (20.55%) DHCP
13 60 (20.55%) SharePoint
14 54 (18.49%) Windows 10
15 52 (17.81%) Wi-Fi
16 49 (16.78%) Microsoft Intune
17 39 (13.36%) Hyper-V
18 38 (13.01%) Service Delivery
19 37 (12.67%) Mac OS
20 35 (11.99%) LAN
21 32 (10.96%) SLA
21 32 (10.96%) TCP/IP
21 32 (10.96%) WAN
22 31 (10.62%) VPN
23 29 (9.93%) Continuous Improvement
24 27 (9.25%) VMware
24 27 (9.25%) Windows Server 2016
25 26 (8.90%) Cybersecurity
25 26 (8.90%) VoIP

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 71 (24.32%) Microsoft Exchange
2 60 (20.55%) SharePoint
3 1 (0.34%) IIS
3 1 (0.34%) WordPress
Applications
1 24 (8.22%) Microsoft Office
2 4 (1.37%) Microsoft Excel
Business Applications
1 5 (1.71%) Dynamics NAV
Cloud Services
1 177 (60.62%) Microsoft 365
2 98 (33.56%) Azure
3 74 (25.34%) Entra ID
4 17 (5.82%) AWS
5 15 (5.14%) OneDrive
6 14 (4.79%) Google Workspace
7 12 (4.11%) Power Platform
8 7 (2.40%) Mimecast
9 3 (1.03%) Dynamics 365
9 3 (1.03%) Microsoft Copilot
9 3 (1.03%) PaaS
9 3 (1.03%) Power Automate
9 3 (1.03%) SaaS
10 2 (0.68%) Amazon EC2
10 2 (0.68%) Virtual Private Cloud
11 1 (0.34%) Azure Storage
11 1 (0.34%) Cloud Computing
Communications & Networking
1 63 (21.58%) Firewall
2 61 (20.89%) DNS
3 60 (20.55%) DHCP
4 52 (17.81%) Wi-Fi
5 35 (11.99%) LAN
6 32 (10.96%) TCP/IP
6 32 (10.96%) WAN
7 31 (10.62%) VPN
8 26 (8.90%) VoIP
9 18 (6.16%) VLAN
10 6 (2.05%) Remote Desktop
11 5 (1.71%) ADSL
11 5 (1.71%) IPsec
11 5 (1.71%) Wireless
12 4 (1.37%) Broadband
13 3 (1.03%) NAS
13 3 (1.03%) WebEx
14 2 (0.68%) BGP
14 2 (0.68%) SD-WAN
14 2 (0.68%) SSL
Database & Business Intelligence
1 9 (3.08%) Power BI
2 1 (0.34%) SQL Server
Development Applications
1 1 (0.34%) Carbide.c++
1 1 (0.34%) JIRA
General
1 97 (33.22%) Social Skills
2 13 (4.45%) Legal
3 12 (4.11%) Telecoms
4 9 (3.08%) Documentation Skills
5 7 (2.40%) Finance
6 6 (2.05%) Billing
7 5 (1.71%) Inclusion and Diversity
7 5 (1.71%) Organisational Skills
7 5 (1.71%) Retail
8 4 (1.37%) Manufacturing
9 3 (1.03%) Advertising
10 2 (0.68%) Military
11 1 (0.34%) Aerospace
11 1 (0.34%) Analytical Skills
11 1 (0.34%) Public Sector
Miscellaneous
1 30 (10.27%) Driving Licence
2 20 (6.85%) Onboarding
3 5 (1.71%) iPhone
4 2 (0.68%) Self-Motivation
5 1 (0.34%) NHS
5 1 (0.34%) Replication
Operating Systems
1 160 (54.79%) Windows
2 89 (30.48%) Windows Server
3 54 (18.49%) Windows 10
4 37 (12.67%) Mac OS
5 27 (9.25%) Windows Server 2016
6 26 (8.90%) Windows Server 2019
7 14 (4.79%) Android
7 14 (4.79%) Windows Server 2012
8 7 (2.40%) Apple iOS
9 2 (0.68%) AIX
9 2 (0.68%) Windows 7
9 2 (0.68%) Windows Server 2008
10 1 (0.34%) Mac OS X
10 1 (0.34%) VMS
Processes & Methodologies
1 92 (31.51%) Problem-Solving
2 84 (28.77%) Customer Service
3 38 (13.01%) Service Delivery
4 29 (9.93%) Continuous Improvement
5 26 (8.90%) Cybersecurity
6 23 (7.88%) ITIL
7 19 (6.51%) Cloud Security
8 16 (5.48%) Collaborative Culture
8 16 (5.48%) ITSM
8 16 (5.48%) Mentoring
9 14 (4.79%) User Experience
10 13 (4.45%) Infrastructure Engineering
11 11 (3.77%) Identity Management
11 11 (3.77%) Remote Monitoring and Management
12 10 (3.42%) AI
12 10 (3.42%) Disaster Recovery
12 10 (3.42%) Incident Management
12 10 (3.42%) Incident Response
13 9 (3.08%) Business Intelligence
13 9 (3.08%) Service Management
Programming Languages
1 24 (8.22%) PowerShell
2 4 (1.37%) VBScript
3 3 (1.03%) SQL
4 2 (0.68%) Python
Qualifications
1 22 (7.53%) Microsoft Certification
2 14 (4.79%) Degree
3 9 (3.08%) Security Cleared
4 8 (2.74%) A+ Certification
4 8 (2.74%) DBS Check
4 8 (2.74%) SC Cleared
5 6 (2.05%) HND
6 2 (0.68%) CompTIA Security+
6 2 (0.68%) HP APS
7 1 (0.34%) Microsoft Certified Professional
7 1 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 32 (10.96%) SLA
2 3 (1.03%) Accessibility
2 3 (1.03%) Cyber Essentials
2 3 (1.03%) GDPR
3 2 (0.68%) QA
4 1 (0.34%) ISO/IEC 27001
4 1 (0.34%) NIST
System Software
1 113 (38.70%) Active Directory
2 39 (13.36%) Hyper-V
3 21 (7.19%) VMware Infrastructure
4 13 (4.45%) Virtual Desktop
5 8 (2.74%) BitLocker
6 3 (1.03%) Terminal Services
7 1 (0.34%) Terminal Server
Systems Management
1 49 (16.78%) Microsoft Intune
2 13 (4.45%) Active Directory Federation Services
3 10 (3.42%) Autotask
4 8 (2.74%) SCCM
5 7 (2.40%) FortiGate
6 2 (0.68%) Netcool
7 1 (0.34%) Systems Management Server (SMS)
Vendors
1 178 (60.96%) Microsoft
2 27 (9.25%) VMware
3 13 (4.45%) Google
4 10 (3.42%) Meraki
5 9 (3.08%) Cisco
6 8 (2.74%) HP
6 8 (2.74%) Sophos
7 6 (2.05%) ServiceNow
7 6 (2.05%) SolarWinds
8 5 (1.71%) Veeam
9 4 (1.37%) Sage
10 3 (1.03%) Barracuda Networks
10 3 (1.03%) Fortinet
10 3 (1.03%) Snow
10 3 (1.03%) SonicWALL
11 2 (0.68%) Apple
11 2 (0.68%) Oracle
11 2 (0.68%) Samsung
12 1 (0.34%) ConnectWise
12 1 (0.34%) TOWER Software