Period
to 26 January 2022

The median annual salary for a 2nd Line Support Engineer was £30,000 in advertised job vacancies during the 6 months to 26 January 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK
6 months to
26 Jan 2022
Same period 2021 Same period 2020
Rank 714 619 561
Rank change year-on-year -95 -58 +76
Permanent jobs requiring a 2nd Line Support Engineer 373 169 552
As % of all permanent jobs advertised in the UK 0.29% 0.26% 0.45%
As % of the Job Titles category 0.31% 0.28% 0.47%
Number of salaries quoted 347 152 488
10th Percentile £25,000 £23,000 £22,000
25th Percentile £26,250 £25,500 £24,250
Median annual salary (50th Percentile) £30,000 £28,250 £27,500
Median % change year-on-year +6.19% +2.73% -6.78%
75th Percentile £34,250 £33,250 £33,250
90th Percentile £38,750 £37,500 £37,000
UK excluding London median annual salary £28,000 £27,500 £27,250
% change year-on-year +1.82% +0.92% +2.83%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 119,963 61,282 118,471
% of permanent IT jobs with a recognized job title 92.11% 95.14% 95.56%
Number of salaries quoted 80,461 50,202 95,872
10th Percentile £31,750 £32,000 £28,750
25th Percentile £42,500 £41,119 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £52,500
Median % change year-on-year +4.55% +4.76% +5.00%
75th Percentile £77,500 £72,500 £70,000
90th Percentile £95,000 £87,500 £86,250
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 26 January 2022.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 26 January 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -77 360 £30,000 +7.14% 129
UK excluding London -78 242 £28,000 +1.82% 113
London -127 122 £32,500 -1.52% 24
South East -107 64 £27,500 +0.92% 35
North of England -79 58 £26,500 +1.92% 29
Midlands -66 43 £27,750 +0.91% 15
East of England -66 40 £32,500 +26.21% 12
South West -70 36 £30,000 +5.26% 14
Yorkshire -44 35 £26,000 -0.95% 10
Work from Home -183 35 £32,500 - 10
East Midlands -27 29 £27,500 +12.24% 10
North West -85 17 £30,000 +9.09% 19
West Midlands -70 14 £30,000 +5.26% 5
North East -24 6 £27,750 +8.82%
Wales -47 2 £29,750 +29.35% 2
Northern Ireland - 1 £28,500 -
Scotland - 1 £27,500 - 6

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 January 2022, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 302 (80.97%) Windows
2 237 (63.54%) Active Directory
3 220 (58.98%) Microsoft
4 207 (55.50%) Microsoft 365
5 170 (45.58%) Windows Server
6 141 (37.80%) Social Skills
7 120 (32.17%) Windows 10
8 116 (31.10%) Azure
9 96 (25.74%) Microsoft Office
10 85 (22.79%) DNS
11 81 (21.72%) VMware
12 79 (21.18%) DHCP
13 70 (18.77%) ITIL
14 68 (18.23%) Firewall
15 61 (16.35%) TCP/IP
16 60 (16.09%) SLA
17 58 (15.55%) VPN
18 57 (15.28%) VMware Infrastructure
19 53 (14.21%) Windows 7
20 52 (13.94%) WAN
21 51 (13.67%) Windows Server 2012
22 49 (13.14%) Problem-Solving
22 49 (13.14%) MS Exchange
23 48 (12.87%) LAN
24 47 (12.60%) Citrix
24 47 (12.60%) Hyper-V
25 46 (12.33%) Cisco
26 45 (12.06%) SQL Server
27 40 (10.72%) SCCM
27 40 (10.72%) Windows Server 2016

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (13.14%) MS Exchange
2 32 (8.58%) SharePoint
3 23 (6.17%) Exchange Server 2013
4 14 (3.75%) Exchange Server 2010
5 13 (3.49%) IIS
6 5 (1.34%) Apache
7 2 (0.54%) Exchange Server 2007
7 2 (0.54%) Skype for Business
7 2 (0.54%) WordPress
8 1 (0.27%) Confluence
Applications
1 96 (25.74%) Microsoft Office
2 11 (2.95%) Microsoft Excel
3 4 (1.07%) Microsoft PowerPoint
4 3 (0.80%) AutoCAD
5 1 (0.27%) Adobe Creative Suite
Business Applications
1 1 (0.27%) SAP Business ByDesign
1 1 (0.27%) SAP Business One
Cloud Services
1 207 (55.50%) Microsoft 365
2 116 (31.10%) Azure
3 25 (6.70%) Azure Active Directory
4 19 (5.09%) AWS
5 11 (2.95%) OneDrive
6 8 (2.14%) IaaS
7 7 (1.88%) Mimecast
8 5 (1.34%) Amazon ECS
8 5 (1.34%) Amazon ElastiCache
8 5 (1.34%) Amazon S3
8 5 (1.34%) AWS CloudFormation
8 5 (1.34%) AWS Lambda
8 5 (1.34%) GCP
8 5 (1.34%) Google Workspace
8 5 (1.34%) Virtual Private Cloud
9 4 (1.07%) SaaS
10 1 (0.27%) Slack
Communications & Networking
1 85 (22.79%) DNS
2 79 (21.18%) DHCP
3 68 (18.23%) Firewall
4 61 (16.35%) TCP/IP
5 58 (15.55%) VPN
6 52 (13.94%) WAN
7 48 (12.87%) LAN
8 37 (9.92%) VLAN
9 28 (7.51%) Wi-Fi
10 19 (5.09%) VoIP
11 18 (4.83%) Wireless
12 12 (3.22%) IP Telephony
13 10 (2.68%) Remote Desktop
14 9 (2.41%) IPsec
15 8 (2.14%) Cisco IOS
15 8 (2.14%) SAN
15 8 (2.14%) WLAN
16 7 (1.88%) MPLS
17 6 (1.61%) SSL
17 6 (1.61%) WebEx
Database & Business Intelligence
1 45 (12.06%) SQL Server
2 10 (2.68%) Amazon RDS
3 3 (0.80%) MySQL
3 3 (0.80%) Oracle Database
4 2 (0.54%) UniData
5 1 (0.27%) IDOL
5 1 (0.27%) Oracle Database 11g
5 1 (0.27%) SQL Server 2012
5 1 (0.27%) SQL Server 2019
Development Applications
1 5 (1.34%) GitLab
2 1 (0.27%) Hudson
2 1 (0.27%) JIRA
2 1 (0.27%) Sonatype Nexus
2 1 (0.27%) VSS/SourceSafe
General
1 141 (37.80%) Social Skills
2 33 (8.85%) Finance
3 23 (6.17%) Organisational Skills
4 19 (5.09%) Analytical Skills
4 19 (5.09%) Public Sector
5 12 (3.22%) Telecoms
6 7 (1.88%) Law
6 7 (1.88%) Legal
6 7 (1.88%) Manufacturing
7 5 (1.34%) Back Office
7 5 (1.34%) Banking
7 5 (1.34%) Retail
8 4 (1.07%) Electronics
8 4 (1.07%) Marketing
9 2 (0.54%) French Language
9 2 (0.54%) Front Office
9 2 (0.54%) Inclusion and Diversity
9 2 (0.54%) Presentation Skills
10 1 (0.27%) Advertising
10 1 (0.27%) Billing
Libraries, Frameworks & Software Standards
1 4 (1.07%) .NET
1 4 (1.07%) ServiceStack
1 4 (1.07%) Web Services
2 2 (0.54%) XMPP
Miscellaneous
1 35 (9.38%) Self-Motivation
2 24 (6.43%) Data Centre
3 14 (3.75%) Smartphone
4 12 (3.22%) Replication
5 10 (2.68%) Driving Licence
5 10 (2.68%) e-Learning
6 9 (2.41%) Video Conferencing
7 8 (2.14%) EPoS
8 4 (1.07%) Clustering
8 4 (1.07%) iPhone
8 4 (1.07%) Virtual Team
9 3 (0.80%) Blackberry
9 3 (0.80%) Enterprise Software
9 3 (0.80%) Hedge funds
10 2 (0.54%) CCTV
10 2 (0.54%) Handset
10 2 (0.54%) iPad
10 2 (0.54%) Private Cloud
11 1 (0.27%) Fat Client
11 1 (0.27%) Life Science
Operating Systems
1 302 (80.97%) Windows
2 170 (45.58%) Windows Server
3 120 (32.17%) Windows 10
4 53 (14.21%) Windows 7
5 51 (13.67%) Windows Server 2012
6 40 (10.72%) Windows Server 2016
7 33 (8.85%) Windows Server 2019
8 28 (7.51%) Windows Server 2008
9 20 (5.36%) Linux
10 19 (5.09%) Windows 8
11 13 (3.49%) Android
12 10 (2.68%) Windows XP
13 7 (1.88%) Mac OS X
14 5 (1.34%) Mac OS
14 5 (1.34%) Windows Server 2003
14 5 (1.34%) Windows Vista
15 4 (1.07%) Unix
16 3 (0.80%) FreeBSD
16 3 (0.80%) OpenBSD
16 3 (0.80%) Ubuntu
Processes & Methodologies
1 70 (18.77%) ITIL
2 49 (13.14%) Problem-Solving
3 22 (5.90%) Mentoring
4 20 (5.36%) Service Delivery
5 19 (5.09%) Infrastructure Engineering
6 14 (3.75%) Data Privacy
7 11 (2.95%) Migration
7 11 (2.95%) Time Management
8 10 (2.68%) Business Continuity
8 10 (2.68%) Cybersecurity
9 9 (2.41%) Service Management
10 8 (2.14%) Incident Management
11 7 (1.88%) Break/Fix
11 7 (1.88%) Collaborative Working
11 7 (1.88%) DevOps
12 6 (1.61%) Asset Management
12 6 (1.61%) Change Management
12 6 (1.61%) Continuous Improvement
12 6 (1.61%) Load Balancing
12 6 (1.61%) Mobile Device Management
Programming Languages
1 38 (10.19%) SQL
2 31 (8.31%) PowerShell
3 6 (1.61%) Python
4 5 (1.34%) Bash
5 2 (0.54%) C
6 1 (0.27%) Java
6 1 (0.27%) T-SQL
6 1 (0.27%) VBScript
Qualifications
1 22 (5.90%) Microsoft Certification
2 16 (4.29%) Degree
3 14 (3.75%) DBS Check
4 8 (2.14%) A+ Certification
5 6 (1.61%) ITIL Certification
5 6 (1.61%) MCITP
6 5 (1.34%) Cisco Certification
6 5 (1.34%) MCP
7 4 (1.07%) CCNA
7 4 (1.07%) MCSE
8 2 (0.54%) Citrix Certification
8 2 (0.54%) Security Cleared
9 1 (0.27%) BC Cleared
9 1 (0.27%) CCNP
9 1 (0.27%) ITIL Foundation Certificate
9 1 (0.27%) MCDST
9 1 (0.27%) MCTS
9 1 (0.27%) Network+ Certification
9 1 (0.27%) SC Cleared
Quality Assurance & Compliance
1 60 (16.09%) SLA
2 2 (0.54%) Cyber Essentials
3 1 (0.27%) GDPR
3 1 (0.27%) ISO/IEC 27001
3 1 (0.27%) PCI DSS
System Software
1 237 (63.54%) Active Directory
2 57 (15.28%) VMware Infrastructure
3 47 (12.60%) Hyper-V
4 25 (6.70%) XenApp
5 23 (6.17%) XenDesktop
6 16 (4.29%) Virtual Desktop
7 13 (3.49%) vSphere
8 8 (2.14%) VMware ESXi
9 7 (1.88%) VirtualBox
10 5 (1.34%) Virtual Servers
11 4 (1.07%) Terminal Services
11 4 (1.07%) Virtual Machines
12 1 (0.27%) BitLocker
12 1 (0.27%) Docker
12 1 (0.27%) Microsoft Virtual Server
12 1 (0.27%) Terminal Server
Systems Management
1 40 (10.72%) SCCM
2 36 (9.65%) Microsoft Intune
3 6 (1.61%) Ansible
4 5 (1.34%) Jamf Pro
4 5 (1.34%) SCOM
4 5 (1.34%) Terraform
5 4 (1.07%) cPanel
5 4 (1.07%) vCenter Server
6 2 (0.54%) FortiGate
6 2 (0.54%) SCVMM
7 1 (0.27%) Active Directory Federation Services
7 1 (0.27%) AirWatch
7 1 (0.27%) Cisco Prime
7 1 (0.27%) Kubernetes
7 1 (0.27%) MOM
7 1 (0.27%) WSUS
Vendors
1 220 (58.98%) Microsoft
2 81 (21.72%) VMware
3 47 (12.60%) Citrix
4 46 (12.33%) Cisco
5 29 (7.77%) Veeam
6 19 (5.09%) ServiceNow
7 17 (4.56%) Remedy
8 14 (3.75%) Apple
9 13 (3.49%) HP
10 12 (3.22%) Sophos
11 8 (2.14%) Bloomberg
11 8 (2.14%) ConnectWise
12 7 (1.88%) Dell
12 7 (1.88%) McAfee
12 7 (1.88%) SolarWinds
13 6 (1.61%) Aruba
13 6 (1.61%) Avaya
13 6 (1.61%) Meraki
14 5 (1.34%) Mitel
14 5 (1.34%) SAP