2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 23 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
23 Sep 2026
Same period 2025 Same period 2024
Rank 546 593 568
Rank change year-on-year +47 -25 -104
Permanent jobs requiring a 2nd Line Support Engineer 271 77 215
As % of all permanent jobs in the UK 0.23% 0.16% 0.29%
As % of the Job Titles category 0.25% 0.18% 0.30%
Number of salaries quoted 227 75 181
10th Percentile £29,750 £30,000 £26,750
25th Percentile £31,250 £30,750 £29,000
Median annual salary (50th Percentile) £35,000 £33,500 £34,000
Median % change year-on-year +4.48% -1.47% +4.62%
75th Percentile £38,375 £38,750 £38,750
90th Percentile £40,000 £45,000 £45,000
UK excluding London median annual salary £35,000 £32,750 £32,500
% change year-on-year +6.87% +0.77% +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 108,680 43,895 71,874
% of permanent jobs with a recognized job title 93.13% 89.63% 95.29%
Number of salaries quoted 74,405 25,767 42,756
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,750 £36,250 £40,000
Median annual salary (50th Percentile) £59,250 £55,000 £55,000
Median % change year-on-year +7.73% - -8.33%
75th Percentile £77,500 £75,000 £75,000
90th Percentile £100,000 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 23 September 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 23 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +29 237 £35,000 +4.48% 42
UK excluding London +14 216 £35,000 +6.87% 32
Work from Home -3 59 £33,500 -9.46% 23
East of England +16 56 £35,000 +4.48% 5
London -27 54 £36,000 -4.00% 14
South East -23 50 £33,500 - 9
North of England -27 40 £35,000 +7.69% 4
North West -2 36 £34,500 +6.15% 4
Scotland - 28 £30,000 - 2
Midlands -48 24 £32,500 - 8
West Midlands -33 16 £32,500 -7.14% 6
South West -77 13 £35,000 +0.72% 3
East Midlands -31 8 £35,000 +7.69% 2
Wales - 5 £35,000 - 1
Yorkshire - 4 £35,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 23 September 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 187 (69.00%) Microsoft
2 181 (66.79%) Microsoft 365
3 153 (56.46%) Windows
4 118 (43.54%) Active Directory
5 105 (38.75%) Entra ID
6 87 (32.10%) Customer Service
7 83 (30.63%) Problem-Solving
8 77 (28.41%) Windows Server
9 74 (27.31%) Firewall
10 69 (25.46%) Azure
11 64 (23.62%) Microsoft Exchange
11 64 (23.62%) SharePoint
12 58 (21.40%) DNS
13 54 (19.93%) DHCP
14 49 (18.08%) Microsoft Intune
15 47 (17.34%) VPN
16 45 (16.61%) TCP/IP
17 43 (15.87%) Windows 10
18 36 (13.28%) Mac OS
19 34 (12.55%) Hyper-V
20 33 (12.18%) Wi-Fi
21 32 (11.81%) VMware
22 30 (11.07%) Service Delivery
23 29 (10.70%) WAN
24 28 (10.33%) Continuous Improvement
24 28 (10.33%) Remote Monitoring and Management
25 26 (9.59%) LAN
26 25 (9.23%) VMware Infrastructure
26 25 (9.23%) VoIP
27 22 (8.12%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 64 (23.62%) Microsoft Exchange
1 64 (23.62%) SharePoint
2 1 (0.37%) WordPress
Applications
1 10 (3.69%) Microsoft Office
2 6 (2.21%) Microsoft Excel
Business Applications
1 4 (1.48%) NetSuite
1 4 (1.48%) Shopify
Cloud Services
1 181 (66.79%) Microsoft 365
2 105 (38.75%) Entra ID
3 69 (25.46%) Azure
4 15 (5.54%) OneDrive
5 14 (5.17%) Power Platform
6 12 (4.43%) AWS
7 6 (2.21%) Google Workspace
8 5 (1.85%) SaaS
9 3 (1.11%) Dynamics 365
9 3 (1.11%) GCP
9 3 (1.11%) PaaS
9 3 (1.11%) PowerApps
10 2 (0.74%) Amazon EC2
10 2 (0.74%) Power Automate
10 2 (0.74%) Virtual Private Cloud
11 1 (0.37%) Azure Storage
11 1 (0.37%) Cloud Computing
11 1 (0.37%) Microsoft Copilot
Communications & Networking
1 74 (27.31%) Firewall
2 58 (21.40%) DNS
3 54 (19.93%) DHCP
4 47 (17.34%) VPN
5 45 (16.61%) TCP/IP
6 33 (12.18%) Wi-Fi
7 29 (10.70%) WAN
8 26 (9.59%) LAN
9 25 (9.23%) VoIP
10 18 (6.64%) VLAN
11 12 (4.43%) MPLS
12 8 (2.95%) Wireless
13 6 (2.21%) Structured Cabling
14 5 (1.85%) IPsec
14 5 (1.85%) SSL
15 4 (1.48%) Internet
16 2 (0.74%) BGP
16 2 (0.74%) NAS
16 2 (0.74%) SD-WAN
17 1 (0.37%) Remote Desktop
Database & Business Intelligence
1 8 (2.95%) Power BI
2 2 (0.74%) SQL Server
Development Applications
1 2 (0.74%) JIRA
2 1 (0.37%) Carbide.c++
General
1 124 (45.76%) Social Skills
2 23 (8.49%) Legal
3 19 (7.01%) Telecoms
4 17 (6.27%) Organisational Skills
5 11 (4.06%) Documentation Skills
6 9 (3.32%) Advertising
7 7 (2.58%) Inclusion and Diversity
8 6 (2.21%) Analytical Skills
8 6 (2.21%) Billing
9 5 (1.85%) Finance
9 5 (1.85%) Retail
10 4 (1.48%) Public Sector
11 3 (1.11%) Manufacturing
12 2 (0.74%) Military
13 1 (0.37%) Aerospace
Miscellaneous
1 49 (18.08%) Driving Licence
2 35 (12.92%) Onboarding
3 5 (1.85%) iPhone
4 3 (1.11%) Hybrid Cloud
4 3 (1.11%) iPad
5 2 (0.74%) Self-Motivation
6 1 (0.37%) Educational Technology
6 1 (0.37%) Management Information System
6 1 (0.37%) NHS
6 1 (0.37%) Replication
Operating Systems
1 153 (56.46%) Windows
2 77 (28.41%) Windows Server
3 43 (15.87%) Windows 10
4 36 (13.28%) Mac OS
5 9 (3.32%) Android
6 6 (2.21%) Windows Server 2016
7 5 (1.85%) Windows Server 2019
8 3 (1.11%) Apple iOS
9 2 (0.74%) AIX
Processes & Methodologies
1 87 (32.10%) Customer Service
2 83 (30.63%) Problem-Solving
3 30 (11.07%) Service Delivery
4 28 (10.33%) Continuous Improvement
4 28 (10.33%) Remote Monitoring and Management
5 22 (8.12%) Cybersecurity
6 19 (7.01%) Infrastructure Engineering
7 17 (6.27%) Client Onboarding
7 17 (6.27%) Collaborative Culture
7 17 (6.27%) Project Delivery
8 16 (5.90%) ITIL
9 15 (5.54%) User Experience
10 14 (5.17%) Cloud Security
10 14 (5.17%) Disaster Recovery
10 14 (5.17%) Stakeholder Management
11 13 (4.80%) Mentoring
12 12 (4.43%) Technology Transformation
13 11 (4.06%) Identity Management
14 10 (3.69%) Incident Management
14 10 (3.69%) ITSM
Programming Languages
1 21 (7.75%) PowerShell
2 4 (1.48%) SQL
2 4 (1.48%) VBScript
3 2 (0.74%) Python
Qualifications
1 14 (5.17%) Microsoft Certification
2 12 (4.43%) Degree
3 10 (3.69%) Security Cleared
4 9 (3.32%) SC Cleared
5 8 (2.95%) DBS Check
6 6 (2.21%) HND
7 4 (1.48%) A+ Certification
8 1 (0.37%) Azure Certification
8 1 (0.37%) CCNA
8 1 (0.37%) Cisco Certification
8 1 (0.37%) HP APS
8 1 (0.37%) Microsoft Certified Professional
8 1 (0.37%) Network+ Certification
Quality Assurance & Compliance
1 20 (7.38%) SLA
2 12 (4.43%) GDPR
3 8 (2.95%) Cyber Essentials
4 2 (0.74%) Accessibility
4 2 (0.74%) ISO/IEC 27001
System Software
1 118 (43.54%) Active Directory
2 34 (12.55%) Hyper-V
3 25 (9.23%) VMware Infrastructure
4 7 (2.58%) Virtual Desktop
5 6 (2.21%) BitLocker
6 2 (0.74%) Terminal Services
7 1 (0.37%) Terminal Server
Systems Management
1 49 (18.08%) Microsoft Intune
2 9 (3.32%) Autotask
3 6 (2.21%) FortiGate
4 5 (1.85%) SCCM
5 4 (1.48%) Systems Management Server (SMS)
6 2 (0.74%) Jamf Pro
6 2 (0.74%) Netcool
Vendors
1 187 (69.00%) Microsoft
2 32 (11.81%) VMware
3 21 (7.75%) Fortinet
4 20 (7.38%) Meraki
5 13 (4.80%) Cisco
6 11 (4.06%) Apple
7 10 (3.69%) Google
8 8 (2.95%) ServiceNow
8 8 (2.95%) SonicWALL
8 8 (2.95%) Veeam
9 7 (2.58%) HP
10 6 (2.21%) Draytek
11 5 (1.85%) Citrix
11 5 (1.85%) SolarWinds
12 4 (1.48%) Sage
13 3 (1.11%) Snow
13 3 (1.11%) Sophos
13 3 (1.11%) Ubiquiti
14 2 (0.74%) Datto
14 2 (0.74%) Palo Alto