Period
to 18 November 2017

The median annual salary for a 2nd Line Support Engineer was £27,500 in advertised job vacancies during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 581 598 587
Rank change year-on-year +17 -11 -23
Permanent jobs requiring a 2nd Line Support Engineer 742 796 953
As % of all permanent IT jobs advertised in the UK 0.41% 0.42% 0.44%
As % of the Job Titles category 0.43% 0.43% 0.45%
Number of salaries quoted 694 770 893
UK median annual salary £27,500 £27,250 £26,000
Median salary % change year-on-year +0.92% +4.81% -
10th Percentile £21,250 £20,750 £20,500
90th Percentile £34,000 £33,750 £35,000
UK excluding London median annual salary £26,000 £26,000 £25,000
% change year-on-year - +4.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 171362 183209 211285
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.46%
Number of salaries quoted 137432 153366 175465
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 18 November 2017.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -4 714 £27,500 - 49
UK excluding London +20 498 £26,000 - 31
London -2 229 £30,000 - 18
South East -34 157 £27,250 +1.68% 6
North of England +33 128 £24,500 +2.08% 7
East of England +65 112 £27,000 -2.70% 6
North West -3 78 £24,250 +4.30% 7
South West -25 66 £24,500 -5.77% 6
Yorkshire +44 47 £27,500 +5.77%
Midlands -8 27 £22,500 -10.00% 6
West Midlands -7 21 £22,250 -7.29% 3
East Midlands +30 6 £30,000 +17.65% 3
Scotland -12 5 £26,750 +18.89%
North East +9 3 £25,000 -
Wales +9 3 £32,000 +28.00% 1

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 November 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Engineer in the job title.

1 563 (75.88%) Windows
2 452 (60.92%) Microsoft
3 439 (59.16%) Active Directory
4 294 (39.62%) Windows Server
5 235 (31.67%) Office 365
6 217 (29.25%) VMware
7 216 (29.11%) MS Exchange
8 211 (28.44%) Microsoft Office
9 197 (26.55%) Windows 7
10 160 (21.56%) Windows Server 2008
11 151 (20.35%) Windows Server 2012
11 151 (20.35%) ITIL
12 138 (18.60%) Windows 10
13 129 (17.39%) Cisco
14 127 (17.12%) Firewall
15 125 (16.85%) Microsoft Certification
16 112 (15.09%) DNS
17 110 (14.82%) TCP/IP
18 106 (14.29%) Hyper-V
19 103 (13.88%) Citrix
20 96 (12.94%) VMware Infrastructure
20 96 (12.94%) Exchange Server 2010
21 93 (12.53%) VPN
22 92 (12.40%) DHCP
23 91 (12.26%) Finance
24 84 (11.32%) MCSE
25 79 (10.65%) SQL
26 76 (10.24%) LAN
27 74 (9.97%) SLA
28 70 (9.43%) WAN

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 216 (29.11%) MS Exchange
2 96 (12.94%) Exchange Server 2010
3 63 (8.49%) Exchange Server 2013
4 40 (5.39%) SharePoint
5 36 (4.85%) Exchange Server 2007
6 27 (3.64%) Skype for Business
7 21 (2.83%) IIS
8 19 (2.56%) Exchange Server 2003
9 8 (1.08%) Blackberry Enterprise Server
10 3 (0.40%) IBM Notes
10 3 (0.40%) SharePoint 2013
11 2 (0.27%) BizTalk Server
12 1 (0.13%) Elasticsearch
12 1 (0.13%) JBoss
12 1 (0.13%) nginx
12 1 (0.13%) Tomcat
12 1 (0.13%) WebLogic
Applications
1 211 (28.44%) Microsoft Office
2 17 (2.29%) Microsoft Excel
3 8 (1.08%) Microsoft PowerPoint
4 5 (0.67%) MS Visio
5 1 (0.13%) AutoCAD
5 1 (0.13%) Maya
Business Applications
1 6 (0.81%) NetSuite
1 6 (0.81%) Remedy ITSM
2 2 (0.27%) Dynamics NAV
3 1 (0.13%) Dynamics CRM
Cloud Services
1 235 (31.67%) Office 365
2 42 (5.66%) Microsoft Azure
3 18 (2.43%) Mimecast
4 6 (0.81%) Amazon AWS
5 5 (0.67%) Azure Active Directory
5 5 (0.67%) OneDrive
6 2 (0.27%) G Suite
6 2 (0.27%) SaaS
7 1 (0.13%) Dynamics 365
7 1 (0.13%) Yammer
Communications & Networking
1 127 (17.12%) Firewall
2 112 (15.09%) DNS
3 110 (14.82%) TCP/IP
4 93 (12.53%) VPN
5 92 (12.40%) DHCP
6 76 (10.24%) LAN
7 70 (9.43%) WAN
8 40 (5.39%) VLAN
9 35 (4.72%) Internet
9 35 (4.72%) SAN
10 30 (4.04%) VoIP
11 27 (3.64%) Wi-Fi
12 23 (3.10%) Remote Desktop
13 20 (2.70%) Skype
13 20 (2.70%) Wireless
14 13 (1.75%) Broadband
15 9 (1.21%) IPsec
16 7 (0.94%) Cisco IOS
16 7 (0.94%) OpenVPN
16 7 (0.94%) PBX
Database & Business Intelligence
1 54 (7.28%) SQL Server
2 7 (0.94%) SQL Server 2005
3 6 (0.81%) MySQL
4 5 (0.67%) Oracle Database
4 5 (0.67%) SQL Server 2008
5 3 (0.40%) Oracle Reports
5 3 (0.40%) SQL Server 2012
5 3 (0.40%) SQL Server 2014
6 2 (0.27%) Crystal Reports
6 2 (0.27%) SQL Server 2000
6 2 (0.27%) SQL Server 2016
7 1 (0.13%) Amazon RDS
7 1 (0.13%) Apache Accumulo
7 1 (0.13%) Apache Cassandra
7 1 (0.13%) Geospatial Data
7 1 (0.13%) GIS
7 1 (0.13%) Hadoop
7 1 (0.13%) HBase
7 1 (0.13%) MongoDB
7 1 (0.13%) Relational Database
Development Applications
1 2 (0.27%) JIRA
1 2 (0.27%) Team Foundation Server
2 1 (0.13%) Visual Studio
General
1 91 (12.26%) Finance
2 60 (8.09%) Telecoms
3 43 (5.80%) Manufacturing
4 37 (4.99%) Marketing
5 35 (4.72%) Electronics
6 14 (1.89%) Banking
7 11 (1.48%) Advertising
8 10 (1.35%) Legal
9 9 (1.21%) Financial Institution
10 8 (1.08%) Law
11 6 (0.81%) Retail
12 5 (0.67%) Back Office
13 2 (0.27%) Automotive
13 2 (0.27%) Italian Language
13 2 (0.27%) Multimedia
14 1 (0.13%) Aerospace
14 1 (0.13%) Billing
14 1 (0.13%) Games
14 1 (0.13%) Local Government
14 1 (0.13%) Publishing
Libraries, Frameworks & Software Standards
1 16 (2.16%) .NET
2 12 (1.62%) HTML
3 6 (0.81%) Velocity
3 6 (0.81%) Web Services
4 3 (0.40%) CSS
4 3 (0.40%) FIX Protocol
4 3 (0.40%) jQuery
4 3 (0.40%) XML
5 2 (0.27%) Ajax
5 2 (0.27%) Apache Flex
5 2 (0.27%) ASP.NET Web API
5 2 (0.27%) COM
5 2 (0.27%) Entity Framework
5 2 (0.27%) WCF
6 1 (0.13%) Backbone.js
6 1 (0.13%) CSS3
6 1 (0.13%) D3.js
6 1 (0.13%) lodash
6 1 (0.13%) Node.js
6 1 (0.13%) React
Miscellaneous
1 34 (4.58%) Driving Licence
2 16 (2.16%) Blackberry
3 15 (2.02%) Analytical Skills
4 14 (1.89%) Management Information System
5 13 (1.75%) iPad
6 11 (1.48%) Video Conferencing
7 10 (1.35%) Clustering
8 9 (1.21%) Handset
8 9 (1.21%) iPhone
8 9 (1.21%) Smartphone
9 8 (1.08%) Data Centre
10 7 (0.94%) Computer Science
11 6 (0.81%) Enterprise Storage
11 6 (0.81%) Hedge funds
11 6 (0.81%) User Experience
12 5 (0.67%) Client/Server
12 5 (0.67%) Fat Client
12 5 (0.67%) Thin Client
13 4 (0.54%) Replication
14 2 (0.27%) Fintech
Operating Systems
1 563 (75.88%) Windows
2 294 (39.62%) Windows Server
3 197 (26.55%) Windows 7
4 160 (21.56%) Windows Server 2008
5 151 (20.35%) Windows Server 2012
6 138 (18.60%) Windows 10
7 65 (8.76%) Windows 8
8 55 (7.41%) Linux
9 39 (5.26%) Windows Server 2003
10 31 (4.18%) Mac OS X
11 24 (3.23%) Windows XP
12 22 (2.96%) Android
13 14 (1.89%) Apple iOS
14 11 (1.48%) Unix
15 8 (1.08%) Windows Vista
16 6 (0.81%) Red Hat Enterprise Linux
17 5 (0.67%) Windows 2000 Server
18 3 (0.40%) Mac OS
18 3 (0.40%) Windows Mobile
19 2 (0.27%) Ubuntu
Processes & Methodologies
1 151 (20.35%) ITIL
2 53 (7.14%) Service Delivery
3 52 (7.01%) Service Management
4 42 (5.66%) Mentoring
5 39 (5.26%) Continuous Improvement
6 38 (5.12%) Business Intelligence
7 37 (4.99%) Digital Marketing
8 36 (4.85%) Problem Management
9 35 (4.72%) Programme Management
10 28 (3.77%) Change Management
11 25 (3.37%) Asset Management
11 25 (3.37%) Incident Management
11 25 (3.37%) ITSM
12 19 (2.56%) CRM
13 16 (2.16%) Configuration Management
14 14 (1.89%) ITIL V3
15 13 (1.75%) Time Management
16 12 (1.62%) PRINCE2
16 12 (1.62%) Root Cause Analysis
17 11 (1.48%) Stakeholder Management
Programming Languages
1 79 (10.65%) SQL
2 19 (2.56%) PowerShell
3 7 (0.94%) T-SQL
4 6 (0.81%) JavaScript
5 5 (0.67%) C#
5 5 (0.67%) VBScript
6 4 (0.54%) C
6 4 (0.54%) VB
7 3 (0.40%) Bash Shell
7 3 (0.40%) PHP
7 3 (0.40%) Python
8 2 (0.27%) Java
8 2 (0.27%) Perl
8 2 (0.27%) VBA
9 1 (0.13%) Ruby
9 1 (0.13%) Shell Script
Qualifications
1 125 (16.85%) Microsoft Certification
2 84 (11.32%) MCSE
3 69 (9.30%) MCP
4 66 (8.89%) MCSA
5 46 (6.20%) Cisco Certification
6 44 (5.93%) CCNA
7 23 (3.10%) Degree
8 20 (2.70%) Security Cleared
9 17 (2.29%) VMware Certified Professional (VCP)
10 16 (2.16%) MCITP
11 13 (1.75%) SC Cleared
12 11 (1.48%) ITIL Certification
13 8 (1.08%) VERITAS Certified Professional (VCP)
14 7 (0.94%) A+ Certification
15 4 (0.54%) NVQ Level 3
16 3 (0.40%) ACSA
16 3 (0.40%) CCNP
16 3 (0.40%) Network+ Certification
17 2 (0.27%) HND
17 2 (0.27%) MCDST
Quality Assurance & Compliance
1 74 (9.97%) SLA
2 11 (1.48%) ISO/IEC 20000
3 3 (0.40%) PCI DSS
4 2 (0.27%) ISO/IEC 27001
5 1 (0.13%) COBIT
5 1 (0.13%) Data Quality
5 1 (0.13%) QA
5 1 (0.13%) Sarbanes-Oxley
System Software
1 439 (59.16%) Active Directory
2 106 (14.29%) Hyper-V
3 96 (12.94%) VMware Infrastructure
4 16 (2.16%) VMware ESXi
4 16 (2.16%) XenApp
5 11 (1.48%) vSphere
6 8 (1.08%) VMware Workstation
7 7 (0.94%) Virtual Servers
8 6 (0.81%) KVM
8 6 (0.81%) NFS
8 6 (0.81%) oVirt
8 6 (0.81%) pfSense
8 6 (0.81%) Samba
8 6 (0.81%) Terminal Services
9 5 (0.67%) Microsoft Virtual Server
10 3 (0.40%) Terminal Server
11 1 (0.13%) BlackBerry Internet Service
11 1 (0.13%) LXC
11 1 (0.13%) XenDesktop
11 1 (0.13%) XenServer
Systems Management
1 53 (7.14%) SCCM
2 18 (2.43%) Backup Exec
3 9 (1.21%) vCenter Server
3 9 (1.21%) WSUS
4 8 (1.08%) Symantec Endpoint Protection
4 8 (1.08%) Symantec Enterprise Vault
4 8 (1.08%) Tivoli Storage Manager
5 6 (0.81%) Bacula
5 6 (0.81%) Systems Management Server (SMS)
6 4 (0.54%) Nagios
7 2 (0.27%) AirWatch
7 2 (0.27%) BMC PATROL
7 2 (0.27%) Cisco CUCM
7 2 (0.27%) DameWare
7 2 (0.27%) NetBackup
7 2 (0.27%) Norton AntiVirus
7 2 (0.27%) Perfmon
7 2 (0.27%) ZABBIX
8 1 (0.13%) FortiGate
8 1 (0.13%) Microsoft Intune
Vendors
1 452 (60.92%) Microsoft
2 217 (29.25%) VMware
3 129 (17.39%) Cisco
4 103 (13.88%) Citrix
5 52 (7.01%) HP
6 42 (5.66%) Apple
7 38 (5.12%) SAP
8 37 (4.99%) Dell
9 34 (4.58%) Veeam
10 21 (2.83%) Juniper
11 16 (2.16%) Oracle
11 16 (2.16%) Symantec
12 14 (1.89%) Sophos
13 13 (1.75%) NetApp
13 13 (1.75%) Remedy
14 9 (1.21%) EqualLogic
14 9 (1.21%) Veritas
15 8 (1.08%) Altiris
15 8 (1.08%) Bloomberg
15 8 (1.08%) F5