Period
to 18 June 2018

The median annual salary for a 2nd Line Support Engineer was £28,000 in advertised job vacancies during the 6 months to 18 June 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK
6 months to
18 Jun 2018
Same period 2017 Same period 2016
Rank 597 612 589
Rank change year-on-year +15 -23 -50
Permanent jobs requiring a 2nd Line Support Engineer 713 655 875
As % of all permanent IT jobs advertised in the UK 0.41% 0.38% 0.44%
As % of the Job Titles category 0.43% 0.40% 0.45%
Number of salaries quoted 646 617 828
UK median annual salary £28,000 £27,000 £26,500
Median salary % change year-on-year +3.70% +1.89% +1.92%
10th Percentile £21,250 £22,000 £21,250
90th Percentile £36,000 £35,000 £33,750
UK excluding London median annual salary £26,500 £26,000 £26,000
% change year-on-year +1.92% - +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 165,559 165,529 192,856
% of permanent IT jobs with a recognized job title 96.32% 96.25% 96.60%
Number of salaries quoted 134,645 136,314 161,969
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 18 June 2018.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 18 June 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +32 684 £28,000 +2.75% 54
UK excluding London +16 434 £26,500 +1.92% 45
London +31 271 £30,000 - 11
South East -41 125 £28,000 +5.66% 17
North of England +15 96 £27,000 +3.85% 11
East of England +29 78 £26,000 -1.89% 8
Midlands +37 73 £24,750 -3.88% 4
North West +23 50 £27,000 +10.20% 7
Yorkshire +14 45 £26,750 +2.88% 1
West Midlands +23 44 £24,000 +1.05% 4
South West -9 42 £27,750 +4.72% 3
East Midlands +21 29 £29,000 +9.43%
Scotland -32 11 £29,000 +16.00%
Wales +5 5 £27,500 +7.84% 2
Northern Ireland +5 4 £24,500 +11.36%
North East -20 1 - - 3

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 June 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 584 (81.91%) Windows
2 431 (60.45%) Active Directory
3 365 (51.19%) Microsoft
4 289 (40.53%) Office 365
5 280 (39.27%) Windows Server
6 209 (29.31%) VMware
7 184 (25.81%) Microsoft Office
7 184 (25.81%) Windows 7
8 183 (25.67%) MS Exchange
9 180 (25.25%) Windows Server 2008
10 176 (24.68%) Windows Server 2012
11 156 (21.88%) Windows 10
12 140 (19.64%) DNS
13 139 (19.50%) Firewall
14 136 (19.07%) ITIL
15 123 (17.25%) Citrix
16 117 (16.41%) DHCP
17 99 (13.88%) Cisco
18 95 (13.32%) Microsoft Certification
19 93 (13.04%) Hyper-V
20 92 (12.90%) TCP/IP
21 87 (12.20%) VMware Infrastructure
22 86 (12.06%) Problem-Solving
23 83 (11.64%) LAN
24 80 (11.22%) WAN
25 77 (10.80%) Exchange Server 2010
26 71 (9.96%) Linux
27 66 (9.26%) SQL
27 66 (9.26%) Finance
28 65 (9.12%) Microsoft Azure

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 183 (25.67%) MS Exchange
2 77 (10.80%) Exchange Server 2010
3 57 (7.99%) SharePoint
4 51 (7.15%) Exchange Server 2013
5 39 (5.47%) Exchange Server 2007
6 13 (1.82%) IIS
7 10 (1.40%) Skype for Business
8 5 (0.70%) Apache
8 5 (0.70%) DataSynapse
8 5 (0.70%) Exchange Server 2003
9 1 (0.14%) Blackberry Enterprise Server
9 1 (0.14%) IBM Notes
9 1 (0.14%) nginx
9 1 (0.14%) Tomcat
9 1 (0.14%) WebSphere
Applications
1 184 (25.81%) Microsoft Office
2 20 (2.81%) Microsoft Excel
3 10 (1.40%) Microsoft PowerPoint
4 4 (0.56%) Spreadsheet
5 2 (0.28%) CATIA
5 2 (0.28%) Siemens NX
6 1 (0.14%) Adobe After Effects
6 1 (0.14%) Adobe Premiere
6 1 (0.14%) Avid Media Composer
6 1 (0.14%) Final Cut Pro
6 1 (0.14%) MS Visio
Business Applications
1 19 (2.66%) Remedy ITSM
2 5 (0.70%) assyst
3 3 (0.42%) Dynamics AX
4 2 (0.28%) Dynamics CRM
5 1 (0.14%) Dynamics NAV
5 1 (0.14%) Orchard Housing
5 1 (0.14%) Veritas eDiscovery
5 1 (0.14%) Visualfiles
Cloud Services
1 289 (40.53%) Office 365
2 65 (9.12%) Microsoft Azure
3 18 (2.52%) Amazon AWS
4 13 (1.82%) Mimecast
5 5 (0.70%) G Suite
6 4 (0.56%) Cloud Computing
7 2 (0.28%) OneDrive
7 2 (0.28%) SaaS
8 1 (0.14%) Azure Active Directory
8 1 (0.14%) Dropbox
8 1 (0.14%) Dynamics 365
8 1 (0.14%) Sage Pay
Communications & Networking
1 140 (19.64%) DNS
2 139 (19.50%) Firewall
3 117 (16.41%) DHCP
4 92 (12.90%) TCP/IP
5 83 (11.64%) LAN
6 80 (11.22%) WAN
7 53 (7.43%) VPN
8 46 (6.45%) VoIP
9 28 (3.93%) VLAN
10 17 (2.38%) Wireless
11 14 (1.96%) SAN
11 14 (1.96%) Wi-Fi
12 13 (1.82%) NetScaler
13 12 (1.68%) Internet
13 12 (1.68%) Network Security
13 12 (1.68%) Skype
14 11 (1.54%) SSL
15 9 (1.26%) NAS
15 9 (1.26%) WLAN
16 8 (1.12%) MPLS
Database & Business Intelligence
1 56 (7.85%) SQL Server
2 9 (1.26%) Data Warehouse
3 7 (0.98%) SQL Server 2005
4 6 (0.84%) DTS
4 6 (0.84%) SQL Server Integration Services
5 5 (0.70%) SQL Server 2016
6 4 (0.56%) Big Data
7 3 (0.42%) Hadoop
7 3 (0.42%) MySQL
7 3 (0.42%) Oracle Database
7 3 (0.42%) SQL Server 2014
8 2 (0.28%) GIS
8 2 (0.28%) SQL Server 2008
9 1 (0.14%) Blockchain
9 1 (0.14%) SQL Server 2012
Development Applications
1 13 (1.82%) JIRA
General
1 66 (9.26%) Finance
2 39 (5.47%) Retail
3 15 (2.10%) Advertising
3 15 (2.10%) Telecoms
4 14 (1.96%) Banking
5 12 (1.68%) Manufacturing
6 10 (1.40%) Marketing
7 8 (1.12%) French Language
8 7 (0.98%) Legal
9 3 (0.42%) German Language
9 3 (0.42%) Law
10 2 (0.28%) Automotive
10 2 (0.28%) Electronics
11 1 (0.14%) Billing
11 1 (0.14%) Financial Institution
11 1 (0.14%) Front Office
11 1 (0.14%) Games
11 1 (0.14%) Investment Banking
11 1 (0.14%) Military
Libraries, Frameworks & Software Standards
1 5 (0.70%) Software Packaging
1 5 (0.70%) XML
2 3 (0.42%) Web Services
3 2 (0.28%) .NET
3 2 (0.28%) COM
3 2 (0.28%) LAMP
3 2 (0.28%) WAP
4 1 (0.14%) .NET Framework
4 1 (0.14%) FIX Protocol
4 1 (0.14%) MAPI
4 1 (0.14%) Middleware
4 1 (0.14%) WebSphere MQ
4 1 (0.14%) XMPP
Miscellaneous
1 33 (4.63%) Driving Licence
2 29 (4.07%) iPhone
3 26 (3.65%) Analytical Skills
4 24 (3.37%) iPad
5 17 (2.38%) Self-Motivation
6 16 (2.24%) Blackberry
7 11 (1.54%) Data Centre
7 11 (1.54%) Smartphone
8 10 (1.40%) NHS
9 8 (1.12%) Fat Client
9 8 (1.12%) PDA
9 8 (1.12%) Thin Client
10 6 (0.84%) Computer Science
10 6 (0.84%) Management Information System
10 6 (0.84%) Video Conferencing
11 5 (0.70%) EPoS
12 4 (0.56%) CCTV
12 4 (0.56%) Enterprise Storage
12 4 (0.56%) PACS
13 3 (0.42%) Private Cloud
Operating Systems
1 584 (81.91%) Windows
2 280 (39.27%) Windows Server
3 184 (25.81%) Windows 7
4 180 (25.25%) Windows Server 2008
5 176 (24.68%) Windows Server 2012
6 156 (21.88%) Windows 10
7 71 (9.96%) Linux
8 64 (8.98%) Windows 8
9 34 (4.77%) Windows Server 2003
10 31 (4.35%) Android
11 28 (3.93%) Mac OS X
12 25 (3.51%) Unix
12 25 (3.51%) Windows XP
13 15 (2.10%) Apple iOS
14 8 (1.12%) Red Hat Enterprise Linux
15 6 (0.84%) Solaris
16 5 (0.70%) Windows Phone
17 4 (0.56%) Mac OS
17 4 (0.56%) Windows Vista
18 3 (0.42%) Ubuntu
Processes & Methodologies
1 136 (19.07%) ITIL
2 86 (12.06%) Problem-Solving
3 30 (4.21%) Time Management
4 28 (3.93%) ITSM
4 28 (3.93%) Service Management
5 25 (3.51%) Service Delivery
6 24 (3.37%) ITIL V3
7 23 (3.23%) Incident Management
8 22 (3.09%) Stakeholder Management
9 21 (2.95%) Problem Management
10 16 (2.24%) Patch Management
11 14 (1.96%) Customer Requirements
11 14 (1.96%) Kalman Filter
11 14 (1.96%) Supplier Management
12 13 (1.82%) Change Management
12 13 (1.82%) Mobile Device Management
13 12 (1.68%) Business Continuity
13 12 (1.68%) Migration
14 11 (1.54%) Continuous Improvement
14 11 (1.54%) Stakeholder and Relationship Management
Programming Languages
1 66 (9.26%) SQL
2 29 (4.07%) PowerShell
3 16 (2.24%) C
4 7 (0.98%) Perl
4 7 (0.98%) Python
4 7 (0.98%) VBA
5 6 (0.84%) C++
5 6 (0.84%) T-SQL
6 3 (0.42%) Bash Shell
6 3 (0.42%) PHP
7 2 (0.28%) Java
7 2 (0.28%) VB
8 1 (0.14%) C#
8 1 (0.14%) Ruby
8 1 (0.14%) Shell Script
Qualifications
1 95 (13.32%) Microsoft Certification
2 49 (6.87%) MCSE
3 39 (5.47%) MCSA
4 32 (4.49%) Cisco Certification
4 32 (4.49%) MCP
5 24 (3.37%) CCNA
6 20 (2.81%) Degree
6 20 (2.81%) Security Cleared
7 19 (2.66%) DBS Check
7 19 (2.66%) MCITP
8 17 (2.38%) SC Cleared
9 13 (1.82%) A+ Certification
9 13 (1.82%) CCNP
10 10 (1.40%) MCTS
11 9 (1.26%) VMware Certified Professional (VCP)
12 8 (1.12%) Network+ Certification
13 5 (0.70%) HNC
13 5 (0.70%) HND
14 4 (0.56%) ITIL Certification
15 3 (0.42%) MCDST
Quality Assurance & Compliance
1 61 (8.56%) SLA
2 3 (0.42%) PMO
3 2 (0.28%) Data Quality
4 1 (0.14%) Cyber Essentials
4 1 (0.14%) GDPR
4 1 (0.14%) ISO/IEC 20000
4 1 (0.14%) ISO/IEC 27001
4 1 (0.14%) PCI DSS
System Software
1 431 (60.45%) Active Directory
2 93 (13.04%) Hyper-V
3 87 (12.20%) VMware Infrastructure
4 29 (4.07%) XenApp
5 15 (2.10%) vSphere
6 14 (1.96%) XenDesktop
7 10 (1.40%) VMware ESXi
8 6 (0.84%) Virtual Servers
9 5 (0.70%) Virtual Desktop
10 3 (0.42%) Docker
10 3 (0.42%) Microsoft Virtual Server
10 3 (0.42%) UAG
10 3 (0.42%) Virtual Machines
11 2 (0.28%) Terminal Services
12 1 (0.14%) Microsoft App-V
12 1 (0.14%) Terminal Server
12 1 (0.14%) XenServer
Systems Management
1 57 (7.99%) SCCM
2 13 (1.82%) Backup Exec
2 13 (1.82%) BMC PATROL
3 7 (0.98%) SCOM
4 6 (0.84%) FortiGate
5 4 (0.56%) DameWare
5 4 (0.56%) Microsoft Clustering
5 4 (0.56%) WSUS
6 3 (0.42%) Cisco UCCE
6 3 (0.42%) Cisco UCCX
7 2 (0.28%) Microsoft Intune
7 2 (0.28%) Systems Management Server (SMS)
7 2 (0.28%) XenMobile
7 2 (0.28%) ZENworks
8 1 (0.14%) Cisco CUCM
8 1 (0.14%) Symantec Enterprise Vault
Vendors
1 365 (51.19%) Microsoft
2 209 (29.31%) VMware
3 123 (17.25%) Citrix
4 99 (13.88%) Cisco
5 62 (8.70%) Apple
6 29 (4.07%) Remedy
7 27 (3.79%) HP
8 15 (2.10%) Meraki
9 14 (1.96%) Juniper
10 13 (1.82%) BMC
10 13 (1.82%) Nimsoft
11 11 (1.54%) Red Hat
11 11 (1.54%) WatchGuard
12 10 (1.40%) Avaya
12 10 (1.40%) Veeam
13 8 (1.12%) Barracuda Networks
13 8 (1.12%) Dell
13 8 (1.12%) Fortinet
13 8 (1.12%) ServiceNow
13 8 (1.12%) SonicWALL