2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 20 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Mar 2026
Same period 2025 Same period 2024
Rank 443 550 500
Rank change year-on-year +107 -50 +130
Permanent jobs requiring a 2nd Line Support Engineer 256 104 353
As % of all permanent jobs in the UK 0.34% 0.25% 0.41%
As % of the Job Titles category 0.37% 0.27% 0.44%
Number of salaries quoted 238 97 340
10th Percentile £28,850 £27,600 £25,975
25th Percentile £30,750 £29,000 £27,500
Median annual salary (50th Percentile) £35,000 £33,000 £30,000
Median % change year-on-year +6.06% +10.00% -7.69%
75th Percentile £40,000 £38,750 £34,250
90th Percentile £42,500 £40,800 £38,750
UK excluding London median annual salary £33,500 £30,750 £30,000
% change year-on-year +8.94% +2.50% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 69,320 38,229 80,901
% of permanent jobs with a recognized job title 91.97% 90.36% 94.62%
Number of salaries quoted 44,176 23,016 61,754
10th Percentile £30,000 £31,250 £28,500
25th Percentile £39,000 £43,419 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £91,934
UK excluding London median annual salary £50,000 £54,000 £50,000
% change year-on-year -7.41% +8.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 20 March 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 20 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +103 246 £35,000 +5.26% 43
UK excluding London +91 202 £33,500 +8.94% 38
South East +17 67 £32,500 +0.78% 11
Work from Home +53 55 £33,000 +10.00% 7
London +21 54 £40,000 +5.26% 6
East of England +17 37 £35,000 +16.67% 8
Midlands +1 36 £35,000 +14.75% 6
South West -11 28 £32,500 -2.99% 7
North of England -33 24 £30,000 - 9
West Midlands +26 21 £35,000 +12.90% 4
North West -9 16 £30,000 - 6
East Midlands -49 10 £33,500 +10.74% 2
Scotland -13 9 £40,000 +37.93%
Yorkshire -43 8 £33,500 +11.67% 3
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 March 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 167 (65.23%) Microsoft 365
2 154 (60.16%) Windows
3 150 (58.59%) Microsoft
4 119 (46.48%) Active Directory
5 110 (42.97%) Windows Server
6 107 (41.80%) Azure
7 100 (39.06%) Problem-Solving
8 73 (28.52%) DNS
9 70 (27.34%) Firewall
10 67 (26.17%) DHCP
11 65 (25.39%) Windows 10
12 63 (24.61%) Microsoft Exchange
13 53 (20.70%) VPN
14 52 (20.31%) Wi-Fi
15 50 (19.53%) Customer Service
15 50 (19.53%) Entra ID
16 48 (18.75%) TCP/IP
17 47 (18.36%) Hyper-V
18 46 (17.97%) LAN
19 44 (17.19%) Microsoft Intune
20 40 (15.63%) WAN
21 39 (15.23%) SharePoint
22 38 (14.84%) VLAN
23 36 (14.06%) SLA
24 35 (13.67%) Windows Server 2016
25 34 (13.28%) Windows Server 2019
26 33 (12.89%) Google Workspace
27 31 (12.11%) VMware
28 29 (11.33%) VoIP
29 28 (10.94%) Google

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 63 (24.61%) Microsoft Exchange
2 39 (15.23%) SharePoint
3 1 (0.39%) Confluence
3 1 (0.39%) IIS
Applications
1 23 (8.98%) Microsoft Office
2 3 (1.17%) Microsoft Excel
Business Applications
1 5 (1.95%) Dynamics CRM
1 5 (1.95%) Dynamics NAV
Cloud Services
1 167 (65.23%) Microsoft 365
2 107 (41.80%) Azure
3 50 (19.53%) Entra ID
4 33 (12.89%) Google Workspace
5 24 (9.38%) AWS
6 15 (5.86%) OneDrive
7 8 (3.13%) Mimecast
8 4 (1.56%) SaaS
9 1 (0.39%) GCP
9 1 (0.39%) Microsoft Copilot
Communications & Networking
1 73 (28.52%) DNS
2 70 (27.34%) Firewall
3 67 (26.17%) DHCP
4 53 (20.70%) VPN
5 52 (20.31%) Wi-Fi
6 48 (18.75%) TCP/IP
7 46 (17.97%) LAN
8 40 (15.63%) WAN
9 38 (14.84%) VLAN
10 29 (11.33%) VoIP
11 11 (4.30%) Remote Desktop
11 11 (4.30%) Wireless
12 7 (2.73%) IPsec
13 5 (1.95%) ADSL
13 5 (1.95%) Broadband
14 3 (1.17%) WebEx
15 2 (0.78%) Cisco Wireless
15 2 (0.78%) Internet
15 2 (0.78%) NetScaler
15 2 (0.78%) SSL
Database & Business Intelligence
1 5 (1.95%) Amazon RDS
2 4 (1.56%) SQL Server
Development Applications
1 7 (2.73%) JIRA
General
1 78 (30.47%) Social Skills
2 18 (7.03%) Law
3 16 (6.25%) Marketing
4 10 (3.91%) Manufacturing
5 8 (3.13%) Finance
5 8 (3.13%) Telecoms
6 7 (2.73%) Retail
7 4 (1.56%) Advertising
7 4 (1.56%) Dutch Language
7 4 (1.56%) French Language
7 4 (1.56%) Organisational Skills
7 4 (1.56%) Spanish Language
8 3 (1.17%) Electronics
8 3 (1.17%) Public Sector
9 2 (0.78%) Front Office
9 2 (0.78%) Inclusion and Diversity
9 2 (0.78%) Legal
10 1 (0.39%) Banking
10 1 (0.39%) German Language
Miscellaneous
1 39 (15.23%) Driving Licence
2 10 (3.91%) Onboarding
3 2 (0.78%) IoT
3 2 (0.78%) iPad
3 2 (0.78%) iPhone
3 2 (0.78%) Mobile App
3 2 (0.78%) Self-Motivation
4 1 (0.39%) Client/Server
4 1 (0.39%) Hedge funds
4 1 (0.39%) Smartphone
4 1 (0.39%) Video Conferencing
4 1 (0.39%) Video\Live Streaming
Operating Systems
1 154 (60.16%) Windows
2 110 (42.97%) Windows Server
3 65 (25.39%) Windows 10
4 35 (13.67%) Windows Server 2016
5 34 (13.28%) Windows Server 2019
6 28 (10.94%) Mac OS
7 20 (7.81%) Apple iOS
7 20 (7.81%) Windows Server 2012
8 19 (7.42%) Android
9 5 (1.95%) Linux
10 2 (0.78%) Windows 7
10 2 (0.78%) Windows Server 2008
11 1 (0.39%) Mac OS X
11 1 (0.39%) VMS
Processes & Methodologies
1 100 (39.06%) Problem-Solving
2 50 (19.53%) Customer Service
3 26 (10.16%) ITIL
4 24 (9.38%) Service Delivery
5 22 (8.59%) Service Management
6 21 (8.20%) Cybersecurity
6 21 (8.20%) ITSM
7 18 (7.03%) Configuration Management
7 18 (7.03%) Infrastructure Engineering
8 17 (6.64%) Continuous Improvement
9 16 (6.25%) Mentoring
9 16 (6.25%) Mobile Device Management
10 15 (5.86%) Remote Monitoring and Management
11 9 (3.52%) Asset Management
11 9 (3.52%) Proactive Maintenance
12 8 (3.13%) Computer Science
13 7 (2.73%) Collaborative Working
14 6 (2.34%) Process Improvement
14 6 (2.34%) Root Cause Analysis
14 6 (2.34%) User Experience
Programming Languages
1 12 (4.69%) PowerShell
2 4 (1.56%) SQL
Qualifications
1 20 (7.81%) Microsoft Certification
1 20 (7.81%) SC Cleared
1 20 (7.81%) Security Cleared
2 9 (3.52%) Degree
3 8 (3.13%) A+ Certification
4 6 (2.34%) BPSS Clearance
5 5 (1.95%) CompTIA Security+
6 4 (1.56%) Computer Science Degree
6 4 (1.56%) Microsoft Certified Professional
7 3 (1.17%) Network+ Certification
8 1 (0.39%) CCNA
8 1 (0.39%) CCNP
8 1 (0.39%) Cisco Certification
8 1 (0.39%) DBS Check
8 1 (0.39%) HP APS
Quality Assurance & Compliance
1 36 (14.06%) SLA
2 7 (2.73%) Cyber Essentials
3 4 (1.56%) ISO/IEC 27001
3 4 (1.56%) NIST
4 3 (1.17%) GDPR
4 3 (1.17%) QA
5 1 (0.39%) Accessibility
System Software
1 119 (46.48%) Active Directory
2 47 (18.36%) Hyper-V
3 21 (8.20%) VMware Infrastructure
4 12 (4.69%) Virtual Desktop
5 3 (1.17%) BitLocker
5 3 (1.17%) Firmware
Systems Management
1 44 (17.19%) Microsoft Intune
2 19 (7.42%) Active Directory Federation Services
3 15 (5.86%) Jamf Pro
4 5 (1.95%) Autotask
4 5 (1.95%) SCCM
5 3 (1.17%) FortiGate
Vendors
1 150 (58.59%) Microsoft
2 31 (12.11%) VMware
3 28 (10.94%) Google
4 19 (7.42%) Apple
5 14 (5.47%) Samsung
6 11 (4.30%) Sophos
7 9 (3.52%) Veeam
8 7 (2.73%) ConnectWise
9 5 (1.95%) Fortinet
9 5 (1.95%) Meraki
10 4 (1.56%) Cisco
11 3 (1.17%) Adobe
11 3 (1.17%) Freshdesk
11 3 (1.17%) HP
11 3 (1.17%) SAP
11 3 (1.17%) ServiceNow
12 2 (0.78%) Aruba
12 2 (0.78%) CheckPoint
12 2 (0.78%) F5
12 2 (0.78%) Palo Alto