2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 14 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
14 Jun 2026
Same period 2025 Same period 2024
Rank 460 603 574
Rank change year-on-year +143 -29 -28
Permanent jobs requiring a 2nd Line Support Engineer 293 70 358
As % of all permanent jobs in the UK 0.32% 0.16% 0.33%
As % of the Job Titles category 0.34% 0.18% 0.35%
Number of salaries quoted 258 69 338
10th Percentile £29,750 £29,000 £25,925
25th Percentile £31,000 £30,000 £26,750
Median annual salary (50th Percentile) £35,000 £32,500 £31,000
Median % change year-on-year +7.69% +4.84% -4.62%
75th Percentile £40,000 £39,500 £35,000
90th Percentile £42,150 £42,500 £38,750
UK excluding London median annual salary £33,750 £32,500 £30,000
% change year-on-year +3.85% +8.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,334 39,784 101,964
% of permanent jobs with a recognized job title 93.98% 89.45% 94.72%
Number of salaries quoted 59,870 22,508 73,554
10th Percentile £30,000 £28,822 £28,500
25th Percentile £40,000 £39,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,750 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 14 June 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 14 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +130 275 £35,000 +7.28% 34
UK excluding London +87 222 £33,750 +3.85% 30
South East +41 75 £30,000 -8.40% 8
London +25 70 £36,000 -7.69% 8
Work from Home +36 58 £31,500 -3.08% 9
East of England +26 49 £35,000 +16.67% 6
North of England -22 34 £35,000 +16.67% 7
North West +8 28 £35,000 +7.69% 7
Midlands -8 26 £32,500 - 3
South West -36 21 £33,750 +3.85% 4
West Midlands -7 18 £32,000 -8.57% 3
Scotland +35 16 £35,000 +7.69% 2
Yorkshire -44 6 £33,500 +11.67%
East Midlands -27 5 £35,000 +12.00%
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 14 June 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 172 (58.70%) Microsoft
1 172 (58.70%) Microsoft 365
2 156 (53.24%) Windows
3 111 (37.88%) Active Directory
4 101 (34.47%) Azure
5 90 (30.72%) Problem-Solving
6 87 (29.69%) Windows Server
7 78 (26.62%) Customer Service
8 77 (26.28%) Entra ID
9 71 (24.23%) Microsoft Exchange
10 65 (22.18%) Firewall
11 60 (20.48%) SharePoint
12 59 (20.14%) DNS
13 58 (19.80%) DHCP
14 54 (18.43%) Wi-Fi
14 54 (18.43%) Windows 10
15 47 (16.04%) Microsoft Intune
16 38 (12.97%) Hyper-V
16 38 (12.97%) LAN
17 37 (12.63%) Service Delivery
17 37 (12.63%) WAN
18 35 (11.95%) Mac OS
18 35 (11.95%) SLA
19 34 (11.60%) VPN
20 30 (10.24%) TCP/IP
21 28 (9.56%) Cybersecurity
21 28 (9.56%) Windows Server 2016
22 27 (9.22%) VMware
22 27 (9.22%) VoIP
22 27 (9.22%) Windows Server 2019

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 71 (24.23%) Microsoft Exchange
2 60 (20.48%) SharePoint
3 1 (0.34%) Confluence
3 1 (0.34%) IIS
3 1 (0.34%) WordPress
Applications
1 25 (8.53%) Microsoft Office
2 4 (1.37%) Microsoft Excel
Business Applications
1 5 (1.71%) Dynamics NAV
Cloud Services
1 172 (58.70%) Microsoft 365
2 101 (34.47%) Azure
3 77 (26.28%) Entra ID
4 20 (6.83%) AWS
5 17 (5.80%) Google Workspace
5 17 (5.80%) OneDrive
6 12 (4.10%) Power Platform
7 7 (2.39%) Mimecast
8 3 (1.02%) Dynamics 365
8 3 (1.02%) Microsoft Copilot
8 3 (1.02%) PaaS
8 3 (1.02%) Power Automate
8 3 (1.02%) SaaS
9 2 (0.68%) Amazon EC2
9 2 (0.68%) Virtual Private Cloud
10 1 (0.34%) Azure Storage
10 1 (0.34%) Cloud Computing
10 1 (0.34%) GCP
Communications & Networking
1 65 (22.18%) Firewall
2 59 (20.14%) DNS
3 58 (19.80%) DHCP
4 54 (18.43%) Wi-Fi
5 38 (12.97%) LAN
6 37 (12.63%) WAN
7 34 (11.60%) VPN
8 30 (10.24%) TCP/IP
9 27 (9.22%) VoIP
10 20 (6.83%) VLAN
11 7 (2.39%) Remote Desktop
11 7 (2.39%) Wireless
12 6 (2.05%) IPsec
13 5 (1.71%) ADSL
14 4 (1.37%) Broadband
14 4 (1.37%) SD-WAN
15 3 (1.02%) NAS
15 3 (1.02%) WebEx
16 2 (0.68%) Internet
16 2 (0.68%) NetScaler
Database & Business Intelligence
1 9 (3.07%) Power BI
2 1 (0.34%) Amazon RDS
2 1 (0.34%) SQL Server
Development Applications
1 2 (0.68%) JIRA
2 1 (0.34%) Carbide.c++
General
1 87 (29.69%) Social Skills
2 14 (4.78%) Legal
3 13 (4.44%) Telecoms
4 8 (2.73%) Finance
5 6 (2.05%) Billing
5 6 (2.05%) Documentation Skills
5 6 (2.05%) Manufacturing
6 5 (1.71%) Advertising
6 5 (1.71%) Inclusion and Diversity
6 5 (1.71%) Retail
7 4 (1.37%) Organisational Skills
8 2 (0.68%) Marketing
8 2 (0.68%) Military
9 1 (0.34%) Aerospace
9 1 (0.34%) Analytical Skills
9 1 (0.34%) Electronics
9 1 (0.34%) Law
9 1 (0.34%) Public Sector
Miscellaneous
1 27 (9.22%) Driving Licence
2 17 (5.80%) Onboarding
3 2 (0.68%) iPhone
3 2 (0.68%) Self-Motivation
4 1 (0.34%) NHS
4 1 (0.34%) Replication
4 1 (0.34%) Smartphone
4 1 (0.34%) Video\Live Streaming
Operating Systems
1 156 (53.24%) Windows
2 87 (29.69%) Windows Server
3 54 (18.43%) Windows 10
4 35 (11.95%) Mac OS
5 28 (9.56%) Windows Server 2016
6 27 (9.22%) Windows Server 2019
7 15 (5.12%) Windows Server 2012
8 13 (4.44%) Android
9 9 (3.07%) Apple iOS
10 2 (0.68%) AIX
10 2 (0.68%) Windows 7
10 2 (0.68%) Windows Server 2008
11 1 (0.34%) Mac OS X
11 1 (0.34%) VMS
Processes & Methodologies
1 90 (30.72%) Problem-Solving
2 78 (26.62%) Customer Service
3 37 (12.63%) Service Delivery
4 28 (9.56%) Cybersecurity
5 26 (8.87%) Continuous Improvement
5 26 (8.87%) ITIL
6 18 (6.14%) ITSM
7 16 (5.46%) Cloud Security
8 13 (4.44%) Collaborative Culture
8 13 (4.44%) Mentoring
9 12 (4.10%) Infrastructure Engineering
9 12 (4.10%) Remote Monitoring and Management
9 12 (4.10%) User Experience
10 11 (3.75%) Identity Management
10 11 (3.75%) Service Management
11 10 (3.41%) Business Intelligence
11 10 (3.41%) Disaster Recovery
11 10 (3.41%) Incident Management
11 10 (3.41%) Incident Response
12 8 (2.73%) AI
Programming Languages
1 23 (7.85%) PowerShell
2 4 (1.37%) VBScript
3 3 (1.02%) SQL
4 2 (0.68%) Python
Qualifications
1 22 (7.51%) Microsoft Certification
2 14 (4.78%) Degree
3 13 (4.44%) Security Cleared
4 12 (4.10%) SC Cleared
5 8 (2.73%) A+ Certification
5 8 (2.73%) DBS Check
6 6 (2.05%) HND
7 3 (1.02%) CompTIA Security+
8 2 (0.68%) HP APS
8 2 (0.68%) Network+ Certification
9 1 (0.34%) Microsoft Certified Professional
Quality Assurance & Compliance
1 35 (11.95%) SLA
2 4 (1.37%) Cyber Essentials
3 3 (1.02%) Accessibility
3 3 (1.02%) GDPR
4 2 (0.68%) ISO/IEC 27001
4 2 (0.68%) NIST
4 2 (0.68%) QA
System Software
1 111 (37.88%) Active Directory
2 38 (12.97%) Hyper-V
3 20 (6.83%) VMware Infrastructure
4 13 (4.44%) Virtual Desktop
5 9 (3.07%) BitLocker
6 3 (1.02%) Terminal Services
7 1 (0.34%) Terminal Server
Systems Management
1 47 (16.04%) Microsoft Intune
2 14 (4.78%) Active Directory Federation Services
3 10 (3.41%) Autotask
4 9 (3.07%) SCCM
5 7 (2.39%) FortiGate
6 2 (0.68%) Netcool
7 1 (0.34%) Jamf Pro
Vendors
1 172 (58.70%) Microsoft
2 27 (9.22%) VMware
3 16 (5.46%) Google
4 10 (3.41%) HP
5 9 (3.07%) Meraki
6 8 (2.73%) Cisco
6 8 (2.73%) Sophos
7 6 (2.05%) ServiceNow
7 6 (2.05%) SolarWinds
8 5 (1.71%) Fortinet
8 5 (1.71%) Veeam
9 4 (1.37%) Sage
10 3 (1.02%) Apple
10 3 (1.02%) Barracuda Networks
10 3 (1.02%) Samsung
10 3 (1.02%) Snow
10 3 (1.02%) SonicWALL
11 2 (0.68%) Aruba
11 2 (0.68%) F5
11 2 (0.68%) Palo Alto