2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 11 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 Mar 2026
Same period 2025 Same period 2024
Rank 435 547 508
Rank change year-on-year +112 -39 +119
Permanent jobs requiring a 2nd Line Support Engineer 252 113 356
As % of all permanent jobs in the UK 0.35% 0.26% 0.43%
As % of the Job Titles category 0.38% 0.28% 0.45%
Number of salaries quoted 234 105 341
10th Percentile £28,650 £27,400 £26,000
25th Percentile £30,563 £29,000 £27,500
Median annual salary (50th Percentile) £35,000 £33,000 £30,500
Median % change year-on-year +6.06% +8.20% -6.15%
75th Percentile £40,000 £38,750 £34,250
90th Percentile £42,500 £42,000 £38,750
UK excluding London median annual salary £33,500 £31,000 £30,000
% change year-on-year +8.06% +3.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 66,980 39,779 79,178
% of permanent jobs with a recognized job title 91.76% 90.72% 94.60%
Number of salaries quoted 42,499 22,997 60,965
10th Percentile £30,000 £32,000 £28,500
25th Percentile £39,000 £43,750 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £72,500
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 11 March 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 11 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +89 242 £34,000 +3.03% 44
UK excluding London +97 201 £33,500 +8.06% 36
South East +22 67 £32,500 +3.17% 11
Work from Home +58 54 £33,000 +10.00% 7
London +31 51 £40,000 - 14
East of England +25 37 £34,500 +6.15% 6
Midlands +14 37 £35,000 +16.67% 1
South West -1 26 £32,500 -2.99% 8
North of England -23 24 £30,000 - 11
West Midlands - 21 £35,000 - 1
North West +2 16 £30,000 -4.00% 7
East Midlands -31 11 £33,500 +11.67%
Scotland -8 9 £40,000 +37.93%
Yorkshire -40 8 £33,500 +11.67% 4
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 March 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 163 (64.68%) Microsoft 365
2 151 (59.92%) Windows
3 144 (57.14%) Microsoft
4 118 (46.83%) Active Directory
5 110 (43.65%) Windows Server
6 105 (41.67%) Azure
7 99 (39.29%) Problem-Solving
8 72 (28.57%) DNS
9 70 (27.78%) Firewall
10 66 (26.19%) DHCP
11 64 (25.40%) Windows 10
12 60 (23.81%) Microsoft Exchange
13 55 (21.83%) VPN
14 52 (20.63%) Entra ID
15 50 (19.84%) Wi-Fi
16 48 (19.05%) Hyper-V
17 47 (18.65%) TCP/IP
18 45 (17.86%) Customer Service
19 44 (17.46%) LAN
19 44 (17.46%) Microsoft Intune
20 39 (15.48%) SLA
20 39 (15.48%) VLAN
20 39 (15.48%) WAN
21 38 (15.08%) SharePoint
22 34 (13.49%) Windows Server 2016
23 33 (13.10%) VMware
23 33 (13.10%) Windows Server 2019
24 32 (12.70%) Google Workspace
25 28 (11.11%) VoIP
26 27 (10.71%) Google

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 60 (23.81%) Microsoft Exchange
2 38 (15.08%) SharePoint
3 1 (0.40%) Confluence
3 1 (0.40%) IIS
Applications
1 21 (8.33%) Microsoft Office
2 3 (1.19%) Microsoft Excel
Business Applications
1 5 (1.98%) Dynamics CRM
1 5 (1.98%) Dynamics NAV
Cloud Services
1 163 (64.68%) Microsoft 365
2 105 (41.67%) Azure
3 52 (20.63%) Entra ID
4 32 (12.70%) Google Workspace
5 24 (9.52%) AWS
6 14 (5.56%) OneDrive
7 8 (3.17%) Mimecast
8 4 (1.59%) SaaS
9 1 (0.40%) GCP
Communications & Networking
1 72 (28.57%) DNS
2 70 (27.78%) Firewall
3 66 (26.19%) DHCP
4 55 (21.83%) VPN
5 50 (19.84%) Wi-Fi
6 47 (18.65%) TCP/IP
7 44 (17.46%) LAN
8 39 (15.48%) VLAN
8 39 (15.48%) WAN
9 28 (11.11%) VoIP
10 11 (4.37%) Remote Desktop
10 11 (4.37%) Wireless
11 7 (2.78%) IPsec
12 5 (1.98%) ADSL
12 5 (1.98%) Broadband
13 3 (1.19%) DKIM
13 3 (1.19%) DMARC
13 3 (1.19%) WebEx
14 2 (0.79%) Cisco Wireless
14 2 (0.79%) SD-WAN
Database & Business Intelligence
1 5 (1.98%) Amazon RDS
2 4 (1.59%) SQL Server
Development Applications
1 7 (2.78%) JIRA
General
1 77 (30.56%) Social Skills
2 21 (8.33%) Law
3 19 (7.54%) Marketing
4 9 (3.57%) Manufacturing
5 8 (3.17%) Finance
5 8 (3.17%) Telecoms
6 7 (2.78%) Retail
7 4 (1.59%) Advertising
7 4 (1.59%) Dutch Language
7 4 (1.59%) French Language
7 4 (1.59%) Organisational Skills
7 4 (1.59%) Spanish Language
8 3 (1.19%) Electronics
8 3 (1.19%) Public Sector
9 2 (0.79%) Front Office
9 2 (0.79%) Inclusion and Diversity
10 1 (0.40%) Banking
10 1 (0.40%) German Language
10 1 (0.40%) Legal
Miscellaneous
1 40 (15.87%) Driving Licence
2 9 (3.57%) Onboarding
3 2 (0.79%) IoT
3 2 (0.79%) iPad
3 2 (0.79%) iPhone
3 2 (0.79%) Mobile App
4 1 (0.40%) Client/Server
4 1 (0.40%) Hedge funds
4 1 (0.40%) Self-Motivation
4 1 (0.40%) Smartphone
4 1 (0.40%) Video Conferencing
4 1 (0.40%) Video\Live Streaming
Operating Systems
1 151 (59.92%) Windows
2 110 (43.65%) Windows Server
3 64 (25.40%) Windows 10
4 34 (13.49%) Windows Server 2016
5 33 (13.10%) Windows Server 2019
6 27 (10.71%) Mac OS
7 23 (9.13%) Apple iOS
8 22 (8.73%) Android
9 19 (7.54%) Windows Server 2012
10 5 (1.98%) Linux
11 2 (0.79%) Windows 7
11 2 (0.79%) Windows Server 2008
12 1 (0.40%) Mac OS X
12 1 (0.40%) VMS
Processes & Methodologies
1 99 (39.29%) Problem-Solving
2 45 (17.86%) Customer Service
3 27 (10.71%) ITIL
4 25 (9.92%) Service Management
5 24 (9.52%) Service Delivery
6 23 (9.13%) ITSM
7 21 (8.33%) Configuration Management
7 21 (8.33%) Cybersecurity
8 20 (7.94%) Infrastructure Engineering
9 19 (7.54%) Mobile Device Management
10 16 (6.35%) Continuous Improvement
10 16 (6.35%) Mentoring
11 14 (5.56%) Remote Monitoring and Management
12 9 (3.57%) Asset Management
12 9 (3.57%) Proactive Maintenance
13 7 (2.78%) Collaborative Working
13 7 (2.78%) Process Improvement
14 6 (2.38%) Computer Science
14 6 (2.38%) Root Cause Analysis
14 6 (2.38%) User Experience
Programming Languages
1 12 (4.76%) PowerShell
2 4 (1.59%) SQL
Qualifications
1 23 (9.13%) SC Cleared
1 23 (9.13%) Security Cleared
2 18 (7.14%) Microsoft Certification
3 7 (2.78%) Degree
4 6 (2.38%) A+ Certification
4 6 (2.38%) BPSS Clearance
5 5 (1.98%) CompTIA Security+
6 4 (1.59%) Computer Science Degree
6 4 (1.59%) Microsoft Certified Professional
7 3 (1.19%) Network+ Certification
8 1 (0.40%) CCNA
8 1 (0.40%) CCNP
8 1 (0.40%) Cisco Certification
8 1 (0.40%) DBS Check
8 1 (0.40%) HP APS
Quality Assurance & Compliance
1 39 (15.48%) SLA
2 7 (2.78%) Cyber Essentials
3 4 (1.59%) ISO/IEC 27001
3 4 (1.59%) NIST
4 3 (1.19%) GDPR
4 3 (1.19%) QA
5 1 (0.40%) Accessibility
System Software
1 118 (46.83%) Active Directory
2 48 (19.05%) Hyper-V
3 23 (9.13%) VMware Infrastructure
4 12 (4.76%) Virtual Desktop
5 3 (1.19%) BitLocker
5 3 (1.19%) Firmware
Systems Management
1 44 (17.46%) Microsoft Intune
2 18 (7.14%) Active Directory Federation Services
2 18 (7.14%) Jamf Pro
3 5 (1.98%) SCCM
4 4 (1.59%) Autotask
5 2 (0.79%) FortiGate
Vendors
1 144 (57.14%) Microsoft
2 33 (13.10%) VMware
3 27 (10.71%) Google
4 22 (8.73%) Apple
5 17 (6.75%) Samsung
6 10 (3.97%) Sophos
7 9 (3.57%) Veeam
8 6 (2.38%) ConnectWise
9 5 (1.98%) Fortinet
10 4 (1.59%) Cisco
10 4 (1.59%) Meraki
11 3 (1.19%) Adobe
11 3 (1.19%) Freshdesk
11 3 (1.19%) HP
11 3 (1.19%) SAP
11 3 (1.19%) ServiceNow
12 2 (0.79%) Aruba
12 2 (0.79%) CheckPoint
12 2 (0.79%) F5
12 2 (0.79%) Palo Alto