2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 27 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Jan 2026
Same period 2025 Same period 2024
Rank 437 546 481
Rank change year-on-year +109 -65 +147
Permanent jobs requiring a 2nd Line Support Engineer 204 148 317
As % of all permanent jobs in the UK 0.32% 0.28% 0.46%
As % of the Job Titles category 0.36% 0.31% 0.49%
Number of salaries quoted 187 129 303
10th Percentile £28,500 £27,800 £25,600
25th Percentile £30,250 £30,000 £27,625
Median annual salary (50th Percentile) £33,500 £33,500 £32,000
Median % change year-on-year - +4.69% -1.54%
75th Percentile £40,000 £38,750 £37,500
90th Percentile £43,750 £46,150 £38,750
UK excluding London median annual salary £33,500 £32,500 £30,000
% change year-on-year +3.08% +8.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 57,089 48,235 65,037
% of permanent jobs with a recognized job title 90.82% 92.27% 95.15%
Number of salaries quoted 35,459 24,690 50,853
10th Percentile £28,750 £33,500 £29,000
25th Percentile £37,500 £45,000 £40,000
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -9.09%
75th Percentile £75,000 £79,569 £75,000
90th Percentile £94,257 £99,000 £95,000
UK excluding London median annual salary £50,000 £54,000 £50,000
% change year-on-year -7.41% +8.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 27 January 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 27 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +94 198 £33,500 - 57
UK excluding London +108 168 £33,500 +3.08% 59
South East +24 52 £32,000 - 23
Work from Home +88 45 £33,000 +1.54% 14
London +46 36 £40,000 +5.26% 5
Midlands +30 34 £35,000 +14.75% 5
East of England +36 28 £33,500 +3.08% 7
South West +17 26 £32,500 -2.99% 14
North of England +18 22 £30,000 -4.00% 8
West Midlands +42 17 £37,500 +15.38% 5
North West +28 14 £30,000 -7.69% 2
East Midlands -11 12 £33,500 +9.84%
Yorkshire -12 8 £33,500 +11.67% 6
Scotland -2 5 £40,000 +50.94% 5
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 27 January 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 135 (66.18%) Microsoft 365
2 129 (63.24%) Windows
3 116 (56.86%) Microsoft
4 102 (50.00%) Active Directory
5 92 (45.10%) Windows Server
6 91 (44.61%) Azure
7 71 (34.80%) Problem-Solving
8 68 (33.33%) Firewall
9 62 (30.39%) DNS
10 55 (26.96%) DHCP
11 54 (26.47%) Windows 10
12 50 (24.51%) Entra ID
13 49 (24.02%) VPN
14 47 (23.04%) Microsoft Exchange
15 44 (21.57%) Microsoft Intune
16 43 (21.08%) Hyper-V
16 43 (21.08%) TCP/IP
17 38 (18.63%) SLA
17 38 (18.63%) VLAN
18 35 (17.16%) SharePoint
19 34 (16.67%) LAN
19 34 (16.67%) Wi-Fi
20 33 (16.18%) Customer Service
20 33 (16.18%) WAN
21 32 (15.69%) VMware
22 27 (13.24%) Apple
22 27 (13.24%) SC Cleared
22 27 (13.24%) Security Cleared
23 26 (12.75%) Google Workspace
24 25 (12.25%) Windows Server 2016

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 47 (23.04%) Microsoft Exchange
2 35 (17.16%) SharePoint
3 3 (1.47%) IIS
4 1 (0.49%) Confluence
Applications
1 14 (6.86%) Microsoft Office
2 3 (1.47%) Microsoft Excel
Business Applications
1 5 (2.45%) Dynamics CRM
2 1 (0.49%) Carpe Diem
2 1 (0.49%) Dynamics NAV
2 1 (0.49%) Elite 3E
Cloud Services
1 135 (66.18%) Microsoft 365
2 91 (44.61%) Azure
3 50 (24.51%) Entra ID
4 26 (12.75%) Google Workspace
5 18 (8.82%) AWS
6 13 (6.37%) OneDrive
7 4 (1.96%) SaaS
8 2 (0.98%) Mimecast
9 1 (0.49%) GCP
Communications & Networking
1 68 (33.33%) Firewall
2 62 (30.39%) DNS
3 55 (26.96%) DHCP
4 49 (24.02%) VPN
5 43 (21.08%) TCP/IP
6 38 (18.63%) VLAN
7 34 (16.67%) LAN
7 34 (16.67%) Wi-Fi
8 33 (16.18%) WAN
9 20 (9.80%) VoIP
10 13 (6.37%) Wireless
11 7 (3.43%) IPsec
11 7 (3.43%) Remote Desktop
12 3 (1.47%) DKIM
12 3 (1.47%) DMARC
13 2 (0.98%) Cisco IOS
13 2 (0.98%) Cisco Wireless
13 2 (0.98%) NetScaler
13 2 (0.98%) PSTN
13 2 (0.98%) SD-WAN
Database & Business Intelligence
1 7 (3.43%) Amazon RDS
2 6 (2.94%) SQL Server
Development Applications
1 7 (3.43%) JIRA
General
1 75 (36.76%) Social Skills
2 26 (12.75%) Law
3 24 (11.76%) Marketing
4 11 (5.39%) Manufacturing
5 9 (4.41%) Finance
6 6 (2.94%) Telecoms
7 5 (2.45%) Electronics
7 5 (2.45%) Public Sector
8 4 (1.96%) Advertising
8 4 (1.96%) Dutch Language
8 4 (1.96%) French Language
8 4 (1.96%) Organisational Skills
8 4 (1.96%) Spanish Language
9 3 (1.47%) Legal
9 3 (1.47%) Retail
10 2 (0.98%) Front Office
10 2 (0.98%) Games
10 2 (0.98%) Inclusion and Diversity
11 1 (0.49%) Banking
11 1 (0.49%) German Language
Miscellaneous
1 37 (18.14%) Driving Licence
2 11 (5.39%) Onboarding
3 2 (0.98%) Clustering
3 2 (0.98%) IoT
3 2 (0.98%) iPad
3 2 (0.98%) iPhone
3 2 (0.98%) Mobile App
3 2 (0.98%) Self-Motivation
3 2 (0.98%) Video Conferencing
4 1 (0.49%) Client/Server
4 1 (0.49%) Hedge funds
4 1 (0.49%) Smartphone
4 1 (0.49%) Video\Live Streaming
Operating Systems
1 129 (63.24%) Windows
2 92 (45.10%) Windows Server
3 54 (26.47%) Windows 10
4 25 (12.25%) Windows Server 2016
4 25 (12.25%) Windows Server 2019
5 24 (11.76%) Apple iOS
5 24 (11.76%) Mac OS
6 22 (10.78%) Android
7 13 (6.37%) Windows Server 2012
8 8 (3.92%) Linux
9 1 (0.49%) Windows 7
9 1 (0.49%) Windows Server 2008
Processes & Methodologies
1 71 (34.80%) Problem-Solving
2 33 (16.18%) Customer Service
3 22 (10.78%) ITIL
4 21 (10.29%) Service Management
5 20 (9.80%) Mobile Device Management
6 19 (9.31%) Configuration Management
6 19 (9.31%) Service Delivery
7 18 (8.82%) Mentoring
8 17 (8.33%) Continuous Improvement
8 17 (8.33%) Cybersecurity
8 17 (8.33%) Infrastructure Engineering
9 15 (7.35%) ITSM
9 15 (7.35%) Remote Monitoring and Management
10 7 (3.43%) Migration
11 6 (2.94%) DevOps
11 6 (2.94%) Proactive Maintenance
11 6 (2.94%) Root Cause Analysis
12 5 (2.45%) Performance Metrics
12 5 (2.45%) Process Improvement
12 5 (2.45%) User Experience
Programming Languages
1 11 (5.39%) PowerShell
2 4 (1.96%) SQL
3 2 (0.98%) Bicep
Qualifications
1 27 (13.24%) SC Cleared
1 27 (13.24%) Security Cleared
2 13 (6.37%) Microsoft Certification
3 6 (2.94%) BPSS Clearance
4 5 (2.45%) CompTIA Security+
4 5 (2.45%) Degree
5 4 (1.96%) A+ Certification
5 4 (1.96%) Computer Science Degree
5 4 (1.96%) MCP
6 3 (1.47%) Network+ Certification
7 2 (0.98%) ACMT
7 2 (0.98%) VMware Certified Professional (VCP)
8 1 (0.49%) CCNA
8 1 (0.49%) CCNP
8 1 (0.49%) Cisco Certification
8 1 (0.49%) DBS Check
Quality Assurance & Compliance
1 38 (18.63%) SLA
2 9 (4.41%) Cyber Essentials
3 4 (1.96%) ISO/IEC 27001
3 4 (1.96%) NIST
4 3 (1.47%) GDPR
4 3 (1.47%) QA
5 1 (0.49%) Accessibility
System Software
1 102 (50.00%) Active Directory
2 43 (21.08%) Hyper-V
3 23 (11.27%) VMware Infrastructure
4 9 (4.41%) Virtual Desktop
5 3 (1.47%) BitLocker
5 3 (1.47%) Firmware
6 2 (0.98%) Docker
6 2 (0.98%) VMware ESXi
Systems Management
1 44 (21.57%) Microsoft Intune
2 21 (10.29%) Jamf Pro
3 12 (5.88%) Active Directory Federation Services
4 10 (4.90%) SCCM
5 6 (2.94%) Autotask
6 3 (1.47%) FortiGate
7 2 (0.98%) Kubernetes
7 2 (0.98%) MaaS360
7 2 (0.98%) vCenter Server
Vendors
1 116 (56.86%) Microsoft
2 32 (15.69%) VMware
3 27 (13.24%) Apple
4 22 (10.78%) Google
5 19 (9.31%) Samsung
6 10 (4.90%) Sophos
7 7 (3.43%) Veeam
8 6 (2.94%) Cisco
8 6 (2.94%) ConnectWise
9 5 (2.45%) Fortinet
9 5 (2.45%) SAP
9 5 (2.45%) ServiceNow
10 3 (1.47%) Adobe
10 3 (1.47%) Freshdesk
10 3 (1.47%) Meraki
11 2 (0.98%) CheckPoint
11 2 (0.98%) Citrix
11 2 (0.98%) HP
11 2 (0.98%) Juniper
11 2 (0.98%) Oracle