2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 4 November 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Nov 2026		 Same period 2025 Same period 2024
Rank 583 536 551
Rank change year-on-year -47 +15 -106
Permanent 2nd Line Support Engineer jobs 235 118 198
As % of all permanent jobs in the UK 0.19% 0.23% 0.29%
As % of the Job Titles category 0.21% 0.26% 0.31%
Number of salaries quoted 200 111 160
10th Percentile £29,750 £29,250 £27,725
25th Percentile £31,250 £30,750 £29,188
Median annual salary (50th Percentile) £35,000 £33,500 £33,500
Median % change year-on-year +4.48% - +3.08%
75th Percentile £38,750 £38,750 £38,750
90th Percentile £40,175 £42,500 £45,000
UK excluding London median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.

6 months to
4 Nov 2026		 Same period 2025 Same period 2024
Permanent job adverts in the UK matching a recognised job title 112,318 45,315 64,293
% of permanent job adverts matching a recognised job title 91.88% 90.13% 95.06%
Number of salaries quoted 74,839 27,737 36,347
10th Percentile £31,000 £28,250 £31,250
25th Percentile £41,250 £35,000 £42,049
Median annual salary (50th Percentile) £59,000 £52,500 £57,000
Median % change year-on-year +12.38% -7.89% -5.00%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £97,500 £92,500 £95,000
UK excluding London median annual salary £55,000 £46,000 £50,000
% change year-on-year +19.57% -8.00% -4.76%

2nd Line Support Engineer Job Vacancy Trend

Historical trend showing the proportion of permanent 2nd Line Support Engineer job postings relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer Salary Histogram

Salary distribution for 2nd Line Support Engineer jobs over the 6 months to 4 November 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in 2nd Line Support Engineer jobs within the UK over the 6 months to 4 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Job Ads
Past 6 Months		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England -83 204 £35,000 +4.48% 23
UK excluding London -70 191 £35,000 +4.48% 21
East of England -33 51 £35,000 +4.48% 4
London -47 44 £36,500 -6.41% 5
Work from Home -51 44 £35,000 +6.06% 6
South East -67 44 £35,000 +4.48% 3
North of England -55 38 £34,000 +4.62% 7
North West -19 34 £34,000 +4.62% 6
Scotland - 26 £33,500 - 2
Midlands -67 20 £33,000 -1.49% 3
West Midlands -55 15 £32,500 -18.75% 1
South West -88 7 £35,000 +4.48% 3
East Midlands -55 5 £35,000 +4.48% 2
Wales - 5 £35,000 -
Yorkshire -36 4 £35,000 -

2nd Line Support Engineer Skill Set Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 November 2026, 2nd Line Support Engineer job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent 2nd Line Support Engineer job ads.

RankSkillShareJob Ads
1Microsoft70.2%165
2Microsoft 36567.7%159
3Windows55.3%130
4Active Directory45.5%107
5Entra ID39.1%92
6Customer Service32.3%76
7Problem-Solving29.8%70
8Windows Server28.9%68
9Firewall27.7%65
10Azure26.0%61
11Microsoft Exchange24.3%57
12SharePoint22.6%53
13DNS21.7%51
14DHCP19.6%46
14Microsoft Intune19.6%46
16VPN19.1%45
17TCP/IP18.7%44
18Windows 1017.0%40
19macOS14.0%33
20Hyper-V13.2%31
21LAN12.8%30
21VMware12.8%30
23Remote Monitoring and Management12.3%29
23WAN12.3%29
25Continuous Improvement11.9%28
26Wi-Fi10.6%25
27Fortinet9.8%23
28VoIP9.4%22
29Infrastructure Engineering8.9%21
29Meraki8.9%21

2nd Line Support Engineer Skill Set Co-Occurring Skills & Capabilities by Category

The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.

Job Titles

RankJob TitleShareJob Ads
1IT Support Engineer69.8%164
21st/2nd Line Support Engineer26.4%62
32nd Line Desktop Support Engineer7.7%18
42nd Line Technical Support Engineer7.2%17
5Microsoft Engineer6.0%14
6Microsoft 365 Engineer5.1%12
7Field Support Engineer4.3%10
8Cloud Engineer3.0%7
92nd Line Support Analyst2.6%6
9Lead Cloud Engineer2.6%6
9Support Team Leader2.6%6
12Azure Engineer2.1%5
12IT Support Analyst2.1%5
12Windows Support Engineer2.1%5
15Mac Engineer1.7%4
15Service Desk Engineer1.7%4
15Service Desk Support1.7%4
18Software Support Engineer0.9%2
191st/2nd Line Support Technician0.4%1
192nd Line Desktop Support Analyst0.4%1
26 2nd Line Support Engineer jobs Nationwide