2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 31 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
31 Mar 2026
Same period 2025 Same period 2024
Rank 446 532 522
Rank change year-on-year +86 -10 +80
Permanent jobs requiring a 2nd Line Support Engineer 272 90 356
As % of all permanent jobs in the UK 0.34% 0.22% 0.40%
As % of the Job Titles category 0.37% 0.24% 0.42%
Number of salaries quoted 253 86 342
10th Percentile £28,500 £28,500 £26,000
25th Percentile £30,750 £29,000 £27,500
Median annual salary (50th Percentile) £35,000 £33,000 £30,000
Median % change year-on-year +6.06% +10.00% -7.69%
75th Percentile £40,000 £38,750 £34,250
90th Percentile £42,500 £41,000 £38,000
UK excluding London median annual salary £33,500 £30,750 £30,000
% change year-on-year +8.94% +2.50% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 72,784 36,840 84,649
% of permanent jobs with a recognized job title 92.14% 89.99% 94.57%
Number of salaries quoted 46,735 23,216 63,790
10th Percentile £30,000 £31,250 £28,550
25th Percentile £40,000 £42,500 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £78,750 £72,433
90th Percentile £95,000 £100,000 £91,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 31 March 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 31 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +113 262 £35,000 +5.26% 44
UK excluding London +87 214 £33,500 +8.94% 36
South East +21 72 £32,500 +1.56% 7
Work from Home +48 60 £33,000 +10.00% 12
London +9 58 £40,000 +5.26% 9
East of England +7 39 £35,000 +7.69% 7
Midlands -2 35 £35,000 +14.75% 5
South West -14 33 £32,500 -2.99% 7
North of England -43 25 £30,000 - 11
West Midlands +10 21 £35,000 +12.90% 4
North West -7 17 £30,000 - 7
Scotland -22 9 £40,000 +30.08%
East Midlands -45 9 £33,500 +10.74% 1
Yorkshire -42 8 £33,500 +11.67% 4
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 31 March 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 180 (66.18%) Microsoft 365
2 166 (61.03%) Windows
3 164 (60.29%) Microsoft
4 128 (47.06%) Active Directory
5 116 (42.65%) Windows Server
6 115 (42.28%) Azure
7 105 (38.60%) Problem-Solving
8 78 (28.68%) Firewall
9 76 (27.94%) DNS
10 71 (26.10%) DHCP
11 69 (25.37%) Microsoft Exchange
12 64 (23.53%) Windows 10
13 57 (20.96%) Customer Service
13 57 (20.96%) Entra ID
14 55 (20.22%) Wi-Fi
15 54 (19.85%) VPN
16 52 (19.12%) TCP/IP
17 50 (18.38%) Microsoft Intune
18 47 (17.28%) Hyper-V
19 45 (16.54%) LAN
20 43 (15.81%) SharePoint
21 39 (14.34%) WAN
22 37 (13.60%) VLAN
23 36 (13.24%) SLA
23 36 (13.24%) Windows Server 2016
24 35 (12.87%) Windows Server 2019
25 33 (12.13%) Google Workspace
26 31 (11.40%) ITIL
27 30 (11.03%) VMware
28 29 (10.66%) Mac OS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 69 (25.37%) Microsoft Exchange
2 43 (15.81%) SharePoint
3 1 (0.37%) Confluence
3 1 (0.37%) IIS
Applications
1 24 (8.82%) Microsoft Office
2 3 (1.10%) Microsoft Excel
Business Applications
1 5 (1.84%) Dynamics CRM
1 5 (1.84%) Dynamics NAV
Cloud Services
1 180 (66.18%) Microsoft 365
2 115 (42.28%) Azure
3 57 (20.96%) Entra ID
4 33 (12.13%) Google Workspace
5 24 (8.82%) AWS
6 15 (5.51%) OneDrive
7 7 (2.57%) Mimecast
8 5 (1.84%) SaaS
9 3 (1.10%) Microsoft Copilot
10 1 (0.37%) GCP
10 1 (0.37%) PaaS
10 1 (0.37%) Power Automate
10 1 (0.37%) Power Platform
Communications & Networking
1 78 (28.68%) Firewall
2 76 (27.94%) DNS
3 71 (26.10%) DHCP
4 55 (20.22%) Wi-Fi
5 54 (19.85%) VPN
6 52 (19.12%) TCP/IP
7 45 (16.54%) LAN
8 39 (14.34%) WAN
9 37 (13.60%) VLAN
10 29 (10.66%) VoIP
11 11 (4.04%) Remote Desktop
11 11 (4.04%) Wireless
12 7 (2.57%) IPsec
13 5 (1.84%) ADSL
14 4 (1.47%) Broadband
15 3 (1.10%) DKIM
15 3 (1.10%) DMARC
15 3 (1.10%) WebEx
16 2 (0.74%) NetScaler
16 2 (0.74%) SD-WAN
Database & Business Intelligence
1 5 (1.84%) Amazon RDS
2 4 (1.47%) SQL Server
3 1 (0.37%) Power BI
Development Applications
1 7 (2.57%) JIRA
General
1 83 (30.51%) Social Skills
2 15 (5.51%) Law
3 13 (4.78%) Marketing
4 10 (3.68%) Manufacturing
5 8 (2.94%) Finance
5 8 (2.94%) Telecoms
6 7 (2.57%) Retail
7 5 (1.84%) Advertising
8 4 (1.47%) Dutch Language
8 4 (1.47%) French Language
8 4 (1.47%) Legal
8 4 (1.47%) Organisational Skills
8 4 (1.47%) Spanish Language
9 3 (1.10%) Electronics
9 3 (1.10%) Public Sector
10 2 (0.74%) Inclusion and Diversity
11 1 (0.37%) Analytical Skills
11 1 (0.37%) Banking
11 1 (0.37%) Documentation Skills
11 1 (0.37%) German Language
Miscellaneous
1 39 (14.34%) Driving Licence
2 11 (4.04%) Onboarding
3 2 (0.74%) IoT
3 2 (0.74%) iPad
3 2 (0.74%) iPhone
3 2 (0.74%) Mobile App
4 1 (0.37%) Client/Server
4 1 (0.37%) Hedge funds
4 1 (0.37%) NHS
4 1 (0.37%) Self-Motivation
4 1 (0.37%) Smartphone
4 1 (0.37%) Video Conferencing
4 1 (0.37%) Video\Live Streaming
Operating Systems
1 166 (61.03%) Windows
2 116 (42.65%) Windows Server
3 64 (23.53%) Windows 10
4 36 (13.24%) Windows Server 2016
5 35 (12.87%) Windows Server 2019
6 29 (10.66%) Mac OS
7 20 (7.35%) Windows Server 2012
8 18 (6.62%) Apple iOS
9 17 (6.25%) Android
10 4 (1.47%) Linux
11 2 (0.74%) Windows 7
11 2 (0.74%) Windows Server 2008
12 1 (0.37%) Mac OS X
12 1 (0.37%) VMS
Processes & Methodologies
1 105 (38.60%) Problem-Solving
2 57 (20.96%) Customer Service
3 31 (11.40%) ITIL
4 27 (9.93%) Service Delivery
5 22 (8.09%) Cybersecurity
6 20 (7.35%) ITSM
6 20 (7.35%) Service Management
7 17 (6.25%) Continuous Improvement
7 17 (6.25%) Infrastructure Engineering
7 17 (6.25%) Mentoring
8 15 (5.51%) Configuration Management
8 15 (5.51%) Mobile Device Management
8 15 (5.51%) Remote Monitoring and Management
9 9 (3.31%) Asset Management
9 9 (3.31%) Proactive Maintenance
10 8 (2.94%) Computer Science
10 8 (2.94%) Project Delivery
11 7 (2.57%) Collaborative Working
11 7 (2.57%) Process Improvement
11 7 (2.57%) Time Management
Programming Languages
1 14 (5.15%) PowerShell
2 5 (1.84%) SQL
Qualifications
1 22 (8.09%) Microsoft Certification
2 18 (6.62%) Security Cleared
3 17 (6.25%) SC Cleared
4 10 (3.68%) Degree
5 8 (2.94%) A+ Certification
6 6 (2.21%) BPSS Clearance
7 5 (1.84%) CompTIA Security+
8 4 (1.47%) Computer Science Degree
8 4 (1.47%) DBS Check
8 4 (1.47%) Microsoft Certified Professional
9 3 (1.10%) Network+ Certification
10 1 (0.37%) CCNA
10 1 (0.37%) CCNP
10 1 (0.37%) Cisco Certification
10 1 (0.37%) HP APS
Quality Assurance & Compliance
1 36 (13.24%) SLA
2 7 (2.57%) Cyber Essentials
3 4 (1.47%) ISO/IEC 27001
3 4 (1.47%) NIST
4 3 (1.10%) GDPR
4 3 (1.10%) QA
5 1 (0.37%) Accessibility
System Software
1 128 (47.06%) Active Directory
2 47 (17.28%) Hyper-V
3 20 (7.35%) VMware Infrastructure
4 13 (4.78%) Virtual Desktop
5 4 (1.47%) BitLocker
6 3 (1.10%) Firmware
7 1 (0.37%) Terminal Services
Systems Management
1 50 (18.38%) Microsoft Intune
2 19 (6.99%) Active Directory Federation Services
3 12 (4.41%) Jamf Pro
4 6 (2.21%) Autotask
4 6 (2.21%) SCCM
5 2 (0.74%) FortiGate
Vendors
1 164 (60.29%) Microsoft
2 30 (11.03%) VMware
3 28 (10.29%) Google
4 16 (5.88%) Apple
5 12 (4.41%) Sophos
6 11 (4.04%) Samsung
7 9 (3.31%) Veeam
8 7 (2.57%) ConnectWise
9 6 (2.21%) Fortinet
10 5 (1.84%) Meraki
11 3 (1.10%) Adobe
11 3 (1.10%) Cisco
11 3 (1.10%) Freshdesk
11 3 (1.10%) HP
11 3 (1.10%) SAP
11 3 (1.10%) ServiceNow
11 3 (1.10%) SonicWALL
12 2 (0.74%) CheckPoint
12 2 (0.74%) Palo Alto
12 2 (0.74%) SolarWinds