2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 3 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Dec 2025
Same period 2024 Same period 2023
Rank 491 557 436
Rank change year-on-year +66 -121 +275
Permanent jobs requiring a 2nd Line Support Engineer 151 183 287
As % of all permanent jobs in the UK 0.28% 0.29% 0.57%
As % of the Job Titles category 0.31% 0.31% 0.60%
Number of salaries quoted 140 150 269
10th Percentile £29,000 £27,500 £26,250
25th Percentile £30,750 £29,750 £28,500
Median annual salary (50th Percentile) £33,500 £33,500 £32,500
Median % change year-on-year - +3.08% +1.56%
75th Percentile £39,000 £38,750 £38,000
90th Percentile £42,500 £45,000 £40,000
UK excluding London median annual salary £33,500 £32,500 £31,000
% change year-on-year +3.08% +4.84% -1.59%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,330 59,759 47,838
% of permanent jobs with a recognized job title 90.32% 94.19% 95.24%
Number of salaries quoted 31,185 33,142 37,246
10th Percentile £28,250 £32,500 £31,250
25th Percentile £36,000 £42,500 £42,500
Median annual salary (50th Percentile) £55,000 £57,500 £60,000
Median % change year-on-year -4.35% -4.17% -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £92,500 £95,000 £97,500
UK excluding London median annual salary £47,500 £52,500 £52,500
% change year-on-year -9.52% - -

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 3 December 2025.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 3 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +88 150 £33,500 -0.74% 61
UK excluding London +62 124 £33,500 +3.08% 54
South East +30 40 £33,500 +6.35% 28
Work from Home +98 34 £33,000 +0.76% 16
London +37 27 £39,000 +2.63% 10
Midlands +62 26 £35,000 +2.94% 7
South West +34 25 £33,000 - 4
East of England +43 16 £33,500 +3.08% 5
North of England +17 16 £30,000 -7.69% 10
West Midlands +55 13 £37,500 +23.14% 5
East Midlands +13 12 £33,500 -1.47% 2
North West +40 11 £30,000 -7.69% 4
Yorkshire -8 5 - - 6
Scotland +15 1 £40,000 +50.94% 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 3 December 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 101 (66.89%) Microsoft 365
2 100 (66.23%) Windows
3 80 (52.98%) Microsoft
4 75 (49.67%) Active Directory
5 62 (41.06%) Windows Server
6 58 (38.41%) Firewall
7 55 (36.42%) Azure
8 49 (32.45%) DNS
9 45 (29.80%) Problem-Solving
9 45 (29.80%) VPN
10 42 (27.81%) DHCP
11 40 (26.49%) Microsoft Intune
12 37 (24.50%) TCP/IP
13 35 (23.18%) Entra ID
14 34 (22.52%) Hyper-V
14 34 (22.52%) VMware
14 34 (22.52%) Windows 10
15 31 (20.53%) VLAN
16 29 (19.21%) Customer Service
17 28 (18.54%) Microsoft Exchange
18 25 (16.56%) VMware Infrastructure
19 24 (15.89%) Apple
20 22 (14.57%) SharePoint
20 22 (14.57%) SLA
21 19 (12.58%) Apple iOS
21 19 (12.58%) LAN
21 19 (12.58%) Mentoring
22 18 (11.92%) Jamf Pro
22 18 (11.92%) Service Management
23 17 (11.26%) Android

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 28 (18.54%) Microsoft Exchange
2 22 (14.57%) SharePoint
3 5 (3.31%) IIS
Applications
1 7 (4.64%) Microsoft Office
2 3 (1.99%) Microsoft Excel
Business Applications
1 4 (2.65%) Dynamics CRM
2 1 (0.66%) Carpe Diem
2 1 (0.66%) Elite 3E
Cloud Services
1 101 (66.89%) Microsoft 365
2 55 (36.42%) Azure
3 35 (23.18%) Entra ID
4 14 (9.27%) Google Workspace
5 8 (5.30%) OneDrive
6 6 (3.97%) AWS
7 4 (2.65%) SaaS
8 1 (0.66%) Mimecast
Communications & Networking
1 58 (38.41%) Firewall
2 49 (32.45%) DNS
3 45 (29.80%) VPN
4 42 (27.81%) DHCP
5 37 (24.50%) TCP/IP
6 31 (20.53%) VLAN
7 19 (12.58%) LAN
8 17 (11.26%) WAN
9 16 (10.60%) Wi-Fi
10 13 (8.61%) Wireless
11 11 (7.28%) VoIP
12 9 (5.96%) IPsec
13 5 (3.31%) Cisco IOS
14 3 (1.99%) DKIM
14 3 (1.99%) DMARC
14 3 (1.99%) Internet
14 3 (1.99%) Remote Desktop
15 2 (1.32%) Ethernet
15 2 (1.32%) MPLS
15 2 (1.32%) SSL
Database & Business Intelligence
1 9 (5.96%) Amazon RDS
1 9 (5.96%) SQL Server
2 2 (1.32%) PostgreSQL
Development Applications
1 5 (3.31%) JIRA
General
1 64 (42.38%) Social Skills
2 22 (14.57%) Law
2 22 (14.57%) Marketing
3 14 (9.27%) Manufacturing
4 9 (5.96%) Finance
5 7 (4.64%) Advertising
6 6 (3.97%) Electronics
6 6 (3.97%) Public Sector
6 6 (3.97%) Telecoms
7 5 (3.31%) Games
8 4 (2.65%) Dutch Language
8 4 (2.65%) French Language
8 4 (2.65%) Spanish Language
9 3 (1.99%) Retail
10 2 (1.32%) Front Office
10 2 (1.32%) Legal
10 2 (1.32%) Organisational Skills
11 1 (0.66%) Automotive
11 1 (0.66%) Financial Institution
11 1 (0.66%) German Language
Miscellaneous
1 32 (21.19%) Driving Licence
2 10 (6.62%) Onboarding
3 7 (4.64%) iPhone
4 5 (3.31%) Clustering
5 2 (1.32%) iPad
5 2 (1.32%) Self-Motivation
5 2 (1.32%) Smartphone
5 2 (1.32%) Video Conferencing
6 1 (0.66%) Client/Server
6 1 (0.66%) Hedge funds
6 1 (0.66%) IoT
6 1 (0.66%) Mobile App
6 1 (0.66%) Team-Oriented Environment
Operating Systems
1 100 (66.23%) Windows
2 62 (41.06%) Windows Server
3 34 (22.52%) Windows 10
4 19 (12.58%) Apple iOS
5 17 (11.26%) Android
6 16 (10.60%) Mac OS
7 14 (9.27%) Linux
8 10 (6.62%) Windows Server 2019
9 9 (5.96%) Windows Server 2016
10 3 (1.99%) Windows Server 2012
Processes & Methodologies
1 45 (29.80%) Problem-Solving
2 29 (19.21%) Customer Service
3 19 (12.58%) Mentoring
4 18 (11.92%) Service Management
5 16 (10.60%) Configuration Management
5 16 (10.60%) Infrastructure Engineering
5 16 (10.60%) ITIL
5 16 (10.60%) Mobile Device Management
6 13 (8.61%) Cybersecurity
6 13 (8.61%) ITSM
6 13 (8.61%) Service Delivery
7 11 (7.28%) Continuous Improvement
7 11 (7.28%) DevOps
7 11 (7.28%) Remote Monitoring and Management
8 9 (5.96%) Asset Management
8 9 (5.96%) Migration
9 7 (4.64%) Collaborative Culture
10 6 (3.97%) Business Intelligence
10 6 (3.97%) Digital Marketing
10 6 (3.97%) Programme Management
Programming Languages
1 15 (9.93%) PowerShell
2 5 (3.31%) Bicep
3 4 (2.65%) SQL
Qualifications
1 17 (11.26%) SC Cleared
1 17 (11.26%) Security Cleared
2 10 (6.62%) Microsoft Certification
3 6 (3.97%) BPSS Clearance
3 6 (3.97%) Degree
4 5 (3.31%) A+ Certification
4 5 (3.31%) ACMT
4 5 (3.31%) Computer Science Degree
4 5 (3.31%) VMware Certified Professional (VCP)
5 4 (2.65%) MCP
6 1 (0.66%) CCNA
6 1 (0.66%) CCNP
6 1 (0.66%) Cisco Certification
6 1 (0.66%) DBS Check
6 1 (0.66%) MCITP
6 1 (0.66%) Network+ Certification
Quality Assurance & Compliance
1 22 (14.57%) SLA
2 5 (3.31%) Cyber Essentials
3 3 (1.99%) GDPR
System Software
1 75 (49.67%) Active Directory
2 34 (22.52%) Hyper-V
3 25 (16.56%) VMware Infrastructure
4 5 (3.31%) Docker
4 5 (3.31%) VMware ESXi
5 4 (2.65%) Virtual Desktop
6 3 (1.99%) Firmware
Systems Management
1 40 (26.49%) Microsoft Intune
2 18 (11.92%) Jamf Pro
3 15 (9.93%) SCCM
4 9 (5.96%) Autotask
5 5 (3.31%) FortiGate
5 5 (3.31%) Kubernetes
5 5 (3.31%) MaaS360
5 5 (3.31%) vCenter Server
6 3 (1.99%) Active Directory Federation Services
Vendors
1 80 (52.98%) Microsoft
2 34 (22.52%) VMware
3 24 (15.89%) Apple
4 16 (10.60%) Samsung
4 16 (10.60%) Sophos
5 10 (6.62%) Google
5 10 (6.62%) Veeam
6 7 (4.64%) Cisco
7 6 (3.97%) ConnectWise
7 6 (3.97%) SAP
8 5 (3.31%) Datto
8 5 (3.31%) McAfee
8 5 (3.31%) Oracle
8 5 (3.31%) ServiceNow
9 3 (1.99%) Adobe
9 3 (1.99%) Fortinet
9 3 (1.99%) Freshdesk
10 2 (1.32%) iManage
10 2 (1.32%) Intapp
10 2 (1.32%) Juniper