2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 2 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
2 Jun 2026
Same period 2025 Same period 2024
Rank 468 589 559
Rank change year-on-year +121 -30 +9
Permanent jobs requiring a 2nd Line Support Engineer 286 73 350
As % of all permanent jobs in the UK 0.31% 0.17% 0.34%
As % of the Job Titles category 0.33% 0.19% 0.36%
Number of salaries quoted 254 73 332
10th Percentile £29,225 £29,000 £26,000
25th Percentile £31,000 £29,500 £26,750
Median annual salary (50th Percentile) £35,000 £32,500 £31,000
Median % change year-on-year +7.69% +4.84% -4.62%
75th Percentile £40,000 £37,500 £35,000
90th Percentile £42,000 £42,200 £38,750
UK excluding London median annual salary £33,500 £32,500 £30,000
% change year-on-year +3.08% +8.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,037 39,088 96,954
% of permanent jobs with a recognized job title 93.48% 89.36% 94.80%
Number of salaries quoted 58,034 21,982 70,659
10th Percentile £30,000 £29,500 £28,500
25th Percentile £40,000 £40,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £50,967 £50,000
% change year-on-year -1.90% +1.93% -6.54%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 2 June 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 2 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +124 271 £35,000 +7.69% 37
UK excluding London +92 215 £33,500 +3.08% 34
South East +43 70 £30,000 -4.00% 15
London +17 70 £36,750 -5.77% 9
Work from Home +50 56 £30,000 -7.69% 13
East of England +37 48 £35,000 +7.69% 6
North of England -14 31 £33,500 +11.67% 7
Midlands -9 30 £32,500 - 1
North West +10 26 £35,000 +7.69% 5
South West -44 22 £33,500 +3.08% 2
West Midlands -12 21 £32,500 -7.14%
Scotland +20 13 £40,000 +23.08% 2
East Midlands -32 5 £35,000 +12.00% 1
Yorkshire -43 5 £33,500 +11.67% 1
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 2 June 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 169 (59.09%) Microsoft
2 168 (58.74%) Microsoft 365
3 155 (54.20%) Windows
4 116 (40.56%) Active Directory
5 107 (37.41%) Azure
6 94 (32.87%) Problem-Solving
7 89 (31.12%) Windows Server
8 77 (26.92%) Entra ID
9 73 (25.52%) Customer Service
10 69 (24.13%) Microsoft Exchange
11 66 (23.08%) Firewall
12 61 (21.33%) DNS
13 60 (20.98%) DHCP
14 58 (20.28%) SharePoint
15 57 (19.93%) Wi-Fi
16 56 (19.58%) Windows 10
17 49 (17.13%) Microsoft Intune
18 42 (14.69%) LAN
19 40 (13.99%) WAN
20 37 (12.94%) Hyper-V
20 37 (12.94%) VPN
21 36 (12.59%) SLA
22 33 (11.54%) Service Delivery
23 32 (11.19%) Mac OS
24 31 (10.84%) TCP/IP
24 31 (10.84%) Windows Server 2016
25 30 (10.49%) VoIP
25 30 (10.49%) Windows Server 2019
26 28 (9.79%) Cybersecurity
27 27 (9.44%) ITIL

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 69 (24.13%) Microsoft Exchange
2 58 (20.28%) SharePoint
3 1 (0.35%) Confluence
3 1 (0.35%) IIS
3 1 (0.35%) WordPress
Applications
1 26 (9.09%) Microsoft Office
2 4 (1.40%) Microsoft Excel
Business Applications
1 5 (1.75%) Dynamics NAV
2 1 (0.35%) Dynamics CRM
Cloud Services
1 168 (58.74%) Microsoft 365
2 107 (37.41%) Azure
3 77 (26.92%) Entra ID
4 21 (7.34%) AWS
4 21 (7.34%) Google Workspace
5 18 (6.29%) OneDrive
6 11 (3.85%) Power Platform
7 7 (2.45%) Mimecast
8 3 (1.05%) Dynamics 365
8 3 (1.05%) Microsoft Copilot
8 3 (1.05%) PaaS
8 3 (1.05%) Power Automate
8 3 (1.05%) SaaS
9 1 (0.35%) Amazon EC2
9 1 (0.35%) Azure Storage
9 1 (0.35%) Cloud Computing
9 1 (0.35%) GCP
9 1 (0.35%) Virtual Private Cloud
Communications & Networking
1 66 (23.08%) Firewall
2 61 (21.33%) DNS
3 60 (20.98%) DHCP
4 57 (19.93%) Wi-Fi
5 42 (14.69%) LAN
6 40 (13.99%) WAN
7 37 (12.94%) VPN
8 31 (10.84%) TCP/IP
9 30 (10.49%) VoIP
10 21 (7.34%) VLAN
11 9 (3.15%) Remote Desktop
12 8 (2.80%) Wireless
13 5 (1.75%) ADSL
13 5 (1.75%) IPsec
14 4 (1.40%) Broadband
15 3 (1.05%) NAS
15 3 (1.05%) SD-WAN
15 3 (1.05%) WebEx
16 2 (0.70%) Cisco Wireless
16 2 (0.70%) NetScaler
Database & Business Intelligence
1 8 (2.80%) Power BI
2 1 (0.35%) Amazon RDS
2 1 (0.35%) SQL Server
Development Applications
1 3 (1.05%) JIRA
2 1 (0.35%) Carbide.c++
General
1 84 (29.37%) Social Skills
2 14 (4.90%) Legal
2 14 (4.90%) Telecoms
3 9 (3.15%) Finance
4 7 (2.45%) Manufacturing
5 5 (1.75%) Advertising
5 5 (1.75%) Billing
5 5 (1.75%) Inclusion and Diversity
5 5 (1.75%) Marketing
5 5 (1.75%) Retail
6 4 (1.40%) Documentation Skills
6 4 (1.40%) Law
7 3 (1.05%) Organisational Skills
8 2 (0.70%) Electronics
8 2 (0.70%) Military
8 2 (0.70%) Public Sector
9 1 (0.35%) Aerospace
9 1 (0.35%) Analytical Skills
Miscellaneous
1 21 (7.34%) Driving Licence
2 15 (5.24%) Onboarding
3 2 (0.70%) Self-Motivation
4 1 (0.35%) IoT
4 1 (0.35%) iPhone
4 1 (0.35%) Mobile App
4 1 (0.35%) NHS
4 1 (0.35%) Replication
4 1 (0.35%) Smartphone
4 1 (0.35%) Video\Live Streaming
Operating Systems
1 155 (54.20%) Windows
2 89 (31.12%) Windows Server
3 56 (19.58%) Windows 10
4 32 (11.19%) Mac OS
5 31 (10.84%) Windows Server 2016
6 30 (10.49%) Windows Server 2019
7 17 (5.94%) Windows Server 2012
8 14 (4.90%) Android
9 11 (3.85%) Apple iOS
10 2 (0.70%) Windows 7
10 2 (0.70%) Windows Server 2008
11 1 (0.35%) AIX
11 1 (0.35%) Mac OS X
11 1 (0.35%) VMS
Processes & Methodologies
1 94 (32.87%) Problem-Solving
2 73 (25.52%) Customer Service
3 33 (11.54%) Service Delivery
4 28 (9.79%) Cybersecurity
5 27 (9.44%) ITIL
6 23 (8.04%) Continuous Improvement
7 17 (5.94%) ITSM
8 14 (4.90%) Cloud Security
8 14 (4.90%) Remote Monitoring and Management
9 13 (4.55%) Mentoring
9 13 (4.55%) Service Management
10 11 (3.85%) Infrastructure Engineering
10 11 (3.85%) User Experience
11 10 (3.50%) Business Intelligence
11 10 (3.50%) Collaborative Culture
11 10 (3.50%) Identity Management
12 9 (3.15%) Incident Management
12 9 (3.15%) Mobile Device Management
13 8 (2.80%) Computer Science
13 8 (2.80%) Incident Response
Programming Languages
1 21 (7.34%) PowerShell
2 3 (1.05%) VBScript
3 2 (0.70%) Python
3 2 (0.70%) SQL
Qualifications
1 23 (8.04%) Microsoft Certification
2 15 (5.24%) Security Cleared
3 14 (4.90%) SC Cleared
4 13 (4.55%) Degree
5 8 (2.80%) A+ Certification
5 8 (2.80%) DBS Check
6 5 (1.75%) CompTIA Security+
6 5 (1.75%) HND
7 2 (0.70%) HP APS
7 2 (0.70%) Network+ Certification
8 1 (0.35%) Microsoft Certified Professional
Quality Assurance & Compliance
1 36 (12.59%) SLA
2 7 (2.45%) Cyber Essentials
3 4 (1.40%) ISO/IEC 27001
3 4 (1.40%) NIST
4 3 (1.05%) Accessibility
4 3 (1.05%) GDPR
4 3 (1.05%) QA
System Software
1 116 (40.56%) Active Directory
2 37 (12.94%) Hyper-V
3 18 (6.29%) VMware Infrastructure
4 14 (4.90%) Virtual Desktop
5 9 (3.15%) BitLocker
6 3 (1.05%) Terminal Services
7 1 (0.35%) Terminal Server
Systems Management
1 49 (17.13%) Microsoft Intune
2 16 (5.59%) Active Directory Federation Services
3 9 (3.15%) Autotask
3 9 (3.15%) SCCM
4 6 (2.10%) FortiGate
5 3 (1.05%) Jamf Pro
6 1 (0.35%) Netcool
Vendors
1 169 (59.09%) Microsoft
2 24 (8.39%) VMware
3 20 (6.99%) Google
4 8 (2.80%) HP
4 8 (2.80%) Sophos
5 7 (2.45%) Meraki
6 6 (2.10%) Apple
6 6 (2.10%) Cisco
7 5 (1.75%) Fortinet
7 5 (1.75%) Samsung
7 5 (1.75%) SolarWinds
7 5 (1.75%) Veeam
8 4 (1.40%) Sage
8 4 (1.40%) ServiceNow
9 3 (1.05%) Barracuda Networks
9 3 (1.05%) SonicWALL
10 2 (0.70%) Aruba
10 2 (0.70%) CheckPoint
10 2 (0.70%) F5
10 2 (0.70%) SAP