The median annual salary for a 2nd Line Support Engineer was £26,800 in advertised job vacancies during the 3 months to 24 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
24 Mar 2017
Same period 2016 Same period 2015
Second Line Support Engineer
UK
Rank 527 529 492
Rank change year-on-year +2 -37  
Permanent jobs requiring a 2nd Line Support Engineer 353 463 549
As % of all permanent IT jobs advertised in the UK 0.42% 0.45% 0.52%
As % of the Job Titles category 0.43% 0.47% 0.54%
Number of salaries quoted 332 425 461
Median salary £26,800 £26,000 £27,000
Median salary % change year-on-year +3.07% -3.70%  
90% offered a salary of more than £22,500 £22,500 £22,000
10% offered a salary of more than £35,000 £32,500 £34,800
UK excluding London median salary £26,000 £26,000 £25,000
% change year-on-year - +4.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81782 99209 102096
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.37% 96.63%
Number of salaries quoted 67852 83080 83346
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support Engineer
Job Vacancy Trend

The job posting trend of jobs advertised that featured 2nd Line Support Engineer in the job title.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Engineer over the 3 months to 24 March 2017.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 24 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +29 338 £26,900 +3.46% 40
London +68 117 £30,000 +9.09% 19
South East +43 106 £27,000 +1.88% 8
Surrey +39 31 £27,500 -5.17% 1
South West -29 25 £26,500 +1.92% 1
Yorkshire +35 22 £26,000 +8.33% 3
East of England -11 22 £26,500 - 2
City of London +50 21 £26,000 -8.77% 5
Berkshire +32 21 £28,000 +2.75% 2
Hampshire -3 21 £25,000 -3.84% 1
West Midlands +22 19 £23,750 -5.00%
North West -13 19 £25,000 +11.11% 3
West Yorkshire +29 16 £25,500 +6.25% 2
Reading +39 15 £28,000 +8.73% 2
Manchester -13 14 £25,000 +11.11% 2
Leeds +21 13 £26,000 -10.34% 1
Basingstoke +18 11 £25,000 - 1
Leatherhead - 11 £27,500 -
Bedfordshire +25 10 £30,000 -3.22%
Birmingham +14 10 £24,750 +1.02%
Oxfordshire +8 10 £25,000 - 2
Swindon +23 9 £25,000 -9.09%
Wiltshire -11 9 £25,000 -3.84%
Bedford - 9 £30,000 -
West Sussex +19 8 £34,000 +44.68%
Bristol +2 7 £26,500 -5.35%
Reigate +33 6 £30,500 -
Northamptonshire +22 6 £26,750 +4.90% 2
Oxford +6 6 £25,000 - 1
Hull +4 6 £26,000 -1.88%

2nd Line Support Engineer Skill Set
Top 30 Related IT Skills

For the 6 months to 24 March 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Engineer in the job title.

1 603 (89.20%) Windows
2 455 (67.31%) Active Directory
3 415 (61.39%) Microsoft
4 292 (43.20%) Windows Server
5 235 (34.76%) MS Exchange
6 216 (31.95%) VMware
6 216 (31.95%) Windows Server 2008
7 208 (30.77%) MS Excel
8 192 (28.40%) Windows 7
9 191 (28.25%) MS Office
10 184 (27.22%) Windows Server 2012
11 175 (25.89%) Office 365
12 140 (20.71%) Citrix
13 127 (18.79%) ITIL
14 126 (18.64%) VMware Infrastructure
15 125 (18.49%) TCP/IP
15 125 (18.49%) Firewall
16 122 (18.05%) Microsoft Certification
17 117 (17.31%) LAN
18 115 (17.01%) Hyper-V
19 109 (16.12%) Cisco
20 106 (15.68%) DNS
21 105 (15.53%) WAN
22 99 (14.64%) DHCP
23 90 (13.31%) Windows 10
24 85 (12.57%) Windows 8
25 82 (12.13%) SLA
26 78 (11.54%) Exchange Server 2010
27 76 (11.24%) Windows Server 2003
28 75 (11.09%) SCCM

2nd Line Support Engineer Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 235 (34.76%) MS Exchange
2 78 (11.54%) Exchange Server 2010
3 62 (9.17%) SharePoint
4 55 (8.14%) Skype for Business
5 50 (7.40%) Exchange Server 2013
6 33 (4.88%) Exchange Server 2007
7 31 (4.59%) IIS
8 23 (3.40%) Exchange Server 2003
9 8 (1.18%) Blackberry Enterprise Server
9 8 (1.18%) Site Server
10 7 (1.04%) SharePoint 2010
11 4 (0.59%) SharePoint 2013
11 4 (0.59%) SharePoint Server
11 4 (0.59%) WebSphere
12 2 (0.30%) Apache
12 2 (0.30%) IBM Notes
12 2 (0.30%) JBoss
12 2 (0.30%) Tomcat
13 1 (0.15%) CMS
13 1 (0.15%) WebLogic
Applications
1 208 (30.77%) MS Excel
2 191 (28.25%) MS Office
3 12 (1.78%) MS PowerPoint
4 7 (1.04%) Adobe Creative Suite
5 4 (0.59%) Final Cut Pro
5 4 (0.59%) MS Visio
6 2 (0.30%) InfoPath
7 1 (0.15%) AutoCAD
Business Applications
1 6 (0.89%) Dynamics NAV
2 3 (0.44%) Dynamics AX
3 2 (0.30%) Eikon
4 1 (0.15%) Dynamics CRM
4 1 (0.15%) SAP Business One
Cloud Services
1 175 (25.89%) Office 365
2 24 (3.55%) Microsoft Azure
3 6 (0.89%) Amazon AWS
3 6 (0.89%) Cloud Computing
3 6 (0.89%) SaaS
4 3 (0.44%) IaaS
4 3 (0.44%) PaaS
5 1 (0.15%) Adobe Creative Cloud
5 1 (0.15%) Azure Active Directory
5 1 (0.15%) G Suite
5 1 (0.15%) Mimecast
Communications & Networking
1 125 (18.49%) Firewall
1 125 (18.49%) TCP/IP
2 117 (17.31%) LAN
3 106 (15.68%) DNS
4 105 (15.53%) WAN
5 99 (14.64%) DHCP
6 54 (7.99%) VoIP
7 46 (6.80%) VPN
8 41 (6.07%) Internet
9 37 (5.47%) SAN
10 31 (4.59%) Skype
11 28 (4.14%) Wireless
12 25 (3.70%) Wi-Fi
13 18 (2.66%) WLAN
14 14 (2.07%) Cisco ASA
15 11 (1.63%) IP Telephony
16 10 (1.48%) Remote Desktop
17 9 (1.33%) SMTP
17 9 (1.33%) SNMP
17 9 (1.33%) VLAN
Database & Business Intelligence
1 63 (9.32%) SQL Server
2 26 (3.85%) SQL Server 2008
3 22 (3.25%) SQL Server 2012
4 9 (1.33%) SQL Server 2005
5 6 (0.89%) SQL Server 2000
6 3 (0.44%) MySQL
Development Applications
1 4 (0.59%) MSI
2 1 (0.15%) Git (software)
2 1 (0.15%) Subversion
General
1 56 (8.28%) Finance
2 37 (5.47%) Telecoms
3 12 (1.78%) Manufacturing
4 10 (1.48%) Advertising
4 10 (1.48%) Banking
4 10 (1.48%) Marketing
4 10 (1.48%) Retail
5 7 (1.04%) Law
6 5 (0.74%) Legal
7 4 (0.59%) French Language
7 4 (0.59%) German Language
7 4 (0.59%) Spanish Language
8 3 (0.44%) Dutch Language
8 3 (0.44%) Polish Language
9 2 (0.30%) Aerospace
10 1 (0.15%) Back Office
10 1 (0.15%) Front Office
10 1 (0.15%) Italian Language
Libraries, Frameworks & Software Standards
1 25 (3.70%) Software Packaging
2 14 (2.07%) HTML
3 2 (0.30%) Web Services
4 1 (0.15%) .NET
4 1 (0.15%) Apache Flex
4 1 (0.15%) ASP.NET
4 1 (0.15%) CSS
4 1 (0.15%) J2EE
4 1 (0.15%) LAMP
4 1 (0.15%) XHTML
4 1 (0.15%) XML
4 1 (0.15%) XSLT
Miscellaneous
1 51 (7.54%) Driving Licence
2 25 (3.70%) Management Information System
3 20 (2.96%) Blackberry
4 19 (2.81%) Data Centre
4 19 (2.81%) Enterprise Storage
4 19 (2.81%) iPhone
5 14 (2.07%) Replication
6 13 (1.92%) iPad
6 13 (1.92%) Smartphone
6 13 (1.92%) User Experience
7 12 (1.78%) Analytical Skills
8 10 (1.48%) Client/Server
9 7 (1.04%) Public Cloud
10 6 (0.89%) Computer Science
11 5 (0.74%) Mobile Computing
11 5 (0.74%) NHS
11 5 (0.74%) Video Conferencing
12 4 (0.59%) Fintech
13 3 (0.44%) Tandem
13 3 (0.44%) Thin Client
Operating Systems
1 603 (89.20%) Windows
2 292 (43.20%) Windows Server
3 216 (31.95%) Windows Server 2008
4 192 (28.40%) Windows 7
5 184 (27.22%) Windows Server 2012
6 90 (13.31%) Windows 10
7 85 (12.57%) Windows 8
8 76 (11.24%) Windows Server 2003
9 57 (8.43%) Windows XP
10 45 (6.66%) Mac OS X
11 43 (6.36%) Linux
12 37 (5.47%) Android
13 26 (3.85%) Apple iOS
14 16 (2.37%) Mac OS
15 15 (2.22%) Windows Vista
16 12 (1.78%) Unix
16 12 (1.78%) Windows 2000 Server
17 5 (0.74%) AIX
18 4 (0.59%) Windows 2000
18 4 (0.59%) Windows Phone
Processes & Methodologies
1 127 (18.79%) ITIL
2 55 (8.14%) Problem Management
3 48 (7.10%) Service Management
4 32 (4.73%) Service Delivery
5 21 (3.11%) ITIL V3
6 20 (2.96%) Continuous Improvement
6 20 (2.96%) Workflow
7 18 (2.66%) Change Management
8 16 (2.37%) Change Control
9 15 (2.22%) Process Improvement
10 14 (2.07%) Time Management
11 13 (1.92%) Line Management
12 11 (1.63%) CRM
12 11 (1.63%) Mentoring
12 11 (1.63%) Systems Analysis
13 10 (1.48%) Mobile Device Management
13 10 (1.48%) Statistics
14 9 (1.33%) B2B
14 9 (1.33%) Data Protection
14 9 (1.33%) PRINCE2
Programming Languages
1 54 (7.99%) SQL
2 21 (3.11%) PowerShell
3 6 (0.89%) VBScript
4 2 (0.30%) C
4 2 (0.30%) Java
5 1 (0.15%) C#
5 1 (0.15%) JavaScript
5 1 (0.15%) Shell Script
5 1 (0.15%) T-SQL
Qualifications
1 122 (18.05%) Microsoft Certification
2 72 (10.65%) MCP
3 71 (10.50%) MCSE
4 62 (9.17%) Cisco Certification
5 55 (8.14%) CCNA
6 39 (5.77%) Security Cleared
7 36 (5.33%) MCSA
8 30 (4.44%) Degree
9 27 (3.99%) SC Cleared
10 23 (3.40%) MCITP
11 15 (2.22%) A+ Certification
11 15 (2.22%) CCNP
12 9 (1.33%) ITIL Certification
12 9 (1.33%) MCTS
12 9 (1.33%) VMware Certified Professional (VCP)
13 8 (1.18%) DV Cleared
14 7 (1.04%) Network+ Certification
15 6 (0.89%) CCSA
15 6 (0.89%) GNVQ
15 6 (0.89%) HND
Quality Assurance & Compliance
1 82 (12.13%) SLA
2 4 (0.59%) QA
3 2 (0.30%) COBIT
3 2 (0.30%) ISO 9001
3 2 (0.30%) ISO/IEC 27001
4 1 (0.15%) Data Quality
System Software
1 455 (67.31%) Active Directory
2 126 (18.64%) VMware Infrastructure
3 115 (17.01%) Hyper-V
4 40 (5.92%) XenApp
5 27 (3.99%) vSphere
6 21 (3.11%) XenDesktop
7 11 (1.63%) VMware ESXi
8 9 (1.33%) Virtual Desktop
9 6 (0.89%) Terminal Services
10 5 (0.74%) VMware Workstation
11 4 (0.59%) Firmware
11 4 (0.59%) VMware ESX
12 2 (0.30%) Terminal Server
13 1 (0.15%) Virtual Servers
13 1 (0.15%) XenServer
Systems Management
1 75 (11.09%) SCCM
2 22 (3.25%) WSUS
3 15 (2.22%) Backup Exec
4 10 (1.48%) DameWare
5 7 (1.04%) SCOM
6 6 (0.89%) NetBackup
6 6 (0.89%) Perfmon
7 4 (0.59%) AirWatch
7 4 (0.59%) Sysprep
7 4 (0.59%) Systems Management Server (SMS)
8 3 (0.44%) Norton AntiVirus
8 3 (0.44%) SCVMM
9 2 (0.30%) Jamf Pro
9 2 (0.30%) McAfee ePO
9 2 (0.30%) Symantec Endpoint Protection
10 1 (0.15%) FortiGate
10 1 (0.15%) HP SIM
10 1 (0.15%) Microsoft Intune
10 1 (0.15%) WhatsUp Gold
10 1 (0.15%) XenMobile
Vendors
1 415 (61.39%) Microsoft
2 216 (31.95%) VMware
3 140 (20.71%) Citrix
4 109 (16.12%) Cisco
5 59 (8.73%) Apple
6 35 (5.18%) HP
7 26 (3.85%) Avaya
8 23 (3.40%) Dell
9 18 (2.66%) Twitter
10 15 (2.22%) CheckPoint
11 13 (1.92%) Juniper
11 13 (1.92%) Veeam
12 11 (1.63%) Bomgar
12 11 (1.63%) Symantec
13 9 (1.33%) Adobe
13 9 (1.33%) Bloomberg
13 9 (1.33%) SonicWALL
14 7 (1.04%) Palo Alto
15 6 (0.89%) Meraki
15 6 (0.89%) ServiceNow
East London
Millshill Recruitment Ltd
Salary: £32000 - £35000 per annum
Posted: 6 hours ago
Manchester, Lancashire
Itecco
Salary: £24000 per annum
Posted: 2 hours ago
Reading, Berkshire
HAYS INFORMATION TECHNOLOGY
Salary: £24000.00 - £27000.00 per annum + Benefits
Posted: 5 hours ago
Ashby-De-La-Zouch, Leicestershire
HAYS INFORMATION TECHNOLOGY
Salary: £20000.00 - £24000.00 per annum
Posted: 23 hours ago
Wakefield, West Yorkshire
Senitor Associates
Salary: £20000 - £25000 per annum
Posted: Yesterday
London
Webrecruit
Salary: Up to £25,000 per annum DOE Plus Benefits
Posted: Yesterday
City, London
Amicus Recruitment Limited
Salary: £25000 - £28000 per annum + Pension
Posted: 23 hours ago
Central London / West End
Millshill Recruitment Ltd
Salary: £25000 - £27000 per annum
Posted: 2 days ago
London
Harvey Nash plc
Salary: £24000 - £26000 per annum
Posted: Yesterday
Leeds, West Yorkshire
4it Recruitment Ltd
Salary: Up to £26,000 per annum + excellent benefits
Posted: 2 days ago
Cambridge, Cambridgeshire
Senitor Associates
Posted: 2 days ago
Sheffield, South Yorkshire
Search Consultancy
Posted: 2 days ago
City, London
Amicus Recruitment Limited
Salary: £25000 - £35000 per annum + Penison, Bonus, etc
Posted: 2 days ago
Basingstoke, Hampshire
Latcom Ltd
Salary: From £28,000 to £28,000 per annum + Bonus + Good Benefits
Posted: 3 days ago
London
Mortimer Spinks
Salary: £22000 - £27000 per annum + MCSE Training + Benefits
Posted: 4 days ago
Cambridge, Cambridgeshire
Ping IT Recruitment ltd
Salary: Excellent salary
Posted: 2 days ago
East London
Millshill Recruitment Ltd
Salary: £39000 - £40000 per annum + bens
Posted: 2 days ago
Newton Abbot, Devon
n-tier selection limited
Salary: £18000 - £25000 per annum + 28 days holiday37.5 hr weekpension
Posted: 3 days ago
West London
Eligo Recruitment Ltd
Salary: £27000 - £28000 per annum
Posted: 4 days ago
South West London
Amicus Recruitment Limited
Salary: £26000 - £32000 per annum + Benefits
Posted: 4 days ago
Belfast, County Antrim
HAYS INFORMATION TECHNOLOGY
Salary: £25000.00 - £35000.00 per annum
Posted: 2 days ago
Oxford, Oxfordshire
Senitor Associates
Salary: £30000 per annum
Posted: 2 days ago
West London
Eligo Recruitment Ltd
Salary: £27000 - £28000 per annum
Posted: 4 days ago
Cheadle, Cheshire
Rutherford Grant Recruitment
Salary: £22000.00 - £26000.00 per annum
Posted: 2 days ago
Woking, Surrey
IT Lab
Salary: From £27,000 to £32,000 per annum dependent on experience
Posted: 4 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Benefits
Posted: 3 days ago
City, London
Harrington Starr
Salary: £20000 - £30000 per annum
Posted: 6 days ago
London
Information Technology Services
Salary: £28k - 32k per year
Posted: 4 days ago
Kettering, Northamptonshire
Stafford-Sharp Associates
Salary: £20000.00 - £24000.00 per annum
Posted: 6 days ago
Gateshead, Tyne and Wear
Aspire Technology
Posted: 9 days ago