2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 15 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
15 May 2026
Same period 2025 Same period 2024
Rank 456 570 555
Rank change year-on-year +114 -15 +25
Permanent jobs requiring a 2nd Line Support Engineer 271 77 351
As % of all permanent jobs in the UK 0.30% 0.18% 0.36%
As % of the Job Titles category 0.32% 0.20% 0.38%
Number of salaries quoted 243 77 337
10th Percentile £28,400 £28,800 £25,900
25th Percentile £30,625 £29,000 £26,750
Median annual salary (50th Percentile) £35,000 £32,500 £31,000
Median % change year-on-year +7.69% +4.84% -4.62%
75th Percentile £40,000 £37,500 £35,000
90th Percentile £42,400 £42,100 £38,750
UK excluding London median annual salary £33,500 £31,500 £30,000
% change year-on-year +6.35% +5.00% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 84,829 38,939 91,215
% of permanent jobs with a recognized job title 93.28% 89.48% 94.59%
Number of salaries quoted 55,870 22,758 66,964
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,508
Median % change year-on-year -4.35% +9.51% -12.49%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -5.66%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 15 May 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 15 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +124 256 £35,000 +7.69% 50
UK excluding London +94 206 £33,500 +6.35% 44
South East +37 74 £30,000 -3.23% 15
London +13 64 £37,500 -1.32% 7
Work from Home +55 51 £30,000 -7.69% 10
East of England +26 42 £35,000 +16.67% 9
Midlands -17 31 £33,750 +3.85% 9
North of England -22 23 £31,000 +3.33% 7
South West -37 22 £33,500 +3.08% 5
West Midlands -14 21 £32,500 -7.14% 8
North West +11 18 £30,000 -4.38% 5
Scotland +9 13 £40,000 +23.08%
East Midlands -24 6 £35,000 +7.69% 1
Yorkshire -53 5 £33,500 +11.67% 1
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 15 May 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 161 (59.41%) Microsoft
1 161 (59.41%) Microsoft 365
2 143 (52.77%) Windows
3 110 (40.59%) Active Directory
4 100 (36.90%) Azure
5 95 (35.06%) Problem-Solving
6 86 (31.73%) Windows Server
7 67 (24.72%) Entra ID
8 64 (23.62%) Firewall
9 63 (23.25%) Customer Service
10 60 (22.14%) DHCP
10 60 (22.14%) DNS
10 60 (22.14%) Microsoft Exchange
11 55 (20.30%) Wi-Fi
12 52 (19.19%) Windows 10
13 46 (16.97%) SharePoint
14 42 (15.50%) Microsoft Intune
15 39 (14.39%) VPN
16 38 (14.02%) LAN
17 37 (13.65%) SLA
18 36 (13.28%) WAN
19 34 (12.55%) Hyper-V
20 31 (11.44%) Windows Server 2016
21 30 (11.07%) TCP/IP
21 30 (11.07%) VoIP
21 30 (11.07%) Windows Server 2019
22 28 (10.33%) Mac OS
23 27 (9.96%) ITIL
24 25 (9.23%) Cybersecurity
24 25 (9.23%) Service Delivery

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 60 (22.14%) Microsoft Exchange
2 46 (16.97%) SharePoint
3 1 (0.37%) Confluence
3 1 (0.37%) IIS
3 1 (0.37%) WordPress
Applications
1 24 (8.86%) Microsoft Office
2 2 (0.74%) Microsoft Excel
Business Applications
1 5 (1.85%) Dynamics NAV
2 3 (1.11%) Dynamics CRM
Cloud Services
1 161 (59.41%) Microsoft 365
2 100 (36.90%) Azure
3 67 (24.72%) Entra ID
4 21 (7.75%) AWS
4 21 (7.75%) Google Workspace
5 13 (4.80%) OneDrive
6 7 (2.58%) Mimecast
6 7 (2.58%) Power Platform
7 3 (1.11%) Microsoft Copilot
7 3 (1.11%) PaaS
7 3 (1.11%) Power Automate
7 3 (1.11%) SaaS
8 2 (0.74%) Dynamics 365
9 1 (0.37%) Amazon EC2
9 1 (0.37%) Azure Storage
9 1 (0.37%) GCP
9 1 (0.37%) Virtual Private Cloud
Communications & Networking
1 64 (23.62%) Firewall
2 60 (22.14%) DHCP
2 60 (22.14%) DNS
3 55 (20.30%) Wi-Fi
4 39 (14.39%) VPN
5 38 (14.02%) LAN
6 36 (13.28%) WAN
7 30 (11.07%) TCP/IP
7 30 (11.07%) VoIP
8 24 (8.86%) VLAN
9 11 (4.06%) Wireless
10 8 (2.95%) Remote Desktop
11 5 (1.85%) ADSL
11 5 (1.85%) IPsec
12 4 (1.48%) Broadband
13 3 (1.11%) NAS
13 3 (1.11%) SD-WAN
13 3 (1.11%) WebEx
14 2 (0.74%) Cisco Wireless
14 2 (0.74%) NetScaler
Database & Business Intelligence
1 5 (1.85%) Power BI
2 1 (0.37%) Amazon RDS
2 1 (0.37%) SQL Server
Development Applications
1 5 (1.85%) JIRA
General
1 75 (27.68%) Social Skills
2 13 (4.80%) Telecoms
3 11 (4.06%) Legal
4 9 (3.32%) Finance
5 8 (2.95%) Manufacturing
6 7 (2.58%) Law
6 7 (2.58%) Retail
7 6 (2.21%) Advertising
7 6 (2.21%) Marketing
8 5 (1.85%) Inclusion and Diversity
9 4 (1.48%) Organisational Skills
10 3 (1.11%) Documentation Skills
11 2 (0.74%) Billing
11 2 (0.74%) Electronics
11 2 (0.74%) Military
11 2 (0.74%) Public Sector
12 1 (0.37%) Analytical Skills
Miscellaneous
1 21 (7.75%) Driving Licence
2 15 (5.54%) Onboarding
3 2 (0.74%) Self-Motivation
4 1 (0.37%) IoT
4 1 (0.37%) Mobile App
4 1 (0.37%) NHS
4 1 (0.37%) Smartphone
4 1 (0.37%) Video\Live Streaming
Operating Systems
1 143 (52.77%) Windows
2 86 (31.73%) Windows Server
3 52 (19.19%) Windows 10
4 31 (11.44%) Windows Server 2016
5 30 (11.07%) Windows Server 2019
6 28 (10.33%) Mac OS
7 17 (6.27%) Windows Server 2012
8 14 (5.17%) Android
9 12 (4.43%) Apple iOS
10 2 (0.74%) Windows 7
10 2 (0.74%) Windows Server 2008
11 1 (0.37%) AIX
11 1 (0.37%) Mac OS X
11 1 (0.37%) VMS
Processes & Methodologies
1 95 (35.06%) Problem-Solving
2 63 (23.25%) Customer Service
3 27 (9.96%) ITIL
4 25 (9.23%) Cybersecurity
4 25 (9.23%) Service Delivery
5 17 (6.27%) Continuous Improvement
6 14 (5.17%) Remote Monitoring and Management
6 14 (5.17%) Service Management
7 13 (4.80%) ITSM
8 11 (4.06%) Mentoring
9 10 (3.69%) Mobile Device Management
10 9 (3.32%) Cloud Security
10 9 (3.32%) Configuration Management
10 9 (3.32%) Infrastructure Engineering
11 8 (2.95%) Computer Science
11 8 (2.95%) Identity Management
11 8 (2.95%) Incident Management
12 7 (2.58%) Asset Management
12 7 (2.58%) Problem Management
12 7 (2.58%) Time Management
Programming Languages
1 19 (7.01%) PowerShell
2 2 (0.74%) Python
2 2 (0.74%) SQL
3 1 (0.37%) VBScript
Qualifications
1 21 (7.75%) Microsoft Certification
2 14 (5.17%) Security Cleared
3 13 (4.80%) SC Cleared
4 10 (3.69%) Degree
5 8 (2.95%) A+ Certification
5 8 (2.95%) DBS Check
6 5 (1.85%) CompTIA Security+
7 2 (0.74%) HND
7 2 (0.74%) HP APS
7 2 (0.74%) Network+ Certification
8 1 (0.37%) CCNA
8 1 (0.37%) CCNP
8 1 (0.37%) Cisco Certification
8 1 (0.37%) Microsoft Certified Professional
Quality Assurance & Compliance
1 37 (13.65%) SLA
2 7 (2.58%) Cyber Essentials
3 4 (1.48%) ISO/IEC 27001
3 4 (1.48%) NIST
4 3 (1.11%) Accessibility
4 3 (1.11%) GDPR
4 3 (1.11%) QA
System Software
1 110 (40.59%) Active Directory
2 34 (12.55%) Hyper-V
3 15 (5.54%) VMware Infrastructure
4 12 (4.43%) Virtual Desktop
5 7 (2.58%) BitLocker
6 3 (1.11%) Terminal Services
Systems Management
1 42 (15.50%) Microsoft Intune
2 16 (5.90%) Active Directory Federation Services
3 7 (2.58%) Autotask
3 7 (2.58%) SCCM
4 4 (1.48%) FortiGate
4 4 (1.48%) Jamf Pro
5 1 (0.37%) Netcool
Vendors
1 161 (59.41%) Microsoft
2 20 (7.38%) Google
3 19 (7.01%) VMware
4 8 (2.95%) HP
4 8 (2.95%) Sophos
5 7 (2.58%) Apple
6 6 (2.21%) Fortinet
6 6 (2.21%) Samsung
7 5 (1.85%) Meraki
7 5 (1.85%) SolarWinds
8 4 (1.48%) Cisco
8 4 (1.48%) Veeam
9 3 (1.11%) Barracuda Networks
9 3 (1.11%) Sage
9 3 (1.11%) SonicWALL
10 2 (0.74%) Aruba
10 2 (0.74%) CheckPoint
10 2 (0.74%) F5
10 2 (0.74%) Palo Alto
10 2 (0.74%) SAP