2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 6 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Sep 2026
Same period 2025 Same period 2024
Rank 525 609 567
Rank change year-on-year +84 -42 -93
Permanent jobs requiring a 2nd Line Support Engineer 276 71 231
As % of all permanent jobs in the UK 0.25% 0.14% 0.29%
As % of the Job Titles category 0.26% 0.16% 0.31%
Number of salaries quoted 236 69 199
10th Percentile £29,375 £30,000 £26,250
25th Percentile £31,000 £31,000 £28,500
Median annual salary (50th Percentile) £35,000 £32,750 £32,500
Median % change year-on-year +6.87% +0.77% -
75th Percentile £37,500 £38,750 £37,500
90th Percentile £40,000 £47,500 £45,000
UK excluding London median annual salary £35,000 £32,500 £32,500
% change year-on-year +7.69% - +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 104,733 44,390 75,643
% of permanent jobs with a recognized job title 93.79% 89.68% 95.22%
Number of salaries quoted 72,126 26,208 47,516
10th Percentile £30,000 £28,132 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £76,500 £74,813 £72,500
90th Percentile £97,500 £95,000 £92,500
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 6 September 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 6 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +52 244 £35,000 +5.66% 36
UK excluding London +61 222 £35,000 +7.69% 33
Work from Home +6 62 £33,500 -5.63% 10
South East -2 57 £31,750 -6.62% 7
East of England - 57 £35,000 - 7
London -30 53 £36,000 -4.00% 4
North of England -36 37 £35,000 +7.69% 7
North West +4 33 £35,000 +7.69% 5
Scotland +31 26 £30,000 -7.69% 1
Midlands -23 22 £32,500 - 11
South West -67 18 £35,000 -5.41%
West Midlands -27 14 £32,500 - 8
East Midlands -25 8 £35,000 +7.69% 3
Wales - 5 £35,000 -
Yorkshire - 4 £35,000 - 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 6 September 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 185 (67.03%) Microsoft
2 177 (64.13%) Microsoft 365
3 152 (55.07%) Windows
4 112 (40.58%) Active Directory
5 95 (34.42%) Entra ID
6 90 (32.61%) Customer Service
7 84 (30.43%) Problem-Solving
8 78 (28.26%) Windows Server
9 71 (25.72%) Firewall
10 69 (25.00%) Azure
11 65 (23.55%) Microsoft Exchange
12 63 (22.83%) SharePoint
13 57 (20.65%) DNS
14 53 (19.20%) DHCP
15 44 (15.94%) TCP/IP
16 43 (15.58%) Microsoft Intune
17 42 (15.22%) Windows 10
18 40 (14.49%) VPN
19 36 (13.04%) Hyper-V
20 34 (12.32%) Mac OS
21 33 (11.96%) Wi-Fi
22 32 (11.59%) VMware
23 30 (10.87%) Service Delivery
24 29 (10.51%) Continuous Improvement
25 27 (9.78%) VMware Infrastructure
25 27 (9.78%) WAN
26 25 (9.06%) LAN
26 25 (9.06%) Remote Monitoring and Management
26 25 (9.06%) VoIP
27 22 (7.97%) SLA

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (23.55%) Microsoft Exchange
2 63 (22.83%) SharePoint
3 1 (0.36%) WordPress
Applications
1 13 (4.71%) Microsoft Office
2 6 (2.17%) Microsoft Excel
Business Applications
1 2 (0.72%) NetSuite
1 2 (0.72%) Shopify
Cloud Services
1 177 (64.13%) Microsoft 365
2 95 (34.42%) Entra ID
3 69 (25.00%) Azure
4 15 (5.43%) Power Platform
5 14 (5.07%) OneDrive
6 13 (4.71%) AWS
7 7 (2.54%) Google Workspace
8 5 (1.81%) SaaS
9 3 (1.09%) Dynamics 365
9 3 (1.09%) Microsoft Copilot
9 3 (1.09%) PaaS
9 3 (1.09%) Power Automate
9 3 (1.09%) PowerApps
10 2 (0.72%) Amazon EC2
10 2 (0.72%) GCP
10 2 (0.72%) Virtual Private Cloud
11 1 (0.36%) Azure Storage
11 1 (0.36%) Cloud Computing
Communications & Networking
1 71 (25.72%) Firewall
2 57 (20.65%) DNS
3 53 (19.20%) DHCP
4 44 (15.94%) TCP/IP
5 40 (14.49%) VPN
6 33 (11.96%) Wi-Fi
7 27 (9.78%) WAN
8 25 (9.06%) LAN
8 25 (9.06%) VoIP
9 17 (6.16%) VLAN
10 10 (3.62%) MPLS
11 9 (3.26%) Wireless
12 6 (2.17%) Structured Cabling
13 5 (1.81%) IPsec
13 5 (1.81%) SSL
14 4 (1.45%) Internet
15 3 (1.09%) NAS
16 2 (0.72%) BGP
16 2 (0.72%) SD-WAN
17 1 (0.36%) SAN
Database & Business Intelligence
1 9 (3.26%) Power BI
2 2 (0.72%) SQL Server
Development Applications
1 2 (0.72%) JIRA
2 1 (0.36%) Carbide.c++
General
1 119 (43.12%) Social Skills
2 24 (8.70%) Legal
3 17 (6.16%) Telecoms
4 14 (5.07%) Organisational Skills
5 12 (4.35%) Documentation Skills
6 7 (2.54%) Inclusion and Diversity
7 6 (2.17%) Advertising
7 6 (2.17%) Analytical Skills
7 6 (2.17%) Billing
8 5 (1.81%) Retail
9 4 (1.45%) Manufacturing
9 4 (1.45%) Public Sector
10 3 (1.09%) Finance
11 2 (0.72%) Military
12 1 (0.36%) Aerospace
Miscellaneous
1 47 (17.03%) Driving Licence
2 33 (11.96%) Onboarding
3 5 (1.81%) iPhone
4 3 (1.09%) Hybrid Cloud
4 3 (1.09%) iPad
5 2 (0.72%) Self-Motivation
6 1 (0.36%) Educational Technology
6 1 (0.36%) Management Information System
6 1 (0.36%) NHS
6 1 (0.36%) Replication
Operating Systems
1 152 (55.07%) Windows
2 78 (28.26%) Windows Server
3 42 (15.22%) Windows 10
4 34 (12.32%) Mac OS
5 11 (3.99%) Android
6 7 (2.54%) Windows Server 2016
6 7 (2.54%) Windows Server 2019
7 4 (1.45%) Apple iOS
8 2 (0.72%) AIX
9 1 (0.36%) Windows Server 2012
Processes & Methodologies
1 90 (32.61%) Customer Service
2 84 (30.43%) Problem-Solving
3 30 (10.87%) Service Delivery
4 29 (10.51%) Continuous Improvement
5 25 (9.06%) Remote Monitoring and Management
6 20 (7.25%) Cybersecurity
7 17 (6.16%) Collaborative Culture
7 17 (6.16%) Infrastructure Engineering
7 17 (6.16%) ITIL
8 16 (5.80%) Project Delivery
9 15 (5.43%) Client Onboarding
10 14 (5.07%) Cloud Security
10 14 (5.07%) Disaster Recovery
10 14 (5.07%) Mentoring
10 14 (5.07%) User Experience
11 12 (4.35%) Stakeholder Management
12 11 (3.99%) Identity Management
12 11 (3.99%) ITSM
13 10 (3.62%) AI
13 10 (3.62%) Incident Management
Programming Languages
1 21 (7.61%) PowerShell
2 4 (1.45%) SQL
2 4 (1.45%) VBScript
3 2 (0.72%) Python
Qualifications
1 15 (5.43%) Microsoft Certification
2 12 (4.35%) Degree
3 9 (3.26%) DBS Check
3 9 (3.26%) Security Cleared
4 8 (2.90%) SC Cleared
5 6 (2.17%) A+ Certification
5 6 (2.17%) HND
6 2 (0.72%) HP APS
7 1 (0.36%) CCNA
7 1 (0.36%) Cisco Certification
7 1 (0.36%) Microsoft Certified Professional
7 1 (0.36%) Network+ Certification
Quality Assurance & Compliance
1 22 (7.97%) SLA
2 10 (3.62%) GDPR
3 6 (2.17%) Cyber Essentials
4 2 (0.72%) Accessibility
System Software
1 112 (40.58%) Active Directory
2 36 (13.04%) Hyper-V
3 27 (9.78%) VMware Infrastructure
4 8 (2.90%) Virtual Desktop
5 7 (2.54%) BitLocker
6 3 (1.09%) Terminal Services
7 1 (0.36%) Terminal Server
Systems Management
1 43 (15.58%) Microsoft Intune
2 10 (3.62%) Autotask
3 7 (2.54%) FortiGate
4 6 (2.17%) SCCM
5 4 (1.45%) Systems Management Server (SMS)
6 2 (0.72%) Netcool
7 1 (0.36%) Active Directory Federation Services
7 1 (0.36%) Jamf Pro
Vendors
1 185 (67.03%) Microsoft
2 32 (11.59%) VMware
3 19 (6.88%) Meraki
4 18 (6.52%) Fortinet
5 13 (4.71%) Cisco
6 9 (3.26%) Google
7 8 (2.90%) HP
7 8 (2.90%) ServiceNow
7 8 (2.90%) SonicWALL
8 6 (2.17%) Draytek
8 6 (2.17%) Veeam
9 5 (1.81%) Apple
9 5 (1.81%) Citrix
9 5 (1.81%) SolarWinds
10 4 (1.45%) Sage
10 4 (1.45%) Sophos
11 3 (1.09%) Barracuda Networks
11 3 (1.09%) Snow
11 3 (1.09%) Ubiquiti
12 2 (0.72%) Samsung