2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 1 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Aug 2026
Same period 2025 Same period 2024
Rank 494 610 563
Rank change year-on-year +116 -47 -57
Permanent jobs requiring a 2nd Line Support Engineer 284 68 278
As % of all permanent jobs in the UK 0.28% 0.14% 0.32%
As % of the Job Titles category 0.29% 0.15% 0.34%
Number of salaries quoted 248 67 251
10th Percentile £29,525 £29,900 £26,250
25th Percentile £31,250 £31,000 £27,750
Median annual salary (50th Percentile) £35,000 £32,750 £32,500
Median % change year-on-year +6.87% +0.77% -
75th Percentile £38,750 £39,125 £36,500
90th Percentile £41,825 £45,000 £40,000
UK excluding London median annual salary £35,000 £32,500 £30,750
% change year-on-year +7.69% +5.69% -3.91%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,263 44,589 81,483
% of permanent jobs with a recognized job title 94.24% 90.05% 94.84%
Number of salaries quoted 66,554 26,541 55,776
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £96,250 £95,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 1 August 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 1 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +105 253 £35,000 +6.87% 28
UK excluding London +75 217 £35,000 +7.69% 23
Work from Home +32 67 £33,500 -1.47% 5
London +15 66 £36,000 -4.00% 6
South East +9 60 £30,000 -11.76% 8
East of England +39 57 £35,000 +7.69% 7
North of England -19 31 £35,000 +7.69% 2
North West +17 28 £35,000 +7.69% 1
Scotland +37 25 £33,500 +3.08%
Midlands -21 23 £32,000 -1.54% 5
West Midlands -21 16 £31,000 -8.15% 2
South West -65 16 £35,000 +0.72% 2
East Midlands -26 7 £35,000 +7.69% 3
Wales - 5 £35,000 -
Yorkshire -28 3 - - 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 1 August 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 179 (63.03%) Microsoft
2 173 (60.92%) Microsoft 365
3 151 (53.17%) Windows
4 108 (38.03%) Active Directory
5 93 (32.75%) Customer Service
6 86 (30.28%) Entra ID
7 85 (29.93%) Problem-Solving
8 80 (28.17%) Azure
9 72 (25.35%) Windows Server
10 66 (23.24%) Microsoft Exchange
11 61 (21.48%) Firewall
12 58 (20.42%) SharePoint
13 56 (19.72%) DNS
14 52 (18.31%) DHCP
15 43 (15.14%) Microsoft Intune
15 43 (15.14%) Windows 10
16 38 (13.38%) Wi-Fi
17 37 (13.03%) TCP/IP
18 35 (12.32%) Hyper-V
18 35 (12.32%) Mac OS
19 33 (11.62%) Service Delivery
20 30 (10.56%) LAN
20 30 (10.56%) VPN
21 29 (10.21%) Continuous Improvement
21 29 (10.21%) WAN
22 28 (9.86%) VMware
23 26 (9.15%) SLA
24 25 (8.80%) PowerShell
24 25 (8.80%) VoIP
25 23 (8.10%) VMware Infrastructure

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 66 (23.24%) Microsoft Exchange
2 58 (20.42%) SharePoint
3 1 (0.35%) WordPress
Applications
1 19 (6.69%) Microsoft Office
2 6 (2.11%) Microsoft Excel
Business Applications
1 3 (1.06%) Dynamics NAV
Cloud Services
1 173 (60.92%) Microsoft 365
2 86 (30.28%) Entra ID
3 80 (28.17%) Azure
4 15 (5.28%) AWS
5 14 (4.93%) OneDrive
6 12 (4.23%) Power Platform
7 11 (3.87%) Google Workspace
8 5 (1.76%) Mimecast
8 5 (1.76%) SaaS
9 3 (1.06%) Dynamics 365
9 3 (1.06%) Microsoft Copilot
9 3 (1.06%) PaaS
9 3 (1.06%) Power Automate
10 2 (0.70%) Amazon EC2
10 2 (0.70%) Virtual Private Cloud
11 1 (0.35%) Azure Storage
11 1 (0.35%) Cloud Computing
Communications & Networking
1 61 (21.48%) Firewall
2 56 (19.72%) DNS
3 52 (18.31%) DHCP
4 38 (13.38%) Wi-Fi
5 37 (13.03%) TCP/IP
6 30 (10.56%) LAN
6 30 (10.56%) VPN
7 29 (10.21%) WAN
8 25 (8.80%) VoIP
9 12 (4.23%) VLAN
10 9 (3.17%) Wireless
11 6 (2.11%) IPsec
11 6 (2.11%) MPLS
12 5 (1.76%) ADSL
12 5 (1.76%) SSL
13 4 (1.41%) Internet
13 4 (1.41%) Remote Desktop
14 3 (1.06%) Broadband
14 3 (1.06%) NAS
15 2 (0.70%) BGP
Database & Business Intelligence
1 9 (3.17%) Power BI
2 2 (0.70%) SQL Server
Development Applications
1 2 (0.70%) JIRA
2 1 (0.35%) Carbide.c++
General
1 107 (37.68%) Social Skills
2 19 (6.69%) Legal
3 16 (5.63%) Telecoms
4 12 (4.23%) Documentation Skills
5 8 (2.82%) Organisational Skills
6 7 (2.46%) Inclusion and Diversity
7 6 (2.11%) Billing
7 6 (2.11%) Finance
8 5 (1.76%) Retail
9 4 (1.41%) Manufacturing
9 4 (1.41%) Public Sector
10 3 (1.06%) Advertising
10 3 (1.06%) Analytical Skills
11 2 (0.70%) Military
12 1 (0.35%) Aerospace
Miscellaneous
1 38 (13.38%) Driving Licence
2 30 (10.56%) Onboarding
3 5 (1.76%) iPhone
4 3 (1.06%) iPad
5 2 (0.70%) Self-Motivation
6 1 (0.35%) Educational Technology
6 1 (0.35%) Management Information System
6 1 (0.35%) NHS
6 1 (0.35%) Replication
Operating Systems
1 151 (53.17%) Windows
2 72 (25.35%) Windows Server
3 43 (15.14%) Windows 10
4 35 (12.32%) Mac OS
5 14 (4.93%) Windows Server 2016
6 13 (4.58%) Windows Server 2019
7 12 (4.23%) Android
8 6 (2.11%) Windows Server 2012
9 5 (1.76%) Apple iOS
10 2 (0.70%) AIX
11 1 (0.35%) Mac OS X
11 1 (0.35%) VMS
11 1 (0.35%) Windows 7
11 1 (0.35%) Windows Server 2008
Processes & Methodologies
1 93 (32.75%) Customer Service
2 85 (29.93%) Problem-Solving
3 33 (11.62%) Service Delivery
4 29 (10.21%) Continuous Improvement
5 22 (7.75%) ITIL
6 21 (7.39%) Cybersecurity
7 18 (6.34%) ITSM
8 17 (5.99%) Collaborative Culture
9 16 (5.63%) Mentoring
10 15 (5.28%) Cloud Security
10 15 (5.28%) Remote Monitoring and Management
10 15 (5.28%) User Experience
11 14 (4.93%) Infrastructure Engineering
12 13 (4.58%) Project Delivery
13 12 (4.23%) Client Onboarding
14 11 (3.87%) Disaster Recovery
14 11 (3.87%) Identity Management
15 10 (3.52%) AI
15 10 (3.52%) Incident Management
15 10 (3.52%) Service Management
Programming Languages
1 25 (8.80%) PowerShell
2 4 (1.41%) SQL
2 4 (1.41%) VBScript
3 2 (0.70%) Python
Qualifications
1 19 (6.69%) Microsoft Certification
2 14 (4.93%) Degree
3 9 (3.17%) DBS Check
4 8 (2.82%) A+ Certification
4 8 (2.82%) Security Cleared
5 7 (2.46%) SC Cleared
6 6 (2.11%) HND
7 2 (0.70%) HP APS
8 1 (0.35%) CCNA
8 1 (0.35%) Cisco Certification
8 1 (0.35%) Microsoft Certified Professional
8 1 (0.35%) Network+ Certification
Quality Assurance & Compliance
1 26 (9.15%) SLA
2 5 (1.76%) GDPR
3 2 (0.70%) Accessibility
System Software
1 108 (38.03%) Active Directory
2 35 (12.32%) Hyper-V
3 23 (8.10%) VMware Infrastructure
4 10 (3.52%) Virtual Desktop
5 7 (2.46%) BitLocker
6 3 (1.06%) Terminal Services
7 1 (0.35%) Terminal Server
Systems Management
1 43 (15.14%) Microsoft Intune
2 10 (3.52%) Autotask
3 7 (2.46%) FortiGate
3 7 (2.46%) SCCM
4 6 (2.11%) Active Directory Federation Services
5 4 (1.41%) Systems Management Server (SMS)
6 2 (0.70%) Netcool
Vendors
1 179 (63.03%) Microsoft
2 28 (9.86%) VMware
3 16 (5.63%) Meraki
4 13 (4.58%) Cisco
5 10 (3.52%) Google
6 9 (3.17%) Fortinet
7 8 (2.82%) HP
8 7 (2.46%) ServiceNow
8 7 (2.46%) Sophos
9 6 (2.11%) Veeam
10 5 (1.76%) SolarWinds
11 4 (1.41%) Sage
12 3 (1.06%) Barracuda Networks
12 3 (1.06%) Snow
12 3 (1.06%) SonicWALL
12 3 (1.06%) Ubiquiti
13 2 (0.70%) Citrix
13 2 (0.70%) Oracle
13 2 (0.70%) Samsung
14 1 (0.35%) ConnectWise