2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 1 November 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
1 Nov 2026		 Same period 2025 Same period 2024
Rank 580 562 544
Rank change year-on-year -18 -18 -88
Permanent 2nd Line Support Engineer jobs 240 114 202
As % of all permanent jobs in the UK 0.20% 0.23% 0.30%
As % of the Job Titles category 0.21% 0.25% 0.31%
Number of salaries quoted 204 108 164
10th Percentile £29,750 £29,425 £27,575
25th Percentile £31,250 £30,750 £29,188
Median annual salary (50th Percentile) £35,000 £33,500 £33,500
Median % change year-on-year +4.48% - +3.08%
75th Percentile £38,750 £38,750 £39,063
90th Percentile £40,000 £42,500 £45,000
UK excluding London median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% +4.84%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job adverts matching a recognised job title. The table also shows what proportion of all permanent IT job adverts they make up.

6 months to
1 Nov 2026		 Same period 2025 Same period 2024
Permanent job adverts in the UK matching a recognised job title 112,557 45,468 64,622
% of permanent job adverts matching a recognised job title 91.92% 90.21% 95.06%
Number of salaries quoted 75,153 27,366 36,680
10th Percentile £30,750 £28,250 £31,250
25th Percentile £41,250 £35,000 £42,000
Median annual salary (50th Percentile) £59,000 £52,500 £57,000
Median % change year-on-year +12.38% -7.89% -5.00%
75th Percentile £76,250 £73,750 £75,000
90th Percentile £97,500 £92,500 £95,000
UK excluding London median annual salary £55,000 £46,000 £50,000
% change year-on-year +19.57% -8.00% -4.76%

2nd Line Support Engineer Job Vacancy Trend

Historical trend showing the proportion of permanent 2nd Line Support Engineer job postings relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer Salary Histogram

Salary distribution for 2nd Line Support Engineer jobs over the 6 months to 1 November 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in 2nd Line Support Engineer jobs within the UK over the 6 months to 1 November 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Job Ads
Past 6 Months		 Median Salary
Past 6 Months		 Median Salary
% Change
on Same Period
Last Year		 Live
Jobs
England -46 209 £35,000 +4.48% 13
UK excluding London -56 196 £35,000 +4.48% 11
East of England -5 54 £35,000 +4.48% 3
South East -65 46 £35,000 +4.48% 1
London -46 44 £36,500 -6.41% 3
Work from Home -30 43 £35,000 +6.06% 3
North of England -43 38 £34,000 +4.62% 4
North West -27 34 £34,000 +4.62% 3
Scotland - 26 £33,500 - 1
Midlands -69 20 £33,500 -
West Midlands -50 14 £32,500 -13.33%
South West -89 7 £35,000 +6.06% 3
East Midlands -41 6 £35,000 +4.48%
Wales - 5 £35,000 -
Yorkshire -41 4 £35,000 -

2nd Line Support Engineer Skill Set Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 1 November 2026, 2nd Line Support Engineer job ads cited the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent 2nd Line Support Engineer job ads.

RankSkillShareJob Ads
1Microsoft68.3%164
2Microsoft 36565.8%158
3Windows54.2%130
4Active Directory44.2%106
5Entra ID37.9%91
6Customer Service31.3%75
7Problem-Solving28.8%69
8Windows Server27.9%67
9Firewall26.7%64
10Azure25.0%60
11Microsoft Exchange23.3%56
12SharePoint21.7%52
13DNS20.8%50
14DHCP18.8%45
14Microsoft Intune18.8%45
14VPN18.8%45
17TCP/IP17.9%43
18Windows 1016.3%39
19macOS13.3%32
20Hyper-V12.9%31
21LAN12.5%30
21VMware12.5%30
23Remote Monitoring and Management12.1%29
23WAN12.1%29
25Continuous Improvement11.7%28
26Wi-Fi10.4%25
27Fortinet9.6%23
28VoIP9.2%22
29Infrastructure Engineering8.8%21
29Meraki8.8%21

2nd Line Support Engineer Skill Set Co-Occurring Skills & Capabilities by Category

The table below expands on the one above by listing co-occurrences one category at a time. It covers the same employment type, locality and period, with up to 20 co-occurrences in each category.

Job Titles

RankJob TitleShareJob Ads
1IT Support Engineer69.6%167
21st/2nd Line Support Engineer26.7%64
32nd Line Desktop Support Engineer7.1%17
32nd Line Technical Support Engineer7.1%17
5Microsoft Engineer5.8%14
6Microsoft 365 Engineer4.6%11
7Field Support Engineer4.2%10
8Cloud Engineer3.3%8
92nd Line Support Analyst2.5%6
9Lead Cloud Engineer2.5%6
9Support Team Leader2.5%6
12IT Support Analyst2.1%5
12Windows Support Engineer2.1%5
14Azure Engineer1.7%4
14Mac Engineer1.7%4
14Service Desk Engineer1.7%4
14Service Desk Support1.7%4
18Software Support Engineer0.8%2
191st/2nd Line Support Technician0.4%1
192nd Line Desktop Support Analyst0.4%1
2nd Line Support Engineer jobs