2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £31,000 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 557 598 877
Rank change year-on-year +41 +279 -167
Permanent jobs requiring a 2nd Line Support Engineer 361 418 365
As % of all permanent jobs advertised in the UK 0.37% 0.40% 0.24%
As % of the Job Titles category 0.39% 0.44% 0.25%
Number of salaries quoted 346 385 346
10th Percentile £26,000 £26,250 £25,000
25th Percentile £27,500 £28,000 £26,250
Median annual salary (50th Percentile) £31,000 £32,500 £31,500
Median % change year-on-year -4.62% +3.17% +8.62%
75th Percentile £35,000 £37,250 £34,500
90th Percentile £38,750 £40,000 £38,750
UK excluding London median annual salary £30,000 £31,500 £30,000
% change year-on-year -4.76% +5.00% +7.14%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 27 April 2024.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +68 341 £31,500 -3.08% 75
UK excluding London +21 297 £30,000 -4.76% 70
South East -29 77 £30,000 -3.23% 20
North of England +87 76 £30,000 +5.26% 12
Work from Home +76 73 £32,500 - 20
London +72 64 £34,000 -5.56% 10
East of England +35 54 £32,500 - 7
South West -5 43 £33,000 -9.59% 12
North West +24 36 £29,500 -7.81% 10
Midlands +13 30 £30,000 - 15
North East +18 22 £32,250 +0.78%
Yorkshire +93 18 £32,500 +17.75% 2
West Midlands +28 17 £30,000 -4.76% 11
East Midlands -11 13 £32,500 +8.33% 4
Wales +20 10 £27,500 - 4
Scotland -63 5 £29,000 -9.38% 2
Northern Ireland +32 2 £38,750 +19.23%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 269 (74.52%) Windows
2 251 (69.53%) Active Directory
3 243 (67.31%) Microsoft
4 239 (66.20%) Microsoft 365
5 163 (45.15%) Social Skills
6 155 (42.94%) Azure
7 126 (34.90%) Windows Server
8 120 (33.24%) Problem-Solving
9 113 (31.30%) Windows 10
10 102 (28.25%) VMware
11 97 (26.87%) SharePoint
11 97 (26.87%) Customer Service
12 91 (25.21%) Microsoft Office
13 89 (24.65%) Microsoft Exchange
14 84 (23.27%) Firewall
15 74 (20.50%) Microsoft Intune
16 72 (19.94%) VMware Infrastructure
17 59 (16.34%) ITIL
17 59 (16.34%) Microsoft Certification
18 58 (16.07%) Entra ID
19 57 (15.79%) Hyper-V
20 48 (13.30%) Wi-Fi
21 45 (12.47%) Degree
22 41 (11.36%) WAN
23 40 (11.08%) LAN
23 40 (11.08%) DNS
23 40 (11.08%) Analytical Skills
24 38 (10.53%) Linux
25 36 (9.97%) Mac OS
26 35 (9.70%) Security Cleared

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 97 (26.87%) SharePoint
2 89 (24.65%) Microsoft Exchange
3 7 (1.94%) SharePoint 2010
3 7 (1.94%) SharePoint 2013
4 5 (1.39%) Confluence
5 4 (1.11%) Jupyter
6 2 (0.55%) Exchange Server 2007
6 2 (0.55%) Exchange Server 2010
6 2 (0.55%) Exchange Server 2013
7 1 (0.28%) IBM Notes
7 1 (0.28%) Skype for Business
Applications
1 91 (25.21%) Microsoft Office
2 9 (2.49%) Microsoft Excel
3 3 (0.83%) Spreadsheet
Business Applications
1 2 (0.55%) Remedy ITSM
2 1 (0.28%) Dynamics AX
Cloud Services
1 239 (66.20%) Microsoft 365
2 155 (42.94%) Azure
3 58 (16.07%) Entra ID
4 30 (8.31%) OneDrive
5 20 (5.54%) AWS
6 19 (5.26%) GCP
7 4 (1.11%) Dynamics 365
7 4 (1.11%) Mimecast
8 3 (0.83%) Azure Sentinel
8 3 (0.83%) Google Workspace
9 2 (0.55%) SaaS
10 1 (0.28%) Azure DevOps
10 1 (0.28%) Power Platform
10 1 (0.28%) WhatsApp
Communications & Networking
1 84 (23.27%) Firewall
2 48 (13.30%) Wi-Fi
3 41 (11.36%) WAN
4 40 (11.08%) DNS
4 40 (11.08%) LAN
5 30 (8.31%) DHCP
6 27 (7.48%) VPN
7 26 (7.20%) VLAN
8 21 (5.82%) Network Security
9 19 (5.26%) SAN
9 19 (5.26%) TCP/IP
10 16 (4.43%) VoIP
11 15 (4.16%) Remote Desktop
12 14 (3.88%) Internet
13 7 (1.94%) Intranet
13 7 (1.94%) NAS
14 4 (1.11%) Ethernet
14 4 (1.11%) Wireless
15 3 (0.83%) SMTP
15 3 (0.83%) Unified Communications
Database & Business Intelligence
1 28 (7.76%) SQL Server
2 14 (3.88%) Amazon RDS
3 8 (2.22%) MariaDB
3 8 (2.22%) MySQL
4 4 (1.11%) Metabase
5 1 (0.28%) Power BI
5 1 (0.28%) Relational Database
Development Applications
1 9 (2.49%) JIRA
2 4 (1.11%) Visual Studio Code
General
1 163 (45.15%) Social Skills
2 40 (11.08%) Analytical Skills
3 35 (9.70%) Organisational Skills
4 31 (8.59%) Finance
5 15 (4.16%) Manufacturing
6 14 (3.88%) Law
7 12 (3.32%) Legal
8 9 (2.49%) Documentation Skills
9 7 (1.94%) Telecoms
10 6 (1.66%) Inclusion and Diversity
10 6 (1.66%) Retail
11 2 (0.55%) Banking
11 2 (0.55%) Games
12 1 (0.28%) Advertising
12 1 (0.28%) Automotive
12 1 (0.28%) Electronics
12 1 (0.28%) Financial Institution
12 1 (0.28%) Marketing
12 1 (0.28%) Pharmaceutical
12 1 (0.28%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.11%) Cocoa
2 2 (0.55%) .NET
3 1 (0.28%) ARM Templates
3 1 (0.28%) CSS
3 1 (0.28%) EDI
3 1 (0.28%) Web Services
3 1 (0.28%) XML
Miscellaneous
1 28 (7.76%) Driving Licence
2 21 (5.82%) Onboarding
3 19 (5.26%) EPoS
4 11 (3.05%) Enterprise Storage
4 11 (3.05%) iPad
5 10 (2.77%) Self-Motivation
6 8 (2.22%) Clustering
7 7 (1.94%) Video Conferencing
8 6 (1.66%) Smartphone
9 5 (1.39%) Management Information System
10 4 (1.11%) Raspberry Pi
11 3 (0.83%) Apple TV
12 2 (0.55%) PKI
12 2 (0.55%) Replication
13 1 (0.28%) Foreign Exchange (FX)
13 1 (0.28%) Hedge funds
13 1 (0.28%) iPhone
13 1 (0.28%) Life Science
13 1 (0.28%) New Media
13 1 (0.28%) Tandem
Operating Systems
1 269 (74.52%) Windows
2 126 (34.90%) Windows Server
3 113 (31.30%) Windows 10
4 38 (10.53%) Linux
5 36 (9.97%) Mac OS
6 26 (7.20%) Windows Server 2012
7 20 (5.54%) Apple iOS
8 14 (3.88%) Windows Server 2019
9 13 (3.60%) Android
10 10 (2.77%) Windows 7
11 9 (2.49%) Windows Server 2016
12 7 (1.94%) Windows Server 2008
13 5 (1.39%) CentOS
14 3 (0.83%) Mac OS X
15 1 (0.28%) Windows 8
15 1 (0.28%) Windows Mobile
15 1 (0.28%) Windows NT
15 1 (0.28%) Windows XP
Processes & Methodologies
1 120 (33.24%) Problem-Solving
2 97 (26.87%) Customer Service
3 59 (16.34%) ITIL
4 30 (8.31%) Incident Management
5 24 (6.65%) Computer Science
6 23 (6.37%) Mobile Device Management
7 21 (5.82%) Service Delivery
8 16 (4.43%) Infrastructure Engineering
9 14 (3.88%) Change Management
9 14 (3.88%) Time Management
10 12 (3.32%) ITSM
10 12 (3.32%) Mentoring
10 12 (3.32%) Problem Management
10 12 (3.32%) Project Delivery
10 12 (3.32%) Server Management
11 11 (3.05%) Antivirus Management
11 11 (3.05%) Desktop Virtualisation
11 11 (3.05%) Kalman Filter
12 10 (2.77%) Continuous Improvement
12 10 (2.77%) Server Virtualisation
Programming Languages
1 29 (8.03%) PowerShell
2 12 (3.32%) SQL
3 3 (0.83%) Python
4 2 (0.55%) Bash
5 1 (0.28%) Bicep
5 1 (0.28%) C++
5 1 (0.28%) JavaScript
5 1 (0.28%) Perl
Qualifications
1 59 (16.34%) Microsoft Certification
2 45 (12.47%) Degree
3 35 (9.70%) Security Cleared
4 28 (7.76%) A+ Certification
5 27 (7.48%) SC Cleared
6 25 (6.93%) DBS Check
7 23 (6.37%) Computer Science Degree
8 21 (5.82%) MCP
9 15 (4.16%) Azure Certification
10 10 (2.77%) Network+ Certification
11 8 (2.22%) CompTIA Security+
11 8 (2.22%) MCSE
12 7 (1.94%) MCITP
13 6 (1.66%) CCNA
13 6 (1.66%) Cisco Certification
13 6 (1.66%) HND
14 5 (1.39%) MCDST
15 3 (0.83%) ITIL Certification
16 2 (0.55%) DV Cleared
16 2 (0.55%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 29 (8.03%) SLA
2 1 (0.28%) Cyber Essentials
2 1 (0.28%) GDPR
2 1 (0.28%) ISO/IEC 27001
2 1 (0.28%) PCI DSS
System Software
1 251 (69.53%) Active Directory
2 72 (19.94%) VMware Infrastructure
3 57 (15.79%) Hyper-V
4 15 (4.16%) VMware ESXi
5 13 (3.60%) Virtual Desktop
6 8 (2.22%) vSphere
7 7 (1.94%) XenApp
7 7 (1.94%) XenDesktop
8 6 (1.66%) VMware Workstation
9 3 (0.83%) Terminal Services
10 1 (0.28%) Firmware
10 1 (0.28%) Virtual Servers
10 1 (0.28%) VMware NSX
Systems Management
1 74 (20.50%) Microsoft Intune
2 26 (7.20%) SCCM
3 12 (3.32%) vCenter Server
4 8 (2.22%) Failover Clustering
4 8 (2.22%) Jamf Pro
5 7 (1.94%) Autotask
6 6 (1.66%) SmoothWall
7 3 (0.83%) NetBackup
8 2 (0.55%) Ansible
8 2 (0.55%) Puppet
8 2 (0.55%) Single Sign-On
9 1 (0.28%) AirWatch
9 1 (0.28%) Backup Exec
9 1 (0.28%) Dell DRAC
9 1 (0.28%) FortiGate
9 1 (0.28%) Opsgenie
9 1 (0.28%) SCOM
9 1 (0.28%) SCVMM
Vendors
1 243 (67.31%) Microsoft
2 102 (28.25%) VMware
3 35 (9.70%) Citrix
4 27 (7.48%) Apple
5 26 (7.20%) Cisco
6 21 (5.82%) HP
6 21 (5.82%) Sophos
7 20 (5.54%) Veeam
8 17 (4.71%) Google
9 16 (4.43%) Dell
10 10 (2.77%) Datto
11 7 (1.94%) Remedy
11 7 (1.94%) ServiceNow
11 7 (1.94%) Symantec
12 6 (1.66%) ESET
12 6 (1.66%) Meraki
13 5 (1.39%) Draytek
14 4 (1.11%) Salesforce
14 4 (1.11%) Sun
14 4 (1.11%) Veritas