2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 11 May 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
11 May 2026
Same period 2025 Same period 2024
Rank 457 579 555
Rank change year-on-year +122 -24 +27
Permanent jobs requiring a 2nd Line Support Engineer 270 76 354
As % of all permanent jobs in the UK 0.30% 0.17% 0.37%
As % of the Job Titles category 0.32% 0.19% 0.39%
Number of salaries quoted 244 76 340
10th Percentile £29,000 £28,750 £25,975
25th Percentile £30,688 £29,000 £26,750
Median annual salary (50th Percentile) £35,000 £32,500 £31,000
Median % change year-on-year +7.69% +4.84% -4.62%
75th Percentile £40,000 £37,625 £35,000
90th Percentile £42,500 £42,125 £38,750
UK excluding London median annual salary £33,500 £31,500 £30,000
% change year-on-year +6.35% +5.00% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 84,208 39,316 91,343
% of permanent jobs with a recognized job title 93.15% 89.55% 94.56%
Number of salaries quoted 55,431 23,382 67,108
10th Percentile £30,000 £30,000 £28,500
25th Percentile £40,000 £41,250 £38,500
Median annual salary (50th Percentile) £55,000 £58,000 £52,550
Median % change year-on-year -5.17% +10.37% -12.42%
75th Percentile £75,000 £77,500 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -5.66%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 11 May 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 11 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +126 255 £35,000 +7.69% 65
UK excluding London +88 206 £33,500 +6.35% 58
South East +39 73 £30,000 -3.23% 18
London +21 63 £40,000 +5.26% 11
Work from Home +46 52 £30,000 -7.69% 17
East of England +24 41 £35,000 +16.67% 11
Midlands -15 33 £35,000 +7.69% 8
South West -32 23 £33,000 +1.54% 7
West Midlands -6 22 £32,500 -15.03% 7
North of England -40 22 £30,000 - 12
North West +2 17 £30,000 -8.40% 8
Scotland +9 13 £40,000 +23.08% 2
East Midlands -30 6 £35,000 +7.69% 1
Yorkshire -49 5 £33,500 +11.67% 3
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 11 May 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 165 (61.11%) Microsoft 365
2 160 (59.26%) Microsoft
3 143 (52.96%) Windows
4 112 (41.48%) Active Directory
5 102 (37.78%) Azure
6 99 (36.67%) Problem-Solving
7 88 (32.59%) Windows Server
8 66 (24.44%) Entra ID
9 64 (23.70%) Customer Service
10 63 (23.33%) Firewall
11 62 (22.96%) DHCP
11 62 (22.96%) DNS
12 59 (21.85%) Microsoft Exchange
13 56 (20.74%) Wi-Fi
14 52 (19.26%) Windows 10
15 47 (17.41%) SharePoint
16 43 (15.93%) VPN
17 40 (14.81%) Microsoft Intune
18 39 (14.44%) LAN
18 39 (14.44%) SLA
19 37 (13.70%) Hyper-V
19 37 (13.70%) WAN
20 32 (11.85%) TCP/IP
21 30 (11.11%) VoIP
21 30 (11.11%) Windows Server 2016
22 29 (10.74%) Windows Server 2019
23 28 (10.37%) ITIL
24 27 (10.00%) Mac OS
25 26 (9.63%) VLAN
26 25 (9.26%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (21.85%) Microsoft Exchange
2 47 (17.41%) SharePoint
3 1 (0.37%) Confluence
3 1 (0.37%) IIS
3 1 (0.37%) WordPress
Applications
1 23 (8.52%) Microsoft Office
2 2 (0.74%) Microsoft Excel
Business Applications
1 5 (1.85%) Dynamics NAV
2 4 (1.48%) Dynamics CRM
Cloud Services
1 165 (61.11%) Microsoft 365
2 102 (37.78%) Azure
3 66 (24.44%) Entra ID
4 21 (7.78%) Google Workspace
5 20 (7.41%) AWS
6 14 (5.19%) OneDrive
7 7 (2.59%) Mimecast
7 7 (2.59%) Power Platform
8 3 (1.11%) Microsoft Copilot
8 3 (1.11%) PaaS
8 3 (1.11%) Power Automate
8 3 (1.11%) SaaS
9 2 (0.74%) Dynamics 365
10 1 (0.37%) Amazon EC2
10 1 (0.37%) Azure Storage
10 1 (0.37%) GCP
10 1 (0.37%) Virtual Private Cloud
Communications & Networking
1 63 (23.33%) Firewall
2 62 (22.96%) DHCP
2 62 (22.96%) DNS
3 56 (20.74%) Wi-Fi
4 43 (15.93%) VPN
5 39 (14.44%) LAN
6 37 (13.70%) WAN
7 32 (11.85%) TCP/IP
8 30 (11.11%) VoIP
9 26 (9.63%) VLAN
10 12 (4.44%) Wireless
11 8 (2.96%) Remote Desktop
12 6 (2.22%) IPsec
13 5 (1.85%) ADSL
14 4 (1.48%) Broadband
15 3 (1.11%) NAS
15 3 (1.11%) SD-WAN
15 3 (1.11%) WebEx
16 2 (0.74%) BGP
16 2 (0.74%) NetScaler
Database & Business Intelligence
1 5 (1.85%) Power BI
2 1 (0.37%) Amazon RDS
2 1 (0.37%) SQL Server
Development Applications
1 6 (2.22%) JIRA
General
1 77 (28.52%) Social Skills
2 13 (4.81%) Telecoms
3 10 (3.70%) Finance
3 10 (3.70%) Legal
4 8 (2.96%) Law
4 8 (2.96%) Manufacturing
5 7 (2.59%) Retail
6 6 (2.22%) Advertising
6 6 (2.22%) Marketing
7 5 (1.85%) Inclusion and Diversity
8 4 (1.48%) Organisational Skills
9 3 (1.11%) Documentation Skills
10 2 (0.74%) Billing
10 2 (0.74%) Electronics
10 2 (0.74%) Military
10 2 (0.74%) Public Sector
11 1 (0.37%) Analytical Skills
11 1 (0.37%) Banking
11 1 (0.37%) Front Office
Miscellaneous
1 22 (8.15%) Driving Licence
2 15 (5.56%) Onboarding
3 2 (0.74%) Self-Motivation
4 1 (0.37%) IoT
4 1 (0.37%) Mobile App
4 1 (0.37%) NHS
4 1 (0.37%) Smartphone
4 1 (0.37%) Video Conferencing
4 1 (0.37%) Video\Live Streaming
Operating Systems
1 143 (52.96%) Windows
2 88 (32.59%) Windows Server
3 52 (19.26%) Windows 10
4 30 (11.11%) Windows Server 2016
5 29 (10.74%) Windows Server 2019
6 27 (10.00%) Mac OS
7 17 (6.30%) Windows Server 2012
8 15 (5.56%) Android
9 13 (4.81%) Apple iOS
10 2 (0.74%) Windows 7
10 2 (0.74%) Windows Server 2008
11 1 (0.37%) AIX
11 1 (0.37%) Mac OS X
11 1 (0.37%) VMS
Processes & Methodologies
1 99 (36.67%) Problem-Solving
2 64 (23.70%) Customer Service
3 28 (10.37%) ITIL
4 25 (9.26%) Cybersecurity
5 24 (8.89%) Service Delivery
6 17 (6.30%) Continuous Improvement
7 15 (5.56%) Remote Monitoring and Management
8 14 (5.19%) Service Management
9 13 (4.81%) ITSM
10 10 (3.70%) Mentoring
10 10 (3.70%) Mobile Device Management
11 9 (3.33%) Cloud Security
11 9 (3.33%) Configuration Management
11 9 (3.33%) Infrastructure Engineering
12 8 (2.96%) Computer Science
12 8 (2.96%) Incident Management
12 8 (2.96%) Proactive Maintenance
13 7 (2.59%) Asset Management
13 7 (2.59%) Identity Management
13 7 (2.59%) Problem Management
Programming Languages
1 17 (6.30%) PowerShell
2 2 (0.74%) Python
2 2 (0.74%) SQL
Qualifications
1 20 (7.41%) Microsoft Certification
2 13 (4.81%) Security Cleared
3 12 (4.44%) SC Cleared
4 10 (3.70%) Degree
5 8 (2.96%) A+ Certification
5 8 (2.96%) DBS Check
6 5 (1.85%) CompTIA Security+
7 3 (1.11%) Network+ Certification
8 2 (0.74%) HND
8 2 (0.74%) HP APS
9 1 (0.37%) CCNA
9 1 (0.37%) CCNP
9 1 (0.37%) Cisco Certification
9 1 (0.37%) Microsoft Certified Professional
Quality Assurance & Compliance
1 39 (14.44%) SLA
2 7 (2.59%) Cyber Essentials
3 4 (1.48%) ISO/IEC 27001
3 4 (1.48%) NIST
4 3 (1.11%) Accessibility
4 3 (1.11%) GDPR
4 3 (1.11%) QA
System Software
1 112 (41.48%) Active Directory
2 37 (13.70%) Hyper-V
3 16 (5.93%) VMware Infrastructure
4 11 (4.07%) Virtual Desktop
5 6 (2.22%) BitLocker
6 3 (1.11%) Terminal Services
Systems Management
1 40 (14.81%) Microsoft Intune
2 16 (5.93%) Active Directory Federation Services
3 6 (2.22%) Autotask
3 6 (2.22%) SCCM
4 4 (1.48%) FortiGate
4 4 (1.48%) Jamf Pro
5 1 (0.37%) Netcool
Vendors
1 160 (59.26%) Microsoft
2 21 (7.78%) VMware
3 20 (7.41%) Google
4 8 (2.96%) HP
4 8 (2.96%) Sophos
5 7 (2.59%) Apple
6 6 (2.22%) Fortinet
6 6 (2.22%) Samsung
7 5 (1.85%) Meraki
7 5 (1.85%) SolarWinds
8 4 (1.48%) Cisco
8 4 (1.48%) Veeam
9 3 (1.11%) Barracuda Networks
9 3 (1.11%) Sage
9 3 (1.11%) SonicWALL
10 2 (0.74%) Aruba
10 2 (0.74%) CheckPoint
10 2 (0.74%) F5
10 2 (0.74%) Palo Alto
10 2 (0.74%) SAP