2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 29 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
29 Mar 2026
Same period 2025 Same period 2024
Rank 444 552 520
Rank change year-on-year +108 -32 +96
Permanent jobs requiring a 2nd Line Support Engineer 268 93 356
As % of all permanent jobs in the UK 0.34% 0.23% 0.40%
As % of the Job Titles category 0.37% 0.25% 0.42%
Number of salaries quoted 249 88 342
10th Percentile £28,500 £28,500 £26,000
25th Percentile £30,750 £29,000 £27,500
Median annual salary (50th Percentile) £35,000 £33,250 £30,000
Median % change year-on-year +5.26% +10.83% -7.69%
75th Percentile £40,000 £38,750 £34,250
90th Percentile £42,500 £40,600 £38,675
UK excluding London median annual salary £33,500 £31,500 £30,000
% change year-on-year +6.35% +5.00% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 72,188 37,006 84,379
% of permanent jobs with a recognized job title 92.12% 90.01% 94.57%
Number of salaries quoted 46,349 23,310 63,655
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £79,500 £72,433
90th Percentile £95,000 £100,000 £91,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 29 March 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 29 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +114 258 £35,000 +4.48% 44
UK excluding London +92 212 £33,500 +6.35% 36
South East +15 71 £32,500 - 7
Work from Home +32 59 £33,000 +10.00% 12
London +24 56 £40,000 +5.26% 9
East of England +9 39 £35,000 +7.69% 7
Midlands +1 35 £35,000 +14.75% 5
South West -16 32 £32,500 -2.99% 7
North of England -37 25 £30,000 - 11
West Midlands +7 21 £35,000 +12.90% 4
North West -12 17 £30,000 - 7
Scotland -24 9 £40,000 +30.08%
East Midlands -38 9 £33,500 +10.74% 1
Yorkshire -50 8 £33,500 +11.67% 4
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 29 March 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 177 (66.04%) Microsoft 365
2 163 (60.82%) Windows
3 160 (59.70%) Microsoft
4 125 (46.64%) Active Directory
5 115 (42.91%) Windows Server
6 113 (42.16%) Azure
7 103 (38.43%) Problem-Solving
8 76 (28.36%) Firewall
9 74 (27.61%) DNS
10 69 (25.75%) DHCP
11 67 (25.00%) Microsoft Exchange
12 64 (23.88%) Windows 10
13 55 (20.52%) Customer Service
13 55 (20.52%) Entra ID
13 55 (20.52%) Wi-Fi
14 53 (19.78%) VPN
15 50 (18.66%) TCP/IP
16 49 (18.28%) Microsoft Intune
17 47 (17.54%) Hyper-V
18 45 (16.79%) LAN
19 43 (16.04%) SharePoint
20 39 (14.55%) WAN
21 37 (13.81%) VLAN
22 36 (13.43%) Windows Server 2016
23 35 (13.06%) SLA
23 35 (13.06%) Windows Server 2019
24 33 (12.31%) Google Workspace
25 30 (11.19%) VMware
26 29 (10.82%) ITIL
26 29 (10.82%) Mac OS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (25.00%) Microsoft Exchange
2 43 (16.04%) SharePoint
3 1 (0.37%) Confluence
3 1 (0.37%) IIS
Applications
1 23 (8.58%) Microsoft Office
2 3 (1.12%) Microsoft Excel
Business Applications
1 5 (1.87%) Dynamics CRM
1 5 (1.87%) Dynamics NAV
Cloud Services
1 177 (66.04%) Microsoft 365
2 113 (42.16%) Azure
3 55 (20.52%) Entra ID
4 33 (12.31%) Google Workspace
5 24 (8.96%) AWS
6 15 (5.60%) OneDrive
7 7 (2.61%) Mimecast
8 5 (1.87%) SaaS
9 2 (0.75%) Microsoft Copilot
10 1 (0.37%) GCP
10 1 (0.37%) PaaS
10 1 (0.37%) Power Automate
10 1 (0.37%) Power Platform
Communications & Networking
1 76 (28.36%) Firewall
2 74 (27.61%) DNS
3 69 (25.75%) DHCP
4 55 (20.52%) Wi-Fi
5 53 (19.78%) VPN
6 50 (18.66%) TCP/IP
7 45 (16.79%) LAN
8 39 (14.55%) WAN
9 37 (13.81%) VLAN
10 29 (10.82%) VoIP
11 11 (4.10%) Remote Desktop
11 11 (4.10%) Wireless
12 7 (2.61%) IPsec
13 5 (1.87%) ADSL
14 4 (1.49%) Broadband
15 3 (1.12%) DKIM
15 3 (1.12%) DMARC
15 3 (1.12%) WebEx
16 2 (0.75%) NetScaler
16 2 (0.75%) SD-WAN
Database & Business Intelligence
1 5 (1.87%) Amazon RDS
2 4 (1.49%) SQL Server
3 1 (0.37%) Power BI
Development Applications
1 7 (2.61%) JIRA
General
1 81 (30.22%) Social Skills
2 15 (5.60%) Law
3 13 (4.85%) Marketing
4 10 (3.73%) Manufacturing
5 8 (2.99%) Finance
5 8 (2.99%) Telecoms
6 7 (2.61%) Retail
7 5 (1.87%) Advertising
8 4 (1.49%) Dutch Language
8 4 (1.49%) French Language
8 4 (1.49%) Legal
8 4 (1.49%) Organisational Skills
8 4 (1.49%) Spanish Language
9 3 (1.12%) Electronics
9 3 (1.12%) Public Sector
10 2 (0.75%) Inclusion and Diversity
11 1 (0.37%) Analytical Skills
11 1 (0.37%) Banking
11 1 (0.37%) Front Office
11 1 (0.37%) German Language
Miscellaneous
1 39 (14.55%) Driving Licence
2 11 (4.10%) Onboarding
3 2 (0.75%) IoT
3 2 (0.75%) iPad
3 2 (0.75%) iPhone
3 2 (0.75%) Mobile App
4 1 (0.37%) Client/Server
4 1 (0.37%) Hedge funds
4 1 (0.37%) NHS
4 1 (0.37%) Self-Motivation
4 1 (0.37%) Smartphone
4 1 (0.37%) Video Conferencing
4 1 (0.37%) Video\Live Streaming
Operating Systems
1 163 (60.82%) Windows
2 115 (42.91%) Windows Server
3 64 (23.88%) Windows 10
4 36 (13.43%) Windows Server 2016
5 35 (13.06%) Windows Server 2019
6 29 (10.82%) Mac OS
7 20 (7.46%) Windows Server 2012
8 18 (6.72%) Apple iOS
9 17 (6.34%) Android
10 4 (1.49%) Linux
11 2 (0.75%) Windows 7
11 2 (0.75%) Windows Server 2008
12 1 (0.37%) Mac OS X
12 1 (0.37%) VMS
Processes & Methodologies
1 103 (38.43%) Problem-Solving
2 55 (20.52%) Customer Service
3 29 (10.82%) ITIL
4 27 (10.07%) Service Delivery
5 22 (8.21%) Cybersecurity
6 20 (7.46%) ITSM
7 19 (7.09%) Service Management
8 17 (6.34%) Continuous Improvement
8 17 (6.34%) Infrastructure Engineering
8 17 (6.34%) Mentoring
9 15 (5.60%) Configuration Management
9 15 (5.60%) Remote Monitoring and Management
10 14 (5.22%) Mobile Device Management
11 9 (3.36%) Asset Management
11 9 (3.36%) Proactive Maintenance
12 8 (2.99%) Computer Science
13 7 (2.61%) Collaborative Working
13 7 (2.61%) Process Improvement
13 7 (2.61%) Project Delivery
14 6 (2.24%) Root Cause Analysis
Programming Languages
1 14 (5.22%) PowerShell
2 5 (1.87%) SQL
Qualifications
1 22 (8.21%) Microsoft Certification
2 18 (6.72%) Security Cleared
3 17 (6.34%) SC Cleared
4 9 (3.36%) Degree
5 8 (2.99%) A+ Certification
6 6 (2.24%) BPSS Clearance
7 5 (1.87%) CompTIA Security+
8 4 (1.49%) Computer Science Degree
8 4 (1.49%) Microsoft Certified Professional
9 3 (1.12%) DBS Check
9 3 (1.12%) Network+ Certification
10 1 (0.37%) CCNA
10 1 (0.37%) CCNP
10 1 (0.37%) Cisco Certification
10 1 (0.37%) HP APS
Quality Assurance & Compliance
1 35 (13.06%) SLA
2 7 (2.61%) Cyber Essentials
3 4 (1.49%) ISO/IEC 27001
3 4 (1.49%) NIST
4 3 (1.12%) GDPR
4 3 (1.12%) QA
5 1 (0.37%) Accessibility
System Software
1 125 (46.64%) Active Directory
2 47 (17.54%) Hyper-V
3 20 (7.46%) VMware Infrastructure
4 13 (4.85%) Virtual Desktop
5 4 (1.49%) BitLocker
6 3 (1.12%) Firmware
7 1 (0.37%) Terminal Services
Systems Management
1 49 (18.28%) Microsoft Intune
2 19 (7.09%) Active Directory Federation Services
3 12 (4.48%) Jamf Pro
4 6 (2.24%) Autotask
5 5 (1.87%) SCCM
6 2 (0.75%) FortiGate
Vendors
1 160 (59.70%) Microsoft
2 30 (11.19%) VMware
3 28 (10.45%) Google
4 16 (5.97%) Apple
5 12 (4.48%) Sophos
6 11 (4.10%) Samsung
7 9 (3.36%) Veeam
8 7 (2.61%) ConnectWise
9 5 (1.87%) Fortinet
9 5 (1.87%) Meraki
10 3 (1.12%) Adobe
10 3 (1.12%) Cisco
10 3 (1.12%) Freshdesk
10 3 (1.12%) HP
10 3 (1.12%) SAP
10 3 (1.12%) ServiceNow
11 2 (0.75%) Aruba
11 2 (0.75%) CheckPoint
11 2 (0.75%) Palo Alto
11 2 (0.75%) SolarWinds