Period
to 10 December 2018

The median annual salary for a 2nd Line Support Engineer was £28,500 in advertised job vacancies during the 6 months to 10 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK
6 months to
10 Dec 2018
Same period 2017 Same period 2016
Rank 597 583 607
Rank change year-on-year -14 +24 -10
Permanent jobs requiring a 2nd Line Support Engineer 639 762 770
As % of all permanent IT jobs advertised in the UK 0.40% 0.43% 0.42%
As % of the Job Titles category 0.42% 0.44% 0.43%
Number of salaries quoted 569 708 742
UK median annual salary £28,500 £27,500 £27,000
Median salary % change year-on-year +3.64% +1.85% +1.89%
10th Percentile £22,000 £21,250 £20,500
90th Percentile £35,250 £34,788 £33,750
UK excluding London median annual salary £26,500 £26,000 £26,000
% change year-on-year +1.92% - +1.96%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 153,459 171,422 178,550
% of permanent IT jobs with a recognized job title 95.85% 96.03% 96.58%
Number of salaries quoted 123,266 137,855 149,075
UK median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +3.66%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 10 December 2018.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 10 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -24 608 £29,000 +5.45% 52
UK excluding London -44 382 £26,500 +1.92% 41
London +98 251 £31,500 +5.00% 13
South East -24 118 £27,500 - 18
North of England -25 85 £24,500 - 11
East of England -14 68 £27,000 - 5
South West -19 45 £27,500 +12.24% 3
North West -21 45 £24,500 - 10
Midlands +36 41 £25,000 +4.17% 2
Yorkshire +23 37 £27,000 -6.90% 1
West Midlands +36 30 £25,000 +12.36% 1
Scotland +11 14 £26,125 -5.00%
Wales +11 11 £24,000 -25.00% 2
East Midlands +9 11 £27,000 -10.00% 1
North East -1 3 £26,500 +6.00%

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 10 December 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 501 (78.40%) Windows
2 389 (60.88%) Active Directory
3 360 (56.34%) Microsoft
4 267 (41.78%) Office 365
5 220 (34.43%) Windows Server
6 175 (27.39%) Microsoft Office
7 170 (26.60%) MS Exchange
8 169 (26.45%) Windows 7
9 150 (23.47%) Windows 10
10 143 (22.38%) ITIL
11 129 (20.19%) VMware
12 127 (19.87%) Firewall
13 116 (18.15%) Windows Server 2008
13 116 (18.15%) Windows Server 2012
14 113 (17.68%) DNS
15 103 (16.12%) Citrix
16 102 (15.96%) DHCP
17 94 (14.71%) TCP/IP
18 78 (12.21%) Microsoft Certification
19 77 (12.05%) VMware Infrastructure
20 73 (11.42%) SCCM
21 72 (11.27%) Cisco
22 66 (10.33%) Exchange Server 2010
23 65 (10.17%) Problem-Solving
24 64 (10.02%) SharePoint
25 63 (9.86%) VoIP
25 63 (9.86%) Hyper-V
26 60 (9.39%) Microsoft Azure
27 59 (9.23%) WAN
27 59 (9.23%) SLA

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 170 (26.60%) MS Exchange
2 66 (10.33%) Exchange Server 2010
3 64 (10.02%) SharePoint
4 57 (8.92%) Exchange Server 2013
5 35 (5.48%) Skype for Business
6 19 (2.97%) Exchange Server 2007
7 12 (1.88%) Exchange Server 2003
8 8 (1.25%) IIS
9 7 (1.10%) Apache
9 7 (1.10%) Tomcat
10 6 (0.94%) WordPress
11 3 (0.47%) SharePoint 2010
11 3 (0.47%) SharePoint Server
12 2 (0.31%) IBM Notes
13 1 (0.16%) Blackberry Enterprise Server
13 1 (0.16%) Confluence
13 1 (0.16%) IBM Domino
Applications
1 175 (27.39%) Microsoft Office
2 14 (2.19%) Microsoft Excel
3 9 (1.41%) Microsoft PowerPoint
4 8 (1.25%) MS Visio
5 4 (0.63%) Spreadsheet
Business Applications
1 13 (2.03%) Remedy ITSM
2 10 (1.56%) Dynamics CRM
3 6 (0.94%) Magento
4 2 (0.31%) assyst
4 2 (0.31%) Dynamics NAV
Cloud Services
1 267 (41.78%) Office 365
2 60 (9.39%) Microsoft Azure
3 22 (3.44%) Amazon AWS
4 17 (2.66%) Mimecast
5 8 (1.25%) G Suite
6 7 (1.10%) SaaS
7 4 (0.63%) Google Cloud Platform
7 4 (0.63%) IaaS
7 4 (0.63%) OneDrive
8 1 (0.16%) Azure Active Directory
8 1 (0.16%) Cloud Computing
8 1 (0.16%) OpenDNS
8 1 (0.16%) PaaS
Communications & Networking
1 127 (19.87%) Firewall
2 113 (17.68%) DNS
3 102 (15.96%) DHCP
4 94 (14.71%) TCP/IP
5 63 (9.86%) VoIP
6 59 (9.23%) WAN
7 51 (7.98%) VPN
8 45 (7.04%) LAN
9 31 (4.85%) Skype
10 27 (4.23%) VLAN
11 21 (3.29%) Internet
12 19 (2.97%) Remote Desktop
13 16 (2.50%) Wi-Fi
14 13 (2.03%) SAN
15 12 (1.88%) IP Telephony
16 11 (1.72%) Intranet
16 11 (1.72%) NetScaler
17 10 (1.56%) PBX
17 10 (1.56%) Wireless
18 9 (1.41%) Network Security
Database & Business Intelligence
1 32 (5.01%) SQL Server
2 7 (1.10%) MySQL
3 3 (0.47%) Relational Database
3 3 (0.47%) SQL Server 2008
4 2 (0.31%) Amazon RDS
4 2 (0.31%) Big Data
4 2 (0.31%) Hadoop
5 1 (0.16%) Informix
5 1 (0.16%) NonStop SQL
5 1 (0.16%) SQL Server 2012
5 1 (0.16%) SQL Server 2014
5 1 (0.16%) SQL Server 2016
Development Applications
1 15 (2.35%) JIRA
2 3 (0.47%) Git (software)
2 3 (0.47%) Team Foundation Server
3 2 (0.31%) Visual Studio
General
1 53 (8.29%) Finance
2 25 (3.91%) Telecoms
3 23 (3.60%) Retail
4 12 (1.88%) Banking
5 11 (1.72%) French Language
6 8 (1.25%) Advertising
6 8 (1.25%) Manufacturing
6 8 (1.25%) Marketing
7 6 (0.94%) Back Office
7 6 (0.94%) Publishing
8 4 (0.63%) Electronics
8 4 (0.63%) Games
8 4 (0.63%) Legal
9 3 (0.47%) Law
10 1 (0.16%) German Language
Libraries, Frameworks & Software Standards
1 8 (1.25%) Web Services
2 4 (0.63%) RabbitMQ
3 3 (0.47%) .NET
3 3 (0.47%) LAMP
3 3 (0.47%) XML
4 2 (0.31%) FIX Protocol
5 1 (0.16%) Node.js
5 1 (0.16%) SAML
5 1 (0.16%) WAP
Miscellaneous
1 30 (4.69%) Self-Motivation
2 28 (4.38%) Driving Licence
3 27 (4.23%) Analytical Skills
4 19 (2.97%) Video Conferencing
5 14 (2.19%) Data Centre
5 14 (2.19%) Management Information System
6 13 (2.03%) iPad
7 12 (1.88%) Blackberry
8 10 (1.56%) Fintech
8 10 (1.56%) iPhone
9 8 (1.25%) Client/Server
9 8 (1.25%) Linux Command Line
10 7 (1.10%) Hedge funds
11 5 (0.78%) Public Cloud
12 4 (0.63%) Handset
12 4 (0.63%) NHS
12 4 (0.63%) Private Cloud
13 3 (0.47%) CCTV
13 3 (0.47%) EPoS
13 3 (0.47%) Smartphone
Operating Systems
1 501 (78.40%) Windows
2 220 (34.43%) Windows Server
3 169 (26.45%) Windows 7
4 150 (23.47%) Windows 10
5 116 (18.15%) Windows Server 2008
5 116 (18.15%) Windows Server 2012
6 57 (8.92%) Linux
7 46 (7.20%) Windows 8
8 26 (4.07%) Android
9 22 (3.44%) Apple iOS
10 21 (3.29%) Mac OS X
11 13 (2.03%) Mac OS
12 9 (1.41%) Windows Server 2003
13 6 (0.94%) CentOS
14 5 (0.78%) Ubuntu
14 5 (0.78%) Windows Phone
14 5 (0.78%) Windows XP
15 3 (0.47%) Unix
16 2 (0.31%) Solaris
16 2 (0.31%) SUSE
Processes & Methodologies
1 143 (22.38%) ITIL
2 65 (10.17%) Problem-Solving
3 50 (7.82%) Incident Management
4 42 (6.57%) Service Management
5 39 (6.10%) Service Delivery
6 33 (5.16%) Problem Management
7 27 (4.23%) ITSM
8 21 (3.29%) CRM
9 20 (3.13%) Stakeholder Management
10 19 (2.97%) Infrastructure Engineering
10 19 (2.97%) Mentoring
11 18 (2.82%) Time Management
12 16 (2.50%) ITIL V3
13 15 (2.35%) Disaster Recovery
13 15 (2.35%) Migration
14 14 (2.19%) Business Continuity
15 13 (2.03%) Line Management
15 13 (2.03%) Presales
16 12 (1.88%) Break/Fix
17 11 (1.72%) DevOps
Programming Languages
1 46 (7.20%) SQL
2 33 (5.16%) PowerShell
3 12 (1.88%) Python
4 8 (1.25%) Perl
5 7 (1.10%) VB
6 6 (0.94%) VBScript
7 5 (0.78%) Bash Shell
8 4 (0.63%) VBA
9 3 (0.47%) C#
9 3 (0.47%) T-SQL
10 2 (0.31%) Bourne shell
10 2 (0.31%) Korn
10 2 (0.31%) PHP
10 2 (0.31%) Ruby
10 2 (0.31%) Shell Script
11 1 (0.16%) Java
Qualifications
1 78 (12.21%) Microsoft Certification
2 42 (6.57%) MCP
3 41 (6.42%) Cisco Certification
4 39 (6.10%) CCNA
5 35 (5.48%) MCSE
6 28 (4.38%) Degree
6 28 (4.38%) MCSA
7 20 (3.13%) Security Cleared
8 14 (2.19%) SC Cleared
9 12 (1.88%) DBS Check
9 12 (1.88%) MCDST
10 8 (1.25%) Computer Science Degree
10 8 (1.25%) Network+ Certification
11 7 (1.10%) A+ Certification
11 7 (1.10%) CCNP
12 5 (0.78%) ITIL Foundation Certificate
13 4 (0.63%) CCSA
13 4 (0.63%) Check Point Certification
13 4 (0.63%) MCTS
13 4 (0.63%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 59 (9.23%) SLA
2 7 (1.10%) ISO/IEC 20000
3 3 (0.47%) Data Quality
3 3 (0.47%) QA
4 1 (0.16%) GDPR
4 1 (0.16%) ISO 9001
System Software
1 389 (60.88%) Active Directory
2 77 (12.05%) VMware Infrastructure
3 63 (9.86%) Hyper-V
4 32 (5.01%) XenApp
5 22 (3.44%) vSphere
6 16 (2.50%) Terminal Services
6 16 (2.50%) XenDesktop
7 12 (1.88%) VMware ESXi
8 11 (1.72%) XenServer
9 4 (0.63%) Virtual Machines
10 3 (0.47%) Docker
10 3 (0.47%) Terminal Server
10 3 (0.47%) Virtual Servers
11 2 (0.31%) BitLocker
11 2 (0.31%) Firmware
11 2 (0.31%) Microsoft Virtual Server
12 1 (0.16%) Microsoft App-V
12 1 (0.16%) Squid
Systems Management
1 73 (11.42%) SCCM
2 19 (2.97%) Backup Exec
3 8 (1.25%) WSUS
4 7 (1.10%) Ansible
5 6 (0.94%) cPanel
5 6 (0.94%) Puppet
6 5 (0.78%) Nagios
7 4 (0.63%) AirWatch
7 4 (0.63%) Grafana
7 4 (0.63%) Icinga
7 4 (0.63%) Microsoft Intune
7 4 (0.63%) Opscode Chef
8 3 (0.47%) McAfee ePO
8 3 (0.47%) Salt
8 3 (0.47%) XenMobile
9 2 (0.31%) Cisco Prime
9 2 (0.31%) SCOM
9 2 (0.31%) SCVMM
9 2 (0.31%) vCenter Server
9 2 (0.31%) ZENworks
Vendors
1 360 (56.34%) Microsoft
2 129 (20.19%) VMware
3 103 (16.12%) Citrix
4 72 (11.27%) Cisco
5 46 (7.20%) Apple
6 34 (5.32%) HP
7 26 (4.07%) Remedy
8 23 (3.60%) Dell
9 19 (2.97%) NetApp
10 18 (2.82%) ServiceNow
11 16 (2.50%) Mitel
12 13 (2.03%) EMC
12 13 (2.03%) Oracle
12 13 (2.03%) Sophos
12 13 (2.03%) Veritas
13 10 (1.56%) Google
14 9 (1.41%) ConnectWise
14 9 (1.41%) SonicWALL
14 9 (1.41%) Veeam
15 8 (1.25%) WatchGuard