2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £32,500 per year, according to job vacancies posted during the 6 months leading to 22 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
22 Jun 2025
Same period 2024 Same period 2023
Rank 639 572 560
Rank change year-on-year -67 -12 +353
Permanent jobs requiring a 2nd Line Support Engineer 70 365 392
As % of all permanent jobs advertised in the UK 0.12% 0.33% 0.43%
As % of the Job Titles category 0.14% 0.34% 0.47%
Number of salaries quoted 69 338 362
10th Percentile £29,000 £26,000 £26,250
25th Percentile £30,500 £27,000 £28,063
Median annual salary (50th Percentile) £32,500 £31,000 £32,500
Median % change year-on-year +4.84% -4.62% +3.17%
75th Percentile £39,500 £35,000 £37,188
90th Percentile £42,500 £38,750 £40,000
UK excluding London median annual salary £32,500 £30,000 £31,500
% change year-on-year +8.33% -4.76% +5.00%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,720 106,014 82,989
% of permanent jobs with a recognized job title 89.74% 94.81% 91.13%
Number of salaries quoted 26,910 74,937 54,295
10th Percentile £27,500 £28,500 £32,500
25th Percentile £38,750 £38,734 £44,800
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £95,000 £90,000 £100,000
UK excluding London median annual salary £50,055 £50,000 £53,500
% change year-on-year +0.11% -6.54% +6.37%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 22 June 2025.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 22 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -76 69 £32,625 +2.76% 123
UK excluding London -46 46 £32,500 +8.33% 84
Work from Home +88 27 £32,500 - 30
London +79 24 £39,000 +14.71% 45
North of England -11 15 £30,000 - 27
Midlands +79 14 £32,500 +8.33% 9
South East +28 10 £32,750 +9.17% 32
North West -7 10 £32,500 +10.17% 17
East Midlands +41 8 £31,250 -3.85% 3
South West +70 6 £32,500 +2.36% 8
West Midlands +54 6 £35,000 +16.67% 6
Yorkshire +35 5 £30,000 -7.69% 6
Scotland +101 1 £32,500 -12.16% 2
East of England +1 1 £32,500 - 4

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 22 June 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 49 (70.00%) Microsoft 365
1 49 (70.00%) Windows
2 45 (64.29%) Microsoft
3 34 (48.57%) Active Directory
4 29 (41.43%) Social Skills
5 25 (35.71%) WAN
6 23 (32.86%) Azure
7 21 (30.00%) Windows Server
8 20 (28.57%) LAN
9 19 (27.14%) Windows 10
10 17 (24.29%) Microsoft Intune
10 17 (24.29%) Firewall
11 16 (22.86%) Microsoft Office
12 15 (21.43%) Microsoft Exchange
12 15 (21.43%) Customer Service
13 14 (20.00%) Cisco
14 13 (18.57%) Wi-Fi
14 13 (18.57%) VMware
14 13 (18.57%) Driving Licence
15 12 (17.14%) DNS
16 11 (15.71%) Hyper-V
17 10 (14.29%) VPN
17 10 (14.29%) DHCP
18 9 (12.86%) ITIL
18 9 (12.86%) SharePoint
18 9 (12.86%) SCCM
18 9 (12.86%) Entra ID
18 9 (12.86%) Analytical Skills
19 8 (11.43%) Mobile Device Management
19 8 (11.43%) Problem-Solving

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (21.43%) Microsoft Exchange
2 9 (12.86%) SharePoint
Applications
1 16 (22.86%) Microsoft Office
Cloud Services
1 49 (70.00%) Microsoft 365
2 23 (32.86%) Azure
3 9 (12.86%) Entra ID
4 6 (8.57%) OneDrive
5 5 (7.14%) AWS
5 5 (7.14%) Google Workspace
6 3 (4.29%) Mimecast
7 2 (2.86%) GCP
8 1 (1.43%) Cloud Computing
Communications & Networking
1 25 (35.71%) WAN
2 20 (28.57%) LAN
3 17 (24.29%) Firewall
4 13 (18.57%) Wi-Fi
5 12 (17.14%) DNS
6 10 (14.29%) DHCP
6 10 (14.29%) VPN
7 6 (8.57%) VLAN
8 5 (7.14%) IPsec
8 5 (7.14%) SD-WAN
8 5 (7.14%) TCP/IP
9 3 (4.29%) VoIP
10 2 (2.86%) Internet
11 1 (1.43%) ADSL
11 1 (1.43%) PBX
11 1 (1.43%) Wireless
Database & Business Intelligence
1 4 (5.71%) PostgreSQL
2 1 (1.43%) SQL Server
General
1 29 (41.43%) Social Skills
2 9 (12.86%) Analytical Skills
3 6 (8.57%) Inclusion and Diversity
3 6 (8.57%) Organisational Skills
4 4 (5.71%) Advertising
4 4 (5.71%) Manufacturing
5 1 (1.43%) Public Sector
5 1 (1.43%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.43%) X-Windows
Miscellaneous
1 13 (18.57%) Driving Licence
2 6 (8.57%) EPoS
3 3 (4.29%) Onboarding
3 3 (4.29%) Smartphone
4 1 (1.43%) CMDB
4 1 (1.43%) iPhone
4 1 (1.43%) PropTech
4 1 (1.43%) Self-Motivation
Operating Systems
1 49 (70.00%) Windows
2 21 (30.00%) Windows Server
3 19 (27.14%) Windows 10
4 8 (11.43%) Linux
4 8 (11.43%) Windows 7
5 5 (7.14%) Windows Server 2016
6 2 (2.86%) Apple iOS
6 2 (2.86%) Mac OS
6 2 (2.86%) Windows Server 2008
6 2 (2.86%) Windows Server 2012
6 2 (2.86%) Windows Server 2019
7 1 (1.43%) Android
7 1 (1.43%) Mac OS X
Processes & Methodologies
1 15 (21.43%) Customer Service
2 9 (12.86%) ITIL
3 8 (11.43%) Mobile Device Management
3 8 (11.43%) Problem-Solving
4 5 (7.14%) Cybersecurity
4 5 (7.14%) User Experience
5 4 (5.71%) Data Protection
5 4 (5.71%) DevOps
5 4 (5.71%) ITSM
5 4 (5.71%) Security Monitoring
5 4 (5.71%) Task Automation
6 3 (4.29%) Agile
6 3 (4.29%) Antivirus Management
7 2 (2.86%) Continuous Improvement
7 2 (2.86%) Infrastructure Engineering
7 2 (2.86%) Network Monitoring
7 2 (2.86%) Performance Optimisation
7 2 (2.86%) Proactive Monitoring
7 2 (2.86%) Risk Assessment
7 2 (2.86%) Server Virtualisation
Programming Languages
1 5 (7.14%) PowerShell
Qualifications
1 6 (8.57%) Security Cleared
2 5 (7.14%) CCNA
2 5 (7.14%) Cisco Certification
2 5 (7.14%) Microsoft Certification
2 5 (7.14%) SC Cleared
3 3 (4.29%) ITIL Certification
4 2 (2.86%) Azure Certification
4 2 (2.86%) Degree
5 1 (1.43%) Computer Science Degree
5 1 (1.43%) DBS Check
5 1 (1.43%) MCSA
Quality Assurance & Compliance
1 7 (10.00%) SLA
2 2 (2.86%) ISO 9000
System Software
1 34 (48.57%) Active Directory
2 11 (15.71%) Hyper-V
3 8 (11.43%) VMware Infrastructure
4 4 (5.71%) Virtual Desktop
4 4 (5.71%) XenApp
5 2 (2.86%) VMware Workstation
5 2 (2.86%) XenDesktop
6 1 (1.43%) Firmware
Systems Management
1 17 (24.29%) Microsoft Intune
2 9 (12.86%) SCCM
3 2 (2.86%) Active Directory Federation Services
3 2 (2.86%) SCOM
3 2 (2.86%) SCSM
4 1 (1.43%) Backup Exec
Vendors
1 45 (64.29%) Microsoft
2 14 (20.00%) Cisco
3 13 (18.57%) VMware
4 6 (8.57%) Citrix
4 6 (8.57%) Google
4 6 (8.57%) HP
5 5 (7.14%) Dell
6 3 (4.29%) Meraki
6 3 (4.29%) SonicWALL
6 3 (4.29%) Sophos
7 2 (2.86%) CheckPoint
7 2 (2.86%) Fujitsu
7 2 (2.86%) Symantec
7 2 (2.86%) WatchGuard
8 1 (1.43%) Apple
8 1 (1.43%) Aruba
8 1 (1.43%) Fortinet
8 1 (1.43%) Juniper
8 1 (1.43%) Palo Alto
8 1 (1.43%) Veritas