2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 25 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Jul 2026
Same period 2025 Same period 2024
Rank 492 620 555
Rank change year-on-year +128 -65 -57
Permanent jobs requiring a 2nd Line Support Engineer 287 69 300
As % of all permanent jobs in the UK 0.28% 0.14% 0.33%
As % of the Job Titles category 0.30% 0.16% 0.35%
Number of salaries quoted 250 68 272
10th Percentile £29,750 £29,675 £26,250
25th Percentile £31,250 £30,719 £27,750
Median annual salary (50th Percentile) £35,000 £32,625 £32,000
Median % change year-on-year +7.28% +1.95% -1.54%
75th Percentile £38,750 £39,500 £35,438
90th Percentile £42,000 £44,125 £40,000
UK excluding London median annual salary £35,000 £32,500 £30,000
% change year-on-year +7.69% +8.33% -6.25%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 95,058 44,279 85,185
% of permanent jobs with a recognized job title 94.34% 90.13% 94.76%
Number of salaries quoted 65,017 26,287 59,282
10th Percentile £30,000 £28,500 £30,000
25th Percentile £40,000 £37,500 £40,000
Median annual salary (50th Percentile) £55,000 £55,000 £55,000
Median % change year-on-year - - -8.33%
75th Percentile £75,000 £75,000 £71,250
90th Percentile £96,250 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 25 July 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 25 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +97 255 £35,000 +6.87% 32
UK excluding London +83 220 £35,000 +7.69% 28
Work from Home +32 67 £33,500 +0.75% 6
London +12 66 £36,000 -7.69% 5
South East +11 64 £33,500 -2.90% 9
East of England +43 55 £35,000 +7.69% 12
North of England -10 31 £35,000 +7.69% 1
North West +10 28 £35,000 +7.69%
Scotland +43 26 £33,500 +3.08%
Midlands -28 23 £32,250 -0.77% 4
West Midlands -15 16 £32,000 -5.19% 3
South West -58 16 £35,000 +7.69% 4
East Midlands -30 7 £35,000 +7.69% 1
Wales - 5 £35,000 -
Yorkshire -37 3 - - 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 July 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 179 (62.37%) Microsoft
2 175 (60.98%) Microsoft 365
3 153 (53.31%) Windows
4 110 (38.33%) Active Directory
5 93 (32.40%) Customer Service
6 91 (31.71%) Problem-Solving
7 85 (29.62%) Entra ID
8 83 (28.92%) Azure
9 75 (26.13%) Windows Server
10 65 (22.65%) Microsoft Exchange
11 63 (21.95%) Firewall
12 58 (20.21%) SharePoint
13 57 (19.86%) DNS
14 54 (18.82%) DHCP
15 43 (14.98%) Microsoft Intune
15 43 (14.98%) Windows 10
16 42 (14.63%) Wi-Fi
17 36 (12.54%) Hyper-V
17 36 (12.54%) Mac OS
18 35 (12.20%) Service Delivery
18 35 (12.20%) TCP/IP
19 33 (11.50%) LAN
20 31 (10.80%) VPN
20 31 (10.80%) WAN
21 29 (10.10%) VMware
22 28 (9.76%) Continuous Improvement
23 26 (9.06%) PowerShell
23 26 (9.06%) SLA
23 26 (9.06%) VoIP
24 23 (8.01%) ITIL

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (22.65%) Microsoft Exchange
2 58 (20.21%) SharePoint
3 1 (0.35%) WordPress
Applications
1 20 (6.97%) Microsoft Office
2 5 (1.74%) Microsoft Excel
Business Applications
1 4 (1.39%) Dynamics NAV
Cloud Services
1 175 (60.98%) Microsoft 365
2 85 (29.62%) Entra ID
3 83 (28.92%) Azure
4 15 (5.23%) AWS
5 13 (4.53%) OneDrive
6 12 (4.18%) Power Platform
7 11 (3.83%) Google Workspace
8 6 (2.09%) Mimecast
9 5 (1.74%) SaaS
10 3 (1.05%) Dynamics 365
10 3 (1.05%) Microsoft Copilot
10 3 (1.05%) PaaS
10 3 (1.05%) Power Automate
11 2 (0.70%) Amazon EC2
11 2 (0.70%) Virtual Private Cloud
12 1 (0.35%) Azure Storage
12 1 (0.35%) Cloud Computing
Communications & Networking
1 63 (21.95%) Firewall
2 57 (19.86%) DNS
3 54 (18.82%) DHCP
4 42 (14.63%) Wi-Fi
5 35 (12.20%) TCP/IP
6 33 (11.50%) LAN
7 31 (10.80%) VPN
7 31 (10.80%) WAN
8 26 (9.06%) VoIP
9 13 (4.53%) VLAN
10 7 (2.44%) Wireless
11 6 (2.09%) IPsec
11 6 (2.09%) MPLS
12 5 (1.74%) ADSL
12 5 (1.74%) Remote Desktop
13 4 (1.39%) Broadband
13 4 (1.39%) Internet
13 4 (1.39%) SSL
14 3 (1.05%) NAS
15 2 (0.70%) WebEx
Database & Business Intelligence
1 9 (3.14%) Power BI
2 2 (0.70%) SQL Server
Development Applications
1 2 (0.70%) JIRA
2 1 (0.35%) Carbide.c++
General
1 104 (36.24%) Social Skills
2 17 (5.92%) Legal
2 17 (5.92%) Telecoms
3 12 (4.18%) Documentation Skills
4 7 (2.44%) Inclusion and Diversity
4 7 (2.44%) Organisational Skills
5 6 (2.09%) Billing
5 6 (2.09%) Finance
6 5 (1.74%) Retail
7 4 (1.39%) Manufacturing
7 4 (1.39%) Public Sector
8 3 (1.05%) Advertising
9 2 (0.70%) Military
10 1 (0.35%) Aerospace
10 1 (0.35%) Analytical Skills
Miscellaneous
1 39 (13.59%) Driving Licence
2 28 (9.76%) Onboarding
3 5 (1.74%) iPhone
4 2 (0.70%) iPad
4 2 (0.70%) Self-Motivation
5 1 (0.35%) NHS
5 1 (0.35%) Replication
Operating Systems
1 153 (53.31%) Windows
2 75 (26.13%) Windows Server
3 43 (14.98%) Windows 10
4 36 (12.54%) Mac OS
5 17 (5.92%) Windows Server 2016
6 16 (5.57%) Windows Server 2019
7 13 (4.53%) Android
8 7 (2.44%) Windows Server 2012
9 6 (2.09%) Apple iOS
10 2 (0.70%) AIX
11 1 (0.35%) Mac OS X
11 1 (0.35%) VMS
11 1 (0.35%) Windows 7
11 1 (0.35%) Windows Server 2008
Processes & Methodologies
1 93 (32.40%) Customer Service
2 91 (31.71%) Problem-Solving
3 35 (12.20%) Service Delivery
4 28 (9.76%) Continuous Improvement
5 23 (8.01%) ITIL
6 22 (7.67%) Cybersecurity
7 17 (5.92%) Collaborative Culture
7 17 (5.92%) ITSM
7 17 (5.92%) Mentoring
8 16 (5.57%) Cloud Security
9 15 (5.23%) Infrastructure Engineering
9 15 (5.23%) Remote Monitoring and Management
9 15 (5.23%) User Experience
10 13 (4.53%) Project Delivery
11 11 (3.83%) Client Onboarding
11 11 (3.83%) Identity Management
12 10 (3.48%) AI
12 10 (3.48%) Disaster Recovery
12 10 (3.48%) Incident Management
13 9 (3.14%) Service Management
Programming Languages
1 26 (9.06%) PowerShell
2 4 (1.39%) SQL
2 4 (1.39%) VBScript
3 2 (0.70%) Python
Qualifications
1 20 (6.97%) Microsoft Certification
2 13 (4.53%) Degree
3 8 (2.79%) A+ Certification
3 8 (2.79%) DBS Check
3 8 (2.79%) Security Cleared
4 7 (2.44%) SC Cleared
5 6 (2.09%) HND
6 2 (0.70%) HP APS
7 1 (0.35%) Microsoft Certified Professional
Quality Assurance & Compliance
1 26 (9.06%) SLA
2 4 (1.39%) GDPR
3 2 (0.70%) Accessibility
System Software
1 110 (38.33%) Active Directory
2 36 (12.54%) Hyper-V
3 23 (8.01%) VMware Infrastructure
4 11 (3.83%) Virtual Desktop
5 7 (2.44%) BitLocker
6 3 (1.05%) Terminal Services
7 1 (0.35%) Terminal Server
Systems Management
1 43 (14.98%) Microsoft Intune
2 10 (3.48%) Autotask
3 7 (2.44%) Active Directory Federation Services
3 7 (2.44%) FortiGate
3 7 (2.44%) SCCM
4 4 (1.39%) Systems Management Server (SMS)
5 2 (0.70%) Netcool
Vendors
1 179 (62.37%) Microsoft
2 29 (10.10%) VMware
3 16 (5.57%) Meraki
4 11 (3.83%) Cisco
5 10 (3.48%) Google
6 9 (3.14%) Fortinet
7 8 (2.79%) HP
7 8 (2.79%) Sophos
8 7 (2.44%) ServiceNow
9 6 (2.09%) Veeam
10 5 (1.74%) SolarWinds
11 4 (1.39%) Sage
12 3 (1.05%) Barracuda Networks
12 3 (1.05%) Snow
12 3 (1.05%) SonicWALL
13 2 (0.70%) Oracle
13 2 (0.70%) Samsung
13 2 (0.70%) Ubiquiti
14 1 (0.35%) Citrix
14 1 (0.35%) ConnectWise