2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 6 October 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
6 Oct 2026
Same period 2025 Same period 2024
Rank 569 585 559
Rank change year-on-year +16 -26 -107
Permanent jobs requiring a 2nd Line Support Engineer 255 81 214
As % of all permanent jobs in the UK 0.22% 0.16% 0.29%
As % of the Job Titles category 0.23% 0.18% 0.31%
Number of salaries quoted 213 79 177
10th Percentile £29,750 £29,750 £26,750
25th Percentile £31,250 £30,750 £29,000
Median annual salary (50th Percentile) £35,000 £33,500 £34,000
Median % change year-on-year +4.48% -1.47% +4.62%
75th Percentile £37,500 £38,750 £38,750
90th Percentile £40,000 £44,000 £45,000
UK excluding London median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% +3.17%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,799 44,474 69,871
% of permanent jobs with a recognized job title 92.81% 89.76% 95.31%
Number of salaries quoted 74,691 25,606 40,305
10th Percentile £30,000 £28,000 £31,000
25th Percentile £40,750 £35,718 £41,000
Median annual salary (50th Percentile) £58,589 £54,500 £55,000
Median % change year-on-year +7.50% -0.91% -8.33%
75th Percentile £77,000 £73,750 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £46,566 £50,000
% change year-on-year +18.11% -6.87% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 6 October 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 6 October 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +11 222 £35,000 +4.48% 39
UK excluding London -6 203 £35,000 +4.48% 36
Work from Home +7 55 £33,500 -9.46% 20
East of England +21 54 £35,000 +4.48% 5
London -34 52 £36,000 -5.88% 12
South East -23 46 £33,500 - 13
North of England -33 39 £34,500 +6.15% 4
North West -2 35 £34,000 +4.62% 3
Scotland - 28 £30,000 - 3
Midlands -46 24 £32,500 -2.99% 6
West Midlands -27 16 £32,500 -7.14% 3
East Midlands -28 8 £35,000 +4.48% 3
South West -80 7 £35,000 -5.41% 1
Wales - 5 £35,000 - 3
Yorkshire - 4 £35,000 - 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 6 October 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 173 (67.84%) Microsoft
2 167 (65.49%) Microsoft 365
3 138 (54.12%) Windows
4 109 (42.75%) Active Directory
5 97 (38.04%) Entra ID
6 82 (32.16%) Customer Service
7 78 (30.59%) Problem-Solving
8 71 (27.84%) Windows Server
9 65 (25.49%) Azure
9 65 (25.49%) Firewall
10 59 (23.14%) SharePoint
11 58 (22.75%) Microsoft Exchange
12 55 (21.57%) DNS
13 51 (20.00%) DHCP
14 46 (18.04%) Microsoft Intune
14 46 (18.04%) VPN
15 42 (16.47%) TCP/IP
15 42 (16.47%) Windows 10
16 35 (13.73%) Mac OS
17 32 (12.55%) Hyper-V
18 30 (11.76%) VMware
18 30 (11.76%) WAN
19 29 (11.37%) Wi-Fi
20 28 (10.98%) Continuous Improvement
20 28 (10.98%) LAN
20 28 (10.98%) Remote Monitoring and Management
21 26 (10.20%) Service Delivery
22 24 (9.41%) VoIP
23 23 (9.02%) VMware Infrastructure
24 22 (8.63%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (23.14%) SharePoint
2 58 (22.75%) Microsoft Exchange
Applications
1 8 (3.14%) Microsoft Office
2 5 (1.96%) Microsoft Excel
Business Applications
1 4 (1.57%) NetSuite
1 4 (1.57%) Shopify
Cloud Services
1 167 (65.49%) Microsoft 365
2 97 (38.04%) Entra ID
3 65 (25.49%) Azure
4 15 (5.88%) OneDrive
5 13 (5.10%) Power Platform
6 12 (4.71%) AWS
7 7 (2.75%) Google Workspace
8 3 (1.18%) Dynamics 365
8 3 (1.18%) GCP
8 3 (1.18%) PowerApps
8 3 (1.18%) SaaS
9 2 (0.78%) Amazon EC2
9 2 (0.78%) Virtual Private Cloud
10 1 (0.39%) Azure Storage
10 1 (0.39%) Cloud Computing
10 1 (0.39%) PaaS
10 1 (0.39%) Power Automate
Communications & Networking
1 65 (25.49%) Firewall
2 55 (21.57%) DNS
3 51 (20.00%) DHCP
4 46 (18.04%) VPN
5 42 (16.47%) TCP/IP
6 30 (11.76%) WAN
7 29 (11.37%) Wi-Fi
8 28 (10.98%) LAN
9 24 (9.41%) VoIP
10 19 (7.45%) VLAN
11 12 (4.71%) MPLS
12 9 (3.53%) Wireless
13 6 (2.35%) Structured Cabling
14 5 (1.96%) IPsec
14 5 (1.96%) SSL
15 4 (1.57%) Internet
16 2 (0.78%) BGP
16 2 (0.78%) SD-WAN
17 1 (0.39%) Remote Desktop
17 1 (0.39%) SAN
Database & Business Intelligence
1 7 (2.75%) Power BI
2 2 (0.78%) SQL Server
Development Applications
1 1 (0.39%) Carbide.c++
1 1 (0.39%) JIRA
General
1 118 (46.27%) Social Skills
2 21 (8.24%) Legal
3 19 (7.45%) Telecoms
4 18 (7.06%) Organisational Skills
5 10 (3.92%) Documentation Skills
6 8 (3.14%) Advertising
6 8 (3.14%) Finance
7 7 (2.75%) Inclusion and Diversity
8 6 (2.35%) Billing
9 5 (1.96%) Analytical Skills
9 5 (1.96%) Retail
10 4 (1.57%) Public Sector
11 3 (1.18%) Manufacturing
12 2 (0.78%) Military
13 1 (0.39%) Aerospace
Miscellaneous
1 51 (20.00%) Driving Licence
2 33 (12.94%) Onboarding
3 5 (1.96%) iPhone
4 3 (1.18%) Hybrid Cloud
4 3 (1.18%) iPad
4 3 (1.18%) Self-Motivation
5 1 (0.39%) Educational Technology
5 1 (0.39%) Management Information System
5 1 (0.39%) Replication
Operating Systems
1 138 (54.12%) Windows
2 71 (27.84%) Windows Server
3 42 (16.47%) Windows 10
4 35 (13.73%) Mac OS
5 7 (2.75%) Android
6 6 (2.35%) Windows Server 2016
7 4 (1.57%) Windows Server 2019
8 2 (0.78%) AIX
9 1 (0.39%) Apple iOS
Processes & Methodologies
1 82 (32.16%) Customer Service
2 78 (30.59%) Problem-Solving
3 28 (10.98%) Continuous Improvement
3 28 (10.98%) Remote Monitoring and Management
4 26 (10.20%) Service Delivery
5 22 (8.63%) Cybersecurity
6 18 (7.06%) Infrastructure Engineering
7 17 (6.67%) Client Onboarding
7 17 (6.67%) Collaborative Culture
8 15 (5.88%) Project Delivery
8 15 (5.88%) User Experience
9 14 (5.49%) Cloud Security
9 14 (5.49%) Disaster Recovery
9 14 (5.49%) Stakeholder Management
10 12 (4.71%) ITIL
10 12 (4.71%) Mentoring
10 12 (4.71%) Technology Transformation
11 11 (4.31%) ITSM
12 10 (3.92%) Identity Management
13 8 (3.14%) Kalman Filter
Programming Languages
1 19 (7.45%) PowerShell
2 4 (1.57%) VBScript
3 3 (1.18%) SQL
4 2 (0.78%) Python
Qualifications
1 10 (3.92%) Degree
1 10 (3.92%) Microsoft Certification
2 9 (3.53%) SC Cleared
2 9 (3.53%) Security Cleared
3 7 (2.75%) DBS Check
4 6 (2.35%) HND
5 3 (1.18%) A+ Certification
6 1 (0.39%) Azure Certification
6 1 (0.39%) CCNA
6 1 (0.39%) Cisco Certification
6 1 (0.39%) HP APS
6 1 (0.39%) Network+ Certification
Quality Assurance & Compliance
1 18 (7.06%) SLA
2 11 (4.31%) GDPR
3 8 (3.14%) Cyber Essentials
4 2 (0.78%) Accessibility
4 2 (0.78%) ISO/IEC 27001
System Software
1 109 (42.75%) Active Directory
2 32 (12.55%) Hyper-V
3 23 (9.02%) VMware Infrastructure
4 6 (2.35%) Virtual Desktop
5 5 (1.96%) BitLocker
6 1 (0.39%) Terminal Server
6 1 (0.39%) Terminal Services
Systems Management
1 46 (18.04%) Microsoft Intune
2 7 (2.75%) Autotask
3 6 (2.35%) FortiGate
4 4 (1.57%) SCCM
4 4 (1.57%) Systems Management Server (SMS)
5 3 (1.18%) Jamf Pro
6 2 (0.78%) Netcool
Vendors
1 173 (67.84%) Microsoft
2 30 (11.76%) VMware
3 21 (8.24%) Fortinet
4 20 (7.84%) Meraki
5 13 (5.10%) Cisco
6 11 (4.31%) Apple
6 11 (4.31%) Google
7 8 (3.14%) ServiceNow
7 8 (3.14%) SonicWALL
7 8 (3.14%) Veeam
8 7 (2.75%) HP
9 6 (2.35%) Draytek
10 5 (1.96%) Citrix
11 3 (1.18%) SolarWinds
11 3 (1.18%) Sophos
11 3 (1.18%) Ubiquiti
12 2 (0.78%) Datto
12 2 (0.78%) Palo Alto
12 2 (0.78%) Snow
12 2 (0.78%) WatchGuard