2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 17 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
17 Apr 2026
Same period 2025 Same period 2024
Rank 440 540 532
Rank change year-on-year +100 -8 +80
Permanent jobs requiring a 2nd Line Support Engineer 283 83 364
As % of all permanent jobs in the UK 0.33% 0.20% 0.38%
As % of the Job Titles category 0.35% 0.22% 0.41%
Number of salaries quoted 259 81 349
10th Percentile £28,450 £28,500 £26,000
25th Percentile £30,625 £29,000 £27,500
Median annual salary (50th Percentile) £35,000 £32,500 £30,000
Median % change year-on-year +7.69% +8.33% -7.69%
75th Percentile £40,000 £38,000 £34,500
90th Percentile £42,500 £40,000 £38,750
UK excluding London median annual salary £33,500 £31,375 £30,000
% change year-on-year +6.77% +4.58% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 79,728 37,132 89,450
% of permanent jobs with a recognized job title 92.61% 89.29% 94.58%
Number of salaries quoted 51,035 23,360 66,363
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,500
Median % change year-on-year -8.33% +12.15% -10.83%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 17 April 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 17 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +92 272 £35,000 +7.69% 36
UK excluding London +77 219 £33,500 +6.77% 38
South East +22 76 £30,000 -4.76% 9
London +34 63 £40,000 +6.67% 7
Work from Home +34 62 £32,500 - 13
East of England +12 40 £35,000 +16.67% 4
Midlands -24 40 £35,000 +13.82% 8
South West -22 30 £33,000 +1.54% 4
West Midlands -1 24 £35,000 -7.89% 5
North of England -45 23 £30,000 - 6
North West -8 17 £30,000 - 5
East Midlands -47 11 £34,250 +12.30% 3
Scotland -15 9 £40,000 +23.08% 7
Yorkshire -58 6 £33,500 +11.67%
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 17 April 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 181 (63.96%) Microsoft 365
2 171 (60.42%) Microsoft
3 167 (59.01%) Windows
4 126 (44.52%) Active Directory
5 115 (40.64%) Azure
6 111 (39.22%) Windows Server
7 107 (37.81%) Problem-Solving
8 79 (27.92%) Firewall
9 72 (25.44%) DNS
10 69 (24.38%) DHCP
11 67 (23.67%) Customer Service
12 66 (23.32%) Microsoft Exchange
13 64 (22.61%) Entra ID
14 62 (21.91%) Wi-Fi
14 62 (21.91%) Windows 10
15 50 (17.67%) VPN
16 49 (17.31%) Microsoft Intune
17 48 (16.96%) TCP/IP
18 45 (15.90%) Hyper-V
19 44 (15.55%) SharePoint
20 43 (15.19%) LAN
21 38 (13.43%) SLA
22 37 (13.07%) WAN
23 36 (12.72%) Windows Server 2016
24 35 (12.37%) Windows Server 2019
25 33 (11.66%) VLAN
26 32 (11.31%) Google Workspace
27 31 (10.95%) VoIP
28 30 (10.60%) ITIL
28 30 (10.60%) Mac OS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 66 (23.32%) Microsoft Exchange
2 44 (15.55%) SharePoint
3 1 (0.35%) Confluence
3 1 (0.35%) IIS
3 1 (0.35%) WordPress
Applications
1 25 (8.83%) Microsoft Office
2 2 (0.71%) Microsoft Excel
Business Applications
1 5 (1.77%) Dynamics CRM
1 5 (1.77%) Dynamics NAV
Cloud Services
1 181 (63.96%) Microsoft 365
2 115 (40.64%) Azure
3 64 (22.61%) Entra ID
4 32 (11.31%) Google Workspace
5 22 (7.77%) AWS
6 15 (5.30%) OneDrive
7 7 (2.47%) Mimecast
7 7 (2.47%) SaaS
8 3 (1.06%) Microsoft Copilot
8 3 (1.06%) PaaS
8 3 (1.06%) Power Automate
8 3 (1.06%) Power Platform
9 1 (0.35%) GCP
Communications & Networking
1 79 (27.92%) Firewall
2 72 (25.44%) DNS
3 69 (24.38%) DHCP
4 62 (21.91%) Wi-Fi
5 50 (17.67%) VPN
6 48 (16.96%) TCP/IP
7 43 (15.19%) LAN
8 37 (13.07%) WAN
9 33 (11.66%) VLAN
10 31 (10.95%) VoIP
11 13 (4.59%) Wireless
12 9 (3.18%) Remote Desktop
13 7 (2.47%) IPsec
14 5 (1.77%) ADSL
15 4 (1.41%) Broadband
16 3 (1.06%) NAS
16 3 (1.06%) WebEx
17 2 (0.71%) Cisco Wireless
17 2 (0.71%) NetScaler
17 2 (0.71%) SD-WAN
Database & Business Intelligence
1 5 (1.77%) Amazon RDS
2 4 (1.41%) SQL Server
3 3 (1.06%) Power BI
Development Applications
1 7 (2.47%) JIRA
General
1 84 (29.68%) Social Skills
2 13 (4.59%) Law
3 11 (3.89%) Marketing
4 10 (3.53%) Finance
5 9 (3.18%) Telecoms
6 8 (2.83%) Manufacturing
7 7 (2.47%) Legal
7 7 (2.47%) Retail
8 5 (1.77%) Advertising
9 4 (1.41%) Inclusion and Diversity
9 4 (1.41%) Organisational Skills
10 3 (1.06%) Documentation Skills
10 3 (1.06%) Dutch Language
10 3 (1.06%) Electronics
10 3 (1.06%) French Language
10 3 (1.06%) Public Sector
10 3 (1.06%) Spanish Language
11 2 (0.71%) Military
12 1 (0.35%) Banking
12 1 (0.35%) Front Office
Miscellaneous
1 31 (10.95%) Driving Licence
2 13 (4.59%) Onboarding
3 2 (0.71%) IoT
3 2 (0.71%) iPad
3 2 (0.71%) iPhone
3 2 (0.71%) Mobile App
4 1 (0.35%) Hedge funds
4 1 (0.35%) NHS
4 1 (0.35%) Self-Motivation
4 1 (0.35%) Smartphone
4 1 (0.35%) Video Conferencing
4 1 (0.35%) Video\Live Streaming
Operating Systems
1 167 (59.01%) Windows
2 111 (39.22%) Windows Server
3 62 (21.91%) Windows 10
4 36 (12.72%) Windows Server 2016
5 35 (12.37%) Windows Server 2019
6 30 (10.60%) Mac OS
7 20 (7.07%) Windows Server 2012
8 19 (6.71%) Apple iOS
9 18 (6.36%) Android
10 3 (1.06%) Linux
11 2 (0.71%) Windows 7
11 2 (0.71%) Windows Server 2008
12 1 (0.35%) Mac OS X
12 1 (0.35%) VMS
Processes & Methodologies
1 107 (37.81%) Problem-Solving
2 67 (23.67%) Customer Service
3 30 (10.60%) ITIL
4 29 (10.25%) Service Delivery
5 23 (8.13%) Cybersecurity
6 19 (6.71%) ITSM
7 18 (6.36%) Service Management
8 17 (6.01%) Mentoring
9 15 (5.30%) Continuous Improvement
9 15 (5.30%) Remote Monitoring and Management
10 14 (4.95%) Infrastructure Engineering
10 14 (4.95%) Mobile Device Management
11 13 (4.59%) Configuration Management
12 10 (3.53%) Computer Science
13 9 (3.18%) Asset Management
13 9 (3.18%) Proactive Maintenance
14 7 (2.47%) Problem Management
14 7 (2.47%) Project Delivery
14 7 (2.47%) Time Management
15 6 (2.12%) Root Cause Analysis
Programming Languages
1 16 (5.65%) PowerShell
2 5 (1.77%) SQL
3 2 (0.71%) Python
Qualifications
1 25 (8.83%) Microsoft Certification
2 16 (5.65%) Security Cleared
3 15 (5.30%) SC Cleared
4 12 (4.24%) Degree
5 10 (3.53%) A+ Certification
6 8 (2.83%) DBS Check
7 5 (1.77%) CompTIA Security+
8 4 (1.41%) BPSS Clearance
8 4 (1.41%) Microsoft Certified Professional
9 3 (1.06%) Computer Science Degree
9 3 (1.06%) Network+ Certification
10 1 (0.35%) CCNA
10 1 (0.35%) CCNP
10 1 (0.35%) Cisco Certification
10 1 (0.35%) HP APS
Quality Assurance & Compliance
1 38 (13.43%) SLA
2 7 (2.47%) Cyber Essentials
3 4 (1.41%) GDPR
3 4 (1.41%) ISO/IEC 27001
3 4 (1.41%) NIST
4 3 (1.06%) Accessibility
4 3 (1.06%) QA
System Software
1 126 (44.52%) Active Directory
2 45 (15.90%) Hyper-V
3 21 (7.42%) VMware Infrastructure
4 13 (4.59%) Virtual Desktop
5 6 (2.12%) BitLocker
6 3 (1.06%) Terminal Services
7 1 (0.35%) Firmware
Systems Management
1 49 (17.31%) Microsoft Intune
2 19 (6.71%) Active Directory Federation Services
3 10 (3.53%) Jamf Pro
4 7 (2.47%) Autotask
5 6 (2.12%) SCCM
6 2 (0.71%) FortiGate
Vendors
1 171 (60.42%) Microsoft
2 29 (10.25%) VMware
3 28 (9.89%) Google
4 12 (4.24%) Apple
4 12 (4.24%) Sophos
5 9 (3.18%) Samsung
6 7 (2.47%) HP
6 7 (2.47%) Veeam
7 6 (2.12%) Fortinet
8 5 (1.77%) ConnectWise
8 5 (1.77%) Meraki
9 4 (1.41%) SolarWinds
10 3 (1.06%) Barracuda Networks
10 3 (1.06%) Cisco
10 3 (1.06%) Freshdesk
10 3 (1.06%) Sage
10 3 (1.06%) SAP
10 3 (1.06%) ServiceNow
10 3 (1.06%) SonicWALL
11 2 (0.71%) CheckPoint