Period
to 22 November 2017

The median annual salary for a 2nd Line Support Engineer was £27,500 in advertised job vacancies during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 573 594 599
Rank change year-on-year +21 +5 -22
Permanent jobs requiring a 2nd Line Support Engineer 755 795 929
As % of all permanent IT jobs advertised in the UK 0.42% 0.42% 0.43%
As % of the Job Titles category 0.44% 0.43% 0.45%
Number of salaries quoted 706 768 873
UK median annual salary £27,500 £27,000 £26,000
Median salary % change year-on-year +1.85% +3.85% -
10th Percentile £21,250 £20,750 £20,500
90th Percentile £34,250 £33,750 £35,000
UK excluding London median annual salary £26,000 £25,500 £25,000
% change year-on-year +1.96% +2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 173015 183533 208123
% of permanent IT jobs with a recognized job title 95.80% 96.49% 96.46%
Number of salaries quoted 138825 153627 172837
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 22 November 2017.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 727 £27,500 - 51
UK excluding London +5 508 £26,000 +1.96% 29
London +1 232 £30,000 +1.69% 23
South East -24 161 £27,000 +1.89% 9
North of England +23 131 £24,500 +2.08% 10
East of England +70 112 £27,000 +1.89% 4
North West -1 79 £24,500 +2.08% 10
South West -2 68 £24,500 -5.77% 3
Yorkshire +33 49 £27,500 +5.77%
Midlands -4 28 £22,500 -10.00% 2
West Midlands -21 21 £22,250 -7.29% 1
East Midlands +29 7 £30,000 +17.65% 1
Scotland -17 5 £26,750 +18.89% 1
Wales +4 4 £32,000 +28.00%
North East +6 3 £25,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 November 2017, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 2nd Line Support Engineer in the job title.

1 573 (75.89%) Windows
2 460 (60.93%) Microsoft
3 452 (59.87%) Active Directory
4 300 (39.74%) Windows Server
5 240 (31.79%) Office 365
6 219 (29.01%) MS Exchange
7 218 (28.87%) VMware
8 217 (28.74%) Microsoft Office
9 201 (26.62%) Windows 7
10 163 (21.59%) Windows Server 2008
11 153 (20.26%) ITIL
12 151 (20.00%) Windows Server 2012
13 141 (18.68%) Windows 10
14 133 (17.62%) Cisco
15 131 (17.35%) Firewall
16 128 (16.95%) Microsoft Certification
17 115 (15.23%) DNS
18 109 (14.44%) TCP/IP
19 107 (14.17%) Citrix
20 106 (14.04%) Hyper-V
21 99 (13.11%) VMware Infrastructure
21 99 (13.11%) Exchange Server 2010
22 95 (12.58%) DHCP
23 94 (12.45%) VPN
24 93 (12.32%) Finance
25 87 (11.52%) MCSE
26 77 (10.20%) SQL
27 75 (9.93%) LAN
28 74 (9.80%) SLA
29 70 (9.27%) WAN

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 219 (29.01%) MS Exchange
2 99 (13.11%) Exchange Server 2010
3 65 (8.61%) Exchange Server 2013
4 43 (5.70%) SharePoint
5 36 (4.77%) Exchange Server 2007
6 27 (3.58%) Skype for Business
7 20 (2.65%) IIS
8 18 (2.38%) Exchange Server 2003
9 8 (1.06%) Blackberry Enterprise Server
10 3 (0.40%) IBM Notes
10 3 (0.40%) SharePoint 2013
11 2 (0.26%) BizTalk Server
12 1 (0.13%) Elasticsearch
12 1 (0.13%) JBoss
12 1 (0.13%) nginx
12 1 (0.13%) Tomcat
12 1 (0.13%) WebLogic
Applications
1 217 (28.74%) Microsoft Office
2 17 (2.25%) Microsoft Excel
3 8 (1.06%) Microsoft PowerPoint
4 6 (0.79%) MS Visio
5 1 (0.13%) AutoCAD
5 1 (0.13%) Maya
Business Applications
1 6 (0.79%) NetSuite
1 6 (0.79%) Remedy ITSM
2 2 (0.26%) Dynamics NAV
3 1 (0.13%) Dynamics CRM
Cloud Services
1 240 (31.79%) Office 365
2 43 (5.70%) Microsoft Azure
3 20 (2.65%) Mimecast
4 6 (0.79%) Amazon AWS
4 6 (0.79%) Azure Active Directory
4 6 (0.79%) OneDrive
5 2 (0.26%) SaaS
6 1 (0.13%) Dynamics 365
6 1 (0.13%) G Suite
6 1 (0.13%) Yammer
Communications & Networking
1 131 (17.35%) Firewall
2 115 (15.23%) DNS
3 109 (14.44%) TCP/IP
4 95 (12.58%) DHCP
5 94 (12.45%) VPN
6 75 (9.93%) LAN
7 70 (9.27%) WAN
8 40 (5.30%) VLAN
9 36 (4.77%) Internet
9 36 (4.77%) SAN
10 32 (4.24%) VoIP
11 27 (3.58%) Wi-Fi
12 24 (3.18%) Remote Desktop
13 21 (2.78%) Skype
13 21 (2.78%) Wireless
14 13 (1.72%) Broadband
15 9 (1.19%) IPsec
16 7 (0.93%) Cisco IOS
16 7 (0.93%) OpenVPN
16 7 (0.93%) PBX
Database & Business Intelligence
1 57 (7.55%) SQL Server
2 7 (0.93%) SQL Server 2005
3 6 (0.79%) MySQL
4 5 (0.66%) Oracle Database
4 5 (0.66%) SQL Server 2008
5 3 (0.40%) Oracle Reports
5 3 (0.40%) SQL Server 2012
5 3 (0.40%) SQL Server 2014
6 2 (0.26%) Crystal Reports
6 2 (0.26%) SQL Server 2000
6 2 (0.26%) SQL Server 2016
7 1 (0.13%) Amazon RDS
7 1 (0.13%) Apache Accumulo
7 1 (0.13%) Apache Cassandra
7 1 (0.13%) Geospatial Data
7 1 (0.13%) GIS
7 1 (0.13%) Hadoop
7 1 (0.13%) MongoDB
7 1 (0.13%) Power BI
7 1 (0.13%) Relational Database
Development Applications
1 3 (0.40%) JIRA
2 2 (0.26%) Team Foundation Server
3 1 (0.13%) Visual Studio
General
1 93 (12.32%) Finance
2 60 (7.95%) Telecoms
3 43 (5.70%) Manufacturing
4 38 (5.03%) Marketing
5 35 (4.64%) Electronics
6 13 (1.72%) Banking
7 11 (1.46%) Advertising
8 10 (1.32%) Financial Institution
8 10 (1.32%) Legal
9 8 (1.06%) Law
10 6 (0.79%) Retail
11 5 (0.66%) Back Office
12 2 (0.26%) Automotive
12 2 (0.26%) Italian Language
12 2 (0.26%) Multimedia
13 1 (0.13%) Billing
13 1 (0.13%) Games
13 1 (0.13%) German Language
13 1 (0.13%) Local Government
13 1 (0.13%) Publishing
Libraries, Frameworks & Software Standards
1 16 (2.12%) .NET
2 13 (1.72%) HTML
3 6 (0.79%) Velocity
3 6 (0.79%) Web Services
4 4 (0.53%) CSS
5 3 (0.40%) FIX Protocol
5 3 (0.40%) jQuery
5 3 (0.40%) XML
6 2 (0.26%) Ajax
6 2 (0.26%) Apache Flex
6 2 (0.26%) ASP.NET Web API
6 2 (0.26%) COM
6 2 (0.26%) Entity Framework
6 2 (0.26%) WCF
7 1 (0.13%) Backbone.js
7 1 (0.13%) CSS3
7 1 (0.13%) D3.js
7 1 (0.13%) lodash
7 1 (0.13%) Node.js
7 1 (0.13%) React
Miscellaneous
1 36 (4.77%) Driving Licence
2 17 (2.25%) Analytical Skills
3 16 (2.12%) Blackberry
4 14 (1.85%) Management Information System
5 13 (1.72%) iPad
6 11 (1.46%) Video Conferencing
7 10 (1.32%) Clustering
7 10 (1.32%) Smartphone
8 9 (1.19%) Data Centre
8 9 (1.19%) Handset
8 9 (1.19%) iPhone
9 7 (0.93%) Computer Science
9 7 (0.93%) User Experience
10 6 (0.79%) Enterprise Storage
10 6 (0.79%) Hedge funds
11 5 (0.66%) Client/Server
11 5 (0.66%) Fat Client
11 5 (0.66%) Thin Client
12 4 (0.53%) Replication
13 3 (0.40%) EPoS
Operating Systems
1 573 (75.89%) Windows
2 300 (39.74%) Windows Server
3 201 (26.62%) Windows 7
4 163 (21.59%) Windows Server 2008
5 151 (20.00%) Windows Server 2012
6 141 (18.68%) Windows 10
7 66 (8.74%) Windows 8
8 57 (7.55%) Linux
9 40 (5.30%) Windows Server 2003
10 30 (3.97%) Mac OS X
11 25 (3.31%) Windows XP
12 22 (2.91%) Android
13 14 (1.85%) Apple iOS
14 11 (1.46%) Unix
15 9 (1.19%) Windows Vista
16 7 (0.93%) Red Hat Enterprise Linux
17 5 (0.66%) Windows 2000 Server
18 3 (0.40%) Mac OS
18 3 (0.40%) Windows Mobile
19 2 (0.26%) Windows Phone
Processes & Methodologies
1 153 (20.26%) ITIL
2 54 (7.15%) Service Delivery
3 53 (7.02%) Service Management
4 44 (5.83%) Mentoring
5 40 (5.30%) Continuous Improvement
6 39 (5.17%) Business Intelligence
7 37 (4.90%) Digital Marketing
8 35 (4.64%) Problem Management
8 35 (4.64%) Programme Management
9 29 (3.84%) Change Management
9 29 (3.84%) Incident Management
10 28 (3.71%) ITSM
11 25 (3.31%) Asset Management
12 20 (2.65%) CRM
13 16 (2.12%) Configuration Management
14 15 (1.99%) ITIL V3
15 13 (1.72%) Time Management
16 12 (1.59%) PRINCE2
16 12 (1.59%) Root Cause Analysis
17 11 (1.46%) Project Management
Programming Languages
1 77 (10.20%) SQL
2 19 (2.52%) PowerShell
3 7 (0.93%) JavaScript
3 7 (0.93%) T-SQL
4 5 (0.66%) C#
4 5 (0.66%) VBScript
5 4 (0.53%) C
5 4 (0.53%) VB
6 3 (0.40%) Bash Shell
6 3 (0.40%) PHP
6 3 (0.40%) Python
7 2 (0.26%) Java
7 2 (0.26%) Perl
7 2 (0.26%) VBA
8 1 (0.13%) Ruby
8 1 (0.13%) Shell Script
Qualifications
1 128 (16.95%) Microsoft Certification
2 87 (11.52%) MCSE
3 69 (9.14%) MCP
4 66 (8.74%) MCSA
5 48 (6.36%) Cisco Certification
6 46 (6.09%) CCNA
7 24 (3.18%) Degree
8 20 (2.65%) Security Cleared
9 17 (2.25%) VMware Certified Professional (VCP)
10 16 (2.12%) MCITP
11 13 (1.72%) ITIL Certification
11 13 (1.72%) SC Cleared
12 8 (1.06%) VERITAS Certified Professional (VCP)
13 7 (0.93%) A+ Certification
14 4 (0.53%) NVQ Level 3
15 3 (0.40%) ACSA
15 3 (0.40%) CCNP
15 3 (0.40%) Network+ Certification
16 2 (0.26%) HND
16 2 (0.26%) MCDST
Quality Assurance & Compliance
1 74 (9.80%) SLA
2 10 (1.32%) ISO/IEC 20000
3 3 (0.40%) PCI DSS
4 2 (0.26%) ISO/IEC 27001
5 1 (0.13%) COBIT
5 1 (0.13%) Data Quality
5 1 (0.13%) QA
5 1 (0.13%) Sarbanes-Oxley
System Software
1 452 (59.87%) Active Directory
2 106 (14.04%) Hyper-V
3 99 (13.11%) VMware Infrastructure
4 16 (2.12%) VMware ESXi
4 16 (2.12%) XenApp
5 11 (1.46%) vSphere
6 7 (0.93%) Virtual Servers
6 7 (0.93%) VMware Workstation
7 6 (0.79%) KVM
7 6 (0.79%) NFS
7 6 (0.79%) oVirt
7 6 (0.79%) pfSense
7 6 (0.79%) Samba
7 6 (0.79%) Terminal Services
8 5 (0.66%) Microsoft Virtual Server
9 3 (0.40%) Terminal Server
10 1 (0.13%) BlackBerry Internet Service
10 1 (0.13%) Firmware
10 1 (0.13%) LXC
10 1 (0.13%) XenServer
Systems Management
1 53 (7.02%) SCCM
2 18 (2.38%) Backup Exec
3 10 (1.32%) WSUS
4 9 (1.19%) vCenter Server
5 8 (1.06%) Symantec Endpoint Protection
5 8 (1.06%) Symantec Enterprise Vault
5 8 (1.06%) Tivoli Storage Manager
6 7 (0.93%) Systems Management Server (SMS)
7 6 (0.79%) Bacula
8 4 (0.53%) Nagios
9 3 (0.40%) Norton AntiVirus
10 2 (0.26%) AirWatch
10 2 (0.26%) BMC PATROL
10 2 (0.26%) Cisco CUCM
10 2 (0.26%) DameWare
10 2 (0.26%) NetBackup
10 2 (0.26%) Perfmon
11 1 (0.13%) cPanel
11 1 (0.13%) Jamf Pro
11 1 (0.13%) Microsoft Intune
Vendors
1 460 (60.93%) Microsoft
2 218 (28.87%) VMware
3 133 (17.62%) Cisco
4 107 (14.17%) Citrix
5 54 (7.15%) HP
6 45 (5.96%) Apple
7 38 (5.03%) Dell
7 38 (5.03%) SAP
8 33 (4.37%) Veeam
9 21 (2.78%) Juniper
10 17 (2.25%) Symantec
11 16 (2.12%) Oracle
12 15 (1.99%) Sophos
13 13 (1.72%) NetApp
13 13 (1.72%) Remedy
14 9 (1.19%) Veritas
15 8 (1.06%) CheckPoint
15 8 (1.06%) EqualLogic
15 8 (1.06%) Forcepoint
15 8 (1.06%) Red Hat