2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 4 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Apr 2026
Same period 2025 Same period 2024
Rank 437 537 528
Rank change year-on-year +100 -9 +77
Permanent jobs requiring a 2nd Line Support Engineer 277 90 359
As % of all permanent jobs in the UK 0.34% 0.22% 0.39%
As % of the Job Titles category 0.37% 0.24% 0.42%
Number of salaries quoted 256 87 345
10th Percentile £28,500 £28,500 £26,000
25th Percentile £30,750 £29,000 £27,500
Median annual salary (50th Percentile) £35,000 £32,500 £30,500
Median % change year-on-year +7.69% +6.56% -6.15%
75th Percentile £40,000 £38,375 £34,500
90th Percentile £42,500 £40,800 £38,750
UK excluding London median annual salary £33,500 £31,625 £30,000
% change year-on-year +5.93% +5.42% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 74,250 36,762 86,050
% of permanent jobs with a recognized job title 92.26% 89.83% 94.57%
Number of salaries quoted 47,841 23,292 64,576
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,750
Median annual salary (50th Percentile) £55,000 £60,000 £54,650
Median % change year-on-year -8.33% +9.79% -8.92%
75th Percentile £75,000 £78,750 £72,375
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,600 £50,000
% change year-on-year -4.94% +5.20% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 4 April 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 4 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +112 266 £35,000 +7.69% 44
UK excluding London +67 217 £33,500 +5.93% 36
South East +19 74 £32,500 +4.84% 7
Work from Home +45 62 £32,500 +8.33% 12
London +22 59 £40,000 +5.26% 9
East of England +10 39 £35,000 +7.69% 7
Midlands -22 35 £35,000 +14.75% 5
South West -10 34 £32,500 -2.26% 7
North of England -51 25 £30,000 - 11
West Midlands +5 22 £35,000 -7.89% 4
North West -16 17 £30,000 - 7
Scotland -19 9 £40,000 +30.08%
East Midlands -46 8 £34,250 +12.30% 1
Yorkshire -52 8 £33,500 +11.67% 4
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 April 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 184 (66.43%) Microsoft 365
2 169 (61.01%) Microsoft
2 169 (61.01%) Windows
3 129 (46.57%) Active Directory
4 117 (42.24%) Windows Server
5 115 (41.52%) Azure
6 106 (38.27%) Problem-Solving
7 80 (28.88%) Firewall
8 74 (26.71%) DNS
9 69 (24.91%) DHCP
9 69 (24.91%) Microsoft Exchange
10 64 (23.10%) Windows 10
11 61 (22.02%) Customer Service
12 58 (20.94%) Entra ID
12 58 (20.94%) Wi-Fi
13 53 (19.13%) VPN
14 51 (18.41%) Microsoft Intune
15 50 (18.05%) TCP/IP
16 48 (17.33%) Hyper-V
17 45 (16.25%) LAN
17 45 (16.25%) SharePoint
18 39 (14.08%) WAN
19 36 (13.00%) VLAN
19 36 (13.00%) Windows Server 2016
20 35 (12.64%) SLA
20 35 (12.64%) Windows Server 2019
21 33 (11.91%) Google Workspace
22 32 (11.55%) ITIL
23 31 (11.19%) VMware
24 30 (10.83%) VoIP

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 69 (24.91%) Microsoft Exchange
2 45 (16.25%) SharePoint
3 1 (0.36%) Confluence
3 1 (0.36%) IIS
3 1 (0.36%) WordPress
Applications
1 26 (9.39%) Microsoft Office
2 4 (1.44%) Microsoft Excel
Business Applications
1 5 (1.81%) Dynamics CRM
1 5 (1.81%) Dynamics NAV
Cloud Services
1 184 (66.43%) Microsoft 365
2 115 (41.52%) Azure
3 58 (20.94%) Entra ID
4 33 (11.91%) Google Workspace
5 24 (8.66%) AWS
6 16 (5.78%) OneDrive
7 7 (2.53%) Mimecast
8 6 (2.17%) SaaS
9 3 (1.08%) Microsoft Copilot
10 2 (0.72%) PaaS
10 2 (0.72%) Power Automate
10 2 (0.72%) Power Platform
11 1 (0.36%) GCP
Communications & Networking
1 80 (28.88%) Firewall
2 74 (26.71%) DNS
3 69 (24.91%) DHCP
4 58 (20.94%) Wi-Fi
5 53 (19.13%) VPN
6 50 (18.05%) TCP/IP
7 45 (16.25%) LAN
8 39 (14.08%) WAN
9 36 (13.00%) VLAN
10 30 (10.83%) VoIP
11 11 (3.97%) Wireless
12 10 (3.61%) Remote Desktop
13 7 (2.53%) IPsec
14 5 (1.81%) ADSL
15 4 (1.44%) Broadband
16 3 (1.08%) DKIM
16 3 (1.08%) DMARC
16 3 (1.08%) WebEx
17 2 (0.72%) NAS
17 2 (0.72%) SD-WAN
Database & Business Intelligence
1 5 (1.81%) Amazon RDS
2 4 (1.44%) SQL Server
3 2 (0.72%) Power BI
Development Applications
1 7 (2.53%) JIRA
General
1 83 (29.96%) Social Skills
2 13 (4.69%) Law
3 11 (3.97%) Marketing
4 10 (3.61%) Manufacturing
5 8 (2.89%) Finance
5 8 (2.89%) Telecoms
6 7 (2.53%) Retail
7 6 (2.17%) Legal
8 5 (1.81%) Advertising
9 4 (1.44%) Dutch Language
9 4 (1.44%) French Language
9 4 (1.44%) Organisational Skills
9 4 (1.44%) Spanish Language
10 3 (1.08%) Electronics
10 3 (1.08%) Public Sector
11 2 (0.72%) Documentation Skills
11 2 (0.72%) Inclusion and Diversity
12 1 (0.36%) Analytical Skills
12 1 (0.36%) Banking
12 1 (0.36%) German Language
Miscellaneous
1 38 (13.72%) Driving Licence
2 12 (4.33%) Onboarding
3 2 (0.72%) IoT
3 2 (0.72%) iPad
3 2 (0.72%) iPhone
3 2 (0.72%) Mobile App
4 1 (0.36%) Client/Server
4 1 (0.36%) Hedge funds
4 1 (0.36%) NHS
4 1 (0.36%) Self-Motivation
4 1 (0.36%) Smartphone
4 1 (0.36%) Video Conferencing
4 1 (0.36%) Video\Live Streaming
Operating Systems
1 169 (61.01%) Windows
2 117 (42.24%) Windows Server
3 64 (23.10%) Windows 10
4 36 (13.00%) Windows Server 2016
5 35 (12.64%) Windows Server 2019
6 29 (10.47%) Mac OS
7 20 (7.22%) Windows Server 2012
8 18 (6.50%) Apple iOS
9 17 (6.14%) Android
10 4 (1.44%) Linux
11 2 (0.72%) Windows 7
11 2 (0.72%) Windows Server 2008
12 1 (0.36%) Mac OS X
12 1 (0.36%) VMS
Processes & Methodologies
1 106 (38.27%) Problem-Solving
2 61 (22.02%) Customer Service
3 32 (11.55%) ITIL
4 28 (10.11%) Service Delivery
5 22 (7.94%) Cybersecurity
6 19 (6.86%) ITSM
7 18 (6.50%) Service Management
8 17 (6.14%) Continuous Improvement
8 17 (6.14%) Mentoring
9 16 (5.78%) Infrastructure Engineering
10 15 (5.42%) Remote Monitoring and Management
11 13 (4.69%) Configuration Management
11 13 (4.69%) Mobile Device Management
12 9 (3.25%) Asset Management
12 9 (3.25%) Computer Science
12 9 (3.25%) Proactive Maintenance
13 8 (2.89%) Project Delivery
14 7 (2.53%) Collaborative Working
14 7 (2.53%) Process Improvement
14 7 (2.53%) Time Management
Programming Languages
1 15 (5.42%) PowerShell
2 5 (1.81%) SQL
Qualifications
1 24 (8.66%) Microsoft Certification
2 16 (5.78%) Security Cleared
3 15 (5.42%) SC Cleared
4 11 (3.97%) Degree
5 9 (3.25%) A+ Certification
6 6 (2.17%) BPSS Clearance
7 5 (1.81%) CompTIA Security+
7 5 (1.81%) DBS Check
7 5 (1.81%) Microsoft Certified Professional
8 4 (1.44%) Computer Science Degree
9 3 (1.08%) Network+ Certification
10 1 (0.36%) CCNA
10 1 (0.36%) CCNP
10 1 (0.36%) Cisco Certification
10 1 (0.36%) HP APS
Quality Assurance & Compliance
1 35 (12.64%) SLA
2 7 (2.53%) Cyber Essentials
3 4 (1.44%) GDPR
3 4 (1.44%) ISO/IEC 27001
3 4 (1.44%) NIST
4 3 (1.08%) QA
5 1 (0.36%) Accessibility
System Software
1 129 (46.57%) Active Directory
2 48 (17.33%) Hyper-V
3 21 (7.58%) VMware Infrastructure
4 13 (4.69%) Virtual Desktop
5 5 (1.81%) BitLocker
6 3 (1.08%) Firmware
7 2 (0.72%) Terminal Services
Systems Management
1 51 (18.41%) Microsoft Intune
2 19 (6.86%) Active Directory Federation Services
3 10 (3.61%) Jamf Pro
4 6 (2.17%) Autotask
4 6 (2.17%) SCCM
5 2 (0.72%) FortiGate
Vendors
1 169 (61.01%) Microsoft
2 31 (11.19%) VMware
3 28 (10.11%) Google
4 14 (5.05%) Apple
5 13 (4.69%) Sophos
6 9 (3.25%) Samsung
6 9 (3.25%) Veeam
7 7 (2.53%) ConnectWise
8 6 (2.17%) Fortinet
9 5 (1.81%) Meraki
10 3 (1.08%) Adobe
10 3 (1.08%) Cisco
10 3 (1.08%) Freshdesk
10 3 (1.08%) HP
10 3 (1.08%) SAP
10 3 (1.08%) ServiceNow
10 3 (1.08%) SolarWinds
10 3 (1.08%) SonicWALL
11 2 (0.72%) Barracuda Networks
11 2 (0.72%) Sage