2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Jul 2026
Same period 2025 Same period 2024
Rank 496 605 566
Rank change year-on-year +109 -39 -52
Permanent jobs requiring a 2nd Line Support Engineer 292 73 348
As % of all permanent jobs in the UK 0.30% 0.15% 0.34%
As % of the Job Titles category 0.31% 0.17% 0.36%
Number of salaries quoted 254 72 322
10th Percentile £28,875 £29,050 £26,000
25th Percentile £31,250 £30,719 £27,500
Median annual salary (50th Percentile) £35,000 £32,750 £31,750
Median % change year-on-year +6.87% +3.15% -2.31%
75th Percentile £38,750 £39,500 £35,000
90th Percentile £42,000 £42,500 £38,750
UK excluding London median annual salary £35,000 £32,500 £30,000
% change year-on-year +7.69% +8.33% -6.25%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,088 44,174 95,628
% of permanent jobs with a recognized job title 94.23% 89.90% 94.75%
Number of salaries quoted 63,779 26,115 68,243
10th Percentile £30,000 £28,750 £29,000
25th Percentile £40,000 £37,500 £38,750
Median annual salary (50th Percentile) £55,000 £55,000 £52,500
Median % change year-on-year - +4.76% -12.50%
75th Percentile £75,000 £75,000 £70,000
90th Percentile £95,000 £97,500 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.12%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 16 July 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 16 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +104 260 £35,000 +6.87% 29
UK excluding London +81 223 £35,000 +7.69% 26
London +11 68 £36,000 -7.69% 6
Work from Home +33 67 £33,500 +3.08% 4
South East +40 65 £30,000 -14.29% 8
East of England +42 56 £35,000 +7.69% 8
North of England -9 33 £35,000 +7.69% 3
North West +19 29 £35,000 +7.69%
Scotland +39 26 £33,500 +3.08% 1
Midlands -12 22 £32,000 -1.54% 2
West Midlands -20 17 £32,000 -5.19% 1
South West -48 16 £35,000 +7.69% 6
East Midlands -37 5 £35,000 +7.69% 1
Wales - 5 £35,000 -
Yorkshire -32 4 £33,500 +11.67% 3

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 16 July 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 184 (63.01%) Microsoft
2 181 (61.99%) Microsoft 365
3 159 (54.45%) Windows
4 116 (39.73%) Active Directory
5 94 (32.19%) Problem-Solving
6 92 (31.51%) Customer Service
7 89 (30.48%) Azure
8 83 (28.42%) Entra ID
9 81 (27.74%) Windows Server
10 72 (24.66%) Microsoft Exchange
11 65 (22.26%) Firewall
12 62 (21.23%) DNS
13 60 (20.55%) DHCP
13 60 (20.55%) SharePoint
14 50 (17.12%) Windows 10
15 47 (16.10%) Wi-Fi
16 46 (15.75%) Microsoft Intune
17 38 (13.01%) Mac OS
18 37 (12.67%) Hyper-V
18 37 (12.67%) Service Delivery
19 36 (12.33%) TCP/IP
20 35 (11.99%) LAN
21 33 (11.30%) VPN
22 32 (10.96%) WAN
23 29 (9.93%) Continuous Improvement
23 29 (9.93%) VMware
24 27 (9.25%) PowerShell
24 27 (9.25%) SLA
24 27 (9.25%) VoIP
25 24 (8.22%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (24.66%) Microsoft Exchange
2 60 (20.55%) SharePoint
3 1 (0.34%) IIS
3 1 (0.34%) WordPress
Applications
1 22 (7.53%) Microsoft Office
2 4 (1.37%) Microsoft Excel
Business Applications
1 5 (1.71%) Dynamics NAV
Cloud Services
1 181 (61.99%) Microsoft 365
2 89 (30.48%) Azure
3 83 (28.42%) Entra ID
4 16 (5.48%) AWS
5 13 (4.45%) OneDrive
6 12 (4.11%) Google Workspace
6 12 (4.11%) Power Platform
7 7 (2.40%) Mimecast
8 5 (1.71%) SaaS
9 3 (1.03%) Dynamics 365
9 3 (1.03%) Microsoft Copilot
9 3 (1.03%) PaaS
9 3 (1.03%) Power Automate
10 2 (0.68%) Amazon EC2
10 2 (0.68%) Virtual Private Cloud
11 1 (0.34%) Azure Storage
11 1 (0.34%) Cloud Computing
Communications & Networking
1 65 (22.26%) Firewall
2 62 (21.23%) DNS
3 60 (20.55%) DHCP
4 47 (16.10%) Wi-Fi
5 36 (12.33%) TCP/IP
6 35 (11.99%) LAN
7 33 (11.30%) VPN
8 32 (10.96%) WAN
9 27 (9.25%) VoIP
10 15 (5.14%) VLAN
11 6 (2.05%) Wireless
12 5 (1.71%) ADSL
12 5 (1.71%) IPsec
12 5 (1.71%) MPLS
12 5 (1.71%) Remote Desktop
13 4 (1.37%) Broadband
13 4 (1.37%) Internet
14 3 (1.03%) NAS
14 3 (1.03%) SSL
14 3 (1.03%) WebEx
Database & Business Intelligence
1 9 (3.08%) Power BI
2 2 (0.68%) SQL Server
Development Applications
1 2 (0.68%) JIRA
2 1 (0.34%) Carbide.c++
General
1 105 (35.96%) Social Skills
2 17 (5.82%) Telecoms
3 14 (4.79%) Legal
4 12 (4.11%) Documentation Skills
5 8 (2.74%) Inclusion and Diversity
6 7 (2.40%) Finance
6 7 (2.40%) Organisational Skills
7 6 (2.05%) Billing
8 5 (1.71%) Retail
9 4 (1.37%) Manufacturing
10 3 (1.03%) Advertising
10 3 (1.03%) Public Sector
11 2 (0.68%) Military
12 1 (0.34%) Aerospace
12 1 (0.34%) Analytical Skills
Miscellaneous
1 38 (13.01%) Driving Licence
2 26 (8.90%) Onboarding
3 5 (1.71%) iPhone
4 2 (0.68%) Self-Motivation
5 1 (0.34%) iPad
5 1 (0.34%) NHS
5 1 (0.34%) Replication
Operating Systems
1 159 (54.45%) Windows
2 81 (27.74%) Windows Server
3 50 (17.12%) Windows 10
4 38 (13.01%) Mac OS
5 21 (7.19%) Windows Server 2016
6 20 (6.85%) Windows Server 2019
7 14 (4.79%) Android
8 10 (3.42%) Windows Server 2012
9 7 (2.40%) Apple iOS
10 2 (0.68%) AIX
10 2 (0.68%) Windows 7
10 2 (0.68%) Windows Server 2008
11 1 (0.34%) Mac OS X
11 1 (0.34%) VMS
Processes & Methodologies
1 94 (32.19%) Problem-Solving
2 92 (31.51%) Customer Service
3 37 (12.67%) Service Delivery
4 29 (9.93%) Continuous Improvement
5 24 (8.22%) Cybersecurity
6 23 (7.88%) ITIL
7 18 (6.16%) Mentoring
8 17 (5.82%) Cloud Security
8 17 (5.82%) ITSM
9 16 (5.48%) Collaborative Culture
10 15 (5.14%) Infrastructure Engineering
10 15 (5.14%) User Experience
11 14 (4.79%) Remote Monitoring and Management
12 12 (4.11%) Project Delivery
13 11 (3.77%) Identity Management
14 10 (3.42%) AI
14 10 (3.42%) Disaster Recovery
14 10 (3.42%) Incident Management
15 9 (3.08%) Client Onboarding
15 9 (3.08%) Service Management
Programming Languages
1 27 (9.25%) PowerShell
2 4 (1.37%) SQL
2 4 (1.37%) VBScript
3 2 (0.68%) Python
Qualifications
1 21 (7.19%) Microsoft Certification
2 14 (4.79%) Degree
3 8 (2.74%) A+ Certification
3 8 (2.74%) DBS Check
3 8 (2.74%) Security Cleared
4 7 (2.40%) SC Cleared
5 6 (2.05%) HND
6 2 (0.68%) HP APS
7 1 (0.34%) Microsoft Certified Professional
Quality Assurance & Compliance
1 27 (9.25%) SLA
2 3 (1.03%) Accessibility
2 3 (1.03%) GDPR
3 1 (0.34%) Cyber Essentials
3 1 (0.34%) QA
System Software
1 116 (39.73%) Active Directory
2 37 (12.67%) Hyper-V
3 23 (7.88%) VMware Infrastructure
4 12 (4.11%) Virtual Desktop
5 7 (2.40%) BitLocker
6 3 (1.03%) Terminal Services
7 1 (0.34%) Terminal Server
Systems Management
1 46 (15.75%) Microsoft Intune
2 10 (3.42%) Autotask
3 9 (3.08%) Active Directory Federation Services
4 7 (2.40%) FortiGate
4 7 (2.40%) SCCM
5 3 (1.03%) Systems Management Server (SMS)
6 2 (0.68%) Netcool
Vendors
1 184 (63.01%) Microsoft
2 29 (9.93%) VMware
3 15 (5.14%) Meraki
4 11 (3.77%) Google
5 10 (3.42%) Cisco
6 8 (2.74%) Fortinet
6 8 (2.74%) HP
6 8 (2.74%) Sophos
7 7 (2.40%) ServiceNow
8 6 (2.05%) SolarWinds
9 5 (1.71%) Veeam
10 4 (1.37%) Sage
11 3 (1.03%) Barracuda Networks
11 3 (1.03%) Snow
11 3 (1.03%) SonicWALL
12 2 (0.68%) Oracle
12 2 (0.68%) Samsung
13 1 (0.34%) Apple
13 1 (0.34%) TOWER Software
13 1 (0.34%) Ubiquiti