2nd Line Support Engineer Jobs

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 5 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
5 Dec 2023
Same period 2022 Same period 2021
Rank 462 703 740
Rank change year-on-year +241 +37 -145
Permanent jobs requiring a 2nd Line Support Engineer 290 398 387
As % of all permanent jobs advertised in the UK 0.54% 0.32% 0.30%
As % of the Job Titles category 0.57% 0.34% 0.32%
Number of salaries quoted 271 378 351
10th Percentile £26,250 £26,250 £24,000
25th Percentile £28,500 £27,750 £25,625
Median annual salary (50th Percentile) £32,500 £32,000 £29,500
Median % change year-on-year +1.56% +8.47% +3.51%
75th Percentile £38,000 £37,500 £34,250
90th Percentile £40,000 £40,475 £39,000
UK excluding London median annual salary £31,000 £31,500 £27,500
% change year-on-year -1.59% +14.55% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,985 118,425 121,174
% of permanent jobs with a recognized job title 95.43% 95.37% 95.14%
Number of salaries quoted 37,346 74,222 83,417
10th Percentile £31,250 £32,750 £32,000
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 5 December 2023.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 5 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +229 278 £32,500 +1.56% 93
UK excluding London +150 201 £31,000 -1.59% 80
London +233 87 £37,500 +4.17% 19
Work from Home +202 80 £32,500 -7.14% 24
South East +69 58 £30,000 -3.23% 36
North of England +150 51 £30,000 +4.80% 20
East of England +115 37 £34,000 +4.62% 5
South West +91 31 £33,500 -10.67% 11
North West +120 23 £30,000 +1.69% 7
Yorkshire +98 22 £30,000 - 10
Midlands +105 15 £31,000 +3.33% 8
West Midlands +118 8 £30,000 - 3
Scotland +61 7 £29,000 -17.14% 2
East Midlands +25 7 £32,500 +8.33% 5
North East +48 6 £31,250 +4.17% 6
Wales - 4 £33,500 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 5 December 2023, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 245 (84.48%) Windows
2 223 (76.90%) Active Directory
3 203 (70.00%) Microsoft 365
4 180 (62.07%) Microsoft
5 138 (47.59%) Azure
6 135 (46.55%) Windows Server
7 107 (36.90%) Social Skills
8 100 (34.48%) VMware
9 91 (31.38%) Windows 10
10 88 (30.34%) Microsoft Office
11 81 (27.93%) Problem-Solving
12 74 (25.52%) Hyper-V
13 72 (24.83%) Customer Service
14 68 (23.45%) DNS
15 64 (22.07%) VMware Infrastructure
16 61 (21.03%) ITIL
17 56 (19.31%) DHCP
17 56 (19.31%) SharePoint
18 52 (17.93%) Microsoft Intune
19 49 (16.90%) Firewall
20 45 (15.52%) SLA
21 41 (14.14%) Security Cleared
22 40 (13.79%) ServiceNow
23 39 (13.45%) VLAN
23 39 (13.45%) Citrix
24 35 (12.07%) Entra ID
25 34 (11.72%) VPN
25 34 (11.72%) Finance
26 33 (11.38%) WAN
27 32 (11.03%) LAN

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 56 (19.31%) SharePoint
2 26 (8.97%) MS Exchange
3 4 (1.38%) Skype for Business
4 1 (0.34%) CMS
4 1 (0.34%) Exchange Server 2010
4 1 (0.34%) IBM Notes
4 1 (0.34%) IIS
4 1 (0.34%) SharePoint 2010
4 1 (0.34%) SharePoint 2013
Applications
1 88 (30.34%) Microsoft Office
2 5 (1.72%) Spreadsheet
3 2 (0.69%) Microsoft Excel
4 1 (0.34%) AutoCAD
4 1 (0.34%) InCopy
4 1 (0.34%) Microsoft PowerPoint
4 1 (0.34%) Revit
Business Applications
1 9 (3.10%) Remedy ITSM
2 1 (0.34%) Elite 3E
Cloud Services
1 203 (70.00%) Microsoft 365
2 138 (47.59%) Azure
3 35 (12.07%) Entra ID
4 19 (6.55%) OneDrive
5 18 (6.21%) AWS
6 14 (4.83%) GCP
6 14 (4.83%) Mimecast
7 5 (1.72%) Google Workspace
7 5 (1.72%) WhatsApp
8 2 (0.69%) Adobe Creative Cloud
8 2 (0.69%) SaaS
9 1 (0.34%) Amazon CloudWatch
9 1 (0.34%) AWS Data Pipeline
9 1 (0.34%) Cloud Computing
9 1 (0.34%) Dropbox
9 1 (0.34%) Dynamics 365
9 1 (0.34%) Google Drive
9 1 (0.34%) PaaS
9 1 (0.34%) Power Platform
9 1 (0.34%) Serverless
Communications & Networking
1 68 (23.45%) DNS
2 56 (19.31%) DHCP
3 49 (16.90%) Firewall
4 39 (13.45%) VLAN
5 34 (11.72%) VPN
6 33 (11.38%) WAN
7 32 (11.03%) LAN
8 30 (10.34%) TCP/IP
9 16 (5.52%) SAN
10 14 (4.83%) Wireless
11 13 (4.48%) Wi-Fi
12 11 (3.79%) Remote Desktop
13 6 (2.07%) Ethernet
13 6 (2.07%) Internet
13 6 (2.07%) IPsec
14 5 (1.72%) Network Security
15 4 (1.38%) Intranet
15 4 (1.38%) Skype
15 4 (1.38%) VoIP
16 3 (1.03%) DMARC
Database & Business Intelligence
1 14 (4.83%) Amazon RDS
2 13 (4.48%) SQL Server
3 2 (0.69%) Firebird
4 1 (0.34%) DynamoDB
4 1 (0.34%) Power BI
Development Applications
1 7 (2.41%) JIRA
General
1 107 (36.90%) Social Skills
2 34 (11.72%) Finance
3 13 (4.48%) Analytical Skills
4 12 (4.14%) Legal
4 12 (4.14%) Organisational Skills
5 7 (2.41%) Telecoms
6 6 (2.07%) Inclusion and Diversity
7 5 (1.72%) Manufacturing
8 4 (1.38%) Electronics
9 3 (1.03%) Law
9 3 (1.03%) Retail
10 2 (0.69%) Marketing
10 2 (0.69%) Public Sector
11 1 (0.34%) Advertising
11 1 (0.34%) Banking
11 1 (0.34%) Financial Institution
11 1 (0.34%) Games
Libraries, Frameworks & Software Standards
1 9 (3.10%) Web Services
2 1 (0.34%) EDI
2 1 (0.34%) FIX Protocol
2 1 (0.34%) HTML
2 1 (0.34%) Node.js
Miscellaneous
1 22 (7.59%) Self-Motivation
2 18 (6.21%) Driving Licence
3 12 (4.14%) iPad
4 11 (3.79%) Data Centre
5 5 (1.72%) Video Conferencing
6 4 (1.38%) iPhone
7 3 (1.03%) CCTV
7 3 (1.03%) Clustering
7 3 (1.03%) Management Information System
7 3 (1.03%) Onboarding
7 3 (1.03%) Smartphone
8 2 (0.69%) Apple TV
8 2 (0.69%) Enterprise Storage
8 2 (0.69%) Mobile Computing
8 2 (0.69%) PKI
8 2 (0.69%) Renewable Energy
8 2 (0.69%) Replication
9 1 (0.34%) Blackberry
9 1 (0.34%) Life Science
9 1 (0.34%) New Media
Operating Systems
1 245 (84.48%) Windows
2 135 (46.55%) Windows Server
3 91 (31.38%) Windows 10
4 30 (10.34%) Windows Server 2016
5 29 (10.00%) Windows Server 2012
6 25 (8.62%) Linux
6 25 (8.62%) Windows 7
7 22 (7.59%) Windows Server 2019
8 18 (6.21%) Android
9 15 (5.17%) Apple iOS
10 11 (3.79%) Windows Server 2008
11 8 (2.76%) Mac OS
11 8 (2.76%) Windows 8
12 6 (2.07%) Mac OS X
13 4 (1.38%) Windows XP
14 3 (1.03%) Windows NT
15 2 (0.69%) Debian
16 1 (0.34%) Ubuntu
Processes & Methodologies
1 81 (27.93%) Problem-Solving
2 72 (24.83%) Customer Service
3 61 (21.03%) ITIL
4 29 (10.00%) Incident Management
5 27 (9.31%) Time Management
6 26 (8.97%) ITSM
7 25 (8.62%) Change Management
8 23 (7.93%) Service Delivery
9 19 (6.55%) Service Management
10 17 (5.86%) Problem Management
11 15 (5.17%) Asset Management
12 12 (4.14%) High Availability
13 10 (3.45%) Service Desk Management
13 10 (3.45%) User Experience
14 9 (3.10%) Agile
14 9 (3.10%) Availability Management
14 9 (3.10%) Knowledge Transfer
14 9 (3.10%) Mobile Device Management
15 7 (2.41%) Disaster Recovery
16 6 (2.07%) Antivirus Management
Programming Languages
1 30 (10.34%) SQL
2 27 (9.31%) PowerShell
3 1 (0.34%) Bash
3 1 (0.34%) Java
3 1 (0.34%) TypeScript
Qualifications
1 41 (14.14%) Security Cleared
2 32 (11.03%) SC Cleared
3 26 (8.97%) Microsoft Certification
4 21 (7.24%) Degree
5 11 (3.79%) A+ Certification
6 10 (3.45%) Azure Certification
7 6 (2.07%) CCNA
7 6 (2.07%) Cisco Certification
7 6 (2.07%) MCP
8 5 (1.72%) MCITP
8 5 (1.72%) Network+ Certification
9 4 (1.38%) MCSE
10 3 (1.03%) BPSS Clearance
10 3 (1.03%) DV Cleared
10 3 (1.03%) ITIL Certification
11 2 (0.69%) MCDST
11 2 (0.69%) MCTS
12 1 (0.34%) DBS Check
12 1 (0.34%) JNCIA
12 1 (0.34%) MCSA
Quality Assurance & Compliance
1 45 (15.52%) SLA
2 4 (1.38%) Cyber Essentials
2 4 (1.38%) QA
3 2 (0.69%) Cyber Essentials PLUS
4 1 (0.34%) GLP
System Software
1 223 (76.90%) Active Directory
2 74 (25.52%) Hyper-V
3 64 (22.07%) VMware Infrastructure
4 16 (5.52%) VMware ESXi
5 12 (4.14%) XenApp
6 9 (3.10%) VMware Workstation
7 7 (2.41%) vSphere
8 5 (1.72%) Virtual Machines
9 4 (1.38%) Firmware
9 4 (1.38%) XenDesktop
10 3 (1.03%) Virtual Desktop
11 2 (0.69%) BitLocker
11 2 (0.69%) Terminal Services
12 1 (0.34%) Microsoft App-V
Systems Management
1 52 (17.93%) Microsoft Intune
2 31 (10.69%) SCCM
3 15 (5.17%) vCenter Server
4 14 (4.83%) SCOM
5 9 (3.10%) SCVMM
6 5 (1.72%) FortiGate
7 3 (1.03%) Failover Clustering
7 3 (1.03%) Microsoft Data Protection Manager
7 3 (1.03%) WSUS
8 2 (0.69%) Ansible
8 2 (0.69%) McAfee ePO
8 2 (0.69%) Puppet
8 2 (0.69%) ZABBIX
9 1 (0.34%) AirWatch
9 1 (0.34%) EdgeSight
9 1 (0.34%) Grafana
9 1 (0.34%) Jamf Pro
9 1 (0.34%) Single Sign-On
Vendors
1 180 (62.07%) Microsoft
2 100 (34.48%) VMware
3 40 (13.79%) ServiceNow
4 39 (13.45%) Citrix
5 28 (9.66%) Cisco
5 28 (9.66%) Remedy
6 19 (6.55%) Google
6 19 (6.55%) Veeam
7 18 (6.21%) Apple
8 16 (5.52%) Aruba
9 12 (4.14%) Commvault
9 12 (4.14%) N-able
9 12 (4.14%) Sophos
10 9 (3.10%) Dell
10 9 (3.10%) SonicWALL
11 6 (2.07%) HP
11 6 (2.07%) Sun
12 5 (1.72%) Barracuda Networks
12 5 (1.72%) ConnectWise
12 5 (1.72%) Meraki