2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 13 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
13 Feb 2026
Same period 2025 Same period 2024
Rank 444 554 474
Rank change year-on-year +110 -80 +156
Permanent jobs requiring a 2nd Line Support Engineer 228 142 333
As % of all permanent jobs in the UK 0.34% 0.29% 0.45%
As % of the Job Titles category 0.38% 0.31% 0.47%
Number of salaries quoted 210 124 319
10th Percentile £28,500 £27,300 £25,450
25th Percentile £30,125 £29,000 £27,500
Median annual salary (50th Percentile) £33,500 £33,250 £31,000
Median % change year-on-year +0.75% +7.26% -4.62%
75th Percentile £40,000 £39,063 £35,250
90th Percentile £42,500 £49,025 £38,750
UK excluding London median annual salary £33,500 £32,000 £30,000
% change year-on-year +4.69% +6.67% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 60,794 45,662 70,425
% of permanent jobs with a recognized job title 91.17% 91.74% 94.90%
Number of salaries quoted 38,174 23,853 55,156
10th Percentile £29,000 £33,250 £28,500
25th Percentile £37,500 £45,000 £39,280
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,750
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 13 February 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 13 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +115 219 £33,500 - 66
UK excluding London +92 187 £33,500 +4.69% 64
South East +41 60 £32,000 - 23
Work from Home +75 49 £33,000 +10.00% 12
London +36 41 £41,000 +2.50% 11
Midlands +36 36 £35,000 +15.70% 10
East of England +33 32 £33,500 +3.08% 7
South West +8 26 £32,500 -2.99% 9
North of England +7 24 £30,000 - 14
West Midlands - 19 £37,500 - 7
North West +18 16 £30,000 -4.00% 8
East Midlands -11 12 £33,500 +10.74% 3
Scotland -9 8 £40,000 +50.94% 4
Yorkshire -31 8 £33,500 +11.67% 6
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 13 February 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 150 (65.79%) Microsoft 365
2 141 (61.84%) Windows
3 127 (55.70%) Microsoft
4 110 (48.25%) Active Directory
5 102 (44.74%) Windows Server
6 97 (42.54%) Azure
7 86 (37.72%) Problem-Solving
8 71 (31.14%) Firewall
9 66 (28.95%) DNS
10 61 (26.75%) Windows 10
11 59 (25.88%) DHCP
12 54 (23.68%) Entra ID
12 54 (23.68%) Microsoft Exchange
13 52 (22.81%) VPN
14 46 (20.18%) Hyper-V
15 45 (19.74%) Wi-Fi
16 44 (19.30%) TCP/IP
17 43 (18.86%) Microsoft Intune
18 41 (17.98%) VLAN
19 40 (17.54%) Customer Service
19 40 (17.54%) LAN
20 39 (17.11%) SharePoint
20 39 (17.11%) SLA
21 37 (16.23%) WAN
22 34 (14.91%) VMware
23 29 (12.72%) Google Workspace
23 29 (12.72%) Windows Server 2016
24 28 (12.28%) Windows Server 2019
25 26 (11.40%) SC Cleared
25 26 (11.40%) Security Cleared

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 54 (23.68%) Microsoft Exchange
2 39 (17.11%) SharePoint
3 1 (0.44%) Confluence
3 1 (0.44%) IIS
Applications
1 16 (7.02%) Microsoft Office
2 3 (1.32%) Microsoft Excel
Business Applications
1 5 (2.19%) Dynamics CRM
2 3 (1.32%) Dynamics NAV
Cloud Services
1 150 (65.79%) Microsoft 365
2 97 (42.54%) Azure
3 54 (23.68%) Entra ID
4 29 (12.72%) Google Workspace
5 21 (9.21%) AWS
6 15 (6.58%) OneDrive
7 5 (2.19%) Mimecast
8 4 (1.75%) SaaS
9 1 (0.44%) GCP
Communications & Networking
1 71 (31.14%) Firewall
2 66 (28.95%) DNS
3 59 (25.88%) DHCP
4 52 (22.81%) VPN
5 45 (19.74%) Wi-Fi
6 44 (19.30%) TCP/IP
7 41 (17.98%) VLAN
8 40 (17.54%) LAN
9 37 (16.23%) WAN
10 22 (9.65%) VoIP
11 10 (4.39%) Wireless
12 9 (3.95%) Remote Desktop
13 7 (3.07%) IPsec
14 4 (1.75%) Broadband
15 3 (1.32%) DKIM
15 3 (1.32%) DMARC
16 2 (0.88%) Cisco Wireless
16 2 (0.88%) NetScaler
16 2 (0.88%) SD-WAN
16 2 (0.88%) WebEx
Database & Business Intelligence
1 5 (2.19%) Amazon RDS
2 4 (1.75%) SQL Server
Development Applications
1 7 (3.07%) JIRA
General
1 77 (33.77%) Social Skills
2 25 (10.96%) Law
3 22 (9.65%) Marketing
4 9 (3.95%) Manufacturing
5 7 (3.07%) Finance
6 6 (2.63%) Telecoms
7 5 (2.19%) Organisational Skills
7 5 (2.19%) Retail
8 4 (1.75%) Advertising
8 4 (1.75%) Dutch Language
8 4 (1.75%) French Language
8 4 (1.75%) Spanish Language
9 3 (1.32%) Electronics
9 3 (1.32%) Public Sector
10 2 (0.88%) Front Office
10 2 (0.88%) Inclusion and Diversity
10 2 (0.88%) Legal
11 1 (0.44%) Banking
11 1 (0.44%) Financial Institution
11 1 (0.44%) German Language
Miscellaneous
1 42 (18.42%) Driving Licence
2 11 (4.82%) Onboarding
3 2 (0.88%) IoT
3 2 (0.88%) iPad
3 2 (0.88%) iPhone
3 2 (0.88%) Mobile App
3 2 (0.88%) Self-Motivation
3 2 (0.88%) Video Conferencing
4 1 (0.44%) Client/Server
4 1 (0.44%) Hedge funds
4 1 (0.44%) Smartphone
4 1 (0.44%) Video\Live Streaming
Operating Systems
1 141 (61.84%) Windows
2 102 (44.74%) Windows Server
3 61 (26.75%) Windows 10
4 29 (12.72%) Windows Server 2016
5 28 (12.28%) Windows Server 2019
6 25 (10.96%) Apple iOS
6 25 (10.96%) Mac OS
7 23 (10.09%) Android
8 16 (7.02%) Windows Server 2012
9 6 (2.63%) Linux
10 2 (0.88%) Windows 7
10 2 (0.88%) Windows Server 2008
11 1 (0.44%) Mac OS X
Processes & Methodologies
1 86 (37.72%) Problem-Solving
2 40 (17.54%) Customer Service
3 23 (10.09%) ITIL
4 22 (9.65%) Service Delivery
4 22 (9.65%) Service Management
5 21 (9.21%) Configuration Management
5 21 (9.21%) Mobile Device Management
6 19 (8.33%) Cybersecurity
7 18 (7.89%) Infrastructure Engineering
8 17 (7.46%) Continuous Improvement
8 17 (7.46%) ITSM
9 15 (6.58%) Mentoring
10 14 (6.14%) Remote Monitoring and Management
11 7 (3.07%) Asset Management
12 6 (2.63%) Proactive Maintenance
12 6 (2.63%) Process Improvement
12 6 (2.63%) Root Cause Analysis
13 5 (2.19%) Migration
13 5 (2.19%) Performance Metrics
13 5 (2.19%) User Experience
Programming Languages
1 10 (4.39%) PowerShell
2 4 (1.75%) SQL
Qualifications
1 26 (11.40%) SC Cleared
1 26 (11.40%) Security Cleared
2 14 (6.14%) Microsoft Certification
3 6 (2.63%) BPSS Clearance
4 5 (2.19%) CompTIA Security+
4 5 (2.19%) Degree
5 4 (1.75%) A+ Certification
5 4 (1.75%) Computer Science Degree
5 4 (1.75%) Microsoft Certified Professional
6 3 (1.32%) Network+ Certification
7 1 (0.44%) CCNA
7 1 (0.44%) CCNP
7 1 (0.44%) Cisco Certification
7 1 (0.44%) DBS Check
Quality Assurance & Compliance
1 39 (17.11%) SLA
2 7 (3.07%) Cyber Essentials
3 4 (1.75%) ISO/IEC 27001
3 4 (1.75%) NIST
4 3 (1.32%) GDPR
4 3 (1.32%) QA
5 1 (0.44%) Accessibility
System Software
1 110 (48.25%) Active Directory
2 46 (20.18%) Hyper-V
3 24 (10.53%) VMware Infrastructure
4 10 (4.39%) Virtual Desktop
5 3 (1.32%) BitLocker
5 3 (1.32%) Firmware
Systems Management
1 43 (18.86%) Microsoft Intune
2 21 (9.21%) Jamf Pro
3 15 (6.58%) Active Directory Federation Services
4 6 (2.63%) SCCM
5 4 (1.75%) Autotask
6 3 (1.32%) FortiGate
Vendors
1 127 (55.70%) Microsoft
2 34 (14.91%) VMware
3 25 (10.96%) Apple
4 24 (10.53%) Google
5 19 (8.33%) Samsung
6 8 (3.51%) Sophos
7 7 (3.07%) Veeam
8 6 (2.63%) ConnectWise
9 5 (2.19%) Fortinet
10 4 (1.75%) Cisco
10 4 (1.75%) ServiceNow
11 3 (1.32%) Adobe
11 3 (1.32%) Freshdesk
11 3 (1.32%) Meraki
11 3 (1.32%) SAP
12 2 (0.88%) Aruba
12 2 (0.88%) CheckPoint
12 2 (0.88%) F5
12 2 (0.88%) HP
12 2 (0.88%) Juniper