2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 19 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Jul 2026
Same period 2025 Same period 2024
Rank 487 600 562
Rank change year-on-year +113 -38 -54
Permanent jobs requiring a 2nd Line Support Engineer 295 73 332
As % of all permanent jobs in the UK 0.30% 0.15% 0.34%
As % of the Job Titles category 0.31% 0.16% 0.36%
Number of salaries quoted 258 72 304
10th Percentile £29,375 £29,050 £26,075
25th Percentile £31,250 £30,719 £27,500
Median annual salary (50th Percentile) £35,000 £32,750 £32,000
Median % change year-on-year +6.87% +2.34% -1.54%
75th Percentile £38,750 £39,500 £35,063
90th Percentile £42,000 £42,500 £38,750
UK excluding London median annual salary £35,000 £32,500 £30,000
% change year-on-year +7.69% +8.33% -6.25%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,983 44,278 92,243
% of permanent jobs with a recognized job title 94.25% 89.92% 94.77%
Number of salaries quoted 64,514 26,221 65,394
10th Percentile £30,000 £28,750 £29,250
25th Percentile £40,000 £37,500 £39,596
Median annual salary (50th Percentile) £55,000 £55,000 £53,000
Median % change year-on-year - +3.77% -11.67%
75th Percentile £75,000 £75,000 £70,250
90th Percentile £95,000 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 19 July 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 19 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +116 263 £35,000 +6.87% 28
UK excluding London +86 226 £35,000 +7.69% 23
London +3 68 £36,000 -7.69% 7
Work from Home +37 67 £33,500 +3.08% 8
South East +22 66 £30,000 -13.04% 8
East of England +37 57 £35,000 +7.69% 8
North of England -11 33 £35,000 +7.69% 3
North West +11 29 £35,000 +7.69%
Scotland +44 26 £33,500 +3.08%
Midlands -21 23 £32,250 -0.77% 1
West Midlands -8 17 £32,000 -5.19% 1
South West -56 16 £35,000 +7.69% 5
East Midlands -16 6 £35,000 +7.69%
Wales - 5 £35,000 -
Yorkshire -32 4 £33,500 +11.67% 3

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 19 July 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 185 (62.71%) Microsoft
2 182 (61.69%) Microsoft 365
3 160 (54.24%) Windows
4 117 (39.66%) Active Directory
5 94 (31.86%) Problem-Solving
6 93 (31.53%) Customer Service
7 89 (30.17%) Azure
8 83 (28.14%) Entra ID
9 81 (27.46%) Windows Server
10 73 (24.75%) Microsoft Exchange
11 65 (22.03%) Firewall
12 62 (21.02%) DNS
13 61 (20.68%) SharePoint
14 60 (20.34%) DHCP
15 50 (16.95%) Windows 10
16 47 (15.93%) Wi-Fi
17 45 (15.25%) Microsoft Intune
18 38 (12.88%) Hyper-V
18 38 (12.88%) Mac OS
19 37 (12.54%) Service Delivery
20 36 (12.20%) TCP/IP
21 35 (11.86%) LAN
22 33 (11.19%) VPN
23 32 (10.85%) WAN
24 30 (10.17%) VMware
25 29 (9.83%) Continuous Improvement
26 27 (9.15%) PowerShell
26 27 (9.15%) SLA
26 27 (9.15%) VoIP
27 25 (8.47%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 73 (24.75%) Microsoft Exchange
2 61 (20.68%) SharePoint
3 1 (0.34%) IIS
3 1 (0.34%) WordPress
Applications
1 22 (7.46%) Microsoft Office
2 5 (1.69%) Microsoft Excel
Business Applications
1 5 (1.69%) Dynamics NAV
Cloud Services
1 182 (61.69%) Microsoft 365
2 89 (30.17%) Azure
3 83 (28.14%) Entra ID
4 16 (5.42%) AWS
5 14 (4.75%) OneDrive
6 12 (4.07%) Google Workspace
6 12 (4.07%) Power Platform
7 7 (2.37%) Mimecast
8 5 (1.69%) SaaS
9 3 (1.02%) Dynamics 365
9 3 (1.02%) Microsoft Copilot
9 3 (1.02%) PaaS
9 3 (1.02%) Power Automate
10 2 (0.68%) Amazon EC2
10 2 (0.68%) Virtual Private Cloud
11 1 (0.34%) Azure Storage
11 1 (0.34%) Cloud Computing
Communications & Networking
1 65 (22.03%) Firewall
2 62 (21.02%) DNS
3 60 (20.34%) DHCP
4 47 (15.93%) Wi-Fi
5 36 (12.20%) TCP/IP
6 35 (11.86%) LAN
7 33 (11.19%) VPN
8 32 (10.85%) WAN
9 27 (9.15%) VoIP
10 15 (5.08%) VLAN
11 6 (2.03%) Wireless
12 5 (1.69%) ADSL
12 5 (1.69%) IPsec
12 5 (1.69%) MPLS
12 5 (1.69%) Remote Desktop
13 4 (1.36%) Broadband
13 4 (1.36%) Internet
14 3 (1.02%) NAS
14 3 (1.02%) SSL
14 3 (1.02%) WebEx
Database & Business Intelligence
1 9 (3.05%) Power BI
2 2 (0.68%) SQL Server
Development Applications
1 2 (0.68%) JIRA
2 1 (0.34%) Carbide.c++
General
1 106 (35.93%) Social Skills
2 17 (5.76%) Telecoms
3 16 (5.42%) Legal
4 12 (4.07%) Documentation Skills
5 8 (2.71%) Inclusion and Diversity
6 7 (2.37%) Finance
6 7 (2.37%) Organisational Skills
7 6 (2.03%) Billing
7 6 (2.03%) Retail
8 4 (1.36%) Manufacturing
9 3 (1.02%) Advertising
9 3 (1.02%) Public Sector
10 2 (0.68%) Military
11 1 (0.34%) Aerospace
11 1 (0.34%) Analytical Skills
Miscellaneous
1 39 (13.22%) Driving Licence
2 27 (9.15%) Onboarding
3 5 (1.69%) iPhone
4 2 (0.68%) Self-Motivation
5 1 (0.34%) iPad
5 1 (0.34%) NHS
5 1 (0.34%) Replication
Operating Systems
1 160 (54.24%) Windows
2 81 (27.46%) Windows Server
3 50 (16.95%) Windows 10
4 38 (12.88%) Mac OS
5 20 (6.78%) Windows Server 2016
6 19 (6.44%) Windows Server 2019
7 14 (4.75%) Android
8 10 (3.39%) Windows Server 2012
9 7 (2.37%) Apple iOS
10 2 (0.68%) AIX
10 2 (0.68%) Windows 7
10 2 (0.68%) Windows Server 2008
11 1 (0.34%) Mac OS X
11 1 (0.34%) VMS
Processes & Methodologies
1 94 (31.86%) Problem-Solving
2 93 (31.53%) Customer Service
3 37 (12.54%) Service Delivery
4 29 (9.83%) Continuous Improvement
5 25 (8.47%) Cybersecurity
6 23 (7.80%) ITIL
7 17 (5.76%) Cloud Security
7 17 (5.76%) Collaborative Culture
7 17 (5.76%) ITSM
7 17 (5.76%) Mentoring
8 15 (5.08%) Infrastructure Engineering
8 15 (5.08%) Remote Monitoring and Management
8 15 (5.08%) User Experience
9 12 (4.07%) Project Delivery
10 11 (3.73%) Identity Management
11 10 (3.39%) AI
11 10 (3.39%) Client Onboarding
11 10 (3.39%) Disaster Recovery
11 10 (3.39%) Incident Management
12 9 (3.05%) Incident Response
Programming Languages
1 27 (9.15%) PowerShell
2 4 (1.36%) SQL
2 4 (1.36%) VBScript
3 2 (0.68%) Python
Qualifications
1 20 (6.78%) Microsoft Certification
2 14 (4.75%) Degree
3 8 (2.71%) A+ Certification
3 8 (2.71%) DBS Check
3 8 (2.71%) Security Cleared
4 7 (2.37%) SC Cleared
5 6 (2.03%) HND
6 2 (0.68%) HP APS
7 1 (0.34%) Microsoft Certified Professional
Quality Assurance & Compliance
1 27 (9.15%) SLA
2 4 (1.36%) GDPR
3 3 (1.02%) Accessibility
4 1 (0.34%) Cyber Essentials
4 1 (0.34%) QA
System Software
1 117 (39.66%) Active Directory
2 38 (12.88%) Hyper-V
3 24 (8.14%) VMware Infrastructure
4 11 (3.73%) Virtual Desktop
5 7 (2.37%) BitLocker
6 3 (1.02%) Terminal Services
7 1 (0.34%) Terminal Server
Systems Management
1 45 (15.25%) Microsoft Intune
2 10 (3.39%) Autotask
3 9 (3.05%) Active Directory Federation Services
4 7 (2.37%) FortiGate
4 7 (2.37%) SCCM
5 3 (1.02%) Systems Management Server (SMS)
6 2 (0.68%) Netcool
Vendors
1 185 (62.71%) Microsoft
2 30 (10.17%) VMware
3 15 (5.08%) Meraki
4 11 (3.73%) Google
5 10 (3.39%) Cisco
6 8 (2.71%) Fortinet
6 8 (2.71%) HP
6 8 (2.71%) Sophos
7 7 (2.37%) ServiceNow
8 6 (2.03%) SolarWinds
8 6 (2.03%) Veeam
9 4 (1.36%) Sage
10 3 (1.02%) Barracuda Networks
10 3 (1.02%) Snow
10 3 (1.02%) SonicWALL
11 2 (0.68%) Oracle
11 2 (0.68%) Samsung
12 1 (0.34%) Apple
12 1 (0.34%) Citrix
12 1 (0.34%) TOWER Software