2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £33,500 per year, according to job vacancies posted during the 6 months leading to 3 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Jan 2026
Same period 2025 Same period 2024
Rank 458 559 444
Rank change year-on-year +101 -115 +210
Permanent jobs requiring a 2nd Line Support Engineer 187 148 275
As % of all permanent jobs in the UK 0.32% 0.27% 0.53%
As % of the Job Titles category 0.35% 0.29% 0.55%
Number of salaries quoted 174 127 255
10th Percentile £29,000 £28,244 £26,100
25th Percentile £30,000 £30,000 £28,500
Median annual salary (50th Percentile) £33,500 £33,500 £32,500
Median % change year-on-year - +3.08% -
75th Percentile £40,000 £38,750 £38,000
90th Percentile £45,000 £47,300 £40,000
UK excluding London median annual salary £33,500 £32,500 £31,000
% change year-on-year +3.08% +4.84% -1.59%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 53,599 50,905 49,610
% of permanent jobs with a recognized job title 90.53% 92.99% 95.24%
Number of salaries quoted 32,992 26,750 38,370
10th Percentile £28,500 £33,200 £31,250
25th Percentile £36,250 £45,000 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £59,526
Median % change year-on-year -8.33% +0.80% -0.79%
75th Percentile £75,000 £78,250 £77,500
90th Percentile £93,750 £97,500 £97,500
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 3 January 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 3 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +102 186 £33,500 - 32
UK excluding London +107 151 £33,500 +3.08% 33
South East +22 48 £32,000 - 13
Work from Home +105 42 £33,000 - 7
London +66 36 £40,000 +5.26% 4
Midlands +42 35 £35,000 +2.94% 2
South West +29 28 £32,500 -2.99% 3
East of England +30 22 £33,500 +3.08% 8
West Midlands +48 18 £37,500 +23.14% 2
North of England +25 17 £30,000 -7.69% 4
North West +35 12 £30,000 -7.69% 1
East Midlands -9 12 £33,500 -1.47%
Yorkshire -3 5 - - 3
Scotland +4 1 £40,000 +50.94% 4

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 3 January 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 125 (66.84%) Microsoft 365
2 119 (63.64%) Windows
3 103 (55.08%) Microsoft
4 91 (48.66%) Active Directory
5 83 (44.39%) Azure
6 80 (42.78%) Windows Server
7 62 (33.16%) Firewall
8 57 (30.48%) DNS
8 57 (30.48%) Problem-Solving
9 50 (26.74%) DHCP
10 47 (25.13%) Entra ID
10 47 (25.13%) VPN
11 46 (24.60%) Microsoft Intune
11 46 (24.60%) Windows 10
12 44 (23.53%) TCP/IP
13 41 (21.93%) Hyper-V
14 36 (19.25%) SLA
15 35 (18.72%) Microsoft Exchange
15 35 (18.72%) VLAN
16 34 (18.18%) VMware
17 31 (16.58%) Customer Service
18 30 (16.04%) SharePoint
19 29 (15.51%) LAN
19 29 (15.51%) WAN
20 27 (14.44%) Apple
21 26 (13.90%) SC Cleared
21 26 (13.90%) Security Cleared
21 26 (13.90%) Wi-Fi
22 24 (12.83%) VMware Infrastructure
23 23 (12.30%) Apple iOS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 35 (18.72%) Microsoft Exchange
2 30 (16.04%) SharePoint
3 4 (2.14%) IIS
4 1 (0.53%) Confluence
Applications
1 12 (6.42%) Microsoft Office
2 3 (1.60%) Microsoft Excel
Business Applications
1 5 (2.67%) Dynamics CRM
2 1 (0.53%) Carpe Diem
2 1 (0.53%) Elite 3E
Cloud Services
1 125 (66.84%) Microsoft 365
2 83 (44.39%) Azure
3 47 (25.13%) Entra ID
4 22 (11.76%) Google Workspace
5 14 (7.49%) AWS
6 11 (5.88%) OneDrive
7 4 (2.14%) SaaS
8 1 (0.53%) GCP
8 1 (0.53%) Mimecast
Communications & Networking
1 62 (33.16%) Firewall
2 57 (30.48%) DNS
3 50 (26.74%) DHCP
4 47 (25.13%) VPN
5 44 (23.53%) TCP/IP
6 35 (18.72%) VLAN
7 29 (15.51%) LAN
7 29 (15.51%) WAN
8 26 (13.90%) Wi-Fi
9 16 (8.56%) VoIP
10 15 (8.02%) Wireless
11 9 (4.81%) IPsec
12 7 (3.74%) Remote Desktop
13 4 (2.14%) Cisco IOS
14 3 (1.60%) DKIM
14 3 (1.60%) DMARC
15 2 (1.07%) Cisco Wireless
15 2 (1.07%) Internet
15 2 (1.07%) NetScaler
15 2 (1.07%) SD-WAN
Database & Business Intelligence
1 9 (4.81%) Amazon RDS
2 8 (4.28%) SQL Server
Development Applications
1 7 (3.74%) JIRA
General
1 72 (38.50%) Social Skills
2 26 (13.90%) Law
2 26 (13.90%) Marketing
3 13 (6.95%) Manufacturing
4 10 (5.35%) Finance
5 7 (3.74%) Advertising
5 7 (3.74%) Electronics
5 7 (3.74%) Public Sector
5 7 (3.74%) Telecoms
6 5 (2.67%) Games
7 4 (2.14%) Dutch Language
7 4 (2.14%) French Language
7 4 (2.14%) Spanish Language
8 3 (1.60%) Legal
9 2 (1.07%) Front Office
9 2 (1.07%) Organisational Skills
9 2 (1.07%) Retail
10 1 (0.53%) Financial Institution
10 1 (0.53%) Inclusion and Diversity
10 1 (0.53%) Presentation Skills
Miscellaneous
1 35 (18.72%) Driving Licence
2 12 (6.42%) Onboarding
3 5 (2.67%) iPhone
4 4 (2.14%) Clustering
5 2 (1.07%) IoT
5 2 (1.07%) iPad
5 2 (1.07%) Mobile App
5 2 (1.07%) Self-Motivation
5 2 (1.07%) Video Conferencing
6 1 (0.53%) Client/Server
6 1 (0.53%) Hedge funds
6 1 (0.53%) Smartphone
6 1 (0.53%) Video\Live Streaming
Operating Systems
1 119 (63.64%) Windows
2 80 (42.78%) Windows Server
3 46 (24.60%) Windows 10
4 23 (12.30%) Apple iOS
5 21 (11.23%) Android
6 20 (10.70%) Mac OS
7 17 (9.09%) Windows Server 2019
8 16 (8.56%) Windows Server 2016
9 11 (5.88%) Linux
10 8 (4.28%) Windows Server 2012
Processes & Methodologies
1 57 (30.48%) Problem-Solving
2 31 (16.58%) Customer Service
3 21 (11.23%) ITIL
3 21 (11.23%) Service Management
4 20 (10.70%) Mentoring
5 19 (10.16%) Configuration Management
5 19 (10.16%) Mobile Device Management
6 17 (9.09%) Cybersecurity
6 17 (9.09%) Service Delivery
7 16 (8.56%) Infrastructure Engineering
8 15 (8.02%) ITSM
8 15 (8.02%) Remote Monitoring and Management
9 13 (6.95%) Continuous Improvement
10 9 (4.81%) DevOps
11 8 (4.28%) Migration
12 7 (3.74%) Asset Management
12 7 (3.74%) Business Intelligence
12 7 (3.74%) Digital Marketing
12 7 (3.74%) Programme Management
13 6 (3.21%) Proactive Maintenance
Programming Languages
1 14 (7.49%) PowerShell
2 5 (2.67%) Bicep
3 4 (2.14%) SQL
Qualifications
1 26 (13.90%) SC Cleared
1 26 (13.90%) Security Cleared
2 10 (5.35%) Microsoft Certification
3 6 (3.21%) BPSS Clearance
4 4 (2.14%) A+ Certification
4 4 (2.14%) ACMT
4 4 (2.14%) CompTIA Security+
4 4 (2.14%) Computer Science Degree
4 4 (2.14%) Degree
4 4 (2.14%) MCP
4 4 (2.14%) VMware Certified Professional (VCP)
5 2 (1.07%) Network+ Certification
6 1 (0.53%) CCNA
6 1 (0.53%) CCNP
6 1 (0.53%) Cisco Certification
6 1 (0.53%) DBS Check
Quality Assurance & Compliance
1 36 (19.25%) SLA
2 9 (4.81%) Cyber Essentials
3 4 (2.14%) ISO/IEC 27001
3 4 (2.14%) NIST
4 3 (1.60%) GDPR
5 1 (0.53%) QA
System Software
1 91 (48.66%) Active Directory
2 41 (21.93%) Hyper-V
3 24 (12.83%) VMware Infrastructure
4 6 (3.21%) Virtual Desktop
5 4 (2.14%) Docker
5 4 (2.14%) VMware ESXi
6 3 (1.60%) BitLocker
6 3 (1.60%) Firmware
Systems Management
1 46 (24.60%) Microsoft Intune
2 21 (11.23%) Jamf Pro
3 16 (8.56%) SCCM
4 8 (4.28%) Active Directory Federation Services
4 8 (4.28%) Autotask
5 5 (2.67%) MaaS360
6 4 (2.14%) Kubernetes
6 4 (2.14%) vCenter Server
7 3 (1.60%) FortiGate
Vendors
1 103 (55.08%) Microsoft
2 34 (18.18%) VMware
3 27 (14.44%) Apple
4 19 (10.16%) Samsung
5 18 (9.63%) Google
6 15 (8.02%) Sophos
7 9 (4.81%) Veeam
8 8 (4.28%) Cisco
9 7 (3.74%) SAP
10 6 (3.21%) ConnectWise
11 5 (2.67%) Fortinet
11 5 (2.67%) McAfee
11 5 (2.67%) ServiceNow
12 4 (2.14%) Datto
12 4 (2.14%) Oracle
13 3 (1.60%) Adobe
13 3 (1.60%) Freshdesk
13 3 (1.60%) Meraki
14 2 (1.07%) Citrix
14 2 (1.07%) HP