2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 28 August 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
28 Aug 2026
Same period 2025 Same period 2024
Rank 533 607 576
Rank change year-on-year +74 -31 -104
Permanent jobs requiring a 2nd Line Support Engineer 278 71 248
As % of all permanent jobs in the UK 0.25% 0.14% 0.30%
As % of the Job Titles category 0.27% 0.16% 0.31%
Number of salaries quoted 239 69 219
10th Percentile £29,000 £30,000 £26,250
25th Percentile £31,250 £31,000 £28,500
Median annual salary (50th Percentile) £35,000 £32,750 £32,500
Median % change year-on-year +6.87% +0.77% -0.31%
75th Percentile £38,750 £38,750 £37,000
90th Percentile £40,350 £47,500 £43,150
UK excluding London median annual salary £35,000 £32,500 £32,500
% change year-on-year +7.69% - +1.56%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 102,724 44,889 79,411
% of permanent jobs with a recognized job title 93.88% 89.80% 95.11%
Number of salaries quoted 70,515 26,591 51,705
10th Percentile £30,000 £28,250 £30,000
25th Percentile £40,000 £36,250 £40,000
Median annual salary (50th Percentile) £57,500 £55,000 £55,000
Median % change year-on-year +4.55% - -8.33%
75th Percentile £75,000 £74,258 £72,500
90th Percentile £97,500 £95,000 £91,250
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 28 August 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 28 August 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +73 246 £35,000 +6.87% 37
UK excluding London +64 220 £35,000 +7.69% 34
Work from Home +17 63 £33,500 -5.63% 7
South East -5 58 £35,000 +2.94% 8
London -1 57 £36,000 -4.00% 7
East of England - 57 £35,000 - 9
North of England -20 35 £35,000 +7.69% 6
North West +1 31 £35,000 +7.69% 4
Scotland +33 26 £30,000 -7.69% 1
Midlands -22 21 £32,500 - 9
South West -68 18 £35,000 +0.72% 1
West Midlands -25 13 £30,500 -6.15% 7
East Midlands -24 8 £35,000 +7.69% 2
Wales - 5 £35,000 -
Yorkshire - 4 £35,000 - 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 28 August 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 182 (65.47%) Microsoft
2 173 (62.23%) Microsoft 365
3 151 (54.32%) Windows
4 109 (39.21%) Active Directory
5 92 (33.09%) Customer Service
6 91 (32.73%) Entra ID
7 86 (30.94%) Problem-Solving
8 75 (26.98%) Windows Server
9 71 (25.54%) Azure
10 69 (24.82%) Firewall
11 65 (23.38%) Microsoft Exchange
12 61 (21.94%) SharePoint
13 54 (19.42%) DNS
14 50 (17.99%) DHCP
15 42 (15.11%) Microsoft Intune
16 41 (14.75%) TCP/IP
16 41 (14.75%) Windows 10
17 37 (13.31%) Hyper-V
18 35 (12.59%) VPN
19 33 (11.87%) Mac OS
19 33 (11.87%) VMware
20 31 (11.15%) Wi-Fi
21 30 (10.79%) Service Delivery
22 29 (10.43%) Continuous Improvement
23 28 (10.07%) VMware Infrastructure
24 27 (9.71%) WAN
25 25 (8.99%) LAN
26 24 (8.63%) VoIP
27 23 (8.27%) SLA
28 22 (7.91%) Remote Monitoring and Management

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 65 (23.38%) Microsoft Exchange
2 61 (21.94%) SharePoint
3 1 (0.36%) WordPress
Applications
1 15 (5.40%) Microsoft Office
2 6 (2.16%) Microsoft Excel
Business Applications
1 1 (0.36%) NetSuite
1 1 (0.36%) Shopify
Cloud Services
1 173 (62.23%) Microsoft 365
2 91 (32.73%) Entra ID
3 71 (25.54%) Azure
4 15 (5.40%) Power Platform
5 14 (5.04%) AWS
6 13 (4.68%) OneDrive
7 8 (2.88%) Google Workspace
8 5 (1.80%) SaaS
9 3 (1.08%) Dynamics 365
9 3 (1.08%) Microsoft Copilot
9 3 (1.08%) PaaS
9 3 (1.08%) Power Automate
9 3 (1.08%) PowerApps
10 2 (0.72%) Amazon EC2
10 2 (0.72%) Virtual Private Cloud
11 1 (0.36%) Azure Storage
11 1 (0.36%) Cloud Computing
11 1 (0.36%) GCP
Communications & Networking
1 69 (24.82%) Firewall
2 54 (19.42%) DNS
3 50 (17.99%) DHCP
4 41 (14.75%) TCP/IP
5 35 (12.59%) VPN
6 31 (11.15%) Wi-Fi
7 27 (9.71%) WAN
8 25 (8.99%) LAN
9 24 (8.63%) VoIP
10 14 (5.04%) VLAN
11 9 (3.24%) MPLS
11 9 (3.24%) Wireless
12 5 (1.80%) IPsec
12 5 (1.80%) SSL
13 4 (1.44%) Internet
13 4 (1.44%) Structured Cabling
14 3 (1.08%) NAS
15 2 (0.72%) ADSL
15 2 (0.72%) BGP
15 2 (0.72%) SD-WAN
Database & Business Intelligence
1 9 (3.24%) Power BI
2 2 (0.72%) SQL Server
Development Applications
1 2 (0.72%) JIRA
2 1 (0.36%) Carbide.c++
General
1 117 (42.09%) Social Skills
2 24 (8.63%) Legal
3 16 (5.76%) Telecoms
4 13 (4.68%) Organisational Skills
5 12 (4.32%) Documentation Skills
6 7 (2.52%) Inclusion and Diversity
7 6 (2.16%) Analytical Skills
7 6 (2.16%) Billing
8 5 (1.80%) Retail
9 4 (1.44%) Advertising
9 4 (1.44%) Manufacturing
9 4 (1.44%) Public Sector
10 3 (1.08%) Finance
11 2 (0.72%) Military
12 1 (0.36%) Aerospace
Miscellaneous
1 44 (15.83%) Driving Licence
2 33 (11.87%) Onboarding
3 5 (1.80%) iPhone
4 3 (1.08%) Hybrid Cloud
4 3 (1.08%) iPad
5 2 (0.72%) Self-Motivation
6 1 (0.36%) Educational Technology
6 1 (0.36%) Management Information System
6 1 (0.36%) NHS
6 1 (0.36%) Replication
Operating Systems
1 151 (54.32%) Windows
2 75 (26.98%) Windows Server
3 41 (14.75%) Windows 10
4 33 (11.87%) Mac OS
5 11 (3.96%) Android
6 9 (3.24%) Windows Server 2016
6 9 (3.24%) Windows Server 2019
7 4 (1.44%) Apple iOS
8 2 (0.72%) AIX
8 2 (0.72%) Windows Server 2012
Processes & Methodologies
1 92 (33.09%) Customer Service
2 86 (30.94%) Problem-Solving
3 30 (10.79%) Service Delivery
4 29 (10.43%) Continuous Improvement
5 22 (7.91%) Remote Monitoring and Management
6 20 (7.19%) Cybersecurity
7 19 (6.83%) ITIL
8 17 (6.12%) Collaborative Culture
9 16 (5.76%) Project Delivery
10 15 (5.40%) Client Onboarding
10 15 (5.40%) Infrastructure Engineering
10 15 (5.40%) Mentoring
11 14 (5.04%) Cloud Security
11 14 (5.04%) Disaster Recovery
11 14 (5.04%) User Experience
12 13 (4.68%) ITSM
13 11 (3.96%) Identity Management
13 11 (3.96%) Stakeholder Management
14 10 (3.60%) AI
14 10 (3.60%) Incident Management
Programming Languages
1 21 (7.55%) PowerShell
2 4 (1.44%) SQL
2 4 (1.44%) VBScript
3 2 (0.72%) Python
Qualifications
1 17 (6.12%) Microsoft Certification
2 13 (4.68%) Degree
3 9 (3.24%) DBS Check
3 9 (3.24%) Security Cleared
4 8 (2.88%) SC Cleared
5 7 (2.52%) A+ Certification
6 6 (2.16%) HND
7 2 (0.72%) HP APS
8 1 (0.36%) CCNA
8 1 (0.36%) Cisco Certification
8 1 (0.36%) Microsoft Certified Professional
8 1 (0.36%) Network+ Certification
Quality Assurance & Compliance
1 23 (8.27%) SLA
2 9 (3.24%) GDPR
3 4 (1.44%) Cyber Essentials
4 2 (0.72%) Accessibility
System Software
1 109 (39.21%) Active Directory
2 37 (13.31%) Hyper-V
3 28 (10.07%) VMware Infrastructure
4 9 (3.24%) Virtual Desktop
5 7 (2.52%) BitLocker
6 3 (1.08%) Terminal Services
7 1 (0.36%) Terminal Server
Systems Management
1 42 (15.11%) Microsoft Intune
2 10 (3.60%) Autotask
3 7 (2.52%) FortiGate
3 7 (2.52%) SCCM
4 4 (1.44%) Systems Management Server (SMS)
5 2 (0.72%) Active Directory Federation Services
5 2 (0.72%) Netcool
Vendors
1 182 (65.47%) Microsoft
2 33 (11.87%) VMware
3 18 (6.47%) Meraki
4 16 (5.76%) Fortinet
5 13 (4.68%) Cisco
6 9 (3.24%) Google
7 8 (2.88%) HP
7 8 (2.88%) ServiceNow
8 7 (2.52%) SonicWALL
9 6 (2.16%) Veeam
10 5 (1.80%) Citrix
10 5 (1.80%) SolarWinds
11 4 (1.44%) Draytek
11 4 (1.44%) Sage
11 4 (1.44%) Sophos
12 3 (1.08%) Barracuda Networks
12 3 (1.08%) Snow
12 3 (1.08%) Ubiquiti
13 2 (0.72%) Oracle
13 2 (0.72%) Samsung