Period
to

The median annual salary for a 2nd Line Support Engineer was £31,133 in advertised job vacancies during the 6 months to 18 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK
6 months to
18 Aug 2022
Same period 2021 Same period 2020
Rank 846 736 605
Rank change year-on-year -110 -131 -6
Permanent jobs requiring a 2nd Line Support Engineer 378 290 178
As % of all permanent jobs advertised in the UK 0.23% 0.25% 0.29%
As % of the Job Titles category 0.25% 0.27% 0.31%
Number of salaries quoted 360 254 156
10th Percentile £26,250 £23,250 £23,500
25th Percentile £27,000 £25,000 £25,750
Median annual salary (50th Percentile) £31,133 £28,000 £28,500
Median % change year-on-year +11.19% -1.75% +3.64%
75th Percentile £35,000 £33,000 £34,063
90th Percentile £40,000 £37,925 £40,000
UK excluding London median annual salary £30,000 £27,500 £27,500
% change year-on-year +9.09% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 151,882 105,886 57,689
% of permanent IT jobs with a recognized job title 91.97% 91.61% 94.85%
Number of salaries quoted 82,840 74,171 47,147
10th Percentile £32,500 £31,500 £31,250
25th Percentile £43,750 £41,250 £40,250
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £91,250 £87,500
UK excluding London median annual salary £52,500 £47,500 £47,500
% change year-on-year +10.53% - +5.56%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 18 August 2022.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 18 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -86 362 £31,500 +12.50% 90
UK excluding London -32 261 £30,000 +9.09% 85
South East +3 106 £30,000 +6.19% 22
London -142 105 £34,000 +4.62% 11
Work from Home -156 104 £32,250 +15.18% 20
North of England -67 51 £30,000 +20.00% 10
East of England -62 43 £32,500 +17.12% 8
Midlands -41 31 £30,000 +9.09% 18
Yorkshire -19 24 £28,000 +7.69% 4
North West -52 23 £30,000 +25.00% 5
South West -24 21 £28,500 +5.56% 21
East Midlands -14 19 £30,000 +9.09% 9
West Midlands -43 12 £28,750 +12.75% 9
Scotland -44 5 £31,133 -0.37% 2
North East -5 4 £38,250 +44.34% 1
Wales -13 3 £31,000 +16.98% 4
Northern Ireland - 1 £29,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 August 2022, 2nd Line Support Engineer job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 274 (72.49%) Windows
2 250 (66.14%) Microsoft 365
3 247 (65.34%) Active Directory
4 237 (62.70%) Microsoft
5 165 (43.65%) Windows Server
6 148 (39.15%) Social Skills
7 128 (33.86%) Microsoft Office
8 121 (32.01%) Azure
9 106 (28.04%) Windows 10
10 92 (24.34%) ITIL
11 89 (23.54%) VMware
12 88 (23.28%) DNS
13 83 (21.96%) DHCP
14 78 (20.63%) Firewall
15 76 (20.11%) Customer Service
16 69 (18.25%) VPN
17 65 (17.20%) Cisco
18 59 (15.61%) Windows 7
19 58 (15.34%) SCCM
20 57 (15.08%) SLA
21 56 (14.81%) Citrix
22 54 (14.29%) LAN
22 54 (14.29%) Problem-Solving
23 52 (13.76%) WAN
24 49 (12.96%) SharePoint
25 48 (12.70%) VMware Infrastructure
26 44 (11.64%) TCP/IP
27 43 (11.38%) Microsoft Certification
28 42 (11.11%) Windows Server 2019
29 41 (10.85%) Azure Active Directory

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (12.96%) SharePoint
2 22 (5.82%) MS Exchange
3 12 (3.17%) IIS
4 10 (2.65%) Skype for Business
5 8 (2.12%) Apache
5 8 (2.12%) WordPress
6 2 (0.53%) Exchange Server 2013
7 1 (0.26%) Confluence
7 1 (0.26%) SharePoint 2010
7 1 (0.26%) SharePoint 2013
Applications
1 128 (33.86%) Microsoft Office
2 15 (3.97%) Microsoft Excel
3 5 (1.32%) Acrobat
3 5 (1.32%) Microsoft PowerPoint
3 5 (1.32%) MS Visio
4 2 (0.53%) Microsoft Project
5 1 (0.26%) Adobe Creative Suite
5 1 (0.26%) AutoCAD
5 1 (0.26%) CATIA
5 1 (0.26%) NASTRAN
Business Applications
1 6 (1.59%) Sage 200
2 2 (0.53%) Dynamics CRM
2 2 (0.53%) Visualfiles
3 1 (0.26%) Salesforce.com CRM
3 1 (0.26%) SAP CRM
Cloud Services
1 250 (66.14%) Microsoft 365
2 121 (32.01%) Azure
3 41 (10.85%) Azure Active Directory
4 18 (4.76%) AWS
5 13 (3.44%) Mimecast
5 13 (3.44%) OneDrive
6 10 (2.65%) Power Platform
7 9 (2.38%) Google Workspace
8 4 (1.06%) ShareGate
9 3 (0.79%) Dynamics 365
9 3 (0.79%) Rubrik
10 2 (0.53%) Azure ExpressRoute
10 2 (0.53%) GCP
10 2 (0.53%) Power Automate
10 2 (0.53%) PowerApps
11 1 (0.26%) Azure DevOps
11 1 (0.26%) Azure Storage
11 1 (0.26%) Cloud Computing
11 1 (0.26%) SaaS
Communications & Networking
1 88 (23.28%) DNS
2 83 (21.96%) DHCP
3 78 (20.63%) Firewall
4 69 (18.25%) VPN
5 54 (14.29%) LAN
6 52 (13.76%) WAN
7 44 (11.64%) TCP/IP
8 30 (7.94%) Wi-Fi
9 28 (7.41%) Wireless
10 27 (7.14%) VLAN
11 26 (6.88%) VoIP
12 14 (3.70%) Skype
13 12 (3.17%) ADSL
13 12 (3.17%) DSL
14 11 (2.91%) Cisco IOS
15 9 (2.38%) Internet
15 9 (2.38%) IP Telephony
16 8 (2.12%) IPsec
16 8 (2.12%) SSL
17 7 (1.85%) SAN
Database & Business Intelligence
1 30 (7.94%) SQL Server
2 3 (0.79%) Power BI
2 3 (0.79%) UniData
3 1 (0.26%) Azure SQL Database
3 1 (0.26%) MySQL
Development Applications
1 4 (1.06%) JIRA
2 1 (0.26%) PhpStorm
General
1 148 (39.15%) Social Skills
2 35 (9.26%) Finance
3 22 (5.82%) Analytical Skills
4 12 (3.17%) Public Sector
5 10 (2.65%) Legal
5 10 (2.65%) Marketing
6 8 (2.12%) Banking
6 8 (2.12%) Retail
7 7 (1.85%) Law
7 7 (1.85%) Telecoms
8 6 (1.59%) Organisational Skills
9 5 (1.32%) Italian Language
9 5 (1.32%) Police
10 4 (1.06%) Inclusion and Diversity
10 4 (1.06%) Manufacturing
11 3 (0.79%) Electronics
12 2 (0.53%) Advertising
12 2 (0.53%) Documentation Skills
12 2 (0.53%) Local Government
12 2 (0.53%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (0.26%) Symfony
Miscellaneous
1 21 (5.56%) Data Centre
2 19 (5.03%) Smartphone
3 18 (4.76%) Video Conferencing
4 10 (2.65%) Driving Licence
5 9 (2.38%) Public Cloud
6 8 (2.12%) Self-Motivation
7 6 (1.59%) CCTV
8 4 (1.06%) Fat Client
8 4 (1.06%) Management Information System
8 4 (1.06%) Thin Client
9 3 (0.79%) Housing Association
9 3 (0.79%) iPhone
9 3 (0.79%) Private Cloud
10 2 (0.53%) e-Learning
10 2 (0.53%) Handset
10 2 (0.53%) iPad
10 2 (0.53%) Legacy Systems
10 2 (0.53%) Mobile App
10 2 (0.53%) User Experience
10 2 (0.53%) Virtual Team
Operating Systems
1 274 (72.49%) Windows
2 165 (43.65%) Windows Server
3 106 (28.04%) Windows 10
4 59 (15.61%) Windows 7
5 42 (11.11%) Windows Server 2019
6 33 (8.73%) Windows Server 2016
7 31 (8.20%) Android
7 31 (8.20%) Windows Server 2012
8 29 (7.67%) Mac OS
9 24 (6.35%) Windows 8
10 20 (5.29%) Windows Server 2008
11 16 (4.23%) Apple iOS
12 14 (3.70%) Linux
13 7 (1.85%) Windows XP
14 5 (1.32%) Red Hat Enterprise Linux
14 5 (1.32%) Solaris
15 4 (1.06%) Mac OS X
16 3 (0.79%) Windows Server 2003
16 3 (0.79%) Windows Vista
17 1 (0.26%) Windows Phone
Processes & Methodologies
1 92 (24.34%) ITIL
2 76 (20.11%) Customer Service
3 54 (14.29%) Problem-Solving
4 33 (8.73%) Service Delivery
5 28 (7.41%) Incident Management
5 28 (7.41%) Infrastructure Engineering
5 28 (7.41%) ITSM
6 26 (6.88%) Mobile Device Management
7 19 (5.03%) Service Management
8 18 (4.76%) Migration
8 18 (4.76%) Problem Management
9 13 (3.44%) Decision-Making
9 13 (3.44%) Kalman Filter
9 13 (3.44%) Ticket Management
9 13 (3.44%) Workflow
10 12 (3.17%) Change Management
10 12 (3.17%) Continuous Improvement
11 11 (2.91%) Security Patching
12 10 (2.65%) Line Management
12 10 (2.65%) Server Virtualisation
Programming Languages
1 24 (6.35%) PowerShell
2 22 (5.82%) SQL
3 4 (1.06%) Bash
4 2 (0.53%) Python
4 2 (0.53%) VBA
5 1 (0.26%) C
5 1 (0.26%) PHP
5 1 (0.26%) Shell Script
Qualifications
1 43 (11.38%) Microsoft Certification
2 27 (7.14%) Security Cleared
3 21 (5.56%) MCSE
4 19 (5.03%) MCSA
5 16 (4.23%) SC Cleared
6 13 (3.44%) Degree
7 12 (3.17%) Azure Certification
8 11 (2.91%) ITIL Certification
8 11 (2.91%) MCP
9 9 (2.38%) ITIL Foundation Certificate
10 7 (1.85%) CCNA
10 7 (1.85%) Cisco Certification
10 7 (1.85%) DV Cleared
11 4 (1.06%) AWS Certification
11 4 (1.06%) HNC
12 3 (0.79%) A+ Certification
12 3 (0.79%) CCNP
12 3 (0.79%) MCITP
13 2 (0.53%) Six Sigma Black Belt
14 1 (0.26%) Network+ Certification
Quality Assurance & Compliance
1 57 (15.08%) SLA
2 10 (2.65%) GDPR
3 9 (2.38%) ISO/IEC 27001
4 1 (0.26%) Cyber Essentials
System Software
1 247 (65.34%) Active Directory
2 48 (12.70%) VMware Infrastructure
3 41 (10.85%) Hyper-V
4 11 (2.91%) Virtual Servers
4 11 (2.91%) VMware ESXi
5 7 (1.85%) Virtual Machines
6 4 (1.06%) MetaFrame
6 4 (1.06%) Terminal Services
6 4 (1.06%) vSphere
6 4 (1.06%) XenApp
7 3 (0.79%) XenDesktop
8 2 (0.53%) BitLocker
8 2 (0.53%) Virtual Desktop
8 2 (0.53%) VMware Server
9 1 (0.26%) KVM
Systems Management
1 58 (15.34%) SCCM
2 40 (10.58%) Microsoft Intune
3 13 (3.44%) McAfee ePO
3 13 (3.44%) vCenter Server
4 8 (2.12%) cPanel
4 8 (2.12%) Jamf Pro
5 6 (1.59%) Malwarebytes
6 4 (1.06%) Cisco CUCM
7 3 (0.79%) Autotask
7 3 (0.79%) NetBackup
8 2 (0.53%) Nessus
9 1 (0.26%) AirWatch
9 1 (0.26%) FortiGate
9 1 (0.26%) Single Sign-On
9 1 (0.26%) Sysprep
9 1 (0.26%) WSUS
Vendors
1 237 (62.70%) Microsoft
2 89 (23.54%) VMware
3 65 (17.20%) Cisco
4 56 (14.81%) Citrix
5 28 (7.41%) ServiceNow
6 21 (5.56%) Meraki
7 18 (4.76%) Apple
8 17 (4.50%) Remedy
9 16 (4.23%) Google
9 16 (4.23%) McAfee
10 14 (3.70%) Dell
11 10 (2.65%) Bloomberg
11 10 (2.65%) Juniper
12 8 (2.12%) Forcepoint
12 8 (2.12%) Reuters
13 7 (1.85%) Sage
14 6 (1.59%) Adobe
14 6 (1.59%) arcserve
14 6 (1.59%) HP
14 6 (1.59%) Sophos