2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 27 September 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
27 Sep 2026
Same period 2025 Same period 2024
Rank 554 585 568
Rank change year-on-year +31 -17 -113
Permanent jobs requiring a 2nd Line Support Engineer 262 83 213
As % of all permanent jobs in the UK 0.22% 0.17% 0.28%
As % of the Job Titles category 0.24% 0.19% 0.29%
Number of salaries quoted 218 81 178
10th Percentile £29,525 £30,000 £26,750
25th Percentile £31,250 £30,750 £29,000
Median annual salary (50th Percentile) £35,000 £33,500 £33,750
Median % change year-on-year +4.48% -0.74% +3.85%
75th Percentile £37,875 £38,750 £38,750
90th Percentile £40,000 £45,000 £45,000
UK excluding London median annual salary £35,000 £33,500 £32,500
% change year-on-year +4.48% +3.08% +2.36%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 109,253 44,520 72,425
% of permanent jobs with a recognized job title 92.96% 89.71% 95.27%
Number of salaries quoted 74,753 26,003 42,216
10th Percentile £30,000 £28,250 £30,750
25th Percentile £40,625 £36,250 £40,000
Median annual salary (50th Percentile) £58,589 £55,000 £55,000
Median % change year-on-year +6.53% - -8.33%
75th Percentile £77,500 £73,750 £75,000
90th Percentile £98,750 £95,000 £93,750
UK excluding London median annual salary £55,000 £47,500 £50,000
% change year-on-year +15.79% -5.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 27 September 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 27 September 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +29 228 £35,000 +4.48% 39
UK excluding London +15 209 £35,000 +4.48% 30
Work from Home +8 58 £33,500 -9.46% 19
East of England +21 55 £35,000 +4.48% 6
London -21 52 £36,000 -5.88% 13
South East -27 48 £33,500 - 10
North of England -22 39 £34,500 +6.15% 3
North West +1 35 £34,000 +4.62% 3
Scotland - 28 £30,000 - 2
Midlands -45 24 £32,500 -2.99% 7
West Midlands -35 16 £32,500 -7.14% 6
South West -86 10 £35,000 +0.72% 1
East Midlands -36 8 £35,000 +7.69% 1
Wales - 5 £35,000 - 1
Yorkshire - 4 £35,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 27 September 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 180 (68.70%) Microsoft
2 174 (66.41%) Microsoft 365
3 147 (56.11%) Windows
4 113 (43.13%) Active Directory
5 100 (38.17%) Entra ID
6 86 (32.82%) Customer Service
7 81 (30.92%) Problem-Solving
8 75 (28.63%) Windows Server
9 70 (26.72%) Firewall
10 65 (24.81%) Azure
11 62 (23.66%) Microsoft Exchange
11 62 (23.66%) SharePoint
12 57 (21.76%) DNS
13 53 (20.23%) DHCP
14 46 (17.56%) VPN
15 45 (17.18%) Microsoft Intune
16 43 (16.41%) TCP/IP
16 43 (16.41%) Windows 10
17 35 (13.36%) Mac OS
18 34 (12.98%) Hyper-V
19 32 (12.21%) VMware
19 32 (12.21%) Wi-Fi
20 29 (11.07%) WAN
21 28 (10.69%) Continuous Improvement
21 28 (10.69%) Remote Monitoring and Management
21 28 (10.69%) Service Delivery
22 26 (9.92%) LAN
23 25 (9.54%) VMware Infrastructure
23 25 (9.54%) VoIP
24 22 (8.40%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 62 (23.66%) Microsoft Exchange
1 62 (23.66%) SharePoint
2 1 (0.38%) WordPress
Applications
1 10 (3.82%) Microsoft Office
2 6 (2.29%) Microsoft Excel
Business Applications
1 4 (1.53%) NetSuite
1 4 (1.53%) Shopify
Cloud Services
1 174 (66.41%) Microsoft 365
2 100 (38.17%) Entra ID
3 65 (24.81%) Azure
4 15 (5.73%) OneDrive
5 14 (5.34%) Power Platform
6 12 (4.58%) AWS
7 6 (2.29%) Google Workspace
8 4 (1.53%) SaaS
9 3 (1.15%) Dynamics 365
9 3 (1.15%) GCP
9 3 (1.15%) PowerApps
10 2 (0.76%) Amazon EC2
10 2 (0.76%) PaaS
10 2 (0.76%) Power Automate
10 2 (0.76%) Virtual Private Cloud
11 1 (0.38%) Azure Storage
11 1 (0.38%) Cloud Computing
11 1 (0.38%) Microsoft Copilot
Communications & Networking
1 70 (26.72%) Firewall
2 57 (21.76%) DNS
3 53 (20.23%) DHCP
4 46 (17.56%) VPN
5 43 (16.41%) TCP/IP
6 32 (12.21%) Wi-Fi
7 29 (11.07%) WAN
8 26 (9.92%) LAN
9 25 (9.54%) VoIP
10 18 (6.87%) VLAN
11 12 (4.58%) MPLS
12 8 (3.05%) Wireless
13 6 (2.29%) Structured Cabling
14 5 (1.91%) IPsec
14 5 (1.91%) SSL
15 4 (1.53%) Internet
16 2 (0.76%) BGP
16 2 (0.76%) NAS
16 2 (0.76%) SD-WAN
17 1 (0.38%) Remote Desktop
Database & Business Intelligence
1 8 (3.05%) Power BI
2 2 (0.76%) SQL Server
Development Applications
1 1 (0.38%) Carbide.c++
1 1 (0.38%) JIRA
General
1 120 (45.80%) Social Skills
2 21 (8.02%) Legal
3 19 (7.25%) Telecoms
4 17 (6.49%) Organisational Skills
5 11 (4.20%) Documentation Skills
6 8 (3.05%) Advertising
7 7 (2.67%) Inclusion and Diversity
8 6 (2.29%) Billing
8 6 (2.29%) Finance
9 5 (1.91%) Analytical Skills
9 5 (1.91%) Retail
10 4 (1.53%) Public Sector
11 3 (1.15%) Manufacturing
12 2 (0.76%) Military
13 1 (0.38%) Aerospace
Miscellaneous
1 49 (18.70%) Driving Licence
2 34 (12.98%) Onboarding
3 5 (1.91%) iPhone
4 3 (1.15%) Hybrid Cloud
4 3 (1.15%) iPad
5 2 (0.76%) Self-Motivation
6 1 (0.38%) Educational Technology
6 1 (0.38%) Management Information System
6 1 (0.38%) Replication
Operating Systems
1 147 (56.11%) Windows
2 75 (28.63%) Windows Server
3 43 (16.41%) Windows 10
4 35 (13.36%) Mac OS
5 9 (3.44%) Android
6 5 (1.91%) Windows Server 2016
7 4 (1.53%) Windows Server 2019
8 3 (1.15%) Apple iOS
9 2 (0.76%) AIX
Processes & Methodologies
1 86 (32.82%) Customer Service
2 81 (30.92%) Problem-Solving
3 28 (10.69%) Continuous Improvement
3 28 (10.69%) Remote Monitoring and Management
3 28 (10.69%) Service Delivery
4 22 (8.40%) Cybersecurity
5 18 (6.87%) Infrastructure Engineering
6 17 (6.49%) Client Onboarding
6 17 (6.49%) Collaborative Culture
7 16 (6.11%) Project Delivery
8 15 (5.73%) ITIL
8 15 (5.73%) User Experience
9 14 (5.34%) Cloud Security
9 14 (5.34%) Disaster Recovery
9 14 (5.34%) Stakeholder Management
10 12 (4.58%) Mentoring
10 12 (4.58%) Technology Transformation
11 10 (3.82%) Identity Management
11 10 (3.82%) ITSM
12 9 (3.44%) Incident Management
Programming Languages
1 20 (7.63%) PowerShell
2 4 (1.53%) VBScript
3 3 (1.15%) SQL
4 2 (0.76%) Python
Qualifications
1 12 (4.58%) Degree
1 12 (4.58%) Microsoft Certification
2 10 (3.82%) Security Cleared
3 9 (3.44%) SC Cleared
4 8 (3.05%) DBS Check
5 6 (2.29%) HND
6 4 (1.53%) A+ Certification
7 1 (0.38%) Azure Certification
7 1 (0.38%) CCNA
7 1 (0.38%) Cisco Certification
7 1 (0.38%) HP APS
7 1 (0.38%) Microsoft Certified Professional
7 1 (0.38%) Network+ Certification
Quality Assurance & Compliance
1 19 (7.25%) SLA
2 12 (4.58%) GDPR
3 8 (3.05%) Cyber Essentials
4 2 (0.76%) Accessibility
4 2 (0.76%) ISO/IEC 27001
System Software
1 113 (43.13%) Active Directory
2 34 (12.98%) Hyper-V
3 25 (9.54%) VMware Infrastructure
4 6 (2.29%) BitLocker
4 6 (2.29%) Virtual Desktop
5 2 (0.76%) Terminal Services
6 1 (0.38%) Terminal Server
Systems Management
1 45 (17.18%) Microsoft Intune
2 8 (3.05%) Autotask
3 6 (2.29%) FortiGate
4 5 (1.91%) SCCM
5 4 (1.53%) Systems Management Server (SMS)
6 2 (0.76%) Jamf Pro
6 2 (0.76%) Netcool
Vendors
1 180 (68.70%) Microsoft
2 32 (12.21%) VMware
3 21 (8.02%) Fortinet
4 20 (7.63%) Meraki
5 13 (4.96%) Cisco
6 11 (4.20%) Apple
7 10 (3.82%) Google
8 8 (3.05%) ServiceNow
8 8 (3.05%) SonicWALL
8 8 (3.05%) Veeam
9 7 (2.67%) HP
10 6 (2.29%) Draytek
11 5 (1.91%) Citrix
12 4 (1.53%) SolarWinds
13 3 (1.15%) Sage
13 3 (1.15%) Snow
13 3 (1.15%) Sophos
13 3 (1.15%) Ubiquiti
14 2 (0.76%) Datto
14 2 (0.76%) Palo Alto