2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 16 June 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
16 Jun 2026
Same period 2025 Same period 2024
Rank 456 597 565
Rank change year-on-year +141 -32 -9
Permanent jobs requiring a 2nd Line Support Engineer 297 71 362
As % of all permanent jobs in the UK 0.32% 0.16% 0.33%
As % of the Job Titles category 0.34% 0.18% 0.35%
Number of salaries quoted 262 70 340
10th Percentile £29,750 £29,000 £26,000
25th Percentile £31,000 £30,125 £26,938
Median annual salary (50th Percentile) £35,000 £32,500 £31,000
Median % change year-on-year +7.69% +4.84% -4.62%
75th Percentile £40,000 £39,313 £35,000
90th Percentile £42,450 £42,500 £38,750
UK excluding London median annual salary £34,000 £32,500 £30,000
% change year-on-year +4.62% +8.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 87,667 39,868 102,544
% of permanent jobs with a recognized job title 93.98% 89.44% 94.72%
Number of salaries quoted 60,134 22,590 73,956
10th Percentile £30,000 £28,750 £28,500
25th Percentile £40,000 £39,000 £38,500
Median annual salary (50th Percentile) £55,000 £57,500 £52,500
Median % change year-on-year -4.35% +9.52% -12.50%
75th Percentile £75,000 £77,500 £70,000
90th Percentile £95,000 £98,501 £90,000
UK excluding London median annual salary £50,000 £50,000 £50,000
% change year-on-year - - -6.54%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 16 June 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 16 June 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +106 277 £35,000 +7.69% 37
UK excluding London +118 225 £34,000 +4.62% 34
South East +47 75 £30,000 -8.40% 12
London +19 71 £36,000 -7.69% 7
Work from Home +34 59 £31,750 -2.31% 7
East of England +32 51 £35,000 +16.67% 7
North of England -10 34 £35,000 +16.67% 9
North West +23 28 £35,000 +7.69% 9
Midlands 0 26 £32,500 -
South West -42 20 £34,000 +4.62% 5
Scotland +20 18 £35,000 +7.69% 2
West Midlands -9 18 £32,000 -8.57%
Yorkshire -36 6 £33,500 +11.67%
East Midlands -25 5 £35,000 +12.00%
Wales - 1 £34,000 - 1

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 16 June 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 176 (59.26%) Microsoft
2 175 (58.92%) Microsoft 365
3 158 (53.20%) Windows
4 112 (37.71%) Active Directory
5 102 (34.34%) Azure
6 90 (30.30%) Problem-Solving
7 88 (29.63%) Windows Server
8 79 (26.60%) Customer Service
9 76 (25.59%) Entra ID
10 72 (24.24%) Microsoft Exchange
11 65 (21.89%) Firewall
12 60 (20.20%) SharePoint
13 59 (19.87%) DNS
14 58 (19.53%) DHCP
15 55 (18.52%) Windows 10
16 53 (17.85%) Wi-Fi
17 48 (16.16%) Microsoft Intune
18 38 (12.79%) Hyper-V
18 38 (12.79%) Service Delivery
19 37 (12.46%) LAN
20 36 (12.12%) Mac OS
20 36 (12.12%) SLA
20 36 (12.12%) WAN
21 33 (11.11%) VPN
22 31 (10.44%) TCP/IP
23 28 (9.43%) Cybersecurity
23 28 (9.43%) Windows Server 2016
24 27 (9.09%) Continuous Improvement
24 27 (9.09%) VoIP
24 27 (9.09%) Windows Server 2019

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (24.24%) Microsoft Exchange
2 60 (20.20%) SharePoint
3 1 (0.34%) Confluence
3 1 (0.34%) IIS
3 1 (0.34%) WordPress
Applications
1 25 (8.42%) Microsoft Office
2 4 (1.35%) Microsoft Excel
Business Applications
1 5 (1.68%) Dynamics NAV
Cloud Services
1 175 (58.92%) Microsoft 365
2 102 (34.34%) Azure
3 76 (25.59%) Entra ID
4 20 (6.73%) AWS
5 17 (5.72%) Google Workspace
6 16 (5.39%) OneDrive
7 12 (4.04%) Power Platform
8 7 (2.36%) Mimecast
9 3 (1.01%) Dynamics 365
9 3 (1.01%) Microsoft Copilot
9 3 (1.01%) PaaS
9 3 (1.01%) Power Automate
9 3 (1.01%) SaaS
10 2 (0.67%) Amazon EC2
10 2 (0.67%) Virtual Private Cloud
11 1 (0.34%) Azure Storage
11 1 (0.34%) Cloud Computing
11 1 (0.34%) GCP
Communications & Networking
1 65 (21.89%) Firewall
2 59 (19.87%) DNS
3 58 (19.53%) DHCP
4 53 (17.85%) Wi-Fi
5 37 (12.46%) LAN
6 36 (12.12%) WAN
7 33 (11.11%) VPN
8 31 (10.44%) TCP/IP
9 27 (9.09%) VoIP
10 19 (6.40%) VLAN
11 7 (2.36%) Remote Desktop
11 7 (2.36%) Wireless
12 5 (1.68%) ADSL
12 5 (1.68%) IPsec
13 4 (1.35%) Broadband
13 4 (1.35%) SD-WAN
14 3 (1.01%) NAS
14 3 (1.01%) WebEx
15 2 (0.67%) Internet
15 2 (0.67%) NetScaler
Database & Business Intelligence
1 9 (3.03%) Power BI
2 1 (0.34%) Amazon RDS
2 1 (0.34%) SQL Server
Development Applications
1 2 (0.67%) JIRA
2 1 (0.34%) Carbide.c++
General
1 91 (30.64%) Social Skills
2 14 (4.71%) Legal
3 13 (4.38%) Telecoms
4 8 (2.69%) Finance
5 7 (2.36%) Documentation Skills
6 6 (2.02%) Billing
6 6 (2.02%) Manufacturing
7 5 (1.68%) Advertising
7 5 (1.68%) Inclusion and Diversity
7 5 (1.68%) Retail
8 4 (1.35%) Organisational Skills
9 2 (0.67%) Marketing
9 2 (0.67%) Military
10 1 (0.34%) Aerospace
10 1 (0.34%) Analytical Skills
10 1 (0.34%) Electronics
10 1 (0.34%) Law
10 1 (0.34%) Public Sector
Miscellaneous
1 27 (9.09%) Driving Licence
2 17 (5.72%) Onboarding
3 3 (1.01%) iPhone
4 2 (0.67%) Self-Motivation
5 1 (0.34%) NHS
5 1 (0.34%) Replication
5 1 (0.34%) Smartphone
5 1 (0.34%) Video\Live Streaming
Operating Systems
1 158 (53.20%) Windows
2 88 (29.63%) Windows Server
3 55 (18.52%) Windows 10
4 36 (12.12%) Mac OS
5 28 (9.43%) Windows Server 2016
6 27 (9.09%) Windows Server 2019
7 15 (5.05%) Windows Server 2012
8 14 (4.71%) Android
9 9 (3.03%) Apple iOS
10 2 (0.67%) AIX
10 2 (0.67%) Windows 7
10 2 (0.67%) Windows Server 2008
11 1 (0.34%) Mac OS X
11 1 (0.34%) VMS
Processes & Methodologies
1 90 (30.30%) Problem-Solving
2 79 (26.60%) Customer Service
3 38 (12.79%) Service Delivery
4 28 (9.43%) Cybersecurity
5 27 (9.09%) Continuous Improvement
6 25 (8.42%) ITIL
7 18 (6.06%) ITSM
8 17 (5.72%) Cloud Security
9 14 (4.71%) Collaborative Culture
9 14 (4.71%) Mentoring
10 12 (4.04%) Infrastructure Engineering
10 12 (4.04%) Remote Monitoring and Management
10 12 (4.04%) User Experience
11 11 (3.70%) Identity Management
11 11 (3.70%) Service Management
12 10 (3.37%) Business Intelligence
12 10 (3.37%) Disaster Recovery
12 10 (3.37%) Incident Management
12 10 (3.37%) Incident Response
13 9 (3.03%) AI
Programming Languages
1 23 (7.74%) PowerShell
2 4 (1.35%) VBScript
3 3 (1.01%) SQL
4 2 (0.67%) Python
Qualifications
1 22 (7.41%) Microsoft Certification
2 14 (4.71%) Degree
3 13 (4.38%) Security Cleared
4 12 (4.04%) SC Cleared
5 8 (2.69%) A+ Certification
5 8 (2.69%) DBS Check
6 6 (2.02%) HND
7 3 (1.01%) CompTIA Security+
8 2 (0.67%) HP APS
9 1 (0.34%) Microsoft Certified Professional
9 1 (0.34%) Network+ Certification
Quality Assurance & Compliance
1 36 (12.12%) SLA
2 4 (1.35%) Cyber Essentials
3 3 (1.01%) Accessibility
3 3 (1.01%) GDPR
4 2 (0.67%) ISO/IEC 27001
4 2 (0.67%) NIST
4 2 (0.67%) QA
System Software
1 112 (37.71%) Active Directory
2 38 (12.79%) Hyper-V
3 20 (6.73%) VMware Infrastructure
4 13 (4.38%) Virtual Desktop
5 9 (3.03%) BitLocker
6 3 (1.01%) Terminal Services
7 1 (0.34%) Terminal Server
Systems Management
1 48 (16.16%) Microsoft Intune
2 14 (4.71%) Active Directory Federation Services
3 10 (3.37%) Autotask
4 9 (3.03%) SCCM
5 7 (2.36%) FortiGate
6 2 (0.67%) Netcool
7 1 (0.34%) Jamf Pro
Vendors
1 176 (59.26%) Microsoft
2 26 (8.75%) VMware
3 16 (5.39%) Google
4 10 (3.37%) HP
4 10 (3.37%) Meraki
5 9 (3.03%) Cisco
6 8 (2.69%) Sophos
7 6 (2.02%) ServiceNow
7 6 (2.02%) SolarWinds
8 5 (1.68%) Fortinet
8 5 (1.68%) Veeam
9 4 (1.35%) Sage
10 3 (1.01%) Apple
10 3 (1.01%) Barracuda Networks
10 3 (1.01%) Samsung
10 3 (1.01%) Snow
10 3 (1.01%) SonicWALL
11 2 (0.67%) Aruba
11 2 (0.67%) F5
11 2 (0.67%) Palo Alto