Period
to 22 February 2018

The median annual salary for a 2nd Line Support Engineer was £27,500 in advertised job vacancies during the 6 months to 22 February 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support Engineer
UK
6 months to
22 Feb 2018
Same period 2017 Same period 2016
Rank 575 612 577
Rank change year-on-year +37 -35 -46
Permanent jobs requiring a 2nd Line Support Engineer 766 691 943
As % of all permanent IT jobs advertised in the UK 0.44% 0.39% 0.45%
As % of the Job Titles category 0.45% 0.41% 0.46%
Number of salaries quoted 699 663 903
UK median annual salary £27,500 £26,800 £26,000
Median salary % change year-on-year +2.61% +3.08% -3.70%
10th Percentile £21,500 £20,750 £21,250
90th Percentile £35,000 £34,000 £34,900
UK excluding London median annual salary £26,500 £26,000 £26,000
% change year-on-year +1.92% - +4.00%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 169,468 169,423 202,837
% of permanent IT jobs with a recognized job title 96.25% 96.48% 96.65%
Number of salaries quoted 138,985 140,739 169,592
UK median annual salary £50,000 £47,500 £46,309
Median salary % change year-on-year +5.26% +2.57% +2.91%
10th Percentile £27,500 £27,000 £26,750
90th Percentile £80,000 £77,500 £76,000
UK excluding London median annual salary £42,500 £42,500 £42,000
% change year-on-year - +1.19% +5.00%

2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 2nd Line Support Engineer in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Engineer.

Salary trend for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Salary Histogram

The salary distribution of IT jobs citing 2nd Line Support Engineer over the 6 months to 22 February 2018.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 22 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +34 743 £27,500 +2.61% 95
UK excluding London +17 481 £26,500 +1.92% 75
London +64 280 £30,000 +2.56% 22
South East -33 163 £27,500 +5.77% 22
North of England +8 115 £25,500 - 16
East of England +46 76 £26,000 -1.89% 14
South West +26 69 £27,500 +5.77% 11
North West +4 66 £25,500 +9.68% 8
Yorkshire +24 46 £27,500 +5.77% 8
Midlands -4 45 £24,500 -8.58% 10
West Midlands -2 28 £22,500 -16.04% 6
East Midlands +19 17 £29,250 +17.00% 4
Scotland -32 7 £31,500 +16.67% 2
Wales +5 5 £35,000 +50.54%
Northern Ireland -15 5 £24,500 +11.36%
North East -16 3 £25,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 February 2018, 2nd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 608 (79.37%) Windows
2 452 (59.01%) Active Directory
3 444 (57.96%) Microsoft
4 326 (42.56%) Windows Server
5 268 (34.99%) Office 365
6 244 (31.85%) VMware
7 221 (28.85%) Microsoft Office
7 221 (28.85%) MS Exchange
8 198 (25.85%) Windows Server 2012
9 192 (25.07%) Windows Server 2008
10 180 (23.50%) Windows 7
11 156 (20.37%) ITIL
12 147 (19.19%) Firewall
13 137 (17.89%) Windows 10
14 131 (17.10%) DNS
15 126 (16.45%) Cisco
16 125 (16.32%) Citrix
17 124 (16.19%) Microsoft Certification
18 118 (15.40%) Hyper-V
19 114 (14.88%) VMware Infrastructure
20 103 (13.45%) DHCP
21 101 (13.19%) TCP/IP
22 89 (11.62%) Finance
23 86 (11.23%) Exchange Server 2010
24 77 (10.05%) WAN
24 77 (10.05%) SLA
25 75 (9.79%) LAN
26 72 (9.40%) SQL Server
27 71 (9.27%) VPN
28 67 (8.75%) Linux

2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 221 (28.85%) MS Exchange
2 86 (11.23%) Exchange Server 2010
3 61 (7.96%) Exchange Server 2013
4 59 (7.70%) Exchange Server 2007
5 51 (6.66%) SharePoint
6 19 (2.48%) Skype for Business
7 8 (1.04%) IIS
8 6 (0.78%) Exchange Server 2003
9 5 (0.65%) Apache
10 4 (0.52%) Blackberry Enterprise Server
10 4 (0.52%) IBM Notes
11 1 (0.13%) BizTalk Server
11 1 (0.13%) CMS
11 1 (0.13%) DataSynapse
11 1 (0.13%) Elasticsearch
11 1 (0.13%) EPiServer
11 1 (0.13%) WordPress
Applications
1 221 (28.85%) Microsoft Office
2 20 (2.61%) Microsoft Excel
3 9 (1.17%) Microsoft PowerPoint
4 7 (0.91%) MS Visio
5 2 (0.26%) CATIA
5 2 (0.26%) Siemens NX
6 1 (0.13%) Maya
Business Applications
1 6 (0.78%) NetSuite
2 5 (0.65%) Remedy ITSM
3 2 (0.26%) Dynamics CRM
4 1 (0.13%) Cognos Business Intelligence
4 1 (0.13%) Dynamics AX
4 1 (0.13%) Dynamics NAV
4 1 (0.13%) Orchard Housing
4 1 (0.13%) Visualfiles
Cloud Services
1 268 (34.99%) Office 365
2 61 (7.96%) Microsoft Azure
3 11 (1.44%) Mimecast
4 9 (1.17%) Amazon AWS
5 7 (0.91%) Azure Active Directory
5 7 (0.91%) OneDrive
6 3 (0.39%) SaaS
7 1 (0.13%) Cloud Computing
7 1 (0.13%) Sage Pay
7 1 (0.13%) Yammer
Communications & Networking
1 147 (19.19%) Firewall
2 131 (17.10%) DNS
3 103 (13.45%) DHCP
4 101 (13.19%) TCP/IP
5 77 (10.05%) WAN
6 75 (9.79%) LAN
7 71 (9.27%) VPN
8 43 (5.61%) VoIP
9 34 (4.44%) VLAN
10 29 (3.79%) Internet
11 26 (3.39%) Wireless
12 24 (3.13%) Wi-Fi
13 19 (2.48%) SAN
14 17 (2.22%) Remote Desktop
15 15 (1.96%) Skype
16 13 (1.70%) IPsec
17 12 (1.57%) Network Security
18 10 (1.31%) SSL
19 8 (1.04%) Broadband
19 8 (1.04%) PBX
Database & Business Intelligence
1 72 (9.40%) SQL Server
2 10 (1.31%) SQL Server 2005
3 8 (1.04%) Data Warehouse
3 8 (1.04%) DTS
3 8 (1.04%) Oracle Database
3 8 (1.04%) SQL Server Integration Services
4 4 (0.52%) Hadoop
4 4 (0.52%) Power BI
5 3 (0.39%) Big Data
5 3 (0.39%) MySQL
5 3 (0.39%) SQL Server 2014
5 3 (0.39%) SQL Server 2016
6 2 (0.26%) Oracle Reports
6 2 (0.26%) SQL Server 2008
7 1 (0.13%) Amazon RDS
7 1 (0.13%) Apache Accumulo
7 1 (0.13%) Apache Cassandra
7 1 (0.13%) HBase
7 1 (0.13%) MongoDB
7 1 (0.13%) SQL Server 2012
Development Applications
1 9 (1.17%) JIRA
General
1 89 (11.62%) Finance
2 33 (4.31%) Telecoms
3 32 (4.18%) Retail
4 19 (2.48%) Marketing
5 18 (2.35%) Advertising
6 13 (1.70%) Banking
6 13 (1.70%) Manufacturing
7 12 (1.57%) Financial Institution
8 9 (1.17%) Electronics
9 8 (1.04%) French Language
9 8 (1.04%) Legal
10 6 (0.78%) Law
11 3 (0.39%) German Language
12 2 (0.26%) Billing
12 2 (0.26%) Multimedia
13 1 (0.13%) Aerospace
13 1 (0.13%) Automotive
13 1 (0.13%) Front Office
13 1 (0.13%) Games
13 1 (0.13%) Military
Libraries, Frameworks & Software Standards
1 13 (1.70%) HTML
2 6 (0.78%) CSS
3 4 (0.52%) Software Packaging
4 3 (0.39%) COM
5 2 (0.26%) FIX Protocol
5 2 (0.26%) Web Services
6 1 (0.13%) .NET
6 1 (0.13%) .NET Framework
6 1 (0.13%) AngularJS
6 1 (0.13%) Backbone.js
6 1 (0.13%) CSS3
6 1 (0.13%) D3.js
6 1 (0.13%) HTML5
6 1 (0.13%) jQuery
6 1 (0.13%) LAMP
6 1 (0.13%) LDAP
6 1 (0.13%) lodash
6 1 (0.13%) Node.js
6 1 (0.13%) React
6 1 (0.13%) WebCenter
Miscellaneous
1 43 (5.61%) Driving Licence
2 30 (3.92%) Analytical Skills
3 26 (3.39%) Blackberry
4 25 (3.26%) iPhone
5 16 (2.09%) PDA
6 14 (1.83%) Smartphone
7 13 (1.70%) Management Information System
8 12 (1.57%) iPad
9 11 (1.44%) User Experience
9 11 (1.44%) Video Conferencing
10 10 (1.31%) Clustering
11 9 (1.17%) Hedge funds
12 8 (1.04%) Data Centre
13 7 (0.91%) Enterprise Storage
14 6 (0.78%) Handset
15 4 (0.52%) Computer Science
16 3 (0.39%) Blog
16 3 (0.39%) CCTV
16 3 (0.39%) EPoS
16 3 (0.39%) Podcast
Operating Systems
1 608 (79.37%) Windows
2 326 (42.56%) Windows Server
3 198 (25.85%) Windows Server 2012
4 192 (25.07%) Windows Server 2008
5 180 (23.50%) Windows 7
6 137 (17.89%) Windows 10
7 67 (8.75%) Linux
8 63 (8.22%) Windows 8
9 34 (4.44%) Windows Server 2003
10 32 (4.18%) Android
11 24 (3.13%) Unix
12 20 (2.61%) Mac OS X
12 20 (2.61%) Windows XP
13 13 (1.70%) Apple iOS
13 13 (1.70%) Red Hat Enterprise Linux
14 7 (0.91%) Windows Vista
15 6 (0.78%) Solaris
16 5 (0.65%) Mac OS
16 5 (0.65%) Windows 2000
16 5 (0.65%) Windows Phone
Processes & Methodologies
1 156 (20.37%) ITIL
2 44 (5.74%) Service Delivery
3 42 (5.48%) Service Management
4 25 (3.26%) Incident Management
5 22 (2.87%) Time Management
6 21 (2.74%) Change Management
6 21 (2.74%) ITSM
7 20 (2.61%) Continuous Improvement
7 20 (2.61%) Problem Management
7 20 (2.61%) Stakeholder Management
8 18 (2.35%) Business Intelligence
9 16 (2.09%) ITIL V3
10 15 (1.96%) Mentoring
11 13 (1.70%) CRM
12 12 (1.57%) Asset Management
12 12 (1.57%) Kalman Filter
13 11 (1.44%) Break/Fix
13 11 (1.44%) Digital Marketing
13 11 (1.44%) Migration
14 10 (1.31%) Stakeholder and Relationship Management
Programming Languages
1 64 (8.36%) SQL
2 16 (2.09%) PowerShell
2 16 (2.09%) T-SQL
3 9 (1.17%) C
4 6 (0.78%) JavaScript
5 3 (0.39%) Bash Shell
5 3 (0.39%) Python
6 2 (0.26%) C#
6 2 (0.26%) Perl
6 2 (0.26%) PHP
7 1 (0.13%) C++
7 1 (0.13%) Java
7 1 (0.13%) Shell Script
7 1 (0.13%) VBA
7 1 (0.13%) VBScript
Qualifications
1 124 (16.19%) Microsoft Certification
2 61 (7.96%) MCSE
3 51 (6.66%) MCP
4 48 (6.27%) Cisco Certification
5 47 (6.14%) MCSA
6 46 (6.01%) CCNA
7 21 (2.74%) Degree
7 21 (2.74%) MCITP
7 21 (2.74%) Security Cleared
8 18 (2.35%) ITIL Certification
8 18 (2.35%) VMware Certified Professional (VCP)
9 12 (1.57%) SC Cleared
10 10 (1.31%) VERITAS Certified Professional (VCP)
11 9 (1.17%) DBS Check
12 6 (0.78%) A+ Certification
13 4 (0.52%) HNC
13 4 (0.52%) HND
13 4 (0.52%) Network+ Certification
14 3 (0.39%) CCIE
14 3 (0.39%) CCIE Routing and Switching
Quality Assurance & Compliance
1 77 (10.05%) SLA
2 4 (0.52%) PCI DSS
3 2 (0.26%) Data Quality
3 2 (0.26%) ISO/IEC 27001
4 1 (0.13%) COBIT
4 1 (0.13%) ISO/IEC 20000
4 1 (0.13%) QA
4 1 (0.13%) Sarbanes-Oxley
System Software
1 452 (59.01%) Active Directory
2 118 (15.40%) Hyper-V
3 114 (14.88%) VMware Infrastructure
4 26 (3.39%) XenApp
5 16 (2.09%) VMware ESXi
6 13 (1.70%) vSphere
7 9 (1.17%) XenDesktop
8 6 (0.78%) KVM
8 6 (0.78%) NFS
8 6 (0.78%) oVirt
8 6 (0.78%) pfSense
8 6 (0.78%) Samba
8 6 (0.78%) Virtual Servers
9 5 (0.65%) Microsoft Virtual Server
9 5 (0.65%) Terminal Services
10 3 (0.39%) Docker
10 3 (0.39%) Terminal Server
10 3 (0.39%) VMware Workstation
11 1 (0.13%) Firmware
11 1 (0.13%) Microsoft App-V
Systems Management
1 48 (6.27%) SCCM
2 21 (2.74%) Backup Exec
3 11 (1.44%) WSUS
4 10 (1.31%) Symantec Endpoint Protection
4 10 (1.31%) Symantec Enterprise Vault
4 10 (1.31%) Tivoli Storage Manager
4 10 (1.31%) vCenter Server
5 9 (1.17%) FortiGate
6 7 (0.91%) SCOM
7 6 (0.78%) Bacula
8 5 (0.65%) Microsoft Clustering
9 3 (0.39%) BMC PATROL
9 3 (0.39%) Nagios
9 3 (0.39%) NetBackup
9 3 (0.39%) Norton AntiVirus
9 3 (0.39%) Systems Management Server (SMS)
9 3 (0.39%) XenMobile
10 1 (0.13%) Jamf Pro
10 1 (0.13%) MAILsweeper
10 1 (0.13%) Microsoft Intune
Vendors
1 444 (57.96%) Microsoft
2 244 (31.85%) VMware
3 126 (16.45%) Cisco
4 125 (16.32%) Citrix
5 60 (7.83%) Apple
6 56 (7.31%) HP
7 36 (4.70%) Dell
8 32 (4.18%) Juniper
9 23 (3.00%) Veeam
10 18 (2.35%) Sophos
11 15 (1.96%) NetApp
11 15 (1.96%) Red Hat
11 15 (1.96%) Remedy
11 15 (1.96%) Symantec
12 14 (1.83%) SAP
13 12 (1.57%) Oracle
13 12 (1.57%) Veritas
14 10 (1.31%) Altiris
14 10 (1.31%) F5
14 10 (1.31%) Forcepoint