2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 25 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
25 Apr 2026
Same period 2025 Same period 2024
Rank 456 570 552
Rank change year-on-year +114 -18 +46
Permanent jobs requiring a 2nd Line Support Engineer 273 77 359
As % of all permanent jobs in the UK 0.31% 0.18% 0.38%
As % of the Job Titles category 0.33% 0.21% 0.40%
Number of salaries quoted 248 76 344
10th Percentile £28,500 £28,625 £26,000
25th Percentile £30,750 £29,000 £27,500
Median annual salary (50th Percentile) £35,000 £32,500 £30,750
Median % change year-on-year +7.69% +5.69% -5.38%
75th Percentile £40,000 £38,000 £34,563
90th Percentile £42,500 £41,000 £38,750
UK excluding London median annual salary £33,500 £31,000 £30,000
% change year-on-year +8.06% +3.33% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 82,175 37,486 90,129
% of permanent jobs with a recognized job title 92.80% 89.02% 94.56%
Number of salaries quoted 52,627 23,548 66,532
10th Percentile £30,000 £30,750 £28,500
25th Percentile £40,000 £42,500 £38,500
Median annual salary (50th Percentile) £55,000 £60,000 £53,000
Median % change year-on-year -8.33% +13.21% -11.67%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 25 April 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 25 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +112 262 £35,000 +7.69% 51
UK excluding London +77 209 £33,500 +8.06% 53
South East +18 73 £30,000 -3.23% 14
London +24 63 £40,000 +6.67% 6
Work from Home +20 56 £32,000 -1.54% 19
East of England +1 37 £35,000 +16.67% 8
Midlands -20 37 £35,000 +12.90% 13
South West -34 28 £33,500 +3.08% 6
North of England -33 24 £30,000 - 8
West Midlands -5 23 £32,500 -14.47% 6
North West -21 19 £30,000 - 5
Scotland -12 9 £40,000 +23.08% 4
East Midlands -60 9 £35,000 +14.75% 7
Yorkshire -59 5 £33,500 +11.67% 1
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 25 April 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 176 (64.47%) Microsoft 365
2 168 (61.54%) Microsoft
3 158 (57.88%) Windows
4 120 (43.96%) Active Directory
5 109 (39.93%) Azure
6 103 (37.73%) Problem-Solving
7 102 (37.36%) Windows Server
8 75 (27.47%) Firewall
9 70 (25.64%) DNS
10 68 (24.91%) DHCP
11 64 (23.44%) Customer Service
11 64 (23.44%) Microsoft Exchange
12 63 (23.08%) Entra ID
13 62 (22.71%) Wi-Fi
14 59 (21.61%) Windows 10
15 50 (18.32%) VPN
16 45 (16.48%) SharePoint
17 44 (16.12%) Microsoft Intune
18 43 (15.75%) Hyper-V
18 43 (15.75%) TCP/IP
19 42 (15.38%) LAN
20 37 (13.55%) WAN
21 35 (12.82%) SLA
22 34 (12.45%) Windows Server 2016
23 33 (12.09%) Windows Server 2019
24 31 (11.36%) Mac OS
24 31 (11.36%) VLAN
24 31 (11.36%) VoIP
25 29 (10.62%) Google Workspace
25 29 (10.62%) ITIL

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 64 (23.44%) Microsoft Exchange
2 45 (16.48%) SharePoint
3 1 (0.37%) Confluence
3 1 (0.37%) IIS
3 1 (0.37%) WordPress
Applications
1 24 (8.79%) Microsoft Office
2 1 (0.37%) Microsoft Excel
Business Applications
1 5 (1.83%) Dynamics CRM
1 5 (1.83%) Dynamics NAV
Cloud Services
1 176 (64.47%) Microsoft 365
2 109 (39.93%) Azure
3 63 (23.08%) Entra ID
4 29 (10.62%) Google Workspace
5 21 (7.69%) AWS
6 13 (4.76%) OneDrive
7 7 (2.56%) Mimecast
8 5 (1.83%) SaaS
9 3 (1.10%) Microsoft Copilot
9 3 (1.10%) PaaS
9 3 (1.10%) Power Automate
9 3 (1.10%) Power Platform
10 1 (0.37%) GCP
Communications & Networking
1 75 (27.47%) Firewall
2 70 (25.64%) DNS
3 68 (24.91%) DHCP
4 62 (22.71%) Wi-Fi
5 50 (18.32%) VPN
6 43 (15.75%) TCP/IP
7 42 (15.38%) LAN
8 37 (13.55%) WAN
9 31 (11.36%) VLAN
9 31 (11.36%) VoIP
10 14 (5.13%) Wireless
11 8 (2.93%) Remote Desktop
12 7 (2.56%) IPsec
13 5 (1.83%) ADSL
14 4 (1.47%) Broadband
15 3 (1.10%) NAS
15 3 (1.10%) WebEx
16 2 (0.73%) Internet
16 2 (0.73%) NetScaler
16 2 (0.73%) SSL
Database & Business Intelligence
1 3 (1.10%) Amazon RDS
1 3 (1.10%) Power BI
2 2 (0.73%) SQL Server
Development Applications
1 7 (2.56%) JIRA
General
1 82 (30.04%) Social Skills
2 10 (3.66%) Finance
2 10 (3.66%) Telecoms
3 9 (3.30%) Law
4 7 (2.56%) Legal
4 7 (2.56%) Manufacturing
4 7 (2.56%) Marketing
4 7 (2.56%) Retail
5 5 (1.83%) Advertising
6 4 (1.47%) Inclusion and Diversity
6 4 (1.47%) Organisational Skills
7 3 (1.10%) Documentation Skills
7 3 (1.10%) Electronics
7 3 (1.10%) Public Sector
8 2 (0.73%) Dutch Language
8 2 (0.73%) French Language
8 2 (0.73%) Military
8 2 (0.73%) Spanish Language
9 1 (0.37%) Analytical Skills
9 1 (0.37%) Banking
Miscellaneous
1 28 (10.26%) Driving Licence
2 15 (5.49%) Onboarding
3 2 (0.73%) IoT
3 2 (0.73%) iPad
3 2 (0.73%) iPhone
3 2 (0.73%) Mobile App
3 2 (0.73%) Self-Motivation
4 1 (0.37%) NHS
4 1 (0.37%) Smartphone
4 1 (0.37%) Video Conferencing
4 1 (0.37%) Video\Live Streaming
Operating Systems
1 158 (57.88%) Windows
2 102 (37.36%) Windows Server
3 59 (21.61%) Windows 10
4 34 (12.45%) Windows Server 2016
5 33 (12.09%) Windows Server 2019
6 31 (11.36%) Mac OS
7 19 (6.96%) Windows Server 2012
8 15 (5.49%) Apple iOS
9 14 (5.13%) Android
10 2 (0.73%) Linux
10 2 (0.73%) Windows 7
10 2 (0.73%) Windows Server 2008
11 1 (0.37%) Mac OS X
11 1 (0.37%) VMS
Processes & Methodologies
1 103 (37.73%) Problem-Solving
2 64 (23.44%) Customer Service
3 29 (10.62%) ITIL
4 27 (9.89%) Service Delivery
5 23 (8.42%) Cybersecurity
6 17 (6.23%) ITSM
7 15 (5.49%) Remote Monitoring and Management
8 14 (5.13%) Continuous Improvement
8 14 (5.13%) Mentoring
8 14 (5.13%) Service Management
9 11 (4.03%) Infrastructure Engineering
10 10 (3.66%) Mobile Device Management
11 9 (3.30%) Asset Management
11 9 (3.30%) Computer Science
11 9 (3.30%) Configuration Management
11 9 (3.30%) Proactive Maintenance
12 7 (2.56%) Identity Management
12 7 (2.56%) Problem Management
12 7 (2.56%) Time Management
13 6 (2.20%) AI
Programming Languages
1 15 (5.49%) PowerShell
2 3 (1.10%) SQL
3 2 (0.73%) Python
Qualifications
1 23 (8.42%) Microsoft Certification
2 12 (4.40%) Security Cleared
3 11 (4.03%) Degree
3 11 (4.03%) SC Cleared
4 9 (3.30%) A+ Certification
5 8 (2.93%) DBS Check
6 5 (1.83%) CompTIA Security+
7 3 (1.10%) BPSS Clearance
7 3 (1.10%) Microsoft Certified Professional
7 3 (1.10%) Network+ Certification
8 2 (0.73%) Computer Science Degree
9 1 (0.37%) CCNA
9 1 (0.37%) CCNP
9 1 (0.37%) Cisco Certification
9 1 (0.37%) HP APS
Quality Assurance & Compliance
1 35 (12.82%) SLA
2 7 (2.56%) Cyber Essentials
3 4 (1.47%) ISO/IEC 27001
3 4 (1.47%) NIST
4 3 (1.10%) Accessibility
4 3 (1.10%) GDPR
4 3 (1.10%) QA
System Software
1 120 (43.96%) Active Directory
2 43 (15.75%) Hyper-V
3 19 (6.96%) VMware Infrastructure
4 12 (4.40%) Virtual Desktop
5 6 (2.20%) BitLocker
6 3 (1.10%) Terminal Services
Systems Management
1 44 (16.12%) Microsoft Intune
2 18 (6.59%) Active Directory Federation Services
3 8 (2.93%) Autotask
4 6 (2.20%) Jamf Pro
4 6 (2.20%) SCCM
5 2 (0.73%) FortiGate
Vendors
1 168 (61.54%) Microsoft
2 26 (9.52%) Google
2 26 (9.52%) VMware
3 11 (4.03%) Sophos
4 7 (2.56%) Apple
4 7 (2.56%) HP
5 6 (2.20%) Fortinet
5 6 (2.20%) Veeam
6 5 (1.83%) Meraki
6 5 (1.83%) Samsung
7 4 (1.47%) ConnectWise
7 4 (1.47%) SolarWinds
8 3 (1.10%) Barracuda Networks
8 3 (1.10%) Cisco
8 3 (1.10%) Sage
8 3 (1.10%) SAP
8 3 (1.10%) SonicWALL
9 2 (0.73%) Aruba
9 2 (0.73%) CheckPoint
9 2 (0.73%) F5