2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 3 months leading to 27 February 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

3 months to
27 Feb 2026
Same period 2025 Same period 2024
Rank 369 376 469
Rank change year-on-year +7 +93 +99
Permanent jobs requiring a 2nd Line Support Engineer 133 38 204
As % of all permanent jobs in the UK 0.33% 0.22% 0.39%
As % of the Job Titles category 0.36% 0.25% 0.41%
Number of salaries quoted 122 38 196
10th Percentile £29,000 £28,500 £24,950
25th Percentile £30,500 £29,000 £26,500
Median annual salary (50th Percentile) £35,000 £32,750 £30,000
Median % change year-on-year +6.87% +9.17% -7.69%
75th Percentile £40,000 £38,188 £33,750
90th Percentile £44,875 £40,600 £37,500
UK excluding London median annual salary £33,500 £30,000 £30,000
% change year-on-year +11.67% - -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 37,247 15,154 49,741
% of permanent jobs with a recognized job title 91.90% 88.35% 94.55%
Number of salaries quoted 23,956 9,066 38,408
10th Percentile £30,000 £32,500 £28,000
25th Percentile £40,000 £46,250 £37,500
Median annual salary (50th Percentile) £55,000 £62,000 £52,500
Median % change year-on-year -11.29% +18.10% -12.50%
75th Percentile £75,000 £82,500 £71,250
90th Percentile £95,000 £105,000 £90,000
UK excluding London median annual salary £50,000 £55,000 £49,068
% change year-on-year -9.09% +12.09% -6.54%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 3 months to 27 February 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 3 months to 27 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +11 125 £35,000 +6.87% 50
UK excluding London -6 104 £33,500 +11.67% 45
South East -20 37 £30,000 -7.69% 21
London -2 29 £42,000 +5.00% 14
East of England -4 22 £35,000 +7.69% 2
Work from Home -17 18 £42,000 +40.00% 10
Midlands -31 16 £35,000 +16.67% 3
North of England -58 13 £30,500 +1.67% 12
West Midlands - 11 £32,500 - 3
North West -40 9 £30,000 - 7
South West -19 8 £32,000 -4.48% 4
Scotland - 7 £40,000 - 5
Yorkshire -35 4 £33,500 +11.67% 5
East Midlands -43 1 £35,000 +16.67%
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 27 February 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 155 (65.40%) Microsoft 365
2 145 (61.18%) Windows
3 135 (56.96%) Microsoft
4 115 (48.52%) Active Directory
5 106 (44.73%) Windows Server
6 101 (42.62%) Azure
7 91 (38.40%) Problem-Solving
8 72 (30.38%) DNS
9 70 (29.54%) Firewall
10 65 (27.43%) DHCP
11 64 (27.00%) Windows 10
12 58 (24.47%) Microsoft Exchange
13 56 (23.63%) VPN
14 54 (22.78%) Entra ID
15 49 (20.68%) Wi-Fi
16 47 (19.83%) Hyper-V
17 46 (19.41%) TCP/IP
18 44 (18.57%) LAN
19 43 (18.14%) Microsoft Intune
20 41 (17.30%) Customer Service
20 41 (17.30%) VLAN
21 40 (16.88%) SLA
22 39 (16.46%) WAN
23 38 (16.03%) SharePoint
24 33 (13.92%) VMware
25 31 (13.08%) Google Workspace
25 31 (13.08%) Windows Server 2016
26 30 (12.66%) Windows Server 2019
27 26 (10.97%) Apple iOS
27 26 (10.97%) Google

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 58 (24.47%) Microsoft Exchange
2 38 (16.03%) SharePoint
3 1 (0.42%) Confluence
3 1 (0.42%) IIS
Applications
1 19 (8.02%) Microsoft Office
2 3 (1.27%) Microsoft Excel
Business Applications
1 5 (2.11%) Dynamics CRM
1 5 (2.11%) Dynamics NAV
Cloud Services
1 155 (65.40%) Microsoft 365
2 101 (42.62%) Azure
3 54 (22.78%) Entra ID
4 31 (13.08%) Google Workspace
5 23 (9.70%) AWS
6 14 (5.91%) OneDrive
7 7 (2.95%) Mimecast
8 4 (1.69%) SaaS
9 1 (0.42%) GCP
Communications & Networking
1 72 (30.38%) DNS
2 70 (29.54%) Firewall
3 65 (27.43%) DHCP
4 56 (23.63%) VPN
5 49 (20.68%) Wi-Fi
6 46 (19.41%) TCP/IP
7 44 (18.57%) LAN
8 41 (17.30%) VLAN
9 39 (16.46%) WAN
10 26 (10.97%) VoIP
11 10 (4.22%) Remote Desktop
11 10 (4.22%) Wireless
12 7 (2.95%) IPsec
13 5 (2.11%) Broadband
14 3 (1.27%) ADSL
14 3 (1.27%) DKIM
14 3 (1.27%) DMARC
14 3 (1.27%) WebEx
15 2 (0.84%) Cisco Wireless
15 2 (0.84%) SD-WAN
Database & Business Intelligence
1 5 (2.11%) Amazon RDS
2 4 (1.69%) SQL Server
Development Applications
1 7 (2.95%) JIRA
General
1 75 (31.65%) Social Skills
2 25 (10.55%) Law
3 22 (9.28%) Marketing
4 9 (3.80%) Manufacturing
5 8 (3.38%) Finance
5 8 (3.38%) Telecoms
6 7 (2.95%) Retail
7 4 (1.69%) Advertising
7 4 (1.69%) Dutch Language
7 4 (1.69%) French Language
7 4 (1.69%) Organisational Skills
7 4 (1.69%) Spanish Language
8 3 (1.27%) Electronics
8 3 (1.27%) Public Sector
9 2 (0.84%) Front Office
9 2 (0.84%) Inclusion and Diversity
9 2 (0.84%) Legal
10 1 (0.42%) Banking
10 1 (0.42%) German Language
Miscellaneous
1 39 (16.46%) Driving Licence
2 9 (3.80%) Onboarding
3 2 (0.84%) IoT
3 2 (0.84%) iPad
3 2 (0.84%) iPhone
3 2 (0.84%) Mobile App
3 2 (0.84%) Self-Motivation
3 2 (0.84%) Video Conferencing
4 1 (0.42%) Client/Server
4 1 (0.42%) Hedge funds
4 1 (0.42%) Smartphone
4 1 (0.42%) Video\Live Streaming
Operating Systems
1 145 (61.18%) Windows
2 106 (44.73%) Windows Server
3 64 (27.00%) Windows 10
4 31 (13.08%) Windows Server 2016
5 30 (12.66%) Windows Server 2019
6 26 (10.97%) Apple iOS
6 26 (10.97%) Mac OS
7 24 (10.13%) Android
8 18 (7.59%) Windows Server 2012
9 6 (2.53%) Linux
10 2 (0.84%) Windows 7
10 2 (0.84%) Windows Server 2008
11 1 (0.42%) Mac OS X
11 1 (0.42%) VMS
Processes & Methodologies
1 91 (38.40%) Problem-Solving
2 41 (17.30%) Customer Service
3 25 (10.55%) Service Management
4 24 (10.13%) ITIL
4 24 (10.13%) Service Delivery
5 22 (9.28%) Configuration Management
5 22 (9.28%) Mobile Device Management
6 21 (8.86%) Cybersecurity
7 20 (8.44%) Infrastructure Engineering
7 20 (8.44%) ITSM
8 16 (6.75%) Continuous Improvement
9 14 (5.91%) Mentoring
9 14 (5.91%) Remote Monitoring and Management
10 9 (3.80%) Asset Management
11 8 (3.38%) Proactive Maintenance
12 7 (2.95%) Process Improvement
13 6 (2.53%) Collaborative Working
13 6 (2.53%) Root Cause Analysis
13 6 (2.53%) User Experience
14 5 (2.11%) Performance Metrics
Programming Languages
1 12 (5.06%) PowerShell
2 4 (1.69%) SQL
Qualifications
1 26 (10.97%) SC Cleared
1 26 (10.97%) Security Cleared
2 15 (6.33%) Microsoft Certification
3 6 (2.53%) BPSS Clearance
3 6 (2.53%) Degree
4 5 (2.11%) A+ Certification
4 5 (2.11%) CompTIA Security+
5 4 (1.69%) Computer Science Degree
5 4 (1.69%) Microsoft Certified Professional
6 3 (1.27%) Network+ Certification
7 1 (0.42%) CCNA
7 1 (0.42%) CCNP
7 1 (0.42%) Cisco Certification
Quality Assurance & Compliance
1 40 (16.88%) SLA
2 7 (2.95%) Cyber Essentials
3 4 (1.69%) ISO/IEC 27001
3 4 (1.69%) NIST
4 3 (1.27%) GDPR
4 3 (1.27%) QA
5 1 (0.42%) Accessibility
System Software
1 115 (48.52%) Active Directory
2 47 (19.83%) Hyper-V
3 23 (9.70%) VMware Infrastructure
4 10 (4.22%) Virtual Desktop
5 3 (1.27%) BitLocker
5 3 (1.27%) Firmware
Systems Management
1 43 (18.14%) Microsoft Intune
2 21 (8.86%) Jamf Pro
3 17 (7.17%) Active Directory Federation Services
4 5 (2.11%) SCCM
5 4 (1.69%) Autotask
6 3 (1.27%) FortiGate
Vendors
1 135 (56.96%) Microsoft
2 33 (13.92%) VMware
3 26 (10.97%) Google
4 25 (10.55%) Apple
5 19 (8.02%) Samsung
6 9 (3.80%) Sophos
7 8 (3.38%) Veeam
8 6 (2.53%) ConnectWise
9 5 (2.11%) Fortinet
10 4 (1.69%) Cisco
10 4 (1.69%) Meraki
10 4 (1.69%) ServiceNow
11 3 (1.27%) Adobe
11 3 (1.27%) Freshdesk
11 3 (1.27%) SAP
12 2 (0.84%) Aruba
12 2 (0.84%) CheckPoint
12 2 (0.84%) F5
12 2 (0.84%) HP
12 2 (0.84%) Juniper