2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 20 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
20 Jul 2026
Same period 2025 Same period 2024
Rank 481 597 565
Rank change year-on-year +116 -32 -46
Permanent jobs requiring a 2nd Line Support Engineer 294 74 325
As % of all permanent jobs in the UK 0.29% 0.15% 0.34%
As % of the Job Titles category 0.31% 0.17% 0.36%
Number of salaries quoted 257 73 297
10th Percentile £29,250 £29,100 £26,150
25th Percentile £31,250 £30,625 £27,500
Median annual salary (50th Percentile) £35,000 £32,750 £32,000
Median % change year-on-year +6.87% +2.34% -1.54%
75th Percentile £38,750 £39,500 £35,250
90th Percentile £42,000 £42,500 £39,250
UK excluding London median annual salary £35,000 £32,500 £30,000
% change year-on-year +7.69% +8.33% -6.25%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 94,139 44,347 91,129
% of permanent jobs with a recognized job title 94.26% 89.90% 94.76%
Number of salaries quoted 64,646 26,264 64,457
10th Percentile £30,000 £28,750 £29,500
25th Percentile £40,000 £37,500 £39,750
Median annual salary (50th Percentile) £55,000 £55,000 £53,500
Median % change year-on-year - +2.80% -10.83%
75th Percentile £75,000 £75,000 £70,250
90th Percentile £95,000 £96,250 £90,000
UK excluding London median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -5.66%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 20 July 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 20 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +119 263 £35,000 +6.87% 28
UK excluding London +80 225 £35,000 +7.69% 23
Work from Home +32 68 £33,500 +3.08% 8
London +20 68 £36,000 -7.69% 7
South East +31 66 £30,000 -13.04% 8
East of England +39 57 £35,000 +7.69% 8
North of England -2 33 £35,000 +7.69% 3
North West +14 29 £35,000 +7.69%
Scotland +38 25 £33,500 +3.08%
Midlands -20 23 £32,250 -0.77% 1
West Midlands -9 17 £32,000 -5.19% 1
South West -53 16 £35,000 +7.69% 5
East Midlands -21 6 £35,000 +7.69%
Wales - 5 £35,000 -
Yorkshire -23 4 £33,500 +11.67% 3

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 20 July 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 185 (62.93%) Microsoft
2 182 (61.90%) Microsoft 365
3 160 (54.42%) Windows
4 117 (39.80%) Active Directory
5 95 (32.31%) Problem-Solving
6 93 (31.63%) Customer Service
7 89 (30.27%) Azure
8 84 (28.57%) Entra ID
9 81 (27.55%) Windows Server
10 72 (24.49%) Microsoft Exchange
11 64 (21.77%) Firewall
12 62 (21.09%) DNS
13 61 (20.75%) SharePoint
14 60 (20.41%) DHCP
15 49 (16.67%) Windows 10
16 48 (16.33%) Wi-Fi
17 46 (15.65%) Microsoft Intune
18 39 (13.27%) Hyper-V
19 38 (12.93%) Mac OS
20 37 (12.59%) Service Delivery
21 36 (12.24%) LAN
22 35 (11.90%) TCP/IP
23 33 (11.22%) VPN
23 33 (11.22%) WAN
24 30 (10.20%) VMware
25 29 (9.86%) Continuous Improvement
26 28 (9.52%) PowerShell
27 27 (9.18%) VoIP
28 26 (8.84%) SLA
29 25 (8.50%) Cybersecurity

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 72 (24.49%) Microsoft Exchange
2 61 (20.75%) SharePoint
3 1 (0.34%) WordPress
Applications
1 22 (7.48%) Microsoft Office
2 5 (1.70%) Microsoft Excel
Business Applications
1 5 (1.70%) Dynamics NAV
Cloud Services
1 182 (61.90%) Microsoft 365
2 89 (30.27%) Azure
3 84 (28.57%) Entra ID
4 17 (5.78%) AWS
5 14 (4.76%) OneDrive
6 12 (4.08%) Google Workspace
6 12 (4.08%) Power Platform
7 7 (2.38%) Mimecast
8 5 (1.70%) SaaS
9 3 (1.02%) Dynamics 365
9 3 (1.02%) Microsoft Copilot
9 3 (1.02%) PaaS
9 3 (1.02%) Power Automate
10 2 (0.68%) Amazon EC2
10 2 (0.68%) Virtual Private Cloud
11 1 (0.34%) Azure Storage
11 1 (0.34%) Cloud Computing
Communications & Networking
1 64 (21.77%) Firewall
2 62 (21.09%) DNS
3 60 (20.41%) DHCP
4 48 (16.33%) Wi-Fi
5 36 (12.24%) LAN
6 35 (11.90%) TCP/IP
7 33 (11.22%) VPN
7 33 (11.22%) WAN
8 27 (9.18%) VoIP
9 15 (5.10%) VLAN
10 6 (2.04%) Wireless
11 5 (1.70%) ADSL
11 5 (1.70%) IPsec
11 5 (1.70%) MPLS
11 5 (1.70%) Remote Desktop
12 4 (1.36%) Broadband
12 4 (1.36%) Internet
13 3 (1.02%) NAS
13 3 (1.02%) SSL
13 3 (1.02%) WebEx
Database & Business Intelligence
1 9 (3.06%) Power BI
2 2 (0.68%) SQL Server
Development Applications
1 2 (0.68%) JIRA
2 1 (0.34%) Carbide.c++
General
1 107 (36.39%) Social Skills
2 17 (5.78%) Legal
2 17 (5.78%) Telecoms
3 12 (4.08%) Documentation Skills
4 8 (2.72%) Inclusion and Diversity
5 7 (2.38%) Finance
5 7 (2.38%) Organisational Skills
6 6 (2.04%) Billing
6 6 (2.04%) Retail
7 4 (1.36%) Manufacturing
7 4 (1.36%) Public Sector
8 3 (1.02%) Advertising
9 2 (0.68%) Military
10 1 (0.34%) Aerospace
10 1 (0.34%) Analytical Skills
Miscellaneous
1 39 (13.27%) Driving Licence
2 28 (9.52%) Onboarding
3 5 (1.70%) iPhone
4 2 (0.68%) Self-Motivation
5 1 (0.34%) iPad
5 1 (0.34%) NHS
5 1 (0.34%) Replication
Operating Systems
1 160 (54.42%) Windows
2 81 (27.55%) Windows Server
3 49 (16.67%) Windows 10
4 38 (12.93%) Mac OS
5 20 (6.80%) Windows Server 2016
6 19 (6.46%) Windows Server 2019
7 14 (4.76%) Android
8 9 (3.06%) Windows Server 2012
9 7 (2.38%) Apple iOS
10 2 (0.68%) AIX
11 1 (0.34%) Mac OS X
11 1 (0.34%) VMS
11 1 (0.34%) Windows 7
11 1 (0.34%) Windows Server 2008
Processes & Methodologies
1 95 (32.31%) Problem-Solving
2 93 (31.63%) Customer Service
3 37 (12.59%) Service Delivery
4 29 (9.86%) Continuous Improvement
5 25 (8.50%) Cybersecurity
6 24 (8.16%) ITIL
7 17 (5.78%) Cloud Security
7 17 (5.78%) Collaborative Culture
7 17 (5.78%) ITSM
7 17 (5.78%) Mentoring
8 16 (5.44%) Infrastructure Engineering
9 15 (5.10%) Remote Monitoring and Management
9 15 (5.10%) User Experience
10 12 (4.08%) Project Delivery
11 11 (3.74%) Client Onboarding
11 11 (3.74%) Identity Management
12 10 (3.40%) AI
12 10 (3.40%) Disaster Recovery
12 10 (3.40%) Incident Management
13 9 (3.06%) Service Management
Programming Languages
1 28 (9.52%) PowerShell
2 4 (1.36%) SQL
2 4 (1.36%) VBScript
3 2 (0.68%) Python
Qualifications
1 20 (6.80%) Microsoft Certification
2 14 (4.76%) Degree
3 8 (2.72%) A+ Certification
3 8 (2.72%) DBS Check
3 8 (2.72%) Security Cleared
4 7 (2.38%) SC Cleared
5 6 (2.04%) HND
6 2 (0.68%) HP APS
7 1 (0.34%) Microsoft Certified Professional
Quality Assurance & Compliance
1 26 (8.84%) SLA
2 4 (1.36%) GDPR
3 3 (1.02%) Accessibility
4 1 (0.34%) Cyber Essentials
4 1 (0.34%) QA
System Software
1 117 (39.80%) Active Directory
2 39 (13.27%) Hyper-V
3 24 (8.16%) VMware Infrastructure
4 11 (3.74%) Virtual Desktop
5 7 (2.38%) BitLocker
6 3 (1.02%) Terminal Services
7 1 (0.34%) Terminal Server
Systems Management
1 46 (15.65%) Microsoft Intune
2 10 (3.40%) Autotask
3 9 (3.06%) Active Directory Federation Services
4 7 (2.38%) FortiGate
4 7 (2.38%) SCCM
5 4 (1.36%) Systems Management Server (SMS)
6 2 (0.68%) Netcool
Vendors
1 185 (62.93%) Microsoft
2 30 (10.20%) VMware
3 15 (5.10%) Meraki
4 11 (3.74%) Google
5 10 (3.40%) Cisco
6 8 (2.72%) Fortinet
6 8 (2.72%) HP
6 8 (2.72%) Sophos
7 7 (2.38%) ServiceNow
8 6 (2.04%) Veeam
9 5 (1.70%) SolarWinds
10 4 (1.36%) Sage
11 3 (1.02%) Barracuda Networks
11 3 (1.02%) Snow
11 3 (1.02%) SonicWALL
12 2 (0.68%) Oracle
12 2 (0.68%) Samsung
13 1 (0.34%) Apple
13 1 (0.34%) Citrix
13 1 (0.34%) TOWER Software