2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £34,000 per year, according to job vacancies posted during the 6 months leading to 4 March 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
4 Mar 2026
Same period 2025 Same period 2024
Rank 440 565 510
Rank change year-on-year +125 -55 +114
Permanent jobs requiring a 2nd Line Support Engineer 246 121 334
As % of all permanent jobs in the UK 0.35% 0.27% 0.42%
As % of the Job Titles category 0.38% 0.29% 0.45%
Number of salaries quoted 228 108 320
10th Percentile £28,850 £26,925 £25,500
25th Percentile £30,750 £29,000 £27,500
Median annual salary (50th Percentile) £34,000 £33,000 £30,750
Median % change year-on-year +3.03% +7.32% -5.38%
75th Percentile £40,000 £38,750 £34,563
90th Percentile £42,500 £42,700 £38,750
UK excluding London median annual salary £33,500 £30,500 £30,000
% change year-on-year +9.84% +1.67% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 65,273 41,513 74,477
% of permanent jobs with a recognized job title 91.58% 91.10% 94.66%
Number of salaries quoted 41,213 22,694 57,615
10th Percentile £29,520 £32,500 £28,500
25th Percentile £38,000 £45,000 £39,085
Median annual salary (50th Percentile) £55,000 £60,000 £55,000
Median % change year-on-year -8.33% +9.09% -8.33%
75th Percentile £75,000 £80,000 £73,000
90th Percentile £95,000 £100,000 £92,500
UK excluding London median annual salary £50,000 £55,000 £50,000
% change year-on-year -9.09% +10.00% -5.21%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 4 March 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 4 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +81 236 £34,000 +2.26% 48
UK excluding London +108 197 £33,500 +9.84% 43
South East +9 63 £32,500 +5.69% 18
Work from Home +54 50 £33,000 +10.00% 10
London +38 49 £40,000 - 14
Midlands +18 38 £35,000 +16.67% 2
East of England +31 37 £33,500 +3.08% 3
South West +1 25 £32,500 -2.99% 3
North of England -18 24 £30,000 - 13
West Midlands - 21 £37,500 - 2
North West +9 16 £30,000 -4.00% 7
East Midlands -27 12 £33,500 +11.67%
Scotland +3 9 £40,000 +50.94% 5
Yorkshire -37 8 £33,500 +11.67% 6
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 4 March 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 159 (64.63%) Microsoft 365
2 148 (60.16%) Windows
3 139 (56.50%) Microsoft
4 116 (47.15%) Active Directory
5 108 (43.90%) Windows Server
6 102 (41.46%) Azure
7 95 (38.62%) Problem-Solving
8 72 (29.27%) DNS
9 71 (28.86%) Firewall
10 65 (26.42%) DHCP
11 64 (26.02%) Windows 10
12 59 (23.98%) Microsoft Exchange
13 56 (22.76%) VPN
14 55 (22.36%) Entra ID
15 50 (20.33%) Wi-Fi
16 47 (19.11%) Hyper-V
17 46 (18.70%) TCP/IP
18 44 (17.89%) Customer Service
18 44 (17.89%) LAN
18 44 (17.89%) Microsoft Intune
19 41 (16.67%) SLA
19 41 (16.67%) VLAN
20 39 (15.85%) WAN
21 38 (15.45%) SharePoint
22 33 (13.41%) VMware
23 32 (13.01%) Windows Server 2016
24 31 (12.60%) Google Workspace
24 31 (12.60%) Windows Server 2019
25 27 (10.98%) VoIP
26 26 (10.57%) Apple iOS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 59 (23.98%) Microsoft Exchange
2 38 (15.45%) SharePoint
3 1 (0.41%) Confluence
3 1 (0.41%) IIS
Applications
1 20 (8.13%) Microsoft Office
2 3 (1.22%) Microsoft Excel
Business Applications
1 5 (2.03%) Dynamics CRM
1 5 (2.03%) Dynamics NAV
Cloud Services
1 159 (64.63%) Microsoft 365
2 102 (41.46%) Azure
3 55 (22.36%) Entra ID
4 31 (12.60%) Google Workspace
5 23 (9.35%) AWS
6 14 (5.69%) OneDrive
7 8 (3.25%) Mimecast
8 4 (1.63%) SaaS
9 1 (0.41%) GCP
Communications & Networking
1 72 (29.27%) DNS
2 71 (28.86%) Firewall
3 65 (26.42%) DHCP
4 56 (22.76%) VPN
5 50 (20.33%) Wi-Fi
6 46 (18.70%) TCP/IP
7 44 (17.89%) LAN
8 41 (16.67%) VLAN
9 39 (15.85%) WAN
10 27 (10.98%) VoIP
11 11 (4.47%) Remote Desktop
12 10 (4.07%) Wireless
13 7 (2.85%) IPsec
14 6 (2.44%) Broadband
15 4 (1.63%) ADSL
16 3 (1.22%) DKIM
16 3 (1.22%) DMARC
16 3 (1.22%) WebEx
17 2 (0.81%) Cisco Wireless
17 2 (0.81%) SD-WAN
Database & Business Intelligence
1 5 (2.03%) Amazon RDS
2 4 (1.63%) SQL Server
Development Applications
1 7 (2.85%) JIRA
General
1 77 (31.30%) Social Skills
2 25 (10.16%) Law
3 22 (8.94%) Marketing
4 9 (3.66%) Manufacturing
5 8 (3.25%) Finance
5 8 (3.25%) Telecoms
6 7 (2.85%) Retail
7 4 (1.63%) Advertising
7 4 (1.63%) Dutch Language
7 4 (1.63%) French Language
7 4 (1.63%) Organisational Skills
7 4 (1.63%) Spanish Language
8 3 (1.22%) Electronics
8 3 (1.22%) Public Sector
9 2 (0.81%) Front Office
9 2 (0.81%) Inclusion and Diversity
9 2 (0.81%) Legal
10 1 (0.41%) Banking
10 1 (0.41%) German Language
Miscellaneous
1 40 (16.26%) Driving Licence
2 9 (3.66%) Onboarding
3 2 (0.81%) IoT
3 2 (0.81%) iPad
3 2 (0.81%) iPhone
3 2 (0.81%) Mobile App
3 2 (0.81%) Self-Motivation
3 2 (0.81%) Video Conferencing
4 1 (0.41%) Client/Server
4 1 (0.41%) Hedge funds
4 1 (0.41%) Smartphone
4 1 (0.41%) Video\Live Streaming
Operating Systems
1 148 (60.16%) Windows
2 108 (43.90%) Windows Server
3 64 (26.02%) Windows 10
4 32 (13.01%) Windows Server 2016
5 31 (12.60%) Windows Server 2019
6 26 (10.57%) Apple iOS
6 26 (10.57%) Mac OS
7 24 (9.76%) Android
8 18 (7.32%) Windows Server 2012
9 6 (2.44%) Linux
10 2 (0.81%) Windows 7
10 2 (0.81%) Windows Server 2008
11 1 (0.41%) Mac OS X
11 1 (0.41%) VMS
Processes & Methodologies
1 95 (38.62%) Problem-Solving
2 44 (17.89%) Customer Service
3 26 (10.57%) Service Management
4 25 (10.16%) ITIL
5 24 (9.76%) Service Delivery
6 23 (9.35%) Configuration Management
7 22 (8.94%) Mobile Device Management
8 21 (8.54%) Cybersecurity
8 21 (8.54%) ITSM
9 20 (8.13%) Infrastructure Engineering
10 16 (6.50%) Continuous Improvement
11 15 (6.10%) Mentoring
12 14 (5.69%) Remote Monitoring and Management
13 9 (3.66%) Asset Management
14 8 (3.25%) Proactive Maintenance
15 7 (2.85%) Process Improvement
16 6 (2.44%) Collaborative Working
16 6 (2.44%) Computer Science
16 6 (2.44%) Root Cause Analysis
16 6 (2.44%) User Experience
Programming Languages
1 12 (4.88%) PowerShell
2 4 (1.63%) SQL
Qualifications
1 26 (10.57%) SC Cleared
1 26 (10.57%) Security Cleared
2 17 (6.91%) Microsoft Certification
3 7 (2.85%) Degree
4 6 (2.44%) A+ Certification
4 6 (2.44%) BPSS Clearance
5 5 (2.03%) CompTIA Security+
6 4 (1.63%) Computer Science Degree
6 4 (1.63%) Microsoft Certified Professional
7 3 (1.22%) Network+ Certification
8 1 (0.41%) CCNA
8 1 (0.41%) CCNP
8 1 (0.41%) Cisco Certification
Quality Assurance & Compliance
1 41 (16.67%) SLA
2 7 (2.85%) Cyber Essentials
3 4 (1.63%) ISO/IEC 27001
3 4 (1.63%) NIST
4 3 (1.22%) GDPR
4 3 (1.22%) QA
5 1 (0.41%) Accessibility
System Software
1 116 (47.15%) Active Directory
2 47 (19.11%) Hyper-V
3 23 (9.35%) VMware Infrastructure
4 11 (4.47%) Virtual Desktop
5 3 (1.22%) BitLocker
5 3 (1.22%) Firmware
Systems Management
1 44 (17.89%) Microsoft Intune
2 21 (8.54%) Jamf Pro
3 17 (6.91%) Active Directory Federation Services
4 5 (2.03%) SCCM
5 4 (1.63%) Autotask
6 3 (1.22%) FortiGate
Vendors
1 139 (56.50%) Microsoft
2 33 (13.41%) VMware
3 26 (10.57%) Google
4 25 (10.16%) Apple
5 19 (7.72%) Samsung
6 10 (4.07%) Sophos
7 9 (3.66%) Veeam
8 6 (2.44%) ConnectWise
9 5 (2.03%) Fortinet
10 4 (1.63%) Cisco
10 4 (1.63%) Meraki
10 4 (1.63%) ServiceNow
11 3 (1.22%) Adobe
11 3 (1.22%) Freshdesk
11 3 (1.22%) SAP
12 2 (0.81%) Aruba
12 2 (0.81%) CheckPoint
12 2 (0.81%) HP
12 2 (0.81%) Juniper
12 2 (0.81%) Palo Alto