2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £35,000 per year, according to job vacancies posted during the 6 months leading to 21 April 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
21 Apr 2026
Same period 2025 Same period 2024
Rank 435 560 539
Rank change year-on-year +125 -21 +52
Permanent jobs requiring a 2nd Line Support Engineer 283 80 360
As % of all permanent jobs in the UK 0.32% 0.19% 0.38%
As % of the Job Titles category 0.35% 0.21% 0.40%
Number of salaries quoted 257 78 344
10th Percentile £28,400 £28,500 £26,000
25th Percentile £30,750 £29,000 £27,500
Median annual salary (50th Percentile) £35,000 £32,500 £30,750
Median % change year-on-year +7.69% +5.69% -5.38%
75th Percentile £40,000 £38,000 £34,750
90th Percentile £42,500 £40,600 £38,750
UK excluding London median annual salary £33,500 £31,250 £30,000
% change year-on-year +7.20% +4.17% -4.76%

All Permanent IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 81,353 37,364 89,331
% of permanent jobs with a recognized job title 92.75% 89.32% 94.55%
Number of salaries quoted 51,978 23,468 66,062
10th Percentile £30,000 £31,250 £28,500
25th Percentile £40,000 £42,500 £38,261
Median annual salary (50th Percentile) £55,000 £60,000 £53,000
Median % change year-on-year -8.33% +13.21% -11.67%
75th Percentile £75,000 £78,750 £71,250
90th Percentile £95,000 £100,000 £90,000
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% -4.76%

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 21 April 2026.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 21 April 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +114 272 £35,000 +7.69% 44
UK excluding London +82 217 £33,500 +7.20% 44
South East +13 75 £30,000 -4.76% 12
London +30 65 £40,000 +6.67% 8
Work from Home +35 62 £32,500 - 17
East of England +1 39 £35,000 +16.67% 3
Midlands -6 39 £35,000 +12.90% 8
South West -34 29 £33,750 +3.85% 7
North of England -48 25 £30,000 - 9
West Midlands -4 24 £33,750 -11.18% 5
North West -18 19 £30,000 - 6
East Midlands -57 10 £35,000 +14.75% 3
Scotland -12 9 £40,000 +23.08% 5
Yorkshire -57 6 £33,500 +11.67% 1
Wales - 1 £34,000 -

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 21 April 2026, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 184 (65.02%) Microsoft 365
2 174 (61.48%) Microsoft
3 167 (59.01%) Windows
4 127 (44.88%) Active Directory
5 115 (40.64%) Azure
6 110 (38.87%) Windows Server
7 109 (38.52%) Problem-Solving
8 79 (27.92%) Firewall
9 74 (26.15%) DNS
10 71 (25.09%) DHCP
11 67 (23.67%) Microsoft Exchange
12 66 (23.32%) Customer Service
13 65 (22.97%) Entra ID
14 63 (22.26%) Wi-Fi
15 62 (21.91%) Windows 10
16 51 (18.02%) VPN
17 48 (16.96%) Microsoft Intune
18 47 (16.61%) TCP/IP
19 46 (16.25%) Hyper-V
19 46 (16.25%) SharePoint
20 44 (15.55%) LAN
21 38 (13.43%) WAN
22 36 (12.72%) SLA
22 36 (12.72%) Windows Server 2016
23 35 (12.37%) Windows Server 2019
24 33 (11.66%) VLAN
25 32 (11.31%) VoIP
26 31 (10.95%) Google Workspace
26 31 (10.95%) Mac OS
27 29 (10.25%) ITIL

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 67 (23.67%) Microsoft Exchange
2 46 (16.25%) SharePoint
3 1 (0.35%) Confluence
3 1 (0.35%) IIS
3 1 (0.35%) WordPress
Applications
1 24 (8.48%) Microsoft Office
2 2 (0.71%) Microsoft Excel
Business Applications
1 5 (1.77%) Dynamics CRM
1 5 (1.77%) Dynamics NAV
Cloud Services
1 184 (65.02%) Microsoft 365
2 115 (40.64%) Azure
3 65 (22.97%) Entra ID
4 31 (10.95%) Google Workspace
5 22 (7.77%) AWS
6 14 (4.95%) OneDrive
7 7 (2.47%) Mimecast
8 6 (2.12%) SaaS
9 3 (1.06%) Microsoft Copilot
9 3 (1.06%) PaaS
9 3 (1.06%) Power Automate
9 3 (1.06%) Power Platform
10 1 (0.35%) GCP
Communications & Networking
1 79 (27.92%) Firewall
2 74 (26.15%) DNS
3 71 (25.09%) DHCP
4 63 (22.26%) Wi-Fi
5 51 (18.02%) VPN
6 47 (16.61%) TCP/IP
7 44 (15.55%) LAN
8 38 (13.43%) WAN
9 33 (11.66%) VLAN
10 32 (11.31%) VoIP
11 13 (4.59%) Wireless
12 8 (2.83%) Remote Desktop
13 7 (2.47%) IPsec
14 5 (1.77%) ADSL
15 4 (1.41%) Broadband
16 3 (1.06%) NAS
16 3 (1.06%) WebEx
17 2 (0.71%) Cisco Wireless
17 2 (0.71%) NetScaler
17 2 (0.71%) SD-WAN
Database & Business Intelligence
1 4 (1.41%) Amazon RDS
2 3 (1.06%) Power BI
2 3 (1.06%) SQL Server
Development Applications
1 7 (2.47%) JIRA
General
1 85 (30.04%) Social Skills
2 10 (3.53%) Finance
2 10 (3.53%) Law
2 10 (3.53%) Telecoms
3 8 (2.83%) Manufacturing
3 8 (2.83%) Marketing
4 7 (2.47%) Legal
4 7 (2.47%) Retail
5 5 (1.77%) Advertising
6 4 (1.41%) Inclusion and Diversity
6 4 (1.41%) Organisational Skills
7 3 (1.06%) Documentation Skills
7 3 (1.06%) Electronics
7 3 (1.06%) Public Sector
8 2 (0.71%) Dutch Language
8 2 (0.71%) French Language
8 2 (0.71%) Military
8 2 (0.71%) Spanish Language
9 1 (0.35%) Analytical Skills
9 1 (0.35%) Banking
Miscellaneous
1 30 (10.60%) Driving Licence
2 14 (4.95%) Onboarding
3 2 (0.71%) IoT
3 2 (0.71%) iPad
3 2 (0.71%) iPhone
3 2 (0.71%) Mobile App
4 1 (0.35%) Hedge funds
4 1 (0.35%) NHS
4 1 (0.35%) Self-Motivation
4 1 (0.35%) Smartphone
4 1 (0.35%) Video Conferencing
4 1 (0.35%) Video\Live Streaming
Operating Systems
1 167 (59.01%) Windows
2 110 (38.87%) Windows Server
3 62 (21.91%) Windows 10
4 36 (12.72%) Windows Server 2016
5 35 (12.37%) Windows Server 2019
6 31 (10.95%) Mac OS
7 20 (7.07%) Windows Server 2012
8 16 (5.65%) Apple iOS
9 15 (5.30%) Android
10 2 (0.71%) Linux
10 2 (0.71%) Windows 7
10 2 (0.71%) Windows Server 2008
11 1 (0.35%) Mac OS X
11 1 (0.35%) VMS
Processes & Methodologies
1 109 (38.52%) Problem-Solving
2 66 (23.32%) Customer Service
3 29 (10.25%) ITIL
4 28 (9.89%) Service Delivery
5 24 (8.48%) Cybersecurity
6 19 (6.71%) ITSM
7 16 (5.65%) Mentoring
8 15 (5.30%) Continuous Improvement
8 15 (5.30%) Remote Monitoring and Management
8 15 (5.30%) Service Management
9 13 (4.59%) Infrastructure Engineering
10 11 (3.89%) Mobile Device Management
11 10 (3.53%) Configuration Management
12 9 (3.18%) Asset Management
12 9 (3.18%) Computer Science
12 9 (3.18%) Proactive Maintenance
13 7 (2.47%) Problem Management
13 7 (2.47%) Time Management
14 6 (2.12%) AI
14 6 (2.12%) Root Cause Analysis
Programming Languages
1 16 (5.65%) PowerShell
2 4 (1.41%) SQL
3 2 (0.71%) Python
Qualifications
1 24 (8.48%) Microsoft Certification
2 13 (4.59%) Security Cleared
3 12 (4.24%) SC Cleared
4 11 (3.89%) Degree
5 9 (3.18%) A+ Certification
6 8 (2.83%) DBS Check
7 5 (1.77%) CompTIA Security+
8 4 (1.41%) BPSS Clearance
9 3 (1.06%) Microsoft Certified Professional
9 3 (1.06%) Network+ Certification
10 2 (0.71%) Computer Science Degree
11 1 (0.35%) CCNA
11 1 (0.35%) CCNP
11 1 (0.35%) Cisco Certification
11 1 (0.35%) HP APS
Quality Assurance & Compliance
1 36 (12.72%) SLA
2 7 (2.47%) Cyber Essentials
3 4 (1.41%) GDPR
3 4 (1.41%) ISO/IEC 27001
3 4 (1.41%) NIST
4 3 (1.06%) Accessibility
4 3 (1.06%) QA
System Software
1 127 (44.88%) Active Directory
2 46 (16.25%) Hyper-V
3 21 (7.42%) VMware Infrastructure
4 13 (4.59%) Virtual Desktop
5 6 (2.12%) BitLocker
6 3 (1.06%) Terminal Services
7 1 (0.35%) Firmware
Systems Management
1 48 (16.96%) Microsoft Intune
2 19 (6.71%) Active Directory Federation Services
3 8 (2.83%) Autotask
4 7 (2.47%) Jamf Pro
5 6 (2.12%) SCCM
6 2 (0.71%) FortiGate
Vendors
1 174 (61.48%) Microsoft
2 29 (10.25%) VMware
3 28 (9.89%) Google
4 12 (4.24%) Sophos
5 9 (3.18%) Apple
6 7 (2.47%) HP
6 7 (2.47%) Veeam
7 6 (2.12%) Fortinet
7 6 (2.12%) Samsung
8 5 (1.77%) ConnectWise
8 5 (1.77%) Meraki
9 4 (1.41%) SolarWinds
10 3 (1.06%) Barracuda Networks
10 3 (1.06%) Cisco
10 3 (1.06%) Freshdesk
10 3 (1.06%) Sage
10 3 (1.06%) SAP
10 3 (1.06%) ServiceNow
10 3 (1.06%) SonicWALL
11 2 (0.71%) CheckPoint