2nd Line Support Engineer Job Trends

Second Line Support Engineer
UK

The median Second Line Support Engineer salary in the UK is £33,750 per year, according to job vacancies posted during the 6 months leading to 18 December 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
18 Dec 2025
Same period 2024 Same period 2023
Rank 476 562 439
Rank change year-on-year +86 -123 +236
Permanent jobs requiring a 2nd Line Support Engineer 173 164 280
As % of all permanent jobs in the UK 0.30% 0.29% 0.57%
As % of the Job Titles category 0.33% 0.31% 0.60%
Number of salaries quoted 160 138 261
10th Percentile £29,000 £27,675 £26,250
25th Percentile £30,750 £29,750 £28,500
Median annual salary (50th Percentile) £33,750 £33,500 £32,500
Median % change year-on-year +0.75% +3.08% +1.56%
75th Percentile £39,625 £38,750 £38,000
90th Percentile £43,875 £45,000 £40,000
UK excluding London median annual salary £33,500 £32,500 £31,000
% change year-on-year +3.08% +4.84% -1.59%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 52,771 53,172 46,462
% of permanent jobs with a recognized job title 90.24% 93.59% 95.22%
Number of salaries quoted 32,471 28,551 36,094
10th Percentile £28,500 £32,750 £31,250
25th Percentile £36,250 £43,750 £42,500
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - -
75th Percentile £75,000 £77,500 £80,000
90th Percentile £93,634 £97,500 £97,500
UK excluding London median annual salary £48,500 £52,500 £52,500
% change year-on-year -7.62% - -

2nd Line Support Engineer
Job Vacancy Trend

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.

2nd Line Support Engineer job vacancy trend in the UK

2nd Line Support Engineer
Salary Trend

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK.

Salary distribution trend for 2nd Line Support Engineer job vacancies in the UK

2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 2nd Line Support Engineer over the 6 months to 18 December 2025.

Salary histogram for 2nd Line Support Engineer in the UK

2nd Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK over the 6 months to 18 December 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +94 172 £33,500 - 56
UK excluding London +100 139 £33,500 +3.08% 50
South East +29 44 £32,500 +8.33% 25
Work from Home +88 37 £33,000 - 17
London +55 34 £40,000 +5.26% 8
Midlands +35 31 £35,000 +2.94% 4
South West +37 27 £33,000 -1.49% 8
East of England +36 21 £33,500 +3.08% 8
West Midlands +50 16 £37,500 +23.14% 4
North of England +23 15 £30,000 -7.69% 6
East Midlands -9 12 £33,500 -1.47%
North West +27 10 £30,000 -7.69% 3
Yorkshire -11 5 - - 3
Scotland +7 1 £40,000 +50.94%

2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 18 December 2025, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 2nd Line Support Engineer in the job title.

1 119 (68.79%) Microsoft 365
2 110 (63.58%) Windows
3 95 (54.91%) Microsoft
4 88 (50.87%) Active Directory
5 72 (41.62%) Azure
6 71 (41.04%) Windows Server
7 64 (36.99%) Firewall
8 55 (31.79%) DNS
8 55 (31.79%) Problem-Solving
9 51 (29.48%) VPN
10 48 (27.75%) DHCP
11 45 (26.01%) Microsoft Intune
12 42 (24.28%) Entra ID
13 41 (23.70%) TCP/IP
14 39 (22.54%) Windows 10
15 38 (21.97%) Hyper-V
16 35 (20.23%) VMware
17 34 (19.65%) VLAN
18 31 (17.92%) Microsoft Exchange
18 31 (17.92%) SLA
19 30 (17.34%) Customer Service
20 27 (15.61%) Apple
20 27 (15.61%) SharePoint
21 25 (14.45%) LAN
21 25 (14.45%) VMware Infrastructure
21 25 (14.45%) WAN
22 23 (13.29%) SC Cleared
22 23 (13.29%) Security Cleared
23 22 (12.72%) ITIL
24 21 (12.14%) Apple iOS

2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 31 (17.92%) Microsoft Exchange
2 27 (15.61%) SharePoint
3 5 (2.89%) IIS
4 1 (0.58%) Confluence
Applications
1 9 (5.20%) Microsoft Office
2 3 (1.73%) Microsoft Excel
Business Applications
1 5 (2.89%) Dynamics CRM
2 1 (0.58%) Carpe Diem
2 1 (0.58%) Elite 3E
Cloud Services
1 119 (68.79%) Microsoft 365
2 72 (41.62%) Azure
3 42 (24.28%) Entra ID
4 18 (10.40%) Google Workspace
5 11 (6.36%) AWS
6 10 (5.78%) OneDrive
7 4 (2.31%) SaaS
8 1 (0.58%) GCP
8 1 (0.58%) Mimecast
Communications & Networking
1 64 (36.99%) Firewall
2 55 (31.79%) DNS
3 51 (29.48%) VPN
4 48 (27.75%) DHCP
5 41 (23.70%) TCP/IP
6 34 (19.65%) VLAN
7 25 (14.45%) LAN
7 25 (14.45%) WAN
8 21 (12.14%) Wi-Fi
9 16 (9.25%) Wireless
10 14 (8.09%) VoIP
11 10 (5.78%) IPsec
12 5 (2.89%) Cisco IOS
12 5 (2.89%) Remote Desktop
13 3 (1.73%) DKIM
13 3 (1.73%) DMARC
13 3 (1.73%) SD-WAN
14 2 (1.16%) Cisco Wireless
14 2 (1.16%) NetScaler
14 2 (1.16%) SSL
Database & Business Intelligence
1 9 (5.20%) Amazon RDS
1 9 (5.20%) SQL Server
Development Applications
1 7 (4.05%) JIRA
General
1 73 (42.20%) Social Skills
2 26 (15.03%) Marketing
3 25 (14.45%) Law
4 14 (8.09%) Manufacturing
5 11 (6.36%) Finance
6 9 (5.20%) Advertising
7 8 (4.62%) Electronics
7 8 (4.62%) Public Sector
7 8 (4.62%) Telecoms
8 5 (2.89%) Games
9 4 (2.31%) Dutch Language
9 4 (2.31%) French Language
9 4 (2.31%) Spanish Language
10 3 (1.73%) Retail
11 2 (1.16%) Front Office
11 2 (1.16%) Legal
11 2 (1.16%) Organisational Skills
12 1 (0.58%) Automotive
12 1 (0.58%) Financial Institution
12 1 (0.58%) German Language
Miscellaneous
1 35 (20.23%) Driving Licence
2 12 (6.94%) Onboarding
3 7 (4.05%) iPhone
4 5 (2.89%) Clustering
5 2 (1.16%) IoT
5 2 (1.16%) iPad
5 2 (1.16%) Mobile App
5 2 (1.16%) Self-Motivation
5 2 (1.16%) Video Conferencing
6 1 (0.58%) Client/Server
6 1 (0.58%) Hedge funds
6 1 (0.58%) Smartphone
6 1 (0.58%) Team-Oriented Environment
6 1 (0.58%) Video\Live Streaming
Operating Systems
1 110 (63.58%) Windows
2 71 (41.04%) Windows Server
3 39 (22.54%) Windows 10
4 21 (12.14%) Apple iOS
5 19 (10.98%) Android
6 18 (10.40%) Mac OS
7 14 (8.09%) Windows Server 2019
8 13 (7.51%) Windows Server 2016
9 12 (6.94%) Linux
10 5 (2.89%) Windows Server 2012
Processes & Methodologies
1 55 (31.79%) Problem-Solving
2 30 (17.34%) Customer Service
3 22 (12.72%) ITIL
4 21 (12.14%) Mentoring
4 21 (12.14%) Service Management
5 18 (10.40%) Configuration Management
5 18 (10.40%) Mobile Device Management
6 16 (9.25%) Infrastructure Engineering
7 15 (8.67%) Cybersecurity
8 14 (8.09%) ITSM
8 14 (8.09%) Remote Monitoring and Management
8 14 (8.09%) Service Delivery
9 13 (7.51%) Continuous Improvement
10 9 (5.20%) Asset Management
10 9 (5.20%) DevOps
10 9 (5.20%) Migration
11 8 (4.62%) Business Intelligence
11 8 (4.62%) Digital Marketing
11 8 (4.62%) Programme Management
12 7 (4.05%) Collaborative Culture
Programming Languages
1 15 (8.67%) PowerShell
2 5 (2.89%) Bicep
3 4 (2.31%) SQL
Qualifications
1 23 (13.29%) SC Cleared
1 23 (13.29%) Security Cleared
2 11 (6.36%) Microsoft Certification
3 6 (3.47%) BPSS Clearance
3 6 (3.47%) Degree
4 5 (2.89%) A+ Certification
4 5 (2.89%) ACMT
4 5 (2.89%) Computer Science Degree
4 5 (2.89%) VMware Certified Professional (VCP)
5 4 (2.31%) MCP
6 2 (1.16%) CompTIA Security+
6 2 (1.16%) Network+ Certification
7 1 (0.58%) CCNA
7 1 (0.58%) CCNP
7 1 (0.58%) Cisco Certification
7 1 (0.58%) DBS Check
7 1 (0.58%) MCITP
Quality Assurance & Compliance
1 31 (17.92%) SLA
2 8 (4.62%) Cyber Essentials
3 3 (1.73%) GDPR
4 2 (1.16%) ISO/IEC 27001
4 2 (1.16%) NIST
5 1 (0.58%) QA
System Software
1 88 (50.87%) Active Directory
2 38 (21.97%) Hyper-V
3 25 (14.45%) VMware Infrastructure
4 6 (3.47%) Virtual Desktop
5 5 (2.89%) Docker
5 5 (2.89%) VMware ESXi
6 3 (1.73%) Firmware
7 1 (0.58%) BitLocker
Systems Management
1 45 (26.01%) Microsoft Intune
2 20 (11.56%) Jamf Pro
3 16 (9.25%) SCCM
4 9 (5.20%) Autotask
5 5 (2.89%) Active Directory Federation Services
5 5 (2.89%) FortiGate
5 5 (2.89%) Kubernetes
5 5 (2.89%) MaaS360
5 5 (2.89%) vCenter Server
Vendors
1 95 (54.91%) Microsoft
2 35 (20.23%) VMware
3 27 (15.61%) Apple
4 18 (10.40%) Samsung
5 16 (9.25%) Sophos
6 14 (8.09%) Google
7 10 (5.78%) Veeam
8 9 (5.20%) Cisco
9 8 (4.62%) SAP
10 6 (3.47%) ConnectWise
11 5 (2.89%) Datto
11 5 (2.89%) Fortinet
11 5 (2.89%) McAfee
11 5 (2.89%) Oracle
11 5 (2.89%) ServiceNow
12 3 (1.73%) Adobe
12 3 (1.73%) Freshdesk
12 3 (1.73%) Meraki
13 2 (1.16%) Aruba
13 2 (1.16%) F5