Period
to 16 October 2018

The median annual salary for a 3rd Line Support was £36,000 in advertised job vacancies during the 6 months to 16 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
16 Oct 2018
Same period 2017 Same period 2016
Rank 528 487 394
Rank change year-on-year -41 -93 +32
Permanent jobs requiring a 3rd Line Support 845 1,012 1,465
As % of all permanent IT jobs advertised in the UK 0.51% 0.58% 0.77%
As % of the Job Titles category 0.53% 0.60% 0.80%
Number of salaries quoted 752 892 1,330
UK median annual salary £36,000 £35,250 £35,000
Median salary % change year-on-year +2.13% +0.71% -6.67%
10th Percentile £26,775 £26,250 £26,750
90th Percentile £50,000 £48,750 £49,500
UK excluding London median annual salary £34,000 £35,000 £34,500
% change year-on-year -2.86% +1.45% -1.43%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,980 168,274 183,899
% of permanent IT jobs with a recognized job title 95.93% 95.95% 96.55%
Number of salaries quoted 127,315 134,818 154,230
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 6 months to 16 October 2018.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 16 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 801 £36,000 - 73
UK excluding London -54 557 £34,000 -2.86% 55
London +50 270 £41,500 +3.75% 25
South East -45 147 £33,000 -5.71% 12
North of England +11 139 £35,000 +7.69% 15
East of England +6 87 £36,000 -10.00% 5
Midlands -9 82 £32,500 -7.14% 8
South West -31 76 £34,000 -2.86% 8
North West -8 74 £35,000 +4.09% 8
Yorkshire +32 63 £34,250 +15.13% 7
West Midlands +6 43 £32,500 -8.45% 6
East Midlands -16 39 £32,250 -7.86% 2
Wales -3 13 £37,250 +15.50% 3
Scotland -5 12 £42,500 +26.87% 4
North East -9 2 £32,500 -4.41%
Northern Ireland +7 1 £32,500 +18.18%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 October 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 619 (73.25%) Windows
2 485 (57.40%) Active Directory
3 479 (56.69%) Microsoft
4 418 (49.47%) VMware
5 411 (48.64%) Windows Server
6 334 (39.53%) Office 365
7 247 (29.23%) MS Exchange
8 246 (29.11%) Firewall
9 231 (27.34%) VMware Infrastructure
10 225 (26.63%) Windows Server 2012
11 217 (25.68%) Hyper-V
11 217 (25.68%) ITIL
12 208 (24.62%) DNS
12 208 (24.62%) Windows Server 2008
13 201 (23.79%) Microsoft Azure
14 172 (20.36%) DHCP
15 164 (19.41%) Citrix
15 164 (19.41%) SQL
16 147 (17.40%) Windows 10
17 143 (16.92%) Microsoft Certification
17 143 (16.92%) Cisco
18 141 (16.69%) WAN
18 141 (16.69%) Infrastructure Engineering
19 138 (16.33%) SAN
20 133 (15.74%) SQL Server
21 132 (15.62%) LAN
22 131 (15.50%) TCP/IP
23 128 (15.15%) Windows 7
24 126 (14.91%) Finance
25 123 (14.56%) SCCM

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 247 (29.23%) MS Exchange
2 86 (10.18%) Exchange Server 2013
3 82 (9.70%) Exchange Server 2010
4 79 (9.35%) SharePoint
5 37 (4.38%) Skype for Business
6 28 (3.31%) IIS
7 18 (2.13%) Exchange Server 2007
8 13 (1.54%) Apache
9 11 (1.30%) BizTalk Server
9 11 (1.30%) SharePoint 2013
10 9 (1.07%) nginx
11 8 (0.95%) CMS
12 7 (0.83%) JBoss
12 7 (0.83%) WordPress
13 6 (0.71%) Blackberry Enterprise Server
13 6 (0.71%) Tomcat
14 5 (0.59%) Site Server
15 3 (0.36%) WebSphere
15 3 (0.36%) WebSphere Application Server
16 2 (0.24%) Confluence
Applications
1 121 (14.32%) Microsoft Office
2 14 (1.66%) Microsoft Excel
3 8 (0.95%) Microsoft PowerPoint
4 4 (0.47%) Photoshop
5 2 (0.24%) AutoCAD
6 1 (0.12%) Acrobat
6 1 (0.12%) Adobe Creative Suite
6 1 (0.12%) Microsoft Project
6 1 (0.12%) MS Visio
6 1 (0.12%) Spreadsheet
Business Applications
1 8 (0.95%) Dynamics CRM
1 8 (0.95%) Infor SunSystems
1 8 (0.95%) ReMetrica
2 6 (0.71%) Dynamics NAV
3 4 (0.47%) Magento
3 4 (0.47%) SAP Hybris
4 2 (0.24%) Maximo
4 2 (0.24%) Unit4 Business World
5 1 (0.12%) Dynamics AX
5 1 (0.12%) Elite 3E
5 1 (0.12%) Pegasus Opera
5 1 (0.12%) Remedy ITSM
Cloud Services
1 334 (39.53%) Office 365
2 201 (23.79%) Microsoft Azure
3 61 (7.22%) Amazon AWS
4 28 (3.31%) Azure Active Directory
5 23 (2.72%) IaaS
5 23 (2.72%) Mimecast
6 15 (1.78%) SaaS
7 7 (0.83%) AWS CloudFormation
7 7 (0.83%) CloudFront
7 7 (0.83%) OneDrive
7 7 (0.83%) Virtual Private Cloud
8 6 (0.71%) Dropbox
9 3 (0.36%) Amazon EC2
9 3 (0.36%) Amazon S3
9 3 (0.36%) Cloud Computing
9 3 (0.36%) G Suite
9 3 (0.36%) Route 53
10 2 (0.24%) Google Drive
11 1 (0.12%) Amazon CloudWatch
11 1 (0.12%) Yammer
Communications & Networking
1 246 (29.11%) Firewall
2 208 (24.62%) DNS
3 172 (20.36%) DHCP
4 141 (16.69%) WAN
5 138 (16.33%) SAN
6 132 (15.62%) LAN
7 131 (15.50%) TCP/IP
8 85 (10.06%) VLAN
9 84 (9.94%) VPN
10 64 (7.57%) VoIP
11 50 (5.92%) Internet
12 37 (4.38%) Network Security
12 37 (4.38%) Wireless
13 34 (4.02%) Remote Desktop
14 29 (3.43%) Skype
15 23 (2.72%) IPsec
16 22 (2.60%) NAS
16 22 (2.60%) Wi-Fi
17 21 (2.49%) SSL
17 21 (2.49%) Unified Communications
Database & Business Intelligence
1 133 (15.74%) SQL Server
2 22 (2.60%) SQL Server 2008
3 21 (2.49%) Amazon RDS
4 14 (1.66%) MySQL
5 11 (1.30%) SQL Server 2005
5 11 (1.30%) SQL Server 2014
6 6 (0.71%) SQL Server 2012
7 5 (0.59%) SQL Server 2016
7 5 (0.59%) SQL Server Integration Services
8 3 (0.36%) Big Data
9 2 (0.24%) Data Warehouse
9 2 (0.24%) Power BI
9 2 (0.24%) QlikView
9 2 (0.24%) RDBMS
9 2 (0.24%) Relational Database
9 2 (0.24%) SQL Server Reporting Services
10 1 (0.12%) GIS
10 1 (0.12%) Hadoop
10 1 (0.12%) IDOL
10 1 (0.12%) SQL Server Analysis Services
Development Applications
1 8 (0.95%) Team Foundation Server
2 7 (0.83%) Jenkins
2 7 (0.83%) PEAR
2 7 (0.83%) Visual Studio
3 5 (0.59%) Git (software)
3 5 (0.59%) SQL Server Management Studio (SSMS)
3 5 (0.59%) Visual Studio Tools for Office
4 3 (0.36%) JIRA
4 3 (0.36%) MSI
5 2 (0.24%) Hudson
6 1 (0.12%) Visual Studio Team System
General
1 126 (14.91%) Finance
2 31 (3.67%) Retail
3 28 (3.31%) Manufacturing
3 28 (3.31%) Telecoms
4 21 (2.49%) Marketing
5 18 (2.13%) Advertising
5 18 (2.13%) Law
6 15 (1.78%) Front Office
7 14 (1.66%) Banking
8 13 (1.54%) Electronics
9 11 (1.30%) Legal
10 8 (0.95%) Back Office
11 7 (0.83%) Publishing
12 6 (0.71%) Automotive
12 6 (0.71%) French Language
13 3 (0.36%) German Language
13 3 (0.36%) Local Government
13 3 (0.36%) Military
13 3 (0.36%) Russian Language
13 3 (0.36%) Spanish Language
Libraries, Frameworks & Software Standards
1 21 (2.49%) Web Services
2 12 (1.42%) Flash
3 11 (1.30%) .NET
3 11 (1.30%) LDAP
4 10 (1.18%) RabbitMQ
5 7 (0.83%) WSH
6 5 (0.59%) ASP.NET
7 4 (0.47%) REST
7 4 (0.47%) Software Packaging
8 3 (0.36%) 802.1X
8 3 (0.36%) COM
9 2 (0.24%) JSON
9 2 (0.24%) WAP
9 2 (0.24%) WCF
9 2 (0.24%) XML
10 1 (0.12%) FIX Protocol
10 1 (0.12%) Kafka
10 1 (0.12%) OLE
10 1 (0.12%) Spring Cloud
10 1 (0.12%) WebRTC
Miscellaneous
1 63 (7.46%) Data Centre
2 42 (4.97%) Self-Motivation
3 40 (4.73%) Analytical Skills
4 31 (3.67%) Clustering
5 25 (2.96%) Driving Licence
6 19 (2.25%) Replication
7 16 (1.89%) Management Information System
8 15 (1.78%) EMC VMAX
9 14 (1.66%) Video Conferencing
10 11 (1.30%) CMDB
10 11 (1.30%) e-Learning
10 11 (1.30%) Private Cloud
11 10 (1.18%) Fintech
12 7 (0.83%) Derivative
13 6 (0.71%) Client/Server
13 6 (0.71%) Computer Science
13 6 (0.71%) EMC VNX
13 6 (0.71%) EPoS
13 6 (0.71%) Fat Client
13 6 (0.71%) Thin Client
Operating Systems
1 619 (73.25%) Windows
2 411 (48.64%) Windows Server
3 225 (26.63%) Windows Server 2012
4 208 (24.62%) Windows Server 2008
5 147 (17.40%) Windows 10
6 128 (15.15%) Windows 7
7 97 (11.48%) Linux
8 73 (8.64%) Windows 8
9 44 (5.21%) Windows Server 2003
10 21 (2.49%) Unix
11 16 (1.89%) Mac OS X
12 14 (1.66%) CentOS
12 14 (1.66%) Windows XP
13 12 (1.42%) Mac OS
14 10 (1.18%) Ubuntu
15 9 (1.07%) Solaris
16 8 (0.95%) Windows Vista
17 6 (0.71%) AIX
18 4 (0.47%) Android
18 4 (0.47%) Apple iOS
Processes & Methodologies
1 217 (25.68%) ITIL
2 141 (16.69%) Infrastructure Engineering
3 78 (9.23%) Problem-Solving
4 54 (6.39%) Disaster Recovery
5 53 (6.27%) Migration
6 44 (5.21%) Project Management
7 38 (4.50%) Patch Management
8 37 (4.38%) High Availability
9 36 (4.26%) Mentoring
10 34 (4.02%) Kalman Filter
11 27 (3.20%) Incident Management
12 25 (2.96%) Service Management
13 24 (2.84%) Problem Management
14 23 (2.72%) Time Management
15 22 (2.60%) Mobile Device Management
15 22 (2.60%) Virtual Environments
16 21 (2.49%) Asset Management
16 21 (2.49%) Configuration Management
17 20 (2.37%) Business Continuity
17 20 (2.37%) Stakeholder Management
Programming Languages
1 164 (19.41%) SQL
2 96 (11.36%) PowerShell
3 20 (2.37%) Java
4 18 (2.13%) Python
5 17 (2.01%) T-SQL
6 16 (1.89%) C
7 12 (1.42%) Bash Shell
7 12 (1.42%) VBScript
8 11 (1.30%) C#
9 5 (0.59%) Perl
9 5 (0.59%) Shell Script
9 5 (0.59%) VBA
10 4 (0.47%) VB
11 3 (0.36%) C++
12 2 (0.24%) PL/SQL
13 1 (0.12%) JavaScript
13 1 (0.12%) Kotlin
13 1 (0.12%) Ruby
13 1 (0.12%) VB.NET
Qualifications
1 143 (16.92%) Microsoft Certification
2 78 (9.23%) Cisco Certification
3 68 (8.05%) CCNA
4 67 (7.93%) MCSE
5 54 (6.39%) MCSA
6 35 (4.14%) MCP
7 34 (4.02%) VMware Certified Professional (VCP)
8 33 (3.91%) Degree
9 19 (2.25%) ITIL Certification
9 19 (2.25%) MCITP
9 19 (2.25%) MCTS
10 16 (1.89%) CCNP
11 12 (1.42%) Security Cleared
12 11 (1.30%) A+ Certification
13 10 (1.18%) LPIC
14 8 (0.95%) CCA
15 7 (0.83%) JNCIS
15 7 (0.83%) SC Cleared
16 6 (0.71%) Network+ Certification
17 5 (0.59%) DBS Check
Quality Assurance & Compliance
1 75 (8.88%) SLA
2 20 (2.37%) ISO/IEC 27001
3 14 (1.66%) QA
4 8 (0.95%) ISO 14001
4 8 (0.95%) ISO 9001
4 8 (0.95%) ISO/IEC 20000
5 7 (0.83%) COBIT
6 5 (0.59%) Data Quality
6 5 (0.59%) GDPR
7 4 (0.47%) PMO
8 2 (0.24%) Cyber Essentials
8 2 (0.24%) ISO 22301
9 1 (0.12%) Cyber Essentials PLUS
9 1 (0.12%) HIPAA
9 1 (0.12%) PCI DSS
System Software
1 485 (57.40%) Active Directory
2 231 (27.34%) VMware Infrastructure
3 217 (25.68%) Hyper-V
4 79 (9.35%) XenApp
5 57 (6.75%) vSphere
6 50 (5.92%) XenDesktop
7 43 (5.09%) VMware ESXi
8 24 (2.84%) Terminal Services
9 19 (2.25%) Virtual Machines
10 11 (1.30%) DFS Replication
11 7 (0.83%) XenServer
12 6 (0.71%) Docker
12 6 (0.71%) VMware Server
13 5 (0.59%) Virtual Servers
14 4 (0.47%) BitLocker
14 4 (0.47%) Microsoft App-V
14 4 (0.47%) Microsoft Virtual Server
14 4 (0.47%) Terminal Server
15 3 (0.36%) vCloud
16 2 (0.24%) pfSense
Systems Management
1 123 (14.56%) SCCM
2 47 (5.56%) Backup Exec
3 27 (3.20%) SCOM
3 27 (3.20%) WSUS
4 13 (1.54%) Norton AntiVirus
5 12 (1.42%) Ansible
5 12 (1.42%) Opscode Chef
6 11 (1.30%) Puppet
7 9 (1.07%) AirWatch
8 8 (0.95%) EMC NetWorker
8 8 (0.95%) Failover Clustering
8 8 (0.95%) FortiGate
8 8 (0.95%) McAfee ePO
8 8 (0.95%) Single Sign-On
9 7 (0.83%) HP Data Protector
9 7 (0.83%) Microsoft Clustering
9 7 (0.83%) Microsoft Intune
10 6 (0.71%) HAProxy
10 6 (0.71%) NetBackup
10 6 (0.71%) Systems Management Server (SMS)
Vendors
1 479 (56.69%) Microsoft
2 418 (49.47%) VMware
3 164 (19.41%) Citrix
4 143 (16.92%) Cisco
5 76 (8.99%) HP
6 54 (6.39%) Veeam
7 43 (5.09%) McAfee
8 34 (4.02%) EMC
9 32 (3.79%) Apple
9 32 (3.79%) Dell
10 27 (3.20%) NetApp
11 24 (2.84%) Symantec
12 21 (2.49%) Avaya
13 20 (2.37%) Juniper
13 20 (2.37%) Mitel
13 20 (2.37%) SolarWinds
14 17 (2.01%) CommVault
14 17 (2.01%) IBM
15 16 (1.89%) Remedy
16 15 (1.78%) Asigra