The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies during the 3 months to 22 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
3 months to
22 Jun 2017
Same period 2016 Same period 2015
Rank 454 391 398
Rank change year-on-year -63 +7  
Permanent jobs requiring a 3rd Line Support 490 767 846
As % of all permanent IT jobs advertised in the UK 0.55% 0.78% 0.76%
As % of the Job Titles category 0.57% 0.81% 0.79%
Number of salaries quoted 428 679 738
Median salary £35,000 £35,250 £37,500
Median salary % change year-on-year -0.70% -6.00%  
90% offered a salary of more than £27,500 £28,500 £28,500
10% offered a salary of more than £47,450 £46,450 £50,000
UK excluding London median salary £35,000 £34,500 £36,000
% change year-on-year +1.44% -4.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85218 95218 107157
As % of all permanent IT job vacancies advertised in the UK 95.94% 96.54% 96.61%
Number of salaries quoted 69700 80264 88299
Median salary £46,000 £47,000 £45,000
Median salary % change year-on-year -2.12% +4.44%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £73,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,000 £40,000
% change year-on-year +3.65% +2.50%  

3rd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 3 months to 22 June 2017.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 22 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -70 468 £35,000 -2.77% 53
London -49 123 £40,000 +2.56% 12
South East -38 107 £35,000 -6.66% 11
North West -45 52 £32,500 -4.41% 5
East of England -11 50 £40,000 +6.66% 7
South West +8 48 £34,000 +11.02% 4
Yorkshire -4 40 £32,250 +0.78% 4
West Midlands -4 38 £38,750 +19.23% 7
Hertfordshire +10 31 £46,250 +23.33% 2
Manchester -34 30 £32,500 -9.72% 2
West Yorkshire +2 26 £28,500 -10.93% 3
Birmingham +6 22 £40,000 +23.07% 1
Wiltshire +1 22 £35,000 +9.37%
Oxfordshire +17 20 £35,000 +2.94% 5
Berkshire +1 19 £37,500 +1.35% 1
Watford -1 19 £40,000 +3.89% 1
Surrey +18 14 £35,000 -12.50%
Leeds -1 14 £33,750 +5.46% 3
Cheshire -22 14 £33,750 -8.78% 3
Kent +10 13 £32,500 +5.69% 1
City of London +10 13 £45,000 +40.62% 2
West Sussex +4 13 £31,000 -33.33% 1
Bristol -8 12 £40,000 +23.07% 2
Essex -9 12 £40,000 -5.88% 4
Reading +11 11 £46,250 +20.12%
East Midlands -4 11 £31,500 -2.32% 3
Hampshire -10 11 £34,500 -6.12%
Witney - 11 £32,500 -
Bradford +4 10 £26,500 -13.11%
Coventry 0 10 £31,000 -23.45% 2

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 22 June 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support in the job title.

1 741 (73.88%) Windows
2 629 (62.71%) Active Directory
3 533 (53.14%) Microsoft
4 498 (49.65%) VMware
5 497 (49.55%) Windows Server
6 346 (34.50%) MS Exchange
7 342 (34.10%) Windows Server 2012
8 299 (29.81%) Firewall
9 295 (29.41%) Windows Server 2008
10 289 (28.81%) ITIL
11 266 (26.52%) VMware Infrastructure
11 266 (26.52%) Office 365
12 254 (25.32%) Cisco
13 243 (24.23%) Citrix
14 226 (22.53%) DNS
15 219 (21.83%) Hyper-V
16 215 (21.44%) SAN
17 195 (19.44%) LAN
17 195 (19.44%) WAN
17 195 (19.44%) SQL
18 177 (17.65%) DHCP
19 171 (17.05%) SQL Server
20 169 (16.85%) Microsoft Certification
21 164 (16.35%) Cisco Certification
22 156 (15.55%) Linux
23 149 (14.86%) Microsoft Office
24 145 (14.46%) Exchange Server 2010
25 141 (14.06%) CCNA
25 141 (14.06%) TCP/IP
26 136 (13.56%) Windows 7

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 346 (34.50%) MS Exchange
2 145 (14.46%) Exchange Server 2010
3 97 (9.67%) Exchange Server 2013
4 83 (8.28%) IIS
5 81 (8.08%) Skype for Business
6 67 (6.68%) SharePoint
7 49 (4.89%) Exchange Server 2007
8 44 (4.39%) Exchange Server 2003
9 10 (1.00%) Apache
9 10 (1.00%) SAS
9 10 (1.00%) Tomcat
10 9 (0.90%) CMS
10 9 (0.90%) IBM Notes
11 8 (0.80%) SharePoint 2013
12 7 (0.70%) Confluence
13 6 (0.60%) Blackberry Enterprise Server
14 4 (0.40%) Site Server
15 3 (0.30%) BizTalk Server
16 2 (0.20%) SharePoint 2010
16 2 (0.20%) WebSphere
Applications
1 149 (14.86%) Microsoft Office
2 8 (0.80%) Microsoft Excel
3 4 (0.40%) MS Visio
4 1 (0.100%) InfoPath
4 1 (0.100%) Spreadsheet
Business Applications
1 3 (0.30%) Dynamics CRM
1 3 (0.30%) Dynamics NAV
2 1 (0.100%) NetSuite
2 1 (0.100%) Oracle EBS
2 1 (0.100%) Remedy ITSM
2 1 (0.100%) SAP Oil and Gas
2 1 (0.100%) Unit4 Business World
Cloud Services
1 266 (26.52%) Office 365
2 125 (12.46%) Microsoft Azure
3 45 (4.49%) Amazon AWS
4 28 (2.79%) SaaS
5 20 (1.99%) PaaS
6 14 (1.40%) IaaS
7 13 (1.30%) Mimecast
8 9 (0.90%) Azure Active Directory
8 9 (0.90%) OneDrive
9 8 (0.80%) Virtual Private Cloud
10 7 (0.70%) Google Cloud Platform
11 4 (0.40%) OpenDNS
12 2 (0.20%) AWS CloudFormation
12 2 (0.20%) Dropbox
13 1 (0.100%) Boomi
13 1 (0.100%) Cloud Computing
13 1 (0.100%) Dynamics 365
13 1 (0.100%) G Suite
13 1 (0.100%) Yammer
Communications & Networking
1 299 (29.81%) Firewall
2 226 (22.53%) DNS
3 215 (21.44%) SAN
4 195 (19.44%) LAN
4 195 (19.44%) WAN
5 177 (17.65%) DHCP
6 141 (14.06%) TCP/IP
7 114 (11.37%) VLAN
8 97 (9.67%) VPN
9 83 (8.28%) VoIP
10 73 (7.28%) Skype
11 67 (6.68%) Internet
12 59 (5.88%) NAS
13 50 (4.99%) Wireless
14 44 (4.39%) Remote Desktop
15 38 (3.79%) MPLS
16 33 (3.29%) Cisco ASA
17 25 (2.49%) iSCSI
17 25 (2.49%) Network Security
18 24 (2.39%) Wi-Fi
Database & Business Intelligence
1 171 (17.05%) SQL Server
2 24 (2.39%) SQL Server 2008
3 16 (1.60%) SQL Server 2005
4 12 (1.20%) SQL Server 2012
5 10 (1.00%) Amazon RDS
6 6 (0.60%) MySQL
6 6 (0.60%) SQL Server 2014
7 5 (0.50%) Snowflake Schema
8 4 (0.40%) Crystal Reports
8 4 (0.40%) MS Access
9 3 (0.30%) PostgreSQL
9 3 (0.30%) SQL Server 2016
10 2 (0.20%) DB2
10 2 (0.20%) GIS
10 2 (0.20%) Informix
10 2 (0.20%) Oracle Database
10 2 (0.20%) SQL Server 2000
11 1 (0.100%) InterBase
11 1 (0.100%) Oracle BI EE
11 1 (0.100%) Sybase ASE
Development Applications
1 13 (1.30%) JIRA
2 5 (0.50%) Team Foundation Server
3 3 (0.30%) SQL Server Management Studio (SSMS)
4 2 (0.20%) MSI
4 2 (0.20%) PowerBuilder
5 1 (0.100%) Git (software)
5 1 (0.100%) Subversion
5 1 (0.100%) TortoiseSVN
5 1 (0.100%) Visual Studio
General
1 113 (11.27%) Finance
2 55 (5.48%) Retail
3 34 (3.39%) Telecoms
4 23 (2.29%) Banking
4 23 (2.29%) Law
5 17 (1.69%) Legal
5 17 (1.69%) Manufacturing
6 13 (1.30%) Games
7 9 (0.90%) Advertising
8 5 (0.50%) Front Office
9 4 (0.40%) Investment Banking
10 3 (0.30%) Financial Institution
10 3 (0.30%) French Language
10 3 (0.30%) Marketing
11 2 (0.20%) Automotive
11 2 (0.20%) German Language
11 2 (0.20%) Multimedia
12 1 (0.100%) Back Office
12 1 (0.100%) Electronics
12 1 (0.100%) Publishing
Libraries, Frameworks & Software Standards
1 44 (4.39%) .NET
2 16 (1.60%) Software Packaging
3 13 (1.30%) HTML
4 12 (1.20%) Web Services
5 9 (0.90%) LAMP
5 9 (0.90%) Middleware
5 9 (0.90%) XML
6 6 (0.60%) ASP.NET
6 6 (0.60%) COM
6 6 (0.60%) jQuery
7 5 (0.50%) Ajax
7 5 (0.50%) CSS
8 4 (0.40%) AngularJS
9 3 (0.30%) ADSI
9 3 (0.30%) JSP
9 3 (0.30%) RabbitMQ
10 2 (0.20%) .NET Framework
10 2 (0.20%) ASP.NET Web Forms
10 2 (0.20%) Flash
11 1 (0.100%) REST
Miscellaneous
1 73 (7.28%) Data Centre
2 51 (5.08%) Clustering
3 49 (4.89%) Analytical Skills
4 32 (3.19%) Blackberry
5 30 (2.99%) Driving Licence
6 24 (2.39%) Management Information System
7 21 (2.09%) Computer Science
8 20 (1.99%) Fat Client
8 20 (1.99%) Thin Client
9 14 (1.40%) iPad
10 12 (1.20%) EPoS
11 11 (1.10%) Hybrid Cloud
12 10 (1.00%) Enterprise Software
12 10 (1.00%) PKI
12 10 (1.00%) Video Conferencing
13 9 (0.90%) HP StoreVirtual
14 7 (0.70%) Client/Server
14 7 (0.70%) iPhone
15 6 (0.60%) AS400
15 6 (0.60%) Life Science
Operating Systems
1 741 (73.88%) Windows
2 497 (49.55%) Windows Server
3 342 (34.10%) Windows Server 2012
4 295 (29.41%) Windows Server 2008
5 156 (15.55%) Linux
6 136 (13.56%) Windows 7
7 124 (12.36%) Windows Server 2003
8 80 (7.98%) Windows 10
9 50 (4.99%) Windows 8
10 36 (3.59%) Windows XP
11 34 (3.39%) Apple iOS
12 32 (3.19%) Unix
13 30 (2.99%) Android
14 29 (2.89%) Mac OS X
15 22 (2.19%) Red Hat Enterprise Linux
16 16 (1.60%) AIX
16 16 (1.60%) Mac OS
17 15 (1.50%) CentOS
18 12 (1.20%) Windows Vista
19 5 (0.50%) VMS
Processes & Methodologies
1 289 (28.81%) ITIL
2 67 (6.68%) Mentoring
3 56 (5.58%) Migration
4 50 (4.99%) Disaster Recovery
4 50 (4.99%) Service Management
5 44 (4.39%) Service Delivery
6 35 (3.49%) Change Management
6 35 (3.49%) Presales
7 34 (3.39%) Incident Management
8 31 (3.09%) Project Management
8 31 (3.09%) Time Management
9 29 (2.89%) ITIL V3
9 29 (2.89%) Root Cause Analysis
10 28 (2.79%) E-Commerce
10 28 (2.79%) Kalman Filter
11 27 (2.69%) Server Building
12 25 (2.49%) Coaching
13 23 (2.29%) Business Continuity
14 22 (2.19%) Patch Management
15 21 (2.09%) High Availability
Programming Languages
1 195 (19.44%) SQL
2 104 (10.37%) PowerShell
3 39 (3.89%) C#
4 31 (3.09%) Shell Script
5 27 (2.69%) VB
6 20 (1.99%) VBScript
7 16 (1.60%) C
8 15 (1.50%) T-SQL
9 13 (1.30%) Java
10 12 (1.20%) Bash Shell
11 11 (1.10%) VBA
12 8 (0.80%) JavaScript
13 6 (0.60%) VB6
14 5 (0.50%) PHP
14 5 (0.50%) VB.NET
15 3 (0.30%) C++
15 3 (0.30%) Python
16 1 (0.100%) Delphi
16 1 (0.100%) Perl
16 1 (0.100%) RPG
Qualifications
1 169 (16.85%) Microsoft Certification
2 164 (16.35%) Cisco Certification
3 141 (14.06%) CCNA
4 115 (11.47%) MCSE
5 68 (6.78%) MCSA
6 61 (6.08%) CCNP
7 49 (4.89%) MCP
7 49 (4.89%) VMware Certified Professional (VCP)
8 47 (4.69%) Degree
9 32 (3.19%) ITIL Certification
9 32 (3.19%) MCITP
10 24 (2.39%) CCIE
11 18 (1.79%) Citrix Certification
12 17 (1.69%) A+ Certification
12 17 (1.69%) Security Cleared
13 14 (1.40%) MCTS
14 12 (1.20%) CCAA
14 12 (1.20%) Network+ Certification
15 10 (1.00%) CCA
16 8 (0.80%) CCSA
Quality Assurance & Compliance
1 115 (11.47%) SLA
2 15 (1.50%) PCI DSS
3 10 (1.00%) ISO/IEC 27001
4 4 (0.40%) SSAE 16
5 2 (0.20%) GxP
5 2 (0.20%) QA
5 2 (0.20%) Sarbanes-Oxley
System Software
1 629 (62.71%) Active Directory
2 266 (26.52%) VMware Infrastructure
3 219 (21.83%) Hyper-V
4 92 (9.17%) XenApp
5 71 (7.08%) vSphere
6 55 (5.48%) Terminal Services
7 50 (4.99%) VMware ESXi
8 42 (4.19%) XenDesktop
9 15 (1.50%) VMware Workstation
10 13 (1.30%) Virtual Desktop
11 11 (1.10%) XenServer
12 10 (1.00%) Microsoft App-V
12 10 (1.00%) Virtual Servers
13 9 (0.90%) Virtual Machines
14 8 (0.80%) VMware Server
15 4 (0.40%) OpenSIPS
16 3 (0.30%) BitLocker
16 3 (0.30%) Microsoft Virtual Server
16 3 (0.30%) Terminal Server
17 2 (0.20%) NFS
Systems Management
1 127 (12.66%) SCCM
2 73 (7.28%) WSUS
3 66 (6.58%) Backup Exec
4 28 (2.79%) SCOM
5 21 (2.09%) Microsoft Data Protection Manager
6 20 (1.99%) Norton AntiVirus
7 12 (1.20%) SCDPM
8 11 (1.10%) vCenter Server
9 10 (1.00%) SmoothWall
10 9 (0.90%) Microsoft Clustering
11 8 (0.80%) FortiGate
11 8 (0.80%) NetBackup
11 8 (0.80%) Puppet
11 8 (0.80%) SCVMM
11 8 (0.80%) ZENworks
12 7 (0.70%) Microsoft Intune
13 6 (0.60%) HP Data Protector
13 6 (0.60%) Opsview
14 4 (0.40%) BMC PATROL
14 4 (0.40%) Nagios
Vendors
1 533 (53.14%) Microsoft
2 498 (49.65%) VMware
3 254 (25.32%) Cisco
4 243 (24.23%) Citrix
5 126 (12.56%) HP
6 80 (7.98%) Dell
7 68 (6.78%) Veeam
8 60 (5.98%) NetApp
9 58 (5.78%) Avaya
10 42 (4.19%) Apple
11 38 (3.79%) Symantec
12 36 (3.59%) Juniper
13 30 (2.99%) CheckPoint
13 30 (2.99%) Sophos
14 29 (2.89%) EMC
14 29 (2.89%) SonicWALL
15 25 (2.49%) Red Hat
16 19 (1.89%) CommVault
17 18 (1.79%) 3PAR
17 18 (1.79%) IBM
Buckinghamshire
Network ITR
Salary: £30000 - £38500 per annum
Posted: 17 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: 19 hours ago
Warrington, Cheshire
Greywood Associates Limited
Salary: £35000 - £38000 per annum + bens
Posted: 20 hours ago
Warrington, Cheshire
Mortimer Spinks
Posted: 20 hours ago
London
Etech Partners
Salary: To £60K + Outstanding Bens
Posted: Yesterday
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £30000.00 - £35000.00 per annum
Posted: 2 days ago
Leeds, West Yorkshire
Oscar
Salary: £24000 - £27000 per annum
Posted: 2 days ago
Bury St. Edmunds, Suffolk
Hurren and Hope
Salary: £30k - 35k per year
Posted: Yesterday
Chelmsford, Essex
Oscar
Salary: £28000 - £38000 per annum + benefits
Posted: 4 days ago
Watford, Hertfordshire
Senitor Associates
Posted: Yesterday
Cheltenham, Gloucestershire
ninesharp
Salary: £31000 - £36000 per annum + excellent benefits
Posted: 3 days ago
Wellingborough, Northamptonshire
Latcom Ltd
Salary: From £30,000 to £33,000 per annum + £2k on call + Excellent Pension +
Posted: Yesterday
Oxford, Oxfordshire
Searchability
Salary: £40000 - £50000 per annum
Posted: Yesterday
Warrington, Cheshire
Harvey Nash plc
Posted: Yesterday
South West London
Millshill Recruitment Ltd
Salary: £35000 - £45000 per annum
Posted: 2 days ago
Derby, Derbyshire
Smarterways Ltd.
Salary: From £20,000 to £30,000 per annum
Posted: Yesterday
Crawley, West Sussex
Itecco
Salary: £25000 - £28000 per annum
Posted: 2 days ago
Buckinghamshire
Nationwide People Ltd
Salary: £28000 Per Annum Benefits and car allowance
Posted: Yesterday
Banbury, Oxfordshire
TEKsystems
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 3 days ago
Glasgow, Lanarkshire
Search Consultancy
Salary: £34000 - £40000 per annum + benefits
Posted: Yesterday
Solihull, West Midlands (County)
Senitor Associates
Salary: £25000 - £35000 per annum + Great Company + Bonus
Posted: 3 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £30,000 per annum
Posted: 2 days ago
London
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £33,000 to £36,000 per annum
Posted: 2 days ago
Kingston Upon Thames, Surrey
Brand Learning
Posted: 2 days ago
Coventry, West Midlands (County)
Oscar
Salary: £20000 - £32000 per annum
Posted: 6 days ago
London
Hays Finance Technology
Salary: £40000 - £45000 per annum
Posted: 6 days ago
London
Talent Point Ltd
Salary: £40000.00 - £45000.00 per annum + Bonus
Posted: 6 days ago
Birmingham, West Midlands (County)
Maurice Nash
Salary: From £26,000 to £30,000 per annum Bonus + Benefits Package
Posted: 3 days ago
Manchester, Lancashire
Rullion
Salary: £27000 per annum + Excellent Benefits
Posted: 3 days ago
Leeds, West Yorkshire
Opus Recruitment Solutions Ltd
Salary: £35000 - £45000 per annum
Posted: 6 days ago