Period
to 21 January 2018

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies during the 6 months to 21 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
21 Jan 2018
Same period 2017 Same period 2016
Rank 497 420 399
Rank change year-on-year -77 -21 -43
Permanent jobs requiring a 3rd Line Support 926 1,256 1,630
As % of all permanent IT jobs advertised in the UK 0.54% 0.71% 0.78%
As % of the Job Titles category 0.56% 0.74% 0.81%
Number of salaries quoted 848 1,145 1,458
UK median annual salary £37,500 £36,000 £37,500
Median salary % change year-on-year +4.17% -4.00% +4.17%
10th Percentile £27,350 £27,500 £26,250
90th Percentile £50,250 £50,000 £50,000
UK excluding London median annual salary £35,000 £35,000 £35,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 165,167 169,750 201,213
% of permanent IT jobs with a recognized job title 96.09% 96.48% 96.59%
Number of salaries quoted 134,266 141,304 168,229
UK median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,000 £26,673
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 6 months to 21 January 2018.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 21 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -81 898 £37,500 +3.59% 115
UK excluding London -61 650 £35,000 - 87
London -84 272 £45,000 +11.80% 34
South East -51 194 £35,000 -6.67% 18
North of England -23 133 £34,000 +6.25% 23
Midlands -30 119 £35,000 - 19
South West -15 98 £35,000 - 10
North West -2 96 £35,000 +11.11% 15
East of England +27 83 £40,000 - 11
West Midlands -47 61 £33,500 -4.29% 15
East Midlands +15 58 £35,000 +0.72% 4
Yorkshire -15 31 £30,000 -7.69% 8
Scotland -41 14 £33,500 -10.67% 3
Wales +18 8 £32,000 -8.57% 3
North East -8 8 £33,250 -11.92%
Northern Ireland - 1 £27,500 -

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 January 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support in the job title.

1 664 (71.71%) Windows
2 554 (59.83%) Active Directory
3 488 (52.70%) Windows Server
4 487 (52.59%) Microsoft
5 456 (49.24%) VMware
6 319 (34.45%) Office 365
7 307 (33.15%) MS Exchange
8 300 (32.40%) Windows Server 2012
9 263 (28.40%) Hyper-V
10 259 (27.97%) Cisco
11 258 (27.86%) Firewall
12 253 (27.32%) VMware Infrastructure
13 244 (26.35%) DNS
14 240 (25.92%) ITIL
15 236 (25.49%) Citrix
16 230 (24.84%) Windows Server 2008
17 196 (21.17%) DHCP
18 188 (20.30%) SAN
19 187 (20.19%) Microsoft Azure
20 176 (19.01%) Microsoft Certification
21 174 (18.79%) SQL
22 173 (18.68%) TCP/IP
23 172 (18.57%) SQL Server
24 167 (18.03%) LAN
25 162 (17.49%) WAN
26 160 (17.28%) Windows 7
27 152 (16.41%) Microsoft Office
28 135 (14.58%) Cisco Certification
29 128 (13.82%) SCCM
30 112 (12.10%) Windows 10

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 307 (33.15%) MS Exchange
2 112 (12.10%) Exchange Server 2010
3 90 (9.72%) SharePoint
4 84 (9.07%) Exchange Server 2013
5 71 (7.67%) Skype for Business
6 44 (4.75%) IIS
7 36 (3.89%) Exchange Server 2007
8 28 (3.02%) SharePoint 2013
9 22 (2.38%) Apache
10 12 (1.30%) IBM Notes
11 10 (1.08%) Exchange Server 2003
12 9 (0.97%) SharePoint 2010
13 8 (0.86%) JBoss
14 5 (0.54%) SharePoint Server
15 4 (0.43%) WebLogic
15 4 (0.43%) WebSphere
16 3 (0.32%) Tomcat
16 3 (0.32%) Umbraco
17 2 (0.22%) Blackberry Enterprise Server
17 2 (0.22%) nginx
Applications
1 152 (16.41%) Microsoft Office
2 7 (0.76%) MS Visio
3 5 (0.54%) Microsoft Excel
3 5 (0.54%) Photoshop
4 1 (0.11%) XMetaL
Business Applications
1 21 (2.27%) Dynamics CRM
2 7 (0.76%) Dynamics NAV
3 3 (0.32%) thinkFolio
4 2 (0.22%) Dynamics AX
4 2 (0.22%) Markit EDM
4 2 (0.22%) SAP ERP
4 2 (0.22%) Workfront
5 1 (0.11%) Infor CloudSuite Industrial (formerly SyteLine)
5 1 (0.11%) Infor M3
5 1 (0.11%) Movex
5 1 (0.11%) Oracle EBS
5 1 (0.11%) Sage X3
5 1 (0.11%) SAP HCM
Cloud Services
1 319 (34.45%) Office 365
2 187 (20.19%) Microsoft Azure
3 58 (6.26%) Amazon AWS
4 35 (3.78%) Mimecast
5 10 (1.08%) Azure Active Directory
6 8 (0.86%) PaaS
6 8 (0.86%) SaaS
7 6 (0.65%) AWS CloudFormation
7 6 (0.65%) IaaS
8 5 (0.54%) OneDrive
8 5 (0.54%) Virtual Private Cloud
9 4 (0.43%) Cloud Computing
10 3 (0.32%) Amazon EC2
11 2 (0.22%) Amazon S3
11 2 (0.22%) CloudFront
11 2 (0.22%) Dynamics 365
11 2 (0.22%) Yammer
12 1 (0.11%) G Suite
12 1 (0.11%) IBM Cloud
12 1 (0.11%) SoftLayer
Communications & Networking
1 258 (27.86%) Firewall
2 244 (26.35%) DNS
3 196 (21.17%) DHCP
4 188 (20.30%) SAN
5 173 (18.68%) TCP/IP
6 167 (18.03%) LAN
7 162 (17.49%) WAN
8 83 (8.96%) VoIP
9 72 (7.78%) VPN
10 71 (7.67%) VLAN
11 47 (5.08%) Skype
12 39 (4.21%) Internet
13 30 (3.24%) NAS
14 26 (2.81%) Wireless
15 25 (2.70%) Remote Desktop
16 24 (2.59%) MPLS
17 23 (2.48%) Unified Communications
18 21 (2.27%) Wi-Fi
19 19 (2.05%) Network Security
20 18 (1.94%) SSL
Database & Business Intelligence
1 172 (18.57%) SQL Server
2 30 (3.24%) MySQL
3 20 (2.16%) SQL Server 2008
4 17 (1.84%) Amazon RDS
4 17 (1.84%) SQL Server Reporting Services
5 16 (1.73%) SQL Server 2012
6 12 (1.30%) Big Data
6 12 (1.30%) Relational Database
6 12 (1.30%) SQL Server Integration Services
7 11 (1.19%) Oracle Database
8 10 (1.08%) SQL Server 2005
9 8 (0.86%) SQL Server 2014
10 7 (0.76%) Data Warehouse
11 3 (0.32%) Hadoop
11 3 (0.32%) Oracle Database 10g
11 3 (0.32%) Oracle Reports
11 3 (0.32%) SQL Server 2016
12 2 (0.22%) Blockchain
12 2 (0.22%) MarkLogic
12 2 (0.22%) MongoDB
Development Applications
1 9 (0.97%) Visual Studio
2 2 (0.22%) Bugzilla
2 2 (0.22%) Codeship
2 2 (0.22%) Git (software)
2 2 (0.22%) Jenkins
2 2 (0.22%) MSI
2 2 (0.22%) PEAR
2 2 (0.22%) PHPUnit
2 2 (0.22%) Sonatype Nexus
2 2 (0.22%) Subversion
2 2 (0.22%) Trac
2 2 (0.22%) Travis CI
3 1 (0.11%) InstallShield
3 1 (0.11%) JIRA
3 1 (0.11%) WinDbg
General
1 92 (9.94%) Finance
2 45 (4.86%) Telecoms
3 22 (2.38%) Retail
4 19 (2.05%) Banking
5 18 (1.94%) Legal
6 16 (1.73%) Manufacturing
7 15 (1.62%) Law
8 14 (1.51%) Marketing
9 12 (1.30%) Advertising
9 12 (1.30%) French Language
10 10 (1.08%) Electronics
10 10 (1.08%) Front Office
11 7 (0.76%) Investment Banking
12 5 (0.54%) Financial Institution
12 5 (0.54%) Games
12 5 (0.54%) German Language
12 5 (0.54%) Italian Language
13 3 (0.32%) Spanish Language
14 2 (0.22%) Pharmaceutical
15 1 (0.11%) Publishing
Libraries, Frameworks & Software Standards
1 40 (4.32%) Web Services
2 27 (2.92%) .NET
3 17 (1.84%) Software Packaging
4 12 (1.30%) J2EE
5 11 (1.19%) LDAP
6 10 (1.08%) HTML
7 9 (0.97%) XML
8 8 (0.86%) ASP.NET
9 6 (0.65%) .NET Framework
10 5 (0.54%) CSS
10 5 (0.54%) LAMP
11 3 (0.32%) COM
11 3 (0.32%) Flash
12 2 (0.22%) Ajax
12 2 (0.22%) CGI
12 2 (0.22%) Java EE
12 2 (0.22%) JMS
12 2 (0.22%) jQuery
12 2 (0.22%) WAP
12 2 (0.22%) XSLT
Miscellaneous
1 68 (7.34%) Data Centre
2 48 (5.18%) Analytical Skills
3 34 (3.67%) Clustering
4 32 (3.46%) Driving Licence
5 17 (1.84%) Management Information System
6 16 (1.73%) Computer Science
7 14 (1.51%) Client/Server
8 13 (1.40%) Replication
9 12 (1.30%) Enterprise Storage
9 12 (1.30%) Public Cloud
10 10 (1.08%) Linux Command Line
10 10 (1.08%) Mobile App
11 7 (0.76%) AS400
11 7 (0.76%) Blackberry
11 7 (0.76%) iPad
11 7 (0.76%) PKI
12 6 (0.65%) Foreign Exchange (FX)
12 6 (0.65%) IBM Mainframe
12 6 (0.65%) Mainframe
12 6 (0.65%) Video Conferencing
Operating Systems
1 664 (71.71%) Windows
2 488 (52.70%) Windows Server
3 300 (32.40%) Windows Server 2012
4 230 (24.84%) Windows Server 2008
5 160 (17.28%) Windows 7
6 112 (12.10%) Windows 10
7 103 (11.12%) Linux
8 70 (7.56%) Windows 8
9 52 (5.62%) Windows Server 2003
10 37 (4.00%) Unix
11 35 (3.78%) Mac OS X
12 24 (2.59%) Windows XP
13 13 (1.40%) Red Hat Enterprise Linux
14 12 (1.30%) Apple iOS
15 11 (1.19%) CentOS
16 9 (0.97%) Ubuntu
17 6 (0.65%) Android
17 6 (0.65%) OS/390
17 6 (0.65%) SUSE
17 6 (0.65%) Windows 2000 Server
Processes & Methodologies
1 240 (25.92%) ITIL
2 55 (5.94%) Disaster Recovery
3 43 (4.64%) Mentoring
4 40 (4.32%) CRM
5 39 (4.21%) Project Management
5 39 (4.21%) Service Delivery
6 38 (4.10%) Migration
6 38 (4.10%) Root Cause Analysis
7 36 (3.89%) Service Management
8 31 (3.35%) Patch Management
9 28 (3.02%) Problem Management
10 26 (2.81%) Change Management
11 24 (2.59%) PRINCE2
12 23 (2.48%) Business Continuity
12 23 (2.48%) Proactive Monitoring
13 22 (2.38%) DevOps
13 22 (2.38%) ERP
13 22 (2.38%) Kalman Filter
14 20 (2.16%) Network Management
14 20 (2.16%) Server Virtualisation
Programming Languages
1 174 (18.79%) SQL
2 103 (11.12%) PowerShell
3 41 (4.43%) Java
4 38 (4.10%) C#
5 23 (2.48%) PL/SQL
6 18 (1.94%) JavaScript
7 13 (1.40%) Shell Script
8 12 (1.30%) Python
9 10 (1.08%) C
9 10 (1.08%) T-SQL
10 8 (0.86%) VBScript
11 7 (0.76%) VB
11 7 (0.76%) VB.NET
12 6 (0.65%) Bash Shell
12 6 (0.65%) Perl
13 3 (0.32%) PHP
14 2 (0.22%) C++
14 2 (0.22%) VBA
15 1 (0.11%) AWK
15 1 (0.11%) VB6
Qualifications
1 176 (19.01%) Microsoft Certification
2 135 (14.58%) Cisco Certification
3 111 (11.99%) CCNA
4 109 (11.77%) MCSE
5 68 (7.34%) MCSA
6 63 (6.80%) CCNP
7 59 (6.37%) Degree
8 37 (4.00%) VMware Certified Professional (VCP)
9 35 (3.78%) MCP
10 29 (3.13%) ITIL Certification
10 29 (3.13%) Security Cleared
11 25 (2.70%) Citrix Certification
12 22 (2.38%) MCITP
13 19 (2.05%) ITIL Foundation Certificate
14 17 (1.84%) CCA
15 13 (1.40%) SC Cleared
16 10 (1.08%) HND
17 9 (0.97%) VCP5
17 9 (0.97%) VERITAS Certified Professional (VCP)
18 7 (0.76%) MCTS
Quality Assurance & Compliance
1 88 (9.50%) SLA
2 15 (1.62%) ISO/IEC 27001
3 8 (0.86%) COBIT
4 3 (0.32%) PCI DSS
4 3 (0.32%) QA
5 1 (0.11%) GxP
5 1 (0.11%) HL7
5 1 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
5 1 (0.11%) Sarbanes-Oxley
System Software
1 554 (59.83%) Active Directory
2 263 (28.40%) Hyper-V
3 253 (27.32%) VMware Infrastructure
4 72 (7.78%) VMware ESXi
5 63 (6.80%) XenApp
6 57 (6.16%) vSphere
7 32 (3.46%) Terminal Services
8 27 (2.92%) XenDesktop
9 21 (2.27%) Virtual Machines
10 17 (1.84%) Virtual Servers
11 14 (1.51%) Microsoft App-V
12 9 (0.97%) XenServer
13 6 (0.65%) Microsoft Virtual Server
13 6 (0.65%) Virtual Desktop
13 6 (0.65%) VMware Server
14 5 (0.54%) Xen
15 4 (0.43%) OpenSIPS
15 4 (0.43%) vCloud
16 3 (0.32%) BitLocker
16 3 (0.32%) DFS Replication
Systems Management
1 128 (13.82%) SCCM
2 37 (4.00%) Backup Exec
3 35 (3.78%) SCOM
4 34 (3.67%) WSUS
5 18 (1.94%) Symantec Enterprise Vault
6 15 (1.62%) vCenter Server
7 13 (1.40%) Puppet
8 12 (1.30%) Systems Management Server (SMS)
9 10 (1.08%) Symantec Endpoint Protection
10 9 (0.97%) Tivoli Storage Manager
11 8 (0.86%) Opscode Chef
12 6 (0.65%) BMC PATROL
12 6 (0.65%) Tivoli
12 6 (0.65%) Tivoli NetView
13 5 (0.54%) Cisco UCCX
13 5 (0.54%) Microsoft Clustering
13 5 (0.54%) Microsoft Intune
13 5 (0.54%) XenMobile
13 5 (0.54%) ZABBIX
14 4 (0.43%) Norton AntiVirus
Vendors
1 487 (52.59%) Microsoft
2 456 (49.24%) VMware
3 259 (27.97%) Cisco
4 236 (25.49%) Citrix
5 85 (9.18%) HP
6 62 (6.70%) Veeam
7 59 (6.37%) Dell
8 40 (4.32%) NetApp
9 38 (4.10%) Oracle
10 37 (4.00%) Juniper
11 32 (3.46%) Symantec
12 27 (2.92%) Avaya
13 25 (2.70%) Apple
13 25 (2.70%) SAP
14 23 (2.48%) F5
15 22 (2.38%) CheckPoint
15 22 (2.38%) Sophos
16 21 (2.27%) IBM
17 19 (2.05%) SonicWALL
17 19 (2.05%) Veritas