Period
to 21 October 2020

The median annual salary for a 3rd Line Support was £39,000 in advertised job vacancies during the 6 months to 21 October 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
21 Oct 2020
Same period 2019 Same period 2018
Rank 409 500 547
Rank change year-on-year +91 +47 -46
Permanent jobs requiring a 3rd Line Support 298 759 833
As % of all permanent jobs advertised in the UK 0.61% 0.55% 0.51%
As % of the Job Titles category 0.64% 0.58% 0.53%
Number of salaries quoted 313 697 762
Median annual salary £39,000 £37,500 £36,000
Median salary % change year-on-year +4.00% +4.17% +2.86%
10th Percentile £29,000 £28,500 £27,000
90th Percentile £53,750 £52,500 £50,000
UK excluding London median annual salary £36,000 £37,500 £34,000
% change year-on-year -4.00% +10.29% -2.86%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 46,414 131,017 156,894
% of permanent IT jobs with a recognized job title 94.96% 95.66% 95.92%
Number of salaries quoted 38,390 104,523 126,398
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +4.17%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £88,750 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 21 October 2020.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 21 October 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +92 282 £39,000 +2.63% 22
UK excluding London +100 225 £36,000 -4.00% 19
North of England +104 69 £37,500 - 5
London +150 68 £45,750 +7.65% 5
South East +110 67 £40,000 +5.26% 5
Work from Home +65 51 £39,750 +8.90% 4
North West +90 44 £37,500 - 3
South West +73 41 £35,500 -1.39%
Yorkshire +92 20 £38,500 - 2
Midlands +75 18 £34,250 +5.38% 6
East of England +125 16 £40,000 - 1
West Midlands +78 13 £35,000 +7.69% 4
Scotland +82 11 £30,000 -4.76% 2
East Midlands +61 5 £32,500 - 2
Wales +27 5 £38,500 +1.99%
North East +21 5 £31,404 -10.27%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2020, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 188 (63.09%) Windows
2 175 (58.72%) Microsoft
3 171 (57.38%) VMware
4 145 (48.66%) Active Directory
5 133 (44.63%) Windows Server
6 117 (39.26%) Azure
7 114 (38.26%) Office 365
8 80 (26.85%) VMware Infrastructure
9 77 (25.84%) Citrix
10 63 (21.14%) Cisco
10 63 (21.14%) MS Exchange
11 62 (20.81%) Firewall
12 61 (20.47%) SQL
13 60 (20.13%) PowerShell
14 59 (19.80%) ITIL
14 59 (19.80%) DHCP
14 59 (19.80%) DNS
15 54 (18.12%) Hyper-V
16 50 (16.78%) SLA
17 49 (16.44%) Infrastructure Engineering
18 47 (15.77%) Linux
19 46 (15.44%) WAN
20 44 (14.77%) SQL Server
21 40 (13.42%) LAN
22 37 (12.42%) AWS
23 36 (12.08%) Windows Server 2012
24 35 (11.74%) SharePoint
25 34 (11.41%) SCCM
26 33 (11.07%) IIS
27 31 (10.40%) Windows 10

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (21.14%) MS Exchange
2 35 (11.74%) SharePoint
3 33 (11.07%) IIS
4 15 (5.03%) Exchange Server 2013
5 14 (4.70%) Exchange Server 2010
6 13 (4.36%) Skype for Business
7 3 (1.01%) CloudStack
7 3 (1.01%) OpenStack
8 2 (0.67%) SharePoint 2013
9 1 (0.34%) Apache
9 1 (0.34%) CMS
9 1 (0.34%) Tomcat
Applications
1 29 (9.73%) Microsoft Office
2 3 (1.01%) MS Visio
3 2 (0.67%) Microsoft Project
4 1 (0.34%) Microsoft Excel
Business Applications
1 1 (0.34%) Dynamics CRM
1 1 (0.34%) iTrent
1 1 (0.34%) Northgate Housing
1 1 (0.34%) Oracle Applications
1 1 (0.34%) Remedy ITSM
1 1 (0.34%) Sage X3
Cloud Services
1 117 (39.26%) Azure
2 114 (38.26%) Office 365
3 37 (12.42%) AWS
4 21 (7.05%) Cloud Computing
5 16 (5.37%) IaaS
6 12 (4.03%) Azure Active Directory
7 11 (3.69%) Mimecast
8 7 (2.35%) GCP
8 7 (2.35%) PaaS
9 5 (1.68%) SaaS
10 3 (1.01%) OneDrive
10 3 (1.01%) Power Platform
10 3 (1.01%) PowerApps
11 1 (0.34%) Dropbox
11 1 (0.34%) G Suite
11 1 (0.34%) OpenShift
Communications & Networking
1 62 (20.81%) Firewall
2 59 (19.80%) DHCP
2 59 (19.80%) DNS
3 46 (15.44%) WAN
4 40 (13.42%) LAN
5 31 (10.40%) SAN
6 30 (10.07%) VoIP
7 29 (9.73%) TCP/IP
7 29 (9.73%) VPN
8 15 (5.03%) NetScaler
8 15 (5.03%) VLAN
9 14 (4.70%) Remote Desktop
10 11 (3.69%) BGP
10 11 (3.69%) Network Security
10 11 (3.69%) Unified Communications
11 9 (3.02%) Internet
12 8 (2.68%) Cisco ASA
12 8 (2.68%) MPLS
12 8 (2.68%) Skype
13 7 (2.35%) NAS
Database & Business Intelligence
1 44 (14.77%) SQL Server
2 18 (6.04%) Azure SQL Database
3 16 (5.37%) Amazon RDS
4 6 (2.01%) MySQL
5 2 (0.67%) Big Data
5 2 (0.67%) Informix
5 2 (0.67%) Relational Database
5 2 (0.67%) SQL Server 2008
5 2 (0.67%) SQL Server 2012
6 1 (0.34%) Data Warehouse
6 1 (0.34%) SQL Server 2017
6 1 (0.34%) SQL Server Integration Services
6 1 (0.34%) SQL Server Reporting Services
Development Applications
1 3 (1.01%) Selenium
2 2 (0.67%) JIRA
General
1 15 (5.03%) Finance
2 13 (4.36%) Law
3 7 (2.35%) Manufacturing
4 6 (2.01%) Banking
4 6 (2.01%) Telecoms
5 5 (1.68%) Public Sector
6 3 (1.01%) Advertising
6 3 (1.01%) Military
6 3 (1.01%) Retail
7 2 (0.67%) Back Office
7 2 (0.67%) Legal
8 1 (0.34%) Front Office
8 1 (0.34%) Marketing
8 1 (0.34%) Retail Banking
8 1 (0.34%) Social Housing
Libraries, Frameworks & Software Standards
1 22 (7.38%) .NET
2 7 (2.35%) Web Services
3 3 (1.01%) HTML
3 3 (1.01%) LAMP
3 3 (1.01%) WSH
4 2 (0.67%) 802.1X
4 2 (0.67%) Middleware
4 2 (0.67%) XML
5 1 (0.34%) Elastic Stack
5 1 (0.34%) FIX Protocol
5 1 (0.34%) XMPP
Miscellaneous
1 28 (9.40%) Data Centre
2 11 (3.69%) Self-Motivation
3 10 (3.36%) Management Information System
3 10 (3.36%) PKI
4 8 (2.68%) Clustering
5 6 (2.01%) Analytical Skills
5 6 (2.01%) Public Cloud
6 5 (1.68%) Fat Client
6 5 (1.68%) Thin Client
7 4 (1.34%) Enterprise Software
7 4 (1.34%) iPhone
7 4 (1.34%) Smartphone
8 3 (1.01%) Enterprise Storage
8 3 (1.01%) Life Science
8 3 (1.01%) Replication
9 2 (0.67%) Driving Licence
9 2 (0.67%) Private Cloud
9 2 (0.67%) User Experience
10 1 (0.34%) OTC Derivatives
10 1 (0.34%) Virtual Team
Operating Systems
1 188 (63.09%) Windows
2 133 (44.63%) Windows Server
3 47 (15.77%) Linux
4 36 (12.08%) Windows Server 2012
5 31 (10.40%) Windows 10
6 30 (10.07%) Windows Server 2008
6 30 (10.07%) Windows Server 2016
7 29 (9.73%) Windows Server 2019
8 24 (8.05%) Windows 7
9 13 (4.36%) Windows 8
10 8 (2.68%) Windows Server 2003
11 7 (2.35%) Data ONTAP
11 7 (2.35%) Red Hat Enterprise Linux
12 6 (2.01%) Mac OS X
12 6 (2.01%) Windows XP
13 5 (1.68%) Android
14 4 (1.34%) Ubuntu
14 4 (1.34%) Unix
14 4 (1.34%) Windows Vista
15 3 (1.01%) VyOS
Processes & Methodologies
1 59 (19.80%) ITIL
2 49 (16.44%) Infrastructure Engineering
3 24 (8.05%) Incident Management
4 21 (7.05%) Problem-Solving
5 13 (4.36%) Migration
6 12 (4.03%) Service Delivery
7 11 (3.69%) Disaster Recovery
7 11 (3.69%) ITSM
7 11 (3.69%) Problem Management
7 11 (3.69%) Project Management
8 10 (3.36%) Change Management
8 10 (3.36%) Continuous Improvement
8 10 (3.36%) DevOps
9 9 (3.02%) Agile Software Development
9 9 (3.02%) Proactive Maintenance
9 9 (3.02%) Service Management
10 8 (2.68%) Coaching
10 8 (2.68%) Mentoring
10 8 (2.68%) Root Cause Analysis
11 7 (2.35%) Business Continuity
Programming Languages
1 61 (20.47%) SQL
2 60 (20.13%) PowerShell
3 23 (7.72%) C#
4 11 (3.69%) C
5 5 (1.68%) Bash Shell
6 4 (1.34%) Python
7 3 (1.01%) VBScript
8 1 (0.34%) PHP
8 1 (0.34%) Ruby
8 1 (0.34%) Shell Script
8 1 (0.34%) T-SQL
8 1 (0.34%) VB.NET
Qualifications
1 29 (9.73%) Microsoft Certification
2 28 (9.40%) Security Cleared
3 25 (8.39%) SC Cleared
4 23 (7.72%) MCSA
5 22 (7.38%) Cisco Certification
6 21 (7.05%) CCNA
6 21 (7.05%) MCSE
7 15 (5.03%) VMware Certified Professional (VCP)
8 14 (4.70%) Degree
9 12 (4.03%) CCNP
10 9 (3.02%) MCP
11 8 (2.68%) DV Cleared
11 8 (2.68%) ITIL Certification
12 6 (2.01%) MCITP
13 3 (1.01%) BPSS Clearance
13 3 (1.01%) CCDP
13 3 (1.01%) DBS Check
13 3 (1.01%) JNCIA
13 3 (1.01%) JNCIS
14 2 (0.67%) CCIE
Quality Assurance & Compliance
1 50 (16.78%) SLA
2 5 (1.68%) QA
3 3 (1.01%) ISO 9000
4 2 (0.67%) PCI DSS
5 1 (0.34%) GDPR
System Software
1 145 (48.66%) Active Directory
2 80 (26.85%) VMware Infrastructure
3 54 (18.12%) Hyper-V
4 19 (6.38%) vSphere
5 18 (6.04%) VMware ESXi
6 15 (5.03%) XenApp
7 13 (4.36%) XenDesktop
8 6 (2.01%) Citrix Hypervisor
9 5 (1.68%) Docker
9 5 (1.68%) Virtual Desktop
10 4 (1.34%) Firmware
10 4 (1.34%) Terminal Server
10 4 (1.34%) Virtual Servers
11 3 (1.01%) KVM
11 3 (1.01%) Virtual Machines
12 2 (0.67%) VMware Workstation
13 1 (0.34%) VirtualBox
Systems Management
1 34 (11.41%) SCCM
2 16 (5.37%) Backup Exec
3 15 (5.03%) Microsoft Intune
4 12 (4.03%) SCOM
5 4 (1.34%) AirWatch
5 4 (1.34%) WSUS
6 3 (1.01%) FortiGate
6 3 (1.01%) NetBackup
7 2 (0.67%) Cisco UCCE
7 2 (0.67%) Cisco UCCX
7 2 (0.67%) Nagios
7 2 (0.67%) SCVMM
8 1 (0.34%) Cisco CUCM
8 1 (0.34%) Kubernetes
8 1 (0.34%) Microsoft Clustering
8 1 (0.34%) Puppet
8 1 (0.34%) Red Hat Satellite
8 1 (0.34%) SCSM
8 1 (0.34%) Terraform
8 1 (0.34%) vCenter Server
Vendors
1 175 (58.72%) Microsoft
2 171 (57.38%) VMware
3 77 (25.84%) Citrix
4 63 (21.14%) Cisco
5 29 (9.73%) Dell
5 29 (9.73%) Veeam
6 28 (9.40%) NetApp
7 22 (7.38%) HP
8 17 (5.70%) SolarWinds
9 13 (4.36%) Asigra
9 13 (4.36%) IBM
9 13 (4.36%) Juniper
10 12 (4.03%) EMC
10 12 (4.03%) Sophos
11 7 (2.35%) Avaya
11 7 (2.35%) Google
11 7 (2.35%) Red Hat
12 6 (2.01%) SonicWALL
13 5 (1.68%) F5
13 5 (1.68%) NEC