Period
to 19 November 2017

The median annual salary for a 3rd Line Support was £36,500 in advertised job vacancies during the 6 months to 19 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
19 Nov 2017
Same period 2016 Same period 2015
Rank 492 404 432
Rank change year-on-year -88 +28 -60
Permanent jobs requiring a 3rd Line Support 1022 1429 1579
As % of all permanent IT jobs advertised in the UK 0.57% 0.76% 0.72%
As % of the Job Titles category 0.60% 0.79% 0.75%
Number of salaries quoted 905 1306 1427
UK median annual salary £36,500 £35,000 £37,500
Median salary % change year-on-year +4.29% -6.67% +2.74%
10th Percentile £26,250 £27,250 £26,250
90th Percentile £48,750 £50,000 £50,000
UK excluding London median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% +1.45%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170720 182020 210826
% of permanent IT jobs with a recognized job title 95.77% 96.48% 96.45%
Number of salaries quoted 136880 152336 175085
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,500
% change year-on-year - +4.94% +1.25%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 6 months to 19 November 2017.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 19 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -72 980 £36,646 +3.23% 48
UK excluding London -47 741 £35,000 +2.94% 39
London -121 271 £40,000 - 10
South East -12 232 £35,000 -2.10% 7
North of England -37 141 £32,500 - 9
Midlands -29 125 £35,000 +1.45% 9
South West +3 121 £35,000 +4.48% 7
North West -2 95 £34,500 +6.15% 8
East of England +12 91 £42,500 +13.33% 6
West Midlands -24 72 £35,000 - 5
East Midlands -1 53 £35,500 +4.41% 4
Yorkshire -16 41 £29,000 -10.77%
Scotland -5 17 £33,500 -4.29% 1
Wales +10 13 £32,500 +4.84%
North East +9 5 £34,000 -9.93% 1
Northern Ireland -25 1 £27,500 -21.43%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 November 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support in the job title.

1 740 (72.41%) Windows
2 622 (60.86%) Active Directory
3 566 (55.38%) Microsoft
4 521 (50.98%) Windows Server
5 503 (49.22%) VMware
6 340 (33.27%) Office 365
7 338 (33.07%) MS Exchange
8 336 (32.88%) Windows Server 2012
9 299 (29.26%) VMware Infrastructure
10 296 (28.96%) ITIL
11 272 (26.61%) Citrix
12 267 (26.13%) Cisco
13 265 (25.93%) Firewall
13 265 (25.93%) Windows Server 2008
14 250 (24.46%) DNS
15 238 (23.29%) Hyper-V
16 229 (22.41%) SAN
17 206 (20.16%) Microsoft Certification
17 206 (20.16%) DHCP
18 205 (20.06%) LAN
19 200 (19.57%) WAN
20 186 (18.20%) SQL
21 184 (18.00%) Microsoft Azure
22 181 (17.71%) SQL Server
23 176 (17.22%) Windows 7
24 167 (16.34%) Microsoft Office
25 165 (16.14%) TCP/IP
26 153 (14.97%) SCCM
27 152 (14.87%) Cisco Certification
28 140 (13.70%) MCSE

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 338 (33.07%) MS Exchange
2 123 (12.04%) Exchange Server 2010
3 101 (9.88%) Skype for Business
4 94 (9.20%) SharePoint
5 84 (8.22%) Exchange Server 2013
6 46 (4.50%) IIS
7 41 (4.01%) Exchange Server 2007
8 23 (2.25%) Apache
9 20 (1.96%) SharePoint 2013
10 18 (1.76%) IBM Notes
11 13 (1.27%) Exchange Server 2003
12 10 (0.98%) JBoss
12 10 (0.98%) SharePoint Server
13 8 (0.78%) Tomcat
14 7 (0.68%) CMS
15 5 (0.49%) Blackberry Enterprise Server
15 5 (0.49%) SAS
16 4 (0.39%) WebSphere
17 3 (0.29%) Umbraco
17 3 (0.29%) WebLogic
Applications
1 167 (16.34%) Microsoft Office
2 14 (1.37%) MS Visio
3 11 (1.08%) Microsoft Excel
4 1 (0.098%) Chatbot
4 1 (0.098%) Microsoft PowerPoint
4 1 (0.098%) XMetaL
Business Applications
1 10 (0.98%) Dynamics CRM
2 3 (0.29%) Oracle EBS
3 2 (0.20%) Dynamics NAV
3 2 (0.20%) Markit EDM
3 2 (0.20%) SAP ERP
3 2 (0.20%) SDL Web 8
3 2 (0.20%) thinkFolio
3 2 (0.20%) Workfront
4 1 (0.098%) Dynamics AX
4 1 (0.098%) Infor CloudSuite Industrial (formerly SyteLine)
4 1 (0.098%) Infor M3
4 1 (0.098%) Movex
4 1 (0.098%) NetSuite
4 1 (0.098%) Remedy ITSM
4 1 (0.098%) Sage X3
4 1 (0.098%) Unit4 Business World
Cloud Services
1 340 (33.27%) Office 365
2 184 (18.00%) Microsoft Azure
3 64 (6.26%) Amazon AWS
4 39 (3.82%) Mimecast
5 20 (1.96%) PaaS
5 20 (1.96%) SaaS
6 12 (1.17%) Azure Active Directory
7 10 (0.98%) IaaS
8 7 (0.68%) OneDrive
9 6 (0.59%) AWS CloudFormation
9 6 (0.59%) Virtual Private Cloud
10 3 (0.29%) Cloud Computing
10 3 (0.29%) OpenDNS
11 2 (0.20%) Amazon EC2
11 2 (0.20%) Dynamics 365
11 2 (0.20%) Yammer
12 1 (0.098%) G Suite
12 1 (0.098%) IBM Cloud
12 1 (0.098%) SoftLayer
Communications & Networking
1 265 (25.93%) Firewall
2 250 (24.46%) DNS
3 229 (22.41%) SAN
4 206 (20.16%) DHCP
5 205 (20.06%) LAN
6 200 (19.57%) WAN
7 165 (16.14%) TCP/IP
8 97 (9.49%) VoIP
9 90 (8.81%) VLAN
10 86 (8.41%) VPN
11 77 (7.53%) Skype
12 49 (4.79%) Internet
13 41 (4.01%) MPLS
14 39 (3.82%) NAS
15 37 (3.62%) Remote Desktop
16 27 (2.64%) Unified Communications
16 27 (2.64%) Wireless
17 23 (2.25%) PBX
17 23 (2.25%) Wi-Fi
18 16 (1.57%) Cisco ASA
Database & Business Intelligence
1 181 (17.71%) SQL Server
2 30 (2.94%) SQL Server 2008
3 29 (2.84%) MySQL
4 18 (1.76%) SQL Server 2005
5 17 (1.66%) SQL Server 2012
6 16 (1.57%) Amazon RDS
7 13 (1.27%) Oracle Database
8 10 (0.98%) Big Data
8 10 (0.98%) Relational Database
8 10 (0.98%) SQL Server 2014
9 9 (0.88%) SQL Server Reporting Services
10 7 (0.68%) Data Warehouse
11 5 (0.49%) SQL Server Integration Services
12 3 (0.29%) Oracle Database 10g
13 2 (0.20%) Crystal Reports
13 2 (0.20%) MarkLogic
13 2 (0.20%) Oracle Reports
13 2 (0.20%) RDBMS
13 2 (0.20%) SQL Server 2000
13 2 (0.20%) SQL Server 2016
Development Applications
1 8 (0.78%) Visual Studio
2 5 (0.49%) SQL Server Management Studio (SSMS)
3 3 (0.29%) InstallShield
3 3 (0.29%) MSI
4 2 (0.20%) Codeship
4 2 (0.20%) Jenkins
4 2 (0.20%) Sonatype Nexus
4 2 (0.20%) Travis CI
5 1 (0.098%) Team Foundation Server
5 1 (0.098%) Toad
General
1 97 (9.49%) Finance
2 42 (4.11%) Telecoms
3 31 (3.03%) Retail
4 20 (1.96%) Banking
5 17 (1.66%) Legal
6 16 (1.57%) Games
7 15 (1.47%) Front Office
7 15 (1.47%) Manufacturing
8 10 (0.98%) Advertising
8 10 (0.98%) Law
9 9 (0.88%) Marketing
10 5 (0.49%) Electronics
10 5 (0.49%) Financial Institution
11 4 (0.39%) Investment Banking
12 3 (0.29%) French Language
12 3 (0.29%) Italian Language
13 2 (0.20%) Pharmaceutical
14 1 (0.098%) German Language
14 1 (0.098%) Publishing
14 1 (0.098%) Spanish Language
Libraries, Frameworks & Software Standards
1 37 (3.62%) Web Services
2 31 (3.03%) .NET
2 31 (3.03%) Software Packaging
3 11 (1.08%) HTML
4 10 (0.98%) ASP.NET
5 7 (0.68%) J2EE
6 6 (0.59%) .NET Framework
7 5 (0.49%) XML
8 3 (0.29%) ADSI
8 3 (0.29%) CSS
8 3 (0.29%) Flash
8 3 (0.29%) LAMP
8 3 (0.29%) ODBC
9 2 (0.20%) CGI
9 2 (0.20%) jQuery
9 2 (0.20%) RESTful
9 2 (0.20%) WAP
9 2 (0.20%) WebRTC
9 2 (0.20%) XSLT
10 1 (0.098%) AngularJS
Miscellaneous
1 87 (8.51%) Data Centre
2 41 (4.01%) Analytical Skills
3 37 (3.62%) Driving Licence
4 31 (3.03%) Clustering
5 22 (2.15%) Client/Server
6 14 (1.37%) Management Information System
7 13 (1.27%) AS400
7 13 (1.27%) Public Cloud
8 12 (1.17%) IBM Mainframe
8 12 (1.17%) Mainframe
9 11 (1.08%) iPad
10 9 (0.88%) Replication
11 8 (0.78%) Blackberry
11 8 (0.78%) Computer Science
11 8 (0.78%) Mobile App
11 8 (0.78%) PDA
11 8 (0.78%) PKI
11 8 (0.78%) Video Conferencing
12 7 (0.68%) Enterprise Storage
12 7 (0.68%) Virtual Team
Operating Systems
1 740 (72.41%) Windows
2 521 (50.98%) Windows Server
3 336 (32.88%) Windows Server 2012
4 265 (25.93%) Windows Server 2008
5 176 (17.22%) Windows 7
6 138 (13.50%) Windows 10
7 137 (13.41%) Linux
8 88 (8.61%) Windows 8
9 71 (6.95%) Windows Server 2003
10 55 (5.38%) Unix
11 46 (4.50%) Mac OS X
12 31 (3.03%) Windows XP
13 20 (1.96%) Red Hat Enterprise Linux
14 14 (1.37%) CentOS
15 12 (1.17%) OS/390
16 11 (1.08%) AIX
16 11 (1.08%) Apple iOS
17 6 (0.59%) Ubuntu
18 5 (0.49%) Android
19 4 (0.39%) Windows 2000 Server
Processes & Methodologies
1 296 (28.96%) ITIL
2 66 (6.46%) Disaster Recovery
3 52 (5.09%) Mentoring
4 51 (4.99%) Project Management
5 49 (4.79%) Migration
6 44 (4.31%) Problem Management
7 38 (3.72%) Change Management
7 38 (3.72%) Root Cause Analysis
8 36 (3.52%) Patch Management
8 36 (3.52%) Service Delivery
9 34 (3.33%) Service Management
10 33 (3.23%) Kalman Filter
11 32 (3.13%) CRM
12 30 (2.94%) Proactive Monitoring
13 28 (2.74%) Business Continuity
13 28 (2.74%) ITIL V3
14 26 (2.54%) Network Management
15 25 (2.45%) Incident Management
15 25 (2.45%) PRINCE2
16 23 (2.25%) Configuration Management
Programming Languages
1 186 (18.20%) SQL
2 125 (12.23%) PowerShell
3 38 (3.72%) Java
4 37 (3.62%) C#
5 21 (2.05%) PL/SQL
6 20 (1.96%) Shell Script
7 18 (1.76%) JavaScript
8 15 (1.47%) T-SQL
9 11 (1.08%) Bash Shell
9 11 (1.08%) VB
10 10 (0.98%) C
11 9 (0.88%) Python
12 7 (0.68%) VBScript
13 6 (0.59%) C++
13 6 (0.59%) VB6
14 4 (0.39%) VBA
15 3 (0.29%) Korn
15 3 (0.29%) Perl
16 2 (0.20%) AWK
16 2 (0.20%) VB.NET
Qualifications
1 206 (20.16%) Microsoft Certification
2 152 (14.87%) Cisco Certification
3 140 (13.70%) MCSE
4 121 (11.84%) CCNA
5 83 (8.12%) MCSA
6 55 (5.38%) Degree
7 53 (5.19%) CCNP
8 39 (3.82%) MCP
8 39 (3.82%) VMware Certified Professional (VCP)
9 32 (3.13%) Security Cleared
10 29 (2.84%) ITIL Certification
11 21 (2.05%) ITIL Foundation Certificate
11 21 (2.05%) MCITP
12 18 (1.76%) Citrix Certification
13 10 (0.98%) CCA
14 9 (0.88%) MCTS
15 8 (0.78%) HND
16 7 (0.68%) SC Cleared
17 6 (0.59%) CCIE
17 6 (0.59%) VERITAS Certified Professional (VCP)
Quality Assurance & Compliance
1 104 (10.18%) SLA
2 13 (1.27%) ISO/IEC 27001
3 8 (0.78%) COBIT
4 4 (0.39%) QA
5 2 (0.20%) GxP
6 1 (0.098%) HL7
6 1 (0.098%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.098%) PCI DSS
6 1 (0.098%) Sarbanes-Oxley
System Software
1 622 (60.86%) Active Directory
2 299 (29.26%) VMware Infrastructure
3 238 (23.29%) Hyper-V
4 89 (8.71%) vSphere
5 81 (7.93%) XenApp
6 66 (6.46%) VMware ESXi
7 43 (4.21%) Terminal Services
8 33 (3.23%) XenDesktop
9 24 (2.35%) Microsoft App-V
10 23 (2.25%) Virtual Machines
11 21 (2.05%) Virtual Servers
12 12 (1.17%) Virtual Desktop
13 9 (0.88%) VMware Server
14 8 (0.78%) OpenSIPS
15 6 (0.59%) BitLocker
15 6 (0.59%) XenServer
16 4 (0.39%) Microsoft Virtual Server
17 3 (0.29%) Citrix Presentation Server
17 3 (0.29%) Samba
17 3 (0.29%) VMware NSX
Systems Management
1 153 (14.97%) SCCM
2 60 (5.87%) Backup Exec
3 49 (4.79%) WSUS
4 40 (3.91%) SCOM
5 16 (1.57%) Systems Management Server (SMS)
6 15 (1.47%) Puppet
7 12 (1.17%) BMC PATROL
7 12 (1.17%) Microsoft Intune
7 12 (1.17%) Tivoli
7 12 (1.17%) Tivoli NetView
8 11 (1.08%) Symantec Enterprise Vault
8 11 (1.08%) vCenter Server
9 8 (0.78%) Opscode Chef
10 7 (0.68%) Microsoft Clustering
10 7 (0.68%) Microsoft Data Protection Manager
10 7 (0.68%) Norton AntiVirus
10 7 (0.68%) Symantec Endpoint Protection
11 6 (0.59%) Terraform
11 6 (0.59%) Tivoli Storage Manager
11 6 (0.59%) ZENworks
Vendors
1 566 (55.38%) Microsoft
2 503 (49.22%) VMware
3 272 (26.61%) Citrix
4 267 (26.13%) Cisco
5 101 (9.88%) HP
6 74 (7.24%) Veeam
7 57 (5.58%) Dell
8 39 (3.82%) NetApp
8 39 (3.82%) Oracle
9 36 (3.52%) Avaya
10 33 (3.23%) Symantec
11 30 (2.94%) Apple
12 27 (2.64%) F5
13 26 (2.54%) Juniper
14 22 (2.15%) IBM
14 22 (2.15%) Sophos
15 19 (1.86%) CheckPoint
15 19 (1.86%) SAP
16 18 (1.76%) Lotus
16 18 (1.76%) Palo Alto