Third Line Support
UK

The median Third Line Support salary in the UK is £42,500 per year according to job vacancies posted during the 6 months to 7 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 Dec 2023
Same period 2022 Same period 2021
Rank 469 764 697
Rank change year-on-year +295 -67 -230
Permanent jobs requiring a 3rd Line Support 272 314 412
As % of all permanent jobs advertised in the UK 0.51% 0.26% 0.32%
As % of the Job Titles category 0.54% 0.27% 0.34%
Number of salaries quoted 249 287 389
10th Percentile £32,500 £32,300 £31,250
25th Percentile £35,000 £36,250 £36,250
Median annual salary (50th Percentile) £42,500 £42,500 £40,000
Median % change year-on-year - +6.25% +3.90%
75th Percentile £52,500 £52,500 £47,500
90th Percentile £65,000 £57,500 £55,000
UK excluding London median annual salary £40,000 £41,250 £39,000
% change year-on-year -3.03% +5.77% +11.43%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,561 117,203 121,950
% of permanent jobs with a recognized job title 95.43% 95.41% 95.16%
Number of salaries quoted 36,942 73,752 84,378
10th Percentile £31,250 £32,798 £32,125
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 7 December 2023.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 7 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +305 264 £42,000 -2.33% 72
UK excluding London +263 209 £40,000 -3.03% 72
Work from Home +205 97 £39,500 -3.66% 27
South East +187 96 £41,000 - 24
London +207 61 £60,000 +33.33% 7
North of England +131 43 £37,250 -12.35% 19
Midlands +137 29 £42,500 - 16
South West +84 28 £35,500 -5.33% 2
West Midlands +139 27 £42,500 - 12
North West +104 22 £37,500 -16.67% 7
Yorkshire +97 12 £38,500 -6.10% 10
East of England +121 10 £44,500 +15.58% 3
North East +52 9 £32,500 +10.17% 2
Scotland +32 6 £47,500 +26.67% 9
East Midlands +46 2 £40,672 +11.43% 4
Wales +8 1 - -

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 7 December 2023, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 185 (68.01%) Active Directory
2 177 (65.07%) Microsoft
3 172 (63.24%) Windows
4 147 (54.04%) Azure
5 143 (52.57%) Microsoft 365
6 123 (45.22%) Windows Server
7 104 (38.24%) VMware
8 95 (34.93%) Firewall
9 90 (33.09%) DNS
10 74 (27.21%) Hyper-V
11 73 (26.84%) ITIL
12 70 (25.74%) DHCP
13 67 (24.63%) PowerShell
14 63 (23.16%) VMware Infrastructure
15 61 (22.43%) Social Skills
16 57 (20.96%) Microsoft Intune
17 55 (20.22%) Cisco
18 54 (19.85%) Customer Service
19 50 (18.38%) VPN
20 46 (16.91%) SQL Server
20 46 (16.91%) Problem-Solving
21 45 (16.54%) Windows Server 2016
22 44 (16.18%) Wireless
23 43 (15.81%) Windows Server 2019
24 39 (14.34%) Infrastructure Engineering
24 39 (14.34%) Windows 10
25 38 (13.97%) SharePoint
26 37 (13.60%) Degree
27 36 (13.24%) Security Cleared
27 36 (13.24%) WAN

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (13.97%) SharePoint
2 15 (5.51%) MS Exchange
3 5 (1.84%) IIS
Applications
1 24 (8.82%) Microsoft Office
Business Applications
1 12 (4.41%) Fidessa
2 4 (1.47%) Dynamics CRM
Cloud Services
1 147 (54.04%) Azure
2 143 (52.57%) Microsoft 365
3 29 (10.66%) Entra ID
4 22 (8.09%) AWS
5 12 (4.41%) Azure Monitor
6 11 (4.04%) Azure Cosmos DB
7 9 (3.31%) OneDrive
8 4 (1.47%) SaaS
9 3 (1.10%) GCP
9 3 (1.10%) WhatsApp
10 2 (0.74%) Azure Sentinel
10 2 (0.74%) IaaS
10 2 (0.74%) Mimecast
11 1 (0.37%) Dynamics 365
11 1 (0.37%) Google Workspace
11 1 (0.37%) PaaS
11 1 (0.37%) Power Platform
11 1 (0.37%) Serverless
Communications & Networking
1 95 (34.93%) Firewall
2 90 (33.09%) DNS
3 70 (25.74%) DHCP
4 50 (18.38%) VPN
5 44 (16.18%) Wireless
6 36 (13.24%) WAN
7 35 (12.87%) LAN
8 33 (12.13%) SAN
9 27 (9.93%) Internet
10 25 (9.19%) TCP/IP
11 21 (7.72%) VLAN
12 18 (6.62%) Wi-Fi
13 16 (5.88%) Remote Desktop
14 14 (5.15%) VoIP
15 13 (4.78%) BGP
15 13 (4.78%) OSPF
16 12 (4.41%) FIX Connectivity
17 11 (4.04%) Structured Cabling
18 9 (3.31%) SD-WAN
19 8 (2.94%) IPsec
Database & Business Intelligence
1 46 (16.91%) SQL Server
2 16 (5.88%) Amazon RDS
3 6 (2.21%) MySQL
4 3 (1.10%) SQL Server Integration Services
5 2 (0.74%) Relational Database
5 2 (0.74%) SQLPlus
6 1 (0.37%) PostgreSQL
General
1 61 (22.43%) Social Skills
2 28 (10.29%) Finance
3 26 (9.56%) Analytical Skills
4 22 (8.09%) Telecoms
5 16 (5.88%) Banking
6 8 (2.94%) Law
7 7 (2.57%) Documentation Skills
7 7 (2.57%) Legal
7 7 (2.57%) Public Sector
8 6 (2.21%) Manufacturing
8 6 (2.21%) Organisational Skills
9 5 (1.84%) Pharmaceutical
9 5 (1.84%) Retail
10 3 (1.10%) Electronics
10 3 (1.10%) Front Office
10 3 (1.10%) Marketing
11 2 (0.74%) French Language
11 2 (0.74%) German Language
11 2 (0.74%) Influencing Skills
11 2 (0.74%) Spanish Language
Libraries, Frameworks & Software Standards
1 12 (4.41%) FIX Protocol
2 2 (0.74%) .NET
2 2 (0.74%) SAML
3 1 (0.37%) 802.1X
3 1 (0.37%) REST
3 1 (0.37%) SOAP
3 1 (0.37%) WSH
Miscellaneous
1 25 (9.19%) Driving Licence
2 19 (6.99%) Data Centre
3 12 (4.41%) Eurex
3 12 (4.41%) Mainframe
4 8 (2.94%) Management Information System
4 8 (2.94%) Replication
5 5 (1.84%) Analytical Mindset
5 5 (1.84%) Fat Client
5 5 (1.84%) Thin Client
6 4 (1.47%) Clustering
6 4 (1.47%) Enterprise Storage
6 4 (1.47%) iPhone
6 4 (1.47%) NHS
7 3 (1.10%) Self-Motivation
8 2 (0.74%) iPad
8 2 (0.74%) Life Science
8 2 (0.74%) Mobile Computing
8 2 (0.74%) Public Cloud
8 2 (0.74%) Security Operations Centre
8 2 (0.74%) Smartphone
Operating Systems
1 172 (63.24%) Windows
2 123 (45.22%) Windows Server
3 45 (16.54%) Windows Server 2016
4 43 (15.81%) Windows Server 2019
5 39 (14.34%) Windows 10
6 30 (11.03%) Linux
7 24 (8.82%) Windows Server 2012
8 13 (4.78%) CentOS
9 12 (4.41%) Solaris
9 12 (4.41%) Ubuntu
9 12 (4.41%) Unix
10 11 (4.04%) Windows 8
11 7 (2.57%) VMS
11 7 (2.57%) Windows Server 2008
12 6 (2.21%) Windows Server 2003
13 5 (1.84%) Windows 7
14 4 (1.47%) Windows XP
15 3 (1.10%) Data ONTAP
15 3 (1.10%) Red Hat Enterprise Linux
16 2 (0.74%) Apple iOS
Processes & Methodologies
1 73 (26.84%) ITIL
2 54 (19.85%) Customer Service
3 46 (16.91%) Problem-Solving
4 39 (14.34%) Infrastructure Engineering
5 26 (9.56%) Disaster Recovery
6 20 (7.35%) Change Management
6 20 (7.35%) Root Cause Analysis
7 15 (5.51%) Migration
7 15 (5.51%) Proactive Monitoring
7 15 (5.51%) Service Management
8 14 (5.15%) Collaborative Working
8 14 (5.15%) ERP
9 13 (4.78%) High Availability
9 13 (4.78%) Mentoring
10 12 (4.41%) Client Onboarding
10 12 (4.41%) Incident Management
11 11 (4.04%) Cybersecurity
11 11 (4.04%) Mobile Device Management
11 11 (4.04%) Problem Management
11 11 (4.04%) Project Management
Programming Languages
1 67 (24.63%) PowerShell
2 26 (9.56%) SQL
3 12 (4.41%) Python
4 10 (3.68%) Bash
4 10 (3.68%) JavaScript
4 10 (3.68%) Perl
4 10 (3.68%) Ruby
5 3 (1.10%) T-SQL
6 2 (0.74%) C#
6 2 (0.74%) PL/SQL
6 2 (0.74%) VB.NET
7 1 (0.37%) VBScript
Qualifications
1 37 (13.60%) Degree
2 36 (13.24%) Security Cleared
3 27 (9.93%) SC Cleared
4 20 (7.35%) Cisco Certification
5 18 (6.62%) Microsoft Certification
6 15 (5.51%) CCNA
7 14 (5.15%) Azure Certification
8 12 (4.41%) CCNP
8 12 (4.41%) DV Cleared
9 11 (4.04%) BPSS Clearance
10 10 (3.68%) DBS Check
11 9 (3.31%) Network+ Certification
12 8 (2.94%) MCSE
13 7 (2.57%) MCP
14 5 (1.84%) ITIL Certification
14 5 (1.84%) JNCIA
15 4 (1.47%) A+ Certification
16 2 (0.74%) CCDA
16 2 (0.74%) CCDP
16 2 (0.74%) CCIE
Quality Assurance & Compliance
1 16 (5.88%) Cyber Essentials
2 14 (5.15%) SLA
3 8 (2.94%) ISO/IEC 27001
4 7 (2.57%) NCSC
5 1 (0.37%) Cyber Essentials PLUS
5 1 (0.37%) GDPR
5 1 (0.37%) PCI DSS
5 1 (0.37%) QA
System Software
1 185 (68.01%) Active Directory
2 74 (27.21%) Hyper-V
3 63 (23.16%) VMware Infrastructure
4 22 (8.09%) VMware ESXi
5 16 (5.88%) Firmware
6 13 (4.78%) Virtual Desktop
7 6 (2.21%) XenApp
7 6 (2.21%) XenDesktop
8 5 (1.84%) VMware Server
8 5 (1.84%) vSphere
9 4 (1.47%) Virtual Machines
10 3 (1.10%) VirtualBox
11 2 (0.74%) Microsoft App-V
11 2 (0.74%) Terminal Services
Systems Management
1 57 (20.96%) Microsoft Intune
2 24 (8.82%) SCCM
3 10 (3.68%) SCOM
3 10 (3.68%) WSUS
4 8 (2.94%) NetBackup
4 8 (2.94%) Terraform
5 7 (2.57%) SCSM
5 7 (2.57%) vCenter Server
6 3 (1.10%) Active Directory Federation Services
6 3 (1.10%) EMC NetWorker
6 3 (1.10%) McAfee ePO
6 3 (1.10%) Single Sign-On
6 3 (1.10%) vRealize
7 2 (0.74%) EdgeSight
7 2 (0.74%) Jamf Pro
8 1 (0.37%) Ansible
8 1 (0.37%) Backup Exec
Vendors
1 177 (65.07%) Microsoft
2 104 (38.24%) VMware
3 55 (20.22%) Cisco
4 36 (13.24%) HP
5 22 (8.09%) Veeam
6 21 (7.72%) Citrix
7 16 (5.88%) Juniper
8 15 (5.51%) Oracle
8 15 (5.51%) Red Hat
9 13 (4.78%) Fortinet
10 12 (4.41%) Bloomberg
10 12 (4.41%) CQG
10 12 (4.41%) ION Trading
10 12 (4.41%) Nimble Storage
10 12 (4.41%) Patsystems
10 12 (4.41%) Reuters
10 12 (4.41%) Trayport
11 11 (4.04%) Mitel
11 11 (4.04%) Zerto
12 9 (3.31%) Draytek