The median annual salary for a 3rd Line Support was £37,000 in advertised job vacancies during the 3 months to 29 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
3 months to
29 Apr 2017
Same period 2016 Same period 2015
Rank 469 388 351
Rank change year-on-year -81 -37  
Permanent jobs requiring a 3rd Line Support 489 821 1003
As % of all permanent IT jobs advertised in the UK 0.56% 0.79% 0.90%
As % of the Job Titles category 0.58% 0.82% 0.94%
Number of salaries quoted 426 720 862
Median salary £37,000 £36,000 £37,000
Median salary % change year-on-year +2.77% -2.70%  
90% offered a salary of more than £28,200 £27,500 £28,500
10% offered a salary of more than £50,000 £47,000 £50,000
UK excluding London median salary £35,000 £35,000 £35,000

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 83969 99568 107222
As % of all permanent IT job vacancies advertised in the UK 96.30% 96.34% 96.56%
Number of salaries quoted 69775 83625 87443
Median salary £45,000 £46,000 £45,000
Median salary % change year-on-year -2.17% +2.22%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

3rd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 3 months to 29 April 2017.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 29 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -67 475 £37,500 +4.16% 40
London +17 148 £41,000 +7.89% 8
South East -37 113 £35,000 -6.66% 9
North West -10 67 £32,500 -7.14% 4
East of England -40 38 £38,750 +10.71% 4
Manchester -23 35 £32,500 -11.56% 4
South West -4 33 £32,500 +1.56% 5
Yorkshire +7 32 £33,750 +4.65% 5
City of London +33 26 £36,000 +12.50% 2
Berkshire +20 26 £43,250 +16.89% 1
Cheshire +9 22 £32,500 +3.17%
Hertfordshire -6 22 £41,500 +10.66% 3
West Midlands -39 22 £40,000 +15.46% 1
Surrey +17 21 £32,500 -13.33%
Wiltshire +19 19 £30,000 -7.69% 1
Hampshire -30 18 £40,000 +5.26% 1
West Yorkshire +6 17 £37,500 +8.69% 4
Oxfordshire +10 15 £35,000 - 2
East Midlands -5 15 £35,000 +7.69% 3
Reading +18 14 £50,000 +29.03% 1
Leeds +6 13 £37,500 +7.14% 2
Kent +10 12 £30,000 -27.27% 1
Watford 0 10 £42,500 +6.25% 2
Bury - 10 £32,500 -
East Sussex +10 9 £40,000 -20.00%
Nottinghamshire +5 9 £25,331 -18.94% 1
South Yorkshire +4 9 £30,000 -25.92%
Nottingham +1 9 £25,331 -18.94% 1
Brighton - 9 £40,000 -
Dagenham - 9 £45,000 -

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 29 April 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support in the job title.

1 731 (71.67%) Windows
2 644 (63.14%) Active Directory
3 527 (51.67%) VMware
4 503 (49.31%) Microsoft
5 491 (48.14%) Windows Server
6 374 (36.67%) MS Exchange
7 329 (32.25%) Windows Server 2012
8 294 (28.82%) Cisco
9 290 (28.43%) Firewall
10 282 (27.65%) VMware Infrastructure
11 281 (27.55%) Windows Server 2008
12 279 (27.35%) ITIL
13 244 (23.92%) Citrix
14 242 (23.73%) Office 365
15 224 (21.96%) Hyper-V
16 210 (20.59%) SAN
16 210 (20.59%) DNS
17 207 (20.29%) SQL
18 191 (18.73%) SQL Server
19 187 (18.33%) LAN
20 186 (18.24%) WAN
21 165 (16.18%) Linux
22 163 (15.98%) Cisco Certification
23 161 (15.78%) DHCP
24 152 (14.90%) Microsoft Certification
25 151 (14.80%) Exchange Server 2010
26 143 (14.02%) CCNA
27 142 (13.92%) TCP/IP
28 137 (13.43%) Microsoft Office
29 131 (12.84%) Windows Server 2003

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 374 (36.67%) MS Exchange
2 151 (14.80%) Exchange Server 2010
3 130 (12.75%) Exchange Server 2013
4 101 (9.90%) IIS
5 82 (8.04%) Skype for Business
6 64 (6.27%) SharePoint
7 47 (4.61%) Exchange Server 2003
8 44 (4.31%) Exchange Server 2007
9 15 (1.47%) Blackberry Enterprise Server
10 11 (1.08%) Apache
11 9 (0.88%) Confluence
11 9 (0.88%) Tomcat
12 8 (0.78%) Site Server
13 7 (0.69%) SharePoint 2013
14 6 (0.59%) CMS
15 5 (0.49%) IBM Notes
16 4 (0.39%) JBoss
16 4 (0.39%) SAS
16 4 (0.39%) WebSphere
17 3 (0.29%) BizTalk Server
Applications
1 137 (13.43%) Microsoft Office
2 5 (0.49%) Microsoft Excel
3 2 (0.20%) Spreadsheet
Business Applications
1 4 (0.39%) Dynamics CRM
2 2 (0.20%) Dynamics NAV
2 2 (0.20%) SAP Oil and Gas
3 1 (0.098%) NetSuite
3 1 (0.098%) Oracle Applications
Cloud Services
1 242 (23.73%) Office 365
2 115 (11.27%) Microsoft Azure
3 46 (4.51%) Amazon AWS
4 19 (1.86%) SaaS
5 15 (1.47%) Mimecast
6 14 (1.37%) IaaS
7 12 (1.18%) PaaS
8 7 (0.69%) Google Cloud Platform
8 7 (0.69%) Virtual Private Cloud
9 5 (0.49%) OneDrive
10 4 (0.39%) Azure Active Directory
11 3 (0.29%) Cloud Computing
11 3 (0.29%) G Suite
11 3 (0.29%) Yammer
12 2 (0.20%) Dropbox
13 1 (0.098%) Boomi
13 1 (0.098%) Dynamics 365
Communications & Networking
1 290 (28.43%) Firewall
2 210 (20.59%) DNS
2 210 (20.59%) SAN
3 187 (18.33%) LAN
4 186 (18.24%) WAN
5 161 (15.78%) DHCP
6 142 (13.92%) TCP/IP
7 122 (11.96%) VLAN
8 94 (9.22%) VPN
9 79 (7.75%) VoIP
10 67 (6.57%) Internet
11 65 (6.37%) Skype
12 53 (5.20%) Wireless
13 52 (5.10%) NAS
14 40 (3.92%) Remote Desktop
15 33 (3.24%) Network Security
16 31 (3.04%) Cisco ASA
17 30 (2.94%) MPLS
18 23 (2.25%) Wi-Fi
19 21 (2.06%) BGP
Database & Business Intelligence
1 191 (18.73%) SQL Server
2 23 (2.25%) SQL Server 2008
3 13 (1.27%) SQL Server 2005
4 12 (1.18%) SQL Server 2012
5 11 (1.08%) Amazon RDS
6 7 (0.69%) MySQL
7 5 (0.49%) Relational Database
7 5 (0.49%) Snowflake Schema
7 5 (0.49%) SQL Server 2014
8 4 (0.39%) MS Access
8 4 (0.39%) Oracle Database
9 3 (0.29%) DB2
9 3 (0.29%) PostgreSQL
10 2 (0.20%) Crystal Reports
10 2 (0.20%) GIS
10 2 (0.20%) Informix
10 2 (0.20%) Oracle BI EE
10 2 (0.20%) Oracle Database 10g
10 2 (0.20%) SQL Server 2016
11 1 (0.098%) NoSQL
Development Applications
1 15 (1.47%) JIRA
2 5 (0.49%) Team Foundation Server
3 4 (0.39%) MSI
4 3 (0.29%) Subversion
5 2 (0.20%) Ant
5 2 (0.20%) Git (software)
5 2 (0.20%) PowerBuilder
5 2 (0.20%) Protractor
5 2 (0.20%) TortoiseSVN
5 2 (0.20%) Visual Studio
6 1 (0.098%) Jenkins
6 1 (0.098%) Maven
General
1 125 (12.25%) Finance
2 57 (5.59%) Retail
3 48 (4.71%) Telecoms
4 28 (2.75%) Banking
5 27 (2.65%) Law
6 17 (1.67%) Legal
6 17 (1.67%) Manufacturing
7 11 (1.08%) Back Office
8 9 (0.88%) Advertising
9 7 (0.69%) Financial Institution
10 6 (0.59%) Marketing
11 5 (0.49%) Games
12 4 (0.39%) Automotive
12 4 (0.39%) Multimedia
13 3 (0.29%) Investment Banking
14 2 (0.20%) Electronics
14 2 (0.20%) French Language
14 2 (0.20%) German Language
14 2 (0.20%) Publishing
15 1 (0.098%) Front Office
Libraries, Frameworks & Software Standards
1 42 (4.12%) .NET
2 14 (1.37%) HTML
2 14 (1.37%) Web Services
3 12 (1.18%) Middleware
4 11 (1.08%) Software Packaging
4 11 (1.08%) XML
5 10 (0.98%) LAMP
6 7 (0.69%) COM
7 6 (0.59%) Flash
8 5 (0.49%) Ajax
8 5 (0.49%) CSS
8 5 (0.49%) jQuery
9 4 (0.39%) AngularJS
10 3 (0.29%) Angular 2
10 3 (0.29%) RabbitMQ
11 2 (0.20%) Hibernate
11 2 (0.20%) Spring
11 2 (0.20%) Spring MVC
12 1 (0.098%) ASP.NET
12 1 (0.098%) J2EE
Miscellaneous
1 73 (7.16%) Data Centre
2 49 (4.80%) Clustering
3 42 (4.12%) Analytical Skills
4 37 (3.63%) Blackberry
5 34 (3.33%) Driving Licence
6 29 (2.84%) Management Information System
7 26 (2.55%) Computer Science
8 20 (1.96%) Fat Client
8 20 (1.96%) Thin Client
9 19 (1.86%) EPoS
10 14 (1.37%) iPad
11 12 (1.18%) HP StoreVirtual
12 10 (0.98%) Linux Command Line
13 9 (0.88%) Hybrid Cloud
13 9 (0.88%) iPhone
13 9 (0.88%) User Experience
13 9 (0.88%) Video Conferencing
14 8 (0.78%) Virtual Team
15 7 (0.69%) PKI
15 7 (0.69%) Public Cloud
Operating Systems
1 731 (71.67%) Windows
2 491 (48.14%) Windows Server
3 329 (32.25%) Windows Server 2012
4 281 (27.55%) Windows Server 2008
5 165 (16.18%) Linux
6 131 (12.84%) Windows Server 2003
7 116 (11.37%) Windows 7
8 48 (4.71%) Windows 10
9 43 (4.22%) Windows 8
10 34 (3.33%) Apple iOS
11 33 (3.24%) Unix
12 30 (2.94%) Windows XP
13 29 (2.84%) Android
14 25 (2.45%) Mac OS X
15 17 (1.67%) Red Hat Enterprise Linux
16 16 (1.57%) Mac OS
17 14 (1.37%) Windows Vista
18 9 (0.88%) CentOS
19 8 (0.78%) AIX
20 4 (0.39%) HPUX
Processes & Methodologies
1 279 (27.35%) ITIL
2 67 (6.57%) Service Management
3 61 (5.98%) Mentoring
4 48 (4.71%) Migration
5 42 (4.12%) Incident Management
6 41 (4.02%) Service Delivery
7 40 (3.92%) Disaster Recovery
8 33 (3.24%) Root Cause Analysis
8 33 (3.24%) Time Management
9 30 (2.94%) High Availability
9 30 (2.94%) ITIL V3
10 27 (2.65%) E-Commerce
11 26 (2.55%) Server Building
12 25 (2.45%) Presales
13 24 (2.35%) Change Management
13 24 (2.35%) Mobile Device Management
14 22 (2.16%) Kalman Filter
14 22 (2.16%) Project Management
15 20 (1.96%) Network Design
16 18 (1.76%) DevOps
Programming Languages
1 207 (20.29%) SQL
2 112 (10.98%) PowerShell
3 37 (3.63%) C#
4 32 (3.14%) Shell Script
5 26 (2.55%) VB
6 18 (1.76%) Java
7 17 (1.67%) VBScript
8 16 (1.57%) C
9 10 (0.98%) Bash Shell
10 9 (0.88%) JavaScript
10 9 (0.88%) VBA
11 8 (0.78%) T-SQL
12 5 (0.49%) PHP
12 5 (0.49%) VB.NET
13 3 (0.29%) PL/SQL
13 3 (0.29%) RPG
14 2 (0.20%) Delphi
14 2 (0.20%) Python
14 2 (0.20%) VB6
14 2 (0.20%) VC++
Qualifications
1 163 (15.98%) Cisco Certification
2 152 (14.90%) Microsoft Certification
3 143 (14.02%) CCNA
4 101 (9.90%) MCSE
5 69 (6.76%) CCNP
5 69 (6.76%) MCSA
6 46 (4.51%) MCP
7 44 (4.31%) Degree
8 43 (4.22%) VMware Certified Professional (VCP)
9 35 (3.43%) ITIL Certification
9 35 (3.43%) MCITP
10 28 (2.75%) CCIE
11 23 (2.25%) A+ Certification
12 16 (1.57%) Citrix Certification
13 15 (1.47%) Security Cleared
14 14 (1.37%) Network+ Certification
15 9 (0.88%) CCA
15 9 (0.88%) CCAA
16 8 (0.78%) CCNP Voice
16 8 (0.78%) MCTS
Quality Assurance & Compliance
1 111 (10.88%) SLA
2 24 (2.35%) PCI DSS
3 9 (0.88%) ISO/IEC 27001
4 4 (0.39%) SSAE 16
5 2 (0.20%) HL7
5 2 (0.20%) ISO 9000
5 2 (0.20%) Sarbanes-Oxley
6 1 (0.098%) DICOM
System Software
1 644 (63.14%) Active Directory
2 282 (27.65%) VMware Infrastructure
3 224 (21.96%) Hyper-V
4 98 (9.61%) XenApp
5 74 (7.25%) vSphere
6 57 (5.59%) XenDesktop
7 50 (4.90%) Terminal Services
8 34 (3.33%) VMware ESXi
9 23 (2.25%) VMware ESX
10 21 (2.06%) VMware Workstation
11 16 (1.57%) Microsoft App-V
12 14 (1.37%) VMware Server
12 14 (1.37%) XenServer
13 12 (1.18%) Virtual Servers
14 10 (0.98%) Virtual Desktop
14 10 (0.98%) Virtual Machines
15 6 (0.59%) Microsoft Virtual Server
16 4 (0.39%) OpenSIPS
17 3 (0.29%) Terminal Server
18 2 (0.20%) Xen
Systems Management
1 128 (12.55%) SCCM
2 70 (6.86%) WSUS
3 58 (5.69%) Backup Exec
4 29 (2.84%) SCOM
5 21 (2.06%) Norton AntiVirus
6 14 (1.37%) vCenter Server
7 13 (1.27%) Puppet
8 12 (1.18%) Microsoft Data Protection Manager
8 12 (1.18%) NetBackup
9 11 (1.08%) Opscode Chef
10 9 (0.88%) SCDPM
11 8 (0.78%) Microsoft Clustering
11 8 (0.78%) SCVMM
12 6 (0.59%) FortiGate
12 6 (0.59%) HP Data Protector
12 6 (0.59%) Nagios
12 6 (0.59%) Opsview
13 5 (0.49%) McAfee ePO
13 5 (0.49%) ZENworks
14 4 (0.39%) Ansible
Vendors
1 527 (51.67%) VMware
2 503 (49.31%) Microsoft
3 294 (28.82%) Cisco
4 244 (23.92%) Citrix
5 130 (12.75%) HP
6 74 (7.25%) Dell
7 73 (7.16%) NetApp
8 65 (6.37%) Avaya
9 63 (6.18%) Veeam
10 43 (4.22%) Symantec
11 38 (3.73%) Juniper
12 37 (3.63%) SonicWALL
13 32 (3.14%) CheckPoint
13 32 (3.14%) EMC
13 32 (3.14%) Sophos
14 28 (2.75%) Apple
15 25 (2.45%) Red Hat
16 23 (2.25%) Intel Security
17 22 (2.16%) Oracle
18 21 (2.06%) WatchGuard
Bournemouth, Dorset
Team Jobs
Salary: From £25,000 to £30,000 per annum 25days hols,pension,PMI,paid overtim
Posted: 21 hours ago
Nottingham, Nottinghamshire
HAYS INFORMATION TECHNOLOGY
Salary: £23000.00 - £25000.00 per annum
Posted: 21 hours ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 28-35k
Posted: 21 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £25000 - £35000 per annum + + Benefits + OnCall
Posted: Yesterday
Leicester, Leicestershire
Senitor Associates
Salary: £30000 per annum
Posted: Yesterday
City, London
Ashdown IT
Salary: £50000 per annum + benefits
Posted: Yesterday
Coventry, West Midlands (County)
Oscar
Salary: £20000 - £32000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
CoreCom Consulting
Salary: £30000 - £35000 per annum + Pension, bens
Posted: Yesterday
York, North Yorkshire
The Bridge Ltd
Salary: From £35,000 to £40,000 per annum
Posted: Yesterday
Greater Manchester
ARC IT Recruitment Ltd
Salary: to 40k plus benefits
Posted: 22 hours ago
Haywards Heath, West Sussex
ARC IT Recruitment Ltd
Salary: to 40k plus benefits
Posted: 22 hours ago
Rochdale, Lancashire
Itecco
Salary: £25000 - £35000 per annum + Benefits
Posted: 21 hours ago
Wiltshire
Roc Search
Salary: £30000 - £40000 per annum
Posted: 2 days ago
South East London
Stepstone
Salary: Competitive Salary plus 29 days holiday & Group Pension Scheme
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: From £30,000 to £40,000 per annum
Posted: Yesterday
Bournemouth, Dorset
Spectrum IT Recruitment (South) Ltd
Salary: £30000 - £36000 per annum + training & benefits
Posted: 4 days ago
Leeds, West Yorkshire
Spring Technology
Posted: Yesterday
Bedford, Bedfordshire
Davanti Solutions
Salary: £45,500 per annum Company pension,Travel expenses,Laptop/Mobile,Free w
Posted: Yesterday
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £35,000 per annum + on-call allowance + Bonus + Benefits
Posted: 21 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £30000 - £40000 per annum + Good Benefits
Posted: 23 hours ago
City, London
SoCode Limited
Salary: £40k - 45k per year + Bonus + Package + Career Progression
Posted: 3 days ago
West Sussex
Code Red Associates
Salary: 12mth Fixed Term, £35k-£43k + Bens
Posted: 2 days ago
London
Nigel Frank International
Salary: £28000 - £32000 per annum + benefits!
Posted: Yesterday
Manchester
Guru Careers
Salary: Competitive + Benefits & Training
Posted: 2 days ago
Folkestone, Kent
Deerfoot IT Resources Ltd
Salary: £40000 - £45000 per annum
Posted: 3 days ago
Watford, Hertfordshire
Berkeley Square IT
Salary: £35000 - £45000 Per Annum
Posted: 2 days ago
Reading, Berkshire
83Zero
Salary: From £40,000 to £50,000 per annum + Excellent Company Benefits
Posted: 2 days ago
Manchester
Recruitment Genius Ltd
Salary: £18000 - £25000 per annum
Posted: 5 days ago
Leicester, Leicestershire
Rebel Recruitment
Salary: From £30,000 to £40,000 per annum
Posted: 5 days ago
Bradford, West Yorkshire
The Bridge Ltd
Salary: Up to £28,000 per annum
Posted: 4 days ago