3rd Line Support Jobs

Third Line Support
UK

The median Third Line Support salary in the UK is £40,000 per year, according to job vacancies posted during the 6 months leading to 26 July 2024.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Jul 2024
Same period 2023 Same period 2022
Rank 542 667 865
Rank change year-on-year +125 +198 -217
Permanent jobs requiring a 3rd Line Support 325 223 422
As % of all permanent jobs advertised in the UK 0.36% 0.28% 0.24%
As % of the Job Titles category 0.38% 0.30% 0.25%
Number of salaries quoted 293 200 394
10th Percentile £31,250 £32,500 £31,250
25th Percentile £34,500 £35,400 £35,500
Median annual salary (50th Percentile) £40,000 £40,000 £42,500
Median % change year-on-year - -5.88% +6.25%
75th Percentile £46,250 £50,000 £52,500
90th Percentile £52,500 £57,500 £57,500
UK excluding London median annual salary £40,000 £39,500 £41,125
% change year-on-year +1.27% -3.95% +3.30%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 85,709 74,085 167,386
% of permanent jobs with a recognized job title 94.83% 91.81% 95.50%
Number of salaries quoted 58,134 51,472 87,435
10th Percentile £30,000 £32,500 £32,500
25th Percentile £40,000 £43,800 £43,750
Median annual salary (50th Percentile) £55,000 £60,000 £60,000
Median % change year-on-year -8.33% - +9.09%
75th Percentile £71,250 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,000 £52,000
% change year-on-year -5.66% +1.92% +9.47%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 26 July 2024.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 26 July 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +110 301 £40,000 - 31
UK excluding London +68 288 £40,000 +1.27% 34
Work from Home +116 133 £37,500 -6.25% 16
South East +13 100 £40,000 - 12
North of England +48 70 £35,500 -5.33% 7
Midlands +9 44 £40,000 +6.67% 5
South West +20 38 £45,000 +28.57% 3
London +76 32 £48,750 -7.14% 1
North East +15 29 £32,500 -9.72% 3
Yorkshire +66 24 £37,500 +7.14% 1
West Midlands +7 24 £36,500 -2.67% 3
East Midlands -8 20 £46,250 +26.71% 2
North West -3 17 £35,000 -20.00% 3
East of England -4 17 £45,000 +12.50% 3
Scotland -32 16 £40,000 +1.27% 4
Wales +29 3 £45,000 +25.00% 1

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 26 July 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 192 (59.08%) Windows
2 177 (54.46%) Microsoft
3 171 (52.62%) Microsoft 365
4 157 (48.31%) Azure
5 150 (46.15%) Active Directory
6 140 (43.08%) Firewall
7 128 (39.38%) VMware
7 128 (39.38%) Windows Server
8 103 (31.69%) VMware Infrastructure
9 93 (28.62%) Hyper-V
10 89 (27.38%) Microsoft Exchange
11 88 (27.08%) ITIL
11 88 (27.08%) Social Skills
12 76 (23.38%) SharePoint
13 72 (22.15%) Microsoft Intune
14 65 (20.00%) SQL
15 59 (18.15%) SQL Server
16 58 (17.85%) DNS
17 56 (17.23%) Citrix
17 56 (17.23%) Problem-Solving
18 54 (16.62%) Veeam
19 52 (16.00%) WAN
20 51 (15.69%) Cisco
21 47 (14.46%) Microsoft Certification
21 47 (14.46%) SAN
22 43 (13.23%) DHCP
22 43 (13.23%) Entra ID
23 42 (12.92%) LAN
23 42 (12.92%) PowerShell
24 39 (12.00%) Microsoft Office

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 89 (27.38%) Microsoft Exchange
2 76 (23.38%) SharePoint
3 13 (4.00%) IIS
4 4 (1.23%) Exchange Server 2000
4 4 (1.23%) Exchange Server 2007
4 4 (1.23%) Exchange Server 2010
4 4 (1.23%) Exchange Server 2013
Applications
1 39 (12.00%) Microsoft Office
2 16 (4.92%) Microsoft Excel
3 1 (0.31%) MS Visio
Business Applications
1 3 (0.92%) Fidessa
2 1 (0.31%) Dynamics CRM
2 1 (0.31%) Dynamics NAV
Cloud Services
1 171 (52.62%) Microsoft 365
2 157 (48.31%) Azure
3 43 (13.23%) Entra ID
4 29 (8.92%) OneDrive
5 22 (6.77%) IaaS
6 17 (5.23%) SaaS
7 13 (4.00%) AWS
7 13 (4.00%) Power Platform
8 11 (3.38%) Google Workspace
8 11 (3.38%) PaaS
9 9 (2.77%) Azure Sentinel
10 5 (1.54%) Mimecast
11 4 (1.23%) Azure Stack
11 4 (1.23%) Nutanix
12 1 (0.31%) Azure Storage
12 1 (0.31%) Cloudflare
12 1 (0.31%) Dynamics 365
12 1 (0.31%) GCP
Communications & Networking
1 140 (43.08%) Firewall
2 58 (17.85%) DNS
3 52 (16.00%) WAN
4 47 (14.46%) SAN
5 43 (13.23%) DHCP
6 42 (12.92%) LAN
7 37 (11.38%) Wi-Fi
8 33 (10.15%) TCP/IP
9 30 (9.23%) VPN
10 24 (7.38%) Wireless
11 16 (4.92%) SD-WAN
11 16 (4.92%) VLAN
12 12 (3.69%) VoIP
13 9 (2.77%) Remote Desktop
13 9 (2.77%) WLAN
14 7 (2.15%) Fibre Channel
15 6 (1.85%) FTP
15 6 (1.85%) VSAN
16 5 (1.54%) BGP
16 5 (1.54%) Internet
Database & Business Intelligence
1 59 (18.15%) SQL Server
2 20 (6.15%) Amazon RDS
3 2 (0.62%) MariaDB
3 2 (0.62%) MongoDB
3 2 (0.62%) MySQL
3 2 (0.62%) Power BI
Development Applications
1 4 (1.23%) JIRA
2 2 (0.62%) Bitbucket
3 1 (0.31%) Hudson
General
1 88 (27.08%) Social Skills
2 31 (9.54%) Analytical Skills
3 19 (5.85%) Documentation Skills
3 19 (5.85%) Law
4 12 (3.69%) Finance
5 11 (3.38%) Inclusion and Diversity
6 10 (3.08%) French Language
6 10 (3.08%) German Language
6 10 (3.08%) Manufacturing
6 10 (3.08%) Organisational Skills
6 10 (3.08%) Telecoms
7 7 (2.15%) Games
8 6 (1.85%) Banking
8 6 (1.85%) Public Sector
9 3 (0.92%) Pharmaceutical
10 2 (0.62%) Advertising
10 2 (0.62%) Legal
10 2 (0.62%) Marketing
10 2 (0.62%) Retail
11 1 (0.31%) Electronics
Libraries, Frameworks & Software Standards
1 3 (0.92%) 802.1X
1 3 (0.92%) FIX Protocol
2 1 (0.31%) SAML
2 1 (0.31%) Web Services
Miscellaneous
1 28 (8.62%) Driving Licence
2 26 (8.00%) Replication
3 21 (6.46%) Enterprise Storage
4 17 (5.23%) Self-Motivation
5 16 (4.92%) Clustering
6 11 (3.38%) Data Centre
6 11 (3.38%) Management Information System
7 10 (3.08%) Client/Server
8 9 (2.77%) Video Conferencing
9 5 (1.54%) Low-Code
10 4 (1.23%) Private Cloud
10 4 (1.23%) Security Operations Centre
10 4 (1.23%) Smartphone
11 3 (0.92%) Eurex
12 2 (0.62%) EPoS
12 2 (0.62%) iPad
12 2 (0.62%) iPhone
12 2 (0.62%) Team-Oriented Environment
13 1 (0.31%) Security Posture
13 1 (0.31%) Thin Client
Operating Systems
1 192 (59.08%) Windows
2 128 (39.38%) Windows Server
3 36 (11.08%) Windows 10
4 28 (8.62%) Windows Server 2016
5 18 (5.54%) Linux
6 15 (4.62%) Windows Server 2012
7 10 (3.08%) Windows Server 2019
8 9 (2.77%) Android
8 9 (2.77%) Apple iOS
9 8 (2.46%) Windows Server 2008
10 7 (2.15%) Windows 7
10 7 (2.15%) Windows 8
11 6 (1.85%) CentOS
11 6 (1.85%) Mac OS
12 5 (1.54%) Debian
12 5 (1.54%) Ubuntu
13 3 (0.92%) Mac OS X
13 3 (0.92%) Solaris
13 3 (0.92%) Unix
14 2 (0.62%) Windows XP
Processes & Methodologies
1 88 (27.08%) ITIL
2 56 (17.23%) Problem-Solving
3 37 (11.38%) Customer Service
4 30 (9.23%) Incident Management
5 27 (8.31%) Infrastructure Engineering
6 24 (7.38%) Cybersecurity
7 17 (5.23%) Problem Management
7 17 (5.23%) Project Management
8 15 (4.62%) Mentoring
8 15 (4.62%) Migration
9 14 (4.31%) Change Control
9 14 (4.31%) Multi-Factor Authentication
9 14 (4.31%) Service Management
10 13 (4.00%) Disaster Recovery
10 13 (4.00%) Proactive Maintenance
11 12 (3.69%) Project Delivery
11 12 (3.69%) Root Cause Analysis
12 11 (3.38%) Agile
12 11 (3.38%) Patch Management
12 11 (3.38%) Process Improvement
Programming Languages
1 65 (20.00%) SQL
2 42 (12.92%) PowerShell
3 3 (0.92%) Bash
3 3 (0.92%) JavaScript
3 3 (0.92%) Perl
3 3 (0.92%) Python
3 3 (0.92%) Ruby
Qualifications
1 47 (14.46%) Microsoft Certification
2 37 (11.38%) Degree
3 25 (7.69%) Cisco Certification
4 19 (5.85%) MCSE
4 19 (5.85%) Security Cleared
5 17 (5.23%) CCNP
6 16 (4.92%) Azure Certification
7 12 (3.69%) CCNA
8 11 (3.38%) SC Cleared
9 9 (2.77%) DBS Check
9 9 (2.77%) MCSA
10 6 (1.85%) MCP
10 6 (1.85%) VMware Certified Professional (VCP)
11 5 (1.54%) DV Cleared
11 5 (1.54%) ITIL Foundation Certificate
12 4 (1.23%) Network+ Certification
13 3 (0.92%) Computer Science Degree
13 3 (0.92%) RHCT
14 2 (0.62%) CompTIA Security+
14 2 (0.62%) ITIL Certification
Quality Assurance & Compliance
1 5 (1.54%) QA
1 5 (1.54%) SLA
2 4 (1.23%) ISO/IEC 27001
3 3 (0.92%) GDPR
4 2 (0.62%) NIST
4 2 (0.62%) PCI DSS
5 1 (0.31%) Cyber Essentials
5 1 (0.31%) GxP
System Software
1 150 (46.15%) Active Directory
2 103 (31.69%) VMware Infrastructure
3 93 (28.62%) Hyper-V
4 15 (4.62%) vSphere
5 11 (3.38%) Terminal Services
6 10 (3.08%) Virtual Desktop
7 9 (2.77%) Virtual Machines
7 9 (2.77%) VMware ESXi
7 9 (2.77%) XenApp
8 8 (2.46%) XenDesktop
9 5 (1.54%) VirtualBox
10 3 (0.92%) KVM
11 1 (0.31%) DFS Replication
11 1 (0.31%) Firmware
11 1 (0.31%) Xen
Systems Management
1 72 (22.15%) Microsoft Intune
2 26 (8.00%) SCCM
3 14 (4.31%) Microsoft Clustering
4 8 (2.46%) Active Directory Federation Services
4 8 (2.46%) SCOM
5 6 (1.85%) Autotask
6 5 (1.54%) Jamf Pro
7 3 (0.92%) FortiGate
7 3 (0.92%) vCenter Server
7 3 (0.92%) ZENworks
8 1 (0.31%) DatAdvantage
8 1 (0.31%) Dell DRAC
8 1 (0.31%) Failover Clustering
8 1 (0.31%) NetBackup
8 1 (0.31%) OPNET
8 1 (0.31%) QRadar
8 1 (0.31%) Single Sign-On
8 1 (0.31%) Symantec Endpoint Protection
8 1 (0.31%) vRealize
8 1 (0.31%) WSUS
Vendors
1 177 (54.46%) Microsoft
2 128 (39.38%) VMware
3 56 (17.23%) Citrix
4 54 (16.62%) Veeam
5 51 (15.69%) Cisco
6 21 (6.46%) HP
7 15 (4.62%) Datto
7 15 (4.62%) Meraki
8 14 (4.31%) Sophos
9 13 (4.00%) Dell
10 10 (3.08%) Draytek
10 10 (3.08%) WatchGuard
11 7 (2.15%) Google
11 7 (2.15%) SolarWinds
12 6 (1.85%) Juniper
12 6 (1.85%) Red Hat
13 5 (1.54%) ConnectWise
14 4 (1.23%) ESET
14 4 (1.23%) LogicMonitor
14 4 (1.23%) Palo Alto