Period
to 21 August 2017

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies during the 6 months to 21 August 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
21 Aug 2017
Same period 2016 Same period 2015
Rank 475 387 406
Rank change year-on-year -88 +19 -30
Permanent jobs requiring a 3rd Line Support 1006 1554 1715
As % of all permanent IT jobs advertised in the UK 0.57% 0.79% 0.79%
As % of the Job Titles category 0.60% 0.82% 0.81%
Number of salaries quoted 882 1418 1537
UK median annual salary £35,000 £35,250 £37,500
Median salary % change year-on-year -0.71% -6.00% +7.14%
10th Percentile £26,250 £26,675 £26,250
90th Percentile £49,950 £48,750 £50,000
UK excluding London median annual salary £35,000 £35,000 £35,000

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 168775 190147 210577
As % of all permanent IT job vacancies advertised in the UK 95.89% 96.49% 96.47%
Number of salaries quoted 136047 159941 173454
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,750 £26,250
90th Percentile £78,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 6 months to 21 August 2017.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 21 August 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -79 972 £35,000 -2.78% 64
UK excluding London -60 724 £35,000 - 55
London -74 273 £40,000 +3.90% 10
South East -31 223 £35,000 -6.67% 16
North of England -26 177 £32,500 - 15
North West -17 109 £32,500 -7.14% 11
South West -20 109 £33,500 +3.08% 7
Midlands -65 96 £37,500 +12.95% 9
East of England -38 95 £40,000 +6.67% 7
Yorkshire -4 65 £32,000 +3.23% 3
West Midlands -55 61 £40,000 +17.65% 5
East Midlands -19 35 £36,000 +10.77% 4
Wales +4 14 £32,500 +8.33%
Scotland +8 12 £37,000 +12.98%
North East +20 3 £27,500 +25.00% 1

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 August 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support in the job title.

1 737 (73.26%) Windows
2 622 (61.83%) Active Directory
3 569 (56.56%) Microsoft
4 519 (51.59%) Windows Server
5 493 (49.01%) VMware
6 325 (32.31%) Windows Server 2012
7 311 (30.91%) MS Exchange
8 291 (28.93%) ITIL
8 291 (28.93%) Office 365
9 283 (28.13%) Windows Server 2008
10 279 (27.73%) VMware Infrastructure
11 271 (26.94%) Firewall
12 261 (25.94%) Cisco
13 244 (24.25%) Citrix
14 240 (23.86%) DNS
15 228 (22.66%) Hyper-V
16 223 (22.17%) SAN
17 203 (20.18%) DHCP
18 202 (20.08%) WAN
19 200 (19.88%) LAN
20 183 (18.19%) SQL
21 177 (17.59%) Microsoft Certification
22 162 (16.10%) SQL Server
23 158 (15.71%) Microsoft Office
24 157 (15.61%) Linux
25 151 (15.01%) Windows 7
26 147 (14.61%) Cisco Certification
27 146 (14.51%) TCP/IP
28 143 (14.21%) SCCM
29 128 (12.72%) Microsoft Azure

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 311 (30.91%) MS Exchange
2 124 (12.33%) Exchange Server 2010
3 92 (9.15%) Skype for Business
4 82 (8.15%) Exchange Server 2013
5 71 (7.06%) SharePoint
6 66 (6.56%) IIS
7 32 (3.18%) Exchange Server 2007
8 16 (1.59%) Exchange Server 2003
9 14 (1.39%) IBM Notes
9 14 (1.39%) Tomcat
10 13 (1.29%) SharePoint 2013
11 12 (1.19%) Apache
12 10 (0.99%) CMS
12 10 (0.99%) SAS
13 8 (0.80%) SharePoint Server
14 5 (0.50%) JBoss
15 4 (0.40%) Blackberry Enterprise Server
16 3 (0.30%) BizTalk Server
16 3 (0.30%) WebLogic
17 2 (0.20%) OpenStack
Applications
1 158 (15.71%) Microsoft Office
2 14 (1.39%) MS Visio
3 7 (0.70%) Microsoft Excel
4 1 (0.099%) Chatbot
4 1 (0.099%) InfoPath
4 1 (0.099%) Microsoft PowerPoint
Business Applications
1 5 (0.50%) Dynamics CRM
2 2 (0.20%) Dynamics NAV
2 2 (0.20%) NetSuite
2 2 (0.20%) Oracle EBS
2 2 (0.20%) SDL Web 8
3 1 (0.099%) Markit EDM
3 1 (0.099%) Remedy ITSM
3 1 (0.099%) thinkFolio
3 1 (0.099%) Unit4 Business World
3 1 (0.099%) Workfront
Cloud Services
1 291 (28.93%) Office 365
2 128 (12.72%) Microsoft Azure
3 48 (4.77%) Amazon AWS
4 31 (3.08%) SaaS
5 30 (2.98%) PaaS
6 15 (1.49%) IaaS
7 14 (1.39%) Mimecast
8 11 (1.09%) Virtual Private Cloud
9 8 (0.80%) Azure Active Directory
10 6 (0.60%) AWS CloudFormation
10 6 (0.60%) OneDrive
11 4 (0.40%) OpenDNS
12 2 (0.20%) Amazon EC2
12 2 (0.20%) Cloud Computing
12 2 (0.20%) Dropbox
12 2 (0.20%) Google Cloud Platform
13 1 (0.099%) Boomi
13 1 (0.099%) Dynamics 365
Communications & Networking
1 271 (26.94%) Firewall
2 240 (23.86%) DNS
3 223 (22.17%) SAN
4 203 (20.18%) DHCP
5 202 (20.08%) WAN
6 200 (19.88%) LAN
7 146 (14.51%) TCP/IP
8 102 (10.14%) VLAN
9 101 (10.04%) VPN
10 90 (8.95%) Skype
11 79 (7.85%) VoIP
12 51 (5.07%) Internet
13 50 (4.97%) NAS
14 48 (4.77%) MPLS
15 39 (3.88%) Remote Desktop
16 36 (3.58%) Wireless
17 30 (2.98%) PBX
18 26 (2.58%) Wi-Fi
19 20 (1.99%) ISDN
19 20 (1.99%) Network Security
Database & Business Intelligence
1 162 (16.10%) SQL Server
2 30 (2.98%) SQL Server 2008
3 21 (2.09%) SQL Server 2005
4 14 (1.39%) SQL Server 2012
5 9 (0.89%) MySQL
6 8 (0.80%) Amazon RDS
7 5 (0.50%) SQL Server 2014
8 4 (0.40%) Crystal Reports
9 3 (0.30%) GIS
9 3 (0.30%) Oracle Database
9 3 (0.30%) Snowflake Schema
10 2 (0.20%) Big Data
10 2 (0.20%) DB2
10 2 (0.20%) Hadoop
10 2 (0.20%) Informix
10 2 (0.20%) MongoDB
10 2 (0.20%) PostgreSQL
10 2 (0.20%) SQL Server 2000
11 1 (0.099%) MS Access
11 1 (0.099%) RDBMS
Development Applications
1 6 (0.60%) SQL Server Management Studio (SSMS)
1 6 (0.60%) Team Foundation Server
2 3 (0.30%) InstallShield
2 3 (0.30%) JIRA
2 3 (0.30%) MSI
2 3 (0.30%) Visual Studio
3 2 (0.20%) Codeship
3 2 (0.20%) Jenkins
3 2 (0.20%) PowerBuilder
3 2 (0.20%) Sonatype Nexus
3 2 (0.20%) Travis CI
4 1 (0.099%) Toad
General
1 91 (9.05%) Finance
2 45 (4.47%) Retail
3 22 (2.19%) Games
3 22 (2.19%) Telecoms
4 20 (1.99%) Legal
5 19 (1.89%) Banking
6 17 (1.69%) Manufacturing
7 15 (1.49%) Front Office
8 14 (1.39%) Law
9 9 (0.89%) Advertising
10 3 (0.30%) Financial Institution
10 3 (0.30%) French Language
10 3 (0.30%) Marketing
11 2 (0.20%) Investment Banking
12 1 (0.099%) Italian Language
Libraries, Frameworks & Software Standards
1 38 (3.78%) .NET
2 28 (2.78%) Software Packaging
3 21 (2.09%) Web Services
4 10 (0.99%) HTML
5 8 (0.80%) ASP.NET
6 7 (0.70%) jQuery
7 6 (0.60%) Ajax
7 6 (0.60%) CSS
8 4 (0.40%) ADSI
8 4 (0.40%) COM
8 4 (0.40%) XML
9 3 (0.30%) .NET Framework
9 3 (0.30%) JSP
9 3 (0.30%) ODBC
9 3 (0.30%) RabbitMQ
10 2 (0.20%) AngularJS
10 2 (0.20%) ASP.NET Web Forms
10 2 (0.20%) REST
10 2 (0.20%) RESTful
10 2 (0.20%) WebRTC
Miscellaneous
1 79 (7.85%) Data Centre
2 38 (3.78%) Clustering
3 36 (3.58%) Analytical Skills
4 26 (2.58%) Driving Licence
5 19 (1.89%) Client/Server
6 17 (1.69%) iPad
7 16 (1.59%) Fat Client
7 16 (1.59%) Thin Client
8 13 (1.29%) AS400
8 13 (1.29%) Blackberry
8 13 (1.29%) Mainframe
9 12 (1.19%) Hybrid Cloud
9 12 (1.19%) IBM Mainframe
9 12 (1.19%) Management Information System
10 11 (1.09%) PDA
10 11 (1.09%) PKI
11 10 (0.99%) BYOD
11 10 (0.99%) Computer Science
11 10 (0.99%) Greenfield Project
12 7 (0.70%) Video Conferencing
Operating Systems
1 737 (73.26%) Windows
2 519 (51.59%) Windows Server
3 325 (32.31%) Windows Server 2012
4 283 (28.13%) Windows Server 2008
5 157 (15.61%) Linux
6 151 (15.01%) Windows 7
7 119 (11.83%) Windows 10
8 84 (8.35%) Windows Server 2003
9 61 (6.06%) Windows 8
10 52 (5.17%) Unix
11 39 (3.88%) Mac OS X
11 39 (3.88%) Windows XP
12 26 (2.58%) Red Hat Enterprise Linux
13 21 (2.09%) AIX
13 21 (2.09%) Apple iOS
14 17 (1.69%) Android
14 17 (1.69%) CentOS
15 12 (1.19%) OS/390
16 8 (0.80%) Windows Vista
17 6 (0.60%) Mac OS
Processes & Methodologies
1 291 (28.93%) ITIL
2 78 (7.75%) Mentoring
3 62 (6.16%) Migration
4 53 (5.27%) Disaster Recovery
5 49 (4.87%) Change Management
6 38 (3.78%) Project Management
6 38 (3.78%) Service Delivery
7 32 (3.18%) Problem Management
8 31 (3.08%) Service Management
9 30 (2.98%) Kalman Filter
10 29 (2.88%) Coaching
11 27 (2.68%) E-Commerce
11 27 (2.68%) Patch Management
12 26 (2.58%) Business Continuity
12 26 (2.58%) ITIL V3
13 25 (2.49%) Root Cause Analysis
14 23 (2.29%) Presales
15 22 (2.19%) Asset Management
15 22 (2.19%) Configuration Management
15 22 (2.19%) Software Deployment
Programming Languages
1 183 (18.19%) SQL
2 122 (12.13%) PowerShell
3 32 (3.18%) C#
4 22 (2.19%) Shell Script
5 18 (1.79%) VBScript
6 16 (1.59%) VB
7 14 (1.39%) Bash Shell
7 14 (1.39%) Java
8 13 (1.29%) JavaScript
9 11 (1.09%) T-SQL
10 10 (0.99%) VBA
11 7 (0.70%) VB6
12 6 (0.60%) C
13 5 (0.50%) C++
14 4 (0.40%) Python
15 3 (0.30%) Korn
15 3 (0.30%) VB.NET
16 2 (0.20%) Perl
17 1 (0.099%) AWK
17 1 (0.099%) PL/SQL
Qualifications
1 177 (17.59%) Microsoft Certification
2 147 (14.61%) Cisco Certification
3 117 (11.63%) CCNA
3 117 (11.63%) MCSE
4 71 (7.06%) MCSA
5 49 (4.87%) CCNP
6 46 (4.57%) VMware Certified Professional (VCP)
7 42 (4.17%) Degree
8 33 (3.28%) MCP
9 32 (3.18%) MCITP
10 27 (2.68%) ITIL Certification
11 24 (2.39%) Security Cleared
12 17 (1.69%) CCIE
13 16 (1.59%) MCTS
14 15 (1.49%) Citrix Certification
15 10 (0.99%) CCA
15 10 (0.99%) CCAA
16 8 (0.80%) A+ Certification
17 7 (0.70%) Network+ Certification
18 6 (0.60%) SC Cleared
Quality Assurance & Compliance
1 105 (10.44%) SLA
2 9 (0.89%) ISO/IEC 27001
3 4 (0.40%) QA
4 3 (0.30%) PCI DSS
5 2 (0.20%) GxP
5 2 (0.20%) Sarbanes-Oxley
5 2 (0.20%) SSAE 16
System Software
1 622 (61.83%) Active Directory
2 279 (27.73%) VMware Infrastructure
3 228 (22.66%) Hyper-V
4 92 (9.15%) XenApp
5 86 (8.55%) vSphere
6 58 (5.77%) Terminal Services
7 49 (4.87%) VMware ESXi
8 42 (4.17%) XenDesktop
9 21 (2.09%) Virtual Desktop
10 17 (1.69%) Virtual Machines
11 16 (1.59%) Microsoft App-V
12 11 (1.09%) Virtual Servers
13 7 (0.70%) BitLocker
13 7 (0.70%) VMware Workstation
14 6 (0.60%) OpenSIPS
14 6 (0.60%) VMware Server
14 6 (0.60%) XenServer
15 3 (0.30%) Citrix Presentation Server
15 3 (0.30%) Samba
15 3 (0.30%) VMware NSX
Systems Management
1 143 (14.21%) SCCM
2 74 (7.36%) WSUS
3 57 (5.67%) Backup Exec
4 38 (3.78%) SCOM
5 20 (1.99%) Microsoft Data Protection Manager
6 16 (1.59%) Systems Management Server (SMS)
7 13 (1.29%) Norton AntiVirus
8 12 (1.19%) BMC PATROL
8 12 (1.19%) Tivoli
8 12 (1.19%) Tivoli NetView
9 11 (1.09%) Microsoft Intune
9 11 (1.09%) Puppet
9 11 (1.09%) SCDPM
10 9 (0.89%) SmoothWall
10 9 (0.89%) vCenter Server
11 7 (0.70%) Microsoft Clustering
11 7 (0.70%) ZENworks
12 6 (0.60%) Nagios
12 6 (0.60%) SCVMM
12 6 (0.60%) Terraform
Vendors
1 569 (56.56%) Microsoft
2 493 (49.01%) VMware
3 261 (25.94%) Cisco
4 244 (24.25%) Citrix
5 109 (10.83%) HP
6 67 (6.66%) Veeam
7 60 (5.96%) Dell
8 54 (5.37%) Avaya
9 47 (4.67%) Apple
10 44 (4.37%) NetApp
11 27 (2.68%) Juniper
12 25 (2.49%) Red Hat
13 23 (2.29%) Symantec
14 20 (1.99%) EMC
14 20 (1.99%) Extreme Networks
14 20 (1.99%) IBM
15 18 (1.79%) Sophos
16 17 (1.69%) Oracle
16 17 (1.69%) SonicWALL
17 16 (1.59%) Palo Alto