The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 464 381 400
Rank change year-on-year -83 +19  
Permanent jobs requiring a 3rd Line Support 492 763 846
As % of all permanent IT jobs advertised in the UK 0.55% 0.78% 0.76%
As % of the Job Titles category 0.58% 0.80% 0.79%
Number of salaries quoted 429 680 738
Median salary £35,000 £35,000 £37,500
Median salary % change year-on-year - -6.66%  
90% offered a salary of more than £27,500 £28,100 £28,500
10% offered a salary of more than £47,500 £46,400 £50,000
UK excluding London median salary £35,000 £34,500 £36,000
% change year-on-year +1.44% -4.16%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85523 94943 107102
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.54% 96.59%
Number of salaries quoted 69945 79998 88268
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £74,000 £70,000 £71,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

3rd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 3 months to 23 June 2017.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 23 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -78 470 £35,000 -2.77% 53
London -62 127 £40,000 +2.56% 8
South East -22 109 £35,000 -6.66% 13
North West -44 50 £32,500 -4.41% 7
East of England -14 49 £40,000 +6.66% 7
South West +8 47 £34,000 +12.39% 4
Yorkshire 0 40 £32,500 +1.56% 5
West Midlands -7 38 £38,750 +19.23% 6
Hertfordshire +2 32 £50,000 +33.33% 2
Manchester -20 29 £32,500 -7.14% 3
West Yorkshire 0 27 £28,500 -10.93% 4
Birmingham +5 22 £40,000 +23.07% 1
Wiltshire 0 22 £35,000 +9.37%
Oxfordshire +20 21 £35,000 +2.94% 4
Berkshire +6 21 £38,125 +3.04% 3
Watford +1 19 £40,000 +3.89% 1
Leeds -4 15 £35,000 +9.37% 3
Surrey +11 14 £35,000 -12.50% 1
Cheshire -17 14 £33,750 -8.78% 3
Reading +13 13 £47,500 +23.37% 1
Kent +12 13 £32,500 +5.69% 1
City of London +11 13 £45,000 +40.62%
West Sussex 0 13 £31,000 -33.33% 1
Essex -8 11 £40,000 -5.88% 4
East Midlands -10 11 £31,500 -2.32% 3
Bristol -16 11 £40,000 +23.07% 2
Witney - 11 £32,500 -
Bradford +2 10 £26,500 -13.11% 1
Coventry -5 10 £31,000 -23.45% 1
Hampshire -33 10 £36,000 -2.04%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 23 June 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support in the job title.

1 740 (74.07%) Windows
2 628 (62.86%) Active Directory
3 532 (53.25%) Microsoft
4 500 (50.05%) Windows Server
5 495 (49.55%) VMware
6 343 (34.33%) Windows Server 2012
7 341 (34.13%) MS Exchange
8 299 (29.93%) Firewall
9 293 (29.33%) Windows Server 2008
10 288 (28.83%) ITIL
11 268 (26.83%) Office 365
12 266 (26.63%) VMware Infrastructure
13 253 (25.33%) Cisco
14 241 (24.12%) Citrix
15 225 (22.52%) DNS
16 220 (22.02%) Hyper-V
17 212 (21.22%) SAN
18 197 (19.72%) SQL
19 194 (19.42%) LAN
19 194 (19.42%) WAN
20 176 (17.62%) DHCP
21 171 (17.12%) Microsoft Certification
22 170 (17.02%) SQL Server
23 165 (16.52%) Cisco Certification
24 155 (15.52%) Linux
25 145 (14.51%) Microsoft Office
26 143 (14.31%) Exchange Server 2010
27 142 (14.21%) CCNA
28 138 (13.81%) TCP/IP
29 133 (13.31%) Windows 7

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 341 (34.13%) MS Exchange
2 143 (14.31%) Exchange Server 2010
3 95 (9.51%) Exchange Server 2013
4 83 (8.31%) Skype for Business
5 80 (8.01%) IIS
6 67 (6.71%) SharePoint
7 48 (4.80%) Exchange Server 2007
8 42 (4.20%) Exchange Server 2003
9 10 (1.00%) Apache
9 10 (1.00%) SAS
9 10 (1.00%) Tomcat
10 9 (0.90%) CMS
10 9 (0.90%) IBM Notes
11 7 (0.70%) Confluence
11 7 (0.70%) SharePoint 2013
12 6 (0.60%) Blackberry Enterprise Server
13 4 (0.40%) Site Server
14 3 (0.30%) BizTalk Server
15 2 (0.20%) SharePoint 2010
15 2 (0.20%) WebSphere
Applications
1 145 (14.51%) Microsoft Office
2 8 (0.80%) Microsoft Excel
3 4 (0.40%) MS Visio
4 1 (0.10%) InfoPath
4 1 (0.10%) Spreadsheet
Business Applications
1 3 (0.30%) Dynamics CRM
1 3 (0.30%) Dynamics NAV
2 1 (0.10%) NetSuite
2 1 (0.10%) Oracle EBS
2 1 (0.10%) Remedy ITSM
2 1 (0.10%) SAP Oil and Gas
2 1 (0.10%) Unit4 Business World
Cloud Services
1 268 (26.83%) Office 365
2 126 (12.61%) Microsoft Azure
3 45 (4.50%) Amazon AWS
4 29 (2.90%) SaaS
5 21 (2.10%) PaaS
6 15 (1.50%) IaaS
7 13 (1.30%) Mimecast
8 9 (0.90%) Azure Active Directory
8 9 (0.90%) OneDrive
8 9 (0.90%) Virtual Private Cloud
9 7 (0.70%) Google Cloud Platform
10 4 (0.40%) OpenDNS
11 3 (0.30%) AWS CloudFormation
12 2 (0.20%) Dropbox
13 1 (0.10%) Boomi
13 1 (0.10%) Cloud Computing
13 1 (0.10%) Dynamics 365
13 1 (0.10%) G Suite
13 1 (0.10%) Yammer
Communications & Networking
1 299 (29.93%) Firewall
2 225 (22.52%) DNS
3 212 (21.22%) SAN
4 194 (19.42%) LAN
4 194 (19.42%) WAN
5 176 (17.62%) DHCP
6 138 (13.81%) TCP/IP
7 112 (11.21%) VLAN
8 97 (9.71%) VPN
9 82 (8.21%) VoIP
10 75 (7.51%) Skype
11 70 (7.01%) Internet
12 58 (5.81%) NAS
13 51 (5.11%) Wireless
14 43 (4.30%) Remote Desktop
15 38 (3.80%) MPLS
16 33 (3.30%) Cisco ASA
17 25 (2.50%) iSCSI
17 25 (2.50%) Network Security
18 23 (2.30%) Wi-Fi
Database & Business Intelligence
1 170 (17.02%) SQL Server
2 24 (2.40%) SQL Server 2008
3 16 (1.60%) SQL Server 2005
4 12 (1.20%) SQL Server 2012
5 10 (1.00%) Amazon RDS
6 6 (0.60%) MySQL
6 6 (0.60%) SQL Server 2014
7 5 (0.50%) Snowflake Schema
8 4 (0.40%) Crystal Reports
8 4 (0.40%) MS Access
9 3 (0.30%) PostgreSQL
9 3 (0.30%) SQL Server 2016
10 2 (0.20%) DB2
10 2 (0.20%) GIS
10 2 (0.20%) Informix
10 2 (0.20%) Oracle Database
10 2 (0.20%) SQL Server 2000
11 1 (0.10%) InterBase
11 1 (0.10%) Oracle BI EE
11 1 (0.10%) Sybase ASE
Development Applications
1 13 (1.30%) JIRA
2 5 (0.50%) Team Foundation Server
3 3 (0.30%) SQL Server Management Studio (SSMS)
4 2 (0.20%) MSI
4 2 (0.20%) PowerBuilder
5 1 (0.10%) Git (software)
5 1 (0.10%) Subversion
5 1 (0.10%) TortoiseSVN
5 1 (0.10%) Visual Studio
General
1 112 (11.21%) Finance
2 54 (5.41%) Retail
3 34 (3.40%) Telecoms
4 24 (2.40%) Banking
5 22 (2.20%) Law
6 17 (1.70%) Legal
6 17 (1.70%) Manufacturing
7 13 (1.30%) Games
8 9 (0.90%) Advertising
9 5 (0.50%) Front Office
10 4 (0.40%) Investment Banking
11 3 (0.30%) Financial Institution
11 3 (0.30%) French Language
11 3 (0.30%) Marketing
12 2 (0.20%) Automotive
12 2 (0.20%) German Language
12 2 (0.20%) Multimedia
13 1 (0.10%) Back Office
13 1 (0.10%) Electronics
13 1 (0.10%) Publishing
Libraries, Frameworks & Software Standards
1 44 (4.40%) .NET
2 16 (1.60%) Software Packaging
3 13 (1.30%) HTML
4 12 (1.20%) Web Services
5 9 (0.90%) LAMP
5 9 (0.90%) Middleware
5 9 (0.90%) XML
6 6 (0.60%) ASP.NET
6 6 (0.60%) COM
6 6 (0.60%) jQuery
7 5 (0.50%) Ajax
7 5 (0.50%) CSS
8 4 (0.40%) AngularJS
9 3 (0.30%) ADSI
9 3 (0.30%) JSP
9 3 (0.30%) RabbitMQ
10 2 (0.20%) .NET Framework
10 2 (0.20%) ASP.NET Web Forms
10 2 (0.20%) Flash
11 1 (0.10%) REST
Miscellaneous
1 72 (7.21%) Data Centre
2 53 (5.31%) Clustering
3 49 (4.90%) Analytical Skills
4 30 (3.00%) Blackberry
5 29 (2.90%) Driving Licence
6 23 (2.30%) Management Information System
7 21 (2.10%) Computer Science
8 19 (1.90%) Fat Client
8 19 (1.90%) Thin Client
9 13 (1.30%) Hybrid Cloud
9 13 (1.30%) iPad
10 11 (1.10%) EPoS
10 11 (1.10%) PKI
11 10 (1.00%) Enterprise Software
11 10 (1.00%) Video Conferencing
12 9 (0.90%) HP StoreVirtual
13 7 (0.70%) BYOD
13 7 (0.70%) Client/Server
13 7 (0.70%) Greenfield Project
13 7 (0.70%) PDA
Operating Systems
1 740 (74.07%) Windows
2 500 (50.05%) Windows Server
3 343 (34.33%) Windows Server 2012
4 293 (29.33%) Windows Server 2008
5 155 (15.52%) Linux
6 133 (13.31%) Windows 7
7 122 (12.21%) Windows Server 2003
8 80 (8.01%) Windows 10
9 49 (4.90%) Windows 8
10 37 (3.70%) Windows XP
11 33 (3.30%) Apple iOS
12 32 (3.20%) Unix
13 29 (2.90%) Android
13 29 (2.90%) Mac OS X
14 22 (2.20%) Red Hat Enterprise Linux
15 16 (1.60%) AIX
15 16 (1.60%) Mac OS
16 15 (1.50%) CentOS
17 12 (1.20%) Windows Vista
18 5 (0.50%) VMS
Processes & Methodologies
1 288 (28.83%) ITIL
2 69 (6.91%) Mentoring
3 57 (5.71%) Migration
4 51 (5.11%) Disaster Recovery
5 47 (4.70%) Service Management
6 46 (4.60%) Service Delivery
7 36 (3.60%) Change Management
8 35 (3.50%) Presales
9 33 (3.30%) Incident Management
10 31 (3.10%) Project Management
11 30 (3.00%) Time Management
12 29 (2.90%) Kalman Filter
13 28 (2.80%) ITIL V3
13 28 (2.80%) Root Cause Analysis
13 28 (2.80%) Server Building
14 27 (2.70%) E-Commerce
15 25 (2.50%) Coaching
16 23 (2.30%) Business Continuity
16 23 (2.30%) Patch Management
17 21 (2.10%) Problem Management
Programming Languages
1 197 (19.72%) SQL
2 105 (10.51%) PowerShell
3 39 (3.90%) C#
4 31 (3.10%) Shell Script
5 27 (2.70%) VB
6 20 (2.00%) VBScript
7 15 (1.50%) C
7 15 (1.50%) T-SQL
8 13 (1.30%) Java
9 12 (1.20%) Bash Shell
10 11 (1.10%) VBA
11 8 (0.80%) JavaScript
12 6 (0.60%) VB6
13 5 (0.50%) PHP
13 5 (0.50%) VB.NET
14 3 (0.30%) C++
14 3 (0.30%) Python
15 1 (0.10%) Delphi
15 1 (0.10%) Perl
15 1 (0.10%) RPG
Qualifications
1 171 (17.12%) Microsoft Certification
2 165 (16.52%) Cisco Certification
3 142 (14.21%) CCNA
4 117 (11.71%) MCSE
5 69 (6.91%) MCSA
6 61 (6.11%) CCNP
7 49 (4.90%) VMware Certified Professional (VCP)
8 48 (4.80%) MCP
9 47 (4.70%) Degree
10 32 (3.20%) MCITP
11 31 (3.10%) ITIL Certification
12 24 (2.40%) CCIE
13 18 (1.80%) Citrix Certification
14 17 (1.70%) A+ Certification
14 17 (1.70%) Security Cleared
15 14 (1.40%) MCTS
16 12 (1.20%) CCAA
16 12 (1.20%) Network+ Certification
17 10 (1.00%) CCA
18 8 (0.80%) CCSA
Quality Assurance & Compliance
1 114 (11.41%) SLA
2 14 (1.40%) PCI DSS
3 10 (1.00%) ISO/IEC 27001
4 4 (0.40%) SSAE 16
5 2 (0.20%) GxP
5 2 (0.20%) QA
5 2 (0.20%) Sarbanes-Oxley
System Software
1 628 (62.86%) Active Directory
2 266 (26.63%) VMware Infrastructure
3 220 (22.02%) Hyper-V
4 91 (9.11%) XenApp
5 71 (7.11%) vSphere
6 54 (5.41%) Terminal Services
7 50 (5.01%) VMware ESXi
8 40 (4.00%) XenDesktop
9 15 (1.50%) VMware Workstation
10 13 (1.30%) Virtual Desktop
11 11 (1.10%) XenServer
12 10 (1.00%) Microsoft App-V
12 10 (1.00%) Virtual Servers
13 9 (0.90%) Virtual Machines
14 8 (0.80%) VMware Server
15 4 (0.40%) OpenSIPS
16 3 (0.30%) BitLocker
16 3 (0.30%) Microsoft Virtual Server
16 3 (0.30%) Terminal Server
17 2 (0.20%) NFS
Systems Management
1 127 (12.71%) SCCM
2 72 (7.21%) WSUS
3 68 (6.81%) Backup Exec
4 28 (2.80%) SCOM
5 21 (2.10%) Microsoft Data Protection Manager
6 20 (2.00%) Norton AntiVirus
7 12 (1.20%) SCDPM
8 11 (1.10%) vCenter Server
9 10 (1.00%) SmoothWall
10 9 (0.90%) Microsoft Clustering
11 8 (0.80%) FortiGate
11 8 (0.80%) NetBackup
11 8 (0.80%) Puppet
11 8 (0.80%) SCVMM
11 8 (0.80%) ZENworks
12 7 (0.70%) Microsoft Intune
13 6 (0.60%) HP Data Protector
13 6 (0.60%) Opsview
14 4 (0.40%) BMC PATROL
14 4 (0.40%) Nagios
Vendors
1 532 (53.25%) Microsoft
2 495 (49.55%) VMware
3 253 (25.33%) Cisco
4 241 (24.12%) Citrix
5 125 (12.51%) HP
6 81 (8.11%) Dell
7 71 (7.11%) Veeam
8 58 (5.81%) NetApp
9 57 (5.71%) Avaya
10 42 (4.20%) Apple
11 38 (3.80%) Symantec
12 36 (3.60%) Juniper
13 31 (3.10%) CheckPoint
14 30 (3.00%) Sophos
15 29 (2.90%) EMC
15 29 (2.90%) SonicWALL
16 25 (2.50%) Red Hat
17 19 (1.90%) CommVault
18 18 (1.80%) 3PAR
18 18 (1.80%) IBM
Farnham, Surrey
Redrock Consulting Ltd
Salary: £27000 - £35000 per annum + Company car, Allowance, variety
Posted: 8 hours ago
Leeds, West Yorkshire
Fruition IT Resources Limited
Salary: £25000 - £32000 per annum
Posted: 13 hours ago
Reading, Berkshire
TLP Consultancy Ltd.
Salary: £45000 - £50000 per annum + Benefits
Posted: 8 hours ago
Bradford, West Yorkshire
Search Consultancy
Posted: 15 hours ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £25000 - £35000 per annum + + Benefits + OnCall
Posted: 17 hours ago
Buckinghamshire
Network ITR
Salary: £30000 - £38500 per annum
Posted: Yesterday
Bristol, Avon
Redrock Consulting Ltd
Salary: £30000 - £35000 per annum + Benefits
Posted: Yesterday
Warrington, Cheshire
Greywood Associates Limited
Salary: £35000 - £38000 per annum + bens
Posted: Yesterday
London
Etech Partners
Salary: To £60K + Outstanding Bens
Posted: 2 days ago
St. Albans, Hertfordshire
Understanding Recruitment
Salary: £30000.00 - £35000.00 per annum
Posted: 3 days ago
North West
Redrock Consulting Ltd
Salary: £35000 - £40000 per annum + Excellent Training + Development
Posted: 9 hours ago
Warrington, Cheshire
Mortimer Spinks
Posted: Yesterday
Leeds, West Yorkshire
Oscar
Salary: £24000 - £27000 per annum
Posted: 3 days ago
Chelmsford, Essex
Oscar
Salary: £28000 - £38000 per annum + benefits
Posted: 5 days ago
Cheltenham, Gloucestershire
ninesharp
Salary: £31000 - £36000 per annum + excellent benefits
Posted: 4 days ago
Bury St. Edmunds, Suffolk
Hurren and Hope
Salary: £30k - 35k per year
Posted: 2 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 2 days ago
South West London
Millshill Recruitment Ltd
Salary: £35000 - £45000 per annum
Posted: 3 days ago
Wellingborough, Northamptonshire
Latcom Ltd
Salary: From £30,000 to £33,000 per annum + £2k on call + Excellent Pension +
Posted: 2 days ago
Oxford, Oxfordshire
Searchability
Salary: £40000 - £50000 per annum
Posted: 2 days ago
Warrington, Cheshire
Harvey Nash plc
Posted: 2 days ago
Crawley, West Sussex
Itecco
Salary: £25000 - £28000 per annum
Posted: 3 days ago
Derby, Derbyshire
Smarterways Ltd.
Salary: From £20,000 to £30,000 per annum
Posted: 2 days ago
Banbury, Oxfordshire
TEKsystems
Salary: £30000 - £40000 per annum + Bonus + Benefits
Posted: 4 days ago
Solihull, West Midlands (County)
Senitor Associates
Salary: £25000 - £35000 per annum + Great Company + Bonus
Posted: 4 days ago
Buckinghamshire
Nationwide People Ltd
Salary: £28000 Per Annum Benefits and car allowance
Posted: 2 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Up to £30,000 per annum
Posted: 3 days ago
Glasgow, Lanarkshire
Search Consultancy
Salary: £34000 - £40000 per annum + benefits
Posted: 2 days ago
London
Devonshire Hayes Recruitment Specialists Ltd
Salary: From £33,000 to £36,000 per annum
Posted: 3 days ago
Kingston Upon Thames, Surrey
Brand Learning
Posted: 3 days ago