Third Line Support
UK

The median Third Line Support salary in the UK is £40,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 504 720 830
Rank change year-on-year +216 +110 -254
Permanent jobs requiring a 3rd Line Support 448 234 433
As % of all permanent jobs advertised in the UK 0.44% 0.24% 0.26%
As % of the Job Titles category 0.46% 0.26% 0.27%
Number of salaries quoted 412 220 408
10th Percentile £31,250 £32,500 £31,025
25th Percentile £33,938 £35,750 £33,000
Median annual salary (50th Percentile) £40,000 £41,250 £41,375
Median % change year-on-year -3.03% -0.30% +3.44%
75th Percentile £46,063 £50,000 £50,000
90th Percentile £52,500 £58,750 £57,500
UK excluding London median annual salary £39,500 £40,000 £40,000
% change year-on-year -1.25% - +0.48%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 28 May 2024.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +230 415 £40,000 -2.44% 46
UK excluding London +163 399 £39,500 -1.25% 45
Work from Home +158 187 £37,500 -11.76% 17
South East +99 163 £37,500 -6.25% 8
North of England +65 77 £37,000 -12.94% 14
Midlands +38 66 £40,000 +8.11% 8
West Midlands +43 46 £37,500 - 5
London +145 44 £54,398 +13.33% 4
South West +5 39 £42,500 +17.24% 6
Yorkshire +87 34 £40,000 -11.11% 7
North East +19 29 £32,500 -5.11% 2
East of England +7 26 £42,500 +7.59% 4
Scotland -38 25 £44,250 +12.03% 5
East Midlands -5 20 £46,250 +26.71% 3
North West -10 14 £37,500 -11.76% 5
Wales +3 3 £45,000 +25.00%

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 252 (56.25%) Windows
2 249 (55.58%) Microsoft
3 242 (54.02%) Microsoft 365
4 217 (48.44%) Azure
5 215 (47.99%) Active Directory
6 179 (39.96%) Firewall
7 170 (37.95%) VMware
8 164 (36.61%) Windows Server
9 139 (31.03%) VMware Infrastructure
9 139 (31.03%) Microsoft Exchange
10 135 (30.13%) Hyper-V
11 119 (26.56%) Social Skills
12 111 (24.78%) ITIL
13 100 (22.32%) SharePoint
14 96 (21.43%) Microsoft Intune
15 93 (20.76%) Citrix
16 89 (19.87%) DNS
17 81 (18.08%) SQL Server
18 80 (17.86%) SQL
19 73 (16.29%) Veeam
20 69 (15.40%) Microsoft Certification
21 68 (15.18%) Cisco
22 67 (14.96%) Problem-Solving
23 64 (14.29%) DHCP
24 62 (13.84%) SAN
25 60 (13.39%) WAN
26 57 (12.72%) Degree
27 55 (12.28%) PowerShell
28 52 (11.61%) Entra ID
29 48 (10.71%) Windows 10

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 139 (31.03%) Microsoft Exchange
2 100 (22.32%) SharePoint
3 15 (3.35%) IIS
4 6 (1.34%) Exchange Server 2000
4 6 (1.34%) Exchange Server 2010
5 5 (1.12%) Exchange Server 2007
6 4 (0.89%) Exchange Server 2013
7 2 (0.45%) WordPress
Applications
1 44 (9.82%) Microsoft Office
2 19 (4.24%) Microsoft Excel
3 1 (0.22%) MS Visio
Business Applications
1 7 (1.56%) Fidessa
2 2 (0.45%) Dynamics CRM
3 1 (0.22%) Dynamics NAV
Cloud Services
1 242 (54.02%) Microsoft 365
2 217 (48.44%) Azure
3 52 (11.61%) Entra ID
4 26 (5.80%) OneDrive
5 20 (4.46%) AWS
5 20 (4.46%) IaaS
6 18 (4.02%) SaaS
7 14 (3.13%) Google Workspace
8 13 (2.90%) PaaS
8 13 (2.90%) Power Platform
9 11 (2.46%) Azure Sentinel
10 8 (1.79%) Mimecast
11 5 (1.12%) Azure Stack
12 4 (0.89%) Azure Cosmos DB
12 4 (0.89%) Azure Monitor
12 4 (0.89%) Nutanix
13 2 (0.45%) Amazon S3
13 2 (0.45%) GCP
13 2 (0.45%) OpenDNS
14 1 (0.22%) Dynamics 365
Communications & Networking
1 179 (39.96%) Firewall
2 89 (19.87%) DNS
3 64 (14.29%) DHCP
4 62 (13.84%) SAN
5 60 (13.39%) WAN
6 48 (10.71%) LAN
7 47 (10.49%) VPN
8 44 (9.82%) TCP/IP
9 40 (8.93%) Wi-Fi
10 31 (6.92%) VLAN
11 28 (6.25%) Wireless
12 18 (4.02%) Remote Desktop
13 16 (3.57%) VoIP
14 15 (3.35%) SD-WAN
14 15 (3.35%) WLAN
15 12 (2.68%) FTP
15 12 (2.68%) IPsec
15 12 (2.68%) OSPF
16 11 (2.46%) HSRP
17 10 (2.23%) Cisco ISE
Database & Business Intelligence
1 81 (18.08%) SQL Server
2 31 (6.92%) Amazon RDS
3 2 (0.45%) MariaDB
3 2 (0.45%) MySQL
3 2 (0.45%) Power BI
4 1 (0.22%) SQL Server Integration Services
Development Applications
1 2 (0.45%) Hudson
1 2 (0.45%) JIRA
2 1 (0.22%) MSI
General
1 119 (26.56%) Social Skills
2 38 (8.48%) Analytical Skills
3 23 (5.13%) Finance
4 21 (4.69%) Law
5 20 (4.46%) Documentation Skills
6 18 (4.02%) Organisational Skills
7 13 (2.90%) Banking
8 11 (2.46%) Games
8 11 (2.46%) Inclusion and Diversity
8 11 (2.46%) Telecoms
9 8 (1.79%) Manufacturing
10 7 (1.56%) French Language
11 6 (1.34%) German Language
11 6 (1.34%) Public Sector
12 4 (0.89%) Legal
12 4 (0.89%) Pharmaceutical
12 4 (0.89%) Retail
13 2 (0.45%) Advertising
14 1 (0.22%) Electronics
14 1 (0.22%) Marketing
Libraries, Frameworks & Software Standards
1 9 (2.01%) 802.1X
2 7 (1.56%) FIX Protocol
3 2 (0.45%) LAMP
3 2 (0.45%) SAML
3 2 (0.45%) V-Ray
Miscellaneous
1 40 (8.93%) Driving Licence
2 31 (6.92%) Replication
3 25 (5.58%) Enterprise Storage
4 18 (4.02%) Self-Motivation
5 16 (3.57%) Client/Server
6 15 (3.35%) Clustering
6 15 (3.35%) Management Information System
7 12 (2.68%) Data Centre
8 8 (1.79%) Video Conferencing
9 7 (1.56%) Eurex
9 7 (1.56%) iPad
10 6 (1.34%) Security Operations Centre
11 5 (1.12%) Low-Code
12 4 (0.89%) Private Cloud
13 2 (0.45%) Hybrid Cloud
13 2 (0.45%) PKI
13 2 (0.45%) Team-Oriented Environment
14 1 (0.22%) Fat Client
14 1 (0.22%) iPhone
14 1 (0.22%) Smartphone
Operating Systems
1 252 (56.25%) Windows
2 164 (36.61%) Windows Server
3 48 (10.71%) Windows 10
4 35 (7.81%) Linux
5 34 (7.59%) Windows Server 2016
6 22 (4.91%) Windows Server 2012
7 20 (4.46%) Windows 7
7 20 (4.46%) Windows 8
8 17 (3.79%) Windows Server 2019
9 11 (2.46%) CentOS
10 10 (2.23%) Windows Server 2008
11 9 (2.01%) Android
11 9 (2.01%) Apple iOS
11 9 (2.01%) Ubuntu
12 8 (1.79%) Mac OS
12 8 (1.79%) Unix
13 7 (1.56%) Solaris
14 6 (1.34%) Debian
15 5 (1.12%) Mac OS X
16 4 (0.89%) Windows XP
Processes & Methodologies
1 111 (24.78%) ITIL
2 67 (14.96%) Problem-Solving
3 46 (10.27%) Customer Service
4 43 (9.60%) Incident Management
5 40 (8.93%) Infrastructure Engineering
6 33 (7.37%) Cybersecurity
7 28 (6.25%) Service Management
8 24 (5.36%) Migration
9 22 (4.91%) Change Management
10 21 (4.69%) Mentoring
10 21 (4.69%) Remote Monitoring and Management
11 19 (4.24%) Root Cause Analysis
12 17 (3.79%) Problem Management
12 17 (3.79%) Project Management
13 15 (3.35%) Change Control
13 15 (3.35%) Desktop Virtualisation
13 15 (3.35%) Proactive Maintenance
13 15 (3.35%) Project Delivery
14 14 (3.13%) Multi-Factor Authentication
14 14 (3.13%) Process Improvement
Programming Languages
1 80 (17.86%) SQL
2 55 (12.28%) PowerShell
3 7 (1.56%) Bash
3 7 (1.56%) JavaScript
3 7 (1.56%) Perl
3 7 (1.56%) Python
3 7 (1.56%) Ruby
4 2 (0.45%) C#
5 1 (0.22%) PL/SQL
5 1 (0.22%) T-SQL
Qualifications
1 69 (15.40%) Microsoft Certification
2 57 (12.72%) Degree
3 45 (10.04%) Cisco Certification
4 32 (7.14%) Security Cleared
5 31 (6.92%) MCSE
6 29 (6.47%) Azure Certification
7 25 (5.58%) CCNP
8 24 (5.36%) CCNA
8 24 (5.36%) SC Cleared
9 15 (3.35%) MCSA
10 10 (2.23%) MCP
11 8 (1.79%) DBS Check
11 8 (1.79%) VMware Certified Professional (VCP)
12 7 (1.56%) ITIL Foundation Certificate
13 4 (0.89%) Network+ Certification
13 4 (0.89%) RHCT
14 3 (0.67%) Computer Science Degree
15 2 (0.45%) CompTIA Security+
15 2 (0.45%) DV Cleared
15 2 (0.45%) ITIL Certification
Quality Assurance & Compliance
1 7 (1.56%) SLA
2 5 (1.12%) QA
3 4 (0.89%) Cyber Essentials
3 4 (0.89%) ISO/IEC 27001
4 3 (0.67%) GDPR
5 2 (0.45%) NIST
5 2 (0.45%) PCI DSS
6 1 (0.22%) Cyber Essentials PLUS
6 1 (0.22%) GxP
System Software
1 215 (47.99%) Active Directory
2 139 (31.03%) VMware Infrastructure
3 135 (30.13%) Hyper-V
4 21 (4.69%) XenApp
5 20 (4.46%) VMware ESXi
6 19 (4.24%) XenDesktop
7 16 (3.57%) Virtual Desktop
7 16 (3.57%) VirtualBox
8 15 (3.35%) Virtual Machines
8 15 (3.35%) vSphere
9 14 (3.13%) Terminal Services
10 7 (1.56%) Firmware
11 4 (0.89%) Citrix Hypervisor
11 4 (0.89%) KVM
12 2 (0.45%) Docker
12 2 (0.45%) pfSense
12 2 (0.45%) Virtual Servers
13 1 (0.22%) DFS Replication
13 1 (0.22%) VMware Server
13 1 (0.22%) Xen
Systems Management
1 96 (21.43%) Microsoft Intune
2 33 (7.37%) SCCM
3 12 (2.68%) Microsoft Clustering
3 12 (2.68%) SCOM
4 7 (1.56%) NetBackup
5 6 (1.34%) Active Directory Federation Services
5 6 (1.34%) Autotask
5 6 (1.34%) Jamf Pro
6 4 (0.89%) Terraform
7 3 (0.67%) FortiGate
7 3 (0.67%) vCenter Server
7 3 (0.67%) ZENworks
8 2 (0.45%) Backup Exec
8 2 (0.45%) Dell DRAC
8 2 (0.45%) Microsoft Data Protection Manager
8 2 (0.45%) SCDPM
8 2 (0.45%) Single Sign-On
9 1 (0.22%) QRadar
9 1 (0.22%) Stealthwatch
9 1 (0.22%) vRealize
Vendors
1 249 (55.58%) Microsoft
2 170 (37.95%) VMware
3 93 (20.76%) Citrix
4 73 (16.29%) Veeam
5 68 (15.18%) Cisco
6 33 (7.37%) HP
7 25 (5.58%) Sophos
8 18 (4.02%) Datto
8 18 (4.02%) Dell
9 14 (3.13%) Juniper
9 14 (3.13%) Meraki
9 14 (3.13%) WatchGuard
10 12 (2.68%) Draytek
11 11 (2.46%) Red Hat
12 10 (2.23%) Google
13 8 (1.79%) F5
13 8 (1.79%) SolarWinds
14 7 (1.56%) Acronis
14 7 (1.56%) ConnectWise
14 7 (1.56%) Trayport