Period
to 21 October 2017

The median annual salary for a 3rd Line Support was £35,750 in advertised job vacancies during the 6 months to 21 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
21 Oct 2017
Same period 2016 Same period 2015
Rank 473 388 415
Rank change year-on-year -85 +27 -44
Permanent jobs requiring a 3rd Line Support 1012 1483 1601
As % of all permanent IT jobs advertised in the UK 0.58% 0.78% 0.73%
As % of the Job Titles category 0.61% 0.80% 0.76%
Number of salaries quoted 892 1351 1429
UK median annual salary £35,750 £35,000 £37,500
Median salary % change year-on-year +2.14% -6.67% +4.17%
10th Percentile £26,250 £26,750 £26,250
90th Percentile £48,750 £49,500 £50,000
UK excluding London median annual salary £35,000 £34,000 £35,000
% change year-on-year +2.94% -2.86% +4.48%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 166694 184283 211352
% of permanent IT jobs with a recognized job title 95.76% 96.44% 96.48%
Number of salaries quoted 133468 154425 175167
UK median annual salary £48,000 £47,500 £45,000
Median salary % change year-on-year +1.05% +5.56% -
10th Percentile £27,500 £26,771 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 6 months to 21 October 2017.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 21 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -81 973 £36,000 +2.86% 51
UK excluding London -47 743 £35,000 +2.94% 41
London -110 262 £40,000 +2.56% 12
South East -18 227 £35,000 -5.41% 19
North of England -22 149 £32,500 - 7
South West -12 124 £35,000 +4.48% 1
Midlands -47 116 £35,000 +3.86% 5
East of England +10 98 £40,000 +6.67% 7
North West -14 95 £33,500 +3.08% 4
West Midlands -34 74 £35,000 +5.42% 4
Yorkshire -15 51 £29,750 -7.03% 3
East Midlands -16 42 £33,500 -0.59% 1
Scotland -9 16 £33,500 -1.47% 1
Wales +12 14 £32,250 +7.50% 1
North East +18 3 £34,000 -10.53%
Northern Ireland -27 1 £27,500 -21.43%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 October 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support in the job title.

1 736 (72.73%) Windows
2 617 (60.97%) Active Directory
3 560 (55.34%) Microsoft
4 511 (50.49%) Windows Server
5 490 (48.42%) VMware
6 334 (33.00%) Windows Server 2012
7 330 (32.61%) MS Exchange
8 316 (31.23%) Office 365
9 284 (28.06%) ITIL
10 281 (27.77%) VMware Infrastructure
11 268 (26.48%) Windows Server 2008
12 262 (25.89%) Cisco
13 259 (25.59%) Firewall
14 254 (25.10%) Citrix
15 239 (23.62%) DNS
16 222 (21.94%) SAN
17 220 (21.74%) Hyper-V
18 199 (19.66%) Microsoft Certification
19 196 (19.37%) DHCP
20 194 (19.17%) LAN
21 192 (18.97%) WAN
21 192 (18.97%) SQL
22 169 (16.70%) SQL Server
23 167 (16.50%) Windows 7
24 165 (16.30%) Microsoft Office
25 160 (15.81%) Microsoft Azure
26 157 (15.51%) TCP/IP
27 151 (14.92%) Cisco Certification
28 142 (14.03%) SCCM
29 140 (13.83%) Linux

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 330 (32.61%) MS Exchange
2 129 (12.75%) Exchange Server 2010
3 92 (9.09%) Skype for Business
4 79 (7.81%) Exchange Server 2013
5 78 (7.71%) SharePoint
6 57 (5.63%) IIS
7 39 (3.85%) Exchange Server 2007
8 26 (2.57%) Apache
9 22 (2.17%) IBM Notes
10 15 (1.48%) SharePoint 2013
11 14 (1.38%) Exchange Server 2003
12 13 (1.28%) Tomcat
13 11 (1.09%) JBoss
14 10 (0.99%) SharePoint Server
15 8 (0.79%) CMS
16 6 (0.59%) SAS
17 5 (0.49%) Blackberry Enterprise Server
18 4 (0.40%) WebLogic
18 4 (0.40%) WebSphere
19 2 (0.20%) Umbraco
Applications
1 165 (16.30%) Microsoft Office
2 16 (1.58%) MS Visio
3 11 (1.09%) Microsoft Excel
4 1 (0.099%) Chatbot
4 1 (0.099%) InfoPath
4 1 (0.099%) Microsoft PowerPoint
Business Applications
1 7 (0.69%) Dynamics CRM
2 3 (0.30%) Oracle EBS
3 2 (0.20%) Dynamics NAV
3 2 (0.20%) Markit EDM
3 2 (0.20%) SAP ERP
3 2 (0.20%) SDL Web 8
3 2 (0.20%) thinkFolio
3 2 (0.20%) Workfront
4 1 (0.099%) Dynamics AX
4 1 (0.099%) Infor CloudSuite Industrial (formerly SyteLine)
4 1 (0.099%) Infor M3
4 1 (0.099%) Movex
4 1 (0.099%) NetSuite
4 1 (0.099%) Remedy ITSM
4 1 (0.099%) Sage X3
4 1 (0.099%) Unit4 Business World
Cloud Services
1 316 (31.23%) Office 365
2 160 (15.81%) Microsoft Azure
3 59 (5.83%) Amazon AWS
4 30 (2.96%) Mimecast
5 25 (2.47%) SaaS
6 24 (2.37%) PaaS
7 12 (1.19%) Azure Active Directory
7 12 (1.19%) IaaS
8 8 (0.79%) Virtual Private Cloud
9 7 (0.69%) OneDrive
10 6 (0.59%) AWS CloudFormation
11 4 (0.40%) OpenDNS
12 2 (0.20%) Amazon EC2
12 2 (0.20%) Cloud Computing
12 2 (0.20%) Dynamics 365
13 1 (0.099%) G Suite
13 1 (0.099%) IBM Cloud
13 1 (0.099%) SoftLayer
Communications & Networking
1 259 (25.59%) Firewall
2 239 (23.62%) DNS
3 222 (21.94%) SAN
4 196 (19.37%) DHCP
5 194 (19.17%) LAN
6 192 (18.97%) WAN
7 157 (15.51%) TCP/IP
8 96 (9.49%) VLAN
9 90 (8.89%) VPN
10 83 (8.20%) VoIP
11 74 (7.31%) Skype
12 47 (4.64%) Internet
12 47 (4.64%) NAS
13 43 (4.25%) MPLS
14 37 (3.66%) Remote Desktop
15 32 (3.16%) Wireless
16 27 (2.67%) PBX
17 24 (2.37%) Wi-Fi
18 18 (1.78%) Network Security
18 18 (1.78%) Unified Communications
Database & Business Intelligence
1 169 (16.70%) SQL Server
2 29 (2.87%) SQL Server 2008
3 21 (2.08%) MySQL
3 21 (2.08%) SQL Server 2005
4 15 (1.48%) SQL Server 2012
5 13 (1.28%) Oracle Database
6 12 (1.19%) Amazon RDS
7 9 (0.89%) SQL Server 2014
8 7 (0.69%) SQL Server Reporting Services
9 4 (0.40%) SQL Server Integration Services
10 3 (0.30%) Crystal Reports
10 3 (0.30%) Data Warehouse
10 3 (0.30%) Oracle Database 10g
11 2 (0.20%) Big Data
11 2 (0.20%) Hadoop
11 2 (0.20%) MongoDB
11 2 (0.20%) Oracle Reports
11 2 (0.20%) RDBMS
11 2 (0.20%) SQL Server 2000
11 2 (0.20%) SQL Server 2016
Development Applications
1 7 (0.69%) Visual Studio
2 6 (0.59%) SQL Server Management Studio (SSMS)
3 3 (0.30%) InstallShield
3 3 (0.30%) MSI
4 2 (0.20%) Codeship
4 2 (0.20%) Jenkins
4 2 (0.20%) Sonatype Nexus
4 2 (0.20%) Travis CI
5 1 (0.099%) Team Foundation Server
5 1 (0.099%) Toad
General
1 96 (9.49%) Finance
2 34 (3.36%) Retail
3 31 (3.06%) Telecoms
4 23 (2.27%) Banking
5 18 (1.78%) Games
6 17 (1.68%) Front Office
7 15 (1.48%) Legal
8 14 (1.38%) Manufacturing
9 9 (0.89%) Law
10 7 (0.69%) Advertising
11 6 (0.59%) Marketing
12 4 (0.40%) Financial Institution
12 4 (0.40%) Investment Banking
13 3 (0.30%) Electronics
13 3 (0.30%) French Language
13 3 (0.30%) Italian Language
14 1 (0.099%) German Language
14 1 (0.099%) Pharmaceutical
14 1 (0.099%) Spanish Language
Libraries, Frameworks & Software Standards
1 32 (3.16%) Software Packaging
1 32 (3.16%) Web Services
2 30 (2.96%) .NET
3 11 (1.09%) ASP.NET
4 9 (0.89%) HTML
5 6 (0.59%) .NET Framework
5 6 (0.59%) J2EE
6 4 (0.40%) ADSI
7 3 (0.30%) CSS
7 3 (0.30%) Flash
7 3 (0.30%) JSP
7 3 (0.30%) ODBC
7 3 (0.30%) XML
8 2 (0.20%) CGI
8 2 (0.20%) COM
8 2 (0.20%) jQuery
8 2 (0.20%) LAMP
8 2 (0.20%) RESTful
8 2 (0.20%) SOAP
8 2 (0.20%) WAP
Miscellaneous
1 84 (8.30%) Data Centre
2 40 (3.95%) Analytical Skills
3 37 (3.66%) Clustering
4 36 (3.56%) Driving Licence
5 23 (2.27%) Client/Server
6 15 (1.48%) AS400
7 14 (1.38%) IBM Mainframe
7 14 (1.38%) iPad
7 14 (1.38%) Mainframe
7 14 (1.38%) Management Information System
8 10 (0.99%) PDA
8 10 (0.99%) Public Cloud
9 9 (0.89%) Computer Science
9 9 (0.89%) Fat Client
9 9 (0.89%) PKI
9 9 (0.89%) Thin Client
10 8 (0.79%) BYOD
10 8 (0.79%) Greenfield Project
10 8 (0.79%) Replication
11 7 (0.69%) Virtual Team
Operating Systems
1 736 (72.73%) Windows
2 511 (50.49%) Windows Server
3 334 (33.00%) Windows Server 2012
4 268 (26.48%) Windows Server 2008
5 167 (16.50%) Windows 7
6 140 (13.83%) Linux
7 131 (12.94%) Windows 10
8 73 (7.21%) Windows 8
9 69 (6.82%) Windows Server 2003
10 60 (5.93%) Unix
11 45 (4.45%) Mac OS X
12 33 (3.26%) Windows XP
13 23 (2.27%) Red Hat Enterprise Linux
14 18 (1.78%) CentOS
15 16 (1.58%) AIX
16 14 (1.38%) OS/390
17 13 (1.28%) Apple iOS
18 12 (1.19%) Android
19 6 (0.59%) Ubuntu
20 4 (0.40%) Windows 2000 Server
Processes & Methodologies
1 284 (28.06%) ITIL
2 61 (6.03%) Disaster Recovery
3 55 (5.43%) Mentoring
4 54 (5.34%) Migration
5 50 (4.94%) Project Management
6 47 (4.64%) Change Management
7 45 (4.45%) Problem Management
8 38 (3.75%) Service Delivery
9 34 (3.36%) Root Cause Analysis
10 31 (3.06%) Patch Management
11 30 (2.96%) Kalman Filter
11 30 (2.96%) Service Management
12 27 (2.67%) Business Continuity
12 27 (2.67%) ITIL V3
13 26 (2.57%) Incident Management
14 25 (2.47%) CRM
15 24 (2.37%) Network Management
16 23 (2.27%) Coaching
16 23 (2.27%) Configuration Management
17 22 (2.17%) Workload Management
Programming Languages
1 192 (18.97%) SQL
2 129 (12.75%) PowerShell
3 31 (3.06%) Java
4 27 (2.67%) C#
5 24 (2.37%) Shell Script
6 16 (1.58%) T-SQL
7 13 (1.28%) VB
8 11 (1.09%) VBScript
9 10 (0.99%) Bash Shell
9 10 (0.99%) C
10 9 (0.89%) JavaScript
10 9 (0.89%) PL/SQL
11 7 (0.69%) VB6
12 6 (0.59%) C++
13 4 (0.40%) VBA
14 3 (0.30%) Korn
15 2 (0.20%) AWK
15 2 (0.20%) Perl
15 2 (0.20%) Python
15 2 (0.20%) sed
Qualifications
1 199 (19.66%) Microsoft Certification
2 151 (14.92%) Cisco Certification
3 134 (13.24%) MCSE
4 120 (11.86%) CCNA
5 75 (7.41%) MCSA
6 49 (4.84%) Degree
7 47 (4.64%) CCNP
8 44 (4.35%) VMware Certified Professional (VCP)
9 40 (3.95%) MCP
10 32 (3.16%) Security Cleared
11 29 (2.87%) ITIL Certification
12 21 (2.08%) MCITP
13 16 (1.58%) Citrix Certification
13 16 (1.58%) ITIL Foundation Certificate
14 12 (1.19%) MCTS
15 7 (0.69%) CCA
15 7 (0.69%) CCIE
15 7 (0.69%) SC Cleared
16 6 (0.59%) JNCIP
16 6 (0.59%) VCAP
Quality Assurance & Compliance
1 109 (10.77%) SLA
2 11 (1.09%) ISO/IEC 27001
3 5 (0.49%) COBIT
4 4 (0.40%) QA
5 3 (0.30%) GxP
6 1 (0.099%) HL7
6 1 (0.099%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
6 1 (0.099%) PCI DSS
System Software
1 617 (60.97%) Active Directory
2 281 (27.77%) VMware Infrastructure
3 220 (21.74%) Hyper-V
4 88 (8.70%) vSphere
5 78 (7.71%) XenApp
6 59 (5.83%) VMware ESXi
7 47 (4.64%) Terminal Services
8 29 (2.87%) XenDesktop
9 24 (2.37%) Microsoft App-V
10 21 (2.08%) Virtual Machines
11 17 (1.68%) Virtual Servers
12 14 (1.38%) Virtual Desktop
13 9 (0.89%) VMware Server
14 8 (0.79%) OpenSIPS
15 6 (0.59%) BitLocker
15 6 (0.59%) XenServer
16 3 (0.30%) Citrix Presentation Server
16 3 (0.30%) Samba
16 3 (0.30%) VMware NSX
17 2 (0.20%) DFS Replication
Systems Management
1 142 (14.03%) SCCM
2 58 (5.73%) Backup Exec
2 58 (5.73%) WSUS
3 41 (4.05%) SCOM
4 16 (1.58%) Systems Management Server (SMS)
5 14 (1.38%) BMC PATROL
5 14 (1.38%) Tivoli
5 14 (1.38%) Tivoli NetView
6 12 (1.19%) Microsoft Intune
6 12 (1.19%) Puppet
7 11 (1.09%) Microsoft Data Protection Manager
7 11 (1.09%) Symantec Enterprise Vault
7 11 (1.09%) vCenter Server
8 8 (0.79%) Norton AntiVirus
9 7 (0.69%) Microsoft Clustering
9 7 (0.69%) Symantec Endpoint Protection
9 7 (0.69%) ZENworks
10 6 (0.59%) Opscode Chef
10 6 (0.59%) SmoothWall
10 6 (0.59%) Terraform
Vendors
1 560 (55.34%) Microsoft
2 490 (48.42%) VMware
3 262 (25.89%) Cisco
4 254 (25.10%) Citrix
5 100 (9.88%) HP
6 67 (6.62%) Veeam
7 52 (5.14%) Dell
8 43 (4.25%) NetApp
9 41 (4.05%) Apple
10 38 (3.75%) Avaya
11 32 (3.16%) Symantec
12 27 (2.67%) Oracle
13 25 (2.47%) F5
14 22 (2.17%) Juniper
14 22 (2.17%) Lotus
14 22 (2.17%) Red Hat
15 21 (2.08%) Extreme Networks
15 21 (2.08%) IBM
16 17 (1.68%) Palo Alto
17 16 (1.58%) EMC