Period
to 16 January 2019

The median annual salary for a 3rd Line Support was £35,000 in advertised job vacancies during the 6 months to 16 January 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 526 518 441
Rank change year-on-year -8 -77 -34
Permanent jobs requiring a 3rd Line Support 792 941 1,256
As % of all permanent IT jobs advertised in the UK 0.52% 0.54% 0.71%
As % of the Job Titles category 0.55% 0.56% 0.74%
Number of salaries quoted 703 857 1,147
UK median annual salary £35,000 £37,500 £35,250
Median salary % change year-on-year -6.67% +6.38% -6.00%
10th Percentile £27,250 £26,900 £27,500
90th Percentile £50,000 £50,250 £50,000
UK excluding London median annual salary £35,000 £35,000 £35,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 144,895 166,820 170,398
% of permanent IT jobs with a recognized job title 95.91% 96.18% 96.55%
Number of salaries quoted 115,811 135,425 141,889
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +4.28%
10th Percentile £28,000 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 6 months to 16 January 2019.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -20 742 £35,000 -6.67% 63
UK excluding London -27 501 £35,000 - 46
London +47 277 £41,500 -7.78% 20
South East -18 141 £35,000 - 11
North of England +40 139 £32,500 -4.41% 12
North West +16 77 £32,500 -7.14% 7
East of England +24 76 £37,500 -6.25% 6
South West -29 65 £34,000 -2.86% 3
Yorkshire +51 58 £32,500 +8.33% 5
Midlands -46 44 £32,500 -7.14% 11
West Midlands +16 26 £30,500 -8.96% 4
Wales +25 21 £40,000 +25.00% 3
East Midlands -23 18 £32,500 -7.14% 7
Scotland +4 14 £42,500 +26.87%
North East +12 4 £35,000 +5.26%
Northern Ireland -9 1 £32,500 +18.18%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 January 2019, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 552 (69.70%) Windows
2 441 (55.68%) Active Directory
3 437 (55.18%) Microsoft
4 365 (46.09%) VMware
5 361 (45.58%) Windows Server
6 322 (40.66%) Office 365
7 237 (29.92%) Firewall
8 219 (27.65%) Windows Server 2012
9 217 (27.40%) ITIL
10 207 (26.14%) Hyper-V
11 204 (25.76%) Microsoft Azure
12 201 (25.38%) Windows Server 2008
13 192 (24.24%) MS Exchange
14 189 (23.86%) VMware Infrastructure
15 185 (23.36%) Cisco
16 178 (22.47%) DNS
17 153 (19.32%) Microsoft Certification
18 151 (19.07%) Citrix
19 150 (18.94%) DHCP
19 150 (18.94%) Windows 10
20 142 (17.93%) SQL
21 136 (17.17%) LAN
22 132 (16.67%) WAN
23 129 (16.29%) Windows 7
24 121 (15.28%) SAN
25 120 (15.15%) Linux
26 115 (14.52%) TCP/IP
27 102 (12.88%) Infrastructure Engineering
28 97 (12.25%) PowerShell
29 96 (12.12%) Cisco Certification

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 192 (24.24%) MS Exchange
2 76 (9.60%) Exchange Server 2010
3 72 (9.09%) Exchange Server 2013
4 66 (8.33%) SharePoint
5 32 (4.04%) Skype for Business
6 24 (3.03%) IIS
7 20 (2.53%) Apache
8 11 (1.39%) SharePoint 2013
9 10 (1.26%) BizTalk Server
9 10 (1.26%) CMS
9 10 (1.26%) nginx
10 9 (1.14%) Tomcat
11 7 (0.88%) Exchange Server 2007
11 7 (0.88%) JBoss
11 7 (0.88%) WordPress
12 3 (0.38%) Exchange Server 2003
13 1 (0.13%) Adobe Experience Manager
13 1 (0.13%) Drupal
13 1 (0.13%) Elasticsearch
13 1 (0.13%) GroupWise
Applications
1 85 (10.73%) Microsoft Office
2 8 (1.01%) Microsoft Excel
3 4 (0.51%) Photoshop
4 3 (0.38%) Microsoft PowerPoint
5 2 (0.25%) Adobe Creative Suite
5 2 (0.25%) AutoCAD
5 2 (0.25%) Spreadsheet
6 1 (0.13%) Acrobat
6 1 (0.13%) Microsoft Project
6 1 (0.13%) MS Visio
Business Applications
1 22 (2.78%) Dynamics CRM
2 4 (0.51%) Infor SunSystems
2 4 (0.51%) ReMetrica
3 1 (0.13%) Magento
3 1 (0.13%) SAP ERP
3 1 (0.13%) SAP Hybris
3 1 (0.13%) SAP SD
Cloud Services
1 322 (40.66%) Office 365
2 204 (25.76%) Microsoft Azure
3 71 (8.96%) Amazon AWS
4 42 (5.30%) SaaS
5 31 (3.91%) Mimecast
6 30 (3.79%) IaaS
7 10 (1.26%) Azure Active Directory
8 9 (1.14%) PaaS
9 8 (1.01%) AWS CloudFormation
10 7 (0.88%) CloudFront
10 7 (0.88%) Virtual Private Cloud
11 4 (0.51%) Dropbox
12 3 (0.38%) Cloud Computing
13 2 (0.25%) G Suite
13 2 (0.25%) Google Drive
13 2 (0.25%) OneDrive
14 1 (0.13%) Amazon CloudWatch
14 1 (0.13%) Google Cloud Platform
14 1 (0.13%) Yammer
Communications & Networking
1 237 (29.92%) Firewall
2 178 (22.47%) DNS
3 150 (18.94%) DHCP
4 136 (17.17%) LAN
5 132 (16.67%) WAN
6 121 (15.28%) SAN
7 115 (14.52%) TCP/IP
8 94 (11.87%) VLAN
9 67 (8.46%) VPN
10 55 (6.94%) VoIP
11 48 (6.06%) Internet
12 40 (5.05%) Wireless
13 27 (3.41%) MPLS
13 27 (3.41%) Network Security
14 24 (3.03%) NAS
14 24 (3.03%) Remote Desktop
15 20 (2.53%) NetScaler
16 19 (2.40%) Wi-Fi
17 18 (2.27%) Cisco ASA
17 18 (2.27%) Unified Communications
Database & Business Intelligence
1 81 (10.23%) SQL Server
2 25 (3.16%) Amazon RDS
3 13 (1.64%) MySQL
4 12 (1.52%) SQL Server 2008
5 6 (0.76%) SQL Server 2012
5 6 (0.76%) SQL Server 2016
6 4 (0.51%) Big Data
6 4 (0.51%) SQL Server 2014
7 2 (0.25%) Data Warehouse
7 2 (0.25%) PostgreSQL
7 2 (0.25%) Power BI
7 2 (0.25%) RDBMS
7 2 (0.25%) Relational Database
7 2 (0.25%) SQL Server 2005
8 1 (0.13%) Adabas
8 1 (0.13%) GIS
8 1 (0.13%) Hadoop
8 1 (0.13%) IDOL
8 1 (0.13%) SQL Server Integration Services
8 1 (0.13%) SQL Server Reporting Services
Development Applications
1 7 (0.88%) Jenkins
1 7 (0.88%) PEAR
2 6 (0.76%) Team Foundation Server
2 6 (0.76%) Visual Studio
3 5 (0.63%) Git (software)
4 4 (0.51%) Hudson
4 4 (0.51%) SQL Server Management Studio (SSMS)
4 4 (0.51%) Visual Studio Tools for Office
5 3 (0.38%) MSI
6 2 (0.25%) Visual Studio Team System
7 1 (0.13%) JIRA
7 1 (0.13%) Vagrant
General
1 95 (11.99%) Finance
2 25 (3.16%) Telecoms
3 22 (2.78%) Manufacturing
4 18 (2.27%) Legal
5 17 (2.15%) Advertising
6 16 (2.02%) Banking
6 16 (2.02%) Retail
7 14 (1.77%) Marketing
8 11 (1.39%) Electronics
9 9 (1.14%) Law
10 7 (0.88%) Publishing
11 6 (0.76%) Automotive
12 3 (0.38%) Back Office
12 3 (0.38%) Local Government
13 2 (0.25%) Billing
13 2 (0.25%) French Language
13 2 (0.25%) Games
13 2 (0.25%) Pharmaceutical
14 1 (0.13%) Front Office
14 1 (0.13%) Military
Libraries, Frameworks & Software Standards
1 23 (2.90%) Web Services
2 17 (2.15%) .NET
3 11 (1.39%) LDAP
4 10 (1.26%) RabbitMQ
5 6 (0.76%) REST
6 5 (0.63%) ASP.NET
6 5 (0.63%) CSS
6 5 (0.63%) HTML
7 4 (0.51%) jQuery
7 4 (0.51%) Software Packaging
7 4 (0.51%) XML
8 3 (0.38%) 802.1X
9 2 (0.25%) COM
9 2 (0.25%) J2EE
9 2 (0.25%) JSON
9 2 (0.25%) SOAP
10 1 (0.13%) Flash
10 1 (0.13%) LAMP
10 1 (0.13%) OLE
10 1 (0.13%) WSH
Miscellaneous
1 54 (6.82%) Data Centre
2 39 (4.92%) Self-Motivation
3 34 (4.29%) Clustering
4 28 (3.54%) Analytical Skills
5 22 (2.78%) Driving Licence
6 21 (2.65%) Management Information System
7 20 (2.53%) Fintech
8 17 (2.15%) Replication
9 16 (2.02%) Fat Client
9 16 (2.02%) Thin Client
10 15 (1.89%) Video Conferencing
11 14 (1.77%) e-Learning
12 10 (1.26%) CMDB
12 10 (1.26%) Private Cloud
13 7 (0.88%) Client/Server
14 6 (0.76%) EMC VNX
14 6 (0.76%) EPoS
14 6 (0.76%) Public Cloud
15 5 (0.63%) PKI
16 4 (0.51%) Reinsurance
Operating Systems
1 552 (69.70%) Windows
2 361 (45.58%) Windows Server
3 219 (27.65%) Windows Server 2012
4 201 (25.38%) Windows Server 2008
5 150 (18.94%) Windows 10
6 129 (16.29%) Windows 7
7 120 (15.15%) Linux
8 74 (9.34%) Windows 8
9 38 (4.80%) Windows Server 2003
10 20 (2.53%) Unix
11 13 (1.64%) Mac OS X
12 9 (1.14%) CentOS
12 9 (1.14%) Solaris
12 9 (1.14%) Ubuntu
13 7 (0.88%) Android
13 7 (0.88%) Mac OS
13 7 (0.88%) Windows Vista
14 6 (0.76%) Apple iOS
14 6 (0.76%) Windows XP
15 5 (0.63%) Mac OS X Server
Processes & Methodologies
1 217 (27.40%) ITIL
2 102 (12.88%) Infrastructure Engineering
3 91 (11.49%) Problem-Solving
4 42 (5.30%) Service Management
5 37 (4.67%) Migration
6 36 (4.55%) Kalman Filter
7 33 (4.17%) High Availability
7 33 (4.17%) Mentoring
7 33 (4.17%) Patch Management
8 32 (4.04%) Presales
8 32 (4.04%) Project Management
9 31 (3.91%) Disaster Recovery
10 30 (3.79%) CRM
11 23 (2.90%) Agile Software Development
12 22 (2.78%) ITSM
13 21 (2.65%) Configuration Management
13 21 (2.65%) ITIL V3
13 21 (2.65%) Load Balancing
13 21 (2.65%) Service Delivery
14 20 (2.53%) DevOps
Programming Languages
1 142 (17.93%) SQL
2 97 (12.25%) PowerShell
3 19 (2.40%) Java
4 16 (2.02%) Python
5 13 (1.64%) C#
6 12 (1.52%) T-SQL
7 11 (1.39%) C
8 8 (1.01%) Shell Script
9 7 (0.88%) Bash Shell
10 5 (0.63%) JavaScript
11 4 (0.51%) VBA
11 4 (0.51%) VBScript
12 3 (0.38%) PL/SQL
13 1 (0.13%) C++
13 1 (0.13%) Ruby
13 1 (0.13%) VB
Qualifications
1 153 (19.32%) Microsoft Certification
2 96 (12.12%) Cisco Certification
3 89 (11.24%) MCSE
4 82 (10.35%) CCNA
5 54 (6.82%) MCSA
6 45 (5.68%) Degree
6 45 (5.68%) MCP
7 30 (3.79%) VMware Certified Professional (VCP)
8 27 (3.41%) Security Cleared
9 22 (2.78%) CCNP
9 22 (2.78%) ITIL Certification
10 17 (2.15%) Computer Science Degree
11 15 (1.89%) SC Cleared
12 12 (1.52%) MCITP
13 10 (1.26%) LPIC
14 7 (0.88%) A+ Certification
14 7 (0.88%) VCP6
15 6 (0.76%) JNCIS
16 5 (0.63%) MCTS
17 4 (0.51%) CCIE
Quality Assurance & Compliance
1 46 (5.81%) SLA
2 17 (2.15%) QA
3 12 (1.52%) GDPR
4 11 (1.39%) ISO/IEC 27001
5 6 (0.76%) Cyber Essentials
6 4 (0.51%) HIPAA
7 3 (0.38%) Data Quality
7 3 (0.38%) ISO 9001
8 2 (0.25%) Cyber Essentials PLUS
8 2 (0.25%) ISO 14001
8 2 (0.25%) ISO/IEC 20000
8 2 (0.25%) PCI DSS
System Software
1 441 (55.68%) Active Directory
2 207 (26.14%) Hyper-V
3 189 (23.86%) VMware Infrastructure
4 67 (8.46%) vSphere
5 66 (8.33%) XenApp
6 48 (6.06%) XenDesktop
7 44 (5.56%) VMware ESXi
8 20 (2.53%) Virtual Machines
9 14 (1.77%) Terminal Services
10 12 (1.52%) XenServer
11 9 (1.14%) Virtual Servers
12 7 (0.88%) Docker
13 5 (0.63%) VMware Workstation
14 4 (0.51%) Microsoft Virtual Server
14 4 (0.51%) VMware Server
15 3 (0.38%) Microsoft App-V
15 3 (0.38%) NFS
15 3 (0.38%) VirtualBox
16 2 (0.25%) DFS Replication
16 2 (0.25%) vCloud
Systems Management
1 88 (11.11%) SCCM
2 58 (7.32%) Backup Exec
3 30 (3.79%) SCOM
4 21 (2.65%) Opscode Chef
5 20 (2.53%) Ansible
5 20 (2.53%) Microsoft Intune
6 19 (2.40%) Puppet
7 17 (2.15%) WSUS
8 10 (1.26%) Nagios
9 9 (1.14%) EMC NetWorker
9 9 (1.14%) FortiGate
10 7 (0.88%) McAfee ePO
11 6 (0.76%) AirWatch
11 6 (0.76%) Kubernetes
11 6 (0.76%) NetBackup
11 6 (0.76%) Single Sign-On
12 5 (0.63%) XenMobile
13 4 (0.51%) Microsoft Clustering
13 4 (0.51%) Symantec Endpoint Protection
13 4 (0.51%) vCenter Server
Vendors
1 437 (55.18%) Microsoft
2 365 (46.09%) VMware
3 185 (23.36%) Cisco
4 151 (19.07%) Citrix
5 78 (9.85%) HP
6 75 (9.47%) Veeam
7 51 (6.44%) Dell
8 36 (4.55%) NetApp
9 33 (4.17%) EMC
10 25 (3.16%) Juniper
11 23 (2.90%) Apple
11 23 (2.90%) Avaya
11 23 (2.90%) McAfee
12 19 (2.40%) Oracle
13 18 (2.27%) Asigra
14 17 (2.15%) Kaseya
14 17 (2.15%) Veritas
15 15 (1.89%) Red Hat
15 15 (1.89%) SAP
15 15 (1.89%) WatchGuard