Period
to 27 November 2021

The median annual salary for a 3rd Line Support was £40,000 in advertised job vacancies during the 6 months to 27 November 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
27 Nov 2021
Same period 2020 Same period 2019
Rank 677 435 487
Rank change year-on-year -242 +52 +77
Permanent jobs requiring a 3rd Line Support 412 316 777
As % of all permanent jobs advertised in the UK 0.32% 0.58% 0.57%
As % of the Job Titles category 0.35% 0.61% 0.60%
Number of salaries quoted 389 285 711
10th Percentile £31,250 £29,000 £29,000
25th Percentile £36,250 £31,250 £31,250
Median annual salary (50th Percentile) £40,000 £38,500 £37,500
Median % change year-on-year +3.90% +2.67% +7.14%
75th Percentile £45,000 £45,000 £45,000
90th Percentile £53,000 £53,750 £51,250
UK excluding London median annual salary £39,000 £35,500 £37,500
% change year-on-year +9.86% -5.33% +10.29%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 117,572 52,020 129,638
% of permanent IT jobs with a recognized job title 91.28% 95.11% 95.61%
Number of salaries quoted 81,625 43,795 105,112
10th Percentile £32,000 £32,250 £28,250
25th Percentile £42,500 £41,250 £37,500
Median annual salary (50th Percentile) £57,500 £55,000 £50,000
Median % change year-on-year +4.55% +10.00% -
75th Percentile £76,250 £72,500 £70,000
90th Percentile £95,000 £87,500 £85,000
UK excluding London median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 27 November 2021.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 27 November 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -222 373 £40,000 +2.56% 89
UK excluding London -167 296 £39,000 +9.86% 68
London -240 100 £45,000 - 22
Midlands -51 75 £37,500 +7.14% 16
South East -156 75 £39,000 -2.50% 18
Work from Home -217 63 £45,000 +20.00% 13
West Midlands -68 52 £39,000 +11.43% 12
North of England -142 46 £40,000 +6.67% 15
East of England -81 36 £38,500 -2.53% 8
South West -76 35 £37,500 +7.14% 10
North West -111 26 £40,000 +6.67% 10
East Midlands -46 23 £37,500 +15.38% 4
Yorkshire -97 19 £39,000 +2.63% 5
Wales -38 18 £42,500 +10.39%
Scotland -74 11 £36,500 +21.67% 2
North East -30 1 £37,000 +17.84%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 27 November 2021, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 306 (74.27%) Windows
2 282 (68.45%) Microsoft
3 271 (65.78%) Active Directory
4 256 (62.14%) Microsoft 365
5 249 (60.44%) Windows Server
6 232 (56.31%) Azure
7 228 (55.34%) VMware
8 121 (29.37%) Firewall
8 121 (29.37%) VMware Infrastructure
9 120 (29.13%) Hyper-V
10 107 (25.97%) PowerShell
11 99 (24.03%) Social Skills
12 97 (23.54%) DNS
13 95 (23.06%) SQL
14 92 (22.33%) DHCP
15 83 (20.15%) WAN
15 83 (20.15%) SQL Server
16 81 (19.66%) Citrix
17 78 (18.93%) Windows 10
18 77 (18.69%) MS Exchange
19 76 (18.45%) LAN
20 74 (17.96%) VPN
20 74 (17.96%) Windows Server 2019
21 71 (17.23%) SharePoint
22 69 (16.75%) Problem-Solving
23 68 (16.50%) Windows Server 2012
24 67 (16.26%) SCCM
25 66 (16.02%) ITIL
25 66 (16.02%) IIS
26 63 (15.29%) Windows Server 2016

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 77 (18.69%) MS Exchange
2 71 (17.23%) SharePoint
3 66 (16.02%) IIS
4 20 (4.85%) Exchange Server 2010
5 4 (0.97%) Exchange Server 2013
6 3 (0.73%) Exchange Server 2007
7 2 (0.49%) Exchange Server 2003
8 1 (0.24%) Apache
8 1 (0.24%) CMS
8 1 (0.24%) Confluence
8 1 (0.24%) Jupyter
8 1 (0.24%) SharePoint Server
8 1 (0.24%) WebLogic
Applications
1 51 (12.38%) Microsoft Office
2 4 (0.97%) Microsoft Excel
3 1 (0.24%) Microsoft PowerPoint
Business Applications
1 4 (0.97%) SAP Business One
2 3 (0.73%) Dynamics NAV
3 2 (0.49%) Refinitiv Enterprise Platform
3 2 (0.49%) Relativity
4 1 (0.24%) Dynamics CRM
Cloud Services
1 256 (62.14%) Microsoft 365
2 232 (56.31%) Azure
3 60 (14.56%) AWS
4 30 (7.28%) Azure Active Directory
5 13 (3.16%) IaaS
6 8 (1.94%) OneDrive
6 8 (1.94%) SaaS
7 6 (1.46%) Mimecast
7 6 (1.46%) PaaS
8 4 (0.97%) GCP
9 3 (0.73%) Google Workspace
10 2 (0.49%) Cloud Computing
10 2 (0.49%) GitHub
10 2 (0.49%) Power Automate
10 2 (0.49%) Power Platform
10 2 (0.49%) PowerApps
11 1 (0.24%) Azure ExpressRoute
11 1 (0.24%) Dynamics 365
11 1 (0.24%) GitHub Actions
Communications & Networking
1 121 (29.37%) Firewall
2 97 (23.54%) DNS
3 92 (22.33%) DHCP
4 83 (20.15%) WAN
5 76 (18.45%) LAN
6 74 (17.96%) VPN
7 53 (12.86%) TCP/IP
8 52 (12.62%) VLAN
9 31 (7.52%) Wireless
10 30 (7.28%) Internet
11 26 (6.31%) Remote Desktop
12 25 (6.07%) MPLS
12 25 (6.07%) SAN
13 19 (4.61%) NAS
14 17 (4.13%) Wi-Fi
15 14 (3.40%) Network Security
16 12 (2.91%) BGP
16 12 (2.91%) VoIP
17 10 (2.43%) ADSL
18 9 (2.18%) iSCSI
Database & Business Intelligence
1 83 (20.15%) SQL Server
2 7 (1.70%) Azure SQL Database
3 5 (1.21%) SQL Server 2016
4 4 (0.97%) DTS
4 4 (0.97%) SQL Server 2014
5 3 (0.73%) Amazon RDS
5 3 (0.73%) SQL Server 2012
6 2 (0.49%) Oracle Database
7 1 (0.24%) Hadoop
7 1 (0.24%) HBase
7 1 (0.24%) MongoDB
7 1 (0.24%) MySQL
7 1 (0.24%) NoSQL
7 1 (0.24%) Oracle Database 11g
7 1 (0.24%) PostgreSQL
7 1 (0.24%) Power BI
7 1 (0.24%) Relational Database
Development Applications
1 10 (2.43%) VSS/SourceSafe
2 9 (2.18%) JIRA
3 5 (1.21%) Git (software)
4 1 (0.24%) Team Foundation Server
4 1 (0.24%) Visual Studio
General
1 99 (24.03%) Social Skills
2 61 (14.81%) Finance
3 33 (8.01%) Analytical Skills
4 22 (5.34%) Public Sector
5 17 (4.13%) Advertising
6 16 (3.88%) Banking
7 14 (3.40%) Retail
8 13 (3.16%) Law
8 13 (3.16%) Presentation Skills
9 12 (2.91%) Back Office
9 12 (2.91%) Electronics
10 10 (2.43%) Documentation Skills
10 10 (2.43%) Legal
11 7 (1.70%) Organisational Skills
12 6 (1.46%) Marketing
13 5 (1.21%) Manufacturing
14 4 (0.97%) Financial Institution
14 4 (0.97%) Investment Banking
15 3 (0.73%) Local Government
15 3 (0.73%) Telecoms
Libraries, Frameworks & Software Standards
1 28 (6.80%) Web Services
2 6 (1.46%) .NET
2 6 (1.46%) WSH
3 4 (0.97%) FIX Protocol
4 3 (0.73%) HTML
5 2 (0.49%) SAML
5 2 (0.49%) Software Packaging
6 1 (0.24%) CSS
6 1 (0.24%) OAuth
6 1 (0.24%) OpenID
6 1 (0.24%) REST
Miscellaneous
1 39 (9.47%) Clustering
2 22 (5.34%) Driving Licence
3 16 (3.88%) Hybrid Cloud
4 12 (2.91%) Self-Motivation
5 8 (1.94%) Data Centre
6 5 (1.21%) EPoS
6 5 (1.21%) Greenfield Project
6 5 (1.21%) Public Cloud
7 4 (0.97%) Eurex
7 4 (0.97%) Linux Command Line
7 4 (0.97%) User Experience
7 4 (0.97%) Virtual Team
8 3 (0.73%) Biotechnology
8 3 (0.73%) Client/Server
8 3 (0.73%) e-Learning
8 3 (0.73%) Management Information System
8 3 (0.73%) Online Banking
8 3 (0.73%) Replication
8 3 (0.73%) Smartphone
9 2 (0.49%) CCTV
Operating Systems
1 306 (74.27%) Windows
2 249 (60.44%) Windows Server
3 78 (18.93%) Windows 10
4 74 (17.96%) Windows Server 2019
5 68 (16.50%) Windows Server 2012
6 63 (15.29%) Windows Server 2016
7 51 (12.38%) Linux
8 30 (7.28%) Windows Server 2008
9 19 (4.61%) CentOS
9 19 (4.61%) Mac OS
10 17 (4.13%) Windows 7
11 15 (3.64%) Windows Server 2003
12 10 (2.43%) Android
13 7 (1.70%) Unix
14 6 (1.46%) Apple iOS
15 5 (1.21%) Solaris
15 5 (1.21%) Ubuntu
15 5 (1.21%) Windows 8
16 4 (0.97%) Mac OS X
17 3 (0.73%) Red Hat Enterprise Linux
Processes & Methodologies
1 69 (16.75%) Problem-Solving
2 66 (16.02%) ITIL
3 52 (12.62%) Infrastructure Engineering
4 46 (11.17%) Disaster Recovery
5 43 (10.44%) Migration
6 29 (7.04%) Capacity Management
7 26 (6.31%) Mentoring
8 25 (6.07%) Business Continuity
9 23 (5.58%) High Availability
9 23 (5.58%) Project Management
10 22 (5.34%) ITSM
11 20 (4.85%) Incident Management
12 18 (4.37%) Patch Management
13 17 (4.13%) Time Management
14 16 (3.88%) Service Delivery
15 15 (3.64%) Presales
15 15 (3.64%) Problem Management
15 15 (3.64%) Vulnerability Management
16 14 (3.40%) Data Migration
16 14 (3.40%) Proactive Maintenance
Programming Languages
1 107 (25.97%) PowerShell
2 95 (23.06%) SQL
3 15 (3.64%) Bash Shell
4 14 (3.40%) Python
5 11 (2.67%) C
6 7 (1.70%) Perl
7 6 (1.46%) C#
7 6 (1.46%) VBScript
8 5 (1.21%) JavaScript
9 4 (0.97%) Java
9 4 (0.97%) Ruby
10 2 (0.49%) Shell Script
11 1 (0.24%) T-SQL
Qualifications
1 43 (10.44%) Microsoft Certification
2 22 (5.34%) MCSE
3 20 (4.85%) MCITP
4 19 (4.61%) MCSA
5 16 (3.88%) Degree
6 15 (3.64%) Cisco Certification
6 15 (3.64%) Citrix Certification
7 12 (2.91%) CCNA
8 10 (2.43%) BPSS Clearance
8 10 (2.43%) DBS Check
9 7 (1.70%) VMware Certified Professional (VCP)
10 5 (1.21%) HNC
10 5 (1.21%) HND
11 4 (0.97%) ITIL Certification
11 4 (0.97%) MCP
11 4 (0.97%) SC Cleared
11 4 (0.97%) Security Cleared
12 3 (0.73%) CCNP
13 2 (0.49%) DV Cleared
14 1 (0.24%) VCAP
Quality Assurance & Compliance
1 56 (13.59%) SLA
2 8 (1.94%) GDPR
3 7 (1.70%) PCI DSS
4 2 (0.49%) ISO/IEC 27001
5 1 (0.24%) Cyber Essentials
5 1 (0.24%) ISO 9001
5 1 (0.24%) NIST
5 1 (0.24%) QA
System Software
1 271 (65.78%) Active Directory
2 121 (29.37%) VMware Infrastructure
3 120 (29.13%) Hyper-V
4 51 (12.38%) vSphere
5 32 (7.77%) VMware ESXi
6 26 (6.31%) XenApp
7 20 (4.85%) Virtual Desktop
7 20 (4.85%) XenDesktop
8 11 (2.67%) VMware Workstation
9 6 (1.46%) Virtual Machines
10 5 (1.21%) Virtual Servers
11 4 (0.97%) Microsoft Virtual Server
12 3 (0.73%) Citrix Hypervisor
12 3 (0.73%) VMware Server
13 2 (0.49%) Firmware
13 2 (0.49%) Terminal Server
14 1 (0.24%) Apache ZooKeeper
14 1 (0.24%) BitLocker
14 1 (0.24%) Forefront TMG
14 1 (0.24%) Terminal Services
Systems Management
1 67 (16.26%) SCCM
2 47 (11.41%) Microsoft Intune
3 29 (7.04%) Microsoft Clustering
4 8 (1.94%) Backup Exec
5 7 (1.70%) Single Sign-On
6 6 (1.46%) WSUS
7 5 (1.21%) Active Directory Federation Services
7 5 (1.21%) Jamf Pro
7 5 (1.21%) SCOM
8 4 (0.97%) Cisco CUCM
8 4 (0.97%) Nessus
9 3 (0.73%) Ansible
9 3 (0.73%) Cisco UCCX
10 2 (0.49%) AirWatch
10 2 (0.49%) Failover Clustering
10 2 (0.49%) FortiGate
10 2 (0.49%) ITRS Geneos
10 2 (0.49%) vCenter Server
11 1 (0.24%) CASB
11 1 (0.24%) PowerCLI
Vendors
1 282 (68.45%) Microsoft
2 228 (55.34%) VMware
3 81 (19.66%) Citrix
4 49 (11.89%) Cisco
5 29 (7.04%) Veeam
6 21 (5.10%) Red Hat
7 16 (3.88%) Sophos
8 14 (3.40%) Bloomberg
8 14 (3.40%) Brocade
9 12 (2.91%) Dell
9 12 (2.91%) SonicWALL
10 11 (2.67%) Apple
10 11 (2.67%) Meraki
11 9 (2.18%) Oracle
12 8 (1.94%) Aruba
12 8 (1.94%) Avaya
13 7 (1.70%) EMC
14 6 (1.46%) Google
14 6 (1.46%) Reuters
14 6 (1.46%) Sage