Period
to 20 July 2018

The median annual salary for a 3rd Line Support was £36,500 in advertised job vacancies during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 539 499 397
Rank change year-on-year -40 -102 -1
Permanent jobs requiring a 3rd Line Support 856 1,014 1,604
As % of all permanent IT jobs advertised in the UK 0.49% 0.57% 0.79%
As % of the Job Titles category 0.51% 0.59% 0.82%
Number of salaries quoted 783 894 1,479
UK median annual salary £36,500 £35,000 £35,500
Median salary % change year-on-year +4.29% -1.41% -5.33%
10th Percentile £27,000 £26,250 £26,500
90th Percentile £50,000 £48,750 £48,750
UK excluding London median annual salary £35,000 £35,000 £34,750
% change year-on-year - +0.72% -0.71%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 168,445 170,561 196,070
% of permanent IT jobs with a recognized job title 96.21% 96.20% 96.60%
Number of salaries quoted 136,331 139,111 164,687
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,500
90th Percentile £81,250 £77,500 £76,250
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 6 months to 20 July 2018.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -49 820 £37,500 +7.14% 60
UK excluding London -79 551 £35,000 - 44
London +9 287 £40,000 - 19
North of England -14 149 £35,000 +7.69% 16
South East -67 149 £35,000 - 8
Midlands +5 95 £32,500 -13.33% 3
East of England -3 84 £37,500 -6.25% 9
North West -10 75 £35,000 +7.69% 9
Yorkshire +28 69 £36,250 +12.40% 7
South West -42 56 £32,500 -1.52% 5
West Midlands +6 51 £33,500 -16.25% 2
East Midlands +27 44 £32,500 -7.14% 1
Wales +7 13 £38,500 +18.46% 2
Scotland -24 5 £31,000 -13.89%
North East -28 5 £27,500 +1.85%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 20 July 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 619 (72.31%) Windows
2 512 (59.81%) Active Directory
3 500 (58.41%) Microsoft
4 444 (51.87%) VMware
5 428 (50.00%) Windows Server
6 336 (39.25%) Office 365
7 274 (32.01%) MS Exchange
8 250 (29.21%) VMware Infrastructure
9 244 (28.50%) Firewall
10 228 (26.64%) Hyper-V
11 210 (24.53%) DNS
12 202 (23.60%) Windows Server 2012
13 192 (22.43%) Windows Server 2008
13 192 (22.43%) Microsoft Azure
14 191 (22.31%) ITIL
15 171 (19.98%) Cisco
15 171 (19.98%) DHCP
16 160 (18.69%) SQL
17 159 (18.57%) Citrix
18 157 (18.34%) Microsoft Certification
18 157 (18.34%) SQL Server
19 146 (17.06%) Microsoft Office
20 136 (15.89%) SAN
21 135 (15.77%) SCCM
22 121 (14.14%) Finance
23 112 (13.08%) TCP/IP
24 109 (12.73%) LAN
25 106 (12.38%) WAN
26 103 (12.03%) Windows 7
27 101 (11.80%) Windows 10

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 274 (32.01%) MS Exchange
2 91 (10.63%) Exchange Server 2013
3 85 (9.93%) SharePoint
4 70 (8.18%) Exchange Server 2010
5 39 (4.56%) Exchange Server 2007
6 35 (4.09%) Skype for Business
7 30 (3.50%) IIS
8 10 (1.17%) Exchange Server 2003
9 8 (0.93%) Apache
9 8 (0.93%) SharePoint 2013
10 6 (0.70%) Blackberry Enterprise Server
10 6 (0.70%) Tomcat
11 5 (0.58%) Site Server
11 5 (0.58%) WebSphere
11 5 (0.58%) WebSphere Application Server
12 3 (0.35%) WordPress
13 2 (0.23%) Adobe Experience Manager
13 2 (0.23%) CMS
13 2 (0.23%) Confluence
14 1 (0.12%) nginx
Applications
1 146 (17.06%) Microsoft Office
2 15 (1.75%) Microsoft Excel
3 5 (0.58%) Microsoft PowerPoint
4 1 (0.12%) Adobe Illustrator
4 1 (0.12%) InDesign
4 1 (0.12%) SOLIDWORKS
Business Applications
1 11 (1.29%) Dynamics NAV
2 9 (1.05%) Dynamics AX
3 7 (0.82%) Dynamics CRM
4 6 (0.70%) Magento
5 5 (0.58%) Elite 3E
5 5 (0.58%) Infor SunSystems
5 5 (0.58%) ReMetrica
5 5 (0.58%) SAP Hybris
6 3 (0.35%) Remedy ITSM
7 2 (0.23%) BPCS
7 2 (0.23%) Maximo
7 2 (0.23%) NetSuite
7 2 (0.23%) Unit4 Business World
8 1 (0.12%) Pegasus Opera
8 1 (0.12%) Salesforce.com CRM
8 1 (0.12%) Shopify
8 1 (0.12%) Siebel CRM
Cloud Services
1 336 (39.25%) Office 365
2 192 (22.43%) Microsoft Azure
3 41 (4.79%) Amazon AWS
4 35 (4.09%) Azure Active Directory
5 22 (2.57%) Mimecast
6 12 (1.40%) IaaS
7 11 (1.29%) OneDrive
8 8 (0.93%) SaaS
9 6 (0.70%) Cloud Computing
10 5 (0.58%) Amazon EC2
10 5 (0.58%) Amazon S3
10 5 (0.58%) Route 53
11 4 (0.47%) G Suite
12 3 (0.35%) Dropbox
13 2 (0.23%) Dynamics 365
13 2 (0.23%) Google Cloud Platform
14 1 (0.12%) AWS CloudFormation
14 1 (0.12%) Google Drive
14 1 (0.12%) Virtual Private Cloud
14 1 (0.12%) Yammer
Communications & Networking
1 244 (28.50%) Firewall
2 210 (24.53%) DNS
3 171 (19.98%) DHCP
4 136 (15.89%) SAN
5 112 (13.08%) TCP/IP
6 109 (12.73%) LAN
7 106 (12.38%) WAN
8 72 (8.41%) VPN
9 63 (7.36%) VLAN
10 54 (6.31%) VoIP
11 39 (4.56%) Remote Desktop
12 34 (3.97%) Wireless
13 31 (3.62%) Network Security
13 31 (3.62%) Skype
14 29 (3.39%) Wi-Fi
15 25 (2.92%) Internet
16 19 (2.22%) IPsec
16 19 (2.22%) NAS
16 19 (2.22%) Unified Communications
17 18 (2.10%) Cisco ASA
Database & Business Intelligence
1 157 (18.34%) SQL Server
2 25 (2.92%) SQL Server 2008
3 14 (1.64%) SQL Server 2005
3 14 (1.64%) SQL Server 2014
4 12 (1.40%) Amazon RDS
5 10 (1.17%) SQL Server Integration Services
6 8 (0.93%) MySQL
7 7 (0.82%) SQL Server Reporting Services
8 6 (0.70%) SQL Server 2012
9 5 (0.58%) Relational Database
10 4 (0.47%) SQL Server Analysis Services
11 3 (0.35%) Oracle Database
11 3 (0.35%) Oracle Reports
11 3 (0.35%) RDBMS
11 3 (0.35%) SQL Server 2016
12 2 (0.23%) Blockchain
12 2 (0.23%) Data Warehouse
12 2 (0.23%) QlikView
13 1 (0.12%) Oracle BI EE
13 1 (0.12%) SQLPlus
Development Applications
1 16 (1.87%) Team Foundation Server
2 5 (0.58%) SQL Server Management Studio (SSMS)
2 5 (0.58%) Visual Studio
3 3 (0.35%) Visual Studio Team System
4 2 (0.23%) Git (software)
4 2 (0.23%) JIRA
4 2 (0.23%) Visual Studio Tools for Office
5 1 (0.12%) Jenkins
5 1 (0.12%) MSI
5 1 (0.12%) PEAR
5 1 (0.12%) Toad
General
1 121 (14.14%) Finance
2 47 (5.49%) Manufacturing
3 44 (5.14%) Retail
4 40 (4.67%) Marketing
5 38 (4.44%) Telecoms
6 24 (2.80%) Advertising
7 22 (2.57%) Law
8 17 (1.99%) Legal
9 15 (1.75%) Electronics
10 14 (1.64%) Front Office
11 13 (1.52%) French Language
12 10 (1.17%) Banking
13 7 (0.82%) German Language
13 7 (0.82%) Spanish Language
14 5 (0.58%) Back Office
14 5 (0.58%) Russian Language
15 3 (0.35%) Games
16 2 (0.23%) Italian Language
16 2 (0.23%) Military
16 2 (0.23%) Publishing
Libraries, Frameworks & Software Standards
1 18 (2.10%) .NET
1 18 (2.10%) Web Services
2 15 (1.75%) Flash
3 12 (1.40%) WSH
4 9 (1.05%) LDAP
5 5 (0.58%) COM
5 5 (0.58%) HTML
6 3 (0.35%) .NET Framework
6 3 (0.35%) ADSI
6 3 (0.35%) J2EE
7 2 (0.23%) ASP.NET
7 2 (0.23%) OAuth
7 2 (0.23%) OpenID
7 2 (0.23%) SAML
7 2 (0.23%) Software Packaging
7 2 (0.23%) WAP
8 1 (0.12%) HTML5
8 1 (0.12%) Middleware
8 1 (0.12%) Oracle Fusion
8 1 (0.12%) WebRTC
Miscellaneous
1 45 (5.26%) Data Centre
2 39 (4.56%) Self-Motivation
3 33 (3.86%) Analytical Skills
4 31 (3.62%) Driving Licence
5 22 (2.57%) Clustering
6 19 (2.22%) EMC VMAX
6 19 (2.22%) iPad
7 16 (1.87%) Replication
8 13 (1.52%) Computer Science
8 13 (1.52%) Management Information System
9 11 (1.29%) Virtual Team
10 10 (1.17%) Enterprise Storage
11 9 (1.05%) PKI
11 9 (1.05%) Video Conferencing
12 7 (0.82%) Derivative
13 6 (0.70%) Fintech
14 5 (0.58%) Fat Client
14 5 (0.58%) Private Cloud
14 5 (0.58%) Thin Client
14 5 (0.58%) User Experience
Operating Systems
1 619 (72.31%) Windows
2 428 (50.00%) Windows Server
3 202 (23.60%) Windows Server 2012
4 192 (22.43%) Windows Server 2008
5 103 (12.03%) Windows 7
6 101 (11.80%) Windows 10
7 79 (9.23%) Linux
8 44 (5.14%) Windows Server 2003
9 41 (4.79%) Windows 8
10 32 (3.74%) Mac OS X
11 25 (2.92%) Windows XP
12 16 (1.87%) Apple iOS
12 16 (1.87%) Unix
13 14 (1.64%) Android
14 12 (1.40%) Mac OS
15 11 (1.29%) CentOS
16 6 (0.70%) AIX
17 5 (0.58%) Red Hat Enterprise Linux
17 5 (0.58%) Ubuntu
17 5 (0.58%) Windows 2000 Server
Processes & Methodologies
1 191 (22.31%) ITIL
2 88 (10.28%) Problem-Solving
3 65 (7.59%) Disaster Recovery
3 65 (7.59%) Migration
4 52 (6.07%) Project Management
5 46 (5.37%) Mentoring
6 39 (4.56%) Service Delivery
7 34 (3.97%) Time Management
8 26 (3.04%) Cybersecurity
9 25 (2.92%) Incident Management
10 21 (2.45%) Asset Management
10 21 (2.45%) ERP
10 21 (2.45%) Patch Management
10 21 (2.45%) Problem Management
11 20 (2.34%) High Availability
12 19 (2.22%) Coaching
12 19 (2.22%) Continuous Improvement
13 18 (2.10%) Business Intelligence
13 18 (2.10%) Data Security
14 17 (1.99%) PRINCE2
Programming Languages
1 160 (18.69%) SQL
2 101 (11.80%) PowerShell
3 19 (2.22%) VBScript
4 15 (1.75%) Java
5 14 (1.64%) C
5 14 (1.64%) C#
6 11 (1.29%) Bash Shell
7 9 (1.05%) Python
8 8 (0.93%) Shell Script
8 8 (0.93%) T-SQL
9 7 (0.82%) VB
10 5 (0.58%) Perl
11 4 (0.47%) JavaScript
11 4 (0.47%) VB.NET
12 3 (0.35%) C++
13 2 (0.23%) PL/SQL
13 2 (0.23%) VBA
14 1 (0.12%) PHP
14 1 (0.12%) Ruby
14 1 (0.12%) VB6
Qualifications
1 157 (18.34%) Microsoft Certification
2 100 (11.68%) MCSE
3 73 (8.53%) MCSA
4 68 (7.94%) Cisco Certification
5 62 (7.24%) CCNA
6 46 (5.37%) Degree
7 41 (4.79%) MCP
7 41 (4.79%) MCTS
8 33 (3.86%) VMware Certified Professional (VCP)
9 29 (3.39%) MCITP
10 25 (2.92%) DBS Check
10 25 (2.92%) Security Cleared
11 23 (2.69%) SC Cleared
12 18 (2.10%) CCNP
13 17 (1.99%) A+ Certification
13 17 (1.99%) ITIL Certification
14 12 (1.40%) Network+ Certification
15 11 (1.29%) CCA
16 8 (0.93%) Computer Science Degree
17 7 (0.82%) Citrix Certification
Quality Assurance & Compliance
1 80 (9.35%) SLA
2 29 (3.39%) ISO/IEC 27001
3 11 (1.29%) ISO 9001
4 7 (0.82%) COBIT
5 6 (0.70%) ISO 14001
5 6 (0.70%) ISO/IEC 20000
6 5 (0.58%) GDPR
6 5 (0.58%) PCI DSS
7 4 (0.47%) PMO
8 2 (0.23%) Data Quality
8 2 (0.23%) ISO 22301
8 2 (0.23%) QA
9 1 (0.12%) ISO 9000
System Software
1 512 (59.81%) Active Directory
2 250 (29.21%) VMware Infrastructure
3 228 (26.64%) Hyper-V
4 76 (8.88%) XenApp
5 63 (7.36%) vSphere
6 54 (6.31%) VMware ESXi
7 41 (4.79%) XenDesktop
8 21 (2.45%) Terminal Services
9 12 (1.40%) Virtual Machines
10 11 (1.29%) DFS Replication
11 9 (1.05%) XenServer
12 7 (0.82%) Virtual Servers
13 5 (0.58%) Terminal Server
14 4 (0.47%) BitLocker
14 4 (0.47%) Microsoft App-V
15 3 (0.35%) Microsoft Virtual Server
15 3 (0.35%) vCloud
15 3 (0.35%) VMware Workstation
16 2 (0.23%) Firmware
16 2 (0.23%) MetaFrame
Systems Management
1 135 (15.77%) SCCM
2 54 (6.31%) Backup Exec
3 38 (4.44%) WSUS
4 22 (2.57%) SCOM
5 17 (1.99%) vCenter Server
6 14 (1.64%) Microsoft Intune
6 14 (1.64%) Norton AntiVirus
7 11 (1.29%) Nagios
8 9 (1.05%) Failover Clustering
9 8 (0.93%) HAProxy
9 8 (0.93%) Jamf Pro
9 8 (0.93%) McAfee ePO
10 7 (0.82%) HP Data Protector
11 6 (0.70%) Symantec Enterprise Vault
12 5 (0.58%) AirWatch
12 5 (0.58%) Systems Management Server (SMS)
13 4 (0.47%) FortiGate
13 4 (0.47%) HP SIM
13 4 (0.47%) Microsoft Data Protection Manager
13 4 (0.47%) NetBackup
Vendors
1 500 (58.41%) Microsoft
2 444 (51.87%) VMware
3 171 (19.98%) Cisco
4 159 (18.57%) Citrix
5 84 (9.81%) HP
6 63 (7.36%) Veeam
7 54 (6.31%) Apple
8 38 (4.44%) McAfee
9 35 (4.09%) Symantec
10 34 (3.97%) Dell
11 32 (3.74%) EMC
12 28 (3.27%) NetApp
13 22 (2.57%) CommVault
13 22 (2.57%) SAP
13 22 (2.57%) WatchGuard
14 21 (2.45%) Google
14 21 (2.45%) IBM
15 19 (2.22%) Oracle
16 18 (2.10%) SolarWinds
16 18 (2.10%) Sophos