3rd Line Support Jobs

Third Line Support
UK

The median Third Line Support salary in the UK is £45,000 per year, according to job vacancies posted during the 6 months leading to 27 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
27 May 2025
Same period 2024 Same period 2023
Rank 546 512 733
Rank change year-on-year -34 +221 +116
Permanent jobs requiring a 3rd Line Support 163 448 239
As % of all permanent jobs advertised in the UK 0.30% 0.44% 0.24%
As % of the Job Titles category 0.33% 0.46% 0.27%
Number of salaries quoted 158 412 225
10th Percentile £36,250 £31,250 £32,700
25th Percentile £37,563 £33,938 £36,000
Median annual salary (50th Percentile) £45,000 £40,000 £41,659
Median % change year-on-year +12.50% -3.98% +0.69%
75th Percentile £52,500 £46,063 £50,000
90th Percentile £67,500 £52,500 £58,250
UK excluding London median annual salary £42,500 £39,500 £40,000
% change year-on-year +7.59% -1.25% -

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,300 96,566 89,723
% of permanent jobs with a recognized job title 90.41% 94.78% 91.48%
Number of salaries quoted 25,583 68,990 56,857
10th Percentile £28,822 £28,500 £32,500
25th Percentile £41,000 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £70,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,500 £50,000 £53,500
% change year-on-year +3.00% -6.54% +6.63%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 27 May 2025.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 27 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -36 161 £45,000 +12.50% 65
UK excluding London -32 130 £42,500 +7.59% 68
Work from Home +18 68 £42,500 +13.33% 32
Midlands +49 48 £50,000 +25.00% 18
London +100 33 £52,500 -3.67% 11
South East -44 31 £42,500 +13.33% 12
West Midlands +50 28 £37,500 - 6
East Midlands +40 20 £50,000 +8.11% 12
North of England -9 20 £42,500 +14.86% 13
South West +86 16 £40,000 -5.88% 7
North West -2 14 £42,500 +13.33% 7
East of England +23 13 £45,000 +5.88% 7
Yorkshire +35 5 £42,500 +6.25% 4
Northern Ireland - 2 £52,500 -
North East +21 1 £40,000 +23.08% 2

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 May 2025, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 104 (63.80%) Windows
2 100 (61.35%) Azure
3 96 (58.90%) Microsoft
4 91 (55.83%) Active Directory
5 88 (53.99%) Microsoft 365
6 80 (49.08%) Firewall
7 70 (42.94%) Windows Server
8 63 (38.65%) Microsoft Exchange
9 55 (33.74%) Microsoft Intune
10 54 (33.13%) Social Skills
11 49 (30.06%) VMware
12 48 (29.45%) ITIL
12 48 (29.45%) Problem-Solving
13 46 (28.22%) DNS
13 46 (28.22%) Cisco
14 43 (26.38%) WAN
14 43 (26.38%) PowerShell
15 38 (23.31%) VMware Infrastructure
15 38 (23.31%) LAN
15 38 (23.31%) DHCP
16 33 (20.25%) Meraki
17 30 (18.40%) VLAN
17 30 (18.40%) SQL
18 28 (17.18%) Citrix
19 27 (16.56%) AWS
20 25 (15.34%) Windows Server 2016
20 25 (15.34%) SharePoint
21 23 (14.11%) VoIP
21 23 (14.11%) Linux
21 23 (14.11%) Hyper-V

3rd Line Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 63 (38.65%) Microsoft Exchange
2 25 (15.34%) SharePoint
3 17 (10.43%) IIS
4 6 (3.68%) Exchange Server 2013
5 1 (0.61%) Office Communications Server
5 1 (0.61%) SharePoint 2010
5 1 (0.61%) Skype for Business
Applications
1 12 (7.36%) Microsoft Office
Business Applications
1 3 (1.84%) Elite 3E
Cloud Services
1 100 (61.35%) Azure
2 88 (53.99%) Microsoft 365
3 27 (16.56%) AWS
4 16 (9.82%) Entra ID
5 12 (7.36%) OneDrive
6 10 (6.13%) Azure Storage
7 9 (5.52%) Azure DevOps
7 9 (5.52%) Azure Monitor
7 9 (5.52%) GCP
8 4 (2.45%) Azure App Service
8 4 (2.45%) Azure Table
9 2 (1.23%) Mimecast
9 2 (1.23%) Nutanix
10 1 (0.61%) Google Workspace
10 1 (0.61%) Microsoft Copilot
10 1 (0.61%) Microsoft Purview
Communications & Networking
1 80 (49.08%) Firewall
2 46 (28.22%) DNS
3 43 (26.38%) WAN
4 38 (23.31%) DHCP
4 38 (23.31%) LAN
5 30 (18.40%) VLAN
6 23 (14.11%) VoIP
7 20 (12.27%) VPN
8 19 (11.66%) TCP/IP
8 19 (11.66%) Wi-Fi
9 18 (11.04%) SAN
10 15 (9.20%) Remote Desktop
11 14 (8.59%) SD-WAN
12 10 (6.13%) ADSL
13 8 (4.91%) Internet
14 7 (4.29%) Cisco Firepower
14 7 (4.29%) Wireless
15 6 (3.68%) Wireless Security
16 3 (1.84%) IP Telephony
16 3 (1.84%) NAS
Database & Business Intelligence
1 11 (6.75%) Amazon RDS
1 11 (6.75%) SQL Server
Development Applications
1 2 (1.23%) JIRA
General
1 54 (33.13%) Social Skills
2 12 (7.36%) Manufacturing
3 10 (6.13%) Analytical Skills
4 8 (4.91%) Aerospace
4 8 (4.91%) Automotive
5 6 (3.68%) Telecoms
6 5 (3.07%) Finance
7 4 (2.45%) Legal
8 3 (1.84%) Electronics
8 3 (1.84%) Law
8 3 (1.84%) Retail
9 2 (1.23%) Banking
9 2 (1.23%) Billing
9 2 (1.23%) Inclusion and Diversity
9 2 (1.23%) Marketing
9 2 (1.23%) Police
10 1 (0.61%) Advertising
10 1 (0.61%) Documentation Skills
10 1 (0.61%) Games
10 1 (0.61%) Organisational Skills
Libraries, Frameworks & Software Standards
1 2 (1.23%) Software Packaging
2 1 (0.61%) FreeSWITCH
2 1 (0.61%) Node.js
2 1 (0.61%) SAML
Miscellaneous
1 13 (7.98%) Onboarding
2 10 (6.13%) Hybrid Cloud
3 7 (4.29%) Video Conferencing
4 6 (3.68%) Replication
5 5 (3.07%) Driving Licence
6 3 (1.84%) FMCG
6 3 (1.84%) IoT
6 3 (1.84%) iPhone
6 3 (1.84%) Management Information System
6 3 (1.84%) Operational Technology
6 3 (1.84%) Renewable Energy
7 2 (1.23%) PKI
8 1 (0.61%) AS400
8 1 (0.61%) Clustering
8 1 (0.61%) Data Centre
8 1 (0.61%) Self-Motivation
8 1 (0.61%) Smartphone
8 1 (0.61%) Team-Oriented Environment
Operating Systems
1 104 (63.80%) Windows
2 70 (42.94%) Windows Server
3 25 (15.34%) Windows Server 2016
4 23 (14.11%) Linux
4 23 (14.11%) Windows Server 2019
5 12 (7.36%) Windows 10
6 7 (4.29%) VMS
7 5 (3.07%) Windows Server 2012
8 4 (2.45%) Android
9 1 (0.61%) Apple iOS
9 1 (0.61%) CentOS
9 1 (0.61%) Mac OS
9 1 (0.61%) Mac OS X
9 1 (0.61%) Windows 7
Processes & Methodologies
1 48 (29.45%) ITIL
1 48 (29.45%) Problem-Solving
2 21 (12.88%) Cybersecurity
3 20 (12.27%) Change Management
3 20 (12.27%) Customer Service
4 16 (9.82%) Infrastructure Management
4 16 (9.82%) Mentoring
4 16 (9.82%) Proactive Monitoring
5 15 (9.20%) Server Building
6 14 (8.59%) Disaster Recovery
7 13 (7.98%) Continuous Improvement
7 13 (7.98%) Data Security
7 13 (7.98%) Network Design
8 12 (7.36%) Storage Management
9 11 (6.75%) Presales
9 11 (6.75%) Task Automation
10 10 (6.13%) High Availability
10 10 (6.13%) Infrastructure Engineering
11 9 (5.52%) CI/CD
11 9 (5.52%) DevOps
Programming Languages
1 43 (26.38%) PowerShell
2 30 (18.40%) SQL
3 9 (5.52%) C#
Qualifications
1 13 (7.98%) Cisco Certification
1 13 (7.98%) Degree
2 12 (7.36%) Microsoft Certification
3 11 (6.75%) Security Cleared
4 8 (4.91%) A+ Certification
4 8 (4.91%) CCNP
5 7 (4.29%) CCIE
6 6 (3.68%) Computer Science Degree
6 6 (3.68%) DBS Check
6 6 (3.68%) Network+ Certification
7 4 (2.45%) CCNA
8 3 (1.84%) SC Cleared
9 2 (1.23%) CISM
9 2 (1.23%) CISSP
9 2 (1.23%) DV Cleared
9 2 (1.23%) Master's Degree
10 1 (0.61%) Azure Certification
Quality Assurance & Compliance
1 8 (4.91%) Cyber Essentials
2 6 (3.68%) ISO/IEC 27001
3 5 (3.07%) Cyber Essentials PLUS
4 2 (1.23%) SLA
System Software
1 91 (55.83%) Active Directory
2 38 (23.31%) VMware Infrastructure
3 23 (14.11%) Hyper-V
4 13 (7.98%) XenApp
5 11 (6.75%) Terminal Services
6 6 (3.68%) vSphere
7 3 (1.84%) Virtual Desktop
8 2 (1.23%) Microsoft Virtual Server
8 2 (1.23%) Virtual Servers
8 2 (1.23%) VMware ESXi
9 1 (0.61%) ISA Server
Systems Management
1 55 (33.74%) Microsoft Intune
2 14 (8.59%) SCCM
3 9 (5.52%) Terraform
4 3 (1.84%) Autotask
4 3 (1.84%) Backup Exec
5 2 (1.23%) Ansible
5 2 (1.23%) FortiGate
5 2 (1.23%) Proxmox
6 1 (0.61%) Active Directory Federation Services
6 1 (0.61%) Grafana
6 1 (0.61%) Prometheus
6 1 (0.61%) vCenter Server
Vendors
1 96 (58.90%) Microsoft
2 49 (30.06%) VMware
3 46 (28.22%) Cisco
4 33 (20.25%) Meraki
5 28 (17.18%) Citrix
6 16 (9.82%) HP
7 14 (8.59%) Aruba
7 14 (8.59%) Fortinet
8 13 (7.98%) CheckPoint
8 13 (7.98%) SonicWALL
9 10 (6.13%) Google
10 7 (4.29%) NetApp
10 7 (4.29%) Palo Alto
11 6 (3.68%) Dell
11 6 (3.68%) Sage
12 5 (3.07%) arcserve
12 5 (3.07%) Okta
12 5 (3.07%) Veeam
13 3 (1.84%) Apple
13 3 (1.84%) iManage