The median annual salary for a 3rd Line Support was £36,000 in advertised job vacancies during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Third Line Support
UK
Rank 433 368 340
Rank change year-on-year -65 -28  
Permanent jobs requiring a 3rd Line Support 505 851 971
As % of all permanent IT jobs advertised in the UK 0.60% 0.82% 0.91%
As % of the Job Titles category 0.63% 0.85% 0.94%
Number of salaries quoted 447 747 835
Median salary £36,000 £36,500 £37,000
Median salary % change year-on-year -1.36% -1.35%  
90% offered a salary of more than £27,650 £28,500 £28,150
10% offered a salary of more than £50,000 £49,000 £50,000
UK excluding London median salary £34,000 £35,000 £35,000
% change year-on-year -2.85% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 80799 99610 102835
As % of all permanent IT job vacancies advertised in the UK 96.25% 96.36% 96.62%
Number of salaries quoted 67025 83372 83971
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

3rd Line Support
Job Vacancy Trend

The job posting trend of jobs advertised that featured 3rd Line Support in the job title.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 3 months to 26 March 2017.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 26 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -57 485 £36,500 -1.35% 52
London +30 153 £40,000 +3.89% 10
South East -49 113 £37,500 - 15
North West -6 51 £32,500 -7.14% 9
East of England -34 42 £37,500 +7.14% 7
South West -16 41 £29,500 -7.81% 2
West Midlands +2 34 £35,500 +1.42% 3
Berkshire +20 31 £46,250 +18.58% 4
Yorkshire +13 28 £35,250 +21.55% 3
Manchester -16 27 £32,500 -12.16% 2
City of London +45 26 £35,500 -11.25% 2
Wiltshire +26 25 £28,500 -12.30%
Hampshire -8 24 £40,000 +9.58% 2
Hertfordshire -11 23 £41,000 +12.32% 3
Reading +39 21 £50,000 +25.00% 1
Cheshire +23 19 £32,000 +1.58% 4
West Yorkshire +16 17 £37,500 +10.29% 2
East Midlands -5 16 £33,500 +3.07% 3
Surrey -15 16 £35,000 -12.50% 5
Leeds +16 15 £37,500 +16.27% 2
Kent +14 13 £30,000 -29.41% 1
East Sussex +12 12 £40,000 -20.00%
Brighton - 12 £40,000 -
Fareham +18 11 £40,000 +23.07% 1
Salisbury +5 9 £25,000 -23.07%
Hereford - 9 £45,000 - 2
Bury - 9 £32,500 -
Basingstoke - 9 £42,500 -
Herefordshire - 9 £45,000 - 3
Buckinghamshire +8 8 £33,250 +13.67%

3rd Line Support Skill Set
Top 30 Related IT Skills

For the 6 months to 26 March 2017, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 3rd Line Support in the job title.

1 804 (71.85%) Windows
2 688 (61.48%) Active Directory
3 587 (52.46%) VMware
4 538 (48.08%) Microsoft
5 512 (45.76%) Windows Server
6 402 (35.92%) MS Exchange
7 349 (31.19%) Windows Server 2012
8 323 (28.87%) VMware Infrastructure
9 319 (28.51%) Cisco
10 307 (27.44%) Firewall
11 294 (26.27%) Windows Server 2008
12 286 (25.56%) ITIL
13 285 (25.47%) MS Excel
14 265 (23.68%) Citrix
15 263 (23.50%) Office 365
16 240 (21.45%) SQL
17 227 (20.29%) Hyper-V
18 217 (19.39%) SAN
19 209 (18.68%) SQL Server
20 199 (17.78%) DNS
21 182 (16.26%) WAN
22 180 (16.09%) LAN
23 177 (15.82%) Linux
24 170 (15.19%) Exchange Server 2010
25 164 (14.66%) Cisco Certification
26 163 (14.57%) Microsoft Certification
27 162 (14.48%) DHCP
28 157 (14.03%) TCP/IP
29 149 (13.32%) Exchange Server 2013
30 146 (13.05%) MS Office

3rd Line Support Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 402 (35.92%) MS Exchange
2 170 (15.19%) Exchange Server 2010
3 149 (13.32%) Exchange Server 2013
4 110 (9.83%) IIS
5 80 (7.15%) Skype for Business
6 73 (6.52%) SharePoint
7 51 (4.56%) Exchange Server 2007
8 47 (4.20%) Exchange Server 2003
9 19 (1.70%) Apache
10 15 (1.34%) Blackberry Enterprise Server
11 13 (1.16%) Tomcat
12 11 (0.98%) WebSphere
13 10 (0.89%) SharePoint 2013
14 9 (0.80%) Confluence
15 8 (0.71%) Site Server
16 6 (0.54%) CMS
17 5 (0.45%) IBM Notes
18 4 (0.36%) JBoss
19 3 (0.27%) ColdFusion
19 3 (0.27%) JRun
Applications
1 285 (25.47%) MS Excel
2 146 (13.05%) MS Office
3 2 (0.18%) Spreadsheet
4 1 (0.089%) MS PowerPoint
4 1 (0.089%) MS Visio
Business Applications
1 4 (0.36%) Line 50
1 4 (0.36%) Sage X3
1 4 (0.36%) SAP Oil and Gas
2 3 (0.27%) Dynamics CRM
3 2 (0.18%) Visualfiles
4 1 (0.089%) Dynamics NAV
4 1 (0.089%) EQXanite
4 1 (0.089%) Oracle Applications
Cloud Services
1 263 (23.50%) Office 365
2 127 (11.35%) Microsoft Azure
3 47 (4.20%) Amazon AWS
4 17 (1.52%) Mimecast
5 15 (1.34%) SaaS
6 13 (1.16%) IaaS
7 8 (0.71%) OneDrive
7 8 (0.71%) PaaS
8 7 (0.63%) Google Cloud Platform
9 6 (0.54%) Cloud Computing
10 4 (0.36%) G Suite
10 4 (0.36%) Virtual Private Cloud
11 3 (0.27%) Azure Active Directory
11 3 (0.27%) Yammer
12 2 (0.18%) Adobe Creative Cloud
13 1 (0.089%) Dropbox
Communications & Networking
1 307 (27.44%) Firewall
2 217 (19.39%) SAN
3 199 (17.78%) DNS
4 182 (16.26%) WAN
5 180 (16.09%) LAN
6 162 (14.48%) DHCP
7 157 (14.03%) TCP/IP
8 124 (11.08%) VLAN
9 102 (9.12%) VPN
10 87 (7.77%) VoIP
11 74 (6.61%) Internet
12 55 (4.92%) Wireless
13 52 (4.65%) Skype
14 44 (3.93%) NAS
15 40 (3.57%) Remote Desktop
16 38 (3.40%) Cisco ASA
17 34 (3.04%) Network Security
18 26 (2.32%) MPLS
18 26 (2.32%) Wi-Fi
19 22 (1.97%) Cisco IOS
Database & Business Intelligence
1 209 (18.68%) SQL Server
2 30 (2.68%) SQL Server 2008
3 14 (1.25%) SQL Server 2012
4 13 (1.16%) Amazon RDS
4 13 (1.16%) SQL Server 2005
5 9 (0.80%) Oracle Database
6 8 (0.71%) MySQL
7 6 (0.54%) PostgreSQL
8 5 (0.45%) Relational Database
8 5 (0.45%) SQL Server 2014
9 4 (0.36%) DB2
9 4 (0.36%) MS Access
9 4 (0.36%) Power BI
10 3 (0.27%) Oracle Reports
10 3 (0.27%) Snowflake Schema
11 2 (0.18%) Crystal Reports
11 2 (0.18%) Informix
11 2 (0.18%) Oracle BI EE
11 2 (0.18%) Oracle Database 10g
11 2 (0.18%) SQL Server Reporting Services
Development Applications
1 15 (1.34%) JIRA
2 6 (0.54%) MSI
3 5 (0.45%) Subversion
4 4 (0.36%) Git (software)
4 4 (0.36%) Team Foundation Server
5 3 (0.27%) Oracle Forms
5 3 (0.27%) TortoiseSVN
5 3 (0.27%) Visual Studio
6 2 (0.18%) Ant
6 2 (0.18%) Protractor
7 1 (0.089%) Jenkins
7 1 (0.089%) Maven
7 1 (0.089%) PowerBuilder
General
1 144 (12.87%) Finance
2 55 (4.92%) Retail
2 55 (4.92%) Telecoms
3 37 (3.31%) Banking
4 29 (2.59%) Law
5 17 (1.52%) Manufacturing
6 15 (1.34%) Back Office
7 14 (1.25%) Legal
8 10 (0.89%) Financial Institution
9 9 (0.80%) Marketing
10 8 (0.71%) Advertising
11 5 (0.45%) Investment Banking
12 4 (0.36%) Automotive
12 4 (0.36%) Electronics
12 4 (0.36%) Multimedia
13 2 (0.18%) French Language
13 2 (0.18%) Front Office
13 2 (0.18%) German Language
13 2 (0.18%) Publishing
14 1 (0.089%) Online Betting
Libraries, Frameworks & Software Standards
1 48 (4.29%) .NET
2 22 (1.97%) Web Services
3 15 (1.34%) Middleware
4 13 (1.16%) HTML
5 11 (0.98%) LAMP
5 11 (0.98%) XML
6 10 (0.89%) Software Packaging
7 6 (0.54%) Flash
7 6 (0.54%) RabbitMQ
8 5 (0.45%) COM
9 4 (0.36%) .NET Framework
9 4 (0.36%) Ajax
9 4 (0.36%) AngularJS
9 4 (0.36%) ASP.NET
9 4 (0.36%) CSS
9 4 (0.36%) jQuery
10 3 (0.27%) Angular 2
10 3 (0.27%) ASP.NET Web Forms
10 3 (0.27%) WinForms
11 2 (0.18%) 802.1X
Miscellaneous
1 75 (6.70%) Data Centre
2 51 (4.56%) Analytical Skills
3 43 (3.84%) Driving Licence
4 42 (3.75%) Clustering
5 40 (3.57%) Blackberry
6 30 (2.68%) Computer Science
7 28 (2.50%) Management Information System
8 22 (1.97%) EPoS
9 18 (1.61%) Fat Client
9 18 (1.61%) Thin Client
10 14 (1.25%) iPad
11 12 (1.07%) Linux Command Line
11 12 (1.07%) Replication
12 11 (0.98%) HP StoreVirtual
12 11 (0.98%) User Experience
13 9 (0.80%) Hybrid Cloud
13 9 (0.80%) iPhone
13 9 (0.80%) Virtual Team
14 8 (0.71%) Enterprise Software
14 8 (0.71%) iSeries
Operating Systems
1 804 (71.85%) Windows
2 512 (45.76%) Windows Server
3 349 (31.19%) Windows Server 2012
4 294 (26.27%) Windows Server 2008
5 177 (15.82%) Linux
6 133 (11.89%) Windows Server 2003
7 131 (11.71%) Windows 7
8 55 (4.92%) Windows 8
9 50 (4.47%) Windows 10
10 36 (3.22%) Unix
11 34 (3.04%) Apple iOS
12 33 (2.95%) Android
13 26 (2.32%) Windows XP
14 23 (2.06%) Mac OS X
15 17 (1.52%) Mac OS
16 15 (1.34%) Red Hat Enterprise Linux
16 15 (1.34%) Windows Vista
17 11 (0.98%) AIX
18 9 (0.80%) CentOS
19 5 (0.45%) HPUX
Processes & Methodologies
1 286 (25.56%) ITIL
2 72 (6.43%) Service Management
3 53 (4.74%) Mentoring
4 50 (4.47%) Service Delivery
5 48 (4.29%) Disaster Recovery
5 48 (4.29%) Migration
6 42 (3.75%) Incident Management
7 36 (3.22%) Root Cause Analysis
8 34 (3.04%) ITIL V3
9 32 (2.86%) Time Management
10 30 (2.68%) High Availability
10 30 (2.68%) Mobile Device Management
11 29 (2.59%) Server Building
12 28 (2.50%) Presales
13 26 (2.32%) Change Management
13 26 (2.32%) E-Commerce
13 26 (2.32%) Project Management
14 22 (1.97%) Network Design
15 19 (1.70%) Customer Requirements
15 19 (1.70%) Server Virtualisation
Programming Languages
1 240 (21.45%) SQL
2 117 (10.46%) PowerShell
3 37 (3.31%) C#
4 33 (2.95%) Shell Script
5 25 (2.23%) VB
6 22 (1.97%) Java
7 18 (1.61%) C
8 11 (0.98%) JavaScript
9 10 (0.89%) Bash Shell
10 9 (0.80%) T-SQL
10 9 (0.80%) VBScript
11 7 (0.63%) VB.NET
11 7 (0.63%) VBA
12 6 (0.54%) PHP
13 4 (0.36%) RPG
14 3 (0.27%) Delphi
14 3 (0.27%) PL/SQL
14 3 (0.27%) VB6
15 2 (0.18%) Perl
15 2 (0.18%) VC++
Qualifications
1 164 (14.66%) Cisco Certification
2 163 (14.57%) Microsoft Certification
3 139 (12.42%) CCNA
4 116 (10.37%) MCSE
5 73 (6.52%) MCSA
6 69 (6.17%) CCNP
7 54 (4.83%) Degree
8 47 (4.20%) MCP
9 46 (4.11%) VMware Certified Professional (VCP)
10 33 (2.95%) MCITP
11 32 (2.86%) ITIL Certification
12 25 (2.23%) CCIE
13 24 (2.14%) Security Cleared
14 21 (1.88%) A+ Certification
15 14 (1.25%) Network+ Certification
16 10 (0.89%) Citrix Certification
17 8 (0.71%) CCNP Voice
17 8 (0.71%) CCSA
17 8 (0.71%) JNCIA
17 8 (0.71%) SC Cleared
Quality Assurance & Compliance
1 128 (11.44%) SLA
2 30 (2.68%) PCI DSS
3 8 (0.71%) ISO/IEC 27001
4 4 (0.36%) QA
5 3 (0.27%) ISO 9000
5 3 (0.27%) SSAE 16
6 2 (0.18%) HL7
6 2 (0.18%) Sarbanes-Oxley
7 1 (0.089%) DICOM
7 1 (0.089%) PMO
System Software
1 688 (61.48%) Active Directory
2 323 (28.87%) VMware Infrastructure
3 227 (20.29%) Hyper-V
4 107 (9.56%) XenApp
5 86 (7.69%) vSphere
6 66 (5.90%) XenDesktop
7 45 (4.02%) Terminal Services
8 40 (3.57%) VMware ESXi
9 24 (2.14%) VMware ESX
10 22 (1.97%) Microsoft App-V
11 21 (1.88%) VMware Workstation
12 17 (1.52%) VMware Server
13 15 (1.34%) Virtual Servers
13 15 (1.34%) XenServer
14 9 (0.80%) Microsoft Virtual Server
15 8 (0.71%) Virtual Desktop
15 8 (0.71%) Virtual Machines
16 4 (0.36%) OpenSIPS
17 3 (0.27%) Terminal Server
18 2 (0.18%) Xen
Systems Management
1 128 (11.44%) SCCM
2 64 (5.72%) Backup Exec
3 53 (4.74%) WSUS
4 22 (1.97%) Norton AntiVirus
4 22 (1.97%) SCOM
5 15 (1.34%) NetBackup
6 14 (1.25%) Opscode Chef
7 13 (1.16%) Puppet
8 8 (0.71%) ZENworks
9 7 (0.63%) McAfee ePO
10 6 (0.54%) FortiGate
10 6 (0.54%) HP Data Protector
10 6 (0.54%) Microsoft Clustering
10 6 (0.54%) Opsview
10 6 (0.54%) PaperCut
11 5 (0.45%) Jamf Pro
12 4 (0.36%) Ansible
12 4 (0.36%) EMC NetWorker
12 4 (0.36%) SCVMM
12 4 (0.36%) ThinApp
Vendors
1 587 (52.46%) VMware
2 538 (48.08%) Microsoft
3 319 (28.51%) Cisco
4 265 (23.68%) Citrix
5 121 (10.81%) HP
6 81 (7.24%) NetApp
7 63 (5.63%) Veeam
8 61 (5.45%) Avaya
8 61 (5.45%) Dell
9 47 (4.20%) Symantec
10 38 (3.40%) SonicWALL
11 37 (3.31%) Juniper
12 35 (3.13%) CheckPoint
13 34 (3.04%) EMC
14 30 (2.68%) Sophos
15 29 (2.59%) IBM
15 29 (2.59%) Oracle
16 26 (2.32%) Intel Security
17 23 (2.06%) Red Hat
18 22 (1.97%) WatchGuard
Sutton, Surrey
Premier IT
Salary: £27000 per annum
Posted: 2 days ago
London
Etech Partners
Salary: Up to £42,000 per annum + Benefits
Posted: 2 days ago
Cardiff, South Glamorgan
Premier IT
Salary: £27000 per annum
Posted: 2 days ago
City, London
SoCode Limited
Salary: £40k - 45k per year + +Benefits + Bonus
Posted: 2 days ago
Leeds, West Yorkshire
ARC IT Recruitment Ltd
Salary: £40k + Bonus + Benefits
Posted: 2 days ago
City, London
ninesharp
Salary: £45000 - £50000 per annum + excellent benefits
Posted: 2 days ago
Derby, Derbyshire
Oscar
Salary: £30000 - £40000 per annum
Posted: 4 days ago
Reading, Berkshire
Genesis Associates (UK) Limited
Salary: £28000 - £32000 per annum + Benefits
Posted: 2 days ago
Manchester, Lancashire
Oscar
Salary: £30000 - £40000 per annum
Posted: 2 days ago
Birkenhead, Merseyside
Opus Recruitment Solutions Ltd
Salary: £30000 - £35000 per annum
Posted: 5 days ago
North West London
Marcus Donald People
Salary: £48000 - £53000 per annum, Benefits Company Benefits
Posted: 2 days ago
Greater Manchester
ARC IT Recruitment Ltd
Salary: to £42k
Posted: 2 days ago
Derby, Derbyshire
Senitor Associates
Salary: £25000 - £28000 per annum + laptop + phone+ car allowance
Posted: 4 days ago
Watford, Hertfordshire
Senitor Associates
Posted: 4 days ago
Dagenham, Essex
MAPP - IT, Digital, Broadcasting & Media Recruitment Specialists
Salary: Up to £45,000 per annum basic + benefits
Posted: 3 days ago
Cheshire
Ashdown IT
Salary: £30000 per annum
Posted: 5 days ago
Cambridgeshire
Senitor Associates
Salary: £40000 per annum
Posted: 5 days ago
Peterborough, Cambridgeshire
Broster Buchanan
Salary: £25000 - £30000 per annum
Posted: 4 days ago
Oxford, Oxfordshire
Searchability
Salary: £40000 - £50000 per annum
Posted: 5 days ago
Cambridge, Cambridgeshire
Senitor Associates
Salary: £40000 per annum
Posted: 6 days ago
Herefordshire
360 Resourcing Solutions
Salary: £30k - 35k per year + Superb Benefits
Posted: 6 days ago
Bristol, Avon
Redrock Consulting Ltd
Salary: £25000 - £35000 per annum + + Benefits + OnCall
Posted: 5 days ago
Hereford, Herefordshire
4it Recruitment Ltd
Salary: From £40,000 to £50,000 per annum plus additional benefits
Posted: 2 days ago
London
Global Technology Solutions Ltd
Salary: £37960 - £38285 per annum
Posted: 3 days ago
Thame, Oxfordshire
IT Talent Solutions
Salary: From £30,000 to £40,000 per annum
Posted: 5 days ago
Warrington, Cheshire
Mortimer Spinks
Posted: 6 days ago
Watford, Hertfordshire
Pro-Quest Resourcing Ltd
Salary: £50000 - £62000 Per Annum + excellent benefits
Posted: 3 days ago
North London
Pro-Quest Resourcing Ltd
Salary: £50000 - £62000 Per Annum 50-62K + Excellent Benefits Package
Posted: 3 days ago
Woking, Surrey
Michael Bailey Associates
Salary: MARKET SALARY
Posted: 5 days ago
North West
Marcus Donald People
Salary: £48000 - £53000 per annum, Benefits Company Benefits
Posted: 6 days ago