Period
to 25 April 2018

The median annual salary for a 3rd Line Support was £37,500 in advertised job vacancies during the 6 months to 25 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 532 471 397
Rank change year-on-year -61 -74 -40
Permanent jobs requiring a 3rd Line Support 871 1,023 1,647
As % of all permanent IT jobs advertised in the UK 0.49% 0.60% 0.80%
As % of the Job Titles category 0.51% 0.62% 0.83%
Number of salaries quoted 822 938 1,500
UK median annual salary £37,500 £36,500 £37,000
Median salary % change year-on-year +2.74% -1.35% -
10th Percentile £27,500 £27,500 £26,500
90th Percentile £50,000 £50,000 £50,000
UK excluding London median annual salary £35,000 £35,000 £35,000

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 170,663 164,298 197,760
% of permanent IT jobs with a recognized job title 96.47% 96.56% 96.59%
Number of salaries quoted 139,615 136,420 165,977
UK median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,250 £26,750
90th Percentile £80,000 £77,500 £76,250
UK excluding London median annual salary £44,000 £42,500 £42,500
% change year-on-year +3.53% - +6.25%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

The salary distribution of IT jobs citing 3rd Line Support over the 6 months to 25 April 2018.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -51 841 £37,500 - 105
UK excluding London -55 557 £35,000 - 91
London -19 303 £42,500 +3.66% 21
South East -83 153 £35,000 -6.67% 19
North of England -40 149 £34,000 +4.62% 23
Midlands -5 96 £35,000 - 23
North West -43 85 £34,000 +4.62% 16
East of England +4 83 £38,250 -4.38% 13
South West -36 57 £33,125 +1.92% 6
Yorkshire +5 56 £34,750 +6.92% 5
West Midlands -15 53 £33,500 -5.63% 12
East Midlands +12 43 £35,000 - 11
Scotland -30 11 £30,500 -26.51% 2
North East -14 10 £29,750 +10.19% 2
Wales +1 8 £31,250 -7.41% 5

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 25 April 2018, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 641 (73.59%) Windows
2 526 (60.39%) Active Directory
3 481 (55.22%) Microsoft
4 458 (52.58%) Windows Server
5 452 (51.89%) VMware
6 338 (38.81%) Office 365
7 265 (30.42%) Hyper-V
8 263 (30.20%) MS Exchange
9 250 (28.70%) Firewall
10 246 (28.24%) Windows Server 2012
11 243 (27.90%) VMware Infrastructure
12 230 (26.41%) Cisco
12 230 (26.41%) DNS
13 215 (24.68%) Windows Server 2008
14 195 (22.39%) DHCP
15 191 (21.93%) Citrix
15 191 (21.93%) ITIL
16 186 (21.35%) Microsoft Azure
17 169 (19.40%) Microsoft Office
18 155 (17.80%) SQL Server
18 155 (17.80%) SQL
19 146 (16.76%) Microsoft Certification
20 141 (16.19%) TCP/IP
21 139 (15.96%) SAN
22 134 (15.38%) Windows 7
23 119 (13.66%) LAN
24 116 (13.32%) Problem-Solving
25 113 (12.97%) SCCM
26 107 (12.28%) WAN
27 103 (11.83%) Cisco Certification

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 263 (30.20%) MS Exchange
2 94 (10.79%) Exchange Server 2013
3 89 (10.22%) SharePoint
4 84 (9.64%) Exchange Server 2010
5 40 (4.59%) Exchange Server 2007
6 39 (4.48%) Skype for Business
7 33 (3.79%) IIS
8 19 (2.18%) SharePoint 2013
9 12 (1.38%) Exchange Server 2003
10 9 (1.03%) SharePoint 2010
11 7 (0.80%) Apache
12 3 (0.34%) Tomcat
12 3 (0.34%) WebSphere
13 2 (0.23%) Adobe Experience Manager
13 2 (0.23%) WebSphere Application Server
13 2 (0.23%) WordPress
14 1 (0.11%) Blackberry Enterprise Server
14 1 (0.11%) nginx
14 1 (0.11%) WebLogic
14 1 (0.11%) Zimbra
Applications
1 169 (19.40%) Microsoft Office
2 10 (1.15%) Microsoft Excel
3 5 (0.57%) Photoshop
4 2 (0.23%) Microsoft PowerPoint
5 1 (0.11%) Adobe Illustrator
5 1 (0.11%) InDesign
5 1 (0.11%) SOLIDWORKS
5 1 (0.11%) XMetaL
Business Applications
1 19 (2.18%) Dynamics CRM
2 12 (1.38%) Dynamics NAV
3 9 (1.03%) Dynamics AX
4 7 (0.80%) Elite 3E
5 3 (0.34%) Magento
6 2 (0.23%) BPCS
6 2 (0.23%) NetSuite
6 2 (0.23%) Remedy ITSM
6 2 (0.23%) SAP Hybris
7 1 (0.11%) Salesforce.com CRM
7 1 (0.11%) SAP HCM
7 1 (0.11%) Shopify
7 1 (0.11%) Siebel CRM
7 1 (0.11%) thinkFolio
Cloud Services
1 338 (38.81%) Office 365
2 186 (21.35%) Microsoft Azure
3 40 (4.59%) Amazon AWS
4 23 (2.64%) Mimecast
5 19 (2.18%) Azure Active Directory
6 7 (0.80%) Cloud Computing
6 7 (0.80%) OneDrive
7 5 (0.57%) SaaS
8 4 (0.46%) Amazon EC2
8 4 (0.46%) Amazon S3
8 4 (0.46%) IaaS
9 3 (0.34%) AWS CloudFormation
9 3 (0.34%) Dropbox
9 3 (0.34%) G Suite
10 2 (0.23%) CloudFront
10 2 (0.23%) Dynamics 365
10 2 (0.23%) Google Cloud Platform
10 2 (0.23%) Route 53
10 2 (0.23%) Virtual Private Cloud
10 2 (0.23%) Yammer
Communications & Networking
1 250 (28.70%) Firewall
2 230 (26.41%) DNS
3 195 (22.39%) DHCP
4 141 (16.19%) TCP/IP
5 139 (15.96%) SAN
6 119 (13.66%) LAN
7 107 (12.28%) WAN
8 63 (7.23%) VPN
9 55 (6.31%) VoIP
10 51 (5.86%) VLAN
11 29 (3.33%) Wireless
12 26 (2.99%) Remote Desktop
13 25 (2.87%) Skype
13 25 (2.87%) Wi-Fi
14 22 (2.53%) Internet
15 21 (2.41%) Network Security
16 18 (2.07%) Cisco ASA
16 18 (2.07%) WLAN
17 17 (1.95%) NAS
17 17 (1.95%) Unified Communications
Database & Business Intelligence
1 155 (17.80%) SQL Server
2 18 (2.07%) SQL Server 2008
3 15 (1.72%) Amazon RDS
3 15 (1.72%) MySQL
3 15 (1.72%) Relational Database
3 15 (1.72%) SQL Server Reporting Services
4 13 (1.49%) SQL Server Integration Services
5 10 (1.15%) SQL Server 2012
6 9 (1.03%) Big Data
6 9 (1.03%) SQL Server 2014
7 8 (0.92%) SQL Server 2005
8 5 (0.57%) Data Warehouse
9 4 (0.46%) Oracle Database
9 4 (0.46%) Oracle Reports
9 4 (0.46%) RDBMS
10 3 (0.34%) Blockchain
10 3 (0.34%) SQL Server 2016
10 3 (0.34%) SQL Server Analysis Services
11 2 (0.23%) MarkLogic
12 1 (0.11%) Hadoop
Development Applications
1 12 (1.38%) Team Foundation Server
2 4 (0.46%) Visual Studio
3 3 (0.34%) SQL Server Management Studio (SSMS)
4 2 (0.23%) Bugzilla
4 2 (0.23%) Git (software)
4 2 (0.23%) JIRA
4 2 (0.23%) MSI
4 2 (0.23%) PEAR
4 2 (0.23%) PHPUnit
4 2 (0.23%) Subversion
4 2 (0.23%) Trac
4 2 (0.23%) Visual Studio Team System
5 1 (0.11%) Toad
5 1 (0.11%) WinDbg
General
1 101 (11.60%) Finance
2 44 (5.05%) Manufacturing
3 41 (4.71%) Telecoms
4 39 (4.48%) Retail
5 38 (4.36%) Marketing
6 25 (2.87%) Advertising
7 18 (2.07%) Electronics
7 18 (2.07%) French Language
7 18 (2.07%) Law
7 18 (2.07%) Legal
8 15 (1.72%) Banking
9 8 (0.92%) German Language
10 6 (0.69%) Investment Banking
10 6 (0.69%) Spanish Language
11 4 (0.46%) Front Office
11 4 (0.46%) Italian Language
12 3 (0.34%) Financial Institution
13 2 (0.23%) Games
13 2 (0.23%) Publishing
13 2 (0.23%) Russian Language
Libraries, Frameworks & Software Standards
1 27 (3.10%) Web Services
2 22 (2.53%) .NET
3 10 (1.15%) HTML
3 10 (1.15%) J2EE
4 8 (0.92%) LDAP
4 8 (0.92%) XML
5 6 (0.69%) Flash
5 6 (0.69%) WSH
6 4 (0.46%) .NET Framework
6 4 (0.46%) COM
6 4 (0.46%) CSS
6 4 (0.46%) LAMP
6 4 (0.46%) Software Packaging
7 3 (0.34%) ADSI
7 3 (0.34%) jQuery
8 2 (0.23%) Ajax
8 2 (0.23%) ASP.NET
8 2 (0.23%) OAuth
8 2 (0.23%) SAML
8 2 (0.23%) XSLT
Miscellaneous
1 50 (5.74%) Self-Motivation
2 40 (4.59%) Data Centre
3 39 (4.48%) Analytical Skills
4 31 (3.56%) Driving Licence
5 26 (2.99%) Clustering
6 21 (2.41%) Computer Science
7 18 (2.07%) iPad
8 15 (1.72%) Enterprise Storage
8 15 (1.72%) Management Information System
9 14 (1.61%) Replication
10 10 (1.15%) PKI
10 10 (1.15%) User Experience
11 7 (0.80%) EMC VMAX
11 7 (0.80%) Fintech
11 7 (0.80%) Linux Command Line
12 6 (0.69%) Video Conferencing
12 6 (0.69%) Virtual Team
13 5 (0.57%) Fat Client
13 5 (0.57%) Hedge funds
13 5 (0.57%) Thin Client
Operating Systems
1 641 (73.59%) Windows
2 458 (52.58%) Windows Server
3 246 (28.24%) Windows Server 2012
4 215 (24.68%) Windows Server 2008
5 134 (15.38%) Windows 7
6 99 (11.37%) Windows 10
7 76 (8.73%) Linux
8 46 (5.28%) Windows 8
9 42 (4.82%) Windows Server 2003
10 35 (4.02%) Mac OS X
11 23 (2.64%) Windows XP
12 21 (2.41%) Apple iOS
13 17 (1.95%) Unix
14 14 (1.61%) Android
15 9 (1.03%) CentOS
15 9 (1.03%) Ubuntu
16 7 (0.80%) SUSE
16 7 (0.80%) Windows 2000 Server
17 6 (0.69%) Red Hat Enterprise Linux
17 6 (0.69%) Windows Vista
Processes & Methodologies
1 191 (21.93%) ITIL
2 116 (13.32%) Problem-Solving
3 56 (6.43%) Migration
4 50 (5.74%) Service Delivery
5 47 (5.40%) Mentoring
6 42 (4.82%) Disaster Recovery
7 39 (4.48%) Project Management
8 29 (3.33%) CRM
8 29 (3.33%) Service Management
9 26 (2.99%) Root Cause Analysis
10 23 (2.64%) Time Management
11 22 (2.53%) Business Intelligence
11 22 (2.53%) Continuous Improvement
11 22 (2.53%) Cybersecurity
11 22 (2.53%) ERP
11 22 (2.53%) Patch Management
12 21 (2.41%) Change Management
13 20 (2.30%) PRINCE2
13 20 (2.30%) Server Virtualisation
14 17 (1.95%) Coaching
Programming Languages
1 155 (17.80%) SQL
2 87 (9.99%) PowerShell
3 28 (3.21%) C#
4 25 (2.87%) Java
5 16 (1.84%) Python
6 14 (1.61%) PL/SQL
7 13 (1.49%) JavaScript
7 13 (1.49%) VBScript
8 9 (1.03%) C
8 9 (1.03%) Shell Script
8 9 (1.03%) VB.NET
9 7 (0.80%) Perl
10 6 (0.69%) Bash Shell
11 4 (0.46%) PHP
11 4 (0.46%) VB
12 3 (0.34%) C++
12 3 (0.34%) T-SQL
13 1 (0.11%) Ruby
13 1 (0.11%) VB6
13 1 (0.11%) VBA
Qualifications
1 146 (16.76%) Microsoft Certification
2 103 (11.83%) Cisco Certification
3 100 (11.48%) MCSE
4 90 (10.33%) CCNA
5 73 (8.38%) MCSA
6 56 (6.43%) Degree
7 43 (4.94%) MCP
8 42 (4.82%) CCNP
9 35 (4.02%) VMware Certified Professional (VCP)
10 33 (3.79%) Security Cleared
11 32 (3.67%) MCTS
12 30 (3.44%) SC Cleared
13 29 (3.33%) MCITP
14 27 (3.10%) DBS Check
15 21 (2.41%) ITIL Certification
16 18 (2.07%) CCA
16 18 (2.07%) Citrix Certification
17 12 (1.38%) A+ Certification
18 11 (1.26%) Network+ Certification
19 10 (1.15%) VCP5
Quality Assurance & Compliance
1 65 (7.46%) SLA
2 20 (2.30%) ISO/IEC 27001
3 7 (0.80%) PCI DSS
4 5 (0.57%) ISO 9001
5 2 (0.23%) COBIT
5 2 (0.23%) GDPR
5 2 (0.23%) QA
6 1 (0.11%) ISO 9000
6 1 (0.11%) Sarbanes-Oxley
System Software
1 526 (60.39%) Active Directory
2 265 (30.42%) Hyper-V
3 243 (27.90%) VMware Infrastructure
4 68 (7.81%) XenApp
5 65 (7.46%) VMware ESXi
6 45 (5.17%) vSphere
7 39 (4.48%) XenDesktop
8 18 (2.07%) Terminal Services
9 13 (1.49%) Virtual Machines
10 11 (1.26%) XenServer
11 9 (1.03%) Virtual Servers
12 5 (0.57%) Terminal Server
13 4 (0.46%) DFS Replication
13 4 (0.46%) Microsoft Virtual Server
13 4 (0.46%) vCloud
13 4 (0.46%) VMware Workstation
13 4 (0.46%) Xen
14 2 (0.23%) MetaFrame
14 2 (0.23%) Microsoft App-V
14 2 (0.23%) Shibboleth
Systems Management
1 113 (12.97%) SCCM
2 45 (5.17%) Backup Exec
3 34 (3.90%) WSUS
4 25 (2.87%) vCenter Server
5 18 (2.07%) SCOM
6 15 (1.72%) Symantec Enterprise Vault
7 14 (1.61%) Microsoft Intune
8 9 (1.03%) Nagios
9 7 (0.80%) Cisco UCCX
10 6 (0.69%) Systems Management Server (SMS)
11 5 (0.57%) Jamf Pro
11 5 (0.57%) Microsoft Data Protection Manager
11 5 (0.57%) Norton AntiVirus
11 5 (0.57%) Puppet
11 5 (0.57%) Symantec Endpoint Protection
11 5 (0.57%) XenMobile
12 4 (0.46%) ServiceCenter
12 4 (0.46%) Tivoli Storage Manager
13 3 (0.34%) HP Data Protector
13 3 (0.34%) HP SIM
Vendors
1 481 (55.22%) Microsoft
2 452 (51.89%) VMware
3 230 (26.41%) Cisco
4 191 (21.93%) Citrix
5 77 (8.84%) HP
6 58 (6.66%) Veeam
7 46 (5.28%) Apple
8 43 (4.94%) Dell
9 33 (3.79%) Juniper
10 31 (3.56%) Oracle
11 30 (3.44%) Symantec
12 29 (3.33%) NetApp
13 28 (3.21%) Sophos
14 26 (2.99%) SAP
15 22 (2.53%) CheckPoint
16 18 (2.07%) CommVault
16 18 (2.07%) Google
17 17 (1.95%) IBM
17 17 (1.95%) WatchGuard
18 16 (1.84%) EMC