Period
to 16 January 2021

The median annual salary for a 3rd Line Support was £38,025 in advertised job vacancies during the 6 months to 16 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support
UK
6 months to
16 Jan 2021
Same period 2020 Same period 2019
Rank 450 483 536
Rank change year-on-year +33 +53 -12
Permanent jobs requiring a 3rd Line Support 328 729 792
As % of all permanent jobs advertised in the UK 0.53% 0.58% 0.52%
As % of the Job Titles category 0.55% 0.60% 0.55%
Number of salaries quoted 330 694 721
Median annual salary £38,025 £37,500 £36,000
Median salary % change year-on-year +1.40% +4.17% -4.00%
10th Percentile £29,000 £29,750 £27,500
90th Percentile £53,750 £50,000 £50,000
UK excluding London median annual salary £35,000 £37,500 £35,000
% change year-on-year -6.67% +7.14% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 59,222 120,583 144,974
% of permanent IT jobs with a recognized job title 95.13% 95.60% 95.96%
Number of salaries quoted 48,138 97,595 117,341
Median annual salary £55,000 £52,000 £50,000
Median salary % change year-on-year +5.77% +4.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

3rd Line Support
Job Vacancy Trend

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 3rd Line Support in the UK

3rd Line Support
Salary Trend

3-month moving average salary quoted in jobs citing 3rd Line Support.

Salary trend for 3rd Line Support in the UK

3rd Line Support
Salary Histogram

Salary distribution for jobs citing 3rd Line Support over the 6 months to 16 January 2021.

Salary histogram for 3rd Line Support in the UK

3rd Line Support
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the UK over the 6 months to 16 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +53 317 £38,912 +3.77% 38
UK excluding London +31 227 £35,000 -6.67% 33
London +113 99 £45,000 +12.50% 7
South East +110 72 £40,000 +5.26% 5
North of England +31 64 £35,000 -6.67% 12
Work from Home -21 53 £37,500 - 4
North West +44 40 £35,000 -6.67% 10
South West +27 34 £35,000 -6.67% 5
Midlands +31 28 £35,000 +7.69% 7
Yorkshire +20 21 £35,000 -12.50% 2
East of England +97 18 £40,000 -11.11% 2
West Midlands +40 18 £35,000 +4.48% 2
East Midlands +39 9 £32,500 - 5
Scotland +39 9 £30,000 -4.76% 2
North East +19 3 £31,398 -15.14%
Wales +1 2 £30,000 -20.00%

3rd Line Support Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 January 2021, 3rd Line Support job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 3rd Line Support in the job title.

1 215 (65.55%) Windows
2 190 (57.93%) Microsoft
3 184 (56.10%) Active Directory
4 179 (54.57%) VMware
5 148 (45.12%) Azure
6 146 (44.51%) Windows Server
7 134 (40.85%) Office 365
8 83 (25.30%) VMware Infrastructure
9 79 (24.09%) Citrix
10 78 (23.78%) MS Exchange
11 75 (22.87%) SQL
12 73 (22.26%) Firewall
13 71 (21.65%) Cisco
14 68 (20.73%) DNS
15 64 (19.51%) Hyper-V
16 63 (19.21%) DHCP
17 62 (18.90%) PowerShell
18 55 (16.77%) WAN
19 53 (16.16%) SCCM
20 47 (14.33%) SQL Server
20 47 (14.33%) ITIL
21 46 (14.02%) SharePoint
21 46 (14.02%) LAN
22 45 (13.72%) VoIP
23 43 (13.11%) SLA
23 43 (13.11%) Veeam
24 42 (12.80%) IIS
25 41 (12.50%) SAN
26 39 (11.89%) Windows Server 2012
26 39 (11.89%) Linux

3rd Line Support Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 78 (23.78%) MS Exchange
2 46 (14.02%) SharePoint
3 42 (12.80%) IIS
4 12 (3.66%) Skype for Business
5 11 (3.35%) Exchange Server 2013
6 10 (3.05%) Exchange Server 2010
7 6 (1.83%) Exchange Server 2007
8 2 (0.61%) Apache
9 1 (0.30%) CMS
Applications
1 38 (11.59%) Microsoft Office
2 1 (0.30%) Microsoft Excel
Business Applications
1 4 (1.22%) Dynamics CRM
2 1 (0.30%) iTrent
2 1 (0.30%) Northgate Housing
2 1 (0.30%) Oracle Applications
2 1 (0.30%) Remedy ITSM
Cloud Services
1 148 (45.12%) Azure
2 134 (40.85%) Office 365
3 36 (10.98%) AWS
4 25 (7.62%) Cloud Computing
5 18 (5.49%) Mimecast
6 13 (3.96%) SaaS
7 9 (2.74%) IaaS
8 7 (2.13%) Azure Active Directory
9 5 (1.52%) OneDrive
10 4 (1.22%) GCP
11 2 (0.61%) G Suite
11 2 (0.61%) PaaS
12 1 (0.30%) AWS CloudFormation
12 1 (0.30%) Dropbox
12 1 (0.30%) Power Platform
12 1 (0.30%) PowerApps
Communications & Networking
1 73 (22.26%) Firewall
2 68 (20.73%) DNS
3 63 (19.21%) DHCP
4 55 (16.77%) WAN
5 46 (14.02%) LAN
6 45 (13.72%) VoIP
7 41 (12.50%) SAN
8 36 (10.98%) TCP/IP
9 33 (10.06%) VPN
10 24 (7.32%) VLAN
11 20 (6.10%) NetScaler
12 12 (3.66%) Internet
12 12 (3.66%) MPLS
12 12 (3.66%) Wi-Fi
13 11 (3.35%) NAS
14 10 (3.05%) Cisco ASA
14 10 (3.05%) Remote Desktop
14 10 (3.05%) Unified Communications
14 10 (3.05%) Wireless
15 9 (2.74%) BGP
Database & Business Intelligence
1 47 (14.33%) SQL Server
2 22 (6.71%) Azure SQL Database
3 18 (5.49%) Amazon RDS
4 8 (2.44%) MySQL
5 4 (1.22%) SQL Server 2008
6 2 (0.61%) Big Data
6 2 (0.61%) SQL Server Integration Services
6 2 (0.61%) SQL Server Reporting Services
7 1 (0.30%) Data Warehouse
7 1 (0.30%) SQL Server 2012
7 1 (0.30%) SQL Server 2017
7 1 (0.30%) SSDT
Development Applications
1 2 (0.61%) JIRA
1 2 (0.61%) Team Foundation Server
2 1 (0.30%) Git (software)
2 1 (0.30%) Vagrant
2 1 (0.30%) Visual Studio
General
1 22 (6.71%) Finance
2 15 (4.57%) Law
3 10 (3.05%) Public Sector
4 6 (1.83%) Automotive
4 6 (1.83%) Banking
5 4 (1.22%) Back Office
5 4 (1.22%) Manufacturing
5 4 (1.22%) Marketing
5 4 (1.22%) Telecoms
6 3 (0.91%) Military
7 2 (0.61%) Advertising
7 2 (0.61%) Legal
8 1 (0.30%) Housing Association
8 1 (0.30%) Retail
8 1 (0.30%) Retail Banking
8 1 (0.30%) Social Housing
Libraries, Frameworks & Software Standards
1 24 (7.32%) .NET
2 7 (2.13%) Web Services
3 6 (1.83%) COM
4 3 (0.91%) WSH
5 2 (0.61%) 802.1X
5 2 (0.61%) Elastic Stack
5 2 (0.61%) HTML
5 2 (0.61%) XML
6 1 (0.30%) Middleware
6 1 (0.30%) XMPP
6 1 (0.30%) X-Windows
Miscellaneous
1 30 (9.15%) Data Centre
2 16 (4.88%) Management Information System
3 15 (4.57%) Clustering
4 11 (3.35%) Replication
5 9 (2.74%) Driving Licence
6 8 (2.44%) Life Science
6 8 (2.44%) SCORM
6 8 (2.44%) Self-Motivation
7 7 (2.13%) Analytical Skills
7 7 (2.13%) Client/Server
7 7 (2.13%) PKI
8 6 (1.83%) Renewable Energy
9 5 (1.52%) Public Cloud
10 4 (1.22%) Enterprise Software
10 4 (1.22%) iPhone
10 4 (1.22%) Smartphone
10 4 (1.22%) User Experience
11 3 (0.91%) Handset
11 3 (0.91%) iPad
12 2 (0.61%) PDA
Operating Systems
1 215 (65.55%) Windows
2 146 (44.51%) Windows Server
3 39 (11.89%) Linux
3 39 (11.89%) Windows Server 2012
4 35 (10.67%) Windows Server 2008
5 32 (9.76%) Windows 10
6 27 (8.23%) Windows Server 2016
7 21 (6.40%) Windows Server 2019
8 20 (6.10%) Windows 7
9 9 (2.74%) Windows 8
10 7 (2.13%) Data ONTAP
10 7 (2.13%) Mac OS X
10 7 (2.13%) Windows Server 2003
10 7 (2.13%) Windows XP
11 6 (1.83%) Android
12 5 (1.52%) Apple iOS
13 4 (1.22%) Windows Vista
14 3 (0.91%) Mac OS
15 1 (0.30%) Unix
Processes & Methodologies
1 47 (14.33%) ITIL
2 37 (11.28%) Infrastructure Engineering
3 22 (6.71%) Problem-Solving
3 22 (6.71%) Service Delivery
4 21 (6.40%) Incident Management
5 19 (5.79%) Migration
6 18 (5.49%) Disaster Recovery
7 13 (3.96%) Problem Management
7 13 (3.96%) Service Management
8 10 (3.05%) Continuous Improvement
8 10 (3.05%) Proactive Maintenance
8 10 (3.05%) Virtual Environments
9 9 (2.74%) Computer Science
9 9 (2.74%) DevOps
9 9 (2.74%) ITSM
9 9 (2.74%) Mentoring
9 9 (2.74%) Project Management
10 8 (2.44%) Configuration Management
10 8 (2.44%) Root Cause Analysis
10 8 (2.44%) Storage Management
Programming Languages
1 75 (22.87%) SQL
2 62 (18.90%) PowerShell
3 26 (7.93%) C#
4 10 (3.05%) C
5 3 (0.91%) Bash Shell
5 3 (0.91%) VBScript
6 2 (0.61%) PHP
6 2 (0.61%) Python
6 2 (0.61%) Ruby
7 1 (0.30%) Java
7 1 (0.30%) T-SQL
Qualifications
1 32 (9.76%) Security Cleared
2 22 (6.71%) SC Cleared
3 21 (6.40%) Microsoft Certification
4 19 (5.79%) Degree
5 18 (5.49%) Cisco Certification
6 17 (5.18%) CCNA
6 17 (5.18%) MCSE
7 13 (3.96%) DV Cleared
8 11 (3.35%) MCSA
9 10 (3.05%) CCNP
10 9 (2.74%) VMware Certified Professional (VCP)
11 5 (1.52%) DBS Check
11 5 (1.52%) MCP
12 4 (1.22%) ITIL Certification
13 3 (0.91%) JNCIA
13 3 (0.91%) JNCIS
13 3 (0.91%) MCITP
14 2 (0.61%) BPSS Clearance
14 2 (0.61%) CCIE
14 2 (0.61%) JNCIP
Quality Assurance & Compliance
1 43 (13.11%) SLA
2 3 (0.91%) ISO 9000
3 2 (0.61%) PCI DSS
4 1 (0.30%) GDPR
System Software
1 184 (56.10%) Active Directory
2 83 (25.30%) VMware Infrastructure
3 64 (19.51%) Hyper-V
4 20 (6.10%) XenApp
5 19 (5.79%) VMware ESXi
6 18 (5.49%) XenDesktop
7 15 (4.57%) vSphere
8 5 (1.52%) Citrix Hypervisor
8 5 (1.52%) Docker
9 4 (1.22%) Firmware
9 4 (1.22%) Virtual Machines
9 4 (1.22%) Virtual Servers
10 3 (0.91%) BitLocker
11 2 (0.61%) Terminal Server
11 2 (0.61%) Virtual Desktop
12 1 (0.30%) Microsoft Virtual Server
12 1 (0.30%) VirtualBox
Systems Management
1 53 (16.16%) SCCM
2 18 (5.49%) Microsoft Intune
3 16 (4.88%) Backup Exec
4 12 (3.66%) SCOM
5 9 (2.74%) NetBackup
6 6 (1.83%) Microsoft Clustering
7 5 (1.52%) AirWatch
7 5 (1.52%) Terraform
8 3 (0.91%) SCSM
8 3 (0.91%) WSUS
9 2 (0.61%) Cisco UCCE
9 2 (0.61%) Cisco UCCX
9 2 (0.61%) FortiGate
9 2 (0.61%) Kubernetes
9 2 (0.61%) Nessus
10 1 (0.30%) Cisco CUCM
10 1 (0.30%) Opscode Chef
10 1 (0.30%) Packer
10 1 (0.30%) Puppet
10 1 (0.30%) vCenter Server
Vendors
1 190 (57.93%) Microsoft
2 179 (54.57%) VMware
3 79 (24.09%) Citrix
4 71 (21.65%) Cisco
5 43 (13.11%) Veeam
6 26 (7.93%) HP
6 26 (7.93%) NetApp
7 22 (6.71%) Dell
8 16 (4.88%) Sophos
9 13 (3.96%) Asigra
10 11 (3.35%) SolarWinds
11 10 (3.05%) iManage
11 10 (3.05%) Symantec
12 9 (2.74%) SonicWALL
13 7 (2.13%) EMC
14 6 (1.83%) Juniper
14 6 (1.83%) Meraki
15 5 (1.52%) Apple
15 5 (1.52%) Mitel
15 5 (1.52%) NEC