Period
to 11 August 2020

The following table provides summary statistics for permanent job vacancies advertised in Wales with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 11 August 2020 with a comparison to the same period in the previous 2 years.

Customer-Centric
UK > Wales
6 months to
11 Aug 2020
Same period 2019 Same period 2018
Rank 84 125 125
Rank change year-on-year +41 0 -
Permanent jobs citing Customer-Centricity 5 1 10
As % of all permanent jobs advertised in Wales 0.49% 0.055% 0.52%
As % of the Processes & Methodologies category 0.56% 0.060% 0.56%
Number of salaries quoted 4 2 9
Median annual salary £37,500 £50,000 £42,500
Median salary % change year-on-year -25.00% +17.65% -
10th Percentile £33,100 £47,500 £41,250
90th Percentile £64,125 £52,500 £46,250
UK median annual salary £50,000 £47,500 £55,000
% change year-on-year +5.26% -13.64% +7.84%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Wales with a requirement for process or methodology skills.

All Process and Methodology Skills
Wales
Permanent vacancies with a requirement for process or methodology skills 899 1,662 1,773
As % of all permanent IT jobs advertised in Wales 88.40% 91.37% 92.30%
Number of salaries quoted 766 1,428 1,424
Median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £28,500 £26,250 £25,000
90th Percentile £61,250 £60,000 £60,000
UK median annual salary £55,000 £52,500 £50,000
% change year-on-year +4.76% +5.00% -

Customer-Centricity
Job Vacancy Trend in Wales

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised in Wales.

Job vacancy trend for Customer-Centricity in Wales

Customer-Centricity
Salary Trend in Wales

3-month moving average salary quoted in jobs citing Customer-Centricity in Wales.

Salary trend for Customer-Centricity in Wales

Customer-Centricity
Salary Histogram in Wales

Salary distribution for jobs citing Customer-Centricity in Wales over the 6 months to 11 August 2020.

Salary histogram for Customer-Centricity in Wales

Customer-Centricity
Job Locations in Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the Wales region over the 6 months to 11 August 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South Wales +30 3 £51,750 +3.50% 1
Customer-Centricity
UK

For the 6 months to 11 August 2020, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Wales region with a requirement for Customer-Centricity.

1 4 (80.00%) Finance
1 4 (80.00%) Coaching
2 3 (60.00%) Windows 10
2 3 (60.00%) Office 365
2 3 (60.00%) Financial Institution
2 3 (60.00%) Mentoring
2 3 (60.00%) Active Directory
2 3 (60.00%) Citrix
2 3 (60.00%) Avaya
2 3 (60.00%) ITIL
2 3 (60.00%) Windows
2 3 (60.00%) MS Exchange
2 3 (60.00%) VoIP
2 3 (60.00%) DHCP
2 3 (60.00%) TCP/IP
2 3 (60.00%) DNS
2 3 (60.00%) Microsoft
2 3 (60.00%) XenDesktop
2 3 (60.00%) Exchange Server 2010
3 2 (40.00%) User Experience
4 1 (20.00%) Analytical Skills
4 1 (20.00%) React
4 1 (20.00%) Vue.js
4 1 (20.00%) Fintech
4 1 (20.00%) Identity Access Management
4 1 (20.00%) HTML
4 1 (20.00%) Oracle
4 1 (20.00%) CSS
4 1 (20.00%) Customer Insight
4 1 (20.00%) AngularJS

Customer-Centricity
Co-occurring IT Skills in Wales by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (60.00%) Exchange Server 2010
1 3 (60.00%) MS Exchange
Business Applications
1 1 (20.00%) SessionCam
Cloud Services
1 3 (60.00%) Office 365
2 1 (20.00%) Adobe Analytics
2 1 (20.00%) Google Analytics
Communications & Networking
1 3 (60.00%) DHCP
1 3 (60.00%) DNS
1 3 (60.00%) TCP/IP
1 3 (60.00%) VoIP
General
1 4 (80.00%) Finance
2 3 (60.00%) Financial Institution
3 1 (20.00%) Banking
3 1 (20.00%) Marketing
3 1 (20.00%) Retail Banking
Job Titles
1 3 (60.00%) Finance Manager
1 3 (60.00%) IT Finance Manager
1 3 (60.00%) IT Manager
1 3 (60.00%) IT Services Manager
1 3 (60.00%) Service Desk Manager
1 3 (60.00%) Service Manager
2 1 (20.00%) Consultant
2 1 (20.00%) Product Director
2 1 (20.00%) Product Management Director
Libraries, Frameworks & Software Standards
1 1 (20.00%) AngularJS
1 1 (20.00%) CSS
1 1 (20.00%) HTML
1 1 (20.00%) OpenID
1 1 (20.00%) React
1 1 (20.00%) Vue.js
Miscellaneous
1 2 (40.00%) User Experience
2 1 (20.00%) Analytical Skills
Operating Systems
1 3 (60.00%) Windows
1 3 (60.00%) Windows 10
Processes & Methodologies
1 4 (80.00%) Coaching
2 3 (60.00%) ITIL
2 3 (60.00%) Mentoring
3 1 (20.00%) A/B Testing
3 1 (20.00%) Actionable Insight
3 1 (20.00%) Agile Software Development
3 1 (20.00%) Analytics
3 1 (20.00%) Capacity Planning
3 1 (20.00%) Conversion Rate Optimisation
3 1 (20.00%) Customer Insight
3 1 (20.00%) Data Science
3 1 (20.00%) Digital Banking
3 1 (20.00%) Fintech
3 1 (20.00%) Identity Access Management
3 1 (20.00%) Market Research
3 1 (20.00%) Portfolio Management
3 1 (20.00%) Product Roadmap
3 1 (20.00%) Strategic Roadmap
3 1 (20.00%) Usability Testing
3 1 (20.00%) Web Development
Quality Assurance & Compliance
1 1 (20.00%) QA
System Software
1 3 (60.00%) Active Directory
1 3 (60.00%) XenDesktop
Systems Management
1 1 (20.00%) Single Sign-On
Vendors
1 3 (60.00%) Avaya
1 3 (60.00%) Citrix
1 3 (60.00%) Microsoft
2 1 (20.00%) Adobe
2 1 (20.00%) Google
2 1 (20.00%) Hotjar
2 1 (20.00%) Maxymiser
2 1 (20.00%) Oracle