Customer-Centric
UK
The table below provides summary statistics for permanent job vacancies requiring Customer-Centricity skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer-Centricity over the 6 months leading up to 10 October 2024, comparing them to the same period in the previous two years.
| 6 months to 10 Oct 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 355 | 321 | 306 |
| Rank change year-on-year | -34 | -15 | +88 |
| Permanent jobs citing Customer-Centricity | 566 | 590 | 1,787 |
| As % of all permanent jobs advertised in the UK | 0.72% | 0.97% | 1.23% |
| As % of the Processes & Methodologies category | 0.86% | 1.03% | 1.28% |
| Number of salaries quoted | 234 | 469 | 599 |
| 10th Percentile | £30,875 | £30,000 | £28,900 |
| 25th Percentile | £36,250 | £41,250 | £41,250 |
| Median annual salary (50th Percentile) | £55,625 | £67,529 | £60,000 |
| Median % change year-on-year | -17.63% | +12.55% | +4.35% |
| 75th Percentile | £75,000 | £72,500 | £85,000 |
| 90th Percentile | £89,625 | £85,250 | £97,500 |
| UK excluding London median annual salary | £45,000 | £65,033 | £47,500 |
| % change year-on-year | -30.80% | +36.91% | -5.00% |
All Process and Methodology Skills
UK
Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 65,494 | 57,337 | 139,178 |
| As % of all permanent jobs advertised in the UK | 83.47% | 94.46% | 96.17% |
| Number of salaries quoted | 32,352 | 40,989 | 77,356 |
| 10th Percentile | £32,888 | £32,500 | £33,950 |
| 25th Percentile | £43,750 | £45,000 | £45,000 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £60,000 |
| Median % change year-on-year | - | - | +4.35% |
| 75th Percentile | £77,500 | £80,000 | £80,000 |
| 90th Percentile | £96,250 | £97,600 | £97,500 |
| UK excluding London median annual salary | £52,500 | £53,760 | £52,500 |
| % change year-on-year | -2.34% | +2.40% | +5.00% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 10 October 2024.
Customer-Centricity
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 10 October 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -26 | 511 | £55,000 | -12.70% | 219 |
| UK excluding London | -51 | 332 | £45,000 | -30.80% | 129 |
| London | +51 | 202 | £75,000 | +22.20% | 104 |
| Work from Home | -15 | 145 | £57,500 | -4.56% | 85 |
| South East | -56 | 93 | £40,000 | - | 22 |
| North of England | -28 | 91 | £61,305 | -9.18% | 39 |
| North West | -14 | 57 | £61,305 | -3.88% | 24 |
| South West | -10 | 52 | £38,411 | -45.13% | 21 |
| Midlands | -17 | 47 | £40,000 | -42.86% | 22 |
| Yorkshire | 0 | 28 | £60,000 | -11.11% | 13 |
| East Midlands | -15 | 28 | £26,500 | -62.14% | 8 |
| East of England | -54 | 22 | £42,500 | -15.00% | 12 |
| Scotland | -1 | 20 | £53,750 | -23.21% | 9 |
| West Midlands | -22 | 19 | £60,000 | -14.29% | 14 |
| North East | -37 | 6 | - | - | 2 |
| Wales | +24 | 5 | - | - | 2 |
| Northern Ireland | +25 | 2 | £68,750 | +52.78% | 6 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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