Period
to 8 July 2020

The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 8 July 2020 with a comparison to the same period in the previous 2 years.

Customer-Centric
UK
6 months to
8 Jul 2020
Same period 2019 Same period 2018
Rank 468 472 535
Rank change year-on-year +4 +63 +83
Permanent jobs citing Customer-Centricity 410 909 950
As % of all permanent jobs advertised in the UK 0.52% 0.61% 0.53%
As % of the Processes & Methodologies category 0.56% 0.67% 0.58%
Number of salaries quoted 346 604 741
Median annual salary £55,000 £47,500 £55,000
Median salary % change year-on-year +15.79% -13.64% +4.76%
10th Percentile £31,561 £30,150 £30,000
90th Percentile £90,000 £87,500 £95,000
UK excluding London median annual salary £47,500 £45,000 £52,500
% change year-on-year +5.56% -14.29% +23.53%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 72,680 136,380 164,702
As % of all permanent IT jobs advertised in the UK 92.17% 92.20% 92.16%
Number of salaries quoted 58,015 107,412 132,271
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% +3.09%
10th Percentile £31,750 £30,000 £29,000
90th Percentile £90,000 £86,250 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Salary Trend

3-month moving average salary quoted in jobs citing Customer-Centricity.

Salary trend for Customer-Centricity in the UK

Customer-Centricity
Salary Histogram

Salary distribution for jobs citing Customer-Centricity over the 6 months to 8 July 2020.

Salary histogram for Customer-Centricity in the UK

Customer-Centricity
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 8 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 374 £52,500 +12.10% 38
UK excluding London +27 249 £47,500 +5.56% 29
London +12 144 £72,500 +11.54% 14
North of England -5 76 £45,000 +12.50% 4
South East +88 54 £45,000 -18.18% 9
North West -28 43 £45,000 +12.50% 2
East of England +86 35 £45,500 -9.00% 2
Midlands +113 32 £70,000 +27.44% 3
South West +95 31 £55,000 +40.13% 6
Yorkshire +81 29 £47,500 +11.76% 2
West Midlands +100 23 £70,000 +15.70% 1
Work from Home +53 18 £62,500 +12.56% 4
Scotland +64 16 £37,500 -34.35% 4
East Midlands +61 9 £87,500 +105.88% 2
Wales +22 5 £37,500 -25.00% 1
North East +22 4 £41,500 +34.96%

For the 6 months to 8 July 2020, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer-Centricity.

1 164 (40.00%) Agile Software Development
2 96 (23.41%) Finance
3 79 (19.27%) Azure
4 68 (16.59%) AWS
4 68 (16.59%) DevOps
5 64 (15.61%) Customer-Centric Approach
6 53 (12.93%) Problem-Solving
7 52 (12.68%) Microsoft
8 49 (11.95%) Java
9 47 (11.46%) JavaScript
9 47 (11.46%) Analytical Skills
10 46 (11.22%) SQL
11 45 (10.98%) Degree
12 44 (10.73%) Software Engineering
12 44 (10.73%) ITIL
13 43 (10.49%) Mentoring
13 43 (10.49%) React
14 42 (10.24%) Service Delivery
15 41 (10.00%) Kubernetes
16 40 (9.76%) Analytics
17 39 (9.51%) AngularJS
17 39 (9.51%) User Experience
18 38 (9.27%) CSS
18 38 (9.27%) Windows
19 37 (9.02%) Docker
20 36 (8.78%) Continuous Improvement
20 36 (8.78%) Marketing
21 35 (8.54%) Python
22 34 (8.29%) BDD
23 33 (8.05%) Scrum

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (1.95%) MS Exchange
1 8 (1.95%) SAS
2 7 (1.71%) Adobe Experience Manager
3 6 (1.46%) CMS
4 5 (1.22%) Apache
4 5 (1.22%) Apache Spark
4 5 (1.22%) Confluence
5 4 (0.98%) Red Hat Fuse
6 3 (0.73%) Cloud Foundry
6 3 (0.73%) Exchange Server 2010
6 3 (0.73%) IIS
6 3 (0.73%) Oracle Workflow
7 2 (0.49%) BizTalk Server
7 2 (0.49%) nginx
7 2 (0.49%) OpenStack
7 2 (0.49%) Tomcat
8 1 (0.24%) Jupyter
8 1 (0.24%) SharePoint
8 1 (0.24%) Skype for Business
Applications
1 13 (3.17%) Microsoft Office
2 5 (1.22%) InVision
2 5 (1.22%) Microsoft Excel
3 4 (0.98%) Adobe Creative Suite
3 4 (0.98%) Sketch
4 3 (0.73%) Microsoft PowerPoint
4 3 (0.73%) MS Visio
5 1 (0.24%) Chatbot
5 1 (0.24%) Microsoft Project
5 1 (0.24%) SPSS
Business Applications
1 4 (0.98%) Unit4 Business World
2 2 (0.49%) Dynamics CRM
2 2 (0.49%) Sparx Enterprise Architect
3 1 (0.24%) Magento
3 1 (0.24%) Oracle ERP
3 1 (0.24%) SessionCam
Cloud Services
1 79 (19.27%) Azure
2 68 (16.59%) AWS
3 33 (8.05%) GCP
3 33 (8.05%) Office 365
4 30 (7.32%) SaaS
5 21 (5.12%) Amazon ECS
5 21 (5.12%) Amazon EKS
5 21 (5.12%) AWS CloudFormation
6 19 (4.63%) AWS CodePipeline
7 17 (4.15%) PaaS
8 15 (3.66%) IaaS
9 7 (1.71%) Serverless
10 6 (1.46%) Amazon CloudWatch
10 6 (1.46%) Power Platform
11 4 (0.98%) Amazon GuardDuty
11 4 (0.98%) Amazon S3
11 4 (0.98%) Cloud Computing
11 4 (0.98%) Google Analytics
12 3 (0.73%) Amazon EC2
12 3 (0.73%) CloudFront
Communications & Networking
1 18 (4.39%) WAN
2 15 (3.66%) DNS
3 13 (3.17%) DHCP
4 11 (2.68%) TCP/IP
5 10 (2.44%) BGP
6 9 (2.20%) LAN
7 8 (1.95%) Firewall
8 7 (1.71%) HTTP
8 7 (1.71%) NetScaler
9 6 (1.46%) Network Security
9 6 (1.46%) Unified Communications
10 5 (1.22%) SAN
10 5 (1.22%) VPN
11 4 (0.98%) Internet
11 4 (0.98%) VoIP
12 3 (0.73%) Broadband
12 3 (0.73%) SSL
13 2 (0.49%) HTTPS
13 2 (0.49%) IPv4
13 2 (0.49%) SMS
Database & Business Intelligence
1 20 (4.88%) SQL Server
2 8 (1.95%) MySQL
3 4 (0.98%) Amazon DynamoDB
3 4 (0.98%) BigQuery
3 4 (0.98%) MongoDB
3 4 (0.98%) NoSQL
3 4 (0.98%) Oracle Database
4 3 (0.73%) Oracle Reports
4 3 (0.73%) Power BI
4 3 (0.73%) Relational Database
5 2 (0.49%) Amazon RDS
5 2 (0.49%) Apache Cassandra
5 2 (0.49%) Big Data
5 2 (0.49%) Data Lake
5 2 (0.49%) Data Warehouse
6 1 (0.24%) Blockchain
6 1 (0.24%) Data Mining
6 1 (0.24%) Hadoop
6 1 (0.24%) RDBMS
6 1 (0.24%) SQL Server 2008
Development Applications
1 18 (4.39%) Babel
1 18 (4.39%) Git (software)
1 18 (4.39%) webpack
2 14 (3.41%) Jenkins
2 14 (3.41%) JIRA
3 7 (1.71%) GitLab
4 5 (1.22%) Selenium
5 4 (0.98%) Cucumber
6 3 (0.73%) fastlane
6 3 (0.73%) Mocha
7 2 (0.49%) Bitbucket
7 2 (0.49%) Octopus Deploy
7 2 (0.49%) SpecFlow
7 2 (0.49%) Team Foundation Server
7 2 (0.49%) TeamCity
7 2 (0.49%) Vagrant
8 1 (0.24%) Axure RP
8 1 (0.24%) Maven
8 1 (0.24%) Rational DOORS
8 1 (0.24%) TestNG
General
1 96 (23.41%) Finance
2 36 (8.78%) Marketing
3 26 (6.34%) Retail
4 25 (6.10%) Banking
5 20 (4.88%) Telecoms
6 16 (3.90%) Public Sector
7 9 (2.20%) Advertising
8 8 (1.95%) Local Government
9 6 (1.46%) Law
10 5 (1.22%) Manufacturing
10 5 (1.22%) Retail Banking
11 4 (0.98%) Legal
12 3 (0.73%) Electronics
12 3 (0.73%) Financial Institution
12 3 (0.73%) German Language
12 3 (0.73%) Police
13 2 (0.49%) Back Office
13 2 (0.49%) Digital Economy
13 2 (0.49%) Games
13 2 (0.49%) Spanish Language
Job Titles
1 65 (15.85%) Analyst
2 55 (13.41%) Developer
3 50 (12.20%) Architect
4 26 (6.34%) Business Analyst
5 25 (6.10%) Solutions Architect
6 22 (5.37%) Software Engineer
7 19 (4.63%) Full Stack Developer
8 18 (4.39%) Angular Developer
8 18 (4.39%) Node.js Developer
8 18 (4.39%) Product Manager
8 18 (4.39%) React Developer
9 14 (3.41%) Infrastructure Manager
9 14 (3.41%) Support Analyst
10 13 (3.17%) Cloud Engineer
10 13 (3.17%) IT Manager
11 12 (2.93%) IT Analyst
11 12 (2.93%) Service Analyst
12 11 (2.68%) Project Manager
12 11 (2.68%) Service Manager
13 10 (2.44%) Consultant
Libraries, Frameworks & Software Standards
1 43 (10.49%) React
2 39 (9.51%) AngularJS
3 38 (9.27%) CSS
4 31 (7.56%) .NET
5 30 (7.32%) Node.js
6 25 (6.10%) REST
7 22 (5.37%) HTML
8 21 (5.12%) RESTful
8 21 (5.12%) Sass
9 19 (4.63%) GraphQL
9 19 (4.63%) Swagger
9 19 (4.63%) Vue.js
10 18 (4.39%) Fusebox
11 14 (3.41%) Spring
12 11 (2.68%) .NET Framework
12 11 (2.68%) Spring Boot
12 11 (2.68%) Spring Cloud
12 11 (2.68%) XML
13 10 (2.44%) .NET Core
13 10 (2.44%) Kafka
Miscellaneous
1 47 (11.46%) Analytical Skills
2 39 (9.51%) User Experience
3 25 (6.10%) Public Cloud
4 24 (5.85%) Data Centre
5 19 (4.63%) Cloud Native
6 13 (3.17%) Mobile App
7 10 (2.44%) Greenfield Project
8 9 (2.20%) Self-Motivation
9 8 (1.95%) Hybrid Cloud
10 7 (1.71%) Enterprise Software
11 6 (1.46%) Linux Command Line
11 6 (1.46%) Management Information System
11 6 (1.46%) Private Cloud
11 6 (1.46%) Smart City
12 5 (1.22%) Blog
13 4 (0.98%) Client/Server
13 4 (0.98%) Driving Licence
13 4 (0.98%) FMCG
13 4 (0.98%) Mainframe
13 4 (0.98%) Renewable Energy
Operating Systems
1 38 (9.27%) Windows
2 31 (7.56%) Linux
3 9 (2.20%) Windows 10
3 9 (2.20%) Windows Server 2012
3 9 (2.20%) Windows Server 2016
4 7 (1.71%) Ubuntu
4 7 (1.71%) Windows Server 2008
5 6 (1.46%) Mac OS
5 6 (1.46%) Windows Server
6 4 (0.98%) Apple iOS
7 2 (0.49%) DC/OS
8 1 (0.24%) Android
8 1 (0.24%) Windows Server 2019
Processes & Methodologies
1 164 (40.00%) Agile Software Development
2 68 (16.59%) DevOps
3 64 (15.61%) Customer-Centric Approach
4 53 (12.93%) Problem-Solving
5 44 (10.73%) ITIL
5 44 (10.73%) Software Engineering
6 43 (10.49%) Mentoring
7 42 (10.24%) Service Delivery
8 40 (9.76%) Analytics
9 36 (8.78%) Continuous Improvement
10 34 (8.29%) BDD
11 33 (8.05%) Scrum
11 33 (8.05%) TDD
12 31 (7.56%) Project Delivery
13 29 (7.07%) Coaching
14 28 (6.83%) Waterfall
15 27 (6.59%) Stakeholder Management
16 24 (5.85%) Data Science
17 22 (5.37%) Decision-Making
17 22 (5.37%) ITSM
Programming Languages
1 49 (11.95%) Java
2 47 (11.46%) JavaScript
3 46 (11.22%) SQL
4 35 (8.54%) Python
5 29 (7.07%) C#
6 16 (3.90%) PHP
6 16 (3.90%) PowerShell
6 16 (3.90%) TypeScript
7 13 (3.17%) R
8 8 (1.95%) C
9 7 (1.71%) C++
10 6 (1.46%) Go
11 4 (0.98%) Apple Swift
11 4 (0.98%) Bash Shell
11 4 (0.98%) Ruby
12 3 (0.73%) Java 8
13 2 (0.49%) Objective-C
13 2 (0.49%) Scala
13 2 (0.49%) VBA
14 1 (0.24%) Perl
Qualifications
1 45 (10.98%) Degree
2 10 (2.44%) ITIL Certification
3 9 (2.20%) SC Cleared
3 9 (2.20%) Security Cleared
4 8 (1.95%) Computer Science Degree
5 4 (0.98%) CIPD
5 4 (0.98%) ITIL Foundation Certificate
6 3 (0.73%) Cisco Certification
6 3 (0.73%) PMP
7 2 (0.49%) AWS Certification
7 2 (0.49%) CCNP
7 2 (0.49%) MBA
7 2 (0.49%) PMI Certification
8 1 (0.24%) ACCA
8 1 (0.24%) CCAB
8 1 (0.24%) CCNA
8 1 (0.24%) CIMA
8 1 (0.24%) Microsoft Certification
8 1 (0.24%) PhD
8 1 (0.24%) PRINCE2 Certification
Quality Assurance & Compliance
1 19 (4.63%) QA
2 6 (1.46%) GDPR
2 6 (1.46%) ISO/IEC 27001
3 4 (0.98%) Government Security Classifications
3 4 (0.98%) NCSC
3 4 (0.98%) SLA
4 3 (0.73%) COBIT
4 3 (0.73%) Data Quality
System Software
1 37 (9.02%) Docker
2 21 (5.12%) Active Directory
3 12 (2.93%) VMware Infrastructure
4 10 (2.44%) Hyper-V
4 10 (2.44%) XenDesktop
5 7 (1.71%) Citrix Hypervisor
5 7 (1.71%) vSphere
6 3 (0.73%) NDS
6 3 (0.73%) NetIQ eDirectory
7 2 (0.49%) Apache ZooKeeper
7 2 (0.49%) KVM
7 2 (0.49%) LXC
7 2 (0.49%) Virtual Machines
8 1 (0.24%) Firmware
Systems Management
1 41 (10.00%) Kubernetes
2 29 (7.07%) Terraform
3 10 (2.44%) Ansible
4 9 (2.20%) Puppet
5 7 (1.71%) XenMobile
6 6 (1.46%) Istio
6 6 (1.46%) SCCM
6 6 (1.46%) SCOrch
7 5 (1.22%) NetIQ Identity Manager
7 5 (1.22%) SCOM
8 4 (0.98%) Opscode Chef
8 4 (0.98%) Tivoli
8 4 (0.98%) ZABBIX
9 3 (0.73%) Oracle Identity Manager
9 3 (0.73%) Tivoli Identity Manager
10 2 (0.49%) Microsoft Data Protection Manager
10 2 (0.49%) Microsoft Intune
10 2 (0.49%) SCDPM
10 2 (0.49%) SCSM
10 2 (0.49%) SCVMM
Vendors
1 52 (12.68%) Microsoft
2 27 (6.59%) Google
3 25 (6.10%) Cisco
4 24 (5.85%) VMware
5 18 (4.39%) Citrix
6 16 (3.90%) Oracle
7 15 (3.66%) Adobe
8 13 (3.17%) ServiceNow
9 11 (2.68%) Juniper
9 11 (2.68%) Nokia
10 10 (2.44%) SAP
11 9 (2.20%) IBM
12 8 (1.95%) Salesforce.com
13 6 (1.46%) Red Hat
14 5 (1.22%) ForgeRock
14 5 (1.22%) Liquidlogic
14 5 (1.22%) NetIQ
14 5 (1.22%) Tableau
15 4 (0.98%) Okta
15 4 (0.98%) Ping Identity