Period
to 18 October 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 18 October 2018 with a comparison to the same period in the previous 2 years.

Customer-Centric
UK
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 500 563 618
Rank change year-on-year +63 +55 +156
Permanent jobs citing Customer-Centricity 914 815 752
As % of all permanent IT jobs advertised in the UK 0.56% 0.47% 0.39%
As % of the Processes & Methodologies category 0.61% 0.51% 0.43%
Number of salaries quoted 630 524 549
UK median annual salary £55,000 £45,000 £50,000
Median salary % change year-on-year +22.22% -10.00% +11.11%
10th Percentile £30,000 £27,650 £26,750
90th Percentile £95,000 £82,500 £93,000
UK excluding London median annual salary £52,500 £40,000 £45,000
% change year-on-year +31.25% -11.11% +12.50%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 149,742 160,074 174,204
As % of all permanent IT jobs advertised in the UK 91.03% 91.55% 90.88%
Number of salaries quoted 119,107 126,320 145,060
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £83,750 £80,000 £78,750
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - -

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity.

Salary trend for Customer-Centricity in the UK

Customer-Centricity
Salary Histogram

The salary distribution of IT jobs citing Customer-Centricity over the 6 months to 18 October 2018.

Salary histogram for Customer-Centricity in the UK

Customer-Centricity
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +59 844 £55,000 +22.22% 140
UK excluding London +46 558 £52,500 +31.25% 108
London +50 329 £64,250 -1.15% 45
South East +70 207 £60,000 +60.00% 17
North of England +44 143 £47,500 +18.75% 32
North West +36 75 £40,000 - 16
East of England +30 70 £55,000 +22.22% 12
Midlands -14 59 £50,000 +35.14% 17
Yorkshire +27 54 £68,500 +82.67% 11
South West +11 47 £57,500 +20.47% 17
Scotland +22 33 £61,250 +22.50% 10
East Midlands +7 32 £55,000 +48.65% 9
West Midlands -13 27 £45,000 +24.14% 8
North East -5 14 £58,750 +46.88% 5
Wales +5 9 £42,500 -24.44% 3

For the 6 months to 18 October 2018, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer-Centricity.

1 375 (41.03%) Agile Software Development
2 270 (29.54%) Finance
3 196 (21.44%) Microsoft
4 175 (19.15%) Degree
5 165 (18.05%) Problem-Solving
6 143 (15.65%) Stakeholder Management
7 138 (15.10%) User Experience
8 129 (14.11%) JavaScript
9 121 (13.24%) Customer-Centric Approach
10 119 (13.02%) SQL
11 116 (12.69%) Retail
11 116 (12.69%) Analytical Skills
12 113 (12.36%) DevOps
13 112 (12.25%) Amazon AWS
14 105 (11.49%) Scrum
14 105 (11.49%) Mentoring
15 104 (11.38%) C#
16 95 (10.39%) CSS
17 93 (10.18%) HTML
17 93 (10.18%) Marketing
18 92 (10.07%) Telecoms
19 90 (9.85%) Project Management
20 83 (9.08%) Continuous Improvement
21 80 (8.75%) Analytics
22 75 (8.21%) Advertising
22 75 (8.21%) Windows
22 75 (8.21%) E-Commerce
23 70 (7.66%) Test Automation
24 69 (7.55%) Software Engineering
24 69 (7.55%) Business Analysis

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (4.70%) SharePoint
2 24 (2.63%) CMS
3 16 (1.75%) Sitecore CMS
4 15 (1.64%) Confluence
5 10 (1.09%) MS Exchange
6 9 (0.98%) IIS
6 9 (0.98%) Oracle Workflow
6 9 (0.98%) SharePoint 2010
7 8 (0.88%) SharePoint 2013
8 7 (0.77%) Apache
8 7 (0.77%) Apache Spark
9 5 (0.55%) Adobe Experience Manager
10 4 (0.44%) EPiServer
10 4 (0.44%) OpenStack
10 4 (0.44%) Oracle SOA Suite
10 4 (0.44%) SAS
10 4 (0.44%) Umbraco
11 3 (0.33%) Exchange Server 2010
11 3 (0.33%) Skype for Business
12 2 (0.22%) NServiceBus
Applications
1 49 (5.36%) Microsoft Office
2 28 (3.06%) Microsoft Excel
3 25 (2.74%) Microsoft PowerPoint
4 20 (2.19%) MS Visio
5 15 (1.64%) InVision
6 13 (1.42%) OmniGraffle
6 13 (1.42%) Photoshop
7 9 (0.98%) Chatbot
8 5 (0.55%) Adobe Illustrator
8 5 (0.55%) Microsoft Project
9 3 (0.33%) Adobe Creative Suite
9 3 (0.33%) Spreadsheet
10 1 (0.11%) Camtasia
10 1 (0.11%) Snagit
Business Applications
1 27 (2.95%) Dynamics AX
2 16 (1.75%) Dynamics NAV
3 8 (0.88%) NetSuite
4 7 (0.77%) Dynamics CRM
5 3 (0.33%) Salesforce.com CRM
6 1 (0.11%) Dynamics GP
6 1 (0.11%) Infor SunSystems
6 1 (0.11%) Payment Gateway
6 1 (0.11%) SAP Business ByDesign
6 1 (0.11%) SAP Hybris
Cloud Services
1 112 (12.25%) Amazon AWS
2 65 (7.11%) Office 365
3 61 (6.67%) Microsoft Azure
4 60 (6.56%) Cloud Computing
5 37 (4.05%) SaaS
6 28 (3.06%) Amazon S3
7 25 (2.74%) AWS Lambda
7 25 (2.74%) Serverless
8 22 (2.41%) Amazon EC2
9 19 (2.08%) Virtual Private Cloud
10 18 (1.97%) PaaS
11 15 (1.64%) IaaS
12 13 (1.42%) AWS CloudFormation
12 13 (1.42%) Dynamics 365
13 10 (1.09%) Mimecast
14 9 (0.98%) GitHub
15 7 (0.77%) Boomi
16 6 (0.66%) Heroku
16 6 (0.66%) Salesforce Sales Cloud
16 6 (0.66%) Salesforce Service Cloud
Communications & Networking
1 24 (2.63%) WAN
2 20 (2.19%) Internet
2 20 (2.19%) LAN
3 18 (1.97%) DHCP
4 17 (1.86%) Firewall
5 16 (1.75%) Broadband
5 16 (1.75%) DNS
6 14 (1.53%) TCP/IP
7 9 (0.98%) HTTP
7 9 (0.98%) VoIP
8 8 (0.88%) Intranet
8 8 (0.88%) IPv4
8 8 (0.88%) IPv6
8 8 (0.88%) SMTP
8 8 (0.88%) VLAN
9 7 (0.77%) Skype
9 7 (0.77%) Wireless
10 6 (0.66%) CTI
10 6 (0.66%) Network Security
11 5 (0.55%) VPN
Database & Business Intelligence
1 63 (6.89%) SQL Server
2 42 (4.60%) MySQL
3 26 (2.84%) Amazon RDS
4 25 (2.74%) Big Data
4 25 (2.74%) Relational Database
5 24 (2.63%) Data Warehouse
6 21 (2.30%) Amazon DynamoDB
7 11 (1.20%) NoSQL
8 9 (0.98%) Amazon Redshift
9 8 (0.88%) SQL Server Integration Services
10 7 (0.77%) BusinessObjects
10 7 (0.77%) MongoDB
11 5 (0.55%) Data Mining
11 5 (0.55%) SQL Server Reporting Services
12 4 (0.44%) Impala
12 4 (0.44%) Power BI
13 3 (0.33%) Hadoop
13 3 (0.33%) PostgreSQL
13 3 (0.33%) Qlik Sense
13 3 (0.33%) Spark SQL
Development Applications
1 47 (5.14%) Git (software)
2 39 (4.27%) JIRA
3 34 (3.72%) Jenkins
4 24 (2.63%) Visual Studio
5 17 (1.86%) Team Foundation Server
6 15 (1.64%) git-flow
7 12 (1.31%) gulp
7 12 (1.31%) TeamCity
8 9 (0.98%) Bugzilla
9 8 (0.88%) Eclipse
9 8 (0.88%) NUnit
10 7 (0.77%) Grunt
10 7 (0.77%) MSTest
10 7 (0.77%) Selenium
10 7 (0.77%) Subversion
11 5 (0.55%) webpack
12 4 (0.44%) Axure RP
12 4 (0.44%) Jasmine
13 3 (0.33%) Atlassian Bamboo
13 3 (0.33%) Bitbucket
General
1 270 (29.54%) Finance
2 116 (12.69%) Retail
3 93 (10.18%) Marketing
4 92 (10.07%) Telecoms
5 75 (8.21%) Advertising
6 41 (4.49%) Banking
7 20 (2.19%) Electronics
8 18 (1.97%) Legal
9 17 (1.86%) Billing
9 17 (1.86%) Manufacturing
10 16 (1.75%) Law
11 13 (1.42%) Games
11 13 (1.42%) Retail Banking
12 10 (1.09%) Mandarin Language
13 7 (0.77%) Automotive
14 6 (0.66%) Back Office
15 5 (0.55%) French Language
16 4 (0.44%) Publishing
17 2 (0.22%) Investment Banking
18 1 (0.11%) Private Banking
Job Titles
1 116 (12.69%) Architect
2 111 (12.14%) Consultant
3 106 (11.60%) Developer
4 100 (10.94%) Analyst
5 61 (6.67%) Solutions Architect
6 50 (5.47%) Business Analyst
7 43 (4.70%) Product Manager
8 34 (3.72%) Project Manager
9 30 (3.28%) PHP Developer
10 26 (2.84%) Designer
11 25 (2.74%) SharePoint Consultant
12 24 (2.63%) Digital Architect
12 24 (2.63%) Lead Developer
13 23 (2.52%) ERP Consultant
14 22 (2.41%) Support Engineer
15 21 (2.30%) IT Support
15 21 (2.30%) Product Owner
15 21 (2.30%) Senior Developer
16 20 (2.19%) Software Engineer
16 20 (2.19%) UI Designer
Libraries, Frameworks & Software Standards
1 95 (10.39%) CSS
2 93 (10.18%) HTML
3 63 (6.89%) .NET
4 46 (5.03%) Web Services
5 41 (4.49%) AngularJS
6 40 (4.38%) HTML5
7 37 (4.05%) CSS3
7 37 (4.05%) REST
8 35 (3.83%) jQuery
9 34 (3.72%) React
10 24 (2.63%) XML
11 21 (2.30%) LAMP
12 18 (1.97%) ASP.NET
13 17 (1.86%) Ajax
13 17 (1.86%) ASP.NET MVC
13 17 (1.86%) JSON
14 16 (1.75%) WCF
15 15 (1.64%) Node.js
15 15 (1.64%) Sass
15 15 (1.64%) Spring
Miscellaneous
1 138 (15.10%) User Experience
2 116 (12.69%) Analytical Skills
3 65 (7.11%) Self-Motivation
4 56 (6.13%) Computer Science
5 43 (4.70%) Enterprise Software
6 22 (2.41%) Management Information System
7 19 (2.08%) Mobile App
8 15 (1.64%) Blog
8 15 (1.64%) Data Centre
9 14 (1.53%) Fintech
10 12 (1.31%) Data Structures
10 12 (1.31%) PMI
10 12 (1.31%) Virtual Team
11 9 (0.98%) Social Media
12 6 (0.66%) Graphic Design
12 6 (0.66%) IVR
12 6 (0.66%) Minimum Viable Product
12 6 (0.66%) Mobile Banking
13 5 (0.55%) ASIC
13 5 (0.55%) Online Banking
Operating Systems
1 75 (8.21%) Windows
2 44 (4.81%) Linux
3 27 (2.95%) Android
4 21 (2.30%) Apple iOS
5 20 (2.19%) Windows 7
6 14 (1.53%) Unix
6 14 (1.53%) Windows Server
7 13 (1.42%) Mac OS
8 10 (1.09%) Windows 8
9 5 (0.55%) Windows 10
9 5 (0.55%) Windows Server 2008
9 5 (0.55%) Windows Server 2012
10 3 (0.33%) CentOS
11 1 (0.11%) AIX
11 1 (0.11%) Red Hat Enterprise Linux
11 1 (0.11%) Windows Server 2003
11 1 (0.11%) Windows XP
Processes & Methodologies
1 375 (41.03%) Agile Software Development
2 165 (18.05%) Problem-Solving
3 143 (15.65%) Stakeholder Management
4 121 (13.24%) Customer-Centric Approach
5 113 (12.36%) DevOps
6 105 (11.49%) Mentoring
6 105 (11.49%) Scrum
7 90 (9.85%) Project Management
8 83 (9.08%) Continuous Improvement
9 80 (8.75%) Analytics
10 75 (8.21%) E-Commerce
11 70 (7.66%) Test Automation
12 69 (7.55%) Business Analysis
12 69 (7.55%) Software Engineering
13 65 (7.11%) Presales
14 58 (6.35%) Coaching
15 57 (6.24%) Product Management
16 56 (6.13%) ERP
17 55 (6.02%) ITIL
17 55 (6.02%) TDD
Programming Languages
1 129 (14.11%) JavaScript
2 119 (13.02%) SQL
3 104 (11.38%) C#
4 52 (5.69%) Java
4 52 (5.69%) PHP
5 51 (5.58%) Python
6 33 (3.61%) C
7 23 (2.52%) X++
8 19 (2.08%) Go
8 19 (2.08%) Ruby
9 17 (1.86%) Bash Shell
10 15 (1.64%) PHP 5
11 11 (1.20%) T-SQL
12 9 (0.98%) PowerShell
13 8 (0.88%) Tcl
14 7 (0.77%) Delphi
15 5 (0.55%) Perl
16 4 (0.44%) ES6
16 4 (0.44%) Java 8
16 4 (0.44%) R
Qualifications
1 175 (19.15%) Degree
2 25 (2.74%) Computer Science Degree
3 21 (2.30%) PMI Certification
4 18 (1.97%) Cisco Certification
5 17 (1.86%) Security Cleared
6 16 (1.75%) PhD
7 14 (1.53%) PMP
8 10 (1.09%) CCNP
8 10 (1.09%) PRINCE2 Practitioner
9 9 (0.98%) ACCA
9 9 (0.98%) CIMA
10 8 (0.88%) AAT
10 8 (0.88%) MBA
10 8 (0.88%) SC Cleared
11 7 (0.77%) CCNA
12 6 (0.66%) AWS Certification
12 6 (0.66%) CCIE
12 6 (0.66%) ITIL Certification
12 6 (0.66%) PRINCE2 Certification
13 5 (0.55%) DBS Check
Quality Assurance & Compliance
1 48 (5.25%) QA
2 23 (2.52%) GDPR
3 17 (1.86%) SLA
4 8 (0.88%) Data Quality
5 7 (0.77%) ISO/IEC 27001
6 6 (0.66%) PMO
7 5 (0.55%) ISO 22301
7 5 (0.55%) ISO 9001
8 4 (0.44%) PCI DSS
9 2 (0.22%) PA-DSS
10 1 (0.11%) COBIT
10 1 (0.11%) WCAG
System Software
1 35 (3.83%) Docker
2 33 (3.61%) Active Directory
3 16 (1.75%) VMware Infrastructure
4 7 (0.77%) Hyper-V
4 7 (0.77%) VMware ESXi
5 6 (0.66%) Virtual Desktop
6 5 (0.55%) Virtual Machines
7 3 (0.33%) BitLocker
7 3 (0.33%) Ceph
7 3 (0.33%) Firmware
7 3 (0.33%) Virtual Servers
7 3 (0.33%) VMware NSX
7 3 (0.33%) XenServer
8 2 (0.22%) Apache Flume
8 2 (0.22%) HDFS
8 2 (0.22%) Terminal Server
9 1 (0.11%) KVM
9 1 (0.11%) QEMU
9 1 (0.11%) vCloud
Systems Management
1 29 (3.17%) Ansible
2 24 (2.63%) Puppet
3 21 (2.30%) Terraform
4 19 (2.08%) Kubernetes
5 16 (1.75%) Opscode Chef
6 10 (1.09%) SCCM
7 6 (0.66%) Single Sign-On
7 6 (0.66%) vCenter Server
8 3 (0.33%) HockeyApp
8 3 (0.33%) HP NNM
8 3 (0.33%) Norton AntiVirus
8 3 (0.33%) Symantec Endpoint Protection
8 3 (0.33%) WSUS
9 2 (0.22%) Docker Swarm
9 2 (0.22%) Oozie
9 2 (0.22%) SCSM
10 1 (0.11%) Kibana
10 1 (0.11%) logstash
10 1 (0.11%) vRealize
Vendors
1 196 (21.44%) Microsoft
2 43 (4.70%) Oracle
3 31 (3.39%) Adobe
4 30 (3.28%) VMware
5 28 (3.06%) Citrix
6 27 (2.95%) Cisco
7 24 (2.63%) Salesforce.com
8 19 (2.08%) Google
9 17 (1.86%) SAP
10 16 (1.75%) Sitecore
11 14 (1.53%) Tableau
12 13 (1.42%) Huawei
13 10 (1.09%) Apple
13 10 (1.09%) HP
13 10 (1.09%) IBM
14 9 (0.98%) Avaya
15 7 (0.77%) Dell
16 6 (0.66%) F5
16 6 (0.66%) Wyse
16 6 (0.66%) Xceptor