Customer-Centric
UK
The table below provides summary statistics for permanent job vacancies requiring Customer-Centricity skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer-Centricity over the 6 months leading up to 30 May 2025, comparing them to the same period in the previous two years.
| 6 months to 30 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 266 | 376 | 266 |
| Rank change year-on-year | +110 | -110 | +10 |
| Permanent jobs citing Customer-Centricity | 652 | 712 | 1,326 |
| As % of all permanent jobs advertised in the UK | 1.18% | 0.69% | 1.36% |
| As % of the Processes & Methodologies category | 1.26% | 0.82% | 1.43% |
| Number of salaries quoted | 253 | 484 | 589 |
| 10th Percentile | £30,000 | £26,575 | £35,000 |
| 25th Percentile | £36,750 | £35,875 | £50,469 |
| Median annual salary (50th Percentile) | £60,000 | £47,500 | £70,000 |
| Median % change year-on-year | +26.32% | -32.14% | +7.69% |
| 75th Percentile | £78,750 | £68,750 | £72,500 |
| 90th Percentile | £93,500 | £90,000 | £90,000 |
| UK excluding London median annual salary | £45,000 | £42,500 | £70,000 |
| % change year-on-year | +5.88% | -39.29% | +16.67% |
All Process and Methodology Skills
UK
Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 51,902 | 86,889 | 92,846 |
| As % of all permanent jobs advertised in the UK | 93.67% | 84.13% | 95.56% |
| Number of salaries quoted | 25,611 | 60,763 | 54,796 |
| 10th Percentile | £28,822 | £29,250 | £34,000 |
| 25th Percentile | £41,250 | £40,000 | £45,000 |
| Median annual salary (50th Percentile) | £57,443 | £55,000 | £60,899 |
| Median % change year-on-year | +4.44% | -9.69% | +1.50% |
| 75th Percentile | £75,000 | £72,500 | £81,250 |
| 90th Percentile | £97,500 | £92,500 | £100,000 |
| UK excluding London median annual salary | £51,574 | £50,000 | £55,000 |
| % change year-on-year | +3.15% | -9.09% | +4.76% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 30 May 2025.
Customer-Centricity
Top 16 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 30 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +94 | 620 | £57,500 | +22.45% | 2,064 |
| UK excluding London | +102 | 424 | £45,000 | +5.88% | 2,037 |
| Work from Home | +70 | 217 | £60,000 | +23.71% | 858 |
| London | +100 | 184 | £70,000 | -3.45% | 260 |
| South East | +92 | 144 | £37,500 | -11.76% | 601 |
| North of England | +89 | 142 | £39,500 | -1.25% | 458 |
| Yorkshire | +107 | 90 | £70,000 | +36.59% | 175 |
| Midlands | +77 | 77 | £45,000 | - | 385 |
| West Midlands | +70 | 59 | £46,250 | -28.85% | 205 |
| North West | +5 | 51 | £35,000 | - | 232 |
| East of England | +30 | 21 | £66,250 | +99.25% | 293 |
| South West | +43 | 20 | £64,627 | +37.63% | 228 |
| East Midlands | +27 | 18 | £40,000 | +35.59% | 155 |
| Scotland | +95 | 16 | £135,652 | +190.16% | 77 |
| Wales | +38 | 4 | £80,000 | +263.64% | 51 |
| North East | +45 | 1 | £29,000 | -22.67% | 54 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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