Period
to

The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 12 August 2022 with a comparison to the same period in the previous 2 years.

Customer-Centric
UK
6 months to
12 Aug 2022
Same period 2021 Same period 2020
Rank 260 389 498
Rank change year-on-year +129 +109 -22
Permanent jobs citing Customer-Centricity 2,541 917 307
As % of all permanent jobs advertised in the UK 1.50% 0.80% 0.48%
As % of the Processes & Methodologies category 1.57% 0.85% 0.52%
Number of salaries quoted 714 593 243
10th Percentile £29,256 £29,800 £31,447
25th Percentile £46,250 £41,250 £41,250
Median annual salary (50th Percentile) £67,500 £55,000 £50,000
Median % change year-on-year +22.73% +10.00% +5.26%
75th Percentile £85,000 £72,500 £71,250
90th Percentile £97,500 £87,500 £90,000
UK excluding London median annual salary £55,000 £47,500 £47,500
% change year-on-year +15.79% - +5.56%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 161,721 107,622 58,944
As % of all permanent IT jobs advertised in the UK 95.75% 94.06% 93.09%
Number of salaries quoted 84,129 73,141 47,812
10th Percentile £34,207 £32,500 £32,500
25th Percentile £45,000 £42,500 £41,250
Median annual salary (50th Percentile) £60,000 £55,600 £55,000
Median % change year-on-year +7.91% +1.09% +4.76%
75th Percentile £80,000 £75,000 £73,750
90th Percentile £97,290 £92,500 £90,000
UK excluding London median annual salary £52,500 £50,000 £47,500
% change year-on-year +5.00% +5.26% +5.56%

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Salary Trend

3-month moving average salary quoted in jobs citing Customer-Centricity.

Salary trend for Customer-Centricity in the UK

Customer-Centricity
Salary Histogram

Salary distribution for jobs citing Customer-Centricity over the 6 months to 12 August 2022.

Salary histogram for Customer-Centricity in the UK

Customer-Centricity
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 12 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +144 2,261 £70,000 +25.00% 99
London +130 1,318 £73,999 +13.84% 39
UK excluding London +113 939 £55,000 +15.79% 63
Work from Home +33 878 £74,750 +24.58% 56
South East +144 421 £55,000 +10.00% 21
North of England -28 155 £76,250 +69.44% 18
East of England +42 126 £44,000 -2.22% 3
Midlands -23 103 £47,500 +5.56% 9
South West -7 101 £60,000 +13.53% 9
Yorkshire -8 79 £67,500 +42.11% 9
North West -55 73 £80,000 +123.78% 8
West Midlands -42 63 £45,000 -5.26% 7
East Midlands -4 41 £70,000 +55.56% 2
Scotland -45 21 £47,500 +2.70% 3
Northern Ireland +1 16 £105,000 -
Wales -14 6 £45,500 +89.58% 1
North East -7 5 £78,750 +75.00% 1

For the 6 months to 12 August 2022, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer-Centricity.

1 1,613 (63.48%) Agile
2 893 (35.14%) Finance
3 869 (34.20%) AWS
4 849 (33.41%) Social Skills
5 762 (29.99%) Python
6 674 (26.52%) Java
7 640 (25.19%) JavaScript
8 628 (24.71%) Microservices
9 623 (24.52%) Kubernetes
9 623 (24.52%) Docker
9 623 (24.52%) Azure
10 616 (24.24%) SQL
11 611 (24.05%) Coaching
12 609 (23.97%) CI/CD
13 535 (21.05%) Test Automation
14 527 (20.74%) Marketing
15 498 (19.60%) Mentoring
16 493 (19.40%) Software Engineering
17 492 (19.36%) Degree
18 474 (18.65%) DevOps
19 472 (18.58%) Analytics
20 442 (17.39%) Git (software)
21 419 (16.49%) PostgreSQL
22 398 (15.66%) Problem-Solving
23 389 (15.31%) Google
24 366 (14.40%) User Experience
25 365 (14.36%) Microsoft
26 364 (14.33%) TDD
27 355 (13.97%) NoSQL
28 354 (13.93%) Ruby

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 292 (11.49%) Apache Spark
2 99 (3.90%) IIS
3 96 (3.78%) JBoss
4 95 (3.74%) Tomcat
5 80 (3.15%) Confluence
6 34 (1.34%) CMS
7 22 (0.87%) SharePoint
8 21 (0.83%) MS Exchange
9 17 (0.67%) Apache Airflow
10 16 (0.63%) Apache
11 15 (0.59%) GemFire
12 12 (0.47%) Sitecore CMS
13 8 (0.31%) WebSphere
14 4 (0.16%) WordPress
15 3 (0.12%) Exchange Server 2010
15 3 (0.12%) OpenStack
15 3 (0.12%) SAS
16 2 (0.079%) ArcGIS
16 2 (0.079%) Oracle SOA Suite
17 1 (0.039%) Umbraco
Applications
1 81 (3.19%) Microsoft Excel
2 76 (2.99%) Microsoft Office
3 50 (1.97%) Sketch
4 48 (1.89%) Photoshop
5 34 (1.34%) Microsoft PowerPoint
6 28 (1.10%) MS Visio
7 16 (0.63%) InVision
8 14 (0.55%) Adobe Creative Suite
8 14 (0.55%) Marvel
9 10 (0.39%) SPSS
10 9 (0.35%) Adobe Illustrator
11 5 (0.20%) Acrobat
11 5 (0.20%) Adobe XD
11 5 (0.20%) InDesign
12 4 (0.16%) Spreadsheet
12 4 (0.16%) Zeplin
13 2 (0.079%) Microsoft Project
14 1 (0.039%) Adobe Premiere
Business Applications
1 20 (0.79%) Dynamics CRM
2 12 (0.47%) Magento
3 10 (0.39%) Shopify
4 5 (0.20%) SAP S/4HANA
5 4 (0.16%) Sprinklr
6 3 (0.12%) Dynamics AX
7 1 (0.039%) Infor M3
7 1 (0.039%) SAP CO
7 1 (0.039%) SAP FI
7 1 (0.039%) SAP FI/CO
7 1 (0.039%) SAP MM
7 1 (0.039%) Social Studio
Cloud Services
1 869 (34.20%) AWS
2 623 (24.52%) Azure
3 344 (13.54%) Serverless
4 310 (12.20%) AWS Lambda
4 310 (12.20%) OpenShift
5 290 (11.41%) Cloud Functions
6 218 (8.58%) GCP
7 165 (6.49%) WhatsApp
8 102 (4.01%) AWS CloudFormation
9 97 (3.82%) SaaS
10 95 (3.74%) Amazon CloudWatch
10 95 (3.74%) AWS CodePipeline
10 95 (3.74%) Azure Stack
11 91 (3.58%) Power Platform
12 90 (3.54%) Microsoft 365
13 88 (3.46%) Figma
14 67 (2.64%) GitHub
15 59 (2.32%) dbt
16 55 (2.16%) Firebase
17 50 (1.97%) Amazon EMR
Communications & Networking
1 347 (13.66%) Internet
2 118 (4.64%) Firewall
3 61 (2.40%) HTTP
4 39 (1.53%) VoIP
5 19 (0.75%) VPN
6 14 (0.55%) DNS
6 14 (0.55%) Wireless
7 13 (0.51%) Intranet
7 13 (0.51%) Wi-Fi
7 13 (0.51%) X.25
8 10 (0.39%) LAN
8 10 (0.39%) TCP/IP
9 7 (0.28%) Remote Desktop
9 7 (0.28%) WAN
10 6 (0.24%) BGP
10 6 (0.24%) OSPF
11 5 (0.20%) Broadband
11 5 (0.20%) Intrusion Detection
11 5 (0.20%) SMS
11 5 (0.20%) VLAN
Database & Business Intelligence
1 419 (16.49%) PostgreSQL
2 355 (13.97%) NoSQL
3 271 (10.67%) MongoDB
4 245 (9.64%) MySQL
5 215 (8.46%) SQL Server
6 211 (8.30%) Apache Cassandra
7 203 (7.99%) Flink
8 179 (7.04%) Big Data
9 105 (4.13%) Hadoop
9 105 (4.13%) Relational Database
10 88 (3.46%) Apache Hive
11 76 (2.99%) Power BI
12 73 (2.87%) Redis
13 49 (1.93%) Data Lake
14 47 (1.85%) Electronic Patient Records
15 44 (1.73%) Amazon Redshift
16 36 (1.42%) Data Warehouse
17 34 (1.34%) Tableau
18 32 (1.26%) Amazon Aurora
18 32 (1.26%) OLAP
Development Applications
1 442 (17.39%) Git (software)
2 348 (13.70%) Jenkins
2 348 (13.70%) JIRA
3 290 (11.41%) Subversion
4 224 (8.82%) Maven
5 211 (8.30%) Gradle
6 195 (7.67%) Ant
7 94 (3.70%) GitLab
8 74 (2.91%) Babel
9 64 (2.52%) Selenium
10 51 (2.01%) JUnit
11 42 (1.65%) Travis CI
12 41 (1.61%) CircleCI
13 40 (1.57%) Axure RP
13 40 (1.57%) SonarQube
14 38 (1.50%) ESLint
15 36 (1.42%) Cucumber
16 35 (1.38%) Jasmine
16 35 (1.38%) Karma Test Runner
16 35 (1.38%) webpack
General
1 893 (35.14%) Finance
2 849 (33.41%) Social Skills
3 527 (20.74%) Marketing
4 323 (12.71%) Analytical Skills
5 308 (12.12%) Manufacturing
6 288 (11.33%) Legal
7 277 (10.90%) Retail
8 238 (9.37%) Aviation
9 203 (7.99%) Banking
10 195 (7.67%) Inclusion and Diversity
11 178 (7.01%) Automotive
12 143 (5.63%) Influencing Skills
13 104 (4.09%) Presentation Skills
14 101 (3.97%) Telecoms
15 95 (3.74%) Law
16 67 (2.64%) Public Sector
17 65 (2.56%) Games
18 64 (2.52%) Billing
19 50 (1.97%) Retail Banking
20 36 (1.42%) Organisational Skills
Job Titles
1 357 (14.05%) Developer
2 249 (9.80%) Software Engineer
3 234 (9.21%) Analyst
4 215 (8.46%) Java Engineer
4 215 (8.46%) Senior Java Engineer
5 208 (8.19%) Product Manager
6 151 (5.94%) Data Manager
7 126 (4.96%) Java Developer
8 115 (4.53%) DevOps Engineer
9 108 (4.25%) Senior DevOps
9 108 (4.25%) Senior DevOps Engineer
10 94 (3.70%) Designer
11 85 (3.35%) Architect
12 79 (3.11%) Senior Software Engineer
13 76 (2.99%) Senior Manager
14 67 (2.64%) Full Stack Developer
15 63 (2.48%) Senior Product Manager
16 60 (2.36%) Business Analyst
17 59 (2.32%) Solutions Architect
18 56 (2.20%) Data Analyst
Libraries, Frameworks & Software Standards
1 352 (13.85%) CSS
2 346 (13.62%) React
3 326 (12.83%) HTML
4 306 (12.04%) RESTful
5 221 (8.70%) Kafka
6 212 (8.34%) .NET
7 198 (7.79%) ASP.NET
8 195 (7.67%) JDBC
9 180 (7.08%) Node.js
10 178 (7.01%) REST
11 158 (6.22%) AngularJS
12 95 (3.74%) Elastic Stack
13 93 (3.66%) React Native
14 87 (3.42%) JSON
15 84 (3.31%) Spring
16 78 (3.07%) GraphQL
17 77 (3.03%) Jest
18 68 (2.68%) HTML5
19 63 (2.48%) Redux
20 60 (2.36%) Express
Miscellaneous
1 366 (14.40%) User Experience
2 299 (11.77%) Life Science
3 292 (11.49%) Linux Command Line
4 258 (10.15%) Algorithms
5 219 (8.62%) Data Structures
6 173 (6.81%) Hackathon
7 143 (5.63%) Mobile App
7 143 (5.63%) Self-Motivation
8 121 (4.76%) Cloud Native
9 96 (3.78%) Mobile Payment
10 95 (3.74%) Virtual Team
11 92 (3.62%) Renewable Energy
12 75 (2.95%) Greenfield Project
13 61 (2.40%) Blog
14 49 (1.93%) Management Information System
15 48 (1.89%) Public Cloud
16 47 (1.85%) Online Banking
17 46 (1.81%) Enterprise Software
18 45 (1.77%) Credit Risk
19 37 (1.46%) Legacy Systems
Operating Systems
1 242 (9.52%) Unix
2 216 (8.50%) Linux
3 180 (7.08%) Windows
4 126 (4.96%) Windows Server
5 122 (4.80%) Android
6 97 (3.82%) Apple iOS
7 37 (1.46%) Windows 10
8 12 (0.47%) Mac OS
9 9 (0.35%) Embedded Linux
9 9 (0.35%) Windows Server 2019
10 8 (0.31%) CentOS
11 7 (0.28%) Ubuntu
11 7 (0.28%) Windows Server 2016
12 5 (0.20%) Windows Server 2012
13 3 (0.12%) Windows Server 2008
14 2 (0.079%) Windows 7
15 1 (0.039%) Mac OS X
15 1 (0.039%) openSUSE
Processes & Methodologies
1 1,613 (63.48%) Agile
2 628 (24.71%) Microservices
3 611 (24.05%) Coaching
4 609 (23.97%) CI/CD
5 535 (21.05%) Test Automation
6 498 (19.60%) Mentoring
7 493 (19.40%) Software Engineering
8 474 (18.65%) DevOps
9 472 (18.58%) Analytics
10 398 (15.66%) Problem-Solving
11 364 (14.33%) TDD
12 342 (13.46%) Strategic Thinking
13 339 (13.34%) Decision-Making
14 330 (12.99%) User Stories
15 321 (12.63%) Service Design
16 317 (12.48%) High Availability
17 306 (12.04%) Data Science
18 298 (11.73%) Disaster Recovery
19 295 (11.61%) Innovative Thinking
20 280 (11.02%) Scrum
Programming Languages
1 762 (29.99%) Python
2 674 (26.52%) Java
3 640 (25.19%) JavaScript
4 616 (24.24%) SQL
5 354 (13.93%) Ruby
6 317 (12.48%) C
7 237 (9.33%) Perl
8 225 (8.85%) PowerShell
9 216 (8.50%) PHP
10 195 (7.67%) Shell Script
11 184 (7.24%) Go
12 181 (7.12%) Kotlin
13 122 (4.80%) TypeScript
14 100 (3.94%) C#
14 100 (3.94%) R
15 60 (2.36%) ES6
16 41 (1.61%) Apple Swift
17 36 (1.42%) Scala
18 32 (1.26%) Objective-C
19 25 (0.98%) Bash
Qualifications
1 492 (19.36%) Degree
2 61 (2.40%) Master's Degree
3 57 (2.24%) Computer Science Degree
4 33 (1.30%) PMI Certification
5 32 (1.26%) Microsoft Certification
6 29 (1.14%) MBA
7 22 (0.87%) ITIL Foundation Certificate
8 16 (0.63%) PhD
9 14 (0.55%) Cisco Certification
10 13 (0.51%) Security Cleared
11 11 (0.43%) CCNA
12 9 (0.35%) CCNP
13 8 (0.31%) CISM
13 8 (0.31%) CISSP
13 8 (0.31%) SC Cleared
14 6 (0.24%) ITIL Certification
14 6 (0.24%) MCP
14 6 (0.24%) Network+ Certification
14 6 (0.24%) PMP
14 6 (0.24%) PRINCE2 Certification
Quality Assurance & Compliance
1 198 (7.79%) QA
2 73 (2.87%) SLA
3 58 (2.28%) Data Quality
4 57 (2.24%) Accessibility
5 48 (1.89%) GDPR
6 15 (0.59%) NEBOSH
7 9 (0.35%) NIST
8 7 (0.28%) ISO/IEC 27001
8 7 (0.28%) PMO
9 4 (0.16%) Actionable Recommendations
9 4 (0.16%) PCI DSS
10 3 (0.12%) ISO 9001
10 3 (0.12%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
11 1 (0.039%) P3O
11 1 (0.039%) WCAG
System Software
1 623 (24.52%) Docker
2 96 (3.78%) Virtual Machines
3 52 (2.05%) Active Directory
4 33 (1.30%) VMware Infrastructure
5 13 (0.51%) Hyper-V
6 12 (0.47%) Firmware
7 9 (0.35%) vSphere
8 7 (0.28%) NFS
9 5 (0.20%) LXC
10 4 (0.16%) VMware ESXi
11 2 (0.079%) XenApp
11 2 (0.079%) XenDesktop
12 1 (0.039%) DFS Replication
12 1 (0.039%) Microsoft Virtual Server
12 1 (0.039%) Virtual Desktop
12 1 (0.039%) Virtual Servers
Systems Management
1 623 (24.52%) Kubernetes
2 234 (9.21%) Terraform
3 141 (5.55%) Ansible
4 114 (4.49%) Opscode Chef
5 99 (3.90%) Puppet
6 17 (0.67%) SCCM
7 8 (0.31%) Microsoft Intune
8 7 (0.28%) Kubeflow
9 5 (0.20%) CA Service Virtualization
10 4 (0.16%) Kibana
10 4 (0.16%) WSUS
11 3 (0.12%) Autotask
11 3 (0.12%) yum
12 2 (0.079%) Active Directory Federation Services
13 1 (0.039%) CASB
13 1 (0.039%) Failover Clustering
13 1 (0.039%) Microsoft Clustering
13 1 (0.039%) PowerCLI
13 1 (0.039%) Single Sign-On
13 1 (0.039%) vCenter Server
Vendors
1 389 (15.31%) Google
2 365 (14.36%) Microsoft
3 165 (6.49%) Snapchat
4 96 (3.78%) Splunk
5 79 (3.11%) Salesforce.com
6 47 (1.85%) SAP
7 42 (1.65%) VMware
8 40 (1.57%) Adobe
9 32 (1.26%) Zopa
10 26 (1.02%) Databricks
11 21 (0.83%) Oracle
12 19 (0.75%) New Relic
13 18 (0.71%) Apple
13 18 (0.71%) Cisco
13 18 (0.71%) Sitecore
14 16 (0.63%) Palantir
15 14 (0.55%) ServiceNow
16 13 (0.51%) IBM
16 13 (0.51%) Micro Focus
17 11 (0.43%) Atlassian