Period
to 16 December 2017

The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 16 December 2017 with a comparison to the same period in the previous 2 years.

Customer-Centric
UK
6 months to
16 Dec 2017
Same period 2016 Same period 2015
Rank 549 612 708
Rank change year-on-year +63 +96 +87
Permanent jobs citing Customer-Centricity 839 696 672
As % of all permanent IT jobs advertised in the UK 0.47% 0.38% 0.31%
As % of the Processes & Methodologies category 0.52% 0.42% 0.35%
Number of salaries quoted 520 477 485
UK median annual salary £50,000 £55,000 £45,000
Median salary % change year-on-year -9.09% +22.22% -10.00%
10th Percentile £25,750 £30,248 £26,000
90th Percentile £90,000 £85,000 £78,750
UK excluding London median annual salary £42,500 £47,500 £42,500
% change year-on-year -10.53% +11.76% -5.56%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 160238 165751 191244
As % of all permanent IT jobs advertised in the UK 89.94% 89.47% 88.91%
Number of salaries quoted 127030 137396 158261
UK median annual salary £50,000 £49,750 £47,500
Median salary % change year-on-year +0.50% +4.74% +5.56%
10th Percentile £28,750 £28,250 £27,500
90th Percentile £80,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +6.25%

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity.

Salary trend for Customer-Centricity in the UK

Customer-Centricity
Salary Histogram

The salary distribution of IT jobs citing Customer-Centricity over the 6 months to 16 December 2017.

Salary histogram for Customer-Centricity in the UK

Customer-Centricity
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 16 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +70 782 £50,000 -9.09% 80
UK excluding London +69 464 £42,500 -10.53% 37
London +78 343 £65,000 +8.33% 48
South East +89 138 £42,000 -30.00% 13
North of England -32 113 £42,500 -12.82% 8
Midlands +37 71 £37,500 -31.82% 2
Yorkshire +41 68 £42,500 -22.73% 3
East of England +34 63 £45,000 - 4
West Midlands +19 58 £32,500 -43.48% 1
North West -51 39 £40,000 -6.89% 4
South West +25 38 £36,000 -20.00% 5
Northern Ireland -7 26 £30,000 +5.26%
East Midlands +18 13 £40,907 -9.10% 1
Scotland -30 10 £37,500 -14.77% 3
North East -3 6 £57,500 -28.13% 1
Wales +13 5 £37,500 -13.29% 2

For the 6 months to 16 December 2017, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Customer-Centricity.

1 291 (34.68%) Agile Software Development
2 223 (26.58%) Finance
3 176 (20.98%) Microsoft
4 127 (15.14%) Stakeholder Management
5 111 (13.23%) Marketing
6 104 (12.40%) SQL
7 102 (12.16%) Retail
8 101 (12.04%) Analytics
9 91 (10.85%) User Experience
10 90 (10.73%) Scrum
11 89 (10.61%) Degree
12 85 (10.13%) Project Management
13 83 (9.89%) SQL Server
14 82 (9.77%) Telecoms
15 81 (9.65%) Windows
16 80 (9.54%) Microsoft Office
17 79 (9.42%) Analytical Skills
18 78 (9.30%) JavaScript
19 77 (9.18%) .NET
20 76 (9.06%) Collaborative Working
21 75 (8.94%) Salesforce.com
22 72 (8.58%) CRM
23 69 (8.22%) HTML
23 69 (8.22%) C#
24 65 (7.75%) CSS
25 64 (7.63%) Microsoft Azure
26 63 (7.51%) Active Directory
27 62 (7.39%) Business Analysis
28 61 (7.27%) Banking
28 61 (7.27%) Microsoft Excel

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (3.81%) CMS
2 29 (3.46%) SharePoint
3 20 (2.38%) IIS
4 18 (2.15%) Skype for Business
5 15 (1.79%) WordPress
6 12 (1.43%) MS Exchange
7 6 (0.72%) Oracle SOA Suite
8 4 (0.48%) Apache Spark
8 4 (0.48%) OpenStack
9 3 (0.36%) Exchange Server 2013
9 3 (0.36%) NServiceBus
9 3 (0.36%) Sitecore CMS
10 2 (0.24%) Apache Pig
10 2 (0.24%) Blackberry Enterprise Server
11 1 (0.12%) Confluence
11 1 (0.12%) Exchange Server 2010
11 1 (0.12%) Marvel
11 1 (0.12%) Movable Type
11 1 (0.12%) Oracle Workflow
11 1 (0.12%) SAS
Applications
1 80 (9.54%) Microsoft Office
2 61 (7.27%) Microsoft Excel
3 38 (4.53%) MS Visio
4 33 (3.93%) Microsoft Project
5 19 (2.26%) Microsoft PowerPoint
6 10 (1.19%) Adobe Illustrator
6 10 (1.19%) Photoshop
7 8 (0.95%) InVision
8 4 (0.48%) Adobe Creative Suite
9 3 (0.36%) UXPin
10 2 (0.24%) Chatbot
11 1 (0.12%) Adobe After Effects
11 1 (0.12%) Adobe Premiere
11 1 (0.12%) Final Cut Pro
11 1 (0.12%) Flinto
11 1 (0.12%) OmniGraffle
Business Applications
1 26 (3.10%) WebTrends
2 8 (0.95%) Dynamics AX
3 5 (0.60%) Dynamics NAV
3 5 (0.60%) Sage 200
4 4 (0.48%) SAP Hybris
5 3 (0.36%) Dynamics CRM
5 3 (0.36%) Oracle Retail
6 2 (0.24%) Cognos TM1
6 2 (0.24%) Dynamics GP
6 2 (0.24%) Oracle Applications
6 2 (0.24%) Oracle EBS
6 2 (0.24%) Oracle ERP
6 2 (0.24%) Salesforce.com CRM
7 1 (0.12%) Maximo
7 1 (0.12%) Payment Gateway
7 1 (0.12%) Primavera
7 1 (0.12%) SAP Business ByDesign
7 1 (0.12%) SAP ERP
7 1 (0.12%) SAP PM
7 1 (0.12%) Unica
Cloud Services
1 64 (7.63%) Microsoft Azure
2 60 (7.15%) Cloud Computing
3 47 (5.60%) Amazon AWS
4 46 (5.48%) SaaS
5 43 (5.13%) Office 365
6 27 (3.22%) Google Analytics
7 26 (3.10%) Adobe Analytics
8 16 (1.91%) PaaS
9 10 (1.19%) AWS CloudFormation
10 9 (1.07%) Azure Active Directory
11 8 (0.95%) IaaS
12 6 (0.72%) npm
12 6 (0.72%) OpenShift
13 5 (0.60%) Amazon EC2
14 4 (0.48%) OneDrive
14 4 (0.48%) Serverless
15 3 (0.36%) Amazon EMR
15 3 (0.36%) Amazon S3
15 3 (0.36%) CloudBees
15 3 (0.36%) GitHub
Communications & Networking
1 29 (3.46%) SMS
2 24 (2.86%) Internet
3 20 (2.38%) WAN
4 19 (2.26%) Firewall
4 19 (2.26%) LAN
5 16 (1.91%) VPN
6 13 (1.55%) Skype
7 12 (1.43%) Remote Desktop
8 10 (1.19%) DNS
8 10 (1.19%) TCP/IP
9 9 (1.07%) DHCP
10 7 (0.83%) Network Security
11 6 (0.72%) Cisco ASA
12 5 (0.60%) SAN
13 4 (0.48%) MPLS
13 4 (0.48%) Unified Communications
14 3 (0.36%) BGP
14 3 (0.36%) Cisco ISE
14 3 (0.36%) OSPF
14 3 (0.36%) VLAN
Database & Business Intelligence
1 83 (9.89%) SQL Server
2 27 (3.22%) MySQL
3 21 (2.50%) NoSQL
4 19 (2.26%) Big Data
5 17 (2.03%) SQL Server Integration Services
6 15 (1.79%) Data Warehouse
6 15 (1.79%) Relational Database
7 14 (1.67%) SQL Server Reporting Services
8 8 (0.95%) SQL Server Analysis Services
9 7 (0.83%) Amazon Redshift
9 7 (0.83%) Hadoop
10 6 (0.72%) Ingres
10 6 (0.72%) Looker
11 5 (0.60%) Amazon RDS
11 5 (0.60%) Apache Cassandra
11 5 (0.60%) PostgreSQL
11 5 (0.60%) SQL Server 2012
12 4 (0.48%) Apache Hive
12 4 (0.48%) SSDT
13 3 (0.36%) HBase
Development Applications
1 33 (3.93%) Visual Studio
2 21 (2.50%) Git (software)
3 15 (1.79%) Subversion
4 13 (1.55%) Jasmine
4 13 (1.55%) SQL Server Management Studio (SSMS)
5 11 (1.31%) Team Foundation Server
6 10 (1.19%) Gradle
6 10 (1.19%) Karma Test Runner
7 9 (1.07%) JIRA
8 7 (0.83%) Android Studio
8 7 (0.83%) Jenkins
8 7 (0.83%) JUnit
8 7 (0.83%) Mockito
9 6 (0.72%) Protractor
9 6 (0.72%) SpecFlow
10 5 (0.60%) JSUnit
11 3 (0.36%) Atlassian Bamboo
11 3 (0.36%) FxCop
11 3 (0.36%) Selenium
11 3 (0.36%) StyleCop
General
1 223 (26.58%) Finance
2 111 (13.23%) Marketing
3 102 (12.16%) Retail
4 82 (9.77%) Telecoms
5 61 (7.27%) Banking
6 44 (5.24%) Legal
7 40 (4.77%) Pharmaceutical
8 37 (4.41%) Manufacturing
9 25 (2.98%) Advertising
9 25 (2.98%) Retail Banking
10 13 (1.55%) Law
11 12 (1.43%) Financial Institution
12 10 (1.19%) Electronics
12 10 (1.19%) Games
12 10 (1.19%) Publishing
13 7 (0.83%) German Language
14 6 (0.72%) Back Office
15 5 (0.60%) Local Government
16 4 (0.48%) Automotive
16 4 (0.48%) Italian Language
Job Titles
1 127 (15.14%) Developer
2 111 (13.23%) Analyst
3 68 (8.10%) Consultant
4 55 (6.56%) Architect
5 52 (6.20%) Project Manager
6 34 (4.05%) .NET Developer
7 32 (3.81%) Account Executive
8 31 (3.69%) JavaScript Developer
8 31 (3.69%) Support Analyst
9 29 (3.46%) Designer
10 28 (3.34%) Business Analyst
11 26 (3.10%) Full Stack Developer
11 26 (3.10%) Solutions Architect
12 21 (2.50%) Support Engineer
13 19 (2.26%) Communications Manager
13 19 (2.26%) Digital Communications Manager
13 19 (2.26%) IT Analyst
14 18 (2.15%) Team Leader
15 17 (2.03%) Data Analyst
15 17 (2.03%) Product Manager
Libraries, Frameworks & Software Standards
1 77 (9.18%) .NET
2 69 (8.22%) HTML
3 65 (7.75%) CSS
4 44 (5.24%) jQuery
5 40 (4.77%) AngularJS
6 39 (4.65%) React
7 32 (3.81%) HTML5
8 28 (3.34%) ASP.NET
9 25 (2.98%) Node.js
9 25 (2.98%) Web Services
10 24 (2.86%) ASP.NET MVC
11 23 (2.74%) .NET Framework
11 23 (2.74%) RESTful
12 20 (2.38%) CSS3
13 18 (2.15%) Entity Framework
14 13 (1.55%) ADO.NET
14 13 (1.55%) Sass
15 11 (1.31%) Django
15 11 (1.31%) Visualforce
16 10 (1.19%) LESS
Miscellaneous
1 91 (10.85%) User Experience
2 79 (9.42%) Analytical Skills
3 38 (4.53%) Management Information System
4 30 (3.58%) Mobile App
5 26 (3.10%) FMCG
6 25 (2.98%) Computer Science
7 20 (2.38%) Data Centre
8 19 (2.26%) Algorithms
8 19 (2.26%) Enterprise Software
9 17 (2.03%) Greenfield Project
10 12 (1.43%) Digital Media
10 12 (1.43%) Fintech
10 12 (1.43%) Graphic Design
11 11 (1.31%) Internet of Things
12 10 (1.19%) Blackberry
13 9 (1.07%) BBC
13 9 (1.07%) Equities
13 9 (1.07%) Fixed Income
14 8 (0.95%) Social Media
15 7 (0.83%) iSeries
Operating Systems
1 81 (9.65%) Windows
2 39 (4.65%) Windows 10
3 26 (3.10%) Apple iOS
4 25 (2.98%) Linux
4 25 (2.98%) Windows 7
4 25 (2.98%) Windows Server
5 24 (2.86%) Android
5 24 (2.86%) Windows Server 2008
6 20 (2.38%) Windows Server 2012
7 12 (1.43%) Windows XP
8 8 (0.95%) CentOS
9 6 (0.72%) Unix
10 3 (0.36%) HPUX
10 3 (0.36%) Red Hat Enterprise Linux
10 3 (0.36%) Windows 8
10 3 (0.36%) Windows Server 2003
11 2 (0.24%) Mac OS
Processes & Methodologies
1 291 (34.68%) Agile Software Development
2 127 (15.14%) Stakeholder Management
3 101 (12.04%) Analytics
4 90 (10.73%) Scrum
5 85 (10.13%) Project Management
6 76 (9.06%) Collaborative Working
7 72 (8.58%) CRM
8 62 (7.39%) Business Analysis
9 58 (6.91%) Continuous Improvement
10 55 (6.56%) Mentoring
11 53 (6.32%) ITIL
12 52 (6.20%) TDD
13 48 (5.72%) Customer Engagement
13 48 (5.72%) E-Commerce
13 48 (5.72%) Front End Development
14 47 (5.60%) Process Management
15 46 (5.48%) SDLC
15 46 (5.48%) Software Engineering
16 45 (5.36%) Presales
17 44 (5.24%) Business Development
Programming Languages
1 104 (12.40%) SQL
2 78 (9.30%) JavaScript
3 69 (8.22%) C#
4 54 (6.44%) Java
5 26 (3.10%) PHP
6 21 (2.50%) PowerShell
7 18 (2.15%) Python
8 14 (1.67%) R
9 12 (1.43%) Scala
10 11 (1.31%) Apex Code
11 10 (1.19%) ES6
12 9 (1.07%) TypeScript
12 9 (1.07%) VB.NET
13 7 (0.83%) C
14 5 (0.60%) Ruby
14 5 (0.60%) T-SQL
14 5 (0.60%) VB
15 3 (0.36%) PL/SQL
15 3 (0.36%) Shell Script
15 3 (0.36%) X++
Qualifications
1 89 (10.61%) Degree
2 21 (2.50%) Microsoft Certification
3 17 (2.03%) MCSE
4 16 (1.91%) PMI Certification
5 15 (1.79%) Computer Science Degree
6 13 (1.55%) PMP
7 11 (1.31%) MCP
8 9 (1.07%) MCSA
8 9 (1.07%) SC Cleared
8 9 (1.07%) Security Cleared
9 8 (0.95%) ITIL Foundation Certificate
9 8 (0.95%) PhD
10 7 (0.83%) CCNA
10 7 (0.83%) Cisco Certification
11 6 (0.72%) ACCA
11 6 (0.72%) CIMA
12 5 (0.60%) AWS Certification
12 5 (0.60%) CISM
12 5 (0.60%) CISSP
12 5 (0.60%) Six Sigma Black Belt
Quality Assurance & Compliance
1 29 (3.46%) QA
2 28 (3.34%) SLA
3 16 (1.91%) PMO
4 10 (1.19%) PCI DSS
5 8 (0.95%) WCAG
6 5 (0.60%) ISO/IEC 27001
7 4 (0.48%) COBIT
7 4 (0.48%) GDPR
8 3 (0.36%) Data Quality
9 2 (0.24%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
10 1 (0.12%) Cyber Essentials
10 1 (0.12%) ISO 9001
10 1 (0.12%) ISO/IEC 17025
10 1 (0.12%) P3O
System Software
1 63 (7.51%) Active Directory
2 21 (2.50%) VMware Infrastructure
3 11 (1.31%) Hyper-V
3 11 (1.31%) Virtual Desktop
3 11 (1.31%) Virtual Machines
4 9 (1.07%) BitLocker
4 9 (1.07%) Microsoft App-V
4 9 (1.07%) XenApp
4 9 (1.07%) XenDesktop
5 8 (0.95%) Docker
6 4 (0.48%) Terminal Services
6 4 (0.48%) VMware NSX
7 3 (0.36%) vSphere
8 2 (0.24%) Microsoft Virtual Server
8 2 (0.24%) Virtual Servers
9 1 (0.12%) Terminal Server
Systems Management
1 17 (2.03%) Opscode Chef
1 17 (2.03%) Puppet
2 15 (1.79%) Ansible
3 10 (1.19%) Microsoft Intune
4 9 (1.07%) Microsoft Data Protection Manager
4 9 (1.07%) SCDPM
4 9 (1.07%) SCOrch
4 9 (1.07%) SCSM
4 9 (1.07%) SCVMM
5 8 (0.95%) NetBackup
5 8 (0.95%) WSUS
6 7 (0.83%) AirWatch
7 6 (0.72%) SCCM
8 5 (0.60%) SCOM
9 3 (0.36%) Backup Exec
9 3 (0.36%) Nagios
9 3 (0.36%) Rundeck
9 3 (0.36%) Systems Management Server (SMS)
10 2 (0.24%) Forefront Identity Manager
10 2 (0.24%) vCenter Server
Vendors
1 176 (20.98%) Microsoft
2 75 (8.94%) Salesforce.com
3 46 (5.48%) Oracle
3 46 (5.48%) VMware
4 40 (4.77%) Adobe
5 38 (4.53%) Tableau
6 36 (4.29%) Google
7 22 (2.62%) SAP
8 18 (2.15%) Cisco
9 13 (1.55%) Citrix
10 12 (1.43%) CyberArk
10 12 (1.43%) ForgeRock
11 11 (1.31%) Red Hat
12 10 (1.19%) hybris
13 9 (1.07%) Alias
13 9 (1.07%) Veeam
14 8 (0.95%) CheckPoint
14 8 (0.95%) Juniper
15 7 (0.83%) IBM
15 7 (0.83%) SolarWinds