Period
to 20 July 2018

The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 20 July 2018 with a comparison to the same period in the previous 2 years.

Customer-Centric
UK
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 505 619 659
Rank change year-on-year +114 +40 +123
Permanent jobs citing Customer-Centricity 950 713 743
As % of all permanent IT jobs advertised in the UK 0.54% 0.40% 0.37%
As % of the Processes & Methodologies category 0.60% 0.44% 0.41%
Number of salaries quoted 664 503 550
UK median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +13.64%
10th Percentile £28,750 £29,500 £26,250
90th Percentile £95,000 £82,500 £82,500
UK excluding London median annual salary £51,500 £42,500 £42,960
% change year-on-year +21.18% -1.07% +7.40%

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

All Process and Methodology Skills
UK
Permanent vacancies with a requirement for process or methodology skills 158,731 160,892 182,711
As % of all permanent IT jobs advertised in the UK 90.67% 90.74% 90.02%
Number of salaries quoted 126,853 129,433 151,996
UK median annual salary £50,000 £49,500 £47,500
Median salary % change year-on-year +1.01% +4.21% -
10th Percentile £29,000 £28,000 £27,500
90th Percentile £82,500 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a percentage of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer-Centricity.

Salary trend for Customer-Centricity in the UK

Customer-Centricity
Salary Histogram

The salary distribution of IT jobs citing Customer-Centricity over the 6 months to 20 July 2018.

Salary histogram for Customer-Centricity in the UK

Customer-Centricity
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +96 887 £55,000 +10.00% 119
UK excluding London +104 585 £51,500 +21.18% 85
London +37 341 £60,000 -4.00% 49
South East +81 219 £55,000 +42.86% 31
North of England +71 155 £45,000 - 17
North West +67 93 £37,500 -14.29% 10
East of England +55 92 £55,000 +22.22% 14
Midlands -24 58 £47,500 +5.56% 6
Yorkshire +36 50 £115,000 +109.09% 7
East Midlands +10 33 £47,500 +58.33% 3
Scotland -4 31 £56,250 +10.29% 10
South West +7 30 £57,500 -13.21% 2
West Midlands -5 25 £45,000 -10.00% 3
North East -23 12 £40,000 -
Wales +17 10 £42,500 +13.33% 5

For the 6 months to 20 July 2018, IT jobs citing Customer-Centricity also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads with a requirement for Customer-Centricity.

1 293 (30.84%) Agile Software Development
2 278 (29.26%) Finance
3 214 (22.53%) Microsoft
4 150 (15.79%) Retail
5 145 (15.26%) Problem-Solving
6 139 (14.63%) Stakeholder Management
7 137 (14.42%) Degree
8 131 (13.79%) JavaScript
9 124 (13.05%) SQL
10 121 (12.74%) Analytical Skills
11 118 (12.42%) Customer-Centric Approach
12 112 (11.79%) User Experience
13 108 (11.37%) Amazon AWS
14 100 (10.53%) Telecoms
14 100 (10.53%) DevOps
15 98 (10.32%) HTML
15 98 (10.32%) ITIL
16 97 (10.21%) CSS
17 96 (10.11%) Windows
18 91 (9.58%) Continuous Improvement
19 89 (9.37%) Advertising
20 86 (9.05%) C#
21 81 (8.53%) Test Automation
22 80 (8.42%) Project Management
23 79 (8.32%) E-Commerce
24 77 (8.11%) Office 365
25 76 (8.00%) Scrum
26 74 (7.79%) Self-Motivation
27 69 (7.26%) Marketing
27 69 (7.26%) Python

Customer-Centricity
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 48 (5.05%) SharePoint
2 29 (3.05%) CMS
3 17 (1.79%) Confluence
4 11 (1.16%) Sitecore CMS
5 10 (1.05%) SharePoint 2010
5 10 (1.05%) SharePoint 2013
5 10 (1.05%) Skype for Business
6 9 (0.95%) Oracle Workflow
7 7 (0.74%) Apache Spark
7 7 (0.74%) IIS
7 7 (0.74%) NServiceBus
8 6 (0.63%) SharePoint Server
9 5 (0.53%) Adobe Experience Manager
9 5 (0.53%) WordPress
10 4 (0.42%) Apache
10 4 (0.42%) Exchange Server 2013
10 4 (0.42%) Predix
10 4 (0.42%) ThingWorx
11 3 (0.32%) OpenStack
11 3 (0.32%) Oracle SOA Suite
Applications
1 43 (4.53%) Microsoft Office
2 30 (3.16%) Microsoft PowerPoint
3 29 (3.05%) Microsoft Excel
4 24 (2.53%) MS Visio
5 10 (1.05%) InVision
6 6 (0.63%) Photoshop
7 5 (0.53%) Spreadsheet
8 4 (0.42%) Chatbot
8 4 (0.42%) Mingle
9 3 (0.32%) Microsoft Project
10 2 (0.21%) Adobe Illustrator
10 2 (0.21%) OmniGraffle
Business Applications
1 38 (4.00%) Dynamics AX
2 16 (1.68%) Dynamics CRM
3 15 (1.58%) Dynamics NAV
4 6 (0.63%) NetSuite
5 3 (0.32%) Salesforce.com CRM
6 2 (0.21%) Primavera
7 1 (0.11%) Adobe Campaign
7 1 (0.11%) Distributed Ledger
7 1 (0.11%) Dynamics GP
7 1 (0.11%) FastStats
7 1 (0.11%) FastStats PeopleStage
7 1 (0.11%) Oracle Applications
7 1 (0.11%) SAP Hybris
Cloud Services
1 108 (11.37%) Amazon AWS
2 77 (8.11%) Office 365
3 61 (6.42%) Microsoft Azure
4 57 (6.00%) Cloud Computing
5 34 (3.58%) SaaS
6 22 (2.32%) Dynamics 365
7 19 (2.00%) GitHub
8 18 (1.89%) PaaS
9 17 (1.79%) AWS Lambda
9 17 (1.79%) Serverless
10 14 (1.47%) Amazon S3
10 14 (1.47%) IaaS
10 14 (1.47%) OpenShift
11 13 (1.37%) CloudBees
12 12 (1.26%) Amazon EC2
12 12 (1.26%) Mimecast
13 11 (1.16%) Virtual Private Cloud
14 9 (0.95%) OneDrive
15 7 (0.74%) AWS CloudFormation
15 7 (0.74%) AWS CloudTrail
Communications & Networking
1 23 (2.42%) Internet
2 22 (2.32%) WAN
3 20 (2.11%) DNS
3 20 (2.11%) Firewall
4 16 (1.68%) DHCP
5 15 (1.58%) HTTP
5 15 (1.58%) LAN
5 15 (1.58%) Skype
6 13 (1.37%) IPv4
6 13 (1.37%) IPv6
6 13 (1.37%) TCP/IP
6 13 (1.37%) VLAN
7 11 (1.16%) VoIP
8 10 (1.05%) MPLS
9 9 (0.95%) Ethernet
9 9 (0.95%) SNMP
9 9 (0.95%) VPN
9 9 (0.95%) Wireless
10 8 (0.84%) Broadband
10 8 (0.84%) Intranet
Database & Business Intelligence
1 64 (6.74%) SQL Server
2 53 (5.58%) MySQL
3 28 (2.95%) Relational Database
4 24 (2.53%) Data Warehouse
5 19 (2.00%) NoSQL
6 12 (1.26%) Amazon RDS
7 11 (1.16%) Amazon DynamoDB
8 10 (1.05%) Big Data
8 10 (1.05%) MongoDB
8 10 (1.05%) SQL Server Integration Services
9 6 (0.63%) BusinessObjects
9 6 (0.63%) Hadoop
9 6 (0.63%) SQL Server Reporting Services
10 5 (0.53%) SQL Server 2016
11 4 (0.42%) SQL Server 2008
12 3 (0.32%) Amazon Redshift
12 3 (0.32%) Azure SQL Database
12 3 (0.32%) Impala
12 3 (0.32%) QlikView
12 3 (0.32%) SQL Server Analysis Services
Development Applications
1 63 (6.63%) Git (software)
2 54 (5.68%) JIRA
3 45 (4.74%) Jenkins
4 26 (2.74%) Team Foundation Server
5 24 (2.53%) git-flow
5 24 (2.53%) Visual Studio
6 18 (1.89%) Bitbucket
6 18 (1.89%) Gradle
6 18 (1.89%) Selenium
7 17 (1.79%) Sonatype Nexus
8 16 (1.68%) TeamCity
9 15 (1.58%) Atlassian Bamboo
10 14 (1.47%) Eclipse
11 13 (1.37%) Bugzilla
11 13 (1.37%) Maven
12 12 (1.26%) gulp
13 11 (1.16%) NUnit
14 10 (1.05%) Axure RP
14 10 (1.05%) SpecFlow
15 9 (0.95%) MSTest
General
1 278 (29.26%) Finance
2 150 (15.79%) Retail
3 100 (10.53%) Telecoms
4 89 (9.37%) Advertising
5 69 (7.26%) Marketing
6 49 (5.16%) Banking
7 25 (2.63%) Retail Banking
8 18 (1.89%) Electronics
9 16 (1.68%) Publishing
10 15 (1.58%) Billing
10 15 (1.58%) Law
11 14 (1.47%) French Language
12 13 (1.37%) Mandarin Language
13 12 (1.26%) Legal
14 10 (1.05%) Games
14 10 (1.05%) Manufacturing
15 7 (0.74%) Automotive
15 7 (0.74%) Back Office
15 7 (0.74%) Investment Banking
16 5 (0.53%) Front Office
Job Titles
1 144 (15.16%) Consultant
2 125 (13.16%) Analyst
3 101 (10.63%) Developer
4 77 (8.11%) Architect
5 53 (5.58%) Business Analyst
6 38 (4.00%) Project Manager
7 36 (3.79%) PHP Developer
8 33 (3.47%) ERP Consultant
9 32 (3.37%) Functional Consultant
10 31 (3.26%) Product Manager
11 28 (2.95%) Service Analyst
12 27 (2.84%) Senior Manager
13 25 (2.63%) Designer
13 25 (2.63%) Solutions Architect
14 24 (2.53%) Senior Developer
15 23 (2.42%) Software Engineer
16 22 (2.32%) Product Owner
16 22 (2.32%) SharePoint Consultant
17 21 (2.21%) IT Analyst
17 21 (2.21%) Support Engineer
Libraries, Frameworks & Software Standards
1 98 (10.32%) HTML
2 97 (10.21%) CSS
3 60 (6.32%) Web Services
4 58 (6.11%) .NET
5 52 (5.47%) jQuery
6 41 (4.32%) HTML5
7 40 (4.21%) CSS3
8 38 (4.00%) XML
9 37 (3.89%) AngularJS
10 34 (3.58%) REST
11 31 (3.26%) React
12 29 (3.05%) LAMP
13 25 (2.63%) Node.js
14 21 (2.21%) RESTful
15 18 (1.89%) Ajax
16 17 (1.79%) JSON
16 17 (1.79%) Sass
17 15 (1.58%) ASP.NET
18 14 (1.47%) ASP.NET MVC
18 14 (1.47%) Twitter Bootstrap
Miscellaneous
1 121 (12.74%) Analytical Skills
2 112 (11.79%) User Experience
3 74 (7.79%) Self-Motivation
4 60 (6.32%) Computer Science
5 36 (3.79%) Management Information System
6 33 (3.47%) Data Centre
7 28 (2.95%) Mobile App
8 25 (2.63%) Enterprise Software
9 20 (2.11%) Fintech
10 16 (1.68%) Blog
11 15 (1.58%) Social Media
12 13 (1.37%) PMI
13 8 (0.84%) Algorithms
13 8 (0.84%) Virtual Team
14 7 (0.74%) ASIC
14 7 (0.74%) SystemC
14 7 (0.74%) Verilog
15 6 (0.63%) CMDB
15 6 (0.63%) Internet of Things
15 6 (0.63%) Minimum Viable Product
Operating Systems
1 96 (10.11%) Windows
2 55 (5.79%) Linux
3 29 (3.05%) Windows 7
4 22 (2.32%) Apple iOS
5 18 (1.89%) Windows Server
6 17 (1.79%) Unix
7 15 (1.58%) Windows 10
8 10 (1.05%) Android
8 10 (1.05%) Windows XP
9 9 (0.95%) Windows Server 2008
10 8 (0.84%) Mac OS
11 7 (0.74%) CentOS
12 6 (0.63%) Windows 8
13 5 (0.53%) Windows Server 2012
14 1 (0.11%) AIX
14 1 (0.11%) Solaris
14 1 (0.11%) zOS
Processes & Methodologies
1 293 (30.84%) Agile Software Development
2 145 (15.26%) Problem-Solving
3 139 (14.63%) Stakeholder Management
4 118 (12.42%) Customer-Centric Approach
5 100 (10.53%) DevOps
6 98 (10.32%) ITIL
7 91 (9.58%) Continuous Improvement
8 81 (8.53%) Test Automation
9 80 (8.42%) Project Management
10 79 (8.32%) E-Commerce
11 76 (8.00%) Scrum
12 67 (7.05%) Presales
13 64 (6.74%) Continuous Integration
14 59 (6.21%) Business Analysis
15 57 (6.00%) ERP
16 55 (5.79%) Mentoring
17 54 (5.68%) Service Delivery
18 53 (5.58%) TDD
19 52 (5.47%) Software Engineering
20 51 (5.37%) Decision-Making
Programming Languages
1 131 (13.79%) JavaScript
2 124 (13.05%) SQL
3 86 (9.05%) C#
4 69 (7.26%) Python
5 61 (6.42%) Java
5 61 (6.42%) PHP
6 35 (3.68%) C
6 35 (3.68%) X++
7 25 (2.63%) Ruby
8 24 (2.53%) PHP 5
9 23 (2.42%) Perl
10 13 (1.37%) Bash Shell
10 13 (1.37%) PowerShell
10 13 (1.37%) Scala
11 10 (1.05%) Go
11 10 (1.05%) Tcl
12 6 (0.63%) T-SQL
13 5 (0.53%) C++
13 5 (0.53%) ES6
14 3 (0.32%) Shell Script
Qualifications
1 137 (14.42%) Degree
2 25 (2.63%) Computer Science Degree
3 21 (2.21%) PMI Certification
3 21 (2.21%) Security Cleared
4 20 (2.11%) Cisco Certification
5 15 (1.58%) SC Cleared
6 10 (1.05%) CCNA
6 10 (1.05%) Microsoft Certification
6 10 (1.05%) PMP
7 8 (0.84%) CCNP
8 7 (0.74%) AAT
8 7 (0.74%) ACCA
8 7 (0.74%) CCIE
8 7 (0.74%) CIMA
8 7 (0.74%) PhD
9 6 (0.63%) ITIL Certification
9 6 (0.63%) Master's Degree
10 5 (0.53%) DBS Check
11 4 (0.42%) JNCIP
11 4 (0.42%) Postgraduate
Quality Assurance & Compliance
1 57 (6.00%) QA
2 29 (3.05%) SLA
3 21 (2.21%) GDPR
4 8 (0.84%) COBIT
5 7 (0.74%) ISO/IEC 27001
6 6 (0.63%) PCI DSS
6 6 (0.63%) Sarbanes-Oxley
7 5 (0.53%) Data Quality
7 5 (0.53%) ISO 22301
7 5 (0.53%) ISO 9001
7 5 (0.53%) PA-DSS
8 4 (0.42%) PMO
9 3 (0.32%) WAI
10 1 (0.11%) WCAG
System Software
1 44 (4.63%) Docker
2 37 (3.89%) Active Directory
3 20 (2.11%) VMware Infrastructure
4 10 (1.05%) VMware ESXi
5 8 (0.84%) Virtual Machines
6 6 (0.63%) Virtual Desktop
7 3 (0.32%) BitLocker
7 3 (0.32%) Firmware
7 3 (0.32%) Hyper-V
7 3 (0.32%) KVM
7 3 (0.32%) QEMU
7 3 (0.32%) Virtual Servers
7 3 (0.32%) XenServer
8 2 (0.21%) Apache Flume
8 2 (0.21%) HDFS
Systems Management
1 37 (3.89%) Puppet
2 35 (3.68%) Ansible
3 27 (2.84%) Opscode Chef
4 13 (1.37%) Nagios
4 13 (1.37%) Rundeck
4 13 (1.37%) SCCM
5 11 (1.16%) Terraform
6 10 (1.05%) Kubernetes
7 6 (0.63%) vCenter Server
8 4 (0.42%) SCOM
8 4 (0.42%) TADDM
9 3 (0.32%) HP NNM
9 3 (0.32%) Norton AntiVirus
9 3 (0.32%) Symantec Endpoint Protection
9 3 (0.32%) WSUS
10 2 (0.21%) AirWatch
10 2 (0.21%) HP Fortify
10 2 (0.21%) Oozie
10 2 (0.21%) SCSM
10 2 (0.21%) Single Sign-On
Vendors
1 214 (22.53%) Microsoft
2 58 (6.11%) Oracle
3 32 (3.37%) VMware
4 31 (3.26%) Salesforce.com
5 24 (2.53%) Citrix
6 23 (2.42%) Cisco
6 23 (2.42%) Google
7 22 (2.32%) Cognizant
8 19 (2.00%) HP
8 19 (2.00%) Splunk
9 18 (1.89%) Adobe
9 18 (1.89%) SAP
9 18 (1.89%) ServiceNow
10 15 (1.58%) Apple
10 15 (1.58%) Avaya
11 11 (1.16%) Sitecore
12 8 (0.84%) Huawei
13 7 (0.74%) CA
13 7 (0.74%) SolarWinds
13 7 (0.74%) Tableau