Customer-Centric
UK
The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 28 November 2023 with a comparison to the same period in the previous 2 years.
| 6 months to 28 Nov 2023 |
Same period 2022 | Same period 2021 | |
|---|---|---|---|
| Rank | 325 | 326 | 380 |
| Rank change year-on-year | +1 | +54 | +107 |
| Permanent jobs citing Customer-Centricity | 500 | 1,408 | 1,120 |
| As % of all permanent jobs advertised in the UK | 0.92% | 1.12% | 0.87% |
| As % of the Processes & Methodologies category | 0.98% | 1.17% | 0.91% |
| Number of salaries quoted | 320 | 582 | 523 |
| 10th Percentile | £28,000 | £29,000 | £30,000 |
| 25th Percentile | £39,156 | £45,000 | £41,473 |
| Median annual salary (50th Percentile) | £57,500 | £63,978 | £55,000 |
| Median % change year-on-year | -10.13% | +16.32% | +4.76% |
| 75th Percentile | £75,000 | £85,000 | £72,500 |
| 90th Percentile | £90,000 | £100,000 | £84,550 |
| UK excluding London median annual salary | £55,000 | £47,500 | £47,500 |
| % change year-on-year | +15.79% | - | -5.00% |
All Process and Methodology Skills
UK
Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 51,121 | 120,104 | 122,523 |
| As % of all permanent jobs advertised in the UK | 94.09% | 95.72% | 95.43% |
| Number of salaries quoted | 36,956 | 73,203 | 81,032 |
| 10th Percentile | £32,500 | £34,313 | £32,500 |
| 25th Percentile | £43,750 | £45,000 | £42,500 |
| Median annual salary (50th Percentile) | £60,000 | £60,000 | £59,000 |
| Median % change year-on-year | - | +1.69% | +7.27% |
| 75th Percentile | £80,000 | £81,250 | £77,500 |
| 90th Percentile | £98,750 | £100,000 | £95,000 |
| UK excluding London median annual salary | £52,500 | £53,000 | £50,000 |
| % change year-on-year | -0.94% | +6.00% | +4.17% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 28 November 2023.
Customer-Centricity
Top 18 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 28 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -9 | 420 | £55,000 | -15.38% | 317 |
| UK excluding London | +74 | 317 | £55,000 | +15.79% | 187 |
| Work from Home | +27 | 227 | £60,000 | -7.69% | 153 |
| London | -80 | 131 | £60,000 | -22.58% | 148 |
| North of England | +134 | 114 | £58,750 | +23.68% | 52 |
| South East | +62 | 72 | £40,000 | +6.67% | 64 |
| Yorkshire | +89 | 62 | £60,000 | +26.32% | 22 |
| North West | +123 | 50 | £48,000 | -12.73% | 24 |
| South West | +21 | 35 | £55,000 | +48.65% | 16 |
| Midlands | +68 | 31 | £60,000 | -4.00% | 24 |
| East of England | +91 | 28 | £50,000 | -25.93% | 19 |
| West Midlands | +70 | 22 | £60,000 | -4.00% | 16 |
| Wales | +27 | 19 | £40,000 | -39.62% | 10 |
| Scotland | +39 | 16 | £67,788 | +91.47% | 6 |
| East Midlands | +33 | 9 | £27,500 | -55.10% | 8 |
| North East | +35 | 2 | £70,000 | +55.56% | 6 |
| Northern Ireland | +25 | 1 | £45,000 | - | 2 |
| Channel Islands | - | 1 | - | - |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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