Customer-Centric
UK
The table below provides summary statistics for permanent job vacancies requiring Customer-Centricity skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer-Centricity over the 6 months leading up to 3 April 2025, comparing them to the same period in the previous two years.
| 6 months to 3 Apr 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 250 | 353 | 277 |
| Rank change year-on-year | +103 | -76 | +5 |
| Permanent jobs citing Customer-Centricity | 599 | 744 | 1,444 |
| As % of all permanent jobs advertised in the UK | 1.18% | 0.80% | 1.31% |
| As % of the Processes & Methodologies category | 1.27% | 0.92% | 1.37% |
| Number of salaries quoted | 266 | 473 | 533 |
| 10th Percentile | £35,000 | £27,000 | £33,000 |
| 25th Percentile | £37,500 | £35,000 | £50,000 |
| Median annual salary (50th Percentile) | £55,000 | £48,500 | £70,000 |
| Median % change year-on-year | +13.40% | -30.71% | +15.93% |
| 75th Percentile | £75,000 | £67,500 | £78,750 |
| 90th Percentile | £88,750 | £87,800 | £100,000 |
| UK excluding London median annual salary | £47,500 | £45,000 | £70,600 |
| % change year-on-year | +5.56% | -36.26% | +28.36% |
All Process and Methodology Skills
UK
Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 47,277 | 80,571 | 105,171 |
| As % of all permanent jobs advertised in the UK | 93.52% | 86.76% | 95.68% |
| Number of salaries quoted | 25,823 | 58,144 | 61,428 |
| 10th Percentile | £31,250 | £29,250 | £34,000 |
| 25th Percentile | £44,000 | £40,000 | £45,000 |
| Median annual salary (50th Percentile) | £58,033 | £55,000 | £61,500 |
| Median % change year-on-year | +5.51% | -10.57% | +2.50% |
| 75th Percentile | £77,500 | £73,000 | £82,500 |
| 90th Percentile | £99,404 | £92,500 | £100,000 |
| UK excluding London median annual salary | £52,600 | £50,000 | £54,500 |
| % change year-on-year | +5.20% | -8.26% | +3.81% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 3 April 2025.
Customer-Centricity
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 3 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +97 | 552 | £55,000 | +15.18% | 1,213 |
| UK excluding London | +87 | 414 | £47,500 | +5.56% | 397 |
| London | +82 | 164 | £65,000 | -7.14% | 888 |
| Work from Home | +39 | 134 | £62,500 | +27.55% | 477 |
| North of England | +83 | 124 | £50,000 | +42.86% | 110 |
| South East | +90 | 117 | £37,500 | -11.76% | 134 |
| Midlands | +65 | 91 | £45,000 | -2.70% | 64 |
| Yorkshire | +109 | 84 | £38,500 | +22.22% | 34 |
| West Midlands | +51 | 76 | £45,000 | -29.27% | 42 |
| North West | -4 | 35 | £50,000 | +11.11% | 65 |
| South West | +47 | 30 | £64,627 | +37.63% | 25 |
| Scotland | +106 | 27 | £60,000 | +33.33% | 30 |
| East of England | +39 | 21 | £42,500 | +16.44% | 21 |
| East Midlands | +35 | 15 | £40,000 | +35.59% | 21 |
| North East | +45 | 5 | £75,000 | +114.29% | 13 |
| Northern Ireland | +37 | 2 | - | - | 6 |
| Wales | +20 | 2 | £46,250 | +34.55% | 15 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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