Customer-Centric
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Customer-Centricity skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer-Centricity over the 6 months to 28 November 2023 with a comparison to the same period in the previous 2 years.

6 months to
28 Nov 2023
Same period 2022 Same period 2021
Rank 325 326 380
Rank change year-on-year +1 +54 +107
Permanent jobs citing Customer-Centricity 500 1,408 1,120
As % of all permanent jobs advertised in the UK 0.92% 1.12% 0.87%
As % of the Processes & Methodologies category 0.98% 1.17% 0.91%
Number of salaries quoted 320 582 523
10th Percentile £28,000 £29,000 £30,000
25th Percentile £39,156 £45,000 £41,473
Median annual salary (50th Percentile) £57,500 £63,978 £55,000
Median % change year-on-year -10.13% +16.32% +4.76%
75th Percentile £75,000 £85,000 £72,500
90th Percentile £90,000 £100,000 £84,550
UK excluding London median annual salary £55,000 £47,500 £47,500
% change year-on-year +15.79% - -5.00%

All Process and Methodology Skills
UK

Customer-Centricity is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 51,121 120,104 122,523
As % of all permanent jobs advertised in the UK 94.09% 95.72% 95.43%
Number of salaries quoted 36,956 73,203 81,032
10th Percentile £32,500 £34,313 £32,500
25th Percentile £43,750 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £59,000
Median % change year-on-year - +1.69% +7.27%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £98,750 £100,000 £95,000
UK excluding London median annual salary £52,500 £53,000 £50,000
% change year-on-year -0.94% +6.00% +4.17%

Customer-Centricity
Job Vacancy Trend

Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.

Job vacancy trend for Customer-Centricity in the UK

Customer-Centricity
Salary Trend

3-month moving average salary quoted in jobs citing Customer-Centricity.

Salary trend for Customer-Centricity in the UK

Customer-Centricity
Salary Histogram

Salary distribution for jobs citing Customer-Centricity over the 6 months to 28 November 2023.

Salary histogram for Customer-Centricity in the UK

Customer-Centricity
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 28 November 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -9 420 £55,000 -15.38% 317
UK excluding London +74 317 £55,000 +15.79% 187
Work from Home +27 227 £60,000 -7.69% 153
London -80 131 £60,000 -22.58% 148
North of England +134 114 £58,750 +23.68% 52
South East +62 72 £40,000 +6.67% 64
Yorkshire +89 62 £60,000 +26.32% 22
North West +123 50 £48,000 -12.73% 24
South West +21 35 £55,000 +48.65% 16
Midlands +68 31 £60,000 -4.00% 24
East of England +91 28 £50,000 -25.93% 19
West Midlands +70 22 £60,000 -4.00% 16
Wales +27 19 £40,000 -39.62% 10
Scotland +39 16 £67,788 +91.47% 6
East Midlands +33 9 £27,500 -55.10% 8
North East +35 2 £70,000 +55.56% 6
Northern Ireland +25 1 £45,000 - 2
Channel Islands - 1 - -

Customer-Centricity
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (3.20%) Apache Spark
2 15 (3.00%) Confluence
3 10 (2.00%) Apache
4 8 (1.60%) CMS
5 7 (1.40%) WordPress
6 4 (0.80%) MS Exchange
6 4 (0.80%) SAS
7 3 (0.60%) Apache Airflow
7 3 (0.60%) SharePoint
8 2 (0.40%) Red Hat Fuse
9 1 (0.20%) IIS
Applications
1 29 (5.80%) Microsoft Office
2 19 (3.80%) Microsoft Excel
3 9 (1.80%) Microsoft Project
4 7 (1.40%) AutoCAD
5 1 (0.20%) Trello
Business Applications
1 7 (1.40%) Dynamics CRM
1 7 (1.40%) Endur
2 3 (0.60%) Remedy ITSM
3 1 (0.20%) Dynamics AX
Cloud Services
1 95 (19.00%) Azure
2 54 (10.80%) AWS
3 43 (8.60%) Microsoft 365
4 29 (5.80%) SaaS
5 23 (4.60%) Power Platform
6 18 (3.60%) Dynamics 365
6 18 (3.60%) PaaS
7 13 (2.60%) Azure DevOps
7 13 (2.60%) GCP
7 13 (2.60%) Serverless
8 10 (2.00%) Entra ID
9 9 (1.80%) Amazon EMR
10 8 (1.60%) dbt
11 7 (1.40%) Amazon Kinesis
11 7 (1.40%) Amazon S3
11 7 (1.40%) AWS Lambda
11 7 (1.40%) Google Analytics
12 6 (1.20%) Google Tag Manager
13 5 (1.00%) Azure Stack
13 5 (1.00%) SuccessFactors
Communications & Networking
1 36 (7.20%) LAN
2 22 (4.40%) Firewall
2 22 (4.40%) WAN
3 18 (3.60%) DHCP
3 18 (3.60%) DNS
4 12 (2.40%) TCP/IP
5 11 (2.20%) Wireless
6 10 (2.00%) VPN
7 8 (1.60%) Network Security
7 8 (1.60%) VLAN
8 6 (1.20%) Remote Desktop
9 5 (1.00%) Wi-Fi
10 4 (0.80%) HTTP
11 3 (0.60%) Internet
12 2 (0.40%) Cisco Firepower
12 2 (0.40%) Cisco Wireless
12 2 (0.40%) Intrusion Detection
12 2 (0.40%) Radio Access Network
12 2 (0.40%) SD-WAN
12 2 (0.40%) VoIP
Database & Business Intelligence
1 32 (6.40%) MongoDB
1 32 (6.40%) MySQL
1 32 (6.40%) PostgreSQL
2 20 (4.00%) Power BI
3 14 (2.80%) Tableau
4 12 (2.40%) Big Data
5 11 (2.20%) Relational Database
6 10 (2.00%) Data Warehouse
7 9 (1.80%) Amazon Redshift
7 9 (1.80%) Hadoop
7 9 (1.80%) SQL Server
8 8 (1.60%) Apache Hive
9 7 (1.40%) Delta Lake
10 5 (1.00%) Amazon RDS
11 4 (0.80%) BusinessObjects
11 4 (0.80%) Elasticsearch
11 4 (0.80%) Looker
11 4 (0.80%) Metadata
11 4 (0.80%) Qlik Sense
12 3 (0.60%) NoSQL
Development Applications
1 45 (9.00%) Git
2 35 (7.00%) JIRA
3 4 (0.80%) Jenkins
4 3 (0.60%) TeamCity
5 2 (0.40%) GitLab
5 2 (0.40%) Selenium
6 1 (0.20%) Cucumber
6 1 (0.20%) Cypress.io
6 1 (0.20%) Eclipse
6 1 (0.20%) Octopus Deploy
6 1 (0.20%) Visual Studio
General
1 181 (36.20%) Finance
2 168 (33.60%) Social Skills
3 116 (23.20%) Analytical Skills
4 106 (21.20%) Banking
5 67 (13.40%) Retail
6 51 (10.20%) Public Sector
7 43 (8.60%) Inclusion and Diversity
8 37 (7.40%) Marketing
9 26 (5.20%) Presentation Skills
9 26 (5.20%) Telecoms
10 17 (3.40%) Law
10 17 (3.40%) Organisational Skills
11 16 (3.20%) Manufacturing
12 14 (2.80%) Influencing Skills
13 10 (2.00%) Local Government
14 6 (1.20%) Electronics
14 6 (1.20%) Financial Institution
14 6 (1.20%) Legal
15 5 (1.00%) Billing
16 4 (0.80%) Retail Banking
Job Titles
1 80 (16.00%) Software Engineer
2 69 (13.80%) Senior
3 64 (12.80%) Architect
4 56 (11.20%) Analyst
5 45 (9.00%) Solutions Architect
6 32 (6.40%) Consultant
7 31 (6.20%) Full Stack Engineer
7 31 (6.20%) Full Stack Software Engineer
8 30 (6.00%) Lead
9 29 (5.80%) Security Architect
10 21 (4.20%) Developer
11 19 (3.80%) Security Solutions Architect
12 18 (3.60%) Business Analyst
12 18 (3.60%) Digital Architect
12 18 (3.60%) Digital Solutions Architect
12 18 (3.60%) Project Manager
13 17 (3.40%) 1st Line Engineer
14 14 (2.80%) Product Manager
15 13 (2.60%) Senior Software Engineer
15 13 (2.60%) Technical Architect
Libraries, Frameworks & Software Standards
1 64 (12.80%) HTML
2 51 (10.20%) AngularJS
3 45 (9.00%) Node.js
3 45 (9.00%) React
4 33 (6.60%) CSS
5 32 (6.40%) RESTful
6 31 (6.20%) Express.js
6 31 (6.20%) MEAN Stack
6 31 (6.20%) MERN Stack
7 24 (4.80%) .NET
8 18 (3.60%) OAuth
8 18 (3.60%) OpenID
9 7 (1.40%) REST
9 7 (1.40%) SOAP
10 4 (0.80%) Blazor
11 3 (0.60%) ASP.NET Web API
11 3 (0.60%) TensorFlow
11 3 (0.60%) Web Services
11 3 (0.60%) WinForms
11 3 (0.60%) WML
Miscellaneous
1 58 (11.60%) Onboarding
2 36 (7.20%) Product Ownership
3 22 (4.40%) Cyberattack
4 19 (3.80%) Management Information System
5 15 (3.00%) Data Centre
6 14 (2.80%) Self-Motivation
7 12 (2.40%) Driving Licence
8 11 (2.20%) Distributed Systems
9 8 (1.60%) iPhone
10 7 (1.40%) Algorithms
10 7 (1.40%) Social Media
11 6 (1.20%) IoT
12 4 (0.80%) Data Structures
12 4 (0.80%) Enterprise Software
12 4 (0.80%) Public Cloud
13 3 (0.60%) Analytical Mindset
13 3 (0.60%) Legacy Systems
13 3 (0.60%) Operational Technology
14 2 (0.40%) Mobile App
14 2 (0.40%) Virtual Team
Operating Systems
1 43 (8.60%) Windows
2 12 (2.40%) Linux
2 12 (2.40%) Windows Server
3 9 (1.80%) Mac OS
3 9 (1.80%) Windows 10
4 7 (1.40%) Windows Server 2019
5 6 (1.20%) Windows Server 2012
5 6 (1.20%) Windows Server 2016
6 5 (1.00%) Apple iOS
7 3 (0.60%) Ubuntu
8 1 (0.20%) Unix
Processes & Methodologies
1 210 (42.00%) Agile
2 131 (26.20%) Customer Experience
2 131 (26.20%) Problem-Solving
3 107 (21.40%) Software Engineering
4 99 (19.80%) Roadmaps
5 73 (14.60%) Cybersecurity
6 65 (13.00%) Stakeholder Management
7 64 (12.80%) Customer Service
8 61 (12.20%) Coaching
9 60 (12.00%) Customer-Centric Approach
10 56 (11.20%) SDLC
11 55 (11.00%) Security Architecture
12 53 (10.60%) Mentoring
13 52 (10.40%) Analytics
13 52 (10.40%) Decision-Making
13 52 (10.40%) Full Stack Development
14 45 (9.00%) Project Management
15 44 (8.80%) DevOps
16 40 (8.00%) Risk Management
17 38 (7.60%) Process Improvement
Programming Languages
1 50 (10.00%) Java
1 50 (10.00%) SQL
2 41 (8.20%) Python
3 16 (3.20%) C#
4 11 (2.20%) R
5 9 (1.80%) TypeScript
6 8 (1.60%) JavaScript
6 8 (1.60%) PowerShell
7 7 (1.40%) Scala
8 4 (0.80%) PL/SQL
8 4 (0.80%) T-SQL
9 3 (0.60%) C++
10 2 (0.40%) Bash
10 2 (0.40%) VB
10 2 (0.40%) VB.NET
10 2 (0.40%) VB6
10 2 (0.40%) VBA
11 1 (0.20%) C
11 1 (0.20%) Perl
11 1 (0.20%) Ruby
Qualifications
1 81 (16.20%) Degree
2 39 (7.80%) Security Cleared
3 28 (5.60%) Azure Certification
4 25 (5.00%) BPSS Clearance
5 23 (4.60%) SC Cleared
6 22 (4.40%) CISSP
6 22 (4.40%) Microsoft Certification
7 20 (4.00%) Computer Science Degree
8 17 (3.40%) CISMP
9 16 (3.20%) AWS Certification
10 14 (2.80%) ITIL Foundation Certificate
11 13 (2.60%) CISM
11 13 (2.60%) OSCP
12 11 (2.20%) CESG Certified Professional
13 10 (2.00%) Master's Degree
14 9 (1.80%) CISA
14 9 (1.80%) CRISC
15 4 (0.80%) ITIL Certification
15 4 (0.80%) PMI Certification
16 3 (0.60%) AWS Certified Solutions Architect
Quality Assurance & Compliance
1 27 (5.40%) GRC
2 22 (4.40%) SLA
3 15 (3.00%) NCSC
4 12 (2.40%) QA
5 9 (1.80%) NIST
5 9 (1.80%) NIST 800
6 7 (1.40%) Cyber Essentials
6 7 (1.40%) GDPR
6 7 (1.40%) PMO
7 6 (1.20%) Accessibility
8 5 (1.00%) Data Quality
8 5 (1.00%) ISO/IEC 27001
9 4 (0.80%) Cyber Essentials PLUS
10 3 (0.60%) ISO 22301
11 2 (0.40%) Government Security Classifications
11 2 (0.40%) IASME
11 2 (0.40%) P3O
12 1 (0.20%) Actionable Recommendations
12 1 (0.20%) ISO 9001
12 1 (0.20%) Software Quality Assurance
System Software
1 43 (8.60%) Docker
2 41 (8.20%) Active Directory
3 9 (1.80%) Virtual Machines
4 7 (1.40%) VMware Infrastructure
5 6 (1.20%) Hyper-V
6 4 (0.80%) Virtual Servers
7 1 (0.20%) Microsoft Virtual Server
7 1 (0.20%) vSphere
Systems Management
1 17 (3.40%) Kubernetes
2 11 (2.20%) Microsoft Intune
3 6 (1.20%) SCCM
3 6 (1.20%) Terraform
4 2 (0.40%) Ansible
4 2 (0.40%) Oracle RMAN
4 2 (0.40%) ZABBIX
5 1 (0.20%) FortiGate
5 1 (0.20%) Puppet
5 1 (0.20%) WSUS
Vendors
1 112 (22.40%) Microsoft
2 20 (4.00%) Google
3 14 (2.80%) Salesforce
4 13 (2.60%) Oracle
5 12 (2.40%) Cisco
5 12 (2.40%) VMware
6 10 (2.00%) ServiceNow
7 8 (1.60%) Adobe
7 8 (1.60%) Workday
8 6 (1.20%) SAP
9 5 (1.00%) Apple
9 5 (1.00%) HP
9 5 (1.00%) Salesforce Marketing Cloud
10 4 (0.80%) Cognos
10 4 (0.80%) Databricks
10 4 (0.80%) Meraki
10 4 (0.80%) Remedy
11 3 (0.60%) BMC
11 3 (0.60%) Citrix
11 3 (0.60%) Ivanti