Customer-Centric
UK
The table below provides summary statistics for permanent job vacancies requiring Customer-Centricity skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer-Centricity over the 6 months leading up to 1 April 2025, comparing them to the same period in the previous two years.
| 6 months to 1 Apr 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 241 | 340 | 274 |
| Rank change year-on-year | +99 | -66 | +14 |
| Permanent jobs citing Customer-Centricity | 602 | 743 | 1,467 |
| As % of all permanent jobs advertised in the UK | 1.19% | 0.80% | 1.32% |
| As % of the Processes & Methodologies category | 1.27% | 0.93% | 1.38% |
| Number of salaries quoted | 267 | 469 | 537 |
| 10th Percentile | £35,000 | £27,000 | £33,000 |
| 25th Percentile | £37,500 | £35,000 | £50,000 |
| Median annual salary (50th Percentile) | £55,000 | £48,500 | £70,588 |
| Median % change year-on-year | +13.40% | -31.29% | +15.95% |
| 75th Percentile | £75,000 | £67,500 | £80,000 |
| 90th Percentile | £88,750 | £85,700 | £100,000 |
| UK excluding London median annual salary | £47,500 | £44,750 | £70,600 |
| % change year-on-year | +6.15% | -36.61% | +28.36% |
All Process and Methodology Skills
UK
Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 47,236 | 80,210 | 105,970 |
| As % of all permanent jobs advertised in the UK | 93.56% | 86.88% | 95.67% |
| Number of salaries quoted | 25,832 | 57,895 | 61,933 |
| 10th Percentile | £31,250 | £29,250 | £34,045 |
| 25th Percentile | £44,000 | £40,000 | £45,000 |
| Median annual salary (50th Percentile) | £58,000 | £55,000 | £61,500 |
| Median % change year-on-year | +5.45% | -10.57% | +2.50% |
| 75th Percentile | £77,500 | £73,410 | £82,500 |
| 90th Percentile | £98,750 | £92,500 | £100,000 |
| UK excluding London median annual salary | £52,600 | £50,000 | £54,500 |
| % change year-on-year | +5.20% | -8.26% | +3.81% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 1 April 2025.
Customer-Centricity
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 1 April 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +95 | 555 | £55,000 | +15.79% | 1,293 |
| UK excluding London | +105 | 417 | £47,500 | +6.15% | 490 |
| London | +91 | 164 | £65,000 | -7.14% | 910 |
| Work from Home | +21 | 135 | £62,500 | +28.87% | 558 |
| North of England | +88 | 125 | £49,254 | +40.72% | 154 |
| South East | +86 | 115 | £37,500 | -11.76% | 143 |
| Midlands | +57 | 92 | £45,000 | -5.26% | 69 |
| Yorkshire | +93 | 84 | £38,500 | +22.22% | 52 |
| West Midlands | +55 | 76 | £45,000 | -29.27% | 49 |
| North West | +5 | 36 | £50,000 | +11.11% | 82 |
| South West | +46 | 30 | £64,627 | +37.63% | 35 |
| Scotland | +105 | 27 | £60,000 | +33.33% | 50 |
| East of England | +41 | 24 | £42,500 | +16.44% | 20 |
| East Midlands | +35 | 16 | £40,000 | +29.03% | 19 |
| North East | +40 | 5 | £75,000 | +114.29% | 22 |
| Northern Ireland | +35 | 2 | - | - | 7 |
| Wales | +24 | 2 | £46,250 | +34.55% | 18 |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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