Service Desk Manager Job Trends in West London

Service Desk Manager
London > West London

The median Service Desk Manager salary in West London is £55,000 per year, according to job vacancies posted during the 6 months leading to 19 October 2025.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
19 Oct 2025
Same period 2024 Same period 2023
Rank 39 36 48
Rank change year-on-year -3 +12 -
Permanent jobs requiring a Service Desk Manager 2 9 1
As % of all permanent jobs in West London 0.62% 2.85% 0.26%
As % of the Job Titles category 0.75% 2.95% 0.28%
Number of salaries quoted 2 9 1
10th Percentile £48,500 - -
25th Percentile £50,000 £43,250 £62,500
Median annual salary (50th Percentile) £55,000 £44,500 £65,000
Median % change year-on-year +23.60% -31.54% -
75th Percentile £60,000 £45,750 £67,500
90th Percentile £61,500 - -
London median annual salary £60,000 £57,000 £55,480
% change year-on-year +5.26% +2.74% -0.48%

All Permanent IT Job Vacancies
West London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in West London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in West London with a recognized job title 268 305 361
% of permanent jobs with a recognized job title 83.23% 96.52% 94.75%
Number of salaries quoted 180 175 300
10th Percentile £30,000 £36,000 £34,958
25th Percentile £39,563 £45,000 £42,000
Median annual salary (50th Percentile) £47,000 £50,000 £55,000
Median % change year-on-year -6.00% -9.09% -8.33%
75th Percentile £68,000 £68,750 £70,000
90th Percentile £95,000 £87,500 £85,250
London median annual salary £72,500 £75,000 £75,000
% change year-on-year -3.33% - +6.03%

Service Desk Manager
Job Vacancy Trend in West London

Historical trend showing the proportion of permanent IT job postings featuring 'Service Desk Manager' in the job title relative to all permanent IT jobs advertised in West London.

Service Desk Manager job vacancy trend in West London

Service Desk Manager
Salary Trend in West London

Salary distribution trend for Service Desk Manager job vacancies in West London.

Salary distribution trend for Service Desk Manager job vacancies in West London

Service Desk Manager
Job Locations in West London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the West London region over the 6 months to 19 October 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hammersmith - 2 £55,000 - 1
Service Desk Manager
London

Service Desk Manager Skill Set
Top 21 Co-Occurring Skills & Capabilities in West London

For the 6 months to 19 October 2025, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the West London region featuring Service Desk Manager in the job title.

1 2 (100.00%) Active Directory
1 2 (100.00%) Asset Management
1 2 (100.00%) Change Management
1 2 (100.00%) Incident Response
1 2 (100.00%) Information Security
1 2 (100.00%) ITIL
1 2 (100.00%) ITSM
1 2 (100.00%) Microsoft
1 2 (100.00%) Microsoft 365
1 2 (100.00%) Microsoft Excel
1 2 (100.00%) Microsoft Exchange
1 2 (100.00%) Microsoft Office
1 2 (100.00%) Problem Management
1 2 (100.00%) RBAC
1 2 (100.00%) Security Management
1 2 (100.00%) Service Catalogue
1 2 (100.00%) SharePoint
1 2 (100.00%) SLA
1 2 (100.00%) Windows
1 2 (100.00%) Windows 10
1 2 (100.00%) Windows Server

Service Desk Manager Skill Set
Co-Occurring Skills & Capabilities in West London by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 2 (100.00%) Microsoft Exchange
1 2 (100.00%) SharePoint
Applications
1 2 (100.00%) Microsoft Excel
1 2 (100.00%) Microsoft Office
Cloud Services
1 2 (100.00%) Microsoft 365
General
1 2 (100.00%) Back Office
Miscellaneous
1 2 (100.00%) CMDB
Operating Systems
1 2 (100.00%) Windows
1 2 (100.00%) Windows 10
1 2 (100.00%) Windows Server
Processes & Methodologies
1 2 (100.00%) Asset Management
1 2 (100.00%) Change Management
1 2 (100.00%) Incident Response
1 2 (100.00%) Information Security
1 2 (100.00%) ITIL
1 2 (100.00%) ITSM
1 2 (100.00%) Problem Management
1 2 (100.00%) RBAC
1 2 (100.00%) Security Management
1 2 (100.00%) Service Catalogue
Quality Assurance & Compliance
1 2 (100.00%) SLA
System Software
1 2 (100.00%) Active Directory
Vendors
1 2 (100.00%) Microsoft