The median annual salary for a Service Desk Manager was £52,500 in advertised job vacancies in London during the 3 months to 27 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England / London
3 months to
27 Jun 2017
Same period 2016 Same period 2015
Rank 563 604 589
Rank change year-on-year +41 -15  
Permanent jobs requiring a Service Desk Manager 39 34 80
As % of all permanent IT jobs advertised in London 0.11% 0.085% 0.18%
As % of the Job Titles category 0.11% 0.088% 0.19%
Number of salaries quoted 31 33 79
Median salary £52,500 £42,500 £45,000
Median salary % change year-on-year +23.52% -5.55%  
90% offered a salary of more than £42,500 £37,500 £38,700
10% offered a salary of more than £60,000 £50,800 £63,000
UK excluding London median salary £37,500 £42,000 £40,500
% change year-on-year -10.71% +3.70%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 34788 38440 42425
As % of all permanent IT job vacancies advertised in London 94.80% 95.91% 95.86%
Number of salaries quoted 28171 33459 35846
Median salary £57,500 £55,000 £55,000
Median salary % change year-on-year +4.54% -  
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £82,500 £80,000 £80,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Service Desk Manager
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Service Desk Manager in the job title.

Job vacancy trend for Service Desk Manager in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in London.

Salary trend for Service Desk Manager in London

Service Desk Manager
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Manager in London over the 3 months to 27 June 2017.

Salary histogram for Service Desk Manager in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the London region over the 3 months to 27 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +38 13 £53,750 +13.15% 4
Wembley - 1 £52,500 -
Hillingdon - 1 - -
Moorgate - 1 £42,500 -
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 27 June 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Manager in the job title.

1 82 (90.11%) ITIL
2 37 (40.66%) SLA
3 27 (29.67%) ITIL Certification
4 25 (27.47%) Windows
5 23 (25.27%) Incident Management
5 23 (25.27%) Problem Management
5 23 (25.27%) Service Delivery
6 21 (23.08%) Service Management
7 20 (21.98%) Finance
8 19 (20.88%) Telecoms
9 18 (19.78%) Microsoft
10 15 (16.48%) Office 365
10 15 (16.48%) Mentoring
11 14 (15.38%) Active Directory
12 13 (14.29%) Degree
13 12 (13.19%) Continuous Improvement
13 12 (13.19%) Windows 7
14 11 (12.09%) Service Desk Management
15 10 (10.99%) ITIL V3
15 10 (10.99%) VoIP
15 10 (10.99%) Windows Server
16 9 (9.89%) Windows 10
16 9 (9.89%) Performance Management
16 9 (9.89%) Windows Server 2012
16 9 (9.89%) ITIL Foundation Certificate
17 8 (8.79%) ServiceNow
17 8 (8.79%) ITSM
17 8 (8.79%) Project Management
17 8 (8.79%) Microsoft Office
18 7 (7.69%) DNS

Service Desk Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.59%) MS Exchange
2 4 (4.40%) SharePoint
3 2 (2.20%) Exchange Server 2010
Applications
1 8 (8.79%) Microsoft Office
2 4 (4.40%) Microsoft Excel
2 4 (4.40%) Microsoft PowerPoint
Business Applications
1 2 (2.20%) Dynamics CRM
2 1 (1.10%) Dynamics AX
2 1 (1.10%) Siebel CRM
Cloud Services
1 15 (16.48%) Office 365
2 3 (3.30%) Microsoft Azure
Communications & Networking
1 10 (10.99%) VoIP
2 7 (7.69%) CTI
2 7 (7.69%) DNS
2 7 (7.69%) Firewall
2 7 (7.69%) Wireless
3 4 (4.40%) VPN
3 4 (4.40%) WAN
4 3 (3.30%) LAN
5 2 (2.20%) 3G
5 2 (2.20%) ADSL
5 2 (2.20%) Broadband
5 2 (2.20%) Wi-Fi
Database & Business Intelligence
1 1 (1.10%) Data Warehouse
General
1 20 (21.98%) Finance
2 19 (20.88%) Telecoms
3 6 (6.59%) Banking
4 4 (4.40%) Games
4 4 (4.40%) Law
5 3 (3.30%) Legal
6 2 (2.20%) Marketing
6 2 (2.20%) Retail
7 1 (1.10%) Advertising
7 1 (1.10%) Investment Banking
7 1 (1.10%) Publishing
Miscellaneous
1 7 (7.69%) IVR
2 4 (4.40%) Analytical Skills
2 4 (4.40%) Blackberry
3 3 (3.30%) User Experience
4 2 (2.20%) EPoS
4 2 (2.20%) Management Information System
5 1 (1.10%) CMDB
5 1 (1.10%) Digital Signage
5 1 (1.10%) Greenfield Project
5 1 (1.10%) NHS
5 1 (1.10%) Video Conferencing
Operating Systems
1 25 (27.47%) Windows
2 12 (13.19%) Windows 7
3 10 (10.99%) Windows Server
4 9 (9.89%) Windows 10
4 9 (9.89%) Windows Server 2012
5 4 (4.40%) Windows Server 2008
6 3 (3.30%) Linux
6 3 (3.30%) Windows 8
7 2 (2.20%) Apple iOS
7 2 (2.20%) Mac OS X
8 1 (1.10%) Mac OS
Processes & Methodologies
1 82 (90.11%) ITIL
2 23 (25.27%) Incident Management
2 23 (25.27%) Problem Management
2 23 (25.27%) Service Delivery
3 21 (23.08%) Service Management
4 15 (16.48%) Mentoring
5 12 (13.19%) Continuous Improvement
6 11 (12.09%) Service Desk Management
7 10 (10.99%) ITIL V3
8 9 (9.89%) Performance Management
9 8 (8.79%) ITSM
9 8 (8.79%) Project Management
10 7 (7.69%) Change Management
10 7 (7.69%) Kalman Filter
11 6 (6.59%) Coaching
11 6 (6.59%) Continuous Improvement Process
11 6 (6.59%) CRM
11 6 (6.59%) ITIL V2
11 6 (6.59%) Line Management
11 6 (6.59%) People Management
Qualifications
1 27 (29.67%) ITIL Certification
2 13 (14.29%) Degree
3 9 (9.89%) ITIL Foundation Certificate
4 4 (4.40%) MCSE
4 4 (4.40%) Microsoft Certification
5 2 (2.20%) JNCIA
5 2 (2.20%) MCDST
5 2 (2.20%) MCITP
6 1 (1.10%) CCNA
6 1 (1.10%) Cisco Certification
6 1 (1.10%) Computer Science Degree
6 1 (1.10%) MCP
6 1 (1.10%) MCSA
Quality Assurance & Compliance
1 37 (40.66%) SLA
2 2 (2.20%) ISO/IEC 27001
System Software
1 14 (15.38%) Active Directory
2 2 (2.20%) Citrix Presentation Server
2 2 (2.20%) VMware ESXi
2 2 (2.20%) XenApp
3 1 (1.10%) Hyper-V
Systems Management
1 6 (6.59%) SCCM
2 4 (4.40%) Microsoft Intune
3 2 (2.20%) Backup Exec
3 2 (2.20%) NetBackup
4 1 (1.10%) Norton AntiVirus
Vendors
1 18 (19.78%) Microsoft
2 8 (8.79%) ServiceNow
3 6 (6.59%) Citrix
4 4 (4.40%) Apple
4 4 (4.40%) MobileIron
4 4 (4.40%) Salesforce.com
5 3 (3.30%) Juniper
5 3 (3.30%) Mitel
5 3 (3.30%) VMware
6 2 (2.20%) Cisco
6 2 (2.20%) Concur
6 2 (2.20%) HP
6 2 (2.20%) Toshiba
7 1 (1.10%) OpenText
7 1 (1.10%) Siebel
7 1 (1.10%) Symantec
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 2 days ago
London
Water Aid
Salary: £36,000
Posted: 11 days ago
City, London
Parallel Consulting
Salary: £60000 - £65000 per annum + excellent benefits
Posted: 3 days ago
London
Hays Specialist Recruitment Ltd
Salary: £35000.00 - £385000.00 per annum
Posted: 12 days ago
City, London
Red10
Salary: £65000 - £75000 per annum
Posted: 6 days ago
London
Red10
Salary: £65000 - £75000 per annum
Posted: 6 days ago
City of London
Deerfoot IT Resources Ltd
Salary: £50000 - £55000 per annum + Bonus, Pens, PrivMed, Life (x4)
Posted: 26 days ago