The median annual salary for a Service Desk Manager was £51,250 in advertised job vacancies in London during the 3 months to 23 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
23 Mar 2017
Same period 2016 Same period 2015
Service Desk Manager
England / London
Rank 513 572 571
Rank change year-on-year +59 -1  
Permanent jobs requiring a Service Desk Manager 54 73 78
As % of all permanent IT jobs advertised in London 0.16% 0.18% 0.19%
As % of the Job Titles category 0.17% 0.18% 0.19%
Number of salaries quoted 52 70 75
Median salary £51,250 £47,500 £48,750
Median salary % change year-on-year +7.89% -2.56%  
90% offered a salary of more than £38,870 £39,350 £37,500
10% offered a salary of more than £70,000 £65,500 £60,000
UK excluding London median salary £37,500 £45,000 £40,000
% change year-on-year -16.66% +12.50%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 31786 39894 40068
As % of all permanent IT job vacancies advertised in London 95.74% 96.09% 95.99%
Number of salaries quoted 26873 34408 33640
Median salary £57,500 £55,000 £53,500
Median salary % change year-on-year +4.54% +2.80%  
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £82,500 £77,500 £80,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Service Desk Manager
Job Vacancy Trend in London

The job posting trend of jobs advertised in London that featured Service Desk Manager in the job title.

Job vacancy trend for Service Desk Manager in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in London.

Salary trend for Service Desk Manager in London

Service Desk Manager
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Manager in London over the 3 months to 23 March 2017.

Salary histogram for Service Desk Manager in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the London region over the 3 months to 23 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +36 12 £47,500 - 2
Croydon - 6 £50,000 -
Kingston Upon Thames - 4 £38,870 -
West End of London - 2 £60,000 -
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Related IT Skills in London

For the 6 months to 23 March 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Manager in the job title.

1 80 (90.91%) ITIL
2 34 (38.64%) SLA
3 32 (36.36%) Service Delivery
4 26 (29.55%) Problem Management
5 24 (27.27%) Incident Management
5 24 (27.27%) Finance
6 23 (26.14%) ITIL Certification
7 15 (17.05%) Microsoft
7 15 (17.05%) Windows
7 15 (17.05%) Service Management
8 14 (15.91%) Project Management
9 13 (14.77%) MS Excel
10 12 (13.64%) Banking
10 12 (13.64%) Performance Management
10 12 (13.64%) Service Desk Management
10 12 (13.64%) Mentoring
11 11 (12.50%) ITIL V3
11 11 (12.50%) Office 365
11 11 (12.50%) Telecoms
12 10 (11.36%) Degree
12 10 (11.36%) Continuous Improvement
12 10 (11.36%) Coaching
13 9 (10.23%) Windows 7
13 9 (10.23%) Operations Management
14 8 (9.09%) ITIL Foundation Certificate
15 7 (7.95%) Legal
15 7 (7.95%) Change Management
15 7 (7.95%) MS PowerPoint
16 6 (6.82%) People Management
16 6 (6.82%) ITIL V2

Service Desk Manager Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.27%) MS Exchange
1 2 (2.27%) SharePoint
2 1 (1.14%) Exchange Server 2010
Applications
1 13 (14.77%) MS Excel
2 7 (7.95%) MS PowerPoint
3 5 (5.68%) MS Office
Business Applications
1 1 (1.14%) Dynamics AX
Cloud Services
1 11 (12.50%) Office 365
2 4 (4.55%) Microsoft Azure
3 1 (1.14%) Amazon AWS
3 1 (1.14%) SaaS
Communications & Networking
1 6 (6.82%) VoIP
2 5 (5.68%) CTI
2 5 (5.68%) DNS
2 5 (5.68%) Firewall
2 5 (5.68%) Wireless
3 1 (1.14%) LAN
3 1 (1.14%) WAN
Database & Business Intelligence
1 1 (1.14%) SQL Server
General
1 24 (27.27%) Finance
2 12 (13.64%) Banking
3 11 (12.50%) Telecoms
4 7 (7.95%) Legal
5 2 (2.27%) Marketing
5 2 (2.27%) Retail
6 1 (1.14%) Advertising
6 1 (1.14%) Games
6 1 (1.14%) Law
6 1 (1.14%) Publishing
Miscellaneous
1 5 (5.68%) Analytical Skills
1 5 (5.68%) IVR
2 3 (3.41%) User Experience
3 2 (2.27%) Management Information System
4 1 (1.14%) Digital Signage
4 1 (1.14%) EPoS
4 1 (1.14%) NHS
4 1 (1.14%) Tandem
Operating Systems
1 15 (17.05%) Windows
2 9 (10.23%) Windows 7
3 5 (5.68%) Windows 10
3 5 (5.68%) Windows Server
3 5 (5.68%) Windows Server 2012
4 1 (1.14%) Android
4 1 (1.14%) Apple iOS
4 1 (1.14%) Linux
4 1 (1.14%) Mac OS
4 1 (1.14%) Mac OS X
Processes & Methodologies
1 80 (90.91%) ITIL
2 32 (36.36%) Service Delivery
3 26 (29.55%) Problem Management
4 24 (27.27%) Incident Management
5 15 (17.05%) Service Management
6 14 (15.91%) Project Management
7 12 (13.64%) Mentoring
7 12 (13.64%) Performance Management
7 12 (13.64%) Service Desk Management
8 11 (12.50%) ITIL V3
9 10 (11.36%) Coaching
9 10 (11.36%) Continuous Improvement
10 9 (10.23%) Operations Management
11 7 (7.95%) Change Management
12 6 (6.82%) ITIL V2
12 6 (6.82%) ITSM
12 6 (6.82%) People Management
13 5 (5.68%) Kalman Filter
13 5 (5.68%) Line Management
13 5 (5.68%) Time Management
Programming Languages
1 2 (2.27%) PowerShell
Qualifications
1 23 (26.14%) ITIL Certification
2 10 (11.36%) Degree
3 8 (9.09%) ITIL Foundation Certificate
4 4 (4.55%) MCSE
4 4 (4.55%) Microsoft Certification
5 2 (2.27%) MCP
5 2 (2.27%) MCSA
6 1 (1.14%) MCDST
6 1 (1.14%) MCITP
Quality Assurance & Compliance
1 34 (38.64%) SLA
2 2 (2.27%) ISO/IEC 27001
System Software
1 6 (6.82%) Active Directory
2 2 (2.27%) XenApp
3 1 (1.14%) VMware ESX
Systems Management
1 4 (4.55%) Microsoft Intune
1 4 (4.55%) SCCM
2 1 (1.14%) Backup Exec
2 1 (1.14%) NetBackup
Vendors
1 15 (17.05%) Microsoft
2 6 (6.82%) ServiceNow
3 4 (4.55%) Citrix
4 3 (3.41%) Apple
5 2 (2.27%) Cisco
5 2 (2.27%) HP
5 2 (2.27%) Juniper
5 2 (2.27%) Salesforce.com
5 2 (2.27%) Toshiba
6 1 (1.14%) Mitel
6 1 (1.14%) MobileIron
6 1 (1.14%) VMware
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