Period
to 22 November 2017

The median annual salary for a Service Desk Manager was £50,000 in advertised job vacancies in London during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Service Desk Manager
England > London
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 736 793 732
Rank change year-on-year +57 -61 +84
Permanent jobs requiring a Service Desk Manager 106 46 175
As % of all permanent IT jobs advertised in London 0.14% 0.060% 0.20%
As % of the Job Titles category 0.15% 0.063% 0.21%
Number of salaries quoted 95 42 167
London median annual salary £50,000 £45,000 £45,000
Median salary % change year-on-year +11.11% - -
10th Percentile £37,500 £32,750 £32,500
90th Percentile £66,500 £68,750 £57,500
England median annual salary £42,500 £42,500 £43,500
% change year-on-year - -2.30% +8.75%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
London
Permanent vacancies in London with a recognized job title 71111 73142 84412
% of permanent IT jobs with a recognized job title 94.36% 95.99% 96.01%
Number of salaries quoted 56006 63190 71627
London median annual salary £60,000 £57,500 £55,000
Median salary % change year-on-year +4.35% +4.55% +4.76%
10th Percentile £33,250 £32,500 £32,000
90th Percentile £90,000 £87,500 £85,000
England median annual salary £50,000 £47,500 £46,250
% change year-on-year +5.26% +2.70% +2.78%

Service Desk Manager
Job Vacancy Trend in London

Job postings that featured Service Desk Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Desk Manager in London

Service Desk Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Manager in London.

Salary trend for Service Desk Manager in London

Service Desk Manager
Salary Histogram in London

The salary distribution of IT jobs citing Service Desk Manager in London over the 6 months to 22 November 2017.

Salary histogram for Service Desk Manager in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the London region over the 6 months to 22 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London +24 18 £47,500 -13.64% 1
West London +5 4 £47,500 +25.00% 1
North London +4 2 £66,250 +76.67%
East London - 2 £46,500 - 1
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 22 November 2017, Service Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Desk Manager in the job title.

1 76 (71.70%) ITIL
2 48 (45.28%) Windows
3 42 (39.62%) Microsoft
4 33 (31.13%) ITIL Certification
5 32 (30.19%) Service Delivery
6 31 (29.25%) Active Directory
7 28 (26.42%) SLA
8 25 (23.58%) Microsoft Office
8 25 (23.58%) Windows 7
9 24 (22.64%) Finance
9 24 (22.64%) Office 365
10 17 (16.04%) Service Management
10 17 (16.04%) Service Desk Management
11 16 (15.09%) Mentoring
11 16 (15.09%) Management Information System
12 15 (14.15%) Incident Management
12 15 (14.15%) Problem Management
12 15 (14.15%) Windows 10
13 14 (13.21%) Windows Server
13 14 (13.21%) Windows Server 2008
13 14 (13.21%) Law
13 14 (13.21%) Legal
14 12 (11.32%) Line Management
14 12 (11.32%) Windows Server 2012
15 10 (9.43%) ITSM
15 10 (9.43%) VMware
15 10 (9.43%) Apple
16 9 (8.49%) Citrix
16 9 (8.49%) Change Management
16 9 (8.49%) XenApp

Service Desk Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.72%) MS Exchange
2 1 (0.94%) SharePoint
Applications
1 25 (23.58%) Microsoft Office
2 2 (1.89%) Microsoft Excel
2 2 (1.89%) Microsoft PowerPoint
2 2 (1.89%) MS Visio
Business Applications
1 2 (1.89%) Dynamics CRM
2 1 (0.94%) Siebel CRM
Cloud Services
1 24 (22.64%) Office 365
2 7 (6.60%) Microsoft Azure
3 2 (1.89%) IaaS
3 2 (1.89%) PaaS
Communications & Networking
1 7 (6.60%) Firewall
1 7 (6.60%) VPN
2 6 (5.66%) DNS
3 4 (3.77%) 3G
3 4 (3.77%) ADSL
3 4 (3.77%) Broadband
3 4 (3.77%) Internet
3 4 (3.77%) Wi-Fi
4 3 (2.83%) VoIP
5 2 (1.89%) SMS
5 2 (1.89%) Structured Cabling
5 2 (1.89%) TCP/IP
5 2 (1.89%) Unified Communications
5 2 (1.89%) WAN
6 1 (0.94%) SAN
6 1 (0.94%) VLAN
6 1 (0.94%) WLAN
Database & Business Intelligence
1 2 (1.89%) SQL Server
2 1 (0.94%) Data Warehouse
General
1 24 (22.64%) Finance
2 14 (13.21%) Law
2 14 (13.21%) Legal
3 7 (6.60%) Advertising
4 5 (4.72%) Banking
5 3 (2.83%) Telecoms
6 2 (1.89%) Retail
7 1 (0.94%) Back Office
7 1 (0.94%) Billing
7 1 (0.94%) Games
7 1 (0.94%) Investment Banking
Miscellaneous
1 16 (15.09%) Management Information System
2 7 (6.60%) Analytical Skills
3 6 (5.66%) Blackberry
4 3 (2.83%) Fat Client
4 3 (2.83%) Thin Client
5 2 (1.89%) CMDB
5 2 (1.89%) Driving Licence
5 2 (1.89%) iSeries
5 2 (1.89%) PKI
6 1 (0.94%) Foreign Exchange (FX)
6 1 (0.94%) PlayStation
6 1 (0.94%) PMI
6 1 (0.94%) Social Media
6 1 (0.94%) User Experience
Operating Systems
1 48 (45.28%) Windows
2 25 (23.58%) Windows 7
3 15 (14.15%) Windows 10
4 14 (13.21%) Windows Server
4 14 (13.21%) Windows Server 2008
5 12 (11.32%) Windows Server 2012
6 4 (3.77%) Mac OS X
6 4 (3.77%) Windows 8
7 1 (0.94%) Apple iOS
7 1 (0.94%) Linux
Processes & Methodologies
1 76 (71.70%) ITIL
2 32 (30.19%) Service Delivery
3 17 (16.04%) Service Desk Management
3 17 (16.04%) Service Management
4 16 (15.09%) Mentoring
5 15 (14.15%) Incident Management
5 15 (14.15%) Problem Management
6 12 (11.32%) Line Management
7 10 (9.43%) ITSM
8 9 (8.49%) Change Management
8 9 (8.49%) Coaching
8 9 (8.49%) Process Improvement
9 8 (7.55%) Continuous Improvement
9 8 (7.55%) Project Management
10 7 (6.60%) Time Management
11 6 (5.66%) ITIL V3
11 6 (5.66%) Stakeholder Management
12 5 (4.72%) People Management
12 5 (4.72%) Performance Management
12 5 (4.72%) PRINCE2
Programming Languages
1 3 (2.83%) PowerShell
2 2 (1.89%) SQL
Qualifications
1 33 (31.13%) ITIL Certification
2 7 (6.60%) Microsoft Certification
3 5 (4.72%) Degree
4 3 (2.83%) MCSA
5 2 (1.89%) DBS Check
5 2 (1.89%) MCDST
5 2 (1.89%) MCITP
5 2 (1.89%) MCSE
6 1 (0.94%) PMI Certification
6 1 (0.94%) PRINCE2 Certification
Quality Assurance & Compliance
1 28 (26.42%) SLA
2 3 (2.83%) QA
System Software
1 31 (29.25%) Active Directory
2 9 (8.49%) XenApp
3 7 (6.60%) VMware Infrastructure
4 6 (5.66%) Hyper-V
5 3 (2.83%) BitLocker
5 3 (2.83%) Microsoft App-V
6 2 (1.89%) Citrix Presentation Server
6 2 (1.89%) Terminal Services
7 1 (0.94%) XenDesktop
Systems Management
1 3 (2.83%) SCCM
2 1 (0.94%) Norton AntiVirus
2 1 (0.94%) vCenter Server
Vendors
1 42 (39.62%) Microsoft
2 10 (9.43%) Apple
2 10 (9.43%) VMware
3 9 (8.49%) Citrix
4 7 (6.60%) Cisco
4 7 (6.60%) HP
5 6 (5.66%) Avaya
6 4 (3.77%) Mitel
6 4 (3.77%) ServiceNow
7 3 (2.83%) Bloomberg
7 3 (2.83%) Reuters
7 3 (2.83%) Symantec
8 2 (1.89%) Concur
8 2 (1.89%) IBM
8 2 (1.89%) Intel
8 2 (1.89%) Polycom
8 2 (1.89%) Sophos
9 1 (0.94%) Dell
9 1 (0.94%) Siebel
9 1 (0.94%) Wyse