Service Desk Manager Jobs in London

Service Desk Manager
England > London

The median Service Desk Manager salary in London is £65,000 per year according to job vacancies posted during the 6 months to 25 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
25 Apr 2024
Same period 2023 Same period 2022
Rank 472 594 815
Rank change year-on-year +122 +221 -243
Permanent jobs requiring a Service Desk Manager 37 41 54
As % of all permanent jobs advertised in London 0.16% 0.11% 0.083%
As % of the Job Titles category 0.17% 0.12% 0.086%
Number of salaries quoted 34 41 54
10th Percentile £49,388 £46,250 £40,625
25th Percentile £51,250 £48,500 £47,500
Median annual salary (50th Percentile) £65,000 £55,000 £55,000
Median % change year-on-year +18.18% - +4.76%
75th Percentile £77,500 £72,500 £57,500
90th Percentile £79,250 £88,750 £72,625
England median annual salary £50,125 £49,000 £50,000
% change year-on-year +2.30% -2.00% +17.65%

All Permanent IT Job Vacancies
London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 22,169 34,255 62,848
% of permanent jobs with a recognized job title 94.11% 95.07% 96.34%
Number of salaries quoted 16,697 25,036 34,819
10th Percentile £38,500 £42,500 £41,250
25th Percentile £51,250 £55,000 £52,500
Median annual salary (50th Percentile) £70,000 £72,500 £70,000
Median % change year-on-year -3.45% +3.57% -
75th Percentile £93,750 £95,000 £91,250
90th Percentile £115,000 £115,000 £110,000
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Service Desk Manager
Job Vacancy Trend in London

Job postings that featured Service Desk Manager in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Manager in London

Service Desk Manager
Salary Trend in London

3-month moving average salary quoted in jobs citing Service Desk Manager in London.

Salary trend for Service Desk Manager in London

Service Desk Manager
Salary Histogram in London

Salary distribution for jobs citing Service Desk Manager in London over the 6 months to 25 April 2024.

Salary histogram for Service Desk Manager in London

Service Desk Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Manager within the London region over the 6 months to 25 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +51 13 £75,000 +19.05% 1
South London +7 3 £50,000 -
Service Desk Manager
England

Service Desk Manager Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 25 April 2024, Service Desk Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Service Desk Manager in the job title.

1 26 (70.27%) ITIL
2 23 (62.16%) Social Skills
3 19 (51.35%) Microsoft
4 18 (48.65%) ITSM
5 14 (37.84%) Customer Service
5 14 (37.84%) Microsoft 365
6 13 (35.14%) Finance
7 12 (32.43%) Stakeholder Management
7 12 (32.43%) Banking
8 11 (29.73%) Service Delivery
9 10 (27.03%) Service Management
10 9 (24.32%) Windows
10 9 (24.32%) IT Asset Management
10 9 (24.32%) Problem-Solving
11 7 (18.92%) Coaching
11 7 (18.92%) SLA
12 6 (16.22%) Active Directory
12 6 (16.22%) ITIL Certification
12 6 (16.22%) Incident Management
12 6 (16.22%) Continuous Improvement
13 5 (13.51%) Cybersecurity
13 5 (13.51%) Service Desk Management
13 5 (13.51%) Windows 10
13 5 (13.51%) Degree
13 5 (13.51%) Agile
13 5 (13.51%) Microsoft Office
13 5 (13.51%) PRINCE2
14 4 (10.81%) PRINCE2 Certification
14 4 (10.81%) Sophos
14 4 (10.81%) Qualys

Service Desk Manager Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.41%) Microsoft Exchange
Applications
1 5 (13.51%) Microsoft Office
2 2 (5.41%) Microsoft Excel
2 2 (5.41%) Microsoft PowerPoint
Cloud Services
1 14 (37.84%) Microsoft 365
2 4 (10.81%) Mimecast
3 2 (5.41%) Azure
3 2 (5.41%) WhatsApp
4 1 (2.70%) Google Workspace
Communications & Networking
1 1 (2.70%) Cisco IOS
1 1 (2.70%) Firewall
1 1 (2.70%) VPN
Development Applications
1 1 (2.70%) JIRA
General
1 23 (62.16%) Social Skills
2 13 (35.14%) Finance
3 12 (32.43%) Banking
4 3 (8.11%) Local Government
5 1 (2.70%) Analytical Skills
5 1 (2.70%) Games
5 1 (2.70%) Inclusion and Diversity
5 1 (2.70%) Organisational Skills
5 1 (2.70%) Public Sector
5 1 (2.70%) Telecoms
Miscellaneous
1 3 (8.11%) Mobile Computing
2 2 (5.41%) Blackberry
2 2 (5.41%) BYOD
3 1 (2.70%) iPhone
3 1 (2.70%) PMI
3 1 (2.70%) Private Cloud
3 1 (2.70%) Video Conferencing
3 1 (2.70%) Virtual Team
Operating Systems
1 9 (24.32%) Windows
2 5 (13.51%) Windows 10
3 2 (5.41%) Windows Server
4 1 (2.70%) Apple iOS
4 1 (2.70%) Mac OS
4 1 (2.70%) Windows Server 2016
Processes & Methodologies
1 26 (70.27%) ITIL
2 18 (48.65%) ITSM
3 14 (37.84%) Customer Service
4 12 (32.43%) Stakeholder Management
5 11 (29.73%) Service Delivery
6 10 (27.03%) Service Management
7 9 (24.32%) IT Asset Management
7 9 (24.32%) Problem-Solving
8 7 (18.92%) Coaching
9 6 (16.22%) Continuous Improvement
9 6 (16.22%) Incident Management
10 5 (13.51%) Agile
10 5 (13.51%) Cybersecurity
10 5 (13.51%) PRINCE2
10 5 (13.51%) Service Desk Management
11 4 (10.81%) Customer-Centricity
11 4 (10.81%) Process Improvement
12 3 (8.11%) Customer Experience
12 3 (8.11%) People Management
12 3 (8.11%) Project Management
Qualifications
1 6 (16.22%) ITIL Certification
2 5 (13.51%) Degree
3 4 (10.81%) PRINCE2 Certification
4 1 (2.70%) PMI Certification
4 1 (2.70%) PMP
Quality Assurance & Compliance
1 7 (18.92%) SLA
2 1 (2.70%) ISO/IEC 27001
System Software
1 6 (16.22%) Active Directory
2 2 (5.41%) VMware Infrastructure
Systems Management
1 2 (5.41%) Microsoft Intune
1 2 (5.41%) SCCM
2 1 (2.70%) Jamf Pro
2 1 (2.70%) WMI
Vendors
1 19 (51.35%) Microsoft
2 4 (10.81%) Qualys
2 4 (10.81%) ServiceNow
2 4 (10.81%) Sophos
3 3 (8.11%) VMware
4 2 (5.41%) Genesys
5 1 (2.70%) Cisco
5 1 (2.70%) Citrix
5 1 (2.70%) Google
5 1 (2.70%) Meraki