Period
to 23 November 2017

The median annual salary for a 3rd Line Support Engineer was £36,000 in advertised job vacancies in the West Midlands during the 6 months to 23 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Engineer
England > West Midlands
6 months to
23 Nov 2017
Same period 2016 Same period 2015
Rank 293 286 277
Rank change year-on-year -7 -9 +8
Permanent jobs requiring a 3rd Line Support Engineer 35 57 39
As % of all permanent IT jobs advertised in the West Midlands 0.35% 0.50% 0.36%
As % of the Job Titles category 0.36% 0.52% 0.37%
Number of salaries quoted 30 54 34
West Midlands median annual salary £36,000 £34,750 £28,500
Median salary % change year-on-year +3.60% +21.93% -16.79%
10th Percentile £25,975 £28,500 £23,000
90th Percentile £42,625 £38,375 £41,375
England median annual salary £37,500 £35,000 £37,500
% change year-on-year +7.14% -6.67% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9777 11043 10507
% of permanent IT jobs with a recognized job title 96.44% 96.19% 96.55%
Number of salaries quoted 8024 8750 8737
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,377
% change year-on-year +5.26% +2.42% +3.06%

3rd Line Support Engineer
Job Vacancy Trend in the West Midlands

Job postings that featured 3rd Line Support Engineer in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for 3rd Line Support Engineer in the West Midlands

3rd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer in the West Midlands.

Salary trend for 3rd Line Support Engineer in the West Midlands

3rd Line Support Engineer
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 3rd Line Support Engineer in the West Midlands over the 6 months to 23 November 2017.

Salary histogram for 3rd Line Support Engineer in the West Midlands

3rd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the West Midlands region over the 6 months to 23 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +10 13 £41,000 +26.15%
Coventry - 8 £31,500 -
Shropshire -5 4 - -
Staffordshire +4 3 £27,500 -21.43% 1
Worcestershire - 3 £33,000 -
Wednesbury - 3 £36,000 -
Solihull - 1 £45,000 -
3rd Line Support Engineer
England

3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 23 November 2017, 3rd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Support Engineer in the job title.

1 28 (80.00%) Windows
2 18 (51.43%) Citrix
3 17 (48.57%) VMware
3 17 (48.57%) Windows Server
4 15 (42.86%) Active Directory
5 14 (40.00%) Windows Server 2012
6 12 (34.29%) Microsoft
7 11 (31.43%) Windows Server 2008
8 9 (25.71%) MS Exchange
9 8 (22.86%) Office 365
10 7 (20.00%) Exchange Server 2010
10 7 (20.00%) MySQL
10 7 (20.00%) Firewall
10 7 (20.00%) Microsoft Certification
11 6 (17.14%) TCP/IP
11 6 (17.14%) DNS
11 6 (17.14%) Windows 10
12 5 (14.29%) CCNA
12 5 (14.29%) SQL
12 5 (14.29%) Microsoft Office
12 5 (14.29%) ITIL
12 5 (14.29%) SAN
12 5 (14.29%) Windows Server 2003
12 5 (14.29%) Cisco Certification
13 4 (11.43%) Clustering
13 4 (11.43%) DDNS
13 4 (11.43%) Project Management
13 4 (11.43%) Citrix Certification
13 4 (11.43%) Windows XP
13 4 (11.43%) IIS

3rd Line Support Engineer Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (25.71%) MS Exchange
2 7 (20.00%) Exchange Server 2010
3 4 (11.43%) Apache
3 4 (11.43%) IIS
4 2 (5.71%) SharePoint
4 2 (5.71%) Skype for Business
5 1 (2.86%) SharePoint 2013
Applications
1 5 (14.29%) Microsoft Office
2 2 (5.71%) Microsoft Excel
Business Applications
1 2 (5.71%) Workfront
Cloud Services
1 8 (22.86%) Office 365
2 3 (8.57%) Microsoft Azure
Communications & Networking
1 7 (20.00%) Firewall
2 6 (17.14%) DNS
2 6 (17.14%) TCP/IP
3 5 (14.29%) SAN
4 4 (11.43%) DDNS
4 4 (11.43%) NAS
4 4 (11.43%) Remote Desktop
5 3 (8.57%) LAN
5 3 (8.57%) VoIP
6 2 (5.71%) Skype
6 2 (5.71%) VLAN
7 1 (2.86%) DHCP
7 1 (2.86%) Unified Communications
Database & Business Intelligence
1 7 (20.00%) MySQL
2 3 (8.57%) Big Data
2 3 (8.57%) Relational Database
2 3 (8.57%) SQL Server
General
1 3 (8.57%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (5.71%) .NET
Miscellaneous
1 4 (11.43%) Clustering
1 4 (11.43%) Data Centre
1 4 (11.43%) Public Cloud
2 1 (2.86%) Computer Science
2 1 (2.86%) Enterprise Software
2 1 (2.86%) Private Cloud
2 1 (2.86%) Video Conferencing
Operating Systems
1 28 (80.00%) Windows
2 17 (48.57%) Windows Server
3 14 (40.00%) Windows Server 2012
4 11 (31.43%) Windows Server 2008
5 6 (17.14%) Windows 10
6 5 (14.29%) Windows Server 2003
7 4 (11.43%) Windows XP
8 3 (8.57%) Windows 7
9 2 (5.71%) Linux
Processes & Methodologies
1 5 (14.29%) ITIL
2 4 (11.43%) Project Management
2 4 (11.43%) Virtual Environments
3 3 (8.57%) OO
3 3 (8.57%) OOP
3 3 (8.57%) People Management
3 3 (8.57%) Strategic Thinking
4 2 (5.71%) Change Control
4 2 (5.71%) Configuration Management
4 2 (5.71%) CRM
4 2 (5.71%) Disaster Recovery
4 2 (5.71%) ERP
4 2 (5.71%) Service Management
5 1 (2.86%) Informatics
5 1 (2.86%) Mentoring
5 1 (2.86%) Stakeholder Management
5 1 (2.86%) Time Management
Programming Languages
1 5 (14.29%) SQL
2 4 (11.43%) C#
2 4 (11.43%) JavaScript
3 3 (8.57%) Java
3 3 (8.57%) PL/SQL
3 3 (8.57%) Python
4 1 (2.86%) PowerShell
Qualifications
1 7 (20.00%) Microsoft Certification
2 5 (14.29%) CCNA
2 5 (14.29%) Cisco Certification
3 4 (11.43%) Citrix Certification
3 4 (11.43%) Degree
4 3 (8.57%) HND
4 3 (8.57%) MCSE
5 2 (5.71%) MCITP
5 2 (5.71%) MCSA
6 1 (2.86%) Computer Science Degree
6 1 (2.86%) MCSD
System Software
1 15 (42.86%) Active Directory
2 4 (11.43%) Hyper-V
2 4 (11.43%) XenApp
3 2 (5.71%) Virtual Servers
3 2 (5.71%) VMware ESXi
4 1 (2.86%) VMware Infrastructure
4 1 (2.86%) VMware Server
4 1 (2.86%) vSphere
Systems Management
1 2 (5.71%) SCOM
2 1 (2.86%) Backup Exec
2 1 (2.86%) SCCM
2 1 (2.86%) Symantec Endpoint Protection
Vendors
1 18 (51.43%) Citrix
2 17 (48.57%) VMware
3 12 (34.29%) Microsoft
4 4 (11.43%) Cisco
4 4 (11.43%) HP
4 4 (11.43%) SolarWinds
5 3 (8.57%) EMC
5 3 (8.57%) NetApp
5 3 (8.57%) Oracle
5 3 (8.57%) Veeam
6 2 (5.71%) Barracuda Networks
6 2 (5.71%) Dell
6 2 (5.71%) Juniper
6 2 (5.71%) LANDesk
6 2 (5.71%) Remedy
6 2 (5.71%) ServiceNow
7 1 (2.86%) Symantec