The median annual salary for a 3rd Line Support Engineer was £37,750 in advertised job vacancies in the West Midlands during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Third Line Support Engineer
England / West Midlands
Rank 192 212 180
Rank change year-on-year +20 -32  
Permanent jobs requiring a 3rd Line Support Engineer 23 34 36
As % of all permanent IT jobs advertised in the West Midlands 0.49% 0.55% 0.70%
As % of the Job Titles category 0.50% 0.57% 0.73%
Number of salaries quoted 20 32 30
Median salary £37,750 £32,500 £32,500
Median salary % change year-on-year +16.15% -  
90% offered a salary of more than £30,000 £25,000 £26,800
10% offered a salary of more than £45,000 £38,950 £47,500
UK excluding London median salary £34,000 £35,000 £36,000
% change year-on-year -2.85% -2.77%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
West Midlands
Permanent job vacancies with a job title containing a recognized job role 4575 5932 4964
As % of all permanent IT job vacancies advertised in the West Midlands 96.89% 96.39% 96.65%
Number of salaries quoted 3785 4827 4246
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £24,000
10% offered a salary of more than £57,500 £57,500 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

3rd Line Support Engineer
Job Vacancy Trend in the West Midlands

The job posting trend of jobs advertised in the West Midlands that featured 3rd Line Support Engineer in the job title.

Job vacancy trend for 3rd Line Support Engineer in the West Midlands

3rd Line Support Engineer
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer in the West Midlands.

Salary trend for 3rd Line Support Engineer in the West Midlands

3rd Line Support Engineer
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing 3rd Line Support Engineer in the West Midlands over the 3 months to 27 March 2017.

Salary histogram for 3rd Line Support Engineer in the West Midlands

3rd Line Support Engineer
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the West Midlands region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Herefordshire - 9 £45,000 - 3
Birmingham +17 5 £34,500 +6.15%
Coventry +19 3 £31,000 -4.61%
Shropshire - 3 - -
Warwickshire +22 2 £35,500 -1.38%
Staffordshire 0 1 £35,000 +37.25%
3rd Line Support Engineer
England

3rd Line Support Engineer Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 March 2017, 3rd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring 3rd Line Support Engineer in the job title.

1 29 (54.72%) Cisco
2 27 (50.94%) Active Directory
3 26 (49.06%) VMware
4 21 (39.62%) ITIL
4 21 (39.62%) Windows
5 20 (37.74%) MS Exchange
5 20 (37.74%) Firewall
6 19 (35.85%) Cisco Certification
6 19 (35.85%) Office 365
7 18 (33.96%) Windows Server
8 17 (32.08%) Windows Server 2012
8 17 (32.08%) VMware Infrastructure
9 16 (30.19%) Skype
10 15 (28.30%) Microsoft Azure
10 15 (28.30%) Network Security
11 14 (26.42%) Network Design
11 14 (26.42%) CCIE
11 14 (26.42%) CCNP
11 14 (26.42%) CCNA
11 14 (26.42%) Avaya
11 14 (26.42%) Exchange Server 2013
12 13 (24.53%) DNS
13 12 (22.64%) Microsoft
13 12 (22.64%) Exchange Server 2010
14 8 (15.09%) Root Cause Analysis
14 8 (15.09%) IaaS
14 8 (15.09%) MS Excel
14 8 (15.09%) SQL
15 7 (13.21%) Windows Server 2008
15 7 (13.21%) SolarWinds

3rd Line Support Engineer Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (37.74%) MS Exchange
2 14 (26.42%) Exchange Server 2013
3 12 (22.64%) Exchange Server 2010
4 7 (13.21%) Blackberry Enterprise Server
5 5 (9.43%) Site Server
6 4 (7.55%) IIS
7 3 (5.66%) Apache
8 2 (3.77%) Skype for Business
9 1 (1.89%) Exchange Server 2007
9 1 (1.89%) SharePoint
Applications
1 8 (15.09%) MS Excel
2 6 (11.32%) MS Office
Cloud Services
1 19 (35.85%) Office 365
2 15 (28.30%) Microsoft Azure
3 8 (15.09%) IaaS
4 5 (9.43%) Mimecast
5 1 (1.89%) OneDrive
Communications & Networking
1 20 (37.74%) Firewall
2 16 (30.19%) Skype
3 15 (28.30%) Network Security
4 13 (24.53%) DNS
5 6 (11.32%) TCP/IP
6 5 (9.43%) DHCP
6 5 (9.43%) VLAN
7 4 (7.55%) NAS
7 4 (7.55%) SAN
8 3 (5.66%) DDNS
8 3 (5.66%) Remote Desktop
9 2 (3.77%) LAN
9 2 (3.77%) WAN
Database & Business Intelligence
1 6 (11.32%) SQL Server
2 3 (5.66%) MySQL
3 1 (1.89%) Crystal Reports
3 1 (1.89%) SQL Server Reporting Services
General
1 4 (7.55%) Finance
2 2 (3.77%) Retail
3 1 (1.89%) Manufacturing
Miscellaneous
1 4 (7.55%) Data Centre
1 4 (7.55%) Enterprise Storage
2 3 (5.66%) Clustering
3 2 (3.77%) AS400
4 1 (1.89%) Analytical Skills
4 1 (1.89%) Replication
Operating Systems
1 21 (39.62%) Windows
2 18 (33.96%) Windows Server
3 17 (32.08%) Windows Server 2012
4 7 (13.21%) Windows Server 2008
5 5 (9.43%) Windows Server 2003
6 3 (5.66%) Windows 7
7 2 (3.77%) Linux
7 2 (3.77%) Windows 10
8 1 (1.89%) HPUX
8 1 (1.89%) Red Hat Enterprise Linux
8 1 (1.89%) Unix
8 1 (1.89%) Windows 8
Processes & Methodologies
1 21 (39.62%) ITIL
2 14 (26.42%) Network Design
3 8 (15.09%) Root Cause Analysis
4 6 (11.32%) Disaster Recovery
5 5 (9.43%) Migration
5 5 (9.43%) Server Building
6 4 (7.55%) Infrastructure Monitoring
6 4 (7.55%) Patch Management
6 4 (7.55%) Server Patching
7 2 (3.77%) Project Management
8 1 (1.89%) Business Continuity
8 1 (1.89%) Capacity Management
8 1 (1.89%) Change Management
8 1 (1.89%) Cybersecurity
8 1 (1.89%) ERP
8 1 (1.89%) Network Monitoring
8 1 (1.89%) Performance Tuning
8 1 (1.89%) PRINCE2
8 1 (1.89%) Server Virtualisation
8 1 (1.89%) Service Management
Programming Languages
1 8 (15.09%) SQL
2 2 (3.77%) PowerShell
3 1 (1.89%) Shell Script
Qualifications
1 19 (35.85%) Cisco Certification
2 14 (26.42%) CCIE
2 14 (26.42%) CCNA
2 14 (26.42%) CCNP
3 3 (5.66%) SC Cleared
3 3 (5.66%) Security Cleared
4 2 (3.77%) Microsoft Certification
5 1 (1.89%) Degree
5 1 (1.89%) ITIL Certification
5 1 (1.89%) MCSA
5 1 (1.89%) MCSE
5 1 (1.89%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 4 (7.55%) SLA
System Software
1 27 (50.94%) Active Directory
2 17 (32.08%) VMware Infrastructure
3 6 (11.32%) Hyper-V
4 5 (9.43%) Terminal Services
5 4 (7.55%) Microsoft Virtual Server
5 4 (7.55%) Virtual Servers
6 1 (1.89%) NFS
6 1 (1.89%) VMware Server
6 1 (1.89%) vSphere
6 1 (1.89%) XenApp
Systems Management
1 5 (9.43%) Norton AntiVirus
1 5 (9.43%) SCCM
2 1 (1.89%) Ansible
2 1 (1.89%) Cisco CUCM
2 1 (1.89%) McAfee ePO
2 1 (1.89%) Microsoft Data Protection Manager
2 1 (1.89%) SCDPM
2 1 (1.89%) SCOM
Vendors
1 29 (54.72%) Cisco
2 26 (49.06%) VMware
3 14 (26.42%) Avaya
4 12 (22.64%) Microsoft
5 7 (13.21%) SolarWinds
6 6 (11.32%) Intel Security
6 6 (11.32%) NetApp
6 6 (11.32%) WatchGuard
7 5 (9.43%) Acronis
7 5 (9.43%) arcserve
7 5 (9.43%) Citrix
7 5 (9.43%) Cyberoam
7 5 (9.43%) Kaspersky
7 5 (9.43%) Proofpoint
7 5 (9.43%) SonicWALL
7 5 (9.43%) Sophos
7 5 (9.43%) Symantec
7 5 (9.43%) Webroot
8 2 (3.77%) HP
8 2 (3.77%) Oracle
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