Period
to 18 November 2017

The median annual salary for a 3rd Line Support Engineer was £37,500 in advertised job vacancies in England during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Third Line Support Engineer
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 634 564 618
Rank change year-on-year -70 +54 -50
Permanent jobs requiring a 3rd Line Support Engineer 599 780 813
As % of all permanent IT jobs advertised in England 0.36% 0.44% 0.39%
As % of the Job Titles category 0.37% 0.45% 0.41%
Number of salaries quoted 522 702 749
England median annual salary £37,500 £35,000 £37,500
Median salary % change year-on-year +7.14% -6.67% +7.14%
10th Percentile £26,300 £27,500 £27,000
90th Percentile £48,750 £50,000 £50,000
UK median annual salary £37,500 £35,000 £37,500
% change year-on-year +7.14% -6.67% +7.14%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 160513 172941 198856
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.51%
Number of salaries quoted 129735 146008 166765
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

3rd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 3rd Line Support Engineer in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support Engineer in England

3rd Line Support Engineer
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support Engineer in England.

Salary trend for 3rd Line Support Engineer in England

3rd Line Support Engineer
Salary Histogram in England

The salary distribution of IT jobs citing 3rd Line Support Engineer in England over the 6 months to 18 November 2017.

Salary histogram for 3rd Line Support Engineer in England

3rd Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support Engineer within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East 0 150 £35,000 -6.67% 3
London -46 149 £40,000 -5.88% 6
North of England +15 95 £34,000 +4.62% 8
South West -54 75 £34,356 +2.56% 3
East of England +29 72 £42,500 +13.33% 4
North West +12 69 £34,500 +6.15% 7
Midlands -43 60 £36,792 +6.64% 4
West Midlands -5 35 £36,000 +3.60% 2
East Midlands -8 25 £36,792 +7.42% 2
Yorkshire +10 23 £29,000 -10.77%
North East +10 3 £34,000 -10.53% 1
3rd Line Support Engineer
UK

3rd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2017, 3rd Line Support Engineer job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring 3rd Line Support Engineer in the job title.

1 482 (80.47%) Windows
2 410 (68.45%) Active Directory
3 354 (59.10%) Windows Server
4 338 (56.43%) VMware
5 336 (56.09%) Microsoft
6 249 (41.57%) Windows Server 2012
7 241 (40.23%) MS Exchange
8 237 (39.57%) Office 365
9 191 (31.89%) DNS
10 189 (31.55%) VMware Infrastructure
11 184 (30.72%) Hyper-V
12 182 (30.38%) ITIL
13 176 (29.38%) Windows Server 2008
14 175 (29.22%) Firewall
15 174 (29.05%) Cisco
16 160 (26.71%) SAN
17 150 (25.04%) DHCP
17 150 (25.04%) Citrix
18 147 (24.54%) Microsoft Certification
19 145 (24.21%) LAN
20 144 (24.04%) WAN
21 125 (20.87%) Windows 7
22 119 (19.87%) Microsoft Azure
23 110 (18.36%) Cisco Certification
24 107 (17.86%) Windows 10
25 103 (17.20%) TCP/IP
26 102 (17.03%) MCSE
27 98 (16.36%) Microsoft Office
27 98 (16.36%) Exchange Server 2010
28 94 (15.69%) Linux

3rd Line Support Engineer Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 241 (40.23%) MS Exchange
2 98 (16.36%) Exchange Server 2010
3 67 (11.19%) Skype for Business
4 58 (9.68%) Exchange Server 2013
5 43 (7.18%) SharePoint
6 31 (5.18%) Exchange Server 2007
7 29 (4.84%) IIS
8 16 (2.67%) SharePoint 2013
9 11 (1.84%) Apache
9 11 (1.84%) Exchange Server 2003
10 5 (0.83%) SAS
11 4 (0.67%) WebSphere
12 3 (0.50%) Blackberry Enterprise Server
13 2 (0.33%) CMS
13 2 (0.33%) Tomcat
14 1 (0.17%) Documentum
14 1 (0.17%) MQSeries
14 1 (0.17%) nginx
14 1 (0.17%) WebLogic
Applications
1 98 (16.36%) Microsoft Office
2 3 (0.50%) Microsoft Excel
3 2 (0.33%) MS Visio
4 1 (0.17%) Microsoft PowerPoint
Business Applications
1 2 (0.33%) Dynamics CRM
1 2 (0.33%) Oracle EBS
1 2 (0.33%) SDL Web 8
1 2 (0.33%) Workfront
2 1 (0.17%) Infor CloudSuite Industrial (formerly SyteLine)
2 1 (0.17%) Remedy ITSM
Cloud Services
1 237 (39.57%) Office 365
2 119 (19.87%) Microsoft Azure
3 41 (6.84%) Amazon AWS
4 22 (3.67%) Mimecast
5 20 (3.34%) PaaS
6 13 (2.17%) SaaS
7 8 (1.34%) IaaS
8 7 (1.17%) Azure Active Directory
9 6 (1.00%) AWS CloudFormation
9 6 (1.00%) Virtual Private Cloud
10 3 (0.50%) Cloud Computing
10 3 (0.50%) OneDrive
10 3 (0.50%) OpenDNS
11 2 (0.33%) Dynamics 365
12 1 (0.17%) IBM Cloud
12 1 (0.17%) SoftLayer
Communications & Networking
1 191 (31.89%) DNS
2 175 (29.22%) Firewall
3 160 (26.71%) SAN
4 150 (25.04%) DHCP
5 145 (24.21%) LAN
6 144 (24.04%) WAN
7 103 (17.20%) TCP/IP
8 72 (12.02%) VLAN
9 71 (11.85%) VPN
10 61 (10.18%) VoIP
11 49 (8.18%) Skype
12 38 (6.34%) MPLS
13 35 (5.84%) Remote Desktop
14 33 (5.51%) Internet
15 23 (3.84%) PBX
15 23 (3.84%) Unified Communications
16 18 (3.01%) NAS
17 16 (2.67%) Wireless
18 14 (2.34%) ISDN
19 11 (1.84%) WLAN
Database & Business Intelligence
1 83 (13.86%) SQL Server
2 18 (3.01%) MySQL
3 15 (2.50%) Amazon RDS
3 15 (2.50%) SQL Server 2012
4 14 (2.34%) SQL Server 2008
5 10 (1.67%) SQL Server 2005
6 9 (1.50%) SQL Server 2014
7 8 (1.34%) Relational Database
8 7 (1.17%) Big Data
9 3 (0.50%) Oracle Database
10 2 (0.33%) SQL Server 2000
10 2 (0.33%) SQL Server 2016
10 2 (0.33%) SQL Server Reporting Services
11 1 (0.17%) RDBMS
11 1 (0.17%) SQL Server Integration Services
Development Applications
1 2 (0.33%) Sonatype Nexus
General
1 50 (8.35%) Finance
2 27 (4.51%) Telecoms
3 22 (3.67%) Retail
4 17 (2.84%) Banking
5 15 (2.50%) Games
6 7 (1.17%) Manufacturing
7 5 (0.83%) Marketing
8 4 (0.67%) Financial Institution
9 3 (0.50%) Advertising
9 3 (0.50%) Italian Language
9 3 (0.50%) Legal
10 2 (0.33%) Electronics
10 2 (0.33%) French Language
10 2 (0.33%) Investment Banking
10 2 (0.33%) Law
10 2 (0.33%) Pharmaceutical
11 1 (0.17%) German Language
11 1 (0.17%) Spanish Language
Libraries, Frameworks & Software Standards
1 25 (4.17%) Web Services
2 7 (1.17%) .NET
2 7 (1.17%) Software Packaging
3 3 (0.50%) HTML
3 3 (0.50%) LAMP
4 2 (0.33%) Flash
4 2 (0.33%) WAP
5 1 (0.17%) ASP.NET
5 1 (0.17%) ASP.NET Web Forms
5 1 (0.17%) CSS
5 1 (0.17%) J2EE
5 1 (0.17%) Java EE
5 1 (0.17%) JMS
5 1 (0.17%) WSH
5 1 (0.17%) XML
Miscellaneous
1 62 (10.35%) Data Centre
2 26 (4.34%) Clustering
3 25 (4.17%) Driving Licence
4 24 (4.01%) Analytical Skills
5 12 (2.00%) Public Cloud
6 8 (1.34%) PDA
7 7 (1.17%) Management Information System
7 7 (1.17%) PKI
8 6 (1.00%) BYOD
8 6 (1.00%) Fat Client
8 6 (1.00%) Greenfield Project
8 6 (1.00%) iPad
8 6 (1.00%) Linux Command Line
8 6 (1.00%) Replication
8 6 (1.00%) Thin Client
8 6 (1.00%) Virtual Team
9 5 (0.83%) Blackberry
9 5 (0.83%) Foreign Exchange (FX)
10 4 (0.67%) CMDB
10 4 (0.67%) Computer Science
Operating Systems
1 482 (80.47%) Windows
2 354 (59.10%) Windows Server
3 249 (41.57%) Windows Server 2012
4 176 (29.38%) Windows Server 2008
5 125 (20.87%) Windows 7
6 107 (17.86%) Windows 10
7 94 (15.69%) Linux
8 63 (10.52%) Windows 8
9 49 (8.18%) Windows Server 2003
10 32 (5.34%) Mac OS X
11 22 (3.67%) Windows XP
12 17 (2.84%) Unix
13 15 (2.50%) Red Hat Enterprise Linux
14 7 (1.17%) CentOS
15 6 (1.00%) Apple iOS
16 5 (0.83%) Ubuntu
17 3 (0.50%) SUSE
17 3 (0.50%) VMS
18 2 (0.33%) AIX
18 2 (0.33%) Solaris
Processes & Methodologies
1 182 (30.38%) ITIL
2 40 (6.68%) Mentoring
3 39 (6.51%) Disaster Recovery
4 32 (5.34%) Patch Management
5 31 (5.18%) Change Management
6 30 (5.01%) Migration
7 28 (4.67%) Problem Management
7 28 (4.67%) Project Management
8 27 (4.51%) Kalman Filter
9 26 (4.34%) Service Delivery
10 23 (3.84%) ITIL V3
11 22 (3.67%) Service Management
12 20 (3.34%) Proactive Monitoring
13 18 (3.01%) Business Continuity
13 18 (3.01%) Coaching
13 18 (3.01%) Root Cause Analysis
13 18 (3.01%) Web Filtering
14 17 (2.84%) Configuration Management
15 16 (2.67%) E-Commerce
16 15 (2.50%) Network Management
Programming Languages
1 71 (11.85%) PowerShell
1 71 (11.85%) SQL
2 12 (2.00%) Java
3 11 (1.84%) C#
4 9 (1.50%) JavaScript
5 7 (1.17%) PL/SQL
5 7 (1.17%) Python
6 6 (1.00%) C
7 4 (0.67%) Bash Shell
7 4 (0.67%) T-SQL
8 3 (0.50%) C++
8 3 (0.50%) VBScript
9 2 (0.33%) AWK
9 2 (0.33%) Perl
9 2 (0.33%) sed
9 2 (0.33%) Shell Script
10 1 (0.17%) VBA
Qualifications
1 147 (24.54%) Microsoft Certification
2 110 (18.36%) Cisco Certification
3 102 (17.03%) MCSE
4 91 (15.19%) CCNA
5 62 (10.35%) MCSA
6 41 (6.84%) CCNP
7 30 (5.01%) MCP
8 29 (4.84%) VMware Certified Professional (VCP)
9 25 (4.17%) Degree
10 20 (3.34%) ITIL Certification
11 19 (3.17%) MCITP
12 17 (2.84%) Citrix Certification
13 13 (2.17%) ITIL Foundation Certificate
14 11 (1.84%) Security Cleared
15 8 (1.34%) CCA
16 7 (1.17%) HND
16 7 (1.17%) MCTS
16 7 (1.17%) SC Cleared
17 6 (1.00%) VERITAS Certified Professional (VCP)
18 5 (0.83%) JNCIP
Quality Assurance & Compliance
1 71 (11.85%) SLA
2 4 (0.67%) ISO/IEC 27001
3 3 (0.50%) QA
4 1 (0.17%) PCI DSS
4 1 (0.17%) Sarbanes-Oxley
System Software
1 410 (68.45%) Active Directory
2 189 (31.55%) VMware Infrastructure
3 184 (30.72%) Hyper-V
4 65 (10.85%) vSphere
5 52 (8.68%) XenApp
6 44 (7.35%) VMware ESXi
7 38 (6.34%) Terminal Services
8 23 (3.84%) XenDesktop
9 19 (3.17%) Virtual Machines
10 18 (3.01%) Virtual Servers
11 9 (1.50%) VMware Server
12 8 (1.34%) OpenSIPS
13 6 (1.00%) BitLocker
14 4 (0.67%) Microsoft Virtual Server
15 3 (0.50%) Citrix Presentation Server
16 2 (0.33%) DFS Replication
16 2 (0.33%) ISA Server
16 2 (0.33%) NFS
16 2 (0.33%) Xen
17 1 (0.17%) Veritas Cluster Server
Systems Management
1 68 (11.35%) SCCM
2 49 (8.18%) Backup Exec
3 40 (6.68%) WSUS
4 23 (3.84%) SCOM
5 13 (2.17%) Puppet
6 11 (1.84%) Symantec Enterprise Vault
6 11 (1.84%) vCenter Server
7 9 (1.50%) Systems Management Server (SMS)
8 8 (1.34%) Microsoft Intune
9 7 (1.17%) Symantec Endpoint Protection
10 6 (1.00%) Opscode Chef
10 6 (1.00%) Terraform
10 6 (1.00%) Tivoli Storage Manager
11 5 (0.83%) Microsoft Data Protection Manager
11 5 (0.83%) Norton AntiVirus
11 5 (0.83%) SmoothWall
12 4 (0.67%) Failover Clustering
12 4 (0.67%) Microsoft Clustering
13 2 (0.33%) Cisco CME
13 2 (0.33%) vMotion
Vendors
1 338 (56.43%) VMware
2 336 (56.09%) Microsoft
3 174 (29.05%) Cisco
4 150 (25.04%) Citrix
5 79 (13.19%) HP
6 59 (9.85%) Veeam
7 41 (6.84%) Dell
8 34 (5.68%) NetApp
9 27 (4.51%) Symantec
10 24 (4.01%) F5
11 21 (3.51%) Juniper
12 19 (3.17%) Apple
13 16 (2.67%) Avaya
14 14 (2.34%) Oracle
15 13 (2.17%) Meraki
16 11 (1.84%) CheckPoint
16 11 (1.84%) Sophos
17 10 (1.67%) IBM
17 10 (1.67%) SonicWALL
17 10 (1.67%) Veritas