Customer Service Adviser
England > West Midlands
The median Customer Service Adviser salary in the West Midlands is £26,968 per year, according to job vacancies posted during the 6 months leading to 7 August 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 7 Aug 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 177 | - | - |
| Rank change year-on-year | - | - | - |
| Permanent jobs requiring a Customer Service Advisor | 5 | 0 | 0 |
| As % of all permanent jobs advertised in the West Midlands | 0.12% | - | - |
| As % of the Job Titles category | 0.14% | - | - |
| Number of salaries quoted | 2 | 0 | 0 |
| Median annual salary (50th Percentile) | £26,968 | - | - |
| England median annual salary | £25,087 | - | £21,500 |
| % change year-on-year | - | - | -15.69% |
All Permanent IT Job Vacancies
West Midlands
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the West Midlands with a recognized job title | 3,676 | 6,177 | 4,350 |
| % of permanent jobs with a recognized job title | 91.33% | 94.64% | 90.29% |
| Number of salaries quoted | 2,102 | 4,083 | 3,085 |
| 10th Percentile | £28,000 | £28,000 | £29,500 |
| 25th Percentile | £32,656 | £35,700 | £38,500 |
| Median annual salary (50th Percentile) | £50,000 | £50,000 | £52,500 |
| Median % change year-on-year | - | -4.76% | +5.00% |
| 75th Percentile | £66,250 | £65,000 | £66,250 |
| 90th Percentile | £78,750 | £80,000 | £77,500 |
| England median annual salary | £55,000 | £55,000 | £60,000 |
| % change year-on-year | - | -8.33% | - |
Customer Service Advisor
Job Vacancy Trend in the West Midlands
Job postings that featured Customer Service Advisor in the job title as a proportion of all IT jobs advertised in the West Midlands.
Customer Service Advisor
Salary Trend in the West Midlands
3-month moving average salary quoted in jobs citing Customer Service Advisor in the West Midlands.
Customer Service Advisor
Job Locations in the West Midlands
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service Advisor within the West Midlands region over the 6 months to 7 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| Staffordshire | - | 5 | £26,968 | - | |
| Customer Service Advisor England |
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Customer Service Advisor Skill Set
Top 6 Co-occurring Skills and Capabilities in the West Midlands
For the 6 months to 7 August 2025, Customer Service Advisor job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring Customer Service Advisor in the job title.
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Customer Service Advisor Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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