Period
to 18 February 2018

The following table provides summary statistics for permanent job vacancies advertised in the West Midlands with a requirement for Escalation Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Escalation Management over the 6 months to 18 February 2018 with a comparison to the same period in the previous 2 years.

Escalation Management
England > West Midlands
6 months to
18 Feb 2018
Same period 2017 Same period 2016
Rank 295 307 313
Rank change year-on-year +12 +6 -4
Permanent jobs citing Escalation Management 15 14 11
As % of all permanent IT jobs advertised in the West Midlands 0.15% 0.14% 0.100%
As % of the Processes & Methodologies category 0.17% 0.15% 0.11%
Number of salaries quoted 0 9 9
West Midlands median annual salary - £30,000 £36,500
Median salary % change year-on-year - -17.81% -47.86%
England median annual salary £51,250 £41,500 £52,500
% change year-on-year +23.49% -20.95% +23.53%

Escalation Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Permanent vacancies with a requirement for process or methodology skills 8,606 9,250 9,693
As % of all permanent IT jobs advertised in the West Midlands 88.24% 90.03% 87.90%
Number of salaries quoted 6,716 7,261 8,064
West Midlands median annual salary £42,000 £40,500 £42,500
Median salary % change year-on-year +3.70% -4.71% +6.25%
10th Percentile £25,000 £25,500 £25,250
90th Percentile £67,500 £62,500 £65,000
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Escalation Management
Job Vacancy Trend in the West Midlands

Job postings citing Escalation Management as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Escalation Management in the West Midlands

Escalation Management
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Escalation Management in the West Midlands.

Salary trend for Escalation Management in the West Midlands

Escalation Management
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Escalation Management within the West Midlands region over the 6 months to 18 February 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +8 15 - - 1
Escalation Management
England

For the 6 months to 18 February 2018, IT jobs citing Escalation Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region with a requirement for Escalation Management.

1 15 (100.00%) SLA
1 15 (100.00%) Service Delivery
1 15 (100.00%) Finance
1 15 (100.00%) Stakeholder Management
1 15 (100.00%) Cadence
1 15 (100.00%) Statistics
1 15 (100.00%) Performance Management
1 15 (100.00%) Financial Modelling
1 15 (100.00%) Critical Success Factor
1 15 (100.00%) Service Design
1 15 (100.00%) Contract Management
1 15 (100.00%) Collaborative Working
2 10 (66.67%) Incident Management
2 10 (66.67%) Process Improvement
2 10 (66.67%) ServiceNow
2 10 (66.67%) Customer Requirements
2 10 (66.67%) IT Strategy
2 10 (66.67%) Technical Architecture
3 5 (33.33%) ISEB
3 5 (33.33%) ITIL
3 5 (33.33%) Flash
3 5 (33.33%) Microsoft Excel
3 5 (33.33%) SMS
3 5 (33.33%) Microsoft PowerPoint
3 5 (33.33%) ITSM
3 5 (33.33%) Business Development
3 5 (33.33%) Stakeholder Engagement
3 5 (33.33%) Service Delivery Management
3 5 (33.33%) Mentoring

Escalation Management
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 5 (33.33%) Microsoft Excel
1 5 (33.33%) Microsoft PowerPoint
Communications & Networking
1 5 (33.33%) SMS
General
1 15 (100.00%) Finance
Job Titles
1 10 (66.67%) Architect
1 10 (66.67%) Technical Architect
2 5 (33.33%) Delivery Manager
2 5 (33.33%) Service Manager
2 5 (33.33%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 5 (33.33%) Flash
Processes & Methodologies
1 15 (100.00%) Collaborative Working
1 15 (100.00%) Contract Management
1 15 (100.00%) Critical Success Factor
1 15 (100.00%) Financial Modelling
1 15 (100.00%) Performance Management
1 15 (100.00%) Service Delivery
1 15 (100.00%) Service Design
1 15 (100.00%) Stakeholder Management
1 15 (100.00%) Statistics
2 10 (66.67%) Customer Requirements
2 10 (66.67%) Incident Management
2 10 (66.67%) IT Strategy
2 10 (66.67%) Process Improvement
2 10 (66.67%) Technical Architecture
3 5 (33.33%) Business Development
3 5 (33.33%) ITIL
3 5 (33.33%) ITSM
3 5 (33.33%) Mentoring
3 5 (33.33%) Service Delivery Management
3 5 (33.33%) Stakeholder Engagement
Qualifications
1 5 (33.33%) ISEB
Quality Assurance & Compliance
1 15 (100.00%) SLA
Vendors
1 15 (100.00%) Cadence
2 10 (66.67%) ServiceNow