Period
to 16 December 2018

The median annual salary for a Technical Support Analyst was £31,000 in advertised job vacancies in England during the 6 months to 16 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK > England
6 months to
16 Dec 2018
Same period 2017 Same period 2016
Rank 821 869 901
Rank change year-on-year +48 +32 -111
Permanent jobs requiring a Technical Support Analyst 283 318 308
As % of all permanent IT jobs advertised in England 0.19% 0.19% 0.18%
As % of the Job Titles category 0.20% 0.20% 0.18%
Number of salaries quoted 262 281 279
England median annual salary £31,000 £29,000 £30,000
Median salary % change year-on-year +6.90% -3.33% +9.09%
10th Percentile £20,250 £21,000 £20,900
90th Percentile £43,675 £48,750 £43,750
UK median annual salary £31,000 £29,000 £29,500
% change year-on-year +6.90% -1.69% +8.26%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 140,998 160,198 168,981
% of permanent IT jobs with a recognized job title 95.92% 95.98% 96.61%
Number of salaries quoted 114,079 129,943 142,192
England median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +0.53%
10th Percentile £28,000 £27,500 £27,500
90th Percentile £83,750 £80,000 £77,500
UK median annual salary £50,000 £49,000 £47,500
% change year-on-year +2.04% +3.16% +5.56%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support Analyst in England over the 6 months to 16 December 2018.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 16 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +14 89 £32,500 +18.18% 4
London 0 76 £35,000 -6.67% 6
North of England +54 69 £22,500 -10.00% 5
Yorkshire +52 49 £22,000 -12.00% 2
Midlands +16 27 £36,000 +42.57% 5
West Midlands +32 19 £36,500 +43.14% 1
North West +14 16 £30,000 +20.00% 3
East of England +26 13 £28,500 +26.67%
South West +3 13 £29,000 +28.89% 2
East Midlands +27 8 £35,500 +73.17% 4
North East - 4 £20,000 -
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 December 2018, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support Analyst in the job title.

1 148 (52.30%) Microsoft
2 127 (44.88%) Windows
3 101 (35.69%) Active Directory
4 96 (33.92%) SQL
5 71 (25.09%) Windows Server
6 60 (21.20%) Firewall
7 58 (20.49%) VMware
8 54 (19.08%) Problem-Solving
9 53 (18.73%) Linux
9 53 (18.73%) ITIL
10 52 (18.37%) SQL Server
11 50 (17.67%) Microsoft Office
12 49 (17.31%) Citrix
13 48 (16.96%) VMware Infrastructure
14 47 (16.61%) Windows Server 2008
15 44 (15.55%) Wireless
16 43 (15.19%) Cisco
17 39 (13.78%) Microsoft Certification
18 38 (13.43%) Service Management
18 38 (13.43%) TCP/IP
19 35 (12.37%) Data Centre
20 34 (12.01%) Hyper-V
21 33 (11.66%) Office 365
22 32 (11.31%) LAN
22 32 (11.31%) Supplier Management
23 31 (10.95%) Windows 7
23 31 (10.95%) Windows Server 2012
23 31 (10.95%) Cisco Certification
23 31 (10.95%) CCNA
24 28 (9.89%) Finance

Technical Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (8.48%) MS Exchange
2 22 (7.77%) IIS
3 15 (5.30%) Exchange Server 2010
4 10 (3.53%) BizTalk Server
5 6 (2.12%) Apache
5 6 (2.12%) Tomcat
6 3 (1.06%) Exchange Server 2013
6 3 (1.06%) SharePoint
6 3 (1.06%) Skype for Business
7 1 (0.35%) GlassFish
7 1 (0.35%) JBoss
Applications
1 50 (17.67%) Microsoft Office
2 17 (6.01%) Microsoft Excel
3 6 (2.12%) MS Visio
4 5 (1.77%) Microsoft PowerPoint
5 2 (0.71%) Microsoft Project
6 1 (0.35%) AutoCAD
6 1 (0.35%) Revit
Business Applications
1 6 (2.12%) Infor SunSystems
1 6 (2.12%) ReMetrica
2 2 (0.71%) Infor M3
3 1 (0.35%) Sage 200
Cloud Services
1 33 (11.66%) Office 365
2 22 (7.77%) Microsoft Azure
3 3 (1.06%) Amazon AWS
4 2 (0.71%) Cloud Computing
4 2 (0.71%) G Suite
4 2 (0.71%) Mimecast
4 2 (0.71%) SaaS
5 1 (0.35%) IaaS
Communications & Networking
1 60 (21.20%) Firewall
2 44 (15.55%) Wireless
3 38 (13.43%) TCP/IP
4 32 (11.31%) LAN
5 27 (9.54%) DHCP
5 27 (9.54%) DNS
5 27 (9.54%) WAN
6 26 (9.19%) VoIP
7 23 (8.13%) 3G
7 23 (8.13%) ADSL
7 23 (8.13%) Broadband
7 23 (8.13%) Network Security
8 22 (7.77%) WLAN
9 17 (6.01%) Wi-Fi
10 14 (4.95%) SAN
11 13 (4.59%) VLAN
12 12 (4.24%) VPN
13 11 (3.89%) FTP
13 11 (3.89%) MPLS
14 10 (3.53%) HTTP
Database & Business Intelligence
1 52 (18.37%) SQL Server
2 7 (2.47%) MySQL
2 7 (2.47%) SQL Server 2008
3 5 (1.77%) SQL Server Reporting Services
4 4 (1.41%) Oracle Database
4 4 (1.41%) SQL Server 2005
5 1 (0.35%) Amazon RDS
5 1 (0.35%) Big Data
5 1 (0.35%) Ingres
5 1 (0.35%) KDB
5 1 (0.35%) Kdb+
5 1 (0.35%) Oracle BI EE
5 1 (0.35%) Oracle Database 11g
5 1 (0.35%) Oracle Database 12c
5 1 (0.35%) RDBMS
5 1 (0.35%) Relational Database
5 1 (0.35%) SQL Server 2014
5 1 (0.35%) Tick Data
Development Applications
1 12 (4.24%) JIRA
2 6 (2.12%) Eclipse
3 2 (0.71%) MSBuild
3 2 (0.71%) Octopus Deploy
3 2 (0.71%) TeamCity
4 1 (0.35%) ClearQuest
4 1 (0.35%) Cucumber
4 1 (0.35%) HP UFT
General
1 28 (9.89%) Finance
2 19 (6.71%) French Language
3 13 (4.59%) Retail
4 12 (4.24%) German Language
4 12 (4.24%) Italian Language
4 12 (4.24%) Spanish Language
5 8 (2.83%) Games
6 7 (2.47%) Front Office
7 6 (2.12%) Banking
8 5 (1.77%) Local Government
8 5 (1.77%) Marketing
9 4 (1.41%) Arabic Language
9 4 (1.41%) Polish Language
9 4 (1.41%) Russian Language
9 4 (1.41%) Swedish Language
10 3 (1.06%) Manufacturing
11 2 (0.71%) Dutch Language
11 2 (0.71%) Investment Banking
11 2 (0.71%) Publishing
12 1 (0.35%) Law
Libraries, Frameworks & Software Standards
1 14 (4.95%) .NET
2 9 (3.18%) RabbitMQ
3 5 (1.77%) 802.1X
3 5 (1.77%) JSON
3 5 (1.77%) REST
3 5 (1.77%) SOAP
3 5 (1.77%) XML
4 4 (1.41%) HTML
5 2 (0.71%) LAMP
6 1 (0.35%) Ext JS
6 1 (0.35%) FIX Protocol
6 1 (0.35%) iOS SDK
6 1 (0.35%) J2EE
6 1 (0.35%) LDAP
6 1 (0.35%) Node.js
6 1 (0.35%) SAML
6 1 (0.35%) Web Services
Miscellaneous
1 35 (12.37%) Data Centre
2 28 (9.89%) Analytical Skills
3 13 (4.59%) Analytical Mindset
4 11 (3.89%) Management Information System
4 11 (3.89%) Self-Motivation
5 9 (3.18%) CMDB
6 7 (2.47%) Driving Licence
6 7 (2.47%) Fintech
6 7 (2.47%) Hedge funds
6 7 (2.47%) Linux Command Line
7 6 (2.12%) Derivative
7 6 (2.12%) Equities
7 6 (2.12%) Fixed Income
8 5 (1.77%) e-Learning
9 3 (1.06%) CCTV
9 3 (1.06%) Enterprise Software
9 3 (1.06%) Fat Client
9 3 (1.06%) Replication
9 3 (1.06%) Thin Client
9 3 (1.06%) Video Conferencing
Operating Systems
1 127 (44.88%) Windows
2 71 (25.09%) Windows Server
3 53 (18.73%) Linux
4 47 (16.61%) Windows Server 2008
5 31 (10.95%) Windows 7
5 31 (10.95%) Windows Server 2012
6 20 (7.07%) Unix
7 19 (6.71%) Windows 10
8 15 (5.30%) Windows 8
8 15 (5.30%) Windows Server 2003
9 4 (1.41%) Windows 2000 Server
9 4 (1.41%) Windows XP
10 3 (1.06%) Android
11 2 (0.71%) AIX
11 2 (0.71%) MVS
11 2 (0.71%) Windows Mobile
11 2 (0.71%) Windows NT
12 1 (0.35%) Debian
12 1 (0.35%) Solaris
12 1 (0.35%) Ubuntu
Processes & Methodologies
1 54 (19.08%) Problem-Solving
2 53 (18.73%) ITIL
3 38 (13.43%) Service Management
4 32 (11.31%) Supplier Management
5 23 (8.13%) ITSM
6 15 (5.30%) Asset Management
6 15 (5.30%) Investment Management
7 14 (4.95%) Project Management
7 14 (4.95%) Time Management
8 13 (4.59%) Configuration Management
8 13 (4.59%) Mathematics
9 12 (4.24%) CRM
9 12 (4.24%) Problem Management
10 11 (3.89%) Change Control
10 11 (3.89%) Computer Science
10 11 (3.89%) User Acceptance Testing
11 10 (3.53%) Load Balancing
12 9 (3.18%) Agile Software Development
12 9 (3.18%) ITIL V3
12 9 (3.18%) Mobile Device Management
Programming Languages
1 96 (33.92%) SQL
2 14 (4.95%) C#
2 14 (4.95%) PowerShell
3 12 (4.24%) T-SQL
4 7 (2.47%) Bash Shell
4 7 (2.47%) Java
4 7 (2.47%) VB
5 6 (2.12%) JavaScript
6 5 (1.77%) C++
6 5 (1.77%) Python
6 5 (1.77%) VB.NET
7 4 (1.41%) Perl
7 4 (1.41%) PHP
7 4 (1.41%) PL/SQL
8 2 (0.71%) C
8 2 (0.71%) VBA
9 1 (0.35%) Shell Script
Qualifications
1 39 (13.78%) Microsoft Certification
2 31 (10.95%) CCNA
2 31 (10.95%) Cisco Certification
3 27 (9.54%) MCSE
4 25 (8.83%) VMware Certified Professional (VCP)
5 21 (7.42%) MCITP
6 18 (6.36%) Security Cleared
7 17 (6.01%) Degree
8 13 (4.59%) SC Cleared
9 12 (4.24%) MCSA
10 9 (3.18%) LPIC
10 9 (3.18%) MCP
11 5 (1.77%) Computer Science Degree
11 5 (1.77%) ITIL Certification
12 4 (1.41%) Master's Degree
13 1 (0.35%) A+ Certification
13 1 (0.35%) CCNP
13 1 (0.35%) Network+ Certification
Quality Assurance & Compliance
1 18 (6.36%) ISO 9001
1 18 (6.36%) ISO/IEC 27001
2 11 (3.89%) SLA
3 1 (0.35%) QA
System Software
1 101 (35.69%) Active Directory
2 48 (16.96%) VMware Infrastructure
3 34 (12.01%) Hyper-V
4 11 (3.89%) XenServer
5 9 (3.18%) XenApp
6 7 (2.47%) vSphere
7 6 (2.12%) XenDesktop
8 3 (1.06%) VMware ESXi
9 2 (0.71%) Terminal Server
9 2 (0.71%) Terminal Services
9 2 (0.71%) Virtual Desktop
Systems Management
1 9 (3.18%) SCCM
2 5 (1.77%) WSUS
3 4 (1.41%) Backup Exec
3 4 (1.41%) ITRS Geneos
4 3 (1.06%) SCOM
5 2 (0.71%) Single Sign-On
6 1 (0.35%) cPanel
6 1 (0.35%) Puppet
Vendors
1 148 (52.30%) Microsoft
2 58 (20.49%) VMware
3 49 (17.31%) Citrix
4 43 (15.19%) Cisco
5 28 (9.89%) Aruba
6 23 (8.13%) Meraki
6 23 (8.13%) Polycom
7 13 (4.59%) Oracle
8 8 (2.83%) Veeam
9 7 (2.47%) HP
9 7 (2.47%) MikroTik
10 6 (2.12%) Ivanti
10 6 (2.12%) Splunk
11 5 (1.77%) NETGEAR
11 5 (1.77%) Ruckus Wireless
12 4 (1.41%) Apple
12 4 (1.41%) Borland
13 3 (1.06%) Remedy
13 3 (1.06%) SonicWALL
13 3 (1.06%) Veritas