The median annual salary for a Technical Support Analyst was £27,500 in advertised job vacancies in England during the 3 months to 27 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
27 Mar 2017
Same period 2016 Same period 2015
Technical Support Analyst
UK / England
Rank 718 640 681
Rank change year-on-year -78 +41  
Permanent jobs requiring a Technical Support Analyst 125 296 256
As % of all permanent IT jobs advertised in England 0.16% 0.31% 0.25%
As % of the Job Titles category 0.16% 0.32% 0.26%
Number of salaries quoted 106 282 225
Median salary £27,500 £32,500 £32,500
Median salary % change year-on-year -15.38% -  
90% offered a salary of more than £20,500 £22,500 £22,500
10% offered a salary of more than £40,000 £52,500 £50,000
UK excluding London median salary £23,500 £27,500 £27,500
% change year-on-year -14.54% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 76500 93487 97724
As % of all permanent IT job vacancies advertised in England 96.27% 96.44% 96.67%
Number of salaries quoted 64049 79038 80601
Median salary £46,000 £45,500 £45,000
Median salary % change year-on-year +1.09% +1.11%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support Analyst in England over the 3 months to 27 March 2017.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 3 months to 27 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +13 54 £30,000 -29.41% 1
East of England +32 20 £23,500 -32.85% 1
Yorkshire +12 17 £21,500 -14.00% 3
South East -12 17 £25,750 -9.64% 3
West Midlands +33 13 £37,500 +7.14% 1
South West +13 4 £35,000 +12.90% 1
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 March 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Technical Support Analyst in the job title.

1 138 (52.47%) Windows
2 111 (42.21%) Microsoft
3 81 (30.80%) Active Directory
4 77 (29.28%) SQL
5 69 (26.24%) ITIL
6 66 (25.10%) MS Excel
7 65 (24.71%) Windows Server
8 60 (22.81%) Finance
9 55 (20.91%) VMware
10 50 (19.01%) SQL Server
11 44 (16.73%) Windows Server 2012
12 40 (15.21%) DNS
13 39 (14.83%) MS Exchange
14 37 (14.07%) Windows 7
15 36 (13.69%) Windows Server 2008
16 35 (13.31%) MS Office
16 35 (13.31%) Degree
17 34 (12.93%) Analytical Skills
18 33 (12.55%) Service Delivery
19 32 (12.17%) Linux
20 31 (11.79%) Citrix
20 31 (11.79%) VMware Infrastructure
21 28 (10.65%) Problem Management
21 28 (10.65%) Cisco
22 27 (10.27%) TCP/IP
22 27 (10.27%) SAN
22 27 (10.27%) Firewall
23 26 (9.89%) LAN
23 26 (9.89%) WAN
24 25 (9.51%) Microsoft Certification

Technical Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (14.83%) MS Exchange
2 24 (9.13%) IIS
3 22 (8.37%) Exchange Server 2010
4 17 (6.46%) Exchange Server 2013
5 9 (3.42%) SharePoint
5 9 (3.42%) Skype for Business
6 8 (3.04%) Exchange Server 2007
7 6 (2.28%) Alfresco
7 6 (2.28%) Apache
7 6 (2.28%) JBoss
7 6 (2.28%) Joomla!
7 6 (2.28%) WebLogic
7 6 (2.28%) WebSphere
8 5 (1.90%) Exchange Server 2003
9 4 (1.52%) SharePoint 2013
10 2 (0.76%) Blackberry Enterprise Server
10 2 (0.76%) IBM Notes
11 1 (0.38%) ArcGIS
11 1 (0.38%) CMS
11 1 (0.38%) IBM Domino
Applications
1 66 (25.10%) MS Excel
2 35 (13.31%) MS Office
3 10 (3.80%) MS PowerPoint
4 8 (3.04%) MS Visio
5 1 (0.38%) AutoCAD
5 1 (0.38%) Pro/ENGINEER
5 1 (0.38%) PTC Creo
5 1 (0.38%) Vectorworks
Business Applications
1 19 (7.22%) RiskWrite
2 5 (1.90%) SAP Oil and Gas
3 3 (1.14%) Loan IQ
4 2 (0.76%) Postilion
5 1 (0.38%) Dynamics CRM
5 1 (0.38%) NetSuite
Cloud Services
1 25 (9.51%) Office 365
2 14 (5.32%) SaaS
3 6 (2.28%) GitHub
4 4 (1.52%) Microsoft Azure
5 1 (0.38%) Adobe Creative Cloud
5 1 (0.38%) Boomi
5 1 (0.38%) G Suite
5 1 (0.38%) OneDrive
Communications & Networking
1 40 (15.21%) DNS
2 27 (10.27%) Firewall
2 27 (10.27%) SAN
2 27 (10.27%) TCP/IP
3 26 (9.89%) LAN
3 26 (9.89%) WAN
4 23 (8.75%) DHCP
5 15 (5.70%) Internet
6 12 (4.56%) Network Security
6 12 (4.56%) SMTP
7 11 (4.18%) LDAP
8 10 (3.80%) NAS
9 6 (2.28%) Cisco ASA
9 6 (2.28%) Cisco PIX
9 6 (2.28%) HTTP
9 6 (2.28%) VoIP
9 6 (2.28%) VPN
10 5 (1.90%) HTTPS
10 5 (1.90%) IPsec
10 5 (1.90%) SSH
Database & Business Intelligence
1 50 (19.01%) SQL Server
2 14 (5.32%) SQL Server 2008
3 9 (3.42%) SQL Server 2012
4 6 (2.28%) MongoDB
4 6 (2.28%) MS Access
4 6 (2.28%) SQL Server 2014
5 3 (1.14%) Data Warehouse
5 3 (1.14%) Relational Database
5 3 (1.14%) SQL Server 2000
5 3 (1.14%) SQL Server 2005
6 2 (0.76%) Oracle Database
7 1 (0.38%) Big Data
7 1 (0.38%) GIS
7 1 (0.38%) Hadoop
7 1 (0.38%) Oracle BI EE
7 1 (0.38%) Oracle Database 11g
7 1 (0.38%) PostgreSQL
7 1 (0.38%) QlikView
7 1 (0.38%) SQL Server Integration Services
7 1 (0.38%) SQL Server Reporting Services
Development Applications
1 19 (7.22%) Eclipse
1 19 (7.22%) VersionOne
2 6 (2.28%) Jenkins
2 6 (2.28%) Maven
2 6 (2.28%) Oracle Forms
2 6 (2.28%) Subversion
General
1 60 (22.81%) Finance
2 19 (7.22%) Telecoms
3 10 (3.80%) Manufacturing
4 9 (3.42%) Retail
5 8 (3.04%) Legal
6 7 (2.66%) Banking
6 7 (2.66%) Electronics
6 7 (2.66%) French Language
6 7 (2.66%) Law
7 6 (2.28%) Marketing
8 5 (1.90%) Dutch Language
9 3 (1.14%) Back Office
10 2 (0.76%) German Language
10 2 (0.76%) Mandarin Language
10 2 (0.76%) Polish Language
11 1 (0.38%) Advertising
11 1 (0.38%) Arabic Language
11 1 (0.38%) Games
11 1 (0.38%) Russian Language
11 1 (0.38%) Spanish Language
Libraries, Frameworks & Software Standards
1 14 (5.32%) Web Services
2 11 (4.18%) XML
3 10 (3.80%) .NET
4 7 (2.66%) HTML
5 6 (2.28%) Ajax
5 6 (2.28%) AngularJS
5 6 (2.28%) Backbone.js
5 6 (2.28%) Dojo
5 6 (2.28%) Ember.js
5 6 (2.28%) Hibernate
5 6 (2.28%) JPA
5 6 (2.28%) JSP
5 6 (2.28%) React
5 6 (2.28%) SOAP
5 6 (2.28%) Spring
5 6 (2.28%) Spring MVC
5 6 (2.28%) Spring Web Flow
5 6 (2.28%) WSDL
6 2 (0.76%) CCXML
6 2 (0.76%) Middleware
Miscellaneous
1 34 (12.93%) Analytical Skills
2 19 (7.22%) iSeries
3 16 (6.08%) Data Centre
4 13 (4.94%) Computer Science
5 7 (2.66%) Clustering
5 7 (2.66%) Management Information System
6 6 (2.28%) Smartphone
7 5 (1.90%) Blackberry
7 5 (1.90%) iPad
7 5 (1.90%) PKI
7 5 (1.90%) Replication
8 4 (1.52%) BYOD
8 4 (1.52%) Enterprise Storage
8 4 (1.52%) Video Conferencing
9 3 (1.14%) Credit Risk
9 3 (1.14%) Fintech
10 2 (0.76%) EPoS
10 2 (0.76%) NHS
11 1 (0.38%) Equities
11 1 (0.38%) Mainframe
Operating Systems
1 138 (52.47%) Windows
2 65 (24.71%) Windows Server
3 44 (16.73%) Windows Server 2012
4 37 (14.07%) Windows 7
5 36 (13.69%) Windows Server 2008
6 32 (12.17%) Linux
7 15 (5.70%) Unix
8 13 (4.94%) Windows Server 2003
9 12 (4.56%) Windows XP
10 11 (4.18%) Windows 10
11 8 (3.04%) Android
11 8 (3.04%) Apple iOS
12 6 (2.28%) Windows 8
12 6 (2.28%) Windows Vista
13 5 (1.90%) Windows 2000
14 4 (1.52%) Mac OS X
15 3 (1.14%) Solaris
16 2 (0.76%) Windows NT
17 1 (0.38%) AIX
17 1 (0.38%) Mac OS
Processes & Methodologies
1 69 (26.24%) ITIL
2 33 (12.55%) Service Delivery
3 28 (10.65%) Problem Management
4 25 (9.51%) Change Control
5 24 (9.13%) Incident Management
6 21 (7.98%) Performance Tuning
6 21 (7.98%) Service Management
7 19 (7.22%) Trend Analysis
8 18 (6.84%) Change Management
9 16 (6.08%) CRM
10 13 (4.94%) Disaster Recovery
11 12 (4.56%) Capacity Planning
12 10 (3.80%) Project Management
13 9 (3.42%) Load Balancing
14 8 (3.04%) Customer Requirements
14 8 (3.04%) High Availability
14 8 (3.04%) Release Management
14 8 (3.04%) Server Building
15 7 (2.66%) Analytics
15 7 (2.66%) Open Source
Programming Languages
1 77 (29.28%) SQL
2 12 (4.56%) Java
3 10 (3.80%) JavaScript
4 8 (3.04%) PowerShell
5 7 (2.66%) PHP
5 7 (2.66%) VBA
6 6 (2.28%) C#
6 6 (2.28%) Delphi
6 6 (2.28%) Pascal
6 6 (2.28%) VB
7 4 (1.52%) Perl
8 3 (1.14%) T-SQL
9 2 (0.76%) Bash Shell
9 2 (0.76%) C
9 2 (0.76%) Python
9 2 (0.76%) Scala
10 1 (0.38%) C++
10 1 (0.38%) VB6
Qualifications
1 35 (13.31%) Degree
2 25 (9.51%) Microsoft Certification
3 21 (7.98%) ITIL Foundation Certificate
4 20 (7.60%) MCSE
5 18 (6.84%) CCNA
5 18 (6.84%) Cisco Certification
6 13 (4.94%) Security Cleared
7 9 (3.42%) MCP
8 7 (2.66%) SC Cleared
9 3 (1.14%) MCSA
9 3 (1.14%) VMware Certified Professional (VCP)
10 2 (0.76%) A+ Certification
10 2 (0.76%) CompTIA Security+
10 2 (0.76%) ITIL Certification
10 2 (0.76%) MCTS
10 2 (0.76%) Network+ Certification
10 2 (0.76%) Security+ Certification
11 1 (0.38%) ACMT
11 1 (0.38%) DBS Check
11 1 (0.38%) SANS
Quality Assurance & Compliance
1 17 (6.46%) SLA
2 5 (1.90%) ISO/IEC 27001
3 3 (1.14%) Basel II
3 3 (1.14%) Basel III
3 3 (1.14%) QA
4 2 (0.76%) BS25999
5 1 (0.38%) Data Quality
System Software
1 81 (30.80%) Active Directory
2 31 (11.79%) VMware Infrastructure
3 19 (7.22%) XenApp
4 15 (5.70%) VMware ESXi
4 15 (5.70%) vSphere
5 13 (4.94%) Hyper-V
6 12 (4.56%) IMail Server
7 11 (4.18%) XenServer
8 5 (1.90%) Virtual Machines
9 4 (1.52%) XenDesktop
10 2 (0.76%) Virtual Servers
11 1 (0.38%) Citrix Presentation Server
Systems Management
1 11 (4.18%) Nagios
2 9 (3.42%) Backup Exec
2 9 (3.42%) OpenView
3 7 (2.66%) SCCM
4 6 (2.28%) Norton AntiVirus
5 5 (1.90%) Microsoft Clustering
6 1 (0.38%) Computer Emergency Response Teams
6 1 (0.38%) CSIRT
6 1 (0.38%) NetBackup
6 1 (0.38%) SCOM
Vendors
1 111 (42.21%) Microsoft
2 55 (20.91%) VMware
3 31 (11.79%) Citrix
4 28 (10.65%) Cisco
5 19 (7.22%) Oracle
6 15 (5.70%) Veeam
7 14 (5.32%) HP
8 12 (4.56%) Juniper
9 9 (3.42%) Apple
9 9 (3.42%) NetApp
9 9 (3.42%) Symantec
10 8 (3.04%) CheckPoint
11 7 (2.66%) Dell
11 7 (2.66%) IBM
11 7 (2.66%) Sophos
12 6 (2.28%) Blue Coat
12 6 (2.28%) EMC
12 6 (2.28%) F5
12 6 (2.28%) Forcepoint
13 5 (1.90%) NETGEAR
Leamington Spa, Warwickshire
ninesharp
Salary: £35000 - £45000 per annum + excellent benefits
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Salary: From £22,000 to £25,000 per annum
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Salary: £18,000 - £22,000 per annum + Benefits
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Salary: Up to £25,000 per annum + Basic Salary as well as Award Winning Traini
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