Period
to 16 July 2018

The median annual salary for a Technical Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 16 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK > England
6 months to
16 Jul 2018
Same period 2017 Same period 2016
Rank 869 885 800
Rank change year-on-year +16 -85 -34
Permanent jobs requiring a Technical Support Analyst 291 293 470
As % of all permanent IT jobs advertised in England 0.18% 0.18% 0.25%
As % of the Job Titles category 0.18% 0.18% 0.25%
Number of salaries quoted 258 233 444
England median annual salary £32,500 £27,500 £31,750
Median salary % change year-on-year +18.18% -13.39% -2.31%
10th Percentile £21,000 £21,000 £21,250
90th Percentile £50,000 £47,500 £60,000
UK median annual salary £32,500 £27,500 £31,000
% change year-on-year +18.18% -11.29% +2.48%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 158,297 160,778 185,051
% of permanent IT jobs with a recognized job title 96.29% 96.22% 96.65%
Number of salaries quoted 129,022 132,355 157,146
England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,500 £26,750
90th Percentile £81,250 £77,500 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support Analyst in England over the 6 months to 16 July 2018.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 16 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -17 92 £35,000 +7.69% 4
South East +29 84 £32,500 +17.12% 6
North of England +31 47 £30,000 +33.33% 7
East of England 0 29 £30,000 +27.66% 1
Midlands -9 23 £27,500 +7.84% 4
North West +11 22 £32,750 +33.67% 3
Yorkshire +14 17 £24,000 +6.67% 3
South West -9 16 £25,000 +19.05% 2
West Midlands -1 13 £26,500 +3.92% 3
East Midlands +3 10 £27,500 +10.00% 1
North East - 8 £35,000 - 1
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 16 July 2018, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support Analyst in the job title.

1 129 (44.33%) SQL
2 126 (43.30%) Microsoft
3 124 (42.61%) Windows
4 83 (28.52%) ITIL
5 78 (26.80%) Linux
6 76 (26.12%) Active Directory
7 52 (17.87%) SQL Server
8 46 (15.81%) Finance
9 45 (15.46%) Unix
10 43 (14.78%) Office 365
11 38 (13.06%) Windows Server
12 37 (12.71%) Problem-Solving
13 35 (12.03%) Microsoft Office
13 35 (12.03%) SLA
13 35 (12.03%) VMware
14 32 (11.00%) Analytical Skills
15 30 (10.31%) MS Exchange
16 28 (9.62%) Firewall
16 28 (9.62%) VMware Infrastructure
17 26 (8.93%) German Language
17 26 (8.93%) Microsoft Azure
18 25 (8.59%) LAN
18 25 (8.59%) Cisco
19 24 (8.25%) Citrix
19 24 (8.25%) French Language
19 24 (8.25%) SCCM
20 23 (7.90%) DNS
21 22 (7.56%) .NET
21 22 (7.56%) Windows 7
21 22 (7.56%) Degree

Technical Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (10.31%) MS Exchange
2 20 (6.87%) IIS
3 9 (3.09%) Tomcat
4 7 (2.41%) Exchange Server 2010
5 6 (2.06%) Apache
5 6 (2.06%) SharePoint
6 5 (1.72%) Exchange Server 2013
6 5 (1.72%) Skype for Business
7 4 (1.37%) IBM Notes
7 4 (1.37%) JBoss
8 2 (0.69%) Blackberry Enterprise Server
8 2 (0.69%) CMS
8 2 (0.69%) WebSphere
9 1 (0.34%) Alfresco
9 1 (0.34%) ColdFusion
9 1 (0.34%) Drupal
9 1 (0.34%) Joomla!
9 1 (0.34%) MQSeries
9 1 (0.34%) NetWeaver
9 1 (0.34%) WebLogic
Applications
1 35 (12.03%) Microsoft Office
2 11 (3.78%) Microsoft Excel
3 5 (1.72%) Microsoft PowerPoint
Business Applications
1 4 (1.37%) Infor SunSystems
1 4 (1.37%) ReMetrica
1 4 (1.37%) Sage X3
2 3 (1.03%) Dynamics AX
2 3 (1.03%) Dynamics NAV
3 2 (0.69%) Oracle Applications
3 2 (0.69%) Oracle Assets
3 2 (0.69%) Oracle EBS
3 2 (0.69%) Oracle EBS R12
3 2 (0.69%) Oracle iProcurement
3 2 (0.69%) Oracle Payables
3 2 (0.69%) Oracle Procure-to-Pay
3 2 (0.69%) Oracle Receivables
4 1 (0.34%) Maximo
4 1 (0.34%) SAP Forecasting and Replenishment
4 1 (0.34%) thinkFolio
Cloud Services
1 43 (14.78%) Office 365
2 26 (8.93%) Microsoft Azure
3 13 (4.47%) Amazon AWS
4 9 (3.09%) SaaS
5 6 (2.06%) Adobe Creative Cloud
6 3 (1.03%) Cloud Computing
7 2 (0.69%) Akamai
7 2 (0.69%) Amazon EC2
7 2 (0.69%) G Suite
8 1 (0.34%) Azure Active Directory
8 1 (0.34%) OneDrive
Communications & Networking
1 28 (9.62%) Firewall
2 25 (8.59%) LAN
3 23 (7.90%) DNS
4 20 (6.87%) TCP/IP
5 15 (5.15%) WAN
6 13 (4.47%) SAN
7 12 (4.12%) Remote Desktop
8 11 (3.78%) VPN
8 11 (3.78%) Wi-Fi
9 10 (3.44%) DHCP
10 8 (2.75%) Internet
10 8 (2.75%) Wireless
11 7 (2.41%) VLAN
12 6 (2.06%) VoIP
13 5 (1.72%) Intranet
13 5 (1.72%) Skype
13 5 (1.72%) SSL
14 4 (1.37%) FTP
15 3 (1.03%) HTTP
15 3 (1.03%) PBX
Database & Business Intelligence
1 52 (17.87%) SQL Server
2 17 (5.84%) MySQL
3 10 (3.44%) SQL Server 2008
4 8 (2.75%) NoSQL
5 7 (2.41%) Relational Database
6 6 (2.06%) Oracle Database
7 5 (1.72%) MS Access
8 4 (1.37%) SQL Server Reporting Services
9 3 (1.03%) MongoDB
10 2 (0.69%) Couchbase
10 2 (0.69%) Informix
10 2 (0.69%) Oracle BI Publisher
10 2 (0.69%) Oracle Database 11g
10 2 (0.69%) Oracle Reports
11 1 (0.34%) BusinessObjects
11 1 (0.34%) Crystal Reports
11 1 (0.34%) DB2
11 1 (0.34%) Oracle Database 10g
11 1 (0.34%) RDBMS
11 1 (0.34%) SAP BW
Development Applications
1 5 (1.72%) JIRA
1 5 (1.72%) Subversion
2 2 (0.69%) Jenkins
2 2 (0.69%) Oracle APEX
2 2 (0.69%) Visual Studio Team System
3 1 (0.34%) CA Release Automation
3 1 (0.34%) Git (software)
3 1 (0.34%) JMeter
3 1 (0.34%) Maven
3 1 (0.34%) Oracle Forms
3 1 (0.34%) Selenium
3 1 (0.34%) Visual Studio
General
1 46 (15.81%) Finance
2 26 (8.93%) German Language
3 24 (8.25%) French Language
4 21 (7.22%) Retail
5 16 (5.50%) Italian Language
6 15 (5.15%) Games
6 15 (5.15%) Spanish Language
7 13 (4.47%) Banking
8 12 (4.12%) Legal
9 5 (1.72%) Law
10 2 (0.69%) Automotive
10 2 (0.69%) Back Office
10 2 (0.69%) General Ledger
10 2 (0.69%) Marketing
10 2 (0.69%) Telecoms
11 1 (0.34%) Electronics
11 1 (0.34%) Financial Institution
11 1 (0.34%) Front Office
11 1 (0.34%) Investment Banking
11 1 (0.34%) Mandarin Language
Libraries, Frameworks & Software Standards
1 22 (7.56%) .NET
2 18 (6.19%) HTML
3 15 (5.15%) CSS
4 8 (2.75%) XML
5 7 (2.41%) SOAP
6 6 (2.06%) ASP.NET
7 5 (1.72%) FIX Protocol
7 5 (1.72%) LDAP
7 5 (1.72%) Web Services
8 4 (1.37%) JSON
8 4 (1.37%) REST
9 3 (1.03%) AngularJS
9 3 (1.03%) Middleware
10 2 (0.69%) EDI
10 2 (0.69%) LAMP
10 2 (0.69%) React
10 2 (0.69%) WebSockets
11 1 (0.34%) ASP.NET Web API
11 1 (0.34%) Backbone.js
11 1 (0.34%) KnockoutJS
Miscellaneous
1 32 (11.00%) Analytical Skills
2 15 (5.15%) Self-Motivation
3 14 (4.81%) e-Learning
3 14 (4.81%) Management Information System
4 13 (4.47%) Analytical Mindset
4 13 (4.47%) Replication
5 11 (3.78%) Computer Science
6 8 (2.75%) Fat Client
6 8 (2.75%) Thin Client
6 8 (2.75%) Virtual Team
7 6 (2.06%) Mobile App
8 5 (1.72%) Data Centre
8 5 (1.72%) Hedge funds
9 3 (1.03%) Data Structures
9 3 (1.03%) Linux Command Line
9 3 (1.03%) Microsoft Licensing
9 3 (1.03%) Reinsurance
9 3 (1.03%) Video Conferencing
10 2 (0.69%) Driving Licence
10 2 (0.69%) Online Games
Operating Systems
1 124 (42.61%) Windows
2 78 (26.80%) Linux
3 45 (15.46%) Unix
4 38 (13.06%) Windows Server
5 22 (7.56%) Windows 7
6 21 (7.22%) Windows Server 2012
7 19 (6.53%) Windows Server 2008
8 14 (4.81%) Windows 10
9 8 (2.75%) Apple iOS
10 7 (2.41%) Android
11 5 (1.72%) AIX
11 5 (1.72%) Windows 8
12 4 (1.37%) Windows Server 2003
13 3 (1.03%) Mac OS
13 3 (1.03%) Red Hat Enterprise Linux
14 2 (0.69%) Mac OS X
14 2 (0.69%) VMS
15 1 (0.34%) Solaris
15 1 (0.34%) Windows Vista
15 1 (0.34%) Windows XP
Processes & Methodologies
1 83 (28.52%) ITIL
2 37 (12.71%) Problem-Solving
3 19 (6.53%) Service Management
4 18 (6.19%) Time Management
5 17 (5.84%) Asset Management
6 16 (5.50%) Investment Management
7 15 (5.15%) Project Management
8 13 (4.47%) ITSM
8 13 (4.47%) Problem Management
9 12 (4.12%) Configuration Management
9 12 (4.12%) Incident Management
10 11 (3.78%) B2B
10 11 (3.78%) Continuous Improvement
11 10 (3.44%) Business Continuity
11 10 (3.44%) Customer Requirements
12 9 (3.09%) Agile Software Development
12 9 (3.09%) Data Security
12 9 (3.09%) Software Licensing
13 8 (2.75%) Change Control
13 8 (2.75%) Supplier Management
Programming Languages
1 129 (44.33%) SQL
2 15 (5.15%) VB
3 11 (3.78%) JavaScript
3 11 (3.78%) PowerShell
4 8 (2.75%) Java
5 7 (2.41%) C#
6 6 (2.06%) C++
7 5 (1.72%) Bash Shell
7 5 (1.72%) VB.NET
8 3 (1.03%) C
8 3 (1.03%) PHP
8 3 (1.03%) VBA
8 3 (1.03%) X++
9 2 (0.69%) ActionScript
9 2 (0.69%) ActionScript 2.0
9 2 (0.69%) Perl
9 2 (0.69%) Python
9 2 (0.69%) T-SQL
10 1 (0.34%) Bourne shell
10 1 (0.34%) Korn
Qualifications
1 22 (7.56%) Degree
2 14 (4.81%) Microsoft Certification
3 10 (3.44%) Security Cleared
4 8 (2.75%) CCNA
4 8 (2.75%) Cisco Certification
5 7 (2.41%) Computer Science Degree
6 4 (1.37%) ITIL Certification
6 4 (1.37%) MCSE
6 4 (1.37%) SC Cleared
7 3 (1.03%) A+ Certification
7 3 (1.03%) Network+ Certification
8 2 (0.69%) MCSA
9 1 (0.34%) CCNP
9 1 (0.34%) ITIL Foundation Certificate
9 1 (0.34%) PMI Certification
Quality Assurance & Compliance
1 35 (12.03%) SLA
2 3 (1.03%) ISO/IEC 20000
2 3 (1.03%) ISO/IEC 27001
3 2 (0.69%) GDPR
3 2 (0.69%) ISO 14001
3 2 (0.69%) ISO 9001
3 2 (0.69%) QA
System Software
1 76 (26.12%) Active Directory
2 28 (9.62%) VMware Infrastructure
3 12 (4.12%) Hyper-V
4 5 (1.72%) vSphere
4 5 (1.72%) XenApp
5 4 (1.37%) BitLocker
5 4 (1.37%) Docker
5 4 (1.37%) Virtual Desktop
5 4 (1.37%) XenDesktop
6 2 (0.69%) Terminal Services
7 1 (0.34%) DFS Replication
7 1 (0.34%) ProxySG
Systems Management
1 24 (8.25%) SCCM
2 3 (1.03%) Backup Exec
2 3 (1.03%) SCOM
2 3 (1.03%) Symantec Enterprise Vault
3 2 (0.69%) AirWatch
3 2 (0.69%) SCVMM
4 1 (0.34%) BladeLogic
4 1 (0.34%) Failover Clustering
4 1 (0.34%) Graylog
4 1 (0.34%) Nagios
4 1 (0.34%) WSUS
Vendors
1 126 (43.30%) Microsoft
2 35 (12.03%) VMware
3 25 (8.59%) Cisco
4 24 (8.25%) Citrix
5 17 (5.84%) Oracle
6 10 (3.44%) Aruba
7 9 (3.09%) Apple
7 9 (3.09%) NetApp
8 8 (2.75%) Progress
9 6 (2.06%) Adobe
9 6 (2.06%) Avaya
9 6 (2.06%) SolarWinds
10 5 (1.72%) HP
10 5 (1.72%) Ivanti
10 5 (1.72%) Remedy
10 5 (1.72%) SAP
11 4 (1.37%) Google
11 4 (1.37%) IBM
11 4 (1.37%) Lotus
11 4 (1.37%) Sage