The median annual salary for a Technical Support Analyst was £28,000 in advertised job vacancies in England during the 3 months to 24 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK / England
3 months to
24 Jun 2017
Same period 2016 Same period 2015
Rank 697 708 667
Rank change year-on-year +11 -41  
Permanent jobs requiring a Technical Support Analyst 160 202 286
As % of all permanent IT jobs advertised in England 0.19% 0.22% 0.27%
As % of the Job Titles category 0.20% 0.23% 0.28%
Number of salaries quoted 123 188 264
Median salary £28,000 £30,750 £32,500
Median salary % change year-on-year -8.94% -5.38%  
90% offered a salary of more than £21,100 £21,500 £22,500
10% offered a salary of more than £49,500 £58,250 £50,000
UK excluding London median salary £27,500 £27,500 £25,000
% change year-on-year - +10.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in England. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
England
Permanent job vacancies with a job title containing a recognized job role 79382 89280 100510
As % of all permanent IT job vacancies advertised in England 95.99% 96.54% 96.64%
Number of salaries quoted 65298 76096 83752
Median salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Technical Support Analyst
Job Vacancy Trend in England

The job posting trend of jobs advertised in England that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support Analyst in England over the 3 months to 24 June 2017.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 3 months to 24 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 58 £37,500 -16.66% 2
South East +3 21 £36,500 +32.72% 3
West Midlands +24 20 £25,500 -27.14% 5
East of England +4 17 £40,500 +35.00% 2
Yorkshire -5 15 £25,000 +6.38% 4
North West -37 13 £22,500 -40.78% 4
South West +10 12 £21,000 -32.25% 1
East Midlands +15 4 £30,500 -46.95% 1
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 June 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Technical Support Analyst in the job title.

1 162 (56.64%) Windows
2 110 (38.46%) Microsoft
3 85 (29.72%) Active Directory
4 74 (25.87%) ITIL
5 70 (24.48%) SQL
6 64 (22.38%) Microsoft Office
7 57 (19.93%) Finance
8 52 (18.18%) Windows 7
9 50 (17.48%) VMware
10 48 (16.78%) Office 365
11 46 (16.08%) Windows Server 2008
12 45 (15.73%) Windows Server
13 43 (15.03%) Analytical Skills
14 41 (14.34%) Citrix
15 36 (12.59%) TCP/IP
15 36 (12.59%) MS Exchange
15 36 (12.59%) Windows 10
15 36 (12.59%) Windows Server 2012
16 34 (11.89%) SQL Server
17 33 (11.54%) VMware Infrastructure
18 32 (11.19%) Cisco
18 32 (11.19%) Service Delivery
19 31 (10.84%) DNS
19 31 (10.84%) Linux
19 31 (10.84%) Problem Management
20 26 (9.09%) LAN
21 25 (8.74%) Incident Management
21 25 (8.74%) Performance Tuning
21 25 (8.74%) ITIL Foundation Certificate
22 24 (8.39%) DHCP

Technical Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (12.59%) MS Exchange
2 20 (6.99%) IIS
3 13 (4.55%) Exchange Server 2010
4 9 (3.15%) Exchange Server 2007
5 7 (2.45%) Exchange Server 2003
5 7 (2.45%) Exchange Server 2013
6 4 (1.40%) Apache
6 4 (1.40%) CMS
6 4 (1.40%) Skype for Business
7 3 (1.05%) Blackberry Enterprise Server
7 3 (1.05%) SharePoint
8 2 (0.70%) Alfresco
8 2 (0.70%) JBoss
8 2 (0.70%) Joomla!
8 2 (0.70%) Tomcat
8 2 (0.70%) WebLogic
8 2 (0.70%) WebSphere
9 1 (0.35%) IBM Notes
Applications
1 64 (22.38%) Microsoft Office
2 12 (4.20%) Microsoft Excel
3 7 (2.45%) Microsoft PowerPoint
4 2 (0.70%) MS Visio
5 1 (0.35%) AutoCAD
5 1 (0.35%) Microsoft Project
5 1 (0.35%) Pro/ENGINEER
5 1 (0.35%) PTC Creo
5 1 (0.35%) Vectorworks
Business Applications
1 23 (8.04%) RiskWrite
2 3 (1.05%) Dynamics CRM
3 2 (0.70%) Dynamics AX
3 2 (0.70%) Postilion
3 2 (0.70%) SAP BPC
4 1 (0.35%) Infor M3
4 1 (0.35%) Loan IQ
4 1 (0.35%) NetSuite
4 1 (0.35%) SAP ERP
4 1 (0.35%) WebTrends
Cloud Services
1 48 (16.78%) Office 365
2 14 (4.90%) Microsoft Azure
3 9 (3.15%) SaaS
4 3 (1.05%) Amazon AWS
5 2 (0.70%) GitHub
6 1 (0.35%) Adobe Creative Cloud
6 1 (0.35%) G Suite
6 1 (0.35%) OneDrive
Communications & Networking
1 36 (12.59%) TCP/IP
2 31 (10.84%) DNS
3 26 (9.09%) LAN
4 24 (8.39%) DHCP
5 20 (6.99%) SAN
6 17 (5.94%) Firewall
7 15 (5.24%) WAN
8 13 (4.55%) ADSL
8 13 (4.55%) NAS
9 11 (3.85%) VoIP
10 10 (3.50%) Skype
11 9 (3.15%) Internet
11 9 (3.15%) Network Security
12 6 (2.10%) Broadband
12 6 (2.10%) LDAP
12 6 (2.10%) SSL
12 6 (2.10%) WebEx
12 6 (2.10%) Wi-Fi
13 4 (1.40%) FTP
13 4 (1.40%) Telepresence
Database & Business Intelligence
1 34 (11.89%) SQL Server
2 9 (3.15%) SQL Server 2008
3 5 (1.75%) MongoDB
3 5 (1.75%) QlikView
3 5 (1.75%) SQL Server 2012
4 4 (1.40%) Oracle Database
4 4 (1.40%) Qlik Sense
4 4 (1.40%) SQL Server 2014
5 3 (1.05%) Big Data
6 2 (0.70%) Data Warehouse
6 2 (0.70%) MS Access
6 2 (0.70%) MySQL
6 2 (0.70%) SAP BW
6 2 (0.70%) SAP Data Services
6 2 (0.70%) SAP HANA
6 2 (0.70%) SQL Server Integration Services
6 2 (0.70%) SQL Server Reporting Services
7 1 (0.35%) Blockchain
7 1 (0.35%) Informix
7 1 (0.35%) SQL Server 2000
Development Applications
1 23 (8.04%) Eclipse
1 23 (8.04%) VersionOne
2 6 (2.10%) MSI
3 4 (1.40%) Talend Open Studio
4 2 (0.70%) Jenkins
4 2 (0.70%) Maven
4 2 (0.70%) Oracle Forms
4 2 (0.70%) Subversion
5 1 (0.35%) SQL Server Management Studio (SSMS)
General
1 57 (19.93%) Finance
2 18 (6.29%) Retail
3 14 (4.90%) Legal
4 8 (2.80%) Front Office
4 8 (2.80%) Law
5 7 (2.45%) Banking
6 6 (2.10%) Marketing
7 5 (1.75%) French Language
7 5 (1.75%) Manufacturing
8 4 (1.40%) Telecoms
9 3 (1.05%) Back Office
9 3 (1.05%) Electronics
9 3 (1.05%) Mandarin Language
10 2 (0.70%) Automotive
10 2 (0.70%) Billing
10 2 (0.70%) Games
10 2 (0.70%) German Language
11 1 (0.35%) Advertising
11 1 (0.35%) Investment Banking
11 1 (0.35%) Italian Language
Libraries, Frameworks & Software Standards
1 16 (5.59%) .NET
2 10 (3.50%) HTML
2 10 (3.50%) Web Services
3 6 (2.10%) ASP.NET
3 6 (2.10%) CSS
3 6 (2.10%) XMPP
4 5 (1.75%) XML
5 4 (1.40%) .NET Framework
6 3 (1.05%) CCXML
6 3 (1.05%) VXML
7 2 (0.70%) Ajax
7 2 (0.70%) AngularJS
7 2 (0.70%) Backbone.js
7 2 (0.70%) COM
7 2 (0.70%) Ember.js
7 2 (0.70%) Hibernate
7 2 (0.70%) ODBC
7 2 (0.70%) React
7 2 (0.70%) Spring
7 2 (0.70%) WSDL
Miscellaneous
1 43 (15.03%) Analytical Skills
2 23 (8.04%) iSeries
3 11 (3.85%) Clustering
3 11 (3.85%) iPad
4 8 (2.80%) Enterprise Storage
5 7 (2.45%) Data Centre
6 6 (2.10%) Blackberry
6 6 (2.10%) Management Information System
6 6 (2.10%) Smartphone
7 4 (1.40%) BYOD
7 4 (1.40%) Driving Licence
7 4 (1.40%) Enterprise Software
7 4 (1.40%) Mobile App
7 4 (1.40%) Video Conferencing
8 3 (1.05%) Computer Science
8 3 (1.05%) Life Science
9 2 (0.70%) SWIFT
10 1 (0.35%) CCTV
10 1 (0.35%) Derivative
10 1 (0.35%) Equity Derivative
Operating Systems
1 162 (56.64%) Windows
2 52 (18.18%) Windows 7
3 46 (16.08%) Windows Server 2008
4 45 (15.73%) Windows Server
5 36 (12.59%) Windows 10
5 36 (12.59%) Windows Server 2012
6 31 (10.84%) Linux
7 17 (5.94%) Unix
8 15 (5.24%) Android
9 14 (4.90%) Apple iOS
10 13 (4.55%) Mac OS X
11 12 (4.20%) Windows 8
12 10 (3.50%) Windows Server 2003
13 5 (1.75%) Windows 2000
14 3 (1.05%) Windows Vista
14 3 (1.05%) Windows XP
15 2 (0.70%) Mac OS
15 2 (0.70%) Solaris
15 2 (0.70%) SUSE
15 2 (0.70%) Windows NT
Processes & Methodologies
1 74 (25.87%) ITIL
2 32 (11.19%) Service Delivery
3 31 (10.84%) Problem Management
4 25 (8.74%) Incident Management
4 25 (8.74%) Performance Tuning
5 23 (8.04%) Change Control
5 23 (8.04%) Trend Analysis
6 19 (6.64%) Project Management
7 10 (3.50%) Agile Software Development
7 10 (3.50%) Case Management
7 10 (3.50%) Load Balancing
7 10 (3.50%) Workflow
8 9 (3.15%) Service Management
9 8 (2.80%) E-Commerce
9 8 (2.80%) Mathematics
9 8 (2.80%) Server Building
10 6 (2.10%) Infrastructure Monitoring
10 6 (2.10%) Performance Metrics
10 6 (2.10%) Security Patching
10 6 (2.10%) Service Desk Management
Programming Languages
1 70 (24.48%) SQL
2 16 (5.59%) Java
3 15 (5.24%) C#
4 14 (4.90%) VBA
5 8 (2.80%) JavaScript
5 8 (2.80%) Python
6 6 (2.10%) Bash Shell
6 6 (2.10%) PowerShell
7 5 (1.75%) R
8 4 (1.40%) MATLAB
8 4 (1.40%) VB
9 3 (1.05%) Korn
9 3 (1.05%) PHP
10 2 (0.70%) C++
10 2 (0.70%) Delphi
10 2 (0.70%) Pascal
10 2 (0.70%) Perl
10 2 (0.70%) Shell Script
11 1 (0.35%) C
11 1 (0.35%) VB.NET
Qualifications
1 25 (8.74%) ITIL Foundation Certificate
2 20 (6.99%) Degree
3 15 (5.24%) Microsoft Certification
4 12 (4.20%) CCNA
4 12 (4.20%) Cisco Certification
5 9 (3.15%) MCP
6 7 (2.45%) MCSE
6 7 (2.45%) Security Cleared
7 4 (1.40%) Network+ Certification
8 3 (1.05%) A+ Certification
8 3 (1.05%) CompTIA Security+
8 3 (1.05%) MCSA
8 3 (1.05%) SC Cleared
8 3 (1.05%) Security+ Certification
9 2 (0.70%) ITIL Certification
9 2 (0.70%) MCTS
10 1 (0.35%) MCITP
10 1 (0.35%) MOS
10 1 (0.35%) Numerate Degree
10 1 (0.35%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 15 (5.24%) SLA
2 8 (2.80%) ISO/IEC 20000
3 7 (2.45%) ISO/IEC 27001
4 6 (2.10%) BS25999
5 1 (0.35%) Data Quality
5 1 (0.35%) GDPR
System Software
1 85 (29.72%) Active Directory
2 33 (11.54%) VMware Infrastructure
3 22 (7.69%) XenApp
4 21 (7.34%) Hyper-V
5 14 (4.90%) VMware ESXi
5 14 (4.90%) XenServer
6 13 (4.55%) vSphere
7 6 (2.10%) Microsoft App-V
8 4 (1.40%) Virtual Machines
9 3 (1.05%) XenDesktop
10 2 (0.70%) Samba
10 2 (0.70%) Terminal Services
10 2 (0.70%) Virtual Servers
11 1 (0.35%) Citrix Presentation Server
Systems Management
1 20 (6.99%) Backup Exec
2 15 (5.24%) SCCM
3 13 (4.55%) Norton AntiVirus
4 9 (3.15%) Microsoft Clustering
5 7 (2.45%) Microsoft Intune
6 6 (2.10%) SCOM
7 5 (1.75%) OpenView
8 2 (0.70%) Nagios
8 2 (0.70%) vCenter Server
9 1 (0.35%) Tivoli
9 1 (0.35%) Tivoli Storage Manager
9 1 (0.35%) WSUS
Vendors
1 110 (38.46%) Microsoft
2 50 (17.48%) VMware
3 41 (14.34%) Citrix
4 32 (11.19%) Cisco
5 15 (5.24%) NetApp
6 14 (4.90%) Symantec
7 12 (4.20%) Oracle
8 11 (3.85%) Remedy
9 10 (3.50%) Veeam
10 9 (3.15%) Apple
11 8 (2.80%) HP
12 7 (2.45%) Bloomberg
12 7 (2.45%) Dell
13 6 (2.10%) EMC
13 6 (2.10%) EqualLogic
14 5 (1.75%) Avaya
14 5 (1.75%) Google
14 5 (1.75%) Isilon
14 5 (1.75%) Juniper
14 5 (1.75%) ServiceNow
Guildford, Surrey
Spectrum IT Recruitment (South) Ltd
Salary: £16000 - £19000 per annum
Posted: Yesterday
London
Ashdown IT
Salary: £20000 - £24000 per annum
Posted: Yesterday
Manchester, Lancashire
Burns Sheehan
Salary: £25000 - £28000.00 per annum + Flexible Benefits
Posted: 2 days ago
East Riding
Greywood Associates Limited
Salary: £20000 - £30000 per annum + bens
Posted: 2 days ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: £34,000 per annum + 5% Bonus, Childcare vouchers, Free Gym, Shares
Posted: Yesterday
Cambridge, Cambridgeshire
Understanding Recruitment
Salary: £20000.00 - £25000.00 per annum + benefits
Posted: 5 days ago
Manchester, Lancashire
Blue Octopus Recruitment LLP
Salary: Salary £20,124 plus benefits
Posted: Yesterday
Solihull, West Midlands (County)
Senitor Associates
Salary: £18000 - £25000 per annum + Great Company + Bonus
Posted: 5 days ago
Buckinghamshire
Nationwide People Ltd
Salary: £28000 Per Annum Benefits and car allowance
Posted: 3 days ago
Birmingham, West Midlands (County)
CHM Recruit
Salary: £30,300 per annum
Posted: 5 days ago
Chippenham, Wiltshire
Redrock Consulting Ltd
Salary: £16000 - £19500 per annum + Benefits
Posted: 4 days ago
Dewsbury
Hays Specialist Recruitment
Salary: £25000.00 - £30000.00 per annum + Benefits
Posted: 14 days ago
York, North Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £24000.00 per annum + Benefits
Posted: 5 days ago
Solihull, West Midlands (County)
Burns Sheehan
Salary: £30000.00 - £45000.00 per annum + Bonus
Posted: 4 days ago
Solihull, West Midlands (County)
RecruitmentRevolution.com Limited
Salary: From £24,000 to £27,000 per annum + shift allowance + Benefits
Posted: 5 days ago
Stockport
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 16 days ago
Burnley
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £23000.00 per annum
Posted: 22 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum
Posted: 18 days ago
Nottinghamshire
Nigel Frank International
Salary: £40000 - £45000 per annum
Posted: 17 days ago
Wakefield
Hays Specialist Recruitment
Salary: £20000.00 - £25000.00 per annum
Posted: 18 days ago