Period
to 18 November 2017

The median annual salary for a Technical Support Analyst was £29,000 in advertised job vacancies in England during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK > England
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 829 854 758
Rank change year-on-year +25 -96 -8
Permanent jobs requiring a Technical Support Analyst 332 340 557
As % of all permanent IT jobs advertised in England 0.20% 0.19% 0.27%
As % of the Job Titles category 0.21% 0.20% 0.28%
Number of salaries quoted 285 308 496
England median annual salary £29,000 £28,500 £28,000
Median salary % change year-on-year +1.75% +1.79% -12.50%
10th Percentile £21,000 £19,750 £20,875
90th Percentile £50,750 £43,750 £44,750
UK median annual salary £29,000 £28,000 £27,500
% change year-on-year +3.57% +1.82% -14.06%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 160513 172941 198856
% of permanent IT jobs with a recognized job title 95.70% 96.50% 96.51%
Number of salaries quoted 129735 146008 166765
England median annual salary £50,000 £47,500 £46,000
Median salary % change year-on-year +5.26% +3.26% +2.22%
10th Percentile £27,500 £27,250 £26,250
90th Percentile £78,750 £77,500 £75,000
UK median annual salary £48,000 £47,500 £45,000
% change year-on-year +1.05% +5.56% -

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support Analyst in England over the 6 months to 18 November 2017.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +47 122 £37,500 -1.32% 5
South East -7 76 £27,500 +10.00% 5
North of England +9 55 £25,000 -7.41%
Midlands +25 36 £25,500 +2.00% 2
Yorkshire +27 29 £25,000 -
West Midlands +19 28 £25,500 +15.91% 1
South West -12 28 £22,500 -30.77%
North West -7 26 £25,000 -15.25%
East of England +4 18 £23,000 -23.33% 1
East Midlands +37 8 £39,500 +50.48% 1
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 18 November 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the England region featuring Technical Support Analyst in the job title.

1 147 (44.28%) Windows
2 129 (38.86%) Microsoft
3 102 (30.72%) SQL
4 83 (25.00%) Active Directory
5 78 (23.49%) Finance
6 60 (18.07%) Windows Server
7 57 (17.17%) ITIL
8 55 (16.57%) Microsoft Office
8 55 (16.57%) VMware
9 53 (15.96%) Windows 7
10 44 (13.25%) Degree
10 44 (13.25%) SQL Server
11 40 (12.05%) VMware Infrastructure
11 40 (12.05%) Windows Server 2008
12 39 (11.75%) Office 365
13 38 (11.45%) Windows 10
14 37 (11.14%) Firewall
15 36 (10.84%) Cisco
16 35 (10.54%) Linux
16 35 (10.54%) MS Exchange
17 33 (9.94%) Citrix
17 33 (9.94%) Windows Server 2012
18 32 (9.64%) Incident Management
18 32 (9.64%) TCP/IP
18 32 (9.64%) DNS
19 27 (8.13%) SCCM
19 27 (8.13%) Analytical Skills
20 26 (7.83%) DHCP
21 25 (7.53%) Microsoft Excel
21 25 (7.53%) Problem Management

Technical Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 35 (10.54%) MS Exchange
2 19 (5.72%) IIS
3 14 (4.22%) SharePoint
4 13 (3.92%) Apache
5 10 (3.01%) Tomcat
6 8 (2.41%) Exchange Server 2010
7 6 (1.81%) JBoss
7 6 (1.81%) Skype for Business
8 5 (1.51%) GlassFish
8 5 (1.51%) Mule
9 3 (0.90%) Blackberry Enterprise Server
9 3 (0.90%) CMS
9 3 (0.90%) Exchange Server 2003
9 3 (0.90%) Exchange Server 2007
9 3 (0.90%) Gentran
10 2 (0.60%) WordPress
11 1 (0.30%) Confluence
11 1 (0.30%) Exchange Server 2013
11 1 (0.30%) nginx
11 1 (0.30%) WebLogic
Applications
1 55 (16.57%) Microsoft Office
2 25 (7.53%) Microsoft Excel
3 17 (5.12%) Microsoft PowerPoint
3 17 (5.12%) MS Visio
4 1 (0.30%) Maya
4 1 (0.30%) Microsoft Project
Business Applications
1 13 (3.92%) RiskWrite
2 6 (1.81%) Dynamics AX
3 5 (1.51%) ResourceLink
4 2 (0.60%) Dynamics CRM
4 2 (0.60%) NetSuite
4 2 (0.60%) SAP BPC
5 1 (0.30%) Dynamics NAV
5 1 (0.30%) Eloqua
5 1 (0.30%) Infor M3
5 1 (0.30%) MetaTrader
5 1 (0.30%) Oracle ERP
5 1 (0.30%) SAP ERP
5 1 (0.30%) Unit4 Business World
Cloud Services
1 39 (11.75%) Office 365
2 15 (4.52%) Microsoft Azure
3 9 (2.71%) Mimecast
3 9 (2.71%) SaaS
4 4 (1.20%) G Suite
5 3 (0.90%) Adobe Creative Cloud
5 3 (0.90%) Cloud Computing
6 2 (0.60%) Dynamics 365
7 1 (0.30%) Amazon AWS
7 1 (0.30%) Salesforce Sales Cloud
Communications & Networking
1 37 (11.14%) Firewall
2 32 (9.64%) DNS
2 32 (9.64%) TCP/IP
3 26 (7.83%) DHCP
4 17 (5.12%) LAN
5 16 (4.82%) WAN
6 15 (4.52%) VoIP
7 14 (4.22%) VPN
8 12 (3.61%) Remote Desktop
9 10 (3.01%) ADSL
9 10 (3.01%) Internet
9 10 (3.01%) SAN
10 9 (2.71%) Broadband
11 8 (2.41%) VLAN
11 8 (2.41%) Wireless
12 7 (2.11%) HTTPS
12 7 (2.11%) Skype
13 6 (1.81%) HTTP
13 6 (1.81%) NAS
14 5 (1.51%) Reverse Proxy
Database & Business Intelligence
1 44 (13.25%) SQL Server
2 9 (2.71%) MySQL
2 9 (2.71%) Oracle Database
3 6 (1.81%) SQL Server 2008
3 6 (1.81%) SQL Server Reporting Services
4 5 (1.51%) QlikView
4 5 (1.51%) SQL Server 2012
5 4 (1.20%) Blockchain
5 4 (1.20%) Qlik Sense
5 4 (1.20%) SQL Server 2000
6 3 (0.90%) SQL Server 2005
6 3 (0.90%) SQL Server Analysis Services
6 3 (0.90%) SQL Server Integration Services
7 2 (0.60%) Electronic Patient Records
7 2 (0.60%) SAP BW
7 2 (0.60%) SAP Data Services
7 2 (0.60%) SAP HANA
8 1 (0.30%) Big Data
8 1 (0.30%) Relational Database
8 1 (0.30%) SQL Server 2014
Development Applications
1 15 (4.52%) JIRA
2 13 (3.92%) Eclipse
2 13 (3.92%) Talend Open Studio
2 13 (3.92%) VersionOne
3 5 (1.51%) PROIV
4 4 (1.20%) Subversion
5 3 (0.90%) MSI
6 2 (0.60%) SQL Server Management Studio (SSMS)
General
1 78 (23.49%) Finance
2 23 (6.93%) Retail
3 17 (5.12%) Legal
4 15 (4.52%) Law
4 15 (4.52%) Marketing
5 13 (3.92%) Banking
6 12 (3.61%) Front Office
7 9 (2.71%) Manufacturing
8 7 (2.11%) Advertising
9 6 (1.81%) German Language
10 5 (1.51%) Games
10 5 (1.51%) Spanish Language
11 4 (1.20%) French Language
11 4 (1.20%) Italian Language
12 3 (0.90%) Back Office
12 3 (0.90%) Investment Banking
13 2 (0.60%) Automotive
13 2 (0.60%) Billing
13 2 (0.60%) Electronics
13 2 (0.60%) Financial Institution
Libraries, Frameworks & Software Standards
1 15 (4.52%) .NET
2 11 (3.31%) HTML
3 10 (3.01%) XML
4 8 (2.41%) FIX Protocol
5 7 (2.11%) CSS
5 7 (2.11%) XSLT
6 6 (1.81%) ASP.NET
7 5 (1.51%) ODBC
7 5 (1.51%) SAML
8 4 (1.20%) .NET Framework
9 3 (0.90%) XMPP
10 2 (0.60%) JSON
10 2 (0.60%) Oracle GoldenGate
11 1 (0.30%) FIXML
11 1 (0.30%) J2EE
11 1 (0.30%) jQuery
11 1 (0.30%) Middleware
11 1 (0.30%) Web Services
Miscellaneous
1 27 (8.13%) Analytical Skills
2 20 (6.02%) Computer Science
3 13 (3.92%) Data Centre
3 13 (3.92%) iSeries
4 7 (2.11%) Smartphone
5 6 (1.81%) Driving Licence
6 5 (1.51%) Hedge funds
6 5 (1.51%) iPhone
6 5 (1.51%) Life Science
7 4 (1.20%) Blackberry
7 4 (1.20%) Enterprise Storage
7 4 (1.20%) Fintech
7 4 (1.20%) Management Information System
8 3 (0.90%) e-Learning
8 3 (0.90%) iPad
8 3 (0.90%) Mobile App
8 3 (0.90%) Replication
9 2 (0.60%) Enterprise Software
9 2 (0.60%) Fat Client
9 2 (0.60%) Social Network
Operating Systems
1 147 (44.28%) Windows
2 60 (18.07%) Windows Server
3 53 (15.96%) Windows 7
4 40 (12.05%) Windows Server 2008
5 38 (11.45%) Windows 10
6 35 (10.54%) Linux
7 33 (9.94%) Windows Server 2012
8 24 (7.23%) Windows 8
9 21 (6.33%) Unix
10 7 (2.11%) Windows Server 2003
11 6 (1.81%) AIX
11 6 (1.81%) Solaris
12 5 (1.51%) Android
12 5 (1.51%) Windows XP
13 4 (1.20%) CentOS
13 4 (1.20%) Mac OS
13 4 (1.20%) Windows Vista
14 1 (0.30%) Mac OS X
14 1 (0.30%) Mac OS X Server
14 1 (0.30%) SUSE
Processes & Methodologies
1 57 (17.17%) ITIL
2 32 (9.64%) Incident Management
3 25 (7.53%) Problem Management
4 22 (6.63%) Mathematics
5 19 (5.72%) Change Management
6 18 (5.42%) Process Improvement
7 17 (5.12%) Agile Software Development
8 15 (4.52%) ERP
8 15 (4.52%) Service Delivery
9 11 (3.31%) Change Control
9 11 (3.31%) CRM
9 11 (3.31%) Performance Tuning
10 10 (3.01%) Analytics
10 10 (3.01%) Trend Analysis
11 9 (2.71%) High Availability
11 9 (2.71%) Root Cause Analysis
12 8 (2.41%) Project Management
12 8 (2.41%) Stakeholder Management
12 8 (2.41%) Task Automation
12 8 (2.41%) User Acceptance Testing
Programming Languages
1 102 (30.72%) SQL
2 15 (4.52%) Java
2 15 (4.52%) Python
3 14 (4.22%) C#
4 11 (3.31%) Shell Script
5 10 (3.01%) PowerShell
6 8 (2.41%) VBA
7 6 (1.81%) Bash Shell
7 6 (1.81%) JavaScript
7 6 (1.81%) Korn
8 5 (1.51%) R
9 4 (1.20%) MATLAB
9 4 (1.20%) T-SQL
9 4 (1.20%) X++
10 3 (0.90%) Google Apps Script
10 3 (0.90%) Perl
11 2 (0.60%) C++
11 2 (0.60%) PHP
12 1 (0.30%) C
12 1 (0.30%) VB
Qualifications
1 44 (13.25%) Degree
2 15 (4.52%) ITIL Foundation Certificate
3 12 (3.61%) Microsoft Certification
4 11 (3.31%) Security Cleared
5 8 (2.41%) MCSE
6 6 (1.81%) MCP
7 5 (1.51%) CCNA
7 5 (1.51%) CESG Certified Professional
7 5 (1.51%) Cisco Certification
7 5 (1.51%) CISM
7 5 (1.51%) CISSP
7 5 (1.51%) ITIL Certification
7 5 (1.51%) SC Cleared
8 4 (1.20%) Computer Science Degree
9 3 (0.90%) MCSA
10 2 (0.60%) HND
10 2 (0.60%) VMware Certified Professional (VCP)
11 1 (0.30%) A+ Certification
11 1 (0.30%) MCITP
11 1 (0.30%) Network+ Certification
Quality Assurance & Compliance
1 24 (7.23%) SLA
2 5 (1.51%) Cyber Essentials
2 5 (1.51%) GDPR
3 4 (1.20%) BS25999
3 4 (1.20%) ISO/IEC 20000
3 4 (1.20%) ISO/IEC 27001
4 1 (0.30%) QA
System Software
1 83 (25.00%) Active Directory
2 40 (12.05%) VMware Infrastructure
3 16 (4.82%) Hyper-V
3 16 (4.82%) XenApp
4 14 (4.22%) XenDesktop
5 11 (3.31%) vSphere
6 8 (2.41%) Virtual Desktop
7 5 (1.51%) Samba
7 5 (1.51%) Virtual Servers
8 4 (1.20%) Docker
9 3 (0.90%) Microsoft App-V
9 3 (0.90%) Terminal Services
9 3 (0.90%) XenServer
10 2 (0.60%) BitLocker
10 2 (0.60%) Firmware
10 2 (0.60%) Virtual Machines
11 1 (0.30%) KVM
11 1 (0.30%) NFS
11 1 (0.30%) Postfix
11 1 (0.30%) VMware ESXi
Systems Management
1 27 (8.13%) SCCM
2 9 (2.71%) Backup Exec
3 6 (1.81%) WSUS
4 4 (1.20%) SCOM
5 3 (0.90%) Norton AntiVirus
6 2 (0.60%) Control-M
6 2 (0.60%) Microsoft Clustering
6 2 (0.60%) Oracle Statspack
6 2 (0.60%) SCSM
6 2 (0.60%) Systems Management Server (SMS)
6 2 (0.60%) vCenter Server
7 1 (0.30%) ITRS Geneos
7 1 (0.30%) Nagios
7 1 (0.30%) Oracle Enterprise Manager
7 1 (0.30%) Simpana
7 1 (0.30%) XenMobile
Vendors
1 129 (38.86%) Microsoft
2 55 (16.57%) VMware
3 36 (10.84%) Cisco
4 33 (9.94%) Citrix
5 21 (6.33%) Oracle
6 13 (3.92%) Talend
7 10 (3.01%) NetApp
8 9 (2.71%) iManage
8 9 (2.71%) Veeam
9 8 (2.41%) Apple
9 8 (2.41%) Aruba
9 8 (2.41%) Meraki
9 8 (2.41%) SAP
10 7 (2.11%) Sophos
11 6 (1.81%) Dell
11 6 (1.81%) HP
11 6 (1.81%) Polycom
11 6 (1.81%) Salesforce.com
12 5 (1.51%) NGA Human Resources
12 5 (1.51%) Syncsort