Period
to 24 September 2018

The median annual salary for a Technical Support Analyst was £32,500 in advertised job vacancies in England during the 6 months to 24 September 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
UK > England
6 months to
24 Sep 2018
Same period 2017 Same period 2016
Rank 818 853 851
Rank change year-on-year +35 -2 -79
Permanent jobs requiring a Technical Support Analyst 304 319 365
As % of all permanent IT jobs advertised in England 0.20% 0.19% 0.20%
As % of the Job Titles category 0.20% 0.20% 0.21%
Number of salaries quoted 270 256 335
England median annual salary £32,500 £27,500 £30,500
Median salary % change year-on-year +18.18% -9.84% +7.02%
10th Percentile £20,000 £19,750 £20,500
90th Percentile £45,500 £49,375 £52,500
UK median annual salary £32,500 £27,500 £30,000
% change year-on-year +18.18% -8.33% +9.09%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
England
Permanent vacancies in England with a recognized job title 149,264 157,329 175,667
% of permanent IT jobs with a recognized job title 96.10% 95.96% 96.59%
Number of salaries quoted 121,214 127,003 149,044
England median annual salary £50,000 £48,500 £47,500
Median salary % change year-on-year +3.09% +2.11% +5.56%
10th Percentile £27,500 £27,500 £27,000
90th Percentile £82,500 £80,000 £77,500
UK median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Technical Support Analyst
Job Vacancy Trend in England

Job postings that featured Technical Support Analyst in the job title as a percentage of all IT jobs advertised in England.

Job vacancy trend for Technical Support Analyst in England

Technical Support Analyst
Salary Trend in England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in England.

Salary trend for Technical Support Analyst in England

Technical Support Analyst
Salary Histogram in England

The salary distribution of IT jobs citing Technical Support Analyst in England over the 6 months to 24 September 2018.

Salary histogram for Technical Support Analyst in England

Technical Support Analyst
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the England region over the 6 months to 24 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +42 106 £32,500 +18.18% 9
London +14 85 £35,000 -6.67% 10
North of England +35 59 £24,000 +6.67% 5
Yorkshire +30 26 £24,000 +6.67% 2
North West +20 26 £30,000 +13.21% 3
Midlands +1 24 £32,500 +25.00% 2
East of England +4 19 £32,500 +8.33% 3
West Midlands +3 15 £33,000 +22.22% 2
South West -22 13 £25,750 +15.73% 2
East Midlands +4 9 £29,000 +16.00%
North East - 7 £20,000 -
Technical Support Analyst
UK

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in England

For the 6 months to 24 September 2018, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring Technical Support Analyst in the job title.

1 141 (46.38%) Microsoft
2 136 (44.74%) Windows
3 118 (38.82%) SQL
4 87 (28.62%) Active Directory
5 83 (27.30%) ITIL
6 70 (23.03%) Linux
7 58 (19.08%) SQL Server
8 54 (17.76%) Windows Server
9 52 (17.11%) Microsoft Office
10 50 (16.45%) Problem-Solving
11 47 (15.46%) VMware
12 44 (14.47%) Finance
13 42 (13.82%) Office 365
14 38 (12.50%) Service Management
14 38 (12.50%) Firewall
14 38 (12.50%) Analytical Skills
15 37 (12.17%) VMware Infrastructure
16 36 (11.84%) SLA
17 34 (11.18%) Windows Server 2008
18 33 (10.86%) Windows 7
19 32 (10.53%) Unix
19 32 (10.53%) MS Exchange
20 31 (10.20%) Citrix
21 30 (9.87%) Cisco
21 30 (9.87%) DNS
22 29 (9.54%) TCP/IP
23 26 (8.55%) French Language
23 26 (8.55%) LAN
24 25 (8.22%) Asset Management
24 25 (8.22%) Time Management

Technical Support Analyst Skill Set
Co-occurring IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (10.53%) MS Exchange
2 20 (6.58%) IIS
3 16 (5.26%) Exchange Server 2010
4 6 (1.97%) BizTalk Server
5 5 (1.64%) Apache
5 5 (1.64%) SharePoint
6 4 (1.32%) Exchange Server 2013
6 4 (1.32%) IBM Notes
6 4 (1.32%) Skype for Business
6 4 (1.32%) Tomcat
7 1 (0.33%) CMS
7 1 (0.33%) NetWeaver
Applications
1 52 (17.11%) Microsoft Office
2 20 (6.58%) Microsoft Excel
3 9 (2.96%) Microsoft PowerPoint
4 4 (1.32%) MS Visio
5 2 (0.66%) Microsoft Project
6 1 (0.33%) AutoCAD
6 1 (0.33%) Revit
Business Applications
1 8 (2.63%) Infor SunSystems
1 8 (2.63%) ReMetrica
2 4 (1.32%) Sage X3
3 1 (0.33%) Dynamics AX
3 1 (0.33%) Oracle Applications
3 1 (0.33%) Oracle Assets
3 1 (0.33%) Oracle EBS
3 1 (0.33%) Oracle EBS R12
3 1 (0.33%) Oracle iProcurement
3 1 (0.33%) Oracle Payables
3 1 (0.33%) Oracle Procure-to-Pay
3 1 (0.33%) Oracle Receivables
3 1 (0.33%) Sage 200
3 1 (0.33%) SAP Forecasting and Replenishment
Cloud Services
1 42 (13.82%) Office 365
2 25 (8.22%) Microsoft Azure
3 11 (3.62%) Amazon AWS
4 9 (2.96%) SaaS
5 6 (1.97%) Adobe Creative Cloud
6 3 (0.99%) Cloud Computing
6 3 (0.99%) G Suite
7 2 (0.66%) Akamai
7 2 (0.66%) Amazon EC2
7 2 (0.66%) Mimecast
Communications & Networking
1 38 (12.50%) Firewall
2 30 (9.87%) DNS
3 29 (9.54%) TCP/IP
4 26 (8.55%) LAN
5 20 (6.58%) DHCP
5 20 (6.58%) WAN
6 18 (5.92%) SAN
7 15 (4.93%) Wi-Fi
7 15 (4.93%) Wireless
8 14 (4.61%) Network Security
9 13 (4.28%) VPN
9 13 (4.28%) WLAN
10 12 (3.95%) VLAN
11 11 (3.62%) Remote Desktop
12 9 (2.96%) FTP
12 9 (2.96%) SSL
13 8 (2.63%) SSH
14 7 (2.30%) Ethernet
14 7 (2.30%) MPLS
15 6 (1.97%) HTTP
Database & Business Intelligence
1 58 (19.08%) SQL Server
2 13 (4.28%) MySQL
3 8 (2.63%) NoSQL
3 8 (2.63%) SQL Server 2008
4 4 (1.32%) MS Access
5 3 (0.99%) Oracle Database
6 2 (0.66%) Big Data
6 2 (0.66%) Couchbase
6 2 (0.66%) Informix
6 2 (0.66%) MongoDB
6 2 (0.66%) Relational Database
6 2 (0.66%) SQL Server 2005
7 1 (0.33%) Blockchain
7 1 (0.33%) BusinessObjects
7 1 (0.33%) Ingres
7 1 (0.33%) Oracle Database 10g
7 1 (0.33%) Oracle Database 11g
7 1 (0.33%) Oracle Reports
7 1 (0.33%) RDBMS
7 1 (0.33%) SQL Server 2014
Development Applications
1 10 (3.29%) JIRA
2 1 (0.33%) ClearQuest
2 1 (0.33%) MSBuild
2 1 (0.33%) Octopus Deploy
2 1 (0.33%) Oracle APEX
2 1 (0.33%) TeamCity
General
1 44 (14.47%) Finance
2 26 (8.55%) French Language
3 22 (7.24%) German Language
3 22 (7.24%) Italian Language
3 22 (7.24%) Retail
3 22 (7.24%) Spanish Language
4 14 (4.61%) Games
5 9 (2.96%) Banking
6 6 (1.97%) Marketing
7 5 (1.64%) Front Office
7 5 (1.64%) Local Government
8 3 (0.99%) Law
9 2 (0.66%) Arabic Language
9 2 (0.66%) Automotive
9 2 (0.66%) Back Office
9 2 (0.66%) Legal
9 2 (0.66%) Polish Language
9 2 (0.66%) Russian Language
9 2 (0.66%) Swedish Language
10 1 (0.33%) Electronics
Libraries, Frameworks & Software Standards
1 18 (5.92%) .NET
2 15 (4.93%) HTML
3 11 (3.62%) CSS
4 8 (2.63%) REST
5 7 (2.30%) SOAP
5 7 (2.30%) XML
6 6 (1.97%) RabbitMQ
7 5 (1.64%) 802.1X
7 5 (1.64%) JSON
8 4 (1.32%) FIX Protocol
9 3 (0.99%) ASP.NET
10 2 (0.66%) AngularJS
10 2 (0.66%) LDAP
10 2 (0.66%) React
10 2 (0.66%) Web Services
10 2 (0.66%) WebSockets
11 1 (0.33%) iOS SDK
11 1 (0.33%) Node.js
11 1 (0.33%) SAP Fiori
11 1 (0.33%) XSLT
Miscellaneous
1 38 (12.50%) Analytical Skills
2 21 (6.91%) Analytical Mindset
3 19 (6.25%) e-Learning
4 15 (4.93%) Management Information System
5 12 (3.95%) Data Centre
5 12 (3.95%) Self-Motivation
6 9 (2.96%) Replication
7 7 (2.30%) Computer Science
7 7 (2.30%) Linux Command Line
7 7 (2.30%) Virtual Team
8 6 (1.97%) CMDB
9 5 (1.64%) Derivative
10 4 (1.32%) Equities
10 4 (1.32%) Fat Client
10 4 (1.32%) Fixed Income
10 4 (1.32%) Hedge funds
10 4 (1.32%) Thin Client
11 3 (0.99%) CCTV
11 3 (0.99%) Driving Licence
12 2 (0.66%) Online Games
Operating Systems
1 136 (44.74%) Windows
2 70 (23.03%) Linux
3 54 (17.76%) Windows Server
4 34 (11.18%) Windows Server 2008
5 33 (10.86%) Windows 7
6 32 (10.53%) Unix
7 25 (8.22%) Windows Server 2012
8 17 (5.59%) Windows 10
9 11 (3.62%) Windows Server 2003
10 10 (3.29%) Windows 8
11 5 (1.64%) AIX
11 5 (1.64%) Android
11 5 (1.64%) Apple iOS
12 2 (0.66%) Mac OS
12 2 (0.66%) Mac OS X
12 2 (0.66%) Red Hat Enterprise Linux
12 2 (0.66%) VMS
12 2 (0.66%) Windows 2000 Server
12 2 (0.66%) Windows NT
12 2 (0.66%) Windows XP
Processes & Methodologies
1 83 (27.30%) ITIL
2 50 (16.45%) Problem-Solving
3 38 (12.50%) Service Management
4 25 (8.22%) Asset Management
4 25 (8.22%) Time Management
5 24 (7.89%) ITSM
5 24 (7.89%) Project Management
6 21 (6.91%) Investment Management
7 17 (5.59%) Configuration Management
8 13 (4.28%) Change Control
8 13 (4.28%) Supplier Management
9 12 (3.95%) Service Delivery
10 11 (3.62%) Continuous Improvement
11 10 (3.29%) CRM
11 10 (3.29%) Infrastructure Engineering
11 10 (3.29%) Mathematics
12 9 (2.96%) Business Continuity
12 9 (2.96%) Load Balancing
12 9 (2.96%) Mobile Device Management
12 9 (2.96%) Problem Management
Programming Languages
1 118 (38.82%) SQL
2 18 (5.92%) PowerShell
3 13 (4.28%) JavaScript
4 10 (3.29%) C#
5 8 (2.63%) Bash Shell
5 8 (2.63%) VB
6 6 (1.97%) T-SQL
7 5 (1.64%) C++
7 5 (1.64%) Java
8 4 (1.32%) VB.NET
9 3 (0.99%) PL/SQL
9 3 (0.99%) VBA
10 2 (0.66%) ActionScript
10 2 (0.66%) ActionScript 2.0
10 2 (0.66%) C
10 2 (0.66%) PHP
10 2 (0.66%) Python
11 1 (0.33%) Perl
11 1 (0.33%) X++
Qualifications
1 21 (6.91%) Microsoft Certification
2 15 (4.93%) Security Cleared
3 14 (4.61%) Degree
4 10 (3.29%) SC Cleared
5 9 (2.96%) CCNA
5 9 (2.96%) Cisco Certification
6 7 (2.30%) MCSA
7 6 (1.97%) LPIC
7 6 (1.97%) MCP
8 5 (1.64%) ITIL Certification
8 5 (1.64%) MCSE
9 3 (0.99%) Computer Science Degree
9 3 (0.99%) VMware Certified Professional (VCP)
10 2 (0.66%) Master's Degree
10 2 (0.66%) Network+ Certification
11 1 (0.33%) A+ Certification
11 1 (0.33%) CCNP
Quality Assurance & Compliance
1 36 (11.84%) SLA
2 3 (0.99%) ISO/IEC 27001
3 2 (0.66%) ISO 14001
3 2 (0.66%) ISO 9001
3 2 (0.66%) ISO/IEC 20000
4 1 (0.33%) QA
System Software
1 87 (28.62%) Active Directory
2 37 (12.17%) VMware Infrastructure
3 23 (7.57%) Hyper-V
4 10 (3.29%) XenApp
5 9 (2.96%) vSphere
6 8 (2.63%) XenDesktop
7 6 (1.97%) XenServer
8 4 (1.32%) BitLocker
9 3 (0.99%) Terminal Services
9 3 (0.99%) Virtual Desktop
10 2 (0.66%) VMware ESXi
Systems Management
1 20 (6.58%) SCCM
2 4 (1.32%) ITRS Geneos
3 3 (0.99%) SCOM
4 2 (0.66%) AirWatch
4 2 (0.66%) Backup Exec
4 2 (0.66%) SCVMM
4 2 (0.66%) WSUS
5 1 (0.33%) cPanel
5 1 (0.33%) Puppet
5 1 (0.33%) Single Sign-On
Vendors
1 141 (46.38%) Microsoft
2 47 (15.46%) VMware
3 31 (10.20%) Citrix
4 30 (9.87%) Cisco
5 12 (3.95%) Aruba
6 9 (2.96%) Apple
6 9 (2.96%) Ivanti
7 7 (2.30%) NetApp
7 7 (2.30%) Oracle
7 7 (2.30%) Progress
8 6 (1.97%) Adobe
8 6 (1.97%) Sage
8 6 (1.97%) Splunk
9 5 (1.64%) HP
9 5 (1.64%) NETGEAR
9 5 (1.64%) Ruckus Wireless
9 5 (1.64%) SolarWinds
10 4 (1.32%) Lotus
10 4 (1.32%) SAP
10 4 (1.32%) Veeam