Period
to 19 October 2021

The median annual salary for a Technical Support Analyst was £42,000 in advertised job vacancies in West Sussex during the 6 months to 19 October 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Technical Support Analyst
South East > West Sussex
6 months to
19 Oct 2021
Same period 2020 Same period 2019
Rank 79 94 147
Rank change year-on-year +15 +53 -19
Permanent jobs requiring a Technical Support Analyst 28 1 1
As % of all permanent jobs advertised in West Sussex 2.28% 0.12% 0.042%
As % of the Job Titles category 2.44% 0.13% 0.044%
Number of salaries quoted 3 1 1
10th Percentile £27,000 " "
25th Percentile £32,250 £29,750 £36,250
Median annual salary (50th Percentile) £42,000 £31,500 £37,500
Median % change year-on-year +33.33% -16.00% +15.38%
75th Percentile £43,000 £33,250 £38,750
90th Percentile " " "
South East median annual salary £32,000 £26,000 £37,000
% change year-on-year +23.08% -29.73% +13.85%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in West Sussex. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Sussex
Permanent vacancies in West Sussex with a recognized job title 1,147 799 2,284
% of permanent IT jobs with a recognized job title 93.40% 98.64% 96.17%
Number of salaries quoted 768 601 1,905
10th Percentile £31,046 £31,250 £26,250
25th Percentile £40,000 £42,500 £36,000
Median annual salary (50th Percentile) £47,750 £55,000 £47,500
Median % change year-on-year -13.18% +15.79% +5.56%
75th Percentile £60,000 £65,000 £58,750
90th Percentile £70,000 £72,500 £70,000
South East median annual salary £50,500 £50,000 £47,500
% change year-on-year +1.00% +5.26% -

Technical Support Analyst
Job Vacancy Trend in West Sussex

Job postings that featured Technical Support Analyst in the job title as a proportion of all IT jobs advertised in West Sussex.

Job vacancy trend for Technical Support Analyst in West Sussex

Technical Support Analyst
Salary Trend in West Sussex

3-month moving average salary quoted in jobs citing Technical Support Analyst in West Sussex.

Salary trend for Technical Support Analyst in West Sussex

Technical Support Analyst
Salary Histogram in West Sussex

Salary distribution for jobs citing Technical Support Analyst in West Sussex over the 6 months to 19 October 2021.

Salary histogram for Technical Support Analyst in West Sussex

Technical Support Analyst
Job Locations in West Sussex

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the West Sussex region over the 6 months to 19 October 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Crawley - 13 - - 1
Worthing - 7 - -
Burgess Hill - 5 - -
Shoreham-by-Sea - 3 £42,000 -
Technical Support Analyst
South East

Technical Support Analyst Skill Set
Top 30 Co-occurring IT Skills in West Sussex

For the 6 months to 19 October 2021, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Sussex region featuring Technical Support Analyst in the job title.

1 25 (89.29%) Social Skills
2 13 (46.43%) German Language
2 13 (46.43%) Microsoft
3 12 (42.86%) Root Cause Analysis
4 8 (28.57%) Windows
5 7 (25.00%) Microsoft Excel
5 7 (25.00%) Software Testing
5 7 (25.00%) Analytical Skills
5 7 (25.00%) Customer Requirements
5 7 (25.00%) Problem-Solving
6 6 (21.43%) Active Directory
6 6 (21.43%) ITIL
7 5 (17.86%) Google
7 5 (17.86%) Smartphone
7 5 (17.86%) ITSM
7 5 (17.86%) Service Management
7 5 (17.86%) Change Management
7 5 (17.86%) Agile Software Development
7 5 (17.86%) Cyber Essentials
7 5 (17.86%) Customer-Centricity
7 5 (17.86%) Mobile Device Management
7 5 (17.86%) Windows 10
7 5 (17.86%) Google Workspace
7 5 (17.86%) Problem Management
8 3 (10.71%) Azure
8 3 (10.71%) Power BI
8 3 (10.71%) Windows Server
8 3 (10.71%) Power Platform
8 3 (10.71%) Business Intelligence
9 2 (7.14%) SharePoint

Technical Support Analyst Skill Set
Co-occurring IT Skills in West Sussex by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (7.14%) SharePoint
2 1 (3.57%) Exchange Server 2013
2 1 (3.57%) MS Exchange
Applications
1 7 (25.00%) Microsoft Excel
2 2 (7.14%) Microsoft Office
Cloud Services
1 5 (17.86%) Google Workspace
2 3 (10.71%) Azure
2 3 (10.71%) Power Platform
3 1 (3.57%) Microsoft 365
Communications & Networking
1 1 (3.57%) Firewall
Database & Business Intelligence
1 3 (10.71%) Power BI
2 2 (7.14%) SQL Server
2 2 (7.14%) SQL Server Reporting Services
General
1 25 (89.29%) Social Skills
2 13 (46.43%) German Language
3 7 (25.00%) Analytical Skills
Libraries, Frameworks & Software Standards
1 2 (7.14%) .NET
Miscellaneous
1 5 (17.86%) Smartphone
Operating Systems
1 8 (28.57%) Windows
2 5 (17.86%) Windows 10
3 3 (10.71%) Windows Server
4 1 (3.57%) Windows Server 2012
4 1 (3.57%) Windows Server 2019
Processes & Methodologies
1 12 (42.86%) Root Cause Analysis
2 7 (25.00%) Customer Requirements
2 7 (25.00%) Problem-Solving
2 7 (25.00%) Software Testing
3 6 (21.43%) ITIL
4 5 (17.86%) Agile Software Development
4 5 (17.86%) Change Management
4 5 (17.86%) Customer-Centricity
4 5 (17.86%) ITSM
4 5 (17.86%) Mobile Device Management
4 5 (17.86%) Problem Management
4 5 (17.86%) Service Management
5 3 (10.71%) Business Intelligence
6 2 (7.14%) Incident Management
7 1 (3.57%) Change Control
Programming Languages
1 2 (7.14%) SQL
Quality Assurance & Compliance
1 5 (17.86%) Cyber Essentials
System Software
1 6 (21.43%) Active Directory
Vendors
1 13 (46.43%) Microsoft
2 5 (17.86%) Google