The median annual salary for a Technical Support Analyst was £25,750 in advertised job vacancies in the South East during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Technical Support Analyst
England / South East
Rank 364 362 382
Rank change year-on-year -2 +20  
Permanent jobs requiring a Technical Support Analyst 17 98 65
As % of all permanent IT jobs advertised in the South East 0.11% 0.51% 0.32%
As % of the Job Titles category 0.12% 0.53% 0.33%
Number of salaries quoted 14 90 56
Median salary £25,750 £28,500 £30,500
Median salary % change year-on-year -9.64% -6.55%  
90% offered a salary of more than £22,500 £22,500 £21,250
10% offered a salary of more than £30,700 £45,000 £40,000
UK excluding London median salary £23,500 £27,500 £28,000
% change year-on-year -14.54% -1.78%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the South East. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
South East
Permanent job vacancies with a job title containing a recognized job role 14422 18600 19935
As % of all permanent IT job vacancies advertised in the South East 96.51% 96.65% 97.00%
Number of salaries quoted 12036 15863 16077
Median salary £43,500 £42,500 £42,500
Median salary % change year-on-year +2.35% -  
90% offered a salary of more than £25,500 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £62,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Technical Support Analyst
Job Vacancy Trend in the South East

The job posting trend of jobs advertised in the South East that featured Technical Support Analyst in the job title.

Job vacancy trend for Technical Support Analyst in the South East

Technical Support Analyst
Salary Trend in the South East

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Technical Support Analyst in the South East.

Salary trend for Technical Support Analyst in the South East

Technical Support Analyst
Job Locations in the South East

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Technical Support Analyst within the South East region over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +20 7 £22,500 -16.66% 2
Hampshire +9 3 £29,000 -27.50%
Kent +13 2 £27,500 -
Buckinghamshire +12 1 £24,000 -31.42%
Berkshire +10 1 - -
Oxfordshire -2 1 £22,500 -57.14% 1
Middlesex - 1 £31,500 -
Technical Support Analyst
England

Technical Support Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 25 March 2017, Technical Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the South East region featuring Technical Support Analyst in the job title.

1 22 (39.29%) Microsoft
2 21 (37.50%) Degree
3 19 (33.93%) MS Excel
4 17 (30.36%) Windows
5 14 (25.00%) Firewall
6 12 (21.43%) Linux
6 12 (21.43%) SMTP
6 12 (21.43%) CCNA
6 12 (21.43%) Cisco Certification
6 12 (21.43%) Cisco
6 12 (21.43%) IMail Server
7 11 (19.64%) Juniper
8 9 (16.07%) CRM
8 9 (16.07%) SaaS
9 8 (14.29%) Computer Science
9 8 (14.29%) Network Security
9 8 (14.29%) Internet
10 7 (12.50%) VMware
10 7 (12.50%) Finance
10 7 (12.50%) LAN
10 7 (12.50%) WAN
10 7 (12.50%) VMware Infrastructure
11 6 (10.71%) Cisco ASA
11 6 (10.71%) Security Cleared
11 6 (10.71%) Cisco PIX
11 6 (10.71%) F5
11 6 (10.71%) ITIL
11 6 (10.71%) CheckPoint
11 6 (10.71%) Forcepoint
11 6 (10.71%) Blue Coat

Technical Support Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.93%) MS Exchange
2 3 (5.36%) SharePoint
3 2 (3.57%) Exchange Server 2007
3 2 (3.57%) Exchange Server 2010
3 2 (3.57%) Exchange Server 2013
4 1 (1.79%) ArcGIS
4 1 (1.79%) IBM Notes
4 1 (1.79%) Skype for Business
Applications
1 19 (33.93%) MS Excel
2 4 (7.14%) MS Office
Business Applications
1 5 (8.93%) SAP Oil and Gas
Cloud Services
1 9 (16.07%) SaaS
2 3 (5.36%) Office 365
3 1 (1.79%) Microsoft Azure
Communications & Networking
1 14 (25.00%) Firewall
2 12 (21.43%) SMTP
3 8 (14.29%) Internet
3 8 (14.29%) Network Security
4 7 (12.50%) LAN
4 7 (12.50%) WAN
5 6 (10.71%) Cisco ASA
5 6 (10.71%) Cisco PIX
6 5 (8.93%) DNS
6 5 (8.93%) HTTP
6 5 (8.93%) HTTPS
6 5 (8.93%) IPsec
6 5 (8.93%) LDAP
6 5 (8.93%) SNMP
6 5 (8.93%) SSH
6 5 (8.93%) tcpdump
6 5 (8.93%) VLAN
6 5 (8.93%) VPN
6 5 (8.93%) Wireshark
7 2 (3.57%) Broadband
Database & Business Intelligence
1 3 (5.36%) SQL Server
2 1 (1.79%) GIS
2 1 (1.79%) MySQL
General
1 7 (12.50%) Finance
2 5 (8.93%) Electronics
2 5 (8.93%) Manufacturing
2 5 (8.93%) Marketing
2 5 (8.93%) Telecoms
3 4 (7.14%) Dutch Language
3 4 (7.14%) Retail
4 2 (3.57%) French Language
4 2 (3.57%) German Language
4 2 (3.57%) Legal
4 2 (3.57%) Polish Language
5 1 (1.79%) Law
Libraries, Frameworks & Software Standards
1 3 (5.36%) .NET
2 1 (1.79%) Web Services
Miscellaneous
1 8 (14.29%) Computer Science
2 5 (8.93%) PKI
2 5 (8.93%) Replication
3 3 (5.36%) Analytical Skills
4 2 (3.57%) Blackberry
4 2 (3.57%) EPoS
5 1 (1.79%) Driving Licence
5 1 (1.79%) Video Conferencing
Operating Systems
1 17 (30.36%) Windows
2 12 (21.43%) Linux
3 4 (7.14%) Windows Server
4 2 (3.57%) Windows Server 2008
4 2 (3.57%) Windows Server 2012
4 2 (3.57%) Windows XP
5 1 (1.79%) Android
5 1 (1.79%) Apple iOS
5 1 (1.79%) Mac OS X
Processes & Methodologies
1 9 (16.07%) CRM
2 6 (10.71%) ITIL
3 5 (8.93%) Business Intelligence
3 5 (8.93%) Data Management
3 5 (8.93%) Digital Marketing
3 5 (8.93%) Network Architecture
3 5 (8.93%) Programme Management
3 5 (8.93%) Security Management
4 2 (3.57%) Data Validation
4 2 (3.57%) Functional Testing
4 2 (3.57%) Release Management
4 2 (3.57%) Structured Programming
4 2 (3.57%) Validation
5 1 (1.79%) Mathematics
5 1 (1.79%) People Management
5 1 (1.79%) Time Management
5 1 (1.79%) Web Development
Programming Languages
1 4 (7.14%) SQL
2 3 (5.36%) C#
3 1 (1.79%) Java
3 1 (1.79%) JavaScript
3 1 (1.79%) Python
3 1 (1.79%) VB
Qualifications
1 21 (37.50%) Degree
2 12 (21.43%) CCNA
2 12 (21.43%) Cisco Certification
3 6 (10.71%) Security Cleared
4 3 (5.36%) Microsoft Certification
5 2 (3.57%) A+ Certification
5 2 (3.57%) CompTIA Security+
5 2 (3.57%) MCP
5 2 (3.57%) MCTS
5 2 (3.57%) Network+ Certification
5 2 (3.57%) Security+ Certification
6 1 (1.79%) MCSA
Quality Assurance & Compliance
1 3 (5.36%) SLA
2 2 (3.57%) QA
System Software
1 12 (21.43%) IMail Server
2 7 (12.50%) VMware Infrastructure
3 5 (8.93%) Active Directory
3 5 (8.93%) VMware ESXi
4 4 (7.14%) Hyper-V
5 2 (3.57%) Virtual Machines
Systems Management
1 5 (8.93%) Nagios
2 2 (3.57%) Backup Exec
3 1 (1.79%) NetBackup
Vendors
1 22 (39.29%) Microsoft
2 12 (21.43%) Cisco
3 11 (19.64%) Juniper
4 7 (12.50%) VMware
5 6 (10.71%) Blue Coat
5 6 (10.71%) CheckPoint
5 6 (10.71%) F5
5 6 (10.71%) Forcepoint
6 5 (8.93%) NETGEAR
6 5 (8.93%) SAP
7 2 (3.57%) Dell
7 2 (3.57%) Sophos
7 2 (3.57%) Symantec
7 2 (3.57%) WatchGuard
8 1 (1.79%) Apple
8 1 (1.79%) Avaya
8 1 (1.79%) ESRI
8 1 (1.79%) IBM
8 1 (1.79%) Oracle
8 1 (1.79%) Veritas
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