First Line Helpdesk Technician

Our client are looking to recruit a First Line Helpdesk Technician to join their existing team. The ideal person would have a strong interest in IT and enjoy problem solving.  You will join them on a full-time, permanent basis, and in return, you will receive a competitive salary.

As the UK market leading Kitchen, Bedroom and Bathroom fitted furniture manufacturer, they have had unsuppressed growth over the last 50 years, with an emphasis on providing a high standard of products and service. They are currently seeking the very best people, to further strengthen their position within the industry by appointing dedicated individuals to share in their success.

The First Line Helpdesk Technician role:

The role entails the logging and diagnosis of issues which can either be resolved or escalated to the appropriate team.

The key responsibilities of their First Line Helpdesk Technician will include:

• Handle support requests via phone or ticketing system.
• Log, categorise and prioritise tickets accurately and according to urgency.
• Ensure that tickets are responded to in a timely manner.
• Escalate complex problems to the relevant team where required.
• Maintain an accurate record of issues and resolutions.
• Communicate effectively with the end user at each stage of the ticket.
• Setup and configuration of new mobile phones and handheld devices.
• Troubleshooting issues with hardware i.e. printers.
• Provide support for widely used software such as Microsoft Office and other standard      applications.
• Provide support for in-house applications and systems across the business.
• Contribute to and update knowledge base documentation for common issues and fixes.

In order to succeed in this First Line Helpdesk Technician role, you must have:

• Excellent written and verbal communication skills with the ability to work both independently and part of a team.
• Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external.
• IT literate with the ability to learn in-house systems.
• Able to explain technical details clearly to non-technical users without using jargon.
• Analysis, research and problem-solving skills.
• Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure.
• Due to shift work own transport would be advantageous

This position will be rewarded with a competitive salary. In order for your application to be taken further please state your required salary.

If this sounds like the perfect opportunity for you and you’d like to become their First Line Helpdesk Technician  then please click ‘apply’ today – don’t miss out, they’d love to hear from you!